Name: Verizon
Rating: 3.2

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verizoncustomer99 New Orleans, LA

Verizon has some of the worst customer service in the industry. Every month I have to deal with them becuase of suspecious charges on my bill that are always in error. This company is very dishonest and treats it's customers very poorly. There is always some sneaky trick to try and over chrage the customer, then you have to spend half a day on hold to speak with a rude, dishonest, poorly trained, and miserable representative who tells you they don't know what to do.

2 years ago

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Pseudo Nym Henrico, VA

Customer service is honestly the worst I've ever received from any company other than Microsoft. It is maddening just trying to get someone on the phone as they constantly push you to their online chat which is barely functional and constantly disconnects. If you do get through, they can only answer simple questions and lack any competence regarding the products and services offered by Verizon. Even worse they will outright lie to you because they assume you don't know any better.

3 years ago

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Jeff Schneberg Naperville, IL

I have been with Verizon for many years, but now checking into other carriers. They once had good service; however, the service has gotten progressively worse over the last few years. It is now so bad that they don't even bother to try to help, all they try is to sell more products. Verision has gone from the top to where they are now at the slimmy bottom.

3 years ago

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Jay La Marque, TX

After being a customer for 6 years I started to notice other cell service companies on commercials advertising less than have as much as Verizon did. Customer service or rather attempting to contact them is always difficult and nothing ever gets resolved. I'd never recommend Verizon to anyone because that do with slot of companies do it's all sunshine and promises until they get you on the hook then they are very difficult to deal with

3 years ago

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Tracey Robinson Capitol Heights, MD

I got Verizon 7/4 for my business and I have ha bad service and bad customer service and I can’t do business with this poor service and Verizon doesn’t care🤬when I’m on a call the person can’t hear me and if I’m trying to look at a app the internet doesn’t work and I’ve been to the store several times and have called and that’s just some of my issues 👎🏼 Please don’t waste your time or money because it’s not worth it💔

3 years ago

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Michael Kindschi Madison, WI

Verizon's monthly costs in the ballpark with other cellular vendors, but in my experience, the service at their stores leaves a lot to be had. In short, their in-person customer service is poor.

3 years ago

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Makayla Holland Gaithersburg, MD

Version has the best Service hands down however they’re so expensive I had both phones and cable plans and decided eventually to find cheaper service

3 years ago Edited September 14, 2021

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CoasterRider Show Low, AZ

Verizon is the best service in our area. I wish there was more competition because I believe the pricing is not optimal.

3 years ago

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ang Milwaukee, WI

Great customer service! They go above any beyond. Anytime I have had a problem they work quickly to resolve it to my satisfaction.

3 years ago

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Lkirton Park City, UT

Verizon has great rates. We have good coverage in most areas. However, where we currently live the coverage is not that great, and we live in a well populated area.

4 years ago

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Mia B. from Brea Brea, CA

I've been with them going on twenty years! They have good service/comparability and always have worked with me on solving any problems/issues...

4 years ago

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Martay Upper Marlboro, MD

When I've Called Customer Services are Professional, prompt and understanding at times. I haven't had any major issues with none of the cell phones. It is user friendly.

4 years ago

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Fnkdctr Rochester, NY

Auto pay scam. During the covid-19 pandemic I was looking for ways to save money. When you log into your Verizon app, it offers a $5 discount with autopay. So i set it up on 3 separate lines. Instead of discounting me, it charges me more. I went from $40 a month to $44. When i talked to customer support they said it would apply next month. They lied. Both my parents on fixed income are also being ripped off. If you set up autopay, make sure you get the discount and check your billing. Ive already wrote to the bbb and nys attorney general

4 years ago

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Ciarog

in the beginning, some years ago, they were singularly unhelpful. Now I like going into the store and everyone is very nice and helpful

4 years ago

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Cavetroll

It's expensive but has very good service. Excellent customer service. They put there customers first. And they present you with complimentary offers for only a bit more.

4 years ago

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Andrew Cincinnati, OH

Usually really good coverage, but over priced. Customer service is kinda rude. They tend to up-sell you on everything, but that might also just be a thing for all cell phone companies.

4 years ago

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Greg Colorado Springs, CO

Excellent customer service and crew. They make sure you are totally satisfied and happy before you are done or leave the store.

4 years ago

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Devon Neil Rocky Mount, NC

Reliability is great, customer service is polite and a pleasure to speak with, prepaid plans are competitive to other companies.

4 years ago

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Jeremy Lucas Eagle Mountain, UT

They may have decent coverage or so it is advertised but their pricing is way to high. I can get the same coverage with other providers for a way cheaper price. Verizon is over rated!

4 years ago

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Ron Hogue Ballwin, MO

Great reception! Large area of coverage throughout the U.S. I do not like to chat with people online it takes too long to ask questions about your account.

4 years ago

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Maria Santillan

I have been with Verizon for awhile, it is reliable, no drop off call except for the one calling me from different cel company

4 years ago

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Cindy Fromm

Great coverage but on unlimited plan you get cut on your speed when you reach a certain amount of data usage. The reduced speed is not fast enough to do much of anything

4 years ago

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Terry Medina

Have been customer for about 10 years. I have always been able to get reception in areas other carriers did not reach. Customer service is always helpful.

4 years ago

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Edna Blocher Port Saint Lucie, FL

I have subscribed to many of the top carriers for "cheaper" plans, but found out that you truly get what you pay for. you

4 years ago

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Noelle Davis Hammond, LA

Verizon is the best and only cellular service that I’ve had. Their unlimited data plan is so convenient and customer service is amazing

4 years ago

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Matthew Hall Gulfport, MS

Straight to the point about what they are selling, they don't sugar coat anything. Great coverage and mobile data plans.

4 years ago

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James Davidson San Antonio, TX

Best service I've had with regards to coverage areas. Also, they have plenty of store locations which helps with local needs and needs while traveling.

4 years ago

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Glamorous mama

We are military and this is the only network I can count on to get service!! I'm impressed and happy I found a reliable network!! Thank you!!

4 years ago

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Fred H Fort Lauderdale, FL

I had Verizon, switched to AT&T and had nothing but problems for a year. Finally switched back. Its cost me more but the reception and customer service is way better

5 years ago

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Dan

Great service! Rarely drops calls. I always seem to have a signal when others don't. I rarely have a problem making or receiving calls.

5 years ago

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Mike J

The service is best in the area which makes it less competive for other companies. This allows them to charge what I consider way to much for cell phone service.

5 years ago

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Terry Webster Custer, MI

I've been with Verizon for a LONG time,..my only complaint is that their cell tower is too far from my home making the cell phone useless here and have to rely on a landline

5 years ago

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Judith A Denton Richmond, TX

They get 5 stard from me because I have never had a company call me and tell me they are cutting my bill be cause of a change in programs.

5 years ago

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Roger Jones Diamondhead, MS

Very good cell reception and coverage. Competitive rates. I switched to Verizon from AT&T and year ago and I am much happier, especially with the lower rate.

5 years ago

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michelle and Charlie Heinisch

I have found Verizon to be the best there is. When others have problems with service, Verizon never lets me down The best of the he best... Always!.

5 years ago

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TD

Very expensive; they deleted more program content than their customer service indicated wchen we asked for a reduction in our monthly billing

5 years ago

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Michael

Good! They need to stop changing plans every few months, so I don't have to review them constantly to keep my bill low.

5 years ago

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Jill M.

Best coverage. Attentive service reps in store, without being pushy. Over the phone, just wish they would keep all the jobs in the United States.

5 years ago

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Sandra Dole Grand Rapids, MI

I had purchased several phones from Verizon and decided to send them back. I sent them to the address on corporate office and they have disappeared. And I am being charged for items no longer in my possession.

5 years ago

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Carlos Figueroa

Verizon is pricey as mobile phone companies go but the tech support and customer service is far ahead of anyone else I've dealt with and I've been a customer of them all.

5 years ago

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Taya Fitzgerald-Hyman

It's a good service. Gives the best range but way too expensive. I wish they weren't so expensive. That's the biggest flaw with them. I feel like they are money hungry.

5 years ago

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Nancy Neilson Belvedere Tiburon, CA

They really do have a great service and customer service too. The only improvement would be if they could lower the price but I know that will never happen.

5 years ago

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Christy W. Hackettstown, NJ

I have had problems receiving voicemail messages! I have friends and business acquaintances that have had this problem as well. Verizon is unable to explain it or solve the problem.

5 years ago

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Brandy

I like that I can get coverage everywhere I go. I tried switching companies a couple of times and each time I would be roaming while at my house.

5 years ago

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Susie

Everything I love Verizon I have never had any problems with them best thing I ever did was Switching from Sprint to Verizon

5 years ago

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Ranelle Sanders

I am completely happy with Verizon, I have been with them for a long time and would not change. They have been excellent in handling my phone.

5 years ago

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Noah

I would always like more service for less $$, but my biggest complaint is with multiple phones on the account, you have to have them all on the same plan.

5 years ago

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Frank

They use to be great but now service sucks and it seems like they are just looking for ways to squeeze more money out of you and nickle and dime you in return. I'm really thinking about switching. Lots of these smaller companies are making mergers that will give them access to a robust network.

5 years ago

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ACB Garden City, KS

Outstanding customer service members who go above and beyond to help me. The team members were and are very helpful because I am not that tech savy.

5 years ago

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Jims West Lafayette, IN

I like their customer service and their cell service is pretty reliable. I think unlimited data should mean unlimited data.

5 years ago