Name: Verizon
Rating: 3.2

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Rachel Kovel La Grange, IL

I have had verizon 18 yrs I'm moving out of my family plan. Verizon is all I know I see much cheaper plans but I cant afford to drop a call when on the phone with a customer I don't want to leave Verizon but I need a 2 line plan but everything is 3 or more lines. I love Verizon and scared to try somewhere else seriously does t-mobile come close to Verizon. There customer service is rude when I had to deal with them Only thing that needs work on I gave 2 stars for customer service but not showing it only my 4 star over all smh

4 years ago

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Eddie Rios Ogden, UT

Having been a customer with Verizon, I have found that they offer incredible value with their services. They have the broadest array of accessories and tools. Their billing is clean and easy to manage. I have been very impressed with the service coverage as well. I had changed my services to Verizon and have not been happier!

4 years ago

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Audrey Mitchell Managua, MN

Verizon is a great company if you are looking for the fasting internet working phone. I would always have data, even in obscure locations. Verizon is a more expensive company for the phone, but it did great with connection me to everything.

4 years ago

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BJ Tenney Woods Cross, UT

I've used Verizon for 10+ years. Their service availability is top notch. I've been in some fairly remote places camping and able to find service when no one else could. I also like their new verizon up rewards where I can use credits towards small rewards. I haven't dealt too much with the customer service side of things, so can't comment on how good/bad that is.

4 years ago

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Steve Ventnor City, NJ

18 years as a Verizon customer should say it all. In all these years I've never had any areas with a poor signal. The customer service has been stellar. I've added my wife, daughter and grandson to Verizon and they love the service as well.

5 years ago

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Tammy Geddie Tuskegee, AL

I get pretty good cell service everywhere I go. I really like that. I have the all you can use and anytime internet service and anytime minutes as much as you need on a family share plan. So I have my family of four on the plan. But the internet slows down for us after the first week. So even though we can 'use all the data we want '. Verizon slows it down and it's not really all we want. My bill each month is very high around $400 a month but I am paying on some equipment to. So mixed feelings.

5 years ago

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Charles Chester Hammond, LA

Verizon is the only company that I am sure of in fulfilling all of your needs in today's world of wireless technology and mobility in this fast paced world, Verizon is the best ,I have never had any problems getting anything done using Verizon and its technology I have no needs for any other wireless competitors!!!!! Verizon is number one!!!!

5 years ago

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Tanya Mcdonald Clinton, MD

I been with Verizon since 2005. They are very expensive, but you only get what you pay for. You can not beat there customers service. They no how to keep a customer. Unlike other companies. They care about their customers. I wish we could go back to the old way. When an up grade mention a new phone.

5 years ago

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James Rice

We have had good service with Verizon. We used a competitor for almost 20 years but when we moved to the rural south, they just did not have good coverage. We switched to Verizon and we've been happy. There are still plenty of areas where coverage is spotty in rural areas, but it's much better than our previous service. Verizon seems to have excellent customer service and the people who work in their stores are knowledgable.

5 years ago

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Marie-Louise Mercer Seattle, WA

In my office we have employees with T Mobile, ATT and 2 people with Verizon. I am one of the Verizon users because I travel and it has good coverage. However in the last 6 months I have received rob calls every day. They began with numbers that were similar to mine. I dutifully blocked each one daily. Now the calls are from all over the country and the leave messages in Chinese. We polled we discovered that the only people in our office who get these calls are Verizon users. Verizon does ‘sell’ an app to filter......

5 years ago

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Ben Crisp Temecula, CA

I’ve had Verizon since I bought my first phone plan and it’s never really disappointed. There’s service just about everywhere you go. The plans are perfect for my family and there’s never been anything bad to say about Verizon.

5 years ago

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Lori E Chesterton, IN

I like their expansive coverage areas; I get calls when people with other providers do not. I understand that "you get what you pay for", but their charges & fees are excessive! My experiences are usually pleasant when in the stores and I believe they have quality people working for them, but they need someone within the company that can make some cuts so that the charges aren't so high. At the very least, they can offer some type of discount for families like mine who have 6 devices on the account for over 10 years.

5 years ago

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Erik Larson Rocklin, CA

It's the only cell service in my area and I rarely have issues. Now the bad news, their solution to regulating your childs data usage is to cancel the phone service for 90 days. Even better, canceling for 90 days doesn't prevent your child from using his phone via a wifi connection. Their backup solution to that is to take your childs phone and install an app that allows you to monitor and regulate their data. Really?

5 years ago

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Amber Pope Abingdon, MD

I have no complaints with Verizon. The service is overall great, even when I'm traveling out of the country. The customer service department is very accommodating and there hold times are not excessive. They also have a monthly installment plan to lessen the burden of purchasing phones. Overall I'm a satisfied customer.

5 years ago

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McKinzie Figueroa Provo, UT

We have used Verizon for the past few years as our cell provider. We originally chose them because the price was the best for what we were needing. They had a great deal for switching over to use them that we were able to take advantage of and basically get a new phone. Their coverage is great. We have found very few spots where we don't have service (generally when we are out camping or hiking). Every time I have called in needing help they have been very helpful and kind. I would recommend them if you are looking for a reliable service.

5 years ago

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Sabrina

Our family has used Verizon for at least 10 years. With so many choices out there we are mostly happy with the coverage Verizon offers. My husband travels often and coverage is very important to us. We also vacation often in Mexico and our service plan covers our trips to Mexico.

6 years ago

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Dianne M.

Many Phone Plans and Wireless Month-to-Month Plans that also have the bells and whistles. I chose the Month-to-Month Wireless Plan and love it. Excellent cell service, helpful and knowledgeable support staff who resolve any concern every time. And No, I dont work for Verizon. LoL

6 years ago

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Tera Layton, UT

I was with Verizon for 20-plus years absolutely love them their customer service was wonderful the people were very helpful. But I had to change carriers because the prices just kept going up and up and I could not afford to pay the phone bill anymore. And I thought being a loyal customer for so long that I could get some kind of a better deal but that's not how it worked so I ultimately had to go to a different company but was sad that I had to do so

6 years ago

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Caleb Keener Franklin, IN

Verizon is a great company they have the best cellphone coverage possible the fastest Download speeds and the best call performance when they say they cover more places then other carriers they are telling the truth I get service in places with Verizon I would never get with other carriers

6 years ago

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Linda Jensen Newberg, OR

We have been with Verizon many years. Switched from T-Mobile. We switched because we got more service coverage. Have had no problems except when we moved to a small town and our home is in a weird pocket. Barely get 1 or 2 bars, and have had phone calls dropped. But I sure that's due to where I now live.

7 years ago

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Bonnie Slocum Layton, UT

Verizon has had great coverage and we've rarely had a reason to complain. Their office always has nice people to work with when something goes wrong with my phone. One time my husbands screen went purple and we didn't have insurance. The team member helped us get put on insurance right then because they happened to be under open enrollment and the phone was replaced.

7 years ago

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Michael Martinez Belleville, NJ

I've been with Verizon for over 10 years now and they always have the best service available. A lot of other companies I've dealt with doesn't get service in my hometown so when I go back to visit, I don't want to have to deal with where I can get service. It's 2016, there should be service everywhere. The problem I have with them is that they are really expensive. I pay about $140 for two lines of service. I think that's a little crazy and they've tried to help me lower my bill which is nice but I still think it's pricey.

8 years ago

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Suzie DeKerlegand Lynnwood, WA

I have been a Verizon Wireless customer for over 15 years. I was switching to T-Mobile because they had a very good sounding offer. T-Mobile was one of the worse business experiences I've had in my 50+ years!! Moral of the story; You get what you pay for!! Verizon might be more expensive, but their customer service has always been honest, my calls don't drop and T-Mobile when transferring me to a manager - hung up on me. Verizon has never blatantly hung up on me. Stick with Verizon people!!

3 years ago

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Chris Raum Goose Creek, SC

I have never had any issues with Verizon after using them for several years. I only use their mobile service/data and have been able to handle most everything over the browser with ease, so have had little experience with their customer service. The service has always been excellent, and while there are occasional dead zones, it is by far the most reliable carrier I have used. My wife uses another carrier, and she often loses service and data while I do not, and it is very rare that the opposite happens, but this is likely affected by location, so you're mileage may vary.

3 years ago

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Ann Horst San Antonio, TX

I absolutely love my Prepaid Verizon Cell phone service. After three months they brought the price down $5 per month which is so helpful. And it's still coming down. And one month, I ran out of data because I forgot to use wifi, and I was able to just add $10 worth of data super easily. Love my plan. I don't want to leave them even if I find it cheaper elsewhere because it's Verizon and I trust their service.

3 years ago

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KimDugan Kailua, HI

Their customer service is efficient and when you call for help, they typically route you to a local branch. This means you will not have to deal with foreign call centers and issue with lack of internet resources on the other end. Additionally, many functions for billing and parental controls are available in-app. My only critique here is that the security measures can be a bit of a pain if you have a family plan and some members are temporarily or long-term located away from whoever started the account. There is limited access for other members of the family plan and this can complicate things like changing your part of the plan, a device, or running an upgrade. Aside from that, I have had only positive experiences with Verizon!

3 years ago

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Penny Jackson, TN

Jz! Where do I even start with the goodness of Verizon! I have been a customer for over 10 years and I don't have anything bad to say about this phone company. I keep saving money every month with Verizon and even better is their visa card. I get cash back from using the visa card for purchases, plus many other discounts offered by Verizon. In fact, with all the discounts and rewards sometimes I pay less than $50 for my monthly bill. I recommended Verizon to friends and family and they are also enjoying the services.

3 years ago

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Dennis K Spokane, WA

Verizon has been and still is the elite cell phone provider, there is no question about that, excellent service, customer service, broadband speed, and selection of phones/tablets for sale, that’s why they are also the elite when it comes to the price of monthly service . What you pay is what you get though, however I think that I can get great cell phone service around my city as well for much less then what it costs with Verizon.

3 years ago

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Jean Durbin Litchfield, IL

The reception where I live is great, but we are currently in another state and the reception is horrible. Usually, 0-1 bar on a good day & forget anything once you go in a building. The first time I spoke with customer service, the agent was very understanding & opened a ticket for the Technical Engineer Dept to check into the issue. After I responded to a general text asking where I was having reception issues, the ticket was closed without any response from the company regarding the resolution. I called a 2nd time & again, the agent was very helpful & understanding. He could not find the original ticket & opened a new one. He also searched for a nearby 4G Verizon tower & found that there was one about 5 miles away. We are in an area that is mostly small towns of about 1-5k people, and only 30 miles from 2 major cities. With those demographics, one would think the reception would be better. A couple of days later I received a message from Verizon with a generic video answer attached, basically stating that they could not do anything to boost the signal in this area & perhaps I should buy a wifi booster (how does that help me outside or anyplace that is not by the booster?). Was nice to talk to a live agent, but that was the end of the human contact. Too bad! Too bad we're stuck with Verizon until our phones are paid off, or I'd switch companies now that had humans responding and actually tried to resolve the issue.

3 years ago

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William Koryciak Clarkston, MI

I’ve always liked the service and the selection. Shuffle years ago I was at the Statue of Liberty in New York, when the Park service began evacuating us from the island. Everybody was beating their telephones trying to get them to work! I picked up my Verizon flip phone, and saw that I had five bars, so I called my aunt and Clint Michigan and asked her what was going on. Well it appeared at that point in time that most of the eastern seaboard was blacked out and Verizon was the only satyrs company that was operational at that time!

3 years ago

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Angela Ward Chicago, IL

Outstanding customer service. Patient, knowledgeable and tolerant for those of us who are not tech savvy. The Sales Rep stayed with me until the very end, to make sure that my transaction for an phone upgrade, and the the purchase was completed. Although there was a "systems glitch", the Agent knew how to over ride it so that our transaction would be completed with success. She never gave up. Verizon's customer service is the best!

3 years ago

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Lynne Wilson ,

I have used Verizon for well over 20 years, even before they were Verizon. The service provided has been reliable and they offer many extra things that other providers charge extra for. They have notified me when there is a plan that would better fit my usage or if there is a plan that can save me money. With the web site, it's so easy to check on anything you need from getting more services, a new phone or just check on your bill and pay it.

3 years ago

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verymeticulousborrower ,

I have Verizon Wireless and i've had them for quite some time now. They are by far the most affordable, reliable, and their customer service is impeccable. They have alway worked with me whenever I was late and their customer service is super easy to work with. They have superior products w/ trending Apple and Samsung phones available. I would definitely recommend them above the rest. They cant compare.

3 years ago

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Luis McKinney, TX

I have been with Verizon for over 14 years. The service is outstanding and I am able to use my phone in Canada or Mexico at no extra charge with my plan. The coverage is unbelievable and have received service when others with competitors have failed to get any reception. I got my daughter a phone with a competitor and I was sold on Verizon the coverage proved to be superb.

3 years ago

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Norma Grove Iowa City, IA

We have been customers if Verizon for quite some time now after trying several other competitors. Our main reason for switching to Verizon was for coverage . My family resides in a rural area of our state and with the previous companies I never had service when I visited there. Verizon not only has provided good reliable service but when we travel with family who has other cell service, we often times are the only ones with coverage in some remote areas such as mountains, deserts, and rural areas. That alone is a reason to be loyal to them. Their price is a bit more than other companies but as the saying goes, “You get what you pay for!” Their customer service has been cooperative and friendly.

4 years ago

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Jennifer McTague Chatsworth, CA

They are only best cell phone call phone service company it there as far as I'm concerned. Amazing customer service, the best coverage and affordable plans that can be tailored just for you. In my family, we have one bill for my husband's cell, mine and my son's cell, with unlimited data and text messaging. Very convenient and affordable. I'm proud to be a super happy and satisfied customer for close to 20 years!

4 years ago

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Mark E Hackensack, NJ

I have had no problems with service either in my home (friends with other providers have had dead spots) or on the road. we travel both domestically and internationally, and it is generally seamless. However, there is a $10/day fee to carry your number to other countries. This service is important to me since I run my own business, but the cost is way too high.

4 years ago

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Tina Igo Avonmore, PA

This is the only company that has consistent coverage in Western PA. We were talked into going with another provider a few years back. They told us they use the same towers as Verizon and therefore have the same coverage. We were stupid and switched. We were completely dissatisfied because of poor coverage, dropped calls and rude customer service. We went back to Verizon as soon as we could and will never leave. You get what you pay for.

4 years ago

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Emily Norton Tucson, AZ

I currently use Verizon and have had no problems with it. I’ve yet to go anywhere that I haven’t had service, some places it’s a little slower but that’s to be expected. I really like their TravelPass for when you’re out of the country, you don’t have to pay a whole new price or switch your plan it just charges you the days you used service internationally.

4 years ago

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Hailey Mira Tallahassee, FL

My family has been using Verizon for a while now and we have no complaints. Whenever we have questions or concerns about our devices, the staff are always very helpful in giving us specific steps in how to fix our problem. In stores, everyone is very helpful and try to help you as quickly as possible. I always have signal compared to my other friends whos signal goes on and off.

4 years ago

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Nicole Jones Riverton, UT

Greatest phone service!! In total, I've had service through Verizon Wireless for about 17 years. I switched to T-Mobile for a short time and ended up switching back to Verizon as soon as my contract was over. Verizon provides a premium level of service and a reliable network that offers widespread coverage and fast speed. In today's world, this is a necessity. Definitely worth every penny.

4 years ago

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Lorna Johnston West Valley City, UT

We have been a customer of Verizon for many years. Our home is in a pocket that does not receive great cell service but we have good coverage from Verizon. We also had a problem with out TV service. It took some detective work but finally someone came out and didn’t stop until he found the problem. There was a crack in the case of the hub in our neighbor’s yard. When his sprinklers turned on, it shut down the power to our TV. He figured that out and fixed it. Great service!

4 years ago

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Irinna Danielson Riverton, UT

I've had other carriers and hands down, Verizon is the best cell phone carrier I've had the privilege of using. I live in a neighborhood where cell phone coverage can be spotty, but it still works out here. I rarely have dropped calls and it seems like I always have better internet and data than my family members who use a different carrier. I've recommend Verizon to any one.

4 years ago

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Megan A McEvoy Tallahassee, FL

My family has always been a Verizon family because the prices are perfect and they have very efficient customer service. My family is all on one phone plan and we have been able to adjust the plan easily as promotions are brought up. I also travel internationally very often, and the TravelPass is a great option and a great price to stay in touch with my parents while I am abroad.

5 years ago

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Rosann Stanko Logan, UT

I love Verizon. The phone is amazing and it can do so many things that my other phone could not do. I am thrilled with the photos that I take and the easy way that I can share them with someone else. I also am pleased with the customer service department. They are extremely patient with me when I don’t understand something and they go the extra mile to help me understand and answer my questions.

5 years ago

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Jennifer Smith Salt Lake City, UT

Verizon is one of my favorite providers that I have used. I have been able to take my phone high up into the mountains and somehow still have coverage. I have been able to keep phone calls going for a long time without hanging up on someone (on accident). Customer service was always ready to help me and to address my personal needs with my cellphone. I would highly recommend Verizon if you are looking for a new phone:)

5 years ago

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Jennifer Gilbert, AZ

I’ve been with Verizon for years. Love them because I never have dropped calls and get service everyone I’ve traveled outside the USA. I’ve traveled to Africa, Europe, the Middle East and South America. I felt like my monthly bill was a bit pricy so I called Verizon and they helped to lower my bill. I’ve used other phone companies and Verizon is by far the best. I’d recommend them to others. I also love their travel plans outside the USA.

5 years ago

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Jaylene Holcomb, NY

We have been a VERIZON family since day 1. That's a big deal. We love the coverage and the service. We love the family plan. We love that they are trying to stay current with updates and service. We have a big family, and at 1 time we had 2 plans just to cover everyone (only 5 allowed on 1 plan - and with 9 kids in the family - well you get it). Now, all of us that are still in the area and still on the family plan, can be on the same plan. Family group chats are hilarious, staying connected is important, and we can do that with VERIZON. For work, play, vacation, travel, service, and security - VERIZON is the way to go.

5 years ago

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Brandie Rudy West Jordan, UT

Verizon has been my cellular carrier for 18 years. I haven't always loved their customer service but recently they have made some really huge improvements and it has been noted. The service is great I rarely have dropped calls or breaks in my LTE coverage. I love the flexibility in their new plans and variety of devices available to me and my family.

5 years ago

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Hailey Nilson Salt Lake City, UT

I've been with Verizon for as long as I've had a phone, and I love them. The quality of the product is incredible, the options for plans are easy and reasonable. But, my absolute favorite has got to be the customer service. I had issues with my account, and one of the lady's over the phone not only fixed my issue, she treated me like a friend and made me want to continue working with Verizon.

5 years ago