Name: Verizon
Rating: 3.7

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Gavin Schmalz Saratoga Springs, UT

I have had only good experiences with Verizon. they are the only cell provider I will use. Verizon and their customer service team extremely helpful when my phone was stolen and were able to find a solution that made sense.

6 years ago

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Dylan Curtis Pleasant Grove, UT

Outstanding coverage. We've been customers for 11 years. I've traveled to several states and have always been able to get a signal. I can count on it.

6 years ago

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Tammy Brady Gilbert, AZ

Loved their service and coverage but had to switch because their plan prices were so high. Were customers for fifteen years but switched because the extra cell service coverage was not worth the additional cost.

6 years ago

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Lauri Douglass Queen Creek, AZ

Love them. They are a little pricey but it is well worth it. Always have service wherever I go and some friends with other carriers do not have service.

6 years ago

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Anslie Pleasant Grove, UT

I love Verizon. I am able to get service almost wherever I go, even out of the country sometimes. The data is high speed, and I rarely have problems with it.

6 years ago

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Shanna South Jordan, UT

Verizon has excellent coverage. I have really liked using them. They are a little more expensive than other carriers but I don't mind paying more for better coverage.

6 years ago

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Sherri Rose Orem, UT

Service is great. Coverage is great. Can't give it a 5 star, because it costs quite a bit more than other providers. If you are willing to pay for it, it Verizon is a good provider.

6 years ago

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Melissa Reinoso Herriman, UT

I have them right now and they are great. They try to make sure that when I have a question or concern that it is taken care of right away and not pushed to the back.

6 years ago

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Kristiane R Durfey Pleasant Grove, UT

I have had verizon for over 10 years and have been very satisfied with our coverage and service. We use the family plan and have 6 cell phones on the same account. Works out for us and we would recommend them.

6 years ago

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Tilda Saint George, UT

Great coverage, I get signal when other people I’m with struggle with their providers. Pricier then other providers but worth it for no dropped calls.

6 years ago

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Jr Orem, UT

loyal customer for 8 yrs now because the customer service is great. billing is easy to make payment arrangements. billing cycle works around my pay days.

6 years ago

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Kristin G Pleasant Grove, UT

While living in TX our service was through Verizon. We never had any trouble at all getting cut off or having dead areas. Customer service was top notch!

6 years ago

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Troy Millett Lindon, UT

I have not Verizon for several years, and I miss their coverage. They seemed to have the best coverage to me of all the providers I have owned (T-Mobile and AT&T). The only complaint I had is they were a bit pricey.

6 years ago

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Scott Fairfax, VA

Simply the best coverage in the US. Their prices are a little too high and they don't really know what "unlimited means." Also, for international travel they don't have as good of offering as t-mobile or local services.

6 years ago

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James B nelson Las Vegas, NV

Most expensive of the cell companies but i need reliable reception and these guys have been reliable. That is my only criteria. Service is OK, price is not great, but great network.

6 years ago

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Jack N Provo, UT

They have been mostly really reliable but I feel like every time I go into their actual locations they are very slow and their employees aren't really concerned with quality customer service.

6 years ago

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Vickie Kingsford Gilbert, AZ

We love that Verizon has little stores everywhere so we can find one close by and get the help we need with phone issues or switching up our service. We have always gotten the help we need in a kind and friendly atmosphere.

6 years ago

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Foote Queen Creek, AZ

Great company, have been with them for several years without a lot of issues. Sometimes though I do think long time customers deserve a little break too. Over all though I have great coverage and have always been able to resolve any issues or questions I have had with service or charges.

6 years ago Edited September 14, 2021

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Hunter Kasprzyk Gilbert, AZ

I didnt use verizon for very long but it seems way to expensive for what you get. T Mobile has much better prices for pretty much the same data. The plus of verizon is maybe if youre in the middle of nowhere but honestly that doesnt apply to most people.

6 years ago

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Kip Fowler Pleasant Grove, UT

I have had a mobile phone account with Verizon for over 15 yers now. I have never had a bad experience with verizon. They have always taken care of me. They have great coverage where ever go.

6 years ago Edited September 14, 2021

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C F Provo, UT

Okay service, not nearly as good as they make it out to be. Not a bad price but not great either. I am disappointed in their honesty. I bought a phone with a guaranteed $150 rebate and I had to go through the rounds 5 or 6 times and finally when I threatened to take them to court for it they gave the rebate out. It was ridiculous.

6 years ago

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Lauren Law Rexburg, ID

Definitely prefer Verizon over any other phone carrier provider but I don’t appreciate that Verizon can be pushy and not tell you about certain hidden fees and extra costs. Service depends on where you go mostly I feel like. But overall good phone service, pretty much everywhere!

6 years ago

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David Lewis Salt Lake City, UT

The only reason I'm not giving 5 stars is because it's not the cheapest service provider. However, I have Verizon because I feel like they offer the best coverage. You get what you pay for, I suppose.

6 years ago

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Robyn Rhoton Alpine, UT

We currently use Verizon for our family cell service - 4 phones, we find they have terrific coverage especially when we travel. The cost seems a little higher than other companies. We like how they send texts informing us on how we are doing on our data usage for the month.

6 years ago

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Natalie Dillon Provo, UT

The service is the most consistent of any cell provider I know. It is the only provider that works in both my hometown in Iowa, and my college town in Utah. The do, however, change their prices and policies constantly which is frustrating.

6 years ago

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Maryayb Draper, UT

My husband has Verizon and I use AT&at and we both have iphones but for some reason he cannot perform certain functions while talking on the phone that I can- like sending a text or browsing a website. It seems Verizon limits your ability to multitask.

6 years ago

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Trent Provo, UT

The service is great. My only complaint is that they don't offer any pre-paid plans like their competitors, and they seem to be slightly more pricey. That being said, I have never had any problems with the services.

6 years ago

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Verified Customer

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Zach Newman

I've been disappointed in their service lately. They've made tiers to their data and it has been terrible.

4 years ago

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Hank Ricardo

I made a payment then 2 days later, they turned off my service. Never had this happen before. The customer service was rude and no help at all. I will be changing when my contract is due. Verizon just lost a customer.

10 months ago

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Crystal-lee Nunez

Verizon has fast wifi speed and very acknowledge and dependable service. I also find verizon to be affordable.

1 year ago

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Deneane Robbins

To expensive and the customer service is hit and miss. Still with them have been for several years but looking to change when all items ate paid in full.

1 year ago

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Marianne Foster OR

Worst customer service. They take advantage of elderly. When helping a 90 yr old friend try to cancel phone service we could get no assistance from store reps in 2 different Bend Oregon stores. Bait and switch tactics tell him phone was free then charging him.

1 year ago

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Mike Verissimo

Their All incompetent they suck they said someone got threw their security and opened and account stoled my checking account number stole thousands of dollars from me and Verizon would not give me any information because it's not my account they are protecting the thief they suck after being with them since the eighty's

1 year ago

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Eric K New York, NY

I have been a Verizon subscriber for 15 years. The cell phone coverage has never been this bad. I have dead zones all over the place, in the middle of a city, suburban area or rural, it doesn't matter. On top of that, the price is higher than ever and the endless loops trying to reach customer service is maddening.

1 year ago

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Rebecca Tucker Fresno, CA

Just signed up with Verizon. The sales associate was extremely helpful. I walked away a happy customer.

1 year ago

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Shannon Cummings

Great customer service. Great price and promotional deals. I would recommend to all my friends and family.

1 year ago

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Seth Goki Langhorne, PA

Ongoing connection issues. Have called numerous of times with no resolve. Each phone call was an hour plus with different department telling different things. Was promised a credit for a 100 dollars which i never got. Worst customer service ever. No integrity or commitment to their paying customers.

1 year ago

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Amanda George IL

The service coverage is weak, they slow your data speeds because they can't keep up even when you haven't gone over. They are the WORST at charging extra feed and surcharges for their plans. They hit you with a 3 month prorated bill and they have all kinds of hidden fees. Way to expensive.

1 year ago

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M Zamora New Braunfels, TX

Price is more competitive than in the past but service is not as great as it was. More dead spots than with T mobile in my area.

1 year ago Edited July 3, 2023

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Joseph Tempe, AZ

I have had a contract with Verizon for my business and the service was top notch and the pricing was also fair

1 year ago

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Angela Wilson Fulton, NY

Verizon is the only cell phone service i've had that pretty much gets reception everywhere. Prices are high but most cell phone services are.

1 year ago

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Michael A. Hall LA

I switched services from at&t over a month ago. Still haven't got my phone. Been going through hoops trying to get it and now I still have to wait 2 more weeks. I need my phone for work and they are screwing me. Very dissatisfied.

1 year ago

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Jeff S New York, NY

Absolutely the worst cell plan experience, and that’s saying a lot! Billing is off by a lot from the plan, always in Verizon’s favor. The technology and app are a disaster and cause so much wasted time and frustration. The signal is no better than discount plans.

1 year ago

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Jonathan Marder Salt Lake City, UT

Terrible service. Coverage is a total lie. Supposed to be 5G? Half the time we had no bars. Calls dropped regularly. They are the worst ever if you have a warranty issue. Cost was 35% higher than AT&T. Store was convenient, but they aren't helpful.

1 year ago

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Donald Mussaw Victor, NY

They continually try to jab you with bigger charges and if you try to sign in on anything you need a wizard to get through to your account. I sincerely think this is part of the ,"bamboozle method" I have seen for so many years!

1 year ago

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Portia Brown

They do not help at all. They’re quick send you a bill but would send me my plan to activate my Disney plus and Walmart plus. If they had a zero star I would’ve gave them a zero star. Plus the guy who hooked up my WiFi seems like he was on drugs.

1 year ago

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Jason Atlanta, GA

I have their plan that includes unlimited data and espn+, disney+, and hulu - not bad for $80 a month if you ask me.

2 years ago

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Cecilia F. Hanover, PA

The worst company I have ever tried to work with. HORRIBLE customer service & employees that do not know what they are doing. The website is impossible to use, stuck in the stone ages with functionality. You couldn’t pay me to use their services. Do yourself a favor, save time & use literally any other provider.

2 years ago

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Jennifer Chicago, IL

Poor customer service and misrepresenting of service cost. I recently inquired about the cost for international service during a short trip, and I can't believe the cost. They are obviously taking advantage of their customers.

2 years ago

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Jason Sherman, TX

I have spent more than 20 hours on the phone with them over 2 weeks. I have been told by 4 managers they were handling it, 4 others have told me they would call me back, neither has happened. They do not care about their customers. Stay away!!!

2 years ago