Verizon Wireless is the largest service provider of wireless telecommunications in the United States with over 150 million subscribers nationwide. In business since 2000, the company was originally a merger of Bell Atlantic and GTE, and over the last several years it has picked up several smaller regional carriers to build the largest wireless network in the United States.
Verizon has a wide variety of products and services to offer customers, including wireless phone service, basic phones, smartphones, tablets, wireless Internet, cloud storage for photos, videos, and other media. Verizon is one of the few companies that allows customers to integrate their Internet devices and cloud media.
Regarding Verizon's quality as a cell phone provider, there are several pros and cons worthy of consideration in addition to the 700+ Verizon reviews below.
Verizon has the best selection of phones, including all of the latest Android and Apple devices, including ASUS, Google, LG, Motorola, Palm, Apple, and Samsung brands. Notable recent models include:
Customers also have the option of device trade-ins or bringing their current phone. In fact, when you switch to Verizon with your current phone, you get a $250 PrePaid Mastercard in addition to a free SIM card when you order one online and pick it up in the store.
In addition, the Verizon store has basic phones (Kyocera, LG, and Sonim brands), certified pre-owned phones, pre-paid phones, and phone accessories like the Apple watch, other wearable tech, HD security cameras, voice-activated wireless speakers, and charging pads.
Verizon offers a broad variety of plans in order to suit a range of customer needs. Plans include:
Verizon's premium plan, the AboveUnlimited plan, you pay $60/line per month plus taxes and fees, but you get several unique perks. Here's what you get:
The GoUnlimited and BeyondUnlimited include some of the above features, (including some mobile hotspot data, limited-time Apple Music account, unlimited data, unlimited calls, and unlimited texting) but not all.
Verizon has an in-carrier parental control system that works with the Smart Family app, which costs $9.99/month after a 30-day trial. The app has content filters for apps and websites, location tracking, the ability to pause the internet, and contact blocking capabilities. If you don't want the location tracking feature, you only pay $4.99/month.
The carrier is continually providing promotional discounts for new phones and new customers but also consistently offers exclusive deals to military and veteran-status personnel, first responders (firefighters, police, EMS workers, retirees, and volunteers), and employees.
Customer reviews give insight into some of the challenges customers can face despite the strengths of the provider. Some customers report that they did not like the original phone that they received and had to wait for an extended period of time to get a Verizon credit so that they could move over to a new device.
There are also customers who have experienced long wait times or failure to get their questions answered by tech support. In this case, the popularity of the carrier can be a detriment to the customer service experience.
Verizon's reputation as the carrier with the best network coverage comes at a price. Prices for Verizon's unlimited plans start at $35/line per month and cost up to $60/line per month. Other carriers are generally more affordable. However, you usually get what you pay for.
Per Verizon's terms and conditions, if you cancel a line of service after 14 days of signing a contract, you must pay an early termination fee.
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Verizon is a great wireless company that provides great cell service. Anytime we had questions on our service it was either answered on our bill or on their website. If we had any other issues the local store was able to answer our questions.
Myself and my partner travel a lot. I have always had great coverage everywhere I have been.
I don't have any complaints about Verizon. Their service is reliable and customer service is always very helpful. And I love the VerizonUp rewards!
I have been with Verizon for 10+ years. Service coverage has always been the main reason I've stayed with them. I'm in the Midwest where cell coverage gets dicey when we are out camping or hunting/fishing. Where other carriers lose connectivity Verizon coverage has prevailed. The only reason it's a 4 star review is that they are expensive and I prefer in person sales help but there's a disconnect with what the sales person says and what actually happens to my account online afterwards. I've never had a billing issue.
I didn't really like Verizon while we had their service and was happy to be able to move to another one when we got a better deal.
Service is the best where I live, one down side is the pricing, unlimited data plan is kinda pricey.
I was with Verizon for many years they have excellent customer service and friendly reps.
Very helpful and available. Customer service was marvelous, I would recommend their services to friends and family
Love Verizon! I've been with them for years. Just wish that I could get a FREE phone upgrade to iPhone 12 mini for renewing my contract! :) Verizon recently upgraded my service, and that upgrade REDUCE my monthly cost by 25%!!!! Yay, Verizon!
Awesome cellphone company. Great professional courteous service. The price is of my service is very pleasing.
Super impressed with this company. I have been with them for 20 years and there is a reason I am still with them: Great coverage, decent customer service, awesome benefits that come with unlimited plans, and a monthly reward program for ontime payments.
Overall a good experience. It has been a little more difficult with COVID making it impossible for me to go talk to the folks in person when I have a question. I am NOT a techie, by any means, so I prefer someone to Show me how to work some of the features, rather than read about it. However, You Tube has stepped in and helped... LOL
Verizon offered a $250 Visa card for signing up, which although requested, I never received. Went into local store several times to get help but ended up canceling my account. I hate bait and switch.
Great company. I had them for years with no problems at all. They are a bit expensive compared to some but the service you get is well with it.
I’ve had no problems with Verizon cell service. When traveling I have no problem with connectivity but others with me complain of problems with their service providers which are not Verizon. I also like the Verizon app. It’s easy to navigate and pay my bill.
Every time I go to their stores I seem to be there for hours. Every time I have taken my phone to them for service they do not have the replacement accessories that I pay for them to replace them..
The customer service over the phone vs visit to a store is night and day. I have had the opportunity to visit the store close to me and spend hours at least 2 on every occasion to get my concerns addressed.
I have been with Verizon for a very long time and their quality of their products is amazing. You get what you pay for!
There helpful but the time it takes to talk to someone in there call centers are horrid
Love their service! Very dependable, clear and reliable. Little to no dropped calls in the states.
Signal in my suburban home has deteriorated over the past years. Had to get a box for phone service to work acceptably
I have has an amazing experience with both services and customer service with VZW
There nationwide, that’s pretty much the only thing I like about them. There no very helpful to you nor do they seem very knowledgeable when you in serious need of there help with a problem.
Great customer service and value. Great products. I have been with Verizon for over 20 years.
harold laramie jr
my customer reps have helped me out alot in getting into new business account and saving me monthly money
Very good company. Strong cell signal and great service at my local store. They go the extra mile to make sure a problem is resolved.
Overpriced for the service you receive. I was paying over $80 for one line of 3 gb/ month.
I was a verizon user for at least 5 years, with my aunt. i love the service. i had the best service and i often miss it, as i'm currently with a different provider because they have lower prices and i can no longer afford verizon. my only complaint with verizon was unexpected charges. i dreaded upgrading my phone because there was always extra charges, other than the ones i was aware would come up with phone upgrades.
I decided to switch to them and took my phone home the same day I did not have any service so I canceled back at the store the same day. I did not get my full refund back and they tried to send me to collections saying I owed the $9 still. I will never work them again.
Reliability of cell service and telephones is awesome! The cost is fantastic considering the many different option available
I have been dealing with the company for about 3 months, and I am ready to leave them. They did not take care of the customer. They focus on sales only. And their business is shady. They don't disclose any of the fine print in order to screw you over. Stay clear from them.
Great service and customer service. Not a fan of how they subcontract for their FIOS installation though. Offer great products.
Verizon works better than all the others in our area - especially out by the lake. Not impressed with the non-company owned Verizon centers.
Best coverage. Can get coverage when others cannot. Price is high but it is quality that counts
I've been a long time Verizon customer - over 15 years. The service is great. I rarely have dropped call regardless of my location. I'm always amazed when friends or family have to walk outside to get calls - in our home or their own. I never have to worry about that. My only issue is the ever increasing prices and plans. As a couple that doesn't use a lot of data, it doesn't seem worth the additional expense. However, I understand we're paying for the quality & great coverage.
I know that this company is the best of them all. They have the widest coverage of any of the others. I haven't had any issues at all with dropped calls. They are prompt when it comes to resolving any billing issues.
I’ve had Verizon for over 10 years. Very good service and free upgrades. Never had trouble with bills. Or phone quality.
I love the customer service, affordability, and product offerings. Suburban service coverage is patchy at best, which is concerning. I live outside of Dallas and there are very heavily populated areas in visual view of cell towers( less than .5 miles) and zero cellular data. I have been a customer since the Cellular One days in Central and Southeast Michigan.
I have Verizon for work and overall it works OK. Not the fastest loading on the WiFi end, but ok. I had a super easy time setting it up and was pleased with the customer service. They originally quoted me a price and then when I got the first bill it was more than the quote. When I reached out to them, they quickly credited me.
Verizon used to be the best provider around my place of business. Their coverage is still arguably the best. However, they are the most expensive carrier. If coverage is not paramount, you might do better with some other company.
Quite pricey but very much worth your money. Verizon gets signal in weird parts of kentucky no other phone company does.
I have been a Verizon customer for over 20 years. They have consistently reliable service no matter where you are. Whenever I have needed to change my plan, their customer service department always looks for ways to save me money which is greatly appreciated.
I used this company for over 4 or 5 years before leaving the plan. I recommend Verizon for their products and pricing.
They've improved their online store; pricing & rewards over the 7 years I've used them for cell service- works well in my area as well as when I travel across the states
I’ve been a Verizon customer since 2000. Great customer service and great reception
I have been a Verizon customer since the late 80's, starting with a "bag phone" and Ameritech, bought out by Verizon. I have NEVER thought about switching to any other company all these years.
I’ve been with Verizon for nearly twenty years. The service has been great! The price is just right. There’s been a few times for the last twenty years I’ve been upset with the raising of prices. However I’ve been consistently paying the same without them raising it for years.
Verizon’s services are great! I loved the customer service and the strong network connection. I am giving Verizon a four star rating because of its prices. I hope in the future prices will be a bit more flexible. But regardless this company will not let you down when it comes to their network services.
My friends and I all have Verizon. I have been with Verizon for over 15 years. I travel a lot and this is the service I trust that allows me to always have a signal and service. I am a lifetime customer.
I have never had an issue with the service. Their customer service has always been helpful.