Verizon Wireless is the largest service provider of wireless telecommunications in the United States with over 150 million subscribers nationwide. In business since 2000, the company was originally a merger of Bell Atlantic and GTE, and over the last several years it has picked up several smaller regional carriers to build the largest wireless network in the United States.

Verizon has a wide variety of products and services to offer customers, including wireless phone service, basic phones, smartphones, tablets, wireless Internet, cloud storage for photos, videos, and other media. Verizon is one of the few companies that allows customers to integrate their Internet devices and cloud media. 

Regarding Verizon's quality as a cell phone provider, there are several pros and cons worthy of consideration in addition to the 700+ Verizon reviews below. 

The Good

  • Devices Available
  • Plans Offered
  • Top Features
  • Smart Family
  • Deals

Devices Available 

Verizon has the best selection of phones, including all of the latest Android and Apple devices, including ASUS, Google, LG, Motorola, Palm, Apple, and Samsung brands. Notable recent models include:

  • Apple iPhone Xs
  • Apple iPhone Xs Max
  • Apple iPhone Xr
  • Samsung Galaxy S10
  • Samsung Galaxy S10 plus
  • Samsung Galaxy S10e
  • Samsung Galaxy Note9
  • Google Pixel 4

Customers also have the option of device trade-ins or bringing their current phone. In fact, when you switch to Verizon with your current phone, you get a $250 PrePaid Mastercard in addition to a free SIM card when you order one online and pick it up in the store. 

In addition, the Verizon store has basic phones (Kyocera, LG, and Sonim brands), certified pre-owned phones, pre-paid phones, and phone accessories like the Apple watch, other wearable tech, HD security cameras, voice-activated wireless speakers, and charging pads. 

Plans Offered 

Verizon offers a broad variety of plans in order to suit a range of customer needs. Plans include: 

  • Unlimited ($35-$60 per line per month with autopay) 
  • Shared data plans ($35-$70 per month total for an individual or family) 
  • Prepaid plans ($30+ per month) 
  • International plans (options for travel, prepaid international services, or talk and text from the U.S.) 
  • Connected device plans (for tablets, hotspots, and connected devices) 
  • Single device plans (for basic phones requiring only talk and text, or a tablet or hotspot requiring minimal data) 
  • Business plans for 5+ lines

Top Features

Verizon's premium plan, the AboveUnlimited plan, you pay $60/line per month plus taxes and fees, but you get several unique perks. Here's what you get:

  • 75 GB data at 4G LTE speeds 
  • Unlimited talk and text
  • HD-quality streaming (720p upload speeds)
  • Unlimited mobile hotspot (20 GB at 4G LTE) 
  • Verizon Up Rewards 
  • Talk, text, and data to Mexico and Canada
  • 5 TravelPasses per month to use in 185+ countries
  • 500 GB Verizon Cloud
  • Apple Music account 

The GoUnlimited and BeyondUnlimited include some of the above features, (including some mobile hotspot data, limited-time Apple Music account, unlimited data, unlimited calls, and unlimited texting) but not all. 

Smart Family 

Verizon has an in-carrier parental control system that works with the Smart Family app, which costs $9.99/month after a 30-day trial. The app has content filters for apps and websites, location tracking, the ability to pause the internet, and contact blocking capabilities. If you don't want the location tracking feature, you only pay $4.99/month. 

Deals

The carrier is continually providing promotional discounts for new phones and new customers but also consistently offers exclusive deals to military and veteran-status personnel, first responders (firefighters, police, EMS workers, retirees, and volunteers), and employees. 

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The Bad

  • Customer Complaints
  • Pricing 

Customer Complaints

Customer reviews give insight into some of the challenges customers can face despite the strengths of the provider. Some customers report that they did not like the original phone that they received and had to wait for an extended period of time to get a Verizon credit so that they could move over to a new device. 

There are also customers who have experienced long wait times or failure to get their questions answered by tech support. In this case, the popularity of the carrier can be a detriment to the customer service experience. 

Pricing 

Verizon's reputation as the carrier with the best network coverage comes at a price. Prices for Verizon's unlimited plans start at $35/line per month and cost up to $60/line per month. Other carriers are generally more affordable. However, you usually get what you pay for. 

Per Verizon's terms and conditions, if you cancel a line of service after 14 days of signing a contract, you must pay an early termination fee. 

The Bottom Line

Verizon offers one of the most complete cell phone service packages available on the market, excellent network coverage, and it has strong overall customer reviews despite the occasional negative feedback. 

Customers who decide to go with Verizon as their cell phone provider can expect the following:

  • Extensive phone selection: Verizon has all phones in high demand and offers financing 
  • Unlimited talk and text: this is standard with all packages
  • Unique perks: an Apple music account is included with the unlimited plans 
  • Easy to expand service: add lines or set up a business account with ease
  • Billing features: customers can text in to inquire about their account usage status for that billing cycle
  • Parental controls: the Smart Family app gives parents phone monitoring tools 
bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

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User Reviews

Star Rating

4.0
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1,775 Reviews

Review Breakdown

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Kris Kehe

January 22nd, 2021 Houston, TX DETAILS arrow_drop_down
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Verizon is a great wireless company that provides great cell service. Anytime we had questions on our service it was either answered on our bill or on their website. If we had any other issues the local store was able to answer our questions.

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Nikki Finch

January 22nd, 2021 Pittsburgh, PA DETAILS arrow_drop_down
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Myself and my partner travel a lot. I have always had great coverage everywhere I have been.

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Jennifer Hodges

January 21st, 2021 , DETAILS arrow_drop_down
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I don't have any complaints about Verizon. Their service is reliable and customer service is always very helpful. And I love the VerizonUp rewards!

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Mim Lauj

January 21st, 2021 Hudson, WI DETAILS arrow_drop_down
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I have been with Verizon for 10+ years. Service coverage has always been the main reason I've stayed with them. I'm in the Midwest where cell coverage gets dicey when we are out camping or hunting/fishing. Where other carriers lose connectivity Verizon coverage has prevailed. The only reason it's a 4 star review is that they are expensive and I prefer in person sales help but there's a disconnect with what the sales person says and what actually happens to my account online afterwards. I've never had a billing issue.

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Steve Ashby

January 21st, 2021 Portland, OR DETAILS arrow_drop_down
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I didn't really like Verizon while we had their service and was happy to be able to move to another one when we got a better deal.

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ashley

January 20th, 2021 Coram, NY DETAILS arrow_drop_down
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Service is the best where I live, one down side is the pricing, unlimited data plan is kinda pricey.

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Stephanie

January 19th, 2021 ,

I was with Verizon for many years they have excellent customer service and friendly reps.

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Larry Moon

January 19th, 2021 Washington, DC DETAILS arrow_drop_down
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Very helpful and available. Customer service was marvelous, I would recommend their services to friends and family

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DMSRobinM

January 19th, 2021 Minneapolis, MN DETAILS arrow_drop_down
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Love Verizon! I've been with them for years. Just wish that I could get a FREE phone upgrade to iPhone 12 mini for renewing my contract! :) Verizon recently upgraded my service, and that upgrade REDUCE my monthly cost by 25%!!!! Yay, Verizon!

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Michael Byrd

January 19th, 2021 Everett, WA DETAILS arrow_drop_down
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Awesome cellphone company. Great professional courteous service. The price is of my service is very pleasing.

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Tonia Ziter

January 18th, 2021 Midvale, UT DETAILS arrow_drop_down
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Super impressed with this company. I have been with them for 20 years and there is a reason I am still with them: Great coverage, decent customer service, awesome benefits that come with unlimited plans, and a monthly reward program for ontime payments.

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Frustrated customer

January 16th, 2021 Weatherford, TX DETAILS arrow_drop_down
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Overall a good experience. It has been a little more difficult with COVID making it impossible for me to go talk to the folks in person when I have a question. I am NOT a techie, by any means, so I prefer someone to Show me how to work some of the features, rather than read about it. However, You Tube has stepped in and helped... LOL

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Dee

January 15th, 2021 Miami, FL DETAILS arrow_drop_down
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Verizon offered a $250 Visa card for signing up, which although requested, I never received. Went into local store several times to get help but ended up canceling my account. I hate bait and switch.

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Phoenicia Cloud

January 15th, 2021 Rosamond, CA DETAILS arrow_drop_down
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Great company. I had them for years with no problems at all. They are a bit expensive compared to some but the service you get is well with it.

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Lora Thomas

January 14th, 2021 Denton, TX DETAILS arrow_drop_down
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I’ve had no problems with Verizon cell service. When traveling I have no problem with connectivity but others with me complain of problems with their service providers which are not Verizon. I also like the Verizon app. It’s easy to navigate and pay my bill.

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Gema Gurrola

January 14th, 2021 Orem, UT DETAILS arrow_drop_down
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Every time I go to their stores I seem to be there for hours. Every time I have taken my phone to them for service they do not have the replacement accessories that I pay for them to replace them..

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Cleaveland Smith

January 12th, 2021 Columbia, MD DETAILS arrow_drop_down
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The customer service over the phone vs visit to a store is night and day. I have had the opportunity to visit the store close to me and spend hours at least 2 on every occasion to get my concerns addressed.

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M Ramos

January 7th, 2021 Rancho Cucamonga, CA DETAILS arrow_drop_down
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I have been with Verizon for a very long time and their quality of their products is amazing. You get what you pay for!

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Samuel Hurley

January 7th, 2021 Tulsa, OK DETAILS arrow_drop_down
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There helpful but the time it takes to talk to someone in there call centers are horrid

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Rhonda Turner

January 6th, 2021 Houston, TX DETAILS arrow_drop_down
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Love their service! Very dependable, clear and reliable. Little to no dropped calls in the states.

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Tim Slack

January 5th, 2021 Plymouth, MI DETAILS arrow_drop_down
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Signal in my suburban home has deteriorated over the past years. Had to get a box for phone service to work acceptably

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Shayla Santana

January 4th, 2021 , DETAILS arrow_drop_down
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I have has an amazing experience with both services and customer service with VZW

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T.A. Hines

January 3rd, 2021 Little Rock, AR DETAILS arrow_drop_down
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There nationwide, that’s pretty much the only thing I like about them. There no very helpful to you nor do they seem very knowledgeable when you in serious need of there help with a problem.

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Mohsen Kamarei

January 1st, 2021 Roselle, IL DETAILS arrow_drop_down
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Great customer service and value. Great products. I have been with Verizon for over 20 years.

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harold laramie jr

December 31st, 2020 Walbridge, OH DETAILS arrow_drop_down
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my customer reps have helped me out alot in getting into new business account and saving me monthly money

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JasonG

December 31st, 2020 Crossett, AR DETAILS arrow_drop_down
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Very good company. Strong cell signal and great service at my local store. They go the extra mile to make sure a problem is resolved.

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Nancy

December 30th, 2020 South Jordan, UT DETAILS arrow_drop_down
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Overpriced for the service you receive. I was paying over $80 for one line of 3 gb/ month.

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jedimvma

December 28th, 2020 Tysons Corner, VA DETAILS arrow_drop_down
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I was a verizon user for at least 5 years, with my aunt. i love the service. i had the best service and i often miss it, as i'm currently with a different provider because they have lower prices and i can no longer afford verizon. my only complaint with verizon was unexpected charges. i dreaded upgrading my phone because there was always extra charges, other than the ones i was aware would come up with phone upgrades.

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Tracey

December 28th, 2020 Columbia, MD DETAILS arrow_drop_down
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I decided to switch to them and took my phone home the same day I did not have any service so I canceled back at the store the same day. I did not get my full refund back and they tried to send me to collections saying I owed the $9 still. I will never work them again.

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Michael Stewart

December 27th, 2020 Atlanta, GA DETAILS arrow_drop_down
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Reliability of cell service and telephones is awesome! The cost is fantastic considering the many different option available

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Martin Angel

December 26th, 2020 , DETAILS arrow_drop_down
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I have been dealing with the company for about 3 months, and I am ready to leave them. They did not take care of the customer. They focus on sales only. And their business is shady. They don't disclose any of the fine print in order to screw you over. Stay clear from them.

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Teresa Lugo

December 26th, 2020 , DETAILS arrow_drop_down
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Great service and customer service. Not a fan of how they subcontract for their FIOS installation though. Offer great products.

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Skip Straus

December 23rd, 2020 Livingston, TX DETAILS arrow_drop_down
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Verizon works better than all the others in our area - especially out by the lake. Not impressed with the non-company owned Verizon centers.

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Theda Arganbright

December 22nd, 2020 Tracy, CA DETAILS arrow_drop_down
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Best coverage. Can get coverage when others cannot. Price is high but it is quality that counts

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Rodney Shaffer

December 22nd, 2020 Florence, KY DETAILS arrow_drop_down
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I've been a long time Verizon customer - over 15 years. The service is great. I rarely have dropped call regardless of my location. I'm always amazed when friends or family have to walk outside to get calls - in our home or their own. I never have to worry about that. My only issue is the ever increasing prices and plans. As a couple that doesn't use a lot of data, it doesn't seem worth the additional expense. However, I understand we're paying for the quality & great coverage.

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Marcus Jones

December 22nd, 2020 Rio Rancho, NM DETAILS arrow_drop_down
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I know that this company is the best of them all. They have the widest coverage of any of the others. I haven't had any issues at all with dropped calls. They are prompt when it comes to resolving any billing issues.

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Jennifer Premo

December 22nd, 2020 Columbia, SC DETAILS arrow_drop_down
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I’ve had Verizon for over 10 years. Very good service and free upgrades. Never had trouble with bills. Or phone quality.

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George Lowe

December 21st, 2020 Plano, TX DETAILS arrow_drop_down
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I love the customer service, affordability, and product offerings. Suburban service coverage is patchy at best, which is concerning. I live outside of Dallas and there are very heavily populated areas in visual view of cell towers( less than .5 miles) and zero cellular data. I have been a customer since the Cellular One days in Central and Southeast Michigan.

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Diane W

December 21st, 2020 New York, NY DETAILS arrow_drop_down
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I have Verizon for work and overall it works OK. Not the fastest loading on the WiFi end, but ok. I had a super easy time setting it up and was pleased with the customer service. They originally quoted me a price and then when I got the first bill it was more than the quote. When I reached out to them, they quickly credited me.

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Jackiemcq

December 20th, 2020 Bristol, CT DETAILS arrow_drop_down
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Verizon used to be the best provider around my place of business. Their coverage is still arguably the best. However, they are the most expensive carrier. If coverage is not paramount, you might do better with some other company.

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Cristina

December 18th, 2020 , DETAILS arrow_drop_down
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Quite pricey but very much worth your money. Verizon gets signal in weird parts of kentucky no other phone company does.

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Rhonda Earhart

December 17th, 2020 , VA DETAILS arrow_drop_down
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I have been a Verizon customer for over 20 years. They have consistently reliable service no matter where you are. Whenever I have needed to change my plan, their customer service department always looks for ways to save me money which is greatly appreciated.

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PiperLT

December 15th, 2020 Palm Coast, FL DETAILS arrow_drop_down
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I used this company for over 4 or 5 years before leaving the plan. I recommend Verizon for their products and pricing.

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Katie Stasik

December 12th, 2020 Myakka City, FL DETAILS arrow_drop_down
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They've improved their online store; pricing & rewards over the 7 years I've used them for cell service- works well in my area as well as when I travel across the states

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Jason Zeller

December 12th, 2020 Glendale, AZ DETAILS arrow_drop_down
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I’ve been a Verizon customer since 2000. Great customer service and great reception

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Candy Curry

December 11th, 2020 Barnhart, MO DETAILS arrow_drop_down
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I have been a Verizon customer since the late 80's, starting with a "bag phone" and Ameritech, bought out by Verizon. I have NEVER thought about switching to any other company all these years.

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Sarah

December 11th, 2020 Pinckney, MI DETAILS arrow_drop_down
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I’ve been with Verizon for nearly twenty years. The service has been great! The price is just right. There’s been a few times for the last twenty years I’ve been upset with the raising of prices. However I’ve been consistently paying the same without them raising it for years.

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Mari

December 10th, 2020 Clarkston, GA

Verizon’s services are great! I loved the customer service and the strong network connection. I am giving Verizon a four star rating because of its prices. I hope in the future prices will be a bit more flexible. But regardless this company will not let you down when it comes to their network services.

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Jasmin

December 10th, 2020 Wilmington, DE

My friends and I all have Verizon. I have been with Verizon for over 15 years. I travel a lot and this is the service I trust that allows me to always have a signal and service. I am a lifetime customer.

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Sherri Holaday

December 10th, 2020 , DETAILS arrow_drop_down
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I have never had an issue with the service. Their customer service has always been helpful.