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Verizon

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Verizon

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Verizon Wireless offers a variety of plans with great 4G LTE coverage and a plethora of phones to choose from

Verizon Wireless, also known as “Verizon” to customers, is the largest provider of wireless telecommunications in the United States. They have over 123,000,000 subscribers, and have 2,330 store locations throughout the fifty states. Verizon Wireless has been in business since 2000. Verizon was originally a merger of Bell Atlantic and GTE, and over the last ten or so years, has picked up several smaller regional carriers to build the largest wireless network in the United States. Verizon also has a wide variety of products and services available to its clients. In addition to basic phones and smartphones, customers can purchase tablets, wireless Internet for their computer, as well as other products that can help customers access Verizon’s cloud to store photos, video clips and other media. Verizon is one of the few companies making it possible for customers to “integrate” their Internet devices and cloud media. 

The Good

  • Great phone options
  • Affordable plan options
  • Family plans

After reviewing Verizon's services, there are several quality components of their business model that should be pointed out. Verizon has the best selection of phones for their clients. They sell 26 different Android devices, meaning that the customer can choose a popular operating system and have plenty of different devices to try out. Verizon also has several models of the BlackBerry operating system. BlackBerry is still a popular phone device among many different business decision makers. There are also several Windows phones to choose from. Most providers do not offer the same options when it comes to BlackBerry and Windows operating systems.

For most contract carriers, they really "jack up" their data prices as you increase the number of gigabytes that you get per month. We found that the pricing for each service level did grow incrementally, but it was not an "exponential" curve as we found with other carriers such as US Cellular. The More EVERYTHING plan tops out at 100 GB, but the pricing is pretty affordable if you select this monthly option. It is also important to note that all plans included unlimited talk and text.

Verizon includes its overage fees in a clear, understandable language to keep their customers from being charged for services they did not realize were covered. The overage fees are also not outrageous. We found that 1-gigabyte plans and higher are subject to a $15 fee for each gigabyte of overage. It is also helpful that Verizon states the average use per Verizon customers. This is a helpful metric for when selecting a data plan.

Verizon also makes it easy to expand your plan to serve a family or a small business. Verizon's family plan is structured very clearly and the data plan price doesn't increase, you just pay slightly more for each individual line. If you purchase a 10 GB plan for your family (the recommended), it is going to be very easy to monitor this among all the lines that use the same data plan.

Lastly, Verizon provides texting features for billing. There are several different "texting" shortcuts that clients can use to check their bill status, inquire about their data usage, and even check one's status toward upgrade eligibility. This is truly one of the best text interfaces for checking on one's account in the industry.

The Bad

  • Customer issues
  • Long wait times for customer service
  • Terms and conditions are not clear

Since Verizon is one of the largest cell phone carriers in the world, it is only reasonable to expect that there will be unhappy customers. Most commonly, customers reported that they did not like the original phone that they received and had to wait for an extended period of time to get a credit so that they could move over to a new device.

From a customer service experience, there are customers who have experienced long wait times or failure to get their questions answered. There wasn't an easy-to-find email form to email a customer service representative. Their live chat feature was also somewhat clunky and slow. The site also made it somewhat difficult to understand the difference between the Everything MORE and Single Line plans.

Verizon is also not very clear when it comes to the smartphone versus iPhone device service line additions. The exact terms and conditions are not outlined clearly and Verizon made it look as if the customer had to get an iPhone as part of their More EVERYTHING contract. However, our experts have found that the customer could purchase a plan without an iPhone. Also, there is the addition of Verizon EDGE to some products. Prospective customers should look into that as well before enrolling in the service.

Another issue that current customers have had with Verizon was the paperless statement option. Verizon currently does not offer an incentive for the customer to change over to this option and customers said they didn't always receive their email on time. One customer didn't get their paperless statement and found that this caused them to get behind on their payments. Fortunately, the customer was credited back their late fees and was able to get their service going again. Verizon should make its paperless statements more customer-friendly and give its customers an incentive to use paperless billing.

Our experts found some non-contract carriers that gave their customers a discount if they set up an automatic payment. We felt that a contract solution with a similar premise would create less confusion for customers if they elected the paperless statement format.

The Bottom Line

Overall, Verizon offers one of the most complete cell phone service packages available on the market. Verizon is the largest provider of wireless services in the United States and is a great fit for many different customers, as their products and services are customizable for many different situations. Those who decide to go with Verizon can expect the following:

  • Extensive phone selection - Verizon offers almost every phone operating system available
  • Unlimited Talk and Text - this is standard with their pricing packages
  • Easy to expand service - add lines or set up a business account with ease
  • Billing features - customers can text in to inquire about billing information
  • Limited customer service - it can be difficult to get basic questions answered in a reasonable period of time
  • Technology issues with paperless billing - customers will still need to stay on top of their billing

Disclaimer

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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

3.8

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608 Reviews

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Rocky
December 13th, 2018 DETAILS
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Satisfied with coverage. Wish Phones and Billing was less expensive.

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Joyse
December 13th, 2018 DETAILS
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They're awesome. Always helpful and always take care if my needs!!

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Steve
December 13th, 2018 DETAILS
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Better price and plan flexibility bundling is horrible

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Zora
December 13th, 2018 DETAILS
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Like their reception but hate the prices

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Joyce Schaaf
December 13th, 2018 DETAILS
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I love them and have been with them for years. They are always there happy to help and provide information to help me get through any questions that I have

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Rudy Martinez
December 13th, 2018 DETAILS
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Great price and the customer service is awesome any problem you have Bill deal with it and make you very happy

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Larry Pippen
December 13th, 2018 DETAILS
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Total failure during Hurricane Michael and for several weeks after.

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Stacy
December 13th, 2018 DETAILS
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Service plans and cost of phone with few payment options

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Bobby
December 13th, 2018 DETAILS
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I like that can talk anywhere. They are bit costly but no other can beat Verizon's service.

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Ellen Blackman
December 13th, 2018 DETAILS
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Good customer service and good reception.The area they can improve is their telephone plans

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Jorden Laird
December 11th, 2018 Front Royal, VA DETAILS
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while the service is generally ok - their customer service and prices are ridiculous

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Darius Williams
December 11th, 2018 Alexandria, VA DETAILS
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Easily the best company when it comes to service and reception. Easily the most expensive as well

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Alyssa Scott
December 11th, 2018 Mesa, AZ DETAILS
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Expensive but very good service. Lots of cell towers, even in the middle of nowhere.

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Hermionet
December 10th, 2018 American Fork, UT

Verizon is great! I get service almost wherever I go, and so I don't have to worry about being stranded with no way to call anyone or get a message out.

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Cori Jacobsen Ollerton
December 10th, 2018 Alpine, UT DETAILS
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Occasional problems with service. Prices seem a bit high. Long waiting lines in stores. However, staff very educated and solves problems quickly.

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TyGuy
December 10th, 2018 Sandy, UT DETAILS
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VERY expensive service, but they have the best coverage, so what do you do? I've been with them since they got the iPhone.

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Erin
December 10th, 2018 American Fork, UT DETAILS
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no question verizon is the best! my phone gets the best service anywhere i go and where something went wrong the customer service in store and on the phone was amazing

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Matthew Carbaugh
December 6th, 2018 Herndon, VA DETAILS
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Had Verizon for about 6 years under a family plan. The cell reception was top notch and rarely had problems with not getting a signal. However this came at a price and which is why our family ender up switching providers to AT&T.

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Shauna Craig
December 6th, 2018 Pleasant Grove, UT DETAILS
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There is not a better cellphone provider than Verizon for getting reception wherever you travel. When we traveled to rural places in Utah and the other people on my team had other providers, I was often the only one with reception.

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Linda Quach
December 6th, 2018 Gilbert, AZ DETAILS
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Great customer service- price is high but they are always willing to help accommodate for prices and great service where ever i go

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Dee Farquharson
December 6th, 2018 Washington, DC DETAILS
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They changed the data for the grandfathered customers without notification. Terrible. The new data plans are not worth the money

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Kaitlyn George
December 6th, 2018 Vienna, VA DETAILS
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Overall service is fine, overpriced but OK. Have been with Verizon for many years and the customer service has always been helpful when needed.

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edward reese
December 6th, 2018 Hyattsville, MD DETAILS
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Verizon has by far the best service and is always reliable. The only downside is they don't value the customer and is no longer compteitive with price which would make a user leave and switch to another carrier.

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Kim
December 6th, 2018 Tempe, AZ DETAILS
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I have had Verizon service for about 10 years and worked for them for 7 of those years. Service has always been good. Client services can use a bit of work, the communication on the online chat seems to not be getting logged. There was an issue I had with that but ended up getting cleared up. till believe that Verizon is the best in the industry

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Mia Hernandez
December 6th, 2018 Tempe, AZ DETAILS
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service is excellent as to be expected but there phones are a bit over priced if you compare them their competitors.

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HLG
December 5th, 2018 American Fork, UT DETAILS
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I give them 5 stars for the service and coverage and 1 star for the price. So overall 3 stars. I think about switching every time I see the bill.

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Fernando Delgado
December 5th, 2018 Tempe, AZ DETAILS
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I love the coverage that this company provides but I hate the restrictions of how much data me and my family can share. If I wanted to upgrade to get more, it costs an arm and a leg. I would love to continue my service with this company but finances said no.

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Jami Schmieding
December 5th, 2018 Mesa, AZ DETAILS
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I have had Verizon for 10 years and I wouldnt go to any other company. I always have fast speed internet and service. When other people dont have service they ask to borrow my phone because mine always has it. I win :)

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jessica
December 5th, 2018 Mesa, AZ DETAILS
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Their rates are to high but their customer service is good. The coverage where I lived at the time of service was was not very good.

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Melissa Carreno
December 5th, 2018 Mesa, AZ DETAILS
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expensive and sometimes shady, but great company. The service provided celluar doesn't compare with others, not even at&t and they're the largest competitors. The price is high, but does provide great service. Customer service is okay, but that's because not all the employee p.o.s. are all cohesive. Overall only recommend because there is no better company.

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shafiqul alam
December 5th, 2018 Tempe, AZ DETAILS
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great service, internet is always fast. although the price for the service is high, you get what you pay for.

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Wendy Glade
December 4th, 2018 American Fork, UT DETAILS
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I have loved Verizon as my cell phone provider. Whenever I have been in more remote places, ie. cabins, mountains, etc. I have still had coverage where people with other carriers have not. It is a little more expensive but the service is great!

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Spencer Scoville
December 3rd, 2018 American Fork, UT DETAILS
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So pricey and it isn't really worth it. The price of this network would make you belive that the service is better than the cheaper company but this is untrue. It is very much the same and sometimes even worse than the cheaper competition.

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Grant
December 3rd, 2018 American Fork, UT

My phone uses Verizon, and I love it. I have unlimited data and it never slows down. I have heard of other companies doing that, but Verizon doesn’t. It is great to have.

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Landon Jacobsen Ollerton
November 30th, 2018 Alpine, UT DETAILS
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Love the cell service. Wish it had more in the mountains. Overpriced but provides great coverage.

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Starski Cene
November 28th, 2018 Vienna, VA DETAILS
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Pros: Great service (rarely did not have service) One bill w/home service Cons: Unlimited data is not truly unlimited Dealing with customer service when you have "onebill" can be a hassle

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Shane
November 26th, 2018 Alpine, UT DETAILS
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Verizon's website is confusing to navigate through, but after you find the plan you want, getting it is easy. They have great LTE and great service!

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Justin
November 26th, 2018 Alpine, UT DETAILS
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Verizon never gave me trouble when I was using them, it was just very expensive, so if you can afford it, I would recommend them. They have amazing service everywhere, with great plan options.

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Rachel Spielberger
November 26th, 2018 Mesa, AZ DETAILS
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Overall a nice cell phone company. Whenever I have had issues they were generally resolved quickly. I have had some issues with payment, but in general I have had very few issues.

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Nathan D.
November 26th, 2018 Warrendale, PA DETAILS
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I'm paying about $130.00 a month for 4 Gigs of data and the iPhone S. The reliable connection and signal is worth the price.

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