Name: Verizon
Rating: 3.2

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Ann Mom Matthews, NC

Verizon Wireless provides amazing coverage, and good clear connections. I have only ever found one area while traveling that had no bars and no service. Customer service is also very good. Overall Verizon is a great carrier, but also comes with a really high price tag. Unless you demand 100% coverage and travel to areas where coverage is iffy, I would say the price of even their most competitive contract is outrageous.

4 years ago

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Michael , IL

I loved Verizon so much for so long. Even used them traveling overseas. But the local tower that serviced our house had some issues and I called every week for 5 months to report an outage because it would barely send texts, data was out of the question. We had 59mbps download speeds from this same tower before the issues happened. I couldn't pay them $300 a month to only be able to send texts. ATT has since can't through and installed new towers through our whole county. We live in a town of 300 people have speeds that exceed 100mbps download over the cell tower. You can't even get home internet in our area. But this cell signal powers our whole home internet use now and couldn't be happier.

4 years ago

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Sean McNulty Naperville, IL

Verizon is by far the best cell phone company I have used. The service area is excellent, I travel a lot and have never been unavailable to get service. They are a bit pricey compared to other carriers, but in my opinion the added cost is worth it for the extended coverage area.

4 years ago

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Tricia W. ,

Best coverage available! Even for remote areas such as Wyoming, where other carries have no coverage. Is a bit more expensive than other carriers, but having peace of mind that I will have service where ever I travel, is worth it

4 years ago

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Lynda Wilson Westchester, IL

I love Verizon! It's the only company that gives my daughters service in their high school, and I usually get service while camping in remote areas. The customer service in the stores is outstanding. I've tried getting a lower cost through Sprint and T-Mobile, and they can't beat it by more than 10%!

4 years ago

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Phil Carriere Cambridge, IA

Coverage is the best. Never seem to have a dropped call or bad reception. They have worked with me on several occasions to work out cost cutting plans for my family and my self. Why go with anyone else when the best is right here.

4 years ago

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Romeo Toledo, OH

Neccessary evil lol. I'm giving this company a 4 star. I'm a pilot, I can honestly say in the US I can get service anywhere. In fact I have yet to find a place (in the US) that I dont and someone else does. That being said you pay for it. Higher prices and the fact that Verizon slows your data after a limit is why I'd give 4 stars. Otherwise customer service is normally great, no lines in the real stores usually and just about always have the equipment you want to get.

4 years ago

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J.T. Engel Beaver, PA

For the most part I think Verizon is the best cell service available. They can jack their prices up at times and elevate costs where other providers can keep them down but the service does not compare so it becomes a trade off. since i have been a customer for some time they give me discounts which help then they find little ways to inflate the cost again later. so i pay over $155 for 3 lines for unlimited coverages.

4 years ago

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Susan Bray Denver, CO

Customer over 20 years! Great Prices! Complete phone service - unlimited calls, unlimited texts, no long distance charges within contnenta U.S. Excellent access to service in most of the country, though a bit sporadic in Denver, Colorado. Inexpensive unlimited monthly plans when my kids traveled overseas! Company forgave charges when my son made an error in leaving his phone on driving through Canada. I have 5 family phone Lin and a tablet on my service. I wish some of the medical alert systems would utilize Verizon as wel as AT&T! Then it would be 6 stars out of 5!

4 years ago

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Dale Mayfield New Braunfels, TX

We are both senior citizens and we enjoy the coverage with Verizon, but the monthly cost is quite high when comparing to other phone service companies. But since most of our extended family use Verizon, we will likely remain customers.

4 years ago

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Vantresa Scott Annapolis, MD

Verizon wireless is the best mobile service hands down. I left them 2 years ago for AT&T and that was a huge mistake. When my contract is over this year, I will return to Verizon. They have the best coverage by far! I was a customer for over 20 years

4 years ago

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pepsi173 Monroeville, PA

I have Verizon for my mobile phone service and I like there programs and what they offer. I do not pay for the service directly since I am on a family program with my niece but I do appreciate that I don't have to run to a store to load up minutes and pay in advance .

4 years ago

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Yeisha New York, NY

This is a great company. The customer service is one of the best that I’ve ever encountered. The phone device is great, no complaints here. The pricing has gotten better over the last couple of years. This company is #1 of my top 2 phone service that I have and would use.

4 years ago

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Victoria Kalyne Bennette McMinnville, OR

I have been using Verizon for 10 years now and I have had the best experience with the service for the lowest prices. Compared to my friends and family who use other service providers I have always had the lowest prices for the best coverage and I am thankful and appreciative of what Verizon has to offer.

4 years ago

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Sabrina Richardson San Leandro, CA

I have been with Verizon since I was 16 years old. I have gone through many different phones and plans. Verizon customer service has been wonderful. When I fell into hard times, Verizon was very understanding and worked with me regarding bill payments. Once I got married, I even turned my husband over to Verizon from AT&T.

4 years ago

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Alejandro DE Jesus San Antonio, TX

Verizon's staff is composed of very professionally trained people who look after their clients in a friendly manner. I recently upgraded my phone and their service was impeccable. I was likewise impressed at promos that I didn't know about, but which they offered me.

4 years ago

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Gordon Georgetown, TX

We lived in a marginally rural area near Seattle where cell coverage could be spotty. Verizon was the only 3-Bar provider in town as it were and was always LTE available. Halfway into my experience they rewrote my contract as a Veteran for unlimited/unlimited service and saved me some money as well. Couldn't have asked for better service.

4 years ago

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Susan Beatini Park Ridge, NJ

I have had a Verizon Wireless account since 2001 and throughout the past 19 years, I have upgraded the cell phones on the account as technology has improved as well as the result of loss, theft, and damaged phones along the way. Customer service personal are always pleasant and efficient making any changes or issues problem free.

4 years ago

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AJ & Maria Ferguson Riverton, UT

Verizon is the best! My husband travels extensively throughout Utah and my parents live in the country. We have always had good reception, when others have not. They were great to work with when we had to make an account change as well.

4 years ago

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Greg West Valley City, UT

Our home is located down the hill from cell towers which makes cell reception challenging. Our children who have other carriers have great difficulty with cell service. Verizon works very well so we will be sticking with it even though it is a little pricier than some of the other carriers.

4 years ago

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Robert Wilson Rockville, MD

I switched to Verizon about 6 months ago from a rival. They had an excellent deal to get the latest version of the iPhone 11 Pro Max for full price and another iPhone for free. We signed up a family of four to Verizon cell service. First thing I found is I was able to finally get reception in my office at work without having to walk near a window. What a relief that is. I also now get account sign in texts much quicker than before.

4 years ago

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Mike Ika West Valley City, UT

My cell phone provider for my work cell phone is Verizon. I love the cell coverage from Verizon. There are lots of places I go where I will have full bars of cell coverage on my Verizon phone while my T-Mobile phone shows “no service.” The biggest draw back for me about Verizon is the price. I would love to have the price I pay with T-Mobile combined with the cell coverage of Verizon. That would be a definite 5 stars. I’m glad my work pays for Verizon bill otherwise I wouldn’t be able to afford it.

4 years ago

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Amanda Hodges Little Rock, AR

I do like Verizon and they have great customer service. I have been a long time customer and my children are as well. I do wish they would give more money for trade-ins like they used to. I have always had a great experience whenever I have had a problem or adding phones to my plan. I also like their website it is easy to use to pay your bill or check for upgrades.

4 years ago

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Chantell Filiaga South Jordan, UT

Verizon so far has been the best service ive had. I’ve had pretty much every carrier and Verizon is my top. I never lose service in weird places. I always have some kind of service. Payment options are easy with the app as well.

4 years ago

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James Conder Eagle Mountain, UT

I have had Verizon since I got a cell phone for work and the service and coverage are next to none. Everyone says they get the best coverage but I've had a few different providers and Verizon is far and away the best. Just with they would be a little better with the family plan pricing

4 years ago

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Morgan Glaze Herndon, VA

I have been a happy Verizon customer for years. The brand is trustworthy. I think that association started with the “we’ve got people” campaign. I wish the rates were a bit lower. I have lost service more in recent years than I ever had. My fellow Verizon customers have experienced the same thing. It’s frustrating. I thought we had people? What happened?

4 years ago

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Christyan Bennett New Orleans, LA

After switching to Verizon I got to better enjoy my phone because the service is way better. Also their customer services are very helpful and friendly. Their prices are also very very wallet friendly. I would recommend it to anyone in search of an affordable cellular service.

4 years ago

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Michelle Schow Saratoga Springs, UT

In my opinion, Verizon is one of the best cell phone carriers. They have excellent customer service and coverage. You will pay more for their service, but it may be worth it if you don't want to hassle with dead spots or dropped calls.

4 years ago

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Lawrence Lee Provo, UT

Expensive but been very consistent! It's honestly one of the reasons why I keep it around. I'm able to stream everything and my service is usually the best in the room. A big part of this is bias since I've only ever used Verizon, and I'm only comparing it to what I've heard from friends and family around me. I don't typically like going into Verizon stores though because I feel like they're the Wells Fargo of phone companies if that means anything to anyone. I feel sold to, like, the entire time I'm there.

4 years ago

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Dylan Rhodes Orem, UT

I recently made the jump from sprint to Verizon and the only difference I’ve seen is price. Service has been slightly better, but unless you’re making calls from the middle of the desert, there’s not a huge difference. We were also annoyed because there are millions of limitations on when you get a free phone. “Even though you switched, you aren’t on our premium, unlimited, business, family, pet caretaker plan, so you don’t get the free phone.” It’s about the same anywhere, but still annoying.

4 years ago

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Erin Farnsworth Pleasant Grove, UT

I switched from sprint when I got married and my husband and I got on our own plan. I get less robotic phone calls from scammers, have better service and internet all the time, and have enjoyed pretty much everything better. Very few complaints. In fact, when people are telling me about their phone problems, I usually ask who their provider is first. And if it’s not Verizon, I attribute it to that.

4 years ago

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kayshel Herriman, UT

I have been a Verizon customer since my first cell phone in 2002. I feel the service has been exceptional and I'm very happy with the coverage. I just recently changed because with exfinity internet I could get cell service for just $10/month and Verizon couldn't come close to that price

4 years ago

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Dawn Grand Blanc, MI

I’ve had a Verizon phone for over 20 years. There service is the most reliable out there with better signal then other carriers. My husband always goes for the cheapest cost in looking for his cell phone service and Is always disappointed with them and switches back to Verizon.

4 years ago

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Vanessa Hansen Payson, UT

I love the customer service at Verizon. They do all they can to meet my needs and help me understand my bills or any questions I have with usage. I wish it wasn’t quite as expensive but I love my service and don’t want to switch.

4 years ago

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Brenda Mertes Houston, TX

After going through several cell phone companies, Verizon is alright. I am currently using their service. I enjoy their patient and decent customer service when I enter their store. I love that they have this credit option for people transitioning to their service, to use store credit on covers and chargers. Overall, I'm content with this service. I have not had to call them for any issues in 2 years of use.

4 years ago

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Kathryn Robinson Riverton, UT

I have used multiple cell phone providers and Verizon is by far the best! Their customer service is superior and they have great coverage. I rarely have a dropped call or spotty service with Verizon. In my opinion, they are the best cell phone provider.

4 years ago

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Mike Humble Sandy, UT

Verizon is a good phone network. I have a high speed internet and is affordable. I can also pay for other lines that are in a good range. I appreciate the great customer service that is not only fast but it has great employees to help us with our problems.

4 years ago

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Pam Robello Marysvale, UT

We use Verizon for our phones as it is the best provider in the area we live in. It would be nice if they still had an unlimited data plan that they had years ago. The one they have now is just too expensive so we switched to the basic

5 years ago

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kristin Gneiting Pleasant Grove, UT

My work phone is through Verizon and I really love that the coverage in Logan Utah is so good! It also works so well with Chromecast on our television. I'm am a great fan of Verizon and would recommend it to my family and friends.

5 years ago

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Angela Wellsville, UT

I have been a Verizon customer for years. I feel like their coverage was actually better 3 or 4 years ago then it is now, but overall I’m able to get service just about everywhere I’ve needed to. I also really appreciate their in store customer service. Employees always seem well informed and educated and have always been able to help with whatever situation I present them with.

5 years ago

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Chloe Adams Morgan, UT

Because I switched jobs I had to cancel my Verizon plan and I can honestly say it was the worst decision I’ve ever made in regards to my cellphone service and plan. I love Verizon! The people working meet you with such big personable relatable personalities I always left feeling understood and that my problem would soon be resolved.

5 years ago

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Haley Baldwin

I’ve used Verizon since I’ve had a phone. I have never had a problem with them. The coverage is great! I have coverage in a lot of places my friends using other phone providers don’t. The pricing is very affordable compared to other phone plans I’ve looked at with other providers. I’ve never had a problem with them.

5 years ago

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Marissa Redwood Falls, MN

Verizon has never done me wrong. I always get good service. I really have no complaints, so I'm a happy customer. I did have one terrible customer service experience at one of their stores in Orem, UT, but other then that they've been good.

5 years ago

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susie Kaysville, UT

i have always had verizon and i probably will always use verizon it works the best for me. the service is always the best with verizon especially when i’m traveling. like when i’m with friends who don’t have verizon there phones never work and mine always does. which is so nice!

5 years ago

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Anne Sainsbury Payson, UT

Verizon has never failed me! I have never had a dropped call, and I have had service where many other people have not! Great product, and great customer service, plus I've only been paying $27 per month for my plan for 3+ years now!

5 years ago

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Camilla Lundberg Mapleton, UT

I love using Verizon i love the phone plan and the way they set things up! i love how fast it is and i love the service. I think verizon is a very good phone service and everyone should get it because its fast and so amazing! You are guaranteed good service. I also love the customer service they are always there to help you no matter your issue

5 years ago

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Reese Pleasant Grove, UT

I have Verizon as my Cell Phone provider service and they have great service almost anywhere I go and when other people don't have service I still have service. They have good rates and I like their access to WIFI and streaming seems to be fast and good quality.

5 years ago

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Eliza Anne Jones Provo, UT

Half of our family has Verizon, and the other half have a different cell phone carrier. Verizon has service is many more places and the customer service is high quality and helpful. I would recommend Verizon when looking for a new cell phone carrier.

5 years ago

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Michael E Berrett Lindon, UT

Verizon is a good company, Their cell telephone service coverage has never let me down. I appreciate the helpful staff at the Verizon store I have been in, to receive help looking at my plan, and considering the purchase of a new phone. I have u sed the out of country service for overseas coverage a sell, and that experience was positive, and I was able to keep in contact with my family on my trip overseas. Verizon is a good organization which I appreciate

5 years ago

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Michelle De Oliveira American Fork, UT

I have been using Verizon for about 5 years now and it has been good for our family. We get good coverage and rarely have calls dropped. Their customer service leaves a little to be desired. I recommend checking your phone bill carefully too. There were a couple of charges for services on our bill that we didn't request or want and I had to ask for them to be removed. They did remove them immediately and gave us a credit too, so that was nice.

5 years ago