Name: Verizon
Rating: 3.2

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Rob Levy Santa Monica, CA

Verizon recommended a Samsung phone to me as a new phone. Sales person told me amazing things about it. After using the phone for less than 6 months, it started acting up. It would call the wrong person when tapping the name in contacts. Call merge didn't work if the person didn't pick up. Verizon wouldn't switch the phone out and said it was my responsibility to do the research on the phone not the sales person. Impossible to do research on a new phone and they pushed it to me. Samsung didn't warranty either. Match made in heaven.

3 years ago

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Mary Gunn Sherpur, 03

l love the service of Verizon. I never have to worry about my phone. It’s neve slow down.I find it hard to believe anyone could be disappointed in their services.

3 years ago Edited September 14, 2021

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Nancy Haney Greeneville, TN

We use Verizon for our business cell phones and the service is great and we receive reception and service is places that others cannot. Fantastic cell service!

3 years ago

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Michelle Powell Anderson, SC

Phone service is pretty good but when you pay off your phones and you think that your bill will be that much cheaper….think again! There all of a sudden fees that just magically appear on your bill.

3 years ago

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Cindy Al-Qawasmi Carlisle, PA

It use to be nice when you could upgrade to a new phone with out selling a whole lot of cash. They have done away with that. Also they give no importance to the loyal customers who have been with them for years. All the deals go to the new customers. However they do have the best cell service for reception in the area.

3 years ago

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hemant mahidhara Grafton, MA

Used Verizon mobile service for many years. I love their coverage signal strength. When my friends with other providers did not have a signal I would invariably have a good number of bars. Loved their service.

3 years ago

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Cindy Little New York, NY

I have been a Verizon client for more than 20 years and fully satisfied with the products and services, as well as the customer support both on the phone and in person.

3 years ago

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Madeline Baker Akron, OH

We use because it is the only cell carrier where we get great service. However, being a long time customer has its benefits and if you ask for better rates usually customer service will help you out!

3 years ago

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Pati Ogletree Phoenix, AZ

Verizon has really dropped the ball on customer service. Been a customer for over 10 years and their customer service has gone down hill. Very disappointing but they do have good cellular towers.

3 years ago

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Dance Dad Winston-Salem, NC

I have been with Verizon on and off for over 10 years. Their service should be compared to no others. It is hands down the most reliable service when it comes to overall coverage of the USA for me.

3 years ago

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Heavensenthorse Clermont, FL

We have been a Verizon customer for years. We love the availablitiy of Verizon while we travel the eastern states. I did not give it a 5 star due to price only. It is stupid expensive compared to others.

3 years ago

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Kathy Miller Titusville, FL

I have been a customer of Verizon for 25 years. Their phone service is excellent and their customer service is superior. They are a little pricier than others, but I'm overall satisfied

3 years ago

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Kenneth Brooks Madison, AL

I rarely if ever find a dead spot to use my phone. The service is excellent, I have been with Verizon for over 15 years and still enjoy what they offer.

3 years ago

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carole abel Charlotte, NC

Been with them for over 10 years. Customer service is fabulous. I regularly compare family plans and they are worth the extra $10 / per line difference

3 years ago

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Shannon Rogers Marion, IN

Our service and cell reception has always been stellar. The affordability is difficult at best, especially with so many other options. We remain because changing is a pain and their reception is stellar.

3 years ago

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Heidi Pope East Hampton, CT

My monthly fees kept going up for the same plan that I had and this caused me to shop around and move my cell phone service with another provider that could provide me unlimited service for more then half of what I was paying with Verizon

3 years ago

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Erin Moon Syracuse, NY

Wait times to talk to someone are incredibly long. Inconsistency in representatives...some don't know answers to questions and are but that helpful and have you on the line for 30 minutes, others can get you in and out with the same issues in 5 minutes. I like getting on the line with those reps but it's always hit or miss.

3 years ago

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jamie cox Dayton, OH

I love Verizon. I have been with then for years. The reps are always friendly, I can easily pay bills and other things online, and my service always works great.

3 years ago

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Greg Clayton ,

I've been with Verizon for over a year now and I really have enjoyed the switch. The local store has all the latest devices and great customer service

3 years ago

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Orion Smith Greenwood, IN

This company isn't too bad, it is pricy compared to other companies. Its service is by far better, but you pay for it. You can get half the price service and it still be good.

3 years ago

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Linda Ingalls Rapid City, SD

I recently upgraded my phone and had a few issues with it updating to the current version of software. I went to a local store and within minutes they had the issue resolved.

3 years ago

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Jane Garner Browns Mills, NJ

Verizon has not only great products but their service is unbeatable. I have been with them for over 10 years and have never lost a signal. Their service is superior

3 years ago

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Zechariah Malone West Jordan, UT

The service for Verizon has been decent over the years. When 5G came out it was advertised as the best network so far. My wife has an iPhone XR and 80% of the time, she has better service than my brand new iPhone 12 Pro. 5G isn't as great as they advertised.

3 years ago

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Julie Lavagnino Sacramento, CA

Verizon is a bit pricey, but to me it’s worth it. You get quality for a good price. Their coverage is fantastic and the clarity is the best. I’m very pleased.

3 years ago

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Maralisa Salazar ,

Its a little pricey, but I rarely lose service. I'm talking only for a few minutes when I'm driving through middle-of no-where, Texas. Other than the price, no complaints.

3 years ago

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James Edwards ,

I was a long time customer who finally got tired of their customer service. Their cell service was excellent but way too expensive so I switched to another carrier for far less money and who ironically uses Verizon. When I tried to cancel my account I spent hours on hold and then disputed my last statement. I have FICO score of 831 and Verizon turned me over to debt collection agency. So much for loyalty and gratitude!

3 years ago

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Rhonda Reese Covington, GA

I love Verizon the customer service is excellent and since the pandemic they have really been working with customers on there bills and I respect them for that.

3 years ago

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Aaron & Barbara Rost Fairview Heights, IL

I've moved a lot across this nation and Verizon has always had great coverage. Very few dropped calls and issues. Always has found me the best deal, they have been awesome.

3 years ago

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Lynne Green Denver, CO

When I had verizon phone service a few years ago, it cost me more than my reported bill, they added on charges like texting, which they said my phone service did not have, I found out later that my phone was not allowed to text, I did not like their attitude, they had hidden charges, that I was charged for. I terminated their services, I went to a bonafide phone company and have stayed. It has been quite length of time since I had verizon, I do not remember the financial out go but I do know it was more than I could afford the premiums. I did not pay any fees to use their service, I just did not like their monthly phone charges, I could not afford their charges, so I changed phone company.

3 years ago

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Steven Coumparoules Whittier, CA

Great prepaid plan, switched over from traditional Verizon about 2 years ago to Verizon prepaid. It is easy to adjust plans based on your needs on any given month. Great service.

3 years ago

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Maria Pereira Orlando, FL

Great company but service it’s not always perfect in some areas. I have no Internet connection in portions of the area where I live , besides that I’m very satisfied with the company.

3 years ago Edited September 14, 2021

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Don Altman ,

We have been a customer of verizon since they bought our then cell service YEARS ago! The prices are higher than we prefer, however, there are rarely any reception issues. So, nothing to complain about.

4 years ago

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Brittany Lewis Midvale, UT

Verizon is top notch. The employees in their stores are well trained and knowledgeable. I was always greeted with a smile and their coverage is beyond comparison.

4 years ago

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Crypto Ormond Beach, FL

Verizon has the best service and phone plans out on the market. They provide a variety of plans that fit your budget and always keep you up to date on how to save for the hottest devices Coming out. Some is a bit pricey but you get what you pay. As long as you live within your means it’s affordable.

4 years ago

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Natalie Gatten Columbia, MO

I have been using Verizon for the past 8 years or so, but this year the service has been significantly worse. I'm not sure if it is because of the transition from LTE to 5G, but it doesn't seem to work as well anymore.

4 years ago

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Tanya The Bronx, NY

The signal is good but that’s it. The price is expensive and when there is a “new tier fir cheaper” they never notify customers about it I’ve only waltzed upon it when i complained about a charge that was unauthorized and inaccurate when i was traveling .

4 years ago

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Carol Lewis Myrtle Beach, SC

I have had Verizon for over 10 years and won't leave. All the others promise you things, but they don't deliver like Verizon! I tried several companies over the years and none compare to Verizon!

4 years ago

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Joshua H Williamsburg, VA

Best cell provider money can buy, and they know it. Think they are feeling pressure from the others and have started to incorporate add on services in some of their bundles: disney +, apple music, etc.

4 years ago

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CAILIN D Pasco, WA

I like the coverage I get with Verizon, and I haven't yet traveled out of service, and I traveled a lot pre COVID19 don't travel rules. BUT I struggle with how high my bill is for just two lines of service - it's almost like you get punished for having phones that can do ANYTHING.

4 years ago

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Mabel Mesa, AZ

I've been with Verizon since it was Cellular One! Many years. I have always gotten great service. Very helpful employees both online and in person.

4 years ago

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Nicholas Nesbit , TX

Verizon is a great company and really takes care of its military members. I generally have great service anywhere I go with no complaints what so ever

4 years ago

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Patti Miller ,

I had Verizon for several years. We made a trip from North Carolina to Arizona on a motorcycle and had almost no deads spots. The bill got more than I was willing to pay.

4 years ago

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Rosa and Carla Ruiz Corona, CA

I have been a Verizon customer for over 8 years now and i couldn’t be more satisfied and happy with their service, they are simply the best cell company out there.

4 years ago

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Nicole Balvanz Iowa Falls, IA

I have not had any issues with Verizon yet. The customer service has been great. I get okay service where I am at, and it is a lot better company to deal with than any other cellular dealer.

4 years ago

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George Lozier Puyallup, WA

Verizon is the best cell phone coverage around. I've tried them all and they are the only one that has service in my area. They are real expensive though.

4 years ago

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Seyan Lucero Denver, CO

I like the online interface for Verizon and it has been helpful in adjusting my contracts and plans. Verizon is expensive and by far the largest utility cost in my budget. However, their service is reliable and in the area I live in they are only service that works.

4 years ago

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BrooklynWriter Brooklyn, NY

The cell coverage is good and I appreciate that I can now call Canada for free [almost]. It's very expensive, though. I find myself getting wistful at those T-mobile commercials.

4 years ago

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Dali Dallas, TX

Verizon has solid service in areas where AT&T and T-Mobile don’t, as theIr towers are concentrated in the Urban Areas. So, Verizon is definitely the phone of choice in more remote areas or areas that are not cosmopolitan. My family uses them.

4 years ago

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Dennis Fresno, CA

I’m new to Verizon after being with at&t for years. While the service is great I don’t like the way the data is priced. But they had great incentive when purchasing a new phone.

4 years ago

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Kogan Powell West Valley City, UT

Love this service, I hardly ever have the "why am I the only one without service" feeling. I do wish the branches would do more actual service though such as screen protector placement and repair work.

4 years ago