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5.4

Overall Score

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Kathy L Crudele Bowling Green, OH

Very reliable service. Have been a customer since 1997.

3 years ago

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Amy Provo, UT

They're expensive but the coverage is great.

3 years ago

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W. Cady Port Saint Lucie, FL

pretty good service, but long waits at stores when help is needed.

3 years ago

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Samuel Baumgarte Murphysboro, IL

Service is spotty in some areas but over all it works good.

3 years ago

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Yaovi Tola Silver Spring, MD

Bad customer service, only care about their money, not customer satisfaction and quality of service

3 years ago

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Piper Whitsitt Long Beach, MS

Horizon is over priced and sorry customer service at stores. Also had the worst response after Hurricane Mathew.

4 years ago

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Jesse Rice Long Beach, MS

It’s not a good place because they charged us more then they had too and we couldn’t pay it

4 years ago

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DANIEL WISEMAN Parker, CO

wayyyy too expensive. Verizon has great signal, but their service is way too much. $150 per line? no thanks.

6 years ago

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Anne Radcliffe Pleasant Grove, UT

we were paying through the nose for cell service. we switched and couldn't be happier.

6 years ago

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Amelia Gibson South Jordan, UT

This company provides great service for my family.

6 years ago

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Alaina Gull Falmouth, ME

I drop calls all the time. Spotty coverage. Not great customer service.

6 years ago

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Hailee Saint George, UT

I love the unlimited data plan I have with my family!

6 years ago

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Joseph Mada Las Vegas, NV

No service in most of Las Vegas and expensive.

1 year ago

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Bee Endicott, NY

Verizon did everything possible to rip off my elderly parents for years.

3 years ago

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Francis Christman Chesapeake, VA

Poor customer service, very difficult to speak with a live person

4 years ago

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Thomas k Charlotte, NC

Every Over priced and pour on tec servifrces

4 years ago

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Walter E. Premru Carnegie, PA

They are legalize thieves and it is impossible to contacct them by phone.

4 years ago

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Briana L Leesburg, OH

Not very good service. Everything loads slowly

5 years ago

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SaltLife2686 Canton, OH

Overpriced, poor customer service. Their monthly service costs are outrageous

5 years ago

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Beth Questa, NM

Won't provide decent service in our area, but only thing available

5 years ago

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Laura Parsons

Stand behind products they sell and provide replacements when needed

5 years ago

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James Mitchell Hickory, NC

Awful. They have lied to me at every turn from the sales rep to c/s.

5 years ago

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Lisa Dawsonville, GA

Service is spotty at best and way to expensive

6 years ago

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Mia Charlotte, NC

To expensive tell you one thing up front but surprise you on your bill.

6 years ago

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Alice Waterstraw-Ponyah Camp Verde, AZ

High price, so so service, scammers on Product

6 years ago

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Mary Walker Georgetown, KY

Signal strength is low. Customer service sucks

6 years ago

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Sarah Portland, OR

Expensive and does not have good customer support

6 years ago

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Chris Anderson

High prices and connection in my area is not that great.

6 years ago

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David Cade

Reception is terrible and customer non support is even worse.

6 years ago

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Steve Prevostini Patterson, CA

customer service sucks they not care if you have a problem or not

6 years ago

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Philip Gamage

Our home area gets poor service, messages also very broken up.

6 years ago

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Betty Howard Hendersonville, NC

I am very unhappy with Verizon can't wait to get out of my contract !!

9 years ago

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Carlisa Wheless Richmond, VA

Horrible to many extra fees . my bill was never what it was suppose to be always higher

3 years ago

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LON HOSKINS Rocklin, CA

Expensive. A lot of trouble getting signal.

3 years ago

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Nancy South Jordan, UT

Overpriced for the service you receive. I was paying over $80 for one line of 3 gb/ month.

3 years ago

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Justin_mansell27 Artesia, NM

Horrible service, once high speed is out that's it no low speed data, worst pre paid service.

4 years ago

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Randi Nelson Nampa, ID

I recently visited Menifee California and the service was very sketchy limited access.

4 years ago

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Morgan

Absolutely awful. Me and my entire family switched because they are so bad. Overpriced and rude.

5 years ago

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Jorden Laird Front Royal, VA

while the service is generally ok - their customer service and prices are ridiculous

5 years ago

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Spencer Hodgson Salt Lake City, UT

They have good cell service and decent prices.

6 years ago

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Lisa steinepreis Gilbert, AZ

Amazing reception/service but horribly overpriced

6 years ago

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Vicki Farmer Winder, GA

I had Verizon for about 14 years with 2 phones and paid 140.00 each month. So we retired and decided it was getting to expensive. Went to transfer my phones to another co and Verizon charged us later for months service we didn’t have them and tried to explain it twice to them and ended up sending us to collections when we didn’t pay for services that we didn’t have with them. This will probably ruin my credit. I hate them for this . I want everyone to know how bad this billion dollar company acts toward a customer that was with them for so long and never missed paying a bill in the past.

2 years ago

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theSetter PUA New York, NY

disgusting experience. miserable costumer service

2 years ago

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Quintero

Horrible!!! Always dropping calls and have bad reception!!!

4 years ago

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jeanne cooper

not much from start to end too expensive

4 years ago

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Dennis Jones

Customer service is terrible and I won't recommend them.

5 years ago

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Jimmy Bird Houston, TX

All about money very little about service

5 years ago

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Orval F Ankrom

good service coverage, good customer service

5 years ago

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Kathy Cullen Howard City, MI

Their price is actually the worst. It's very bad.

5 years ago

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Linda East Otto, NY

Too expensive and poor service in my area lately

6 years ago