Verizon Wireless is the largest service provider of wireless telecommunications in the United States with over 150 million subscribers nationwide. In business since 2000, the company was originally a merger of Bell Atlantic and GTE, and over the last several years it has picked up several smaller regional carriers to build the largest wireless network in the United States.

Verizon has a wide variety of products and services to offer customers, including wireless phone service, basic phones, smartphones, tablets, wireless Internet, cloud storage for photos, videos, and other media. Verizon is one of the few companies that allows customers to integrate their Internet devices and cloud media. 

Regarding Verizon's quality as a cell phone provider, there are several pros and cons worthy of consideration in addition to the 700+ Verizon reviews below. 

The Good

  • Devices Available
  • Plans Offered
  • Top Features
  • Smart Family
  • Deals

Devices Available 

Verizon has the best selection of phones, including all of the latest Android and Apple devices, including ASUS, Google, LG, Motorola, Palm, Apple, and Samsung brands. Notable recent models include:

  • Apple iPhone Xs
  • Apple iPhone Xs Max
  • Apple iPhone Xr
  • Samsung Galaxy S10
  • Samsung Galaxy S10 plus
  • Samsung Galaxy S10e
  • Samsung Galaxy Note9
  • Google Pixel 4

Customers also have the option of device trade-ins or bringing their current phone. In fact, when you switch to Verizon with your current phone, you get a $250 PrePaid Mastercard in addition to a free SIM card when you order one online and pick it up in the store. 

In addition, the Verizon store has basic phones (Kyocera, LG, and Sonim brands), certified pre-owned phones, pre-paid phones, and phone accessories like the Apple watch, other wearable tech, HD security cameras, voice-activated wireless speakers, and charging pads. 

Plans Offered 

Verizon offers a broad variety of plans in order to suit a range of customer needs. Plans include: 

  • Unlimited ($35-$60 per line per month with autopay) 
  • Shared data plans ($35-$70 per month total for an individual or family) 
  • Prepaid plans ($30+ per month) 
  • International plans (options for travel, prepaid international services, or talk and text from the U.S.) 
  • Connected device plans (for tablets, hotspots, and connected devices) 
  • Single device plans (for basic phones requiring only talk and text, or a tablet or hotspot requiring minimal data) 
  • Business plans for 5+ lines

Top Features

Verizon's premium plan, the AboveUnlimited plan, you pay $60/line per month plus taxes and fees, but you get several unique perks. Here's what you get:

  • 75 GB data at 4G LTE speeds 
  • Unlimited talk and text
  • HD-quality streaming (720p upload speeds)
  • Unlimited mobile hotspot (20 GB at 4G LTE) 
  • Verizon Up Rewards 
  • Talk, text, and data to Mexico and Canada
  • 5 TravelPasses per month to use in 185+ countries
  • 500 GB Verizon Cloud
  • Apple Music account 

The GoUnlimited and BeyondUnlimited include some of the above features, (including some mobile hotspot data, limited-time Apple Music account, unlimited data, unlimited calls, and unlimited texting) but not all. 

Smart Family 

Verizon has an in-carrier parental control system that works with the Smart Family app, which costs $9.99/month after a 30-day trial. The app has content filters for apps and websites, location tracking, the ability to pause the internet, and contact blocking capabilities. If you don't want the location tracking feature, you only pay $4.99/month. 

Deals

The carrier is continually providing promotional discounts for new phones and new customers but also consistently offers exclusive deals to military and veteran-status personnel, first responders (firefighters, police, EMS workers, retirees, and volunteers), and employees. 

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The Bad

  • Customer Complaints
  • Pricing 

Customer Complaints

Customer reviews give insight into some of the challenges customers can face despite the strengths of the provider. Some customers report that they did not like the original phone that they received and had to wait for an extended period of time to get a Verizon credit so that they could move over to a new device. 

There are also customers who have experienced long wait times or failure to get their questions answered by tech support. In this case, the popularity of the carrier can be a detriment to the customer service experience. 

Pricing 

Verizon's reputation as the carrier with the best network coverage comes at a price. Prices for Verizon's unlimited plans start at $35/line per month and cost up to $60/line per month. Other carriers are generally more affordable. However, you usually get what you pay for. 

Per Verizon's terms and conditions, if you cancel a line of service after 14 days of signing a contract, you must pay an early termination fee. 

The Bottom Line

Verizon offers one of the most complete cell phone service packages available on the market, excellent network coverage, and it has strong overall customer reviews despite the occasional negative feedback. 

Customers who decide to go with Verizon as their cell phone provider can expect the following:

  • Extensive phone selection: Verizon has all phones in high demand and offers financing 
  • Unlimited talk and text: this is standard with all packages
  • Unique perks: an Apple music account is included with the unlimited plans 
  • Easy to expand service: add lines or set up a business account with ease
  • Billing features: customers can text in to inquire about their account usage status for that billing cycle
  • Parental controls: the Smart Family app gives parents phone monitoring tools 

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User Reviews

Star Rating

4.0
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1,589 Reviews

Review Breakdown

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Yolanda Ramirez

August 6th, 2020 Rohnert Park, CA DETAILS arrow_drop_down
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I had them for 15 years, but they are very expensive. They don’t have much in specials and other phone companies have more

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Yvette

August 5th, 2020 Birmingham, AL DETAILS arrow_drop_down
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Was with Verizon for 6 plus years until I started experiencing drop calls and bad customer service - long hold time.

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Carolyn Tolbert

August 4th, 2020 Lynchburg, VA DETAILS arrow_drop_down
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Had it for years. Works good. Service price reasonable. Their fan used stores need personal trained better to help. Their store personnel usually good

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Sandy Bell

August 3rd, 2020 Friendsville, TN DETAILS arrow_drop_down
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We have surged several mobile companies and this is the best! We live in an area with little service and Verizon works! Thanks so much

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Judy Butterfield

August 2nd, 2020 Chattanooga, TN

Above average reception in the past. Difficulties since tornadoes passed through.

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Da Asian Rice Bowl

August 2nd, 2020 Woodbridge, VA DETAILS arrow_drop_down
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The company has great mobile and internet services, cust svc reps are polite, but needs some major improvement in some areas: Calling customer service: Loooong hold time Package changes: be careful with any changes, adding or removing a service might cause you to lose an existing deal or discounts and reps won’t tell you because they think that simply what you want. Even if I say I’m trying to get the best value, while reducing or maintaining the same monthly rate. Ability to fix their mistake in the system: awful! We returned a rented router at the shop, they didn’t ask if we were canceling (which we weren’t), but they went ahead and canceled our account. Lost internet for 2 days, they were unable to reinstate my account. They had to create a new one and applied manual discounts to match what I used to have. However, I received my bill recently and it’s majorly higher than what I used to pay. So gotta call them again, what an ordeal! Billing: simplify the way you bill, and your statements will be less complex too.

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Rosa and Carla Ruiz

August 1st, 2020 Corona, CA DETAILS arrow_drop_down
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I have been a Verizon customer for over 8 years now and i couldn’t be more satisfied and happy with their service, they are simply the best cell company out there.

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Corvette WS

July 31st, 2020 Ellijay, GA DETAILS arrow_drop_down
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Almost everywhere I go I have cell service. I have found their customer service to be excellent. I do find their prices to be slightly high.

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Kayla Dison

July 30th, 2020 Birmingham, MI DETAILS arrow_drop_down
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best phone service that i have ever had. I rarely have issues with connection and unlimited data is a huge plus

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Nicole Balvanz

July 30th, 2020 Iowa Falls, IA DETAILS arrow_drop_down
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I have not had any issues with Verizon yet. The customer service has been great. I get okay service where I am at, and it is a lot better company to deal with than any other cellular dealer.

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George Lozier

July 29th, 2020 Puyallup, WA

Verizon is the best cell phone coverage around. I've tried them all and they are the only one that has service in my area. They are real expensive though.

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NG

July 29th, 2020 , DETAILS arrow_drop_down
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I've been with Verizon since I graduated HS and it's mostly good. The main problem in the "Verizon Wireless Overload" issue when I try to call into live conferences. During COVID calls were being drop 50x more. Phone services on 4G is really poor, I really want 3G back so I can hear what others are saying

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Savi1967 Horshaw

July 29th, 2020 Lansing, IL DETAILS arrow_drop_down
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Worst phone Carrier ever. They quote you a price but when you get your 1st bill it's 3 times the amount… and they don't let you out of your contract.

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John Mueller

July 28th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Cell service could be better in Anthem, AZ. When I need to speak to someone in Customer Service, I usually am treated well and they try hard to solve my problem. Our billing rate I feel is still too high considering the numbers of customers they sign up with regularly.

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Bradley Everett

July 28th, 2020 Chicago, IL DETAILS arrow_drop_down
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Verizon is wonderful as far as coverage but the price is nearly double other carriers and not worth the extra money.

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Vantresa Scott

July 26th, 2020 Annapolis, MD DETAILS arrow_drop_down
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Verizon wireless is the best mobile service hands down. I left them 2 years ago for AT&T and that was a huge mistake. When my contract is over this year, I will return to Verizon. They have the best coverage by far! I was a customer for over 20 years

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Aashika Gadkari

July 26th, 2020 Iowa City, IA DETAILS arrow_drop_down
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Sometimes weird connection but overall pretty good. Slightly overpriced but not too bad.

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Tony Cole

July 24th, 2020 Aurora, CO DETAILS arrow_drop_down
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Verizon is like the Grandpa in the room; they've been around forever, have experience, and know what they're doing. BUT, good service and reception come at a cost...they're pricier than most providers.

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Larryluv85

July 24th, 2020 Houston, TX DETAILS arrow_drop_down
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Very understanding in these troubling times, I have been with them longer than any relationship I’ve had! That alone speaks for itself

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Mike

July 23rd, 2020 Unionville, MO

Been a customer there since 1993, never an issue or unresolved concern, great equipment, at a reasonable competitive price

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Seyan Lucero

July 23rd, 2020 Denver, CO DETAILS arrow_drop_down
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I like the online interface for Verizon and it has been helpful in adjusting my contracts and plans. Verizon is expensive and by far the largest utility cost in my budget. However, their service is reliable and in the area I live in they are only service that works.

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Nichaela Jimerson

July 23rd, 2020 Detroit, MI DETAILS arrow_drop_down
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I've been a Verizon customer for almost 10 years. I love the service. We have 4 lines and our phones work everywhere

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AlieshaDenise LW

July 23rd, 2020 Atlanta, GA

I love the service Verizon provides anywhere I go. Wish it wasn’t so expensive....

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Tia Marie

July 23rd, 2020 Kennesaw, GA DETAILS arrow_drop_down
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It is a great company for family plans. If you have more than 4 lines it can be as low as $30. A line for unlimited data with auto pay and paper free billing. 1 line as high as $100. Now if you have your phone on monthly payment and you have insurance that price is going to be an addict cost. Cell phone contracts are 24 months or 36 months.

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Tina Igo

July 23rd, 2020 Avonmore, PA DETAILS arrow_drop_down
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This is the only company that has consistent coverage in Western PA. We were talked into going with another provider a few years back. They told us they use the same towers as Verizon and therefore have the same coverage. We were stupid and switched. We were completely dissatisfied because of poor coverage, dropped calls and rude customer service. We went back to Verizon as soon as we could and will never leave. You get what you pay for.

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MARIE-NOELLE MARQUIS

July 22nd, 2020 Los Angeles, CA DETAILS arrow_drop_down
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I made the switch to Verizon back when AT&T was Cingular wireless because I was fed up with bad reception and my calls dropping. Since then I have been a faithful Verizon customer and I LOVE everything about them. Their customer service is stellar. One of the very very very few companies where I don’t cringe if I have to call them. I know they will answer promptly and will be efficient and helpful. They are excellent at crediting stuff back if you need them to and so far they seem to have continued to hire Americans for their customer service. (Nothing against India but I’m a firm supporter of hiring in the country you do business in) I live in one area where their service didn’t reach and they were helpful at brainstorming solutions. I tried to switch to T-mobile at that time but their Customer service was Such a headache it was actually easier to use Wi-Fi calling and stay with Verizon. Their international coverage is also fantastic. Highly recommend them.

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denn

July 22nd, 2020 Nashville, TN DETAILS arrow_drop_down
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i purchased a samsung 9 note with unlimited service plan at the verzon store in johnson city tn. in march 2020 my phone dissapeared in vietnam -- stolen or lost i wasnt sure --- i cancelled the number and service then in april paid off the balance of $540 on the phone -- the next month after my payoff verizon again took $165 out of my bank account --- i was in vietnam and it was impossible to contact them ---if in u s i would've gone back to the store and questioned the charge--- the next month they charged me $76-- better but still unwaranted as i was not using any verizon service --- i have now cancelled the bank account they were robbing---about 10years ago i bought a wifi hotspotdevice fromverizon again on monthly payments ---the device was a big headache-- it would work for about 10 minutes then shut down due to heat then had to wait til it cooled off to use-- i took it to the verizon store --- they had it in the back room for 1 hour came back and said --"we cant fix it" ---i stopped paying so now i have a $200 gig on my credit report from verizon--- did they know it was a bad product ???? of course they knew!!!!! so i am totally done doing any business with verizon coverage ----- yes very good -------- service criminal !!!!!!!!!!!

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Jeremy Bayer

July 22nd, 2020 Columbus, OH DETAILS arrow_drop_down
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Verizon has great service but they are a little pricey. They have the best service IV ever had but the checkbook feels it.

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BrooklynWriter

July 21st, 2020 Brooklyn, NY DETAILS arrow_drop_down
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The cell coverage is good and I appreciate that I can now call Canada for free [almost]. It's very expensive, though. I find myself getting wistful at those T-mobile commercials.

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TG105

July 19th, 2020 North Dartmouth, MA DETAILS arrow_drop_down
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Great to worth with.... Expensive however and not flexible or helpful when attempting to lower bill

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Dali

July 18th, 2020 Dallas, TX

Verizon has solid service in areas where AT&T and T-Mobile don’t, as theIr towers are concentrated in the Urban Areas. So, Verizon is definitely the phone of choice in more remote areas or areas that are not cosmopolitan. My family uses them.

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McMorgan Thomptos

July 17th, 2020 Kailua, HI DETAILS arrow_drop_down
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I tried to order a phone and the sale did not go through. It was a very difficult process getting the order officially canceled and eventually had to purchase the phone from a different source.

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Aprilboan

July 17th, 2020 Morrison, CO DETAILS arrow_drop_down
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The reason I stay with Verizon isn't there service but there customer service. Every time I talk to a rep they are very understanding and they take the time to explain things to me.

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AarGee

July 17th, 2020 North Brunswick, NJ DETAILS arrow_drop_down
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Best coverage and speed in the North East!!! Even inside tunnels and malls. No one else can compare!

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Dawn East

July 17th, 2020 Tillamook, OR

Great service range, great phones, and fantastic customer service. My only complaint are the high prices and constant price increases..

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Tanya A

July 16th, 2020 Long Beach, CA DETAILS arrow_drop_down
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Awesome service for sure!! The best in the business if you can afford it. I wish they offered better mobile hot spot units and rates, but I love the service received!

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Mark Wagner

July 16th, 2020 Scottsbluff, NE DETAILS arrow_drop_down
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I’ve their phone from Ne to east cost and south to Ga on to Tx and never had a spot where the phone was “unusable “. Good service.

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Russell Stone

July 16th, 2020 Hudson, FL DETAILS arrow_drop_down
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I travel a lot, and never loose signal in any of the United States, and when I was on a cruise last year one of the ports was in Mexico, and it was like making a local call, and no extra roaming charge.

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pepsi173

July 16th, 2020 Monroeville, PA

I have Verizon for my mobile phone service and I like there programs and what they offer. I do not pay for the service directly since I am on a family program with my niece but I do appreciate that I don't have to run to a store to load up minutes and pay in advance .

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Tracey

July 16th, 2020 Oklahoma City, OK DETAILS arrow_drop_down
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The actual service is great. The customer service is awful. Completely unhelpful. Will lie to you without solving the problem just to get you off the phone.

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Luis Bates

July 15th, 2020 Azusa, CA DETAILS arrow_drop_down
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GREAT cell phone company! Prices a little high but worth the service. They are also friendly, helpful and reasonable. They are also willing to work with you and give discounts when available.

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Ben and Cin

July 15th, 2020 Kenilworth, NJ DETAILS arrow_drop_down
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I love Verizon and their services. In the area that I live in, I do not get perfect reception and that could be because there are no nearby towers but I have an unlimited plan that gives me uninterrupted streaming, clear phone conversation and so much more.

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Yeisha

July 15th, 2020 New York, NY DETAILS arrow_drop_down
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This is a great company. The customer service is one of the best that I’ve ever encountered. The phone device is great, no complaints here. The pricing has gotten better over the last couple of years. This company is #1 of my top 2 phone service that I have and would use.

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Danielle Berkowitz

July 14th, 2020 Smithtown, NY DETAILS arrow_drop_down
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Pros: Great customer service, works well underground on trains and buses/cars and in tunnels, and works amazing in the suburbs. Cons: Doesn't work well when you're unground on subways for a 30-hour commute, in the city - wireless can go in and out.

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Victoria Kalyne Bennette

July 13th, 2020 McMinnville, OR DETAILS arrow_drop_down
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I have been using Verizon for 10 years now and I have had the best experience with the service for the lowest prices. Compared to my friends and family who use other service providers I have always had the lowest prices for the best coverage and I am thankful and appreciative of what Verizon has to offer.

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Zapata

July 13th, 2020 Clute, TX

Very good service great signal clean store happy sales service Good signal no problem

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Dennis

July 12th, 2020 Fresno, CA DETAILS arrow_drop_down
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I’m new to Verizon after being with at&t for years. While the service is great I don’t like the way the data is priced. But they had great incentive when purchasing a new phone.

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Bobblehead

July 11th, 2020 Houston, TX DETAILS arrow_drop_down
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I have had no problems with Verizon. They are a great company and their service is second to none. Their customer service is also extremely helpful. The only downside is price. They're expensive but totally worth it.

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Harold Baldwin

July 11th, 2020 Decatur, GA DETAILS arrow_drop_down
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Verizon has great customer service and great coverage. This comes at a cost though as they are the most expensive carrier I have used. While other carriers over excellent deals for military Verizon just doesn't have anything comparable.

Verified Customer

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Zach Newman

July 8th, 2020 DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I've been disappointed in their service lately. They've made tiers to their data and it has been terrible.