Name: Verizon
Rating: 3.2

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Sarah Risley Natchitoches, LA

Crappy customer service. No one can ever fix your problem. Their service is never any good especially internet. I have blocked a number on my line and it can still call and text me. so that feature i pay for and it doesnt work. I also had the insurance on my phone i pay for it extra every month so if my phone break i dont have to work out all that money for a new one. They advertise it as you can get your screen fixed anywhere at no cost if your have the insurance. and that they can come to your house and do it !! 100% a lie ..i had to pay over 200.00 for a new phone after i pay all this money on insurance. Not to mention i bought my phone brad new and i had to send my broken phone in to get fixed and instead of sending me a brand new phone like i had originally purchased less than 6 months prior they sent a used phone

3 years ago

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Roseann Goodale Jacksonville, FL

Service used to be the best everywhere however here lately it does not seem to be very good not sure why and customer service can't advise. Just want me to upgrade . My husband has the top of the line phone and has the same issue.

3 years ago

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Ella Endicott, NY

Neve again, and YOU don’t have too! Had them over 8 years, the highest possible charges for 1 line. They just are evil and greedy. They are however intelligent and hire pretty intelligent people. So you will get someone to help you and explains how to do something, however you will pay a high price—-but WHY would you? Due to their greed many left and others have stepped up their game. I feel more wholesome business motives or roots in other companies with similar service than Verizon. Never want to be part of that again. Suck you dry—-bad roots Excellent coverage Excellent service Smart people and managers Start a business relationship in place that is healthier: Now you have choices and that means you the customer can be in a better and more in control of both your who provides for cell service and their customer service capacity. Feel better about not doing business with a crook/greed. Viva la competition!

3 years ago

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Joshua Squire Ogden, UT

Verizon is the most reliable service in my area. I like to spend a lot of time up in the mountains and I always have a signal longer than my friends with other providers. The plans are more expensive than other competitors but overall I have had a good experience with Verizon.

3 years ago

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Marissa Mitchell Hobbs, NM

I have been with Verizon for over 17 years and have never had an issue with service in very remote areas. I have always had excellent customer service throughout all the years of random issues one would encounter!

3 years ago

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Jerry Harker Heights, TX

They have their issues such as coverage of certain locations statewide, but overall they work everywhere you travel to. Prices on phones are reasonable, good quality service technicians and courteous representatives, human touch with real people yet their recorded technical help is awesome.

3 years ago

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Mike Ashurst, Sr Prattville, AL

Price is somewhat on the high side but the service coverage is outstanding. 5G rollout is kind of slow but it's coming! Switched from T-Mobile to Verizon some five or six years ago.

3 years ago

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Taylor Lindholm Boston, MA

Verizon gets the job done with lots of options of the newest and top-of-line devices in the market. I’ve always been pleased with device availability and pricing. Connection is quite good in both rural and metropolitan areas of my home state. The review is a 3 because of the customer service I have received from the business side of their services. Otherwise, in store and on the phone, I have been given excellent customer service with personal-use phone services.

3 years ago

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Liquid_Robot TE Florence, SC

Verizon is the best and second to no other wireless network. Worked for Verizon for 5 years a long time ago and would highly recommend them to anyone who needs a great phone and internet provider.

3 years ago

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Debra Jones Minneapolis, MN

I've been a customer with Verizon for about 15 years. I would not switch to any other mobile company. I love all of their services and products offered. The sales representatives are always friendly

3 years ago

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Robert Beaumont Chicago, IL

Excellent and very honest help by manager at Verizon store in Hugo. My phone battery swelled and I needed a new phone. I received great help from Grace and I successfully had my new phone up and running in no time. Thanks.

3 years ago

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Jmarsh Macomb, MI

I have been a Verizon customer for over 15 years. I liked how they used to offer free upgrades and upgrade fees. Now, you have to purchase a new phone over a 24 month period of time which most of the time the phone is junky by the time you are done paying for it, so then you have to purchase a new one. It's perpetual phone payments verse just paying for a service. If you ask for them to waive the upgrade fee they usually honor that, otherwise it's a sly way for them to make more money off of you. Good luck!

3 years ago

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Debbie Prevo Dayton, OH

My husband introduced me to Verizon so I left my other carrier. I get great reception where I didn’t before. If I have questions about my personal phone or work phone, they help every time.

3 years ago

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Luis Jose San Antonio, TX

Verizon is great company, I have been with them for many years. I get great coverage and great service. I will not change for the any other company. Great service FIVE STARS again!!

3 years ago

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Tony Irizarry Buffalo, NY

The best coverage and also the most reliable out there right now. Their month to month plans are a better deal for your money. Great and knowledgeable agents every time you go there.

3 years ago

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Daniel Johnson Wonder Lake, IL

I have never experienced better service and quality with any other carrier as I have with Verizon. I plan on sticking with them for all my communicative needs for a very long time.

3 years ago

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RC SLATER Calumet City, IL

I have had Verizon for about five years and I am very happy with the service. I’ve never had issues with customer service, and my overall service performance is off the charts!

3 years ago

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Colt Lacovara ,

Excellent provider services that are also reasonably priced! Although calling on the phone sometimes has a bit of a wait it is always worth it. They are always knowledgeable and available to fix any issues that you may have!

3 years ago

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Keshondra Shipp Leesburg, GA

Verizon is probably one of the best phone providers out there. However, they are not perfect. Some of the experiences I’ve had with them have led me to consider other phone providers. For instance, I was charged $50 twice for the same phone and never got a refund. I tried calling and visiting one of their stores, and just kept getting the same thing. Eventually, someone I called gave me a partial refund but it still didn’t make sense as to why I could not get all my money back.

3 years ago

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Ashley Papst Fremont, NE

When signing up for my plan I was able to get the new Samsung Galaxy 10e for free. After being with two other companies I find that Verizon has way better service. The only negative thing s I found were the price ea little high and I cracked the screen on my phone a little over a month after I got it and they wouldn't cover the screen.

3 years ago

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Dr. Brown New York, NY

Billing system is a problem. Used to be that if a bill was allowed to be paid anytime within the 30 day billing cycle and maintain your account active. Now bill is due immediately upon the beginning of the billing cycle otherwise your account is suspended shortly thereafter.

3 years ago

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Tonia Ziter Midvale, UT

Super impressed with this company. I have been with them for 20 years and there is a reason I am still with them: Great coverage, decent customer service, awesome benefits that come with unlimited plans, and a monthly reward program for ontime payments.

3 years ago Edited September 14, 2021

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Frustrated customer Weatherford, TX

Overall a good experience. It has been a little more difficult with COVID making it impossible for me to go talk to the folks in person when I have a question. I am NOT a techie, by any means, so I prefer someone to Show me how to work some of the features, rather than read about it. However, You Tube has stepped in and helped... LOL

3 years ago

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Marcus Jones Rio Rancho, NM

I know that this company is the best of them all. They have the widest coverage of any of the others. I haven't had any issues at all with dropped calls. They are prompt when it comes to resolving any billing issues.

3 years ago

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Diane W New York, NY

I have Verizon for work and overall it works OK. Not the fastest loading on the WiFi end, but ok. I had a super easy time setting it up and was pleased with the customer service. They originally quoted me a price and then when I got the first bill it was more than the quote. When I reached out to them, they quickly credited me.

3 years ago

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Jackiemcq Bristol, CT

Verizon used to be the best provider around my place of business. Their coverage is still arguably the best. However, they are the most expensive carrier. If coverage is not paramount, you might do better with some other company.

3 years ago

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Candy Curry Barnhart, MO

I have been a Verizon customer since the late 80's, starting with a "bag phone" and Ameritech, bought out by Verizon. I have NEVER thought about switching to any other company all these years.

3 years ago

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Sarah Pinckney, MI

I’ve been with Verizon for nearly twenty years. The service has been great! The price is just right. There’s been a few times for the last twenty years I’ve been upset with the raising of prices. However I’ve been consistently paying the same without them raising it for years.

3 years ago

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Mari Clarkston, GA

Verizon’s services are great! I loved the customer service and the strong network connection. I am giving Verizon a four star rating because of its prices. I hope in the future prices will be a bit more flexible. But regardless this company will not let you down when it comes to their network services.

3 years ago

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Jasmin Wilmington, DE

My friends and I all have Verizon. I have been with Verizon for over 15 years. I travel a lot and this is the service I trust that allows me to always have a signal and service. I am a lifetime customer.

3 years ago

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JamesGarrett12 Fishers, IN

I have been with Verizon for many many years. They have never let me down when there was a problem with my phone. The customer service is the best Ive seen in any phone company. Thank you Verizon!

3 years ago

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Bruce W Lawrenceville, GA

Never had a problem with the service or customer service. When upgrading phones and service I was told one things over the phone and experienced something else in the store... always more expensive. All in all it's worth the cost.

3 years ago

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Geminga ,

The phone service is reliable but the data is non existent. The only data I get is to drive in town. I should get credit for the unused data or it should be credited to the future when I leave home and need it. Right now I pay double for data through my satellite internet wi-fi service and my non existent cell data which I also pay for. Verizon has no solutions for me.

3 years ago

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Kathie J Jones Alabaster, AL

I have ventured away from Verizon a couple of times but I always come back. They have their own towers which means no dropped calls, always have internet access when away from home. It's a tad higher but not much for the great service I have. They give you ways to reduce your bill as well. Currently get $20 + off!

4 years ago

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Mo Providence, RI

Hidden fees! What they don't tell you in the awesome $49.99/month deals for internet is that they require a $150 security deposit that they keep for A YEAR! Also, their autopay set up is not intuitive. Also, once you're done with that awesome deal, they raise the price to $54.99/month and constantly try to add hidden fees. If I didn't check my bill every month, I would have been charged for random fees that I don't understand and then go through a difficult refund process. For the actual quality of internet, I have the deal I listed above and it's mostly fine except the range doesn't cover my whole apartment (1100 sq ft) and our two desktop computers that both use ethernet get disconnected randomly for reasons unknown.

4 years ago

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Penelope R Smith Fairborn, OH

I have been a customer with Verizon for over 20 years. The coverage cannot be beat and while the plans have changed many times over those years, I've always been happy with the choices available.

4 years ago

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Basil48 ,

Had Verizon for cell tv & isp for 20 years in Maryland. Coverage in all areas was exceptional; especially Fios tv. Cell phone connections and clarity where always spot on. ISP was fast and almost always up.

4 years ago

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Janet Burton Knoxville, TN

I currently have Verizon, when I used to have U.S. Cellular. I couldn’t get service going outside of the state when I had U.S. Cellular. There are, of course, a few places I can’t get service with Verizon, but I can atleast go out of state and not have to worry! My service is so much better!

4 years ago

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Jennifer Bova Massapequa, NY

I’m very satisfied with my cell service and their customer service. They obviously care about their customers, and when there’s an issue, they get it resolved ASAP. I’m satisfied with the price I pay for my monthly service, too. I think it is reasonable.

4 years ago

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Cynthia Putnam, CT

I was with Verizon for a number of years. Can get service about anywhere you are. They are very compatible prices and plans. They will work with you on what you need and want.

4 years ago

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Annette Patterson Fredericksburg, VA

The fact that I have had no problems with my internet service. The service has been great and I would gladly recommend this to my neighbors. Thank you for many years of great service.

4 years ago

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Matin Midlothian, VA

Verizon has the best Fios and Cell / Wireless service. However, Verizon also ruined my perfect mid 800's FICA and I never had a negative report in over 20 years of my credit. It all started with a text and email they sent me that they owed me money for an over charged. All of a sudden, they reported to all credit bureaus that I was the one who owed the money and also that I owed $4000 or $5000 recurring for at least a year which is hard to believe for just Internet service (no TV or Cell)... All because one rude agent after I called decided that I owed the money and not Verizon. Luckily with enough proof and a great lawyer, I got my perfect Fica back with a letter of apology and clearing all negatives from credit report.

4 years ago

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Emilie Price Seattle, WA

I’m Verizon’s customers for many years and they got people’s and I’m happy on my family plan they work with me if I have a questions and problems on my cell phone great customer’s service.

4 years ago

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Asher Pappas Sandy, UT

I feel that I pay more than what it's worth. The unlimited plan is great but there are weird connection issues with the data, like at my house I only have 1 bar for data. But people with at&t and sprint have full service at my house. So definitely check reviews for your specific area before signing with them.

4 years ago

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Michael Lait Enterprise, AL

Great company easy to deal with great service I can get phone calls almost anywhere they’re always trying to help us bring down the bill I really like doing business with his company

4 years ago

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Liz Lemmey Thornton, CO

Verizon has great coverage and even works in Mexico, a place we often go. However, their prices got too high for us. We found a different provider who gives us unlimited data for less money than Verizon charges without unlimited data. Go figure.

4 years ago

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Francis Soyer Issaquah, WA

I typically don’t drop a whole lot of calls-where I live the service connection seems to be consistent. My gripe is with the cost??! Because of the fact that VERIZON has superior nationwide coverage this gives them a green light to constantly increase their fees.

4 years ago

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Lucy Salinas Weslaco, TX

I had Verizon for a long long time but their rates never went down I was paying $50 for a line and I had 4 lines so many taxes and fees! By the end I was almost paying $300 monthly that’s a car payment finally moved to T-Mobile! Then Verizon contacted me saying why I left and then they said well we could have offered you a better deal - I did ask before I left Verizon and they said no! Local Verizon office is even worse!

4 years ago

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Da Asian Rice Bowl Woodbridge, VA

The company has great mobile and internet services, cust svc reps are polite, but needs some major improvement in some areas: Calling customer service: Loooong hold time Package changes: be careful with any changes, adding or removing a service might cause you to lose an existing deal or discounts and reps won’t tell you because they think that simply what you want. Even if I say I’m trying to get the best value, while reducing or maintaining the same monthly rate. Ability to fix their mistake in the system: awful! We returned a rented router at the shop, they didn’t ask if we were canceling (which we weren’t), but they went ahead and canceled our account. Lost internet for 2 days, they were unable to reinstate my account. They had to create a new one and applied manual discounts to match what I used to have. However, I received my bill recently and it’s majorly higher than what I used to pay. So gotta call them again, what an ordeal! Billing: simplify the way you bill, and your statements will be less complex too.

4 years ago

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NG ,

I've been with Verizon since I graduated HS and it's mostly good. The main problem in the "Verizon Wireless Overload" issue when I try to call into live conferences. During COVID calls were being drop 50x more. Phone services on 4G is really poor, I really want 3G back so I can hear what others are saying

4 years ago