Name: Verizon
Rating: 3.7

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Sks1969 Carlisle, PA

We have had a good experience with Verizon. As with all cell phone carriers the prices can get high. But overall we were satisfied with the service we received

4 years ago

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Conrad Senior Fairfield, CT

They constantly slip in fees on my bill for services I don't ask for. They lie about deals they offer me. If I make any change to my plan, they somehow screw me over with additional charges that take months to sort out. I have learned not to make any changes to my account because in every case they will screw it up. Also, they do not allow an record keeping, using email for example. So that when it comes down to an argument, they deny they agreed to anything. I have had to go to arbitration to solve problem. It is a dirty business and they are masters at unfair play.

4 years ago

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Mark McKeown Raleigh, NC

Service and connection is great. Expensive is the only drawback. And going to their retail outlet for support is almost as burdensome as going to the Apple Store

4 years ago

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Debbie Jackson Medford, NY

Service was good but the charges became too much. Paying $100 per month just for unlimited data plus my other services put my bill at almost $300 per month for 2 phone lines. Ridiculous!! Goodbye Verizon. Hello T-Mobile.

4 years ago

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Shirley Petrovich Palestine, TX

Service is lacking. Long waits. When store first opened it was very friendly service. Not know it like that want to get you out and tell you to contact some number to get your help.

4 years ago

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Amanda Vangeli Denver, CO

I've had verizon wireless since 2009, and love it. Although the customer service has definitely taken a dive in recent years, as well as price increases.

4 years ago

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Yvonne Fink Frederick, MD

Someone is always there to answer your questions. And will work with you to get you the best program available that meet your needs

4 years ago

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micahbo14 Forney, TX

I have been a customer of Verizon for about 8 years now. They have service in just about every place I go. They also have a helpful customer service team.

4 years ago

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Carolyn Tolbert Lynchburg, VA

Had it for years. Works good. Service price reasonable. Their fan used stores need personal trained better to help. Their store personnel usually good

4 years ago

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Sandy Bell Friendsville, TN

We have surged several mobile companies and this is the best! We live in an area with little service and Verizon works! Thanks so much

4 years ago

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Corvette WS Ellijay, GA

Almost everywhere I go I have cell service. I have found their customer service to be excellent. I do find their prices to be slightly high.

4 years ago

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Larryluv85 Houston, TX

Very understanding in these troubling times, I have been with them longer than any relationship I’ve had! That alone speaks for itself

4 years ago

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Mike Unionville, MO

Been a customer there since 1993, never an issue or unresolved concern, great equipment, at a reasonable competitive price

4 years ago

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McMorgan Thomptos Kailua, HI

I tried to order a phone and the sale did not go through. It was a very difficult process getting the order officially canceled and eventually had to purchase the phone from a different source.

4 years ago

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Tanya A Long Beach, CA

Awesome service for sure!! The best in the business if you can afford it. I wish they offered better mobile hot spot units and rates, but I love the service received!

4 years ago

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Mark Wagner Scottsbluff, NE

I’ve their phone from Ne to east cost and south to Ga on to Tx and never had a spot where the phone was “unusable “. Good service.

4 years ago

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B-dog San Antonio, TX

I have been with Verizon for many years. I have never had issues with them. The pricing seems inline with everyone else for the same services.

4 years ago

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Aubrey Garcia , ID

They are great! They have always been helpful and made sure we were satisfied and had what we needed. Definitely recommend!

5 years ago

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Lou Orem, UT

Been a loyal Verizon user for years. I don’t like that it seems to be the most expensive. But, I have been pretty happy with the coverage and service!

5 years ago

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Erin Glendening Livingston, LA

I always have great service with Verizon. The family plans are great and I like the insurance because I can upgrade my phone every couple years.

5 years ago

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Logan Hudson Norcross, GA

Verizon has the greatest coverage of any phone service Ive had. The staff in the stores are very helpful and the prices for plans are affordable.

5 years ago

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Jalan Mccloud Tallahassee, FL

Great cell service! I really dislike the high cost of this company though. great customer service but some customer service reps give misleading information just to make a sell.

5 years ago

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hmarashi Newark, NJ

For a few years my family and I had a verizon cell phone plan. During hurricane sandy, this service allowed me to stay in contact with others during power outages.

5 years ago

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SamO Brigham City, UT

Verizon is pretty good, and mostly reliable. I wish they had some better coverage at times but I feel like they are pretty good, a little expensive though...

5 years ago

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kaylee Salt Lake City, UT

I love Verizon! They have service in places that no other providers have service. I love that they’re reliable and affordable.

5 years ago

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Linda Webb Eagle Mountain, UT

I have had Verizon for over 10 years and it’s been so great. The prices can be a little more but we have always had amazing service.

5 years ago

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Zabsanti Silverhill, AL

I have been using Verizon for several years now and it is very reliable. I have been able to use my devices at many different locations without lag or interruptions to speed.

5 years ago

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Lori Claassen Layton, UT

Love how Verizon service is mostly everywhere we go! I wish they had more options for younger kids. Gizmo watch is OK they could do better in that department!

5 years ago

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Cara Shumway Mesa, AZ

Love my service with Verizon!! Customer service is awesome!!! Love the stores, their friendly staff and the cleanliness of the store!!!

5 years ago Edited September 14, 2021

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Jacobrobot321 Folsom, LA

My phone plan is on Version and in the city it is very very fast, but on long road trips I lose connection frequently. it’s an inconvenience every now and then.

5 years ago

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Club Vinaka Lindon, UT

In the area we live this is the only phone service that worked! It was so frustrating to have dropped calls until we switched to Verizon!

5 years ago

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Brenda Thomas Ferron, UT

We have had Verizon for our cell service for over 15 years. We recently renewed our contract and bought two new phones. Every promotion that was promised was not honored and it took seven phone calls to resolve half of the issues. Poor company with terrible moral values.

5 years ago

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Lacey Horne West Valley City, UT

Probably my favorite service provider. Best coverage, customer service, and they treat their employees well. Just wish their pricing was cheaper.

5 years ago

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Mandi Smith American Fork, UT

My phone plan is through Verizon and they are really great! I think that every phone company should follow the costumer service that Verizon offers.

5 years ago

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Danielle Parry Wylie, TX

Verizon is this best cell service. While it is a little bit more expensive it is absolutely worth it to get reliable cell phone service.

5 years ago

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Claribel Galeano Upper Marlboro, MD

We have Verizon for over 10 years and we are very pleased with them. They provide options for making payments that are easy

5 years ago

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AmyConder22 Eagle Mountain, UT

I have loved Verizon and had been with their service for over 10 years now. Every place I have live, has gotten great coverage.

5 years ago

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Taylee Warner Nampa, ID

I love Verizon! It works so well in so many locations. I enjoy this phone company. They also have very good customer service.

5 years ago

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Bryndie Managua, MN

Pretty helpful costumer service team. Every time I’ve called in I’ve been able to resolve my issue. The service is pretty reliable most places I go to

5 years ago

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Gabriel Chappell Luling, LA

I am using Verizon as I wright this review and am very happy with the Service I get and I really like how well the service is if you use your phone a lot use this.

5 years ago

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Asia Bui Gulfport, MS

We used to be subscribed to Verizon but our internet was always slow so we moved on to direct tv. I heard they have gotten better from my friends and they all seem to enjoy it

5 years ago

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Tiffany I Gaithersburg, MD

Verizon has the best cell service hands down; however, they’re so expensive. I had both phone and cable plans and decided eventually to find cheaper service.

5 years ago

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Katie Valdosta, GA

Verizon for the most part delivered okay customer service. They have good coverage in most areas. I do feel like they sneak in hidden fees here and there.

5 years ago

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Ariyana Miller Riverview, FL

Verizon provides quality service at a reasonable price. Very rarely do I ever struggle with having service no matter what my location is.

5 years ago

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JC Riverton, UT

Verizon is a great place! The service is always perfect! The products are always in good condition too! I highly recommend it

5 years ago

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Courtney carlson South Jordan, UT

I used to like Verizon but their cell phone coverage in my area changed and when I would make calls from my home, people couldn’t hear me. I switched service to another area.

5 years ago

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Greg Salt Lake City, UT

There are not many places that I have not had service with this company. The coverage is great and the experience in store has always been good.

5 years ago

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Kasia Kay Derby, KS

Always reliable, great customer service, I’ve been with Verizon for the past 14 years and would not change cell service

5 years ago

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Ro Dalton, PA

Very professionally staff. Try to solve issues in a short amount of time. A good Value for your money. Very good coverage for cell phone usage.

5 years ago

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Sarah Watters Quinlan, TX

The ads are true. Verizon is definitely the BEST cell service provider out there! The coverage is unmatched as well as the customer service.

5 years ago