Name: Verizon
Rating: 3.2

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Yael Fort Myers, FL

I have been a paying customer with Verizon for years now and hands down they have the best service, phone selections and customer service on the planet. They offer great deals and pricing weekly, my military discount saves me hundreds monthly and much much more! I will never switch again to another cell phone carrier as they have my back always!

3 years ago Edited October 18, 2021

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J.A. Fort Lauderdale, FL

Service- PERFECTION Price- INSANE I have had LEGIT $750+ bills EVERY month since COVID-19. NO assistance, No break- just "Pay it or lose your service". I pay it, and I cannot wait to get out of it in March! They late fee everything. They credited my account almost $500 the first outrageous bill... Then it got taken back. CLEARED with NO EXISTANCE! Customer Service is A JOKE! In-Stores are mainly NOT CORPORATE so they cannot pull up this information and CORPORATE stores managers do not even know what to say. They shut phone off twice in one month after they took away the credit. AND CHARGED ME $60 TWICW that month for doing it. THIS IS FOR 3 LINES. IPHONE 11 PRO MAX IPHONE 11 PRO BS MIFI that I got scammed into buying without them mentioning a monthly contracted service fee for the service on it.

3 years ago

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Blaine Stiegelmeyer Virginia Beach, VA

Verizon has been my choice in cell phone companies for many years. I have been able to get service in many areas my friends, who have other services, have not. Whenever l have had a problem they have been able to fix it quickly, many times at no cost.

3 years ago

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Sara Schroeder Warren, MI

I've been with Verizon ever since I got my first cell phone and phone number 20 years ago. If there is ever an issue or if I have a question about new plans or products, I always receive the best service over the phone or in the store. Thank you Verizon!

3 years ago

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Andrea Thomas Bellevue, WA

I don’t know why I left Verizon for the 7 years because the 12 years of being with them and now being back for under a year, I LOVE their customer service, their services are always working, and I’m happy. I won’t ever leave them again, even for a super big deal. I highly recommend Verizon.

3 years ago

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Lisa C Smyrna, DE

Pricey; but, the best service ever. No dropped calls and I've had cell service since it was Bell Atlantic. When cell phones were out during 9-11, Verizon was working, I even allowed people to call their landlines from my cell to let their families know they we ok.

3 years ago

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Esther Haynie Dallas, TX

When I had Verizon a few years ago and traveled from TX to NY I was the only one of my friends that did not hit any dead spots while everyone with different carriers other than Verizon did. This is not true now. I left Verizon for a while due to price hike and then my daughter offered to put me on her plan to save money. Overall disappointed in current service due to dead spots and internet and maps not working unless I connect to cellular data.

3 years ago Edited September 14, 2021

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Arden Lincoln, NE

Pretty fast and pretty reliable. My call quality is usually good, even traveling and out in rural areas. The rural coverage isn't as comprehensive as it is for some other carriers, but Verizon also won't try to put a stranglehold on your wallet like AT&T so I can't complain too much. Also seems to be a good choice for lots of lines. My dad carries my aunt on our plan because she struggles to afford it, and we all have unlimited data.

3 years ago

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pencraftco Portland, OR

Reliable. On the few occasions I have had an issue, the customer service reps are knowledgeable and helpful. I have never had a coverage issue. It has been easy to sign up for travel plans when I have gone overseas. No complaints from me!

3 years ago

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Ahmed Brooklyn, NY

Best company in NYC and probably all over the USA I’ve been to Florida, New Jersey , Virginia , North Carolina and upstate New York and virtually always have been able to have a great signal and clear reception on the phone. Great deals with the unlimited plans. Highly recommended.

3 years ago

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Donna G Schultz Grove, OK

Great phone company in our rural area. They are the only mobile phone that will work in our area. They're reasonably priced and their equipment is quality. They're always ready to help you if you have a problem whether it's by phone, Chat or if you walk into their store.

3 years ago

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t blair Phoenix, AZ

The cell service is good, with good coverage. When I'm out of the country the global coverage is really confusing so I don't use it unless it's absolutely necessary or I'm it on wi-fi. I've been a long-standing customer and I just feel like they should give some sort of 'discount' on a new phone or a service plan or something to acknowledge long-time customers. So while that has nothing to do with the quality of service, it just makes me feel like they are average. Phone costs are insane (I'm sure it's price fixed) so how about a special promo now and again, one with no strings attached!? And STOP trying to sell me an iPhone. The sales guy pushed and pushed for me to get an iPhone. I don't care if your grandparents have one - I DON'T want one! He was sooo annoying and wanted me to tell him why I don't want one. I don't owe anyone an explanation and at that point, I left and bought a phone through Google! Seriously, train the salespeople properly!

3 years ago

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Darrin Pelham Rincon, GA

My wife and I have a difference of opinions on Verizon. My wife wanted to make the switch due to the fact that she could not get service in her building and with Verizon she could. I go all over the state at times with my job and there are times that I don't have service in places that I did have in places with my previous provider. We have had no issue's with customer service and we have had to call them more than I would like to say. We have had to replace phones, change plans and add and subtract lines with no problems at all.

3 years ago

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Diana Armes Wallace Batesville, AR

We have been customers of Verizon for more than 12 years. Until this past year, my husband was a truck driver and Verizon is the company that has the best phone service throughout the US. Now that he’s retired, we will keep Verizon because of their dependability.

3 years ago

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Kathy Vinski Cape Coral, FL

Love my service, very rarely do I have service issues. There offers for phones however are not the best most of the time. I have had Verizon for over ten years. I would like to see better phone offers on new phones for upgrades

3 years ago

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Michelle Thomason Daphne, AL

We’ve had Verizon for several years, after not getting good reception at our home from a previous provider. When our service was spotty, they offered to put a booster on our home which helped a lot. They have always been very responsive and good to work with.

3 years ago

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COLLEEN STARKE Lithonia, GA

VERIZON WIRELESS HAS ALWAYS BEEN DEPENDABLE FOR ME. I CAN COUNT ON THEM TO SOLVE MY PHONE PROBLEMS WHEN THEY ARISE AND OF COURSE I GET THE BEST SERVICE THROUGH VERIZON. I DO HAVE OTHER CELL PHONE CARRIERS AND MY VERIZON HARDLY EVER GIVES ME BAD SERVICE NO MATTER WHERE I AM.

3 years ago

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K.H. Tehachapi, CA

Verizon seems to have the best service where we live. However, over the last couple of years we have started losing service and getting dropped calls in places we never used to. I wish that Verizon, (for the amount we pay each month), would figure out how to increase their service to their customers. We need fewer dead spots, dropped calls and lower prices. Overall Verizon is still the best wireless service out there.

3 years ago

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Cruz Jimenez San Antonio, TX

I am always late paying my bill and have never had my service disconnected. I completely understand the multiple messages they send me that my payment is late. Coverage is fantastic on the many long stretches of open highway in Texas.

3 years ago

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Amanda Stephan Knoxville, TN

Service can be spotty at times, as service with other carriers can be. But any time I have had an issue, I have found customer support/IT staff to be very patient, helpful, and downright pleasant to deal with. Be aware of contract shadiness. If you have the original unlimited plan, the company will try to trick you into "upgrading" which will land you with an "unlimited" plan that is not truly unlimited.

3 years ago

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Diane Dieter Allentown, PA

I am a loyal Verizon Customer. I am a senior citizen and receive a discount. I have never had a problem with the service. If there are any questions, Verizon always takes time to answer them. They have very knowledgeable people in their stores. Thank you Verizon, Diane Dieter

3 years ago

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Heidi V Las Vegas, NV

I've been with Verizon for at least 20+ years. Other offers can look enticing but the amount of dropped calls or minimal coverage areas or poor reception is not worth making a change. As a professional, I need dependable service and that's Verizon.

3 years ago

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Sicely Lyn Russell Mesa, AZ

I've used Verizon for years! I think it's great and I almost always I have amazing cell service! Everytime I go to a Verizon store they always give great customer service! Even when I have to call them for questions they are always so patient and willing to help.

3 years ago Edited September 14, 2021

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Carmen A Forrester Page, AZ

I have been with Verizon for over 15 years. My phone service far exceeds what friends and family are getting from other companies. Their website is great, customer service is knowledgeable and professional, and products are phenomenal. I'll be with them for a long time to come.

3 years ago

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Duffy Cypress, TX

Our family have been with Verizon for 14 years with outstanding service throughout this time. We have purchased too many phones to list, lol. Each time we have visited a Verizon store, we leave the store completely satisfied with the absolutely fab service and of the equipment is the tops. Regards, Jerald Vascoe

3 years ago

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auntycathy Virginia Beach, VA

I’ve been with Verizon Wireless for nearly 30 years and have always been happy. Sure there have been a couple of irritations over the years but nothing that their customer service agents weren’t able to help me with. Now that they’ve added an over-50 plan, I have no reason to go anywhere else.

3 years ago

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Kris Kehe Houston, TX

Verizon is a great wireless company that provides great cell service. Anytime we had questions on our service it was either answered on our bill or on their website. If we had any other issues the local store was able to answer our questions.

3 years ago

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Mim Lauj Hudson, WI

I have been with Verizon for 10+ years. Service coverage has always been the main reason I've stayed with them. I'm in the Midwest where cell coverage gets dicey when we are out camping or hunting/fishing. Where other carriers lose connectivity Verizon coverage has prevailed. The only reason it's a 4 star review is that they are expensive and I prefer in person sales help but there's a disconnect with what the sales person says and what actually happens to my account online afterwards. I've never had a billing issue.

3 years ago

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DMSRobinM Minneapolis, MN

Love Verizon! I've been with them for years. Just wish that I could get a FREE phone upgrade to iPhone 12 mini for renewing my contract! :) Verizon recently upgraded my service, and that upgrade REDUCE my monthly cost by 25%!!!! Yay, Verizon!

3 years ago

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Lora Thomas Denton, TX

I’ve had no problems with Verizon cell service. When traveling I have no problem with connectivity but others with me complain of problems with their service providers which are not Verizon. I also like the Verizon app. It’s easy to navigate and pay my bill.

3 years ago

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jedimvma Tysons Corner, VA

I was a verizon user for at least 5 years, with my aunt. i love the service. i had the best service and i often miss it, as i'm currently with a different provider because they have lower prices and i can no longer afford verizon. my only complaint with verizon was unexpected charges. i dreaded upgrading my phone because there was always extra charges, other than the ones i was aware would come up with phone upgrades.

3 years ago

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Rodney Shaffer Florence, KY

I've been a long time Verizon customer - over 15 years. The service is great. I rarely have dropped call regardless of my location. I'm always amazed when friends or family have to walk outside to get calls - in our home or their own. I never have to worry about that. My only issue is the ever increasing prices and plans. As a couple that doesn't use a lot of data, it doesn't seem worth the additional expense. However, I understand we're paying for the quality & great coverage.

3 years ago

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George Lowe Plano, TX

I love the customer service, affordability, and product offerings. Suburban service coverage is patchy at best, which is concerning. I live outside of Dallas and there are very heavily populated areas in visual view of cell towers( less than .5 miles) and zero cellular data. I have been a customer since the Cellular One days in Central and Southeast Michigan.

3 years ago

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Rhonda Earhart , VA

I have been a Verizon customer for over 20 years. They have consistently reliable service no matter where you are. Whenever I have needed to change my plan, their customer service department always looks for ways to save me money which is greatly appreciated.

3 years ago

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Vic Omaha, NE

I've been with Verizon for over 10 years now. I like my current plan; one thing I like is that they're dependable, and don't keep increasing their price. Also, their network coverage is very good. Sometimes customer service is great and sometimes not so great.

3 years ago

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Judy D Gill Evans, GA

Service is virtually always good, usually excellent. Customer service is excellent. I've had no major problems with Verizon through many years of service. They are just expensive but customer service always works with me to find a way to lower my cost.

3 years ago

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R & R from Maine Lewiston, ME

I have loved the Verizon services for several years now, and I feel like it is an easy company to work with. Recently upgraded my phone, thru Best Buy, and that was relatively painless --- except of course for the new monthly phone purchase amount!

3 years ago

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Ann Richards Westerly, RI

I've had Verizon for my cell and cable services for over 10 years. I pay more, but what is that saying? You get what you pay for? Its so true in this case. I know many people who have the same phone as I do but have a different provider and don't like it. I try to tell them it isn't the phone its their provider thats the problem. Because I have never had a bad thing to say about Verizon. Thank you

3 years ago

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Matt Markin Kearney, NE

I can only rate Verizon 4 of 5 due to the higher prices then I would normally be comfortable with paying, but the service is phenomenal throughout any area I have been. so, with that being said I would say very solid company with good support, if ever needed...I said go for it, buy a bunch of phones and get a bunch of Lines and get the whole family binging on Netflix just trying to find the unlimited Sweet spot!

4 years ago

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Kelly Tinkham Oklahoma City, OK

I damaged my phone and went to the store for advice and to see about getting a replacement. The sales rep was very helpful and provided me with the options available to get a new phone the fastest way possible. I received my replacement within 2 days

4 years ago

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An'iya HG ,

I'm very happy with the service this time around. I've had Verizon a few times over the years and there have been issues with paying for the service w/o actually being able to use it due to location - and then denying there was a break in service. That was ugly but this time, super friendly and helpful. I'm pleased so far.

4 years ago

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Sunil Taori Fairfax, VA

I switched to Verizon last year after being with for over 10 years AT&T. I was frustrated initially as there were glitches with receiving the promotional discounts. Once resolved, I had no issues with their coverage or service. Most importantly, the bill has stayed constant to what was promised.

4 years ago

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Virginia Smith Dallas, TX

I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 years now and recommend them to everyone and see no chance at all that I will ever change.

4 years ago

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Keith Anderson Henderson, NV

I've been with Verizon for about 15 years now. Their service is good their coverage for phones is excellent their price is a little bit more monthly than the other companies but probably worth it because of the excellent coverage I've never had drop calls although I've traveled pretty much every one of the 10 states on the west part of the United States

4 years ago

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Brittany Alshawy Colorado Springs, CO

Good quality for the most part. There are areas where the devices do not work even though they claim they should. Also, I need an extender at my house. But at least they provide that. Overall, they seem to be fair. They have payment arrangements to help out in a bind, good customer services rep, and plenty of locations to visit. Good quality, again.

4 years ago Edited September 14, 2021

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Jim Ballantyne Slidell, LA

I have been with Verizon from their Radiophone days, over 25 years. Their service and quality has continued to improve throughout our relationship. The service at the Verizon stores is outstanding and their willingness to help is its evidence. Th plans they offer might not be the cheapest, but the service makes up for the extra cost.

4 years ago

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Janie Avery-Rivas Downey, CA

I have been a customer of Verizon for more than 15 years. I stay with them because the provide the best service for the money. Their customer service is terrific and their perks are good also. I will not change providers. I recommend them to everyone that are shopping for better service.

4 years ago

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Ann Mom Matthews, NC

Verizon Wireless provides amazing coverage, and good clear connections. I have only ever found one area while traveling that had no bars and no service. Customer service is also very good. Overall Verizon is a great carrier, but also comes with a really high price tag. Unless you demand 100% coverage and travel to areas where coverage is iffy, I would say the price of even their most competitive contract is outrageous.

4 years ago

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Michael , IL

I loved Verizon so much for so long. Even used them traveling overseas. But the local tower that serviced our house had some issues and I called every week for 5 months to report an outage because it would barely send texts, data was out of the question. We had 59mbps download speeds from this same tower before the issues happened. I couldn't pay them $300 a month to only be able to send texts. ATT has since can't through and installed new towers through our whole county. We live in a town of 300 people have speeds that exceed 100mbps download over the cell tower. You can't even get home internet in our area. But this cell signal powers our whole home internet use now and couldn't be happier.

4 years ago

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Sean McNulty Naperville, IL

Verizon is by far the best cell phone company I have used. The service area is excellent, I travel a lot and have never been unavailable to get service. They are a bit pricey compared to other carriers, but in my opinion the added cost is worth it for the extended coverage area.

4 years ago