Name: Verizon
Rating: 3.9

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Aricel Westfall Slocomb, AL

Just cares about getting more money. I was recently pushed into buying a new phone when the one I had worked perfectly fine. The new phone ended having a lot of issues and when I went back to return it for a different one, they said I couldn't return it or trade it in but had to BUY one instead, without getting any of my money.

3 years ago

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Shon Scoville Lehi, UT

I was with verizon for about 7 years. the service was reliable and they were good about giving me deals on phones. Especially when I traded in an older phone.

3 years ago

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Scott Grange San Jose, CA

Much better coverage in my areas of interest compared to T-Mobile. My company uses a shared plan that seems to be more expensive that general public unlimited plans.

3 years ago

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Richard Kellogg Kirkland, WA

Best coverage in a difficult area. They sent me a booster at no cost to improve my signal. Neighbors have other providers and very poor service.

4 years ago

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Stacy Carter Red Cliff, CO

I've had great experience with Verizon. They seem to be one of the few companies left that has their customer service in the USA.

4 years ago

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Tammy Koch St Louis, MO

I've had a family account with them for a long time (10+ years). Service has always been fairly reliable. Just wish they honored the long time customers like they do new

4 years ago

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Tammie Newsome Milledgeville, GA

Verizon is always the fastest carrier and I have tried others. The service is outstanding and if you need help someone is always ready to assist just a phone call away.

4 years ago

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GN Seattle, WA

Verizon wireless offers some decent coverage across the US, but the benefits end there. They have the most expensive plans in the industry and their customer service is just plain horrible and dishonest. We were also Verizon Fios customers and had multiple connection issues (months at a time!) that Verizon refused to refund us for and also would not let us out of our contract. Since the service was so poor, we ended up cancelling anyway and were stuck with big cancellation fees for a service that never worked in the first place. Such an awful, dishonest company—stay away!

4 years ago

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Annie B Chandler, AZ

I have been with them since the beginning. Can't imagine going with any other carrier. So reliable and really, no dropped calls.

4 years ago

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Bonnita Haynes Kingwood, TX

I have been a long time customer. I usually have very good quality phone calls. I have usually had a great customer server experience.

4 years ago

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Gabby A Norristown, PA

I find as I travel throughout the US, the coverage is generally better with Verizon. The pricing is fair, the customer service is good.

4 years ago

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Liza Sotchenko Parkville, MD

HORRIBLE service. Last month we couldn't even call or text. Went to the Verizon store and they simply stated ''Yeah we've been having issues but we have no idea when it's coming back up'' ... Had to go almost a week with no internet, texting or calling which made it hard with keeping in touch with work and family. Now service is back up but thanks to 5G we still hardly ever get service. Switching to another provider soon.

4 years ago

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Pazzo Miami Fort Lauderdale, FL

Their customer service has improved a lot. I have had different cell phone companies in the past, Verizon has the best signal and service overall.

4 years ago

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Patricia Leto Levittown, NY

I had the Triple Play bundle, and when my son moved out I contacted Verizon to drop some channels he watched so I could lower my monthly charge. I spoke to two online reps, who removed my home phone and other features without telling me that the bundle offer didn't exist any more. I ended up paying the same amount as before but with less services, after being a loyal customer for years. Total ripoff company.

4 years ago

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Patrick L Sugrue Ooltewah, TN

been a long time user of verizon wireless good service good reception hardly ever a no signal situation anywhere in America Great job

4 years ago

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Caitlin Lansdowne, PA

Verizon has wonderful service with overall good cell service and great cable tv channels. I keep Verizon because I am happy with the service but it is a little expensive.

4 years ago

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Ivan Vallejo Phoenix, AZ

Very expensive, and you would think at such a high cost the service would be perfect. Not where I'm at. In my house, there are times I do not get service without using house wifi.

4 years ago

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JoAnn Carroll Oklahoma City, OK

I’ve been with Verizon for a while & they are helpful in answering & solving my phone issues because I’m not tech knowledgey savvy.

4 years ago

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Gabby Everett, MA

Very little help. Most of the time you’re on your own. Their barged are too much and takes forever to get issues resolved. Still operating like the days of old. Slow to respond.

4 years ago

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Even Sax Alameda, CA

Terrible Terrible Terrible. They say that they are the "most advanced coverage", but the truth is that the service is not great (at least not here) I end up using internet calling because mobil service calls are typically not great. 5g still not in most places. The most troubling thing is the pricing though. They give you one price for the cost of service but then add on a ton of taxes and "service charges" so you can count on your bill being 20%-40% over what you actually expected.

4 years ago

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Christian Maxwell Ogden, UT

I think verizon has solid service and great coverage. However you really got to pay up for it as well as it is significantly more than most other providers.

4 years ago

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Julie Baier

Verizon works in areas that I needed to make sure coverage would be reliable. AT&T doesn’t work at my sons school campus.

4 years ago

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Katie W-V Phoenix, AZ

They used to be a poor value but they have really improved their rate plans over the last year. Their customer service still could use some work though.

4 years ago

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Gary Kapanowski Macomb, MI

Customer service during the pandemic was terrible. There was no local help and reaching Verizon on the phone was impossible. Cost are very high for poor customer service. Switched to T-Mobile. The costs are much less. The service is same and the support is available by phone and local stores are open.

4 years ago

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kimberli eicher Bend, OR

Total rip off. I was with Verizon for several years, yet every single time I upgraded my phone, I would be Promised in the store that it was a "free upgrade" and "no additional fees would show up on future bills"- yet without fail, my bills increased between $80-$120 a month! When I tried to address these changes and all the promises given to me in store, there was never anything they could do. Whomever I spoke to just seemed "baffled" and not once was my bill fixed. Horrible, dishonest company.

4 years ago

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Pete Brown Mesa, AZ

The customer service, coverage and ease-of-use I’ve always been a step above with Verizon, and I’ve used most of them over the years years

4 years ago

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Shaye Mora Davenport, IA

I will never go to any other company than verizon. Their speed isn't comparable to other services. They are easily the #1 company right now.

4 years ago

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Janice Hill ,

They are good but doesn’t always do what they said that they were going to do and that’s not right., but they are really great service.

4 years ago

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Gina Marie Commack, NY

Absolutely terrible. Hands-down by far the worst customer service I’ve ever experienced. I sit on the phone for hours, get absolutely nowhere, have no knowledge there after because even after a two hour telephone conversation… I still literally have zero answers. For example I am fighting with them currently over a bill from the past, as I said I just switched over to T-Mobile which the customer service is better but lacks the Wi-Fi capability that Verizon has

4 years ago

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Aarin Walker Greenwood, IN

So far we have received good customer service. Helps to have a friend work there. Products are reasonably priced and cell service is one of the better ones in our area.

4 years ago

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Dina Myers Atlanta, GA

I love you guys. thanks for coming out last week to fix my fios. Customer service was a bit hard to get in touch with but all is well

4 years ago

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Abby Bostick Groton, MA

The only service provider that comes in in my area. I have to use them. But their service is fine. They do seem to slow service down when they want you to upgrade to the newest and most expensive packages.

4 years ago

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Mark Leonard Oakley, CA

always have services no matter where we travel .the cost is competitive with other vendors but there coverage area is superior.

4 years ago

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Bart Naylor Meridian, ID

The best knowledgeable customer service. I have been able to get all of my questions answered and they are very professional.

4 years ago

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Bradley Extream Chicago, IL

The customer service was the worst I've had anywhere never could get anything resolved bills were always higher than what I was told they were going to be always dropped calls service wasn't the greatest wouldn't recommend them to anyone

4 years ago

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Joelann Sunde Morris, IL

I love verizon. I am on a family plan and havent had any real issues except sometimes the reception gets a little fuzzy. All in all I have had a positive experience.

4 years ago

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Tracy Yeager Metairie, LA

Never have any connection problems, service is great! Never any issues with my bill either, would definitely recommend Verizon

4 years ago

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Wendy james Ashland, VA

I like that I can get on the Verizon site and pay my bills easy. I hate that my reception is not consistent I’m always losing calls or freezing up when on FaceTime.

4 years ago

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Mel Cedar City, UT

I've had Verizon cell phone for over 10 years and I have to say they have the best coverage and competitive prices around

4 years ago

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Jennifer Hodges ,

I don't have any complaints about Verizon. Their service is reliable and customer service is always very helpful. And I love the VerizonUp rewards!

4 years ago

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Dee Miami, FL

Verizon offered a $250 Visa card for signing up, which although requested, I never received. Went into local store several times to get help but ended up canceling my account. I hate bait and switch.

4 years ago

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Gema Gurrola Orem, UT

Every time I go to their stores I seem to be there for hours. Every time I have taken my phone to them for service they do not have the replacement accessories that I pay for them to replace them..

4 years ago

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Cleaveland Smith Columbia, MD

The customer service over the phone vs visit to a store is night and day. I have had the opportunity to visit the store close to me and spend hours at least 2 on every occasion to get my concerns addressed.

4 years ago

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JasonG Crossett, AR

Very good company. Strong cell signal and great service at my local store. They go the extra mile to make sure a problem is resolved.

4 years ago

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Michael Stewart Atlanta, GA

Reliability of cell service and telephones is awesome! The cost is fantastic considering the many different option available

4 years ago

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Jennifer Premo Columbia, SC

I’ve had Verizon for over 10 years. Very good service and free upgrades. Never had trouble with bills. Or phone quality.

4 years ago

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Katie Stasik Myakka City, FL

They've improved their online store; pricing & rewards over the 7 years I've used them for cell service- works well in my area as well as when I travel across the states

4 years ago

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Madison Buonpastore Levittown, NY

The service works wherever I go, even when there is no wifi. The unlimited data is really helpful when the wifi is down too!

5 years ago

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Brenda Bigler Rocky Mount, NC

Great price and connection. customer service is excellent and if they can't answer your question they research and find an answer for you.

5 years ago

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Kent Harris Smyrna, TN

I got Verizon. Cheap. I pay $25 a month. I have been with them for years. I guess why I stay with them and the quality of service is good.

5 years ago