Name: Verizon
Rating: 3.2

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John Mueller Phoenix, AZ

Cell service could be better in Anthem, AZ. When I need to speak to someone in Customer Service, I usually am treated well and they try hard to solve my problem. Our billing rate I feel is still too high considering the numbers of customers they sign up with regularly.

4 years ago

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Tony Cole Aurora, CO

Verizon is like the Grandpa in the room; they've been around forever, have experience, and know what they're doing. BUT, good service and reception come at a cost...they're pricier than most providers.

4 years ago

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Tia Marie Kennesaw, GA

It is a great company for family plans. If you have more than 4 lines it can be as low as $30. A line for unlimited data with auto pay and paper free billing. 1 line as high as $100. Now if you have your phone on monthly payment and you have insurance that price is going to be an addict cost. Cell phone contracts are 24 months or 36 months.

4 years ago

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Aprilboan Morrison, CO

The reason I stay with Verizon isn't there service but there customer service. Every time I talk to a rep they are very understanding and they take the time to explain things to me.

4 years ago

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Russell Stone Hudson, FL

I travel a lot, and never loose signal in any of the United States, and when I was on a cruise last year one of the ports was in Mexico, and it was like making a local call, and no extra roaming charge.

4 years ago

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Luis Bates Azusa, CA

GREAT cell phone company! Prices a little high but worth the service. They are also friendly, helpful and reasonable. They are also willing to work with you and give discounts when available.

4 years ago

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Ben and Cin Kenilworth, NJ

I love Verizon and their services. In the area that I live in, I do not get perfect reception and that could be because there are no nearby towers but I have an unlimited plan that gives me uninterrupted streaming, clear phone conversation and so much more.

4 years ago

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Danielle Berkowitz Smithtown, NY

Pros: Great customer service, works well underground on trains and buses/cars and in tunnels, and works amazing in the suburbs. Cons: Doesn't work well when you're unground on subways for a 30-hour commute, in the city - wireless can go in and out.

4 years ago

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Bobblehead Houston, TX

I have had no problems with Verizon. They are a great company and their service is second to none. Their customer service is also extremely helpful. The only downside is price. They're expensive but totally worth it.

4 years ago

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Harold Baldwin Decatur, GA

Verizon has great customer service and great coverage. This comes at a cost though as they are the most expensive carrier I have used. While other carriers over excellent deals for military Verizon just doesn't have anything comparable.

4 years ago

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Natalie Brown Boulder, CO

I loved Verizon but unfortunately, they are just too expensive, so I had to switch over. I wish they would lower their prices. I had reception where ever I went, even in the mountains! Customer service was also very good too. If they ever do better deals I will definitely switch back over.

4 years ago

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Matthew Wadley San Diego, CA

Buy far Verizon has the best coverage. Internet speed is good as well. Whenever I call customer service my issue is fixed and solved quickly and the person on their end seems to enjoy what they are doing and who they are working for. I switched our work plan over to them from AT&T and live is easier and the cost is a little less expensive as well. Of course, I wish it was still cheaper but it is what it is. Best value for your money and best service as well

4 years ago

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April Jones Tremonton, UT

I have been with Verizon since 2005, and don’t plan on changing. Their service comes in anywhere anybody else can get service, and then some. Sometimes I am the only one with service. They are a little speedier, but also more dependable.

4 years ago

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Janet Kolste Mendon, UT

We use Verizon for personal and business use. We have excellent reception in a wide range of areas and The customer service is excellent. We will continue to use Verizon for years to come.

4 years ago

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Kiara Howard Tallahassee, FL

Verizon is the most reliable phone company to date. Having family in another country, their long distance calling options are very helpful to me! I am never without service with this company.

4 years ago

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FIXITART West Jordan, UT

Verizon is pretty much like all the others, except they somehow get you locked into a contact when you signed up you didn’t have one and made it clear that you didn’t want one!!! Their coverage is good and I don’t have many dropped calls! But their billing is a pain. It seems like I get one problem fixed and I have another one!!! And I get transferred from dept. to dept, so I have to explain my problem over and over again! I wish they would get their ducks in a row ! And lower their prices PLEASE!!

4 years ago

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Thomas Andersen Tallahassee, FL

My family has always used Verizon because of their affordable rates, travel plans, and great cellular service. The employees are always friendly and knowledgeable, telling you exactly what each different plan offers.

4 years ago

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Lizabeth Augustine Holmdel, NJ

Verizon was extremely helpful when my daughter had a phone issue while traveling in Brazil. Very grateful for their knowledge and help when I was in distress. They were calm and highly efficient.

4 years ago

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Jackson Barousse Thibodaux, LA

Amazing service! They're always having a deal always almost on the latest phone coming out and have great family plans! Workers are always very friendly when i come to pay my bill.

4 years ago

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Janie Dennis Tallahassee, FL

I love Verizon Wireless! This company tends to be better for people of middle to high class but its because of their great service connection! They have amazing deals and their service is fabulous.

4 years ago

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Elizabeth Klemm Tallahassee, FL

What I love most about Verizon is every time my family has gone in for upgrades or switching plans they always inform you about the cheapest options to fit your needs. They are always very knowledgeable about their products and plans, and the cell service is great.

4 years ago

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stevey shumway Orem, UT

I have had Verizon as my cell carrier for the past 8 years. I never have problems dealing with their customer service, they provide great cell service almost anywhere I go and are very affordable for the coverage I receive. The amazing part of Verizon for me is they are so easy to work with when adding a plan, changing a bill or cancelling a line! Overall Verizon is a great company.

4 years ago

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Dwhoush Slidell, LA

I currently have Verizon right now and it’s the best service I’ve had so far! It is a little on the expensive side but the service and speed you get covers more areas then their competitors.

4 years ago

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Sandi Burkinshaw South Jordan, UT

I live in an area of the country that has spotty cell phone coverage. Switching to Verizon was the answer we needed. I don't have dropped calls or areas in my house when coverage goes out. I wish Verizon plans were more affordable, but I'm willing to pay for the quality of coverage.

4 years ago

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tania moe Olive Branch, MS

i've been a customer for years. occasionally i'll get customer service that is sub-par, but i'm fairly understanding. prices are a bit high in comparison, but i generally have better service than everyone else when i travel, so the price is understandable.

4 years ago

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Brooklyn Brown Springville, UT

Verizon is a great store they are very trustworthy since whenever you get a phone or whenever you are paying monthly for service you can always expect the best and you will never be let down I highly recommend Verizon

4 years ago

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Denise Riggs Midvale, UT

I have been a Verizon Wireless customer since 2002. I have never had an issue with poor service and coverage. It is more expensive then many other cell providers and I have been tempted to switch providers at times however, the fact that I have never had any trouble keeps me hanging on.

4 years ago

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BannerEvents Tacoma, WA

We’ve used several different cell phone carriers and the carrier with the best coverage, even internationally, has been Verizon! I don’t plan to ever go back to another carrier. We have 4 people on our family plan.

4 years ago

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Mhorne182 West Valley City, UT

By far the best service. Pretty expensive but you get what you pay for. Switched to T-Mobile from Verizon and it is noticeably slower and works in far fewer places. Considering going back to Verizon

4 years ago

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Angelina Hamilton Gulfport, MS

Have been a customer for over twenty years. They have good customer service. Whenever I have had an issue they have always helped me through it getting resolved. Sometimes you have to call a couple of times to get the right person that knows what they are doing but when it is something that costs a lot it is well worth getting it taken care of.

4 years ago

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Taylor Walker Tallahassee, FL

Verizon is a reliable company. Their unlimited plans are so useful. I always have data and my phone is always working in places that have no connection. The customer service is so nice. Their apparel is so cute.

4 years ago

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Kathy Trout New Orleans, LA

I have been a Verizon customer since they bought out Alltel. I am and have always been extremely pleased with our service. The CSRs, sales reps, and tech staff are most polite and helpful.

4 years ago

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Holly Brown Biloxi, MS

I have only ever used Verizon, but I can still see it superior coverage where I live. I will be able to continue using data and browsing even in places where those around can’t do anything! Very quick and responsive when I lost my phone and needed a new one, overall a good service.

4 years ago

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Qiao Bethesda, MD

I used Verizon internet at prom rate of $39.99/mo and will expire next month, and month rate will jump to much higher after my prom expire, I am happy to know i can still stay at the same rate using Verizon Mix and Match plan, this plan is very reasonable and easily enrolling, i like it.

4 years ago

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Gail Palmer Woodstock, GA

I have been a Verizon customer for several years. I enjoy the great service! I visit family who live in a rural area; I have service with Verizon while those who use other providers do not.

4 years ago

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Adrianne murray Brigham City, UT

Sometimes the prices seem a little higher than I would like to pay. But I have been with them for more than 20 years. They just gave me a $25 gift card for being a customer for so long. Also Verizon up gives discounts and free stuff so that’s a plus

4 years ago

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Sara Smith Riverton, UT

I have been with Verizon forever and I have never had any problems. I have had some questions at times and customer service has always taken care of me and their coverage is the best.

4 years ago

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BeauCarl South Jordan, UT

Verizon in the Past was the most reliable phone service however in my experience Verizon is pretty much the same as other providers there are pockets like other providers where in Verizon cannot deliver good cell service unfortunately this happens in my home area we have called Verizon multiple times and they have decided not to improve their service so we are switching to T-Mobile

4 years ago

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Connor Farmington, UT

Verizon is the luxury phone company of them all. They have the best service and phones, I once had service in the middle of the desert when nobody else did and it helped us get a tow-truck.

4 years ago

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KC Riverton, UT

Good service (for where we live) and I didn't drop calls too often. I like that they have brick and mortar stores all over the place. We switched to another provider when we found a better price, but we drop more calls than we used to (Verizon was better that way, just a little more expensive).

4 years ago

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Martha Gourley Pleasant Grove, UT

Good service in our area. We had Verizon for many years and were happy with the service. We did get a better plan with another company and so we left Verizon. Good service while we had them.

4 years ago

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Kaydence Bonino Riverton, UT

We are currently with verizon and would 100% recommend them. We love there customer service. We have been with a few different carriers and although verizon is a bit more expensive it is worth it!

4 years ago

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AK Riverton, UT

I used Verizon for several years and had a good experience. The reception was pretty good, less dropped calls compared to the other carries (I think this just depends where you live). It seems like there's always a deal on phones, so I always just shop around to see who will best meet our needs.

4 years ago

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Deanna Lehi, UT

We love how great and wide reaching the cell service is. However, we hate the price. We have been with Verizon for over 14 years and can’t switch providers because of it being the only provider that works at the children’s hospital. We wish they would provide deeper discounts to their loyal customers.

4 years ago

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Eric Smith Riverton, UT

Verizon has the best coverage any where we go we know we will have service and their customer service department has always treated us well when we have called in with questions or concerns about our bill.

4 years ago

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Lauraine Pleasant Grove, UT

I've used verizon my whole life and I guess I've been fairly satisfied by their services. Their network is reliable and I've had signal in places I normally wouldn't have had with a different service. HOWEVER, every time I have called them with a problem, their customer service was awful. They were so rude and unhelpful.

5 years ago

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Ben blair Phoenix, AZ

Verizon is the best. It covers more than anywhere else, it is the fastest and it has the best people working there. The people know what to do and have many solutions to any problems you might have.

5 years ago

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Becky Livingston, TX

We have had 2 phones and a jet-pack for wi-fi for several at least 10 plus years on Wi-fi and 15 -20 on the phones! It would be nice if they did something for their loyal customers sometimes besides the "coffee" rewards. They do have the best coverage throughout the US except around Burlington, IN.

5 years ago

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Ted Johnson Pleasant Grove, UT

I use Verizon for my work phone and the service is very reliable. I am able to get service almost anywhere and it is clear and not delayed. They also make it easy for Wifi and being able to use all the apps on my phone.

5 years ago

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Helen Macfarlane Pleasant Grove, UT

I work at a high school with thick cinderblock walls. Everyone has problems with service in the school EXCEPT the people with Verizon. This is only one example of why I love Verizon. I’m never changing providers!

5 years ago