Name: Verizon
Rating: 3.9

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Cecilia F. Hanover, PA

The worst company I have ever tried to work with. HORRIBLE customer service & employees that do not know what they are doing. The website is impossible to use, stuck in the stone ages with functionality. You couldn’t pay me to use their services. Do yourself a favor, save time & use literally any other provider.

3 years ago

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Jennifer Chicago, IL

Poor customer service and misrepresenting of service cost. I recently inquired about the cost for international service during a short trip, and I can't believe the cost. They are obviously taking advantage of their customers.

3 years ago

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Jason Sherman, TX

I have spent more than 20 hours on the phone with them over 2 weeks. I have been told by 4 managers they were handling it, 4 others have told me they would call me back, neither has happened. They do not care about their customers. Stay away!!!

3 years ago

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PISSED OFF CUSTOMER Covington, VA

They had ok service as far as tower service. But man they are expensive. Costumer service was a bit annoying by either being rude or not having a clue as to what your problem was .

3 years ago

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Aj Ward Travelers Rest, SC

This company does not value anyone i bought 2 Samsung 22 ultras and both phones are defective they will not take the phones back i been on the phone with customer service and tech support for weeks and in store everyday for 4 days now no help been with this company 16years and this is the treatment you get in return

3 years ago

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Michael Faddis Midvale, UT

Verizon offered a promotion, took my old phone, and then declined to honor the promotion. They also wouldn't give me back my phone they had me send to them, told me I forfeit it, and then also double charged me for the new phone and aren't willing to credit back. Absolute horrible company and a total fraud.

3 years ago

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Tim Roberts Yakima, WA

Service is very poor and I live right in the middle of a decent sized city. Customer support is atrocious and have probably spent 50+ hours working out their mess ups or playing phone tag cause no ones seems to know how to do their job. All in all just save yourself the headache and choose literally any other carrier.

3 years ago

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Richard Dillard Belleville, IL

Verizon has the unenviable distinction of holding (actually, earning) the #1 spot on my list of worst companies in the world. Their "Fraud Department" is fraudulent, and their treatment of me as a returning customer was abysmal.

3 years ago

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Ernest CA

I am a Verizon customer and I am happy with their customer service as well as coverage and the pricing.

4 years ago

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Leah Larson Portland, OR

My sister has a Verizon and she absolutely loves it and she goes to get it checked for such a great price.

5 years ago

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Earl D Constable

Very unsatisfied with them. Started service with the in December and they have yet to get my bill right. Went back to the representative and worked with him again . Said he would have a manager call me within a few days and have yet to hear from anyone.

5 years ago

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Gonzalo Factor, Jr.

Good service and dependable. Every question we have when we call have been answered very professional.

5 years ago

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Jo Cedar Rapids, IA

I would think they could have more then 1 store open in our town of Cedar Rapids and Hiawatha Iowa. I am not happy with their customer service phone line.

5 years ago

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Audrey Jane Spaulding Carbondale, CO

I ask them to please change my last name on the Phone and they refused. Said I was only paying $40 a month and that didn't require them to do anything but take my Bill out of my Discover Account.

5 years ago

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Clif Hunt Antelope, CA

Better coverage than T Mobile or AT&T. Our entire home is cellular (Home Phone Connect). It's great.

5 years ago

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melvin rose Knoxville, TN

Really enjoy my service and the customer service that I receive. Usually always works no matter where

5 years ago

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Candice Arizona City, AZ

we do not get good service where we live and they will not do anything about it. our calls drop and they tell us we have good service.

5 years ago

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Cathy Newport, NC

I've tried others but always come back to Verizon because they give me what I need for a good price.

5 years ago

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Kathy

When no had service Verizon always did I have been a customer since 1992before they were called Verizone

5 years ago

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Katy Wilson

Have had good experience. Have been with for over10 years. Left briefly for different company and was back in less than 4 months. Won't change again

5 years ago

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Jakob barre Norcross, GA

Had Verizon for about a week before switching to AT&T their service sucks couldn’t get reception and even the smallest of places I think that they can’t get their signal through the thick walls.

5 years ago

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MaryAnn Hagblom Eagle Mountain, UT

Customer service has been great. Kind, friendly, knowledgeable. I feel like my phone coverage is so good!

5 years ago

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Maryann Renteria (Mckrae) Salt Lake City, UT

Love My XR phone from Verizon. Super cool that you get Disney plus for free for a year too. I will never switch providers.

5 years ago

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Tonjia Young Tuskegee, AL

The service and customer service is excellent but the plans and phones are expensive. I had to pay a higher price

5 years ago

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Nichole Hiatt Eagle Mountain, UT

Verizon has the best signal when I travel, but I haven't had Verizon for my service provider for a few years because of the high cost.

5 years ago

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mark griffith

Has the best coverage of all the companies I have tried. Reliable and has alot of extra features. But all this comes with the biggest price tag too.

5 years ago

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GyrlGeorge *

Terrible. Horrible customer service. They treat us like crap because they know we have no other choice. They continually try to rip us off. Two stars because yes, the actual service itself works well.

5 years ago

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Malayah Norcross, GA

I have a account here and i think the employees are very respectful and helpful ,they have really good deals on they’re data plans and phone deals

5 years ago

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Juliann Mecham Managua, MN

I love Verizon. I have been with Verizon since my very first phone and always willing to help me with all my problems.

5 years ago

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Cara McAffee Cedar City, UT

Very fast connection all the time. Almost anywhere my connection is stellar. I’d never transfer to any other carrier

5 years ago

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Nicole Mondares Long Beach, MS

I have been using Verizon for forever now, and it is by far the best one I have used. Fast service. Would definitely recommend.

5 years ago

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John Kohlberg Long Beach, MS

Verizon is a genuinely good company and i would rate one of the best suppliers in my book because of the deals they give you.

5 years ago

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Katherine Valley, AL

Always an amazing customer service. I have been using their services for a long time, very satisfied!

5 years ago

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Denise Fishel

After 18 years with Verizon they have finally pushed me to look for another cell service provider. The bill changes monthly, new services and fees are added arbitrarily. I'm over it!

6 years ago

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William Fisher Waynesville, NC

I like that it works almost every every time I need it, would recommend it to my friends and family.

6 years ago

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Betty Anderson Munford, TN

I've been with them about 8 years and I've never had a problem. Service is good and I get reception anywhere I go.

6 years ago

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salee spriggins

Well so far after over 20 years with Sprint ( still like Sprint, actually)) Verizon has given me good service.

6 years ago

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Brandon Subach Wilmington, DE

they are good and provide mostly reliable service. at times i have issues with internet speeds but its good for the most part.

6 years ago

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Nick Jones Crestview, FL

Their reception service is second to none. Anytime I contacted their customer service I found them to care and they actually helped me.

6 years ago

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J Daly City, CA

This company is ok but you need to be careful because it looks like the people who help you at the stores work on some kind of commission because I've had things added to my account after visiting a store.

6 years ago

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Tom DeShields Morrisville, PA

When ever I have a question, it is answered promptly and efficiently. Purchasing new phones is a pleasant experience.

6 years ago

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Diane P Hendricks Denver, NC

Never had a problem. However, when I needed assistance w/the iPhone I purchased from them, I was referred to the Apple store several miles away

6 years ago

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Elena Woodbridge, VA

Great phone quality when making calls. They internet tends to be good, wish they were a bit cheaper.

6 years ago

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steve s

Don't think much of them, was a customer for 15 years, even before they became Verizon. Came time for a new phone and the only good deals were for NEW customers and adding a line. They don't value their old time loyal customers. Sorry I became a new customer of ATT.

6 years ago

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Kennedy

Friendly, helpful, doesn't make a customer feel stupid or foolish, good products and good customer service

6 years ago

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Maureen Lake Richmond, TX

Always helpful while in store, cheapest costs(I have compared many times), never get the billing incorrect

6 years ago

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Charlene

Experience is fine. I don't like all the updates that seem to happen more frequently than I would like.

6 years ago

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Chuck

Excellent customer service. Very fair with replacement when product failed, regardless of the reason for failure.

6 years ago

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Betty

Good coverage in my area. Few service issues! Easy to contact. Be sure you have your pin# handy when you call!

6 years ago

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William

excellent products, excellent reception in very rural location, provides access to home security system

6 years ago