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Verizon

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6.2

Overall Score

LAST UPDATED: April 3rd, 2024

Verizon Wireless is the largest service provider of wireless telecommunications in the United States with over 150 million subscribers nationwide. In business since 2000, the company was originally a merger of Bell Atlantic and GTE, and over the last several years it has picked up several smaller regional carriers to build the largest wireless network in the United States.

Verizon has a wide variety of products and services to offer customers, including wireless phone service, basic phones, smartphones, tablets, wireless Internet, cloud storage for photos, videos, and other media. Verizon is one of the few companies that allows customers to integrate their Internet devices and cloud media. 

Regarding Verizon's quality as a cell phone provider, there are several pros and cons worthy of consideration in addition to the 700+ Verizon reviews below. 

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The Good

  • Devices Available
  • Plans Offered
  • Top Features
  • Smart Family
  • Deals

Devices Available 

Verizon has the best selection of phones, including all of the latest Android and Apple devices, including ASUS, Google, LG, Motorola, Palm, Apple, and Samsung brands. Notable recent models include:

  • Apple iPhone Xs
  • Apple iPhone Xs Max
  • Apple iPhone Xr
  • Samsung Galaxy S10
  • Samsung Galaxy S10 plus
  • Samsung Galaxy S10e
  • Samsung Galaxy Note9
  • Google Pixel 4

Customers also have the option of device trade-ins or bringing their current phone. In fact, when you switch to Verizon with your current phone, you get a $250 PrePaid Mastercard in addition to a free SIM card when you order one online and pick it up in the store. 

In addition, the Verizon store has basic phones (Kyocera, LG, and Sonim brands), certified pre-owned phones, pre-paid phones, and phone accessories like the Apple watch, other wearable tech, HD security cameras, voice-activated wireless speakers, and charging pads. 

Plans Offered 

Verizon offers a broad variety of plans in order to suit a range of customer needs. Plans include: 

  • Unlimited ($35-$60 per line per month with autopay) 
  • Shared data plans ($35-$70 per month total for an individual or family) 
  • Prepaid plans ($30+ per month) 
  • International plans (options for travel, prepaid international services, or talk and text from the U.S.) 
  • Connected device plans (for tablets, hotspots, and connected devices) 
  • Single device plans (for basic phones requiring only talk and text, or a tablet or hotspot requiring minimal data) 
  • Business plans for 5+ lines

Top Features

Verizon's premium plan, the AboveUnlimited plan, you pay $60/line per month plus taxes and fees, but you get several unique perks. Here's what you get:

  • 75 GB data at 4G LTE speeds 
  • Unlimited talk and text
  • HD-quality streaming (720p upload speeds)
  • Unlimited mobile hotspot (20 GB at 4G LTE) 
  • Verizon Up Rewards 
  • Talk, text, and data to Mexico and Canada
  • 5 TravelPasses per month to use in 185+ countries
  • 500 GB Verizon Cloud
  • Apple Music account 

The GoUnlimited and BeyondUnlimited include some of the above features, (including some mobile hotspot data, limited-time Apple Music account, unlimited data, unlimited calls, and unlimited texting) but not all. 

Smart Family 

Verizon has an in-carrier parental control system that works with the Smart Family app, which costs $9.99/month after a 30-day trial. The app has content filters for apps and websites, location tracking, the ability to pause the internet, and contact blocking capabilities. If you don't want the location tracking feature, you only pay $4.99/month. 

Deals

The carrier is continually providing promotional discounts for new phones and new customers but also consistently offers exclusive deals to military and veteran-status personnel, first responders (firefighters, police, EMS workers, retirees, and volunteers), and employees. 

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The Bad

  • Customer Complaints
  • Pricing 

Customer Complaints

Customer reviews give insight into some of the challenges customers can face despite the strengths of the provider. Some customers report that they did not like the original phone that they received and had to wait for an extended period of time to get a Verizon credit so that they could move over to a new device. 

There are also customers who have experienced long wait times or failure to get their questions answered by tech support. In this case, the popularity of the carrier can be a detriment to the customer service experience. 

Pricing 

Verizon's reputation as the carrier with the best network coverage comes at a price. Prices for Verizon's unlimited plans start at $35/line per month and cost up to $60/line per month. Other carriers are generally more affordable. However, you usually get what you pay for. 

Per Verizon's terms and conditions, if you cancel a line of service after 14 days of signing a contract, you must pay an early termination fee. 

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The Bottom Line

Verizon offers one of the most complete cell phone service packages available on the market, excellent network coverage, and it has strong overall customer reviews despite the occasional negative feedback. 

Customers who decide to go with Verizon as their cell phone provider can expect the following:

  • Extensive phone selection: Verizon has all phones in high demand and offers financing 
  • Unlimited talk and text: this is standard with all packages
  • Unique perks: an Apple music account is included with the unlimited plans 
  • Easy to expand service: add lines or set up a business account with ease
  • Billing features: customers can text in to inquire about their account usage status for that billing cycle
  • Parental controls: the Smart Family app gives parents phone monitoring tools 
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Star Rating

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2.9

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2,345 Reviews

Review Breakdown

5 grade

41%

4 grade

30%

3 grade

12%

2 grade

4%

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Francis Adesuyi

They have a wide range plans to choose from, and their coverage is very good.I they offer a variety of perks and discounts for their customers but having an issue with their customers service sometimes and the billing and data usage but it’s a nice app!!

4 weeks ago

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Stephanie Bloniarz

We have been Verizon customers for over 26 years. We are very happy with our service, and our phones. I appreciate that when I call into the loyalty department once a year, they can always offer me something that helps make our experience great! I appreciate the prompt service I get when I have to call in, and the customer agents are always so friendly and helpful. Great job, Verizon! A+++++

1 month ago

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martins timothy

The ability to look into people’s account and review them in other to solve their problems is not talked about They’ve got the best plans and anything you need There are reliable with the best customer service I highly recommend them

3 weeks ago

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L L

As long as my service was connected all was good. I had two internet services and one had to go which was Verizon. Not because I didnt like them but because I didn’t need them to solve internet connection problems. Anyway, I just canceled the service in March and the harassment phone calls started the next day. And the equipment was returned the in a timely manner. The phone calls for my remaining small balance was unbelievable. The month of March didn’t even pass before they placed my account in collections. I did ask more than several times for an itemized detailed bill because it was hard to believe I owed what I owed when I was paying a set amount every month. I never said I wouldn’t pay the bill I just wanted to see how the owing was higher than the monthly bill amount. Verizon your business tactics are pitiful and very close to bully tactics. I closed my account on March 6 and today is March 26. I stated each time I spoke to these bozos that I was disputing the bill and wanted to make sure the final bill was accurate. I am so glad I am not doing business with this company because I do not appreciate being bullied into paying anything unless it is accurate. I have the right to dispute a bill and placing it in collections when I clearly stated I am disputing the amount due is a bulky tactic. Good riddance!

3 weeks ago

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Lorena Korbel Las Vegas, NV

I have had Verizon service for years. I have always enjoyed the national and regional coverage I have access to. However, their international travel plan choices are so much more expensive than other companies like T-Mobile! That is very disappointing as I travel annually at least and use my phone for my business. But since I recently got a new phone under contract I will be continuing to be a Verizon customer.

2 months ago

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Megan Frump

I have had Verizon Wireless for over 20 years now. There was a brief two weeks stent that I tried another provider through Sprint. And I was so upset that I switched. There has been nothing like Verizon. Yes, it is more expensive than almost every other provider out there, but the amount of dropped calls I’ve had I could probably count on one hand. The experience has been awesome and I wouldn’t trade it.their customer service has always been excellent.

3 months ago

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Dennis Lambert

Verizon stands out for me with it's exceptional quality of service and clarity, I've never had a reason to complain about their service.

3 weeks ago

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Ayomide

I got the a very good phone from them with the best network plan, i have been using it for 2 years now with no issues at all

3 weeks ago

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Amani Patel Harrisonburg, VA

Verizon has been a trustworthy service for me in the past, but I've found that it is slightly more limited in its services and found that I get greater value for my money with other streaming services. Overall, a solid phone provider/service, but could make improvements with internet speed, affordability, and functionality.

2 months ago

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Crystal-lee Nunez

Verizon has fast wifi speed and very acknowledge and dependable service. I also find verizon to be affordable.

2 weeks ago

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TC B Florissant, CO

I have had this service for over 5 years. Other than the frustration of going into the brick-and-mortar stores to change out phones (I think that is just a frustration when you have to upgrade your phone....the process just takes hours), I am very happy with Verizon. The trade-in values I get for my phone when I upgrade generally means I get the new phone for free! Rates are comparable to other carriers, but we do have the USAA discount as well.

8 months ago

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ChristianJ

Horrible in honoring their promotions. My husband and I live in Philly and had changed to Verizon fios for internet service. At the time there was a promotion for $200 gift card if we signed up with them as a first time customer. Skipping ahead to the present, we’re moving back to Jersey and unfortunately they don’t have service in the area where we are moving to. The customer service representative stated that we had to return the $200 giftcard because we were with them for less than 6 months. What kind of joke is that? It’s not like we’re intentionally going with a different internet company, Verizon doesn’t service in the area we will be going to. But, of course, “there’s nothing they can do” in needing us to return a $200 giftcard they GIFTED us for signing up. Ridiculous. Trust me when I say we’ll never go back to Verizon and we’re definitely not recommending them to anyone we know.

3 months ago

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Johanna Sörensen Hankla Bromma, AB

Verizon has been illegally keeping a carrier lock on my husband’s iPhone 14 Pro for 80 days, prohibiting him from using another eSIM and carrier. It’s been 49 days of speaking to their uneducated Verizon Support team and still no resolution. The Phone was paid IN FULL on August 27 from a Verizon store in Idaho Falls, Idaho. We were promised it would unlock after 60 days, which would be October 27. Here we are, 141 days later and Verizon is fully incapable of resolving the issue that they have caused. We live in Sweden and my husband can’t use our local carriers because of these literal morons at Verizon don’t know how to unlock his phone, although they “promise” it will be resolved in the next 48hrs. Try 48hrs as in 49 days and counting??? A bunch of scammers!!! Literally NEVER buy a phone from Verizon if you want it to be unlocked. They are a scam. Buy directly from Apple or your preferred brand because Verizon will treat you like shit and illegally keep your phone locked.

3 months ago

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David Frankfurt am Main, HE

I have used Verizon before it became Verizon, so for about 25 years. Although their phone plans are expensive, they seem to be the most reliable carrier there is. I have lived in the mountains and deserts. and they are usually the most reliable carrier. They have great customer service and you can always talk to a live rep with very little waiting. I main complaint is that they have great offers to new customers, but offer no incentives to existing customers

7 months ago

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Jeremy Summa Inverness, FL

I give 4 stars because the actual service is amazing I have yet to find a place I had trouble calling from. The internet is not amazing but I don’t expect lightning fast speeds from 5g. The billing I would give a half star they charge you a lot for service and are not very trustworthy on the promotional stuff they offer. I selected a deal where I add a line and buy an I phone then I get the second one free. My wife had a line already so I dropped my cell carrier and took the deal I got both phones and everything was good then I got the bill and they charged for both phones at $2000+ each. I called and tried to get it straight but they either gave me the run around or flat wouldn’t listen so I was forced to have a huge bill every month while I’m paying for 2 phones when I should have only been paying for the one phone.

11 months ago

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Nikki Mascola Las Vegas, NV

We’ve been with Verizon over 20 years and this is the first time I was about to leave. I’ve been trying to find out why all the services upgraded on my account and I’ve spoken to several people with Verizon and got nowhere. Then tonight I was looking to file a complaint and got Ava. This wonderful Verizon employee took care of me in 5 minutes what I’ve been trying to accomplish for the past few months. Verizon needs to appreciate this lovely lady. I’m our country today good employees are not easy to find. I want you to know that Ava is a keeper. Thank you so much Ava. We need more people like you ☺️

1 year ago

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Lesa Burgess Pleasant Grove, UT

I've been a Verizon account holder for my cell phone for almost 10 years now. I am on a family plan that has unlimited data, talking & texting. I love the customer service at retail stores in my area here in Utah. They are very helpful & knowledgeable in their dealings with me, the account holder. My daughters phone was not working properly and when we took it into the retail store, they explained some options & have the best thing for me to do with my daughters phone. After sending the phone in because of the Verizon protection service I have, I received a new refurbished phone with in 48 hours.

5 years ago

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peggy cherry Fayetteville, NC

Verizon's customer service and coverage areas are good, but the prices aare ridiculous. Every once in a while my bill would spike and I would have eto be on the phone for what seemed like hours to figure out what happened.

4 months ago

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Jamie Newman Grove City, OH

If I could I would give Verizon 0 stars! They are absolutely terrible and I would highly recommend never using their service. I went to best buy about a year ago and they talked me into trading my note in for an $800 credit towards my new phone. I was like yes what a steal. I was told by doing this, my phone bill would decrease from $130 to about $105. Once I decided to move forward with the trade-in, I was handed a paper on how to apply the promotion (IF) it didn't work. Red flag! Run away! They said my first 3 bills would be more then it should go down to $105 ...well it never did. I kept having issues with my service and when I would call they would just say the towers were getting worked on. I just started my own small business and I wasn't getting any messages or calls for over 2 weeks, my boyfriend who also owns a business had the same issue. We both were not receiving calls, texts and non of our apps were working consistently. After many hours on the phone and terrible customer service, we decided to leave the company and go with T-mobile. This is when I discovered I NEVER got a credit for the phone I traded in. I was told I would get an $800 trade-in. I got 0! They also said you don't get the $800 credit applied to the account right away. You receive $22 ecery month off your bill for 3 years! When I was switching companies they told me I had to pay $600 to pay off the remaining balance of my new phone. I told them I had traded in my old phone at best buy and never got credited. I also was informed that I overpaid on my bill $22 a month for a year. This was supposed to be credited back to me and never was. Once I switch to T-mobile I still got charged another phone bill and I was no longer with the company. Then I got charged $790 for the remaining balance of the device I (still owed on). When I checked it said $600 and I was never credited the $800 for my trade-in, was overcharged on my phone bill for a year and paid another phone bill on top of that! I spent countless hours talking to one representative after another and getting redirected for hours. They told me sorry, there's nothing we can do! I stopped into verizon and spoke with a manager. Even he did not understand what all the additional charges were for. He told me the best they could is refund $187 for the trade in of my old phone. So they took almost $800 out of my account without my approval. This caused my financial hardship and of course they do this right before Christmas. No one will help me and they will not refund the money they STOLE from me. They are thieves and I will NEVER use Verizon EVER again!

5 months ago

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Tammy Dietsch Burlington, IA

I have been a customer of Verizon for over 10 plus years. I have enjoyed cell phone service with them although it can be spotty at times. Even with that I still believe they are the best cell phone provider around.

5 months ago

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Michelle Holland Aptos, CA

I wouldn’t recommend Verizon. I’ve been with this company since my first cell phone in 1998. For over 20 years I never had problems, always got great customer support, didn’t have complications, and didn’t feel like I was being overcharged. Now, in the past couple years, all of the above apply. I guess you just got too big to care Verizon. I actually changed my plan through the app over a month ago and for some reason it didn’t happen in real life. When I tried calling and getting someone to help me with doing that, it was a complete zoo. I finally gave up. I am tired of Verizon overpricing, bad customer service, app crashes and in general it’s a pain in the neck to do anything. If I didn’t have a phone to pay off I would move to another provider and as soon as I can pay off this device that’s what I’m doing.

5 months ago

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Hibob Kokomo, IN

Using Verizon from my experience has been wonderful. I’m able to keep my coverage at a low cost and their service is excellent. I love how easy their customer service is easy to get a hold of

6 months ago

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Jeri Bryant

I have been with Verizon since it was Alltel. I have tried other companies but you make things so easy. I have not had any issues and love all the discounts. I wish you would bring the points back.

7 months ago

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LaDonna Pauley Houston, TX

I have used many cellar companies. Since 2008 I have been with Verizon. They have gone out of their way to keep my rates low. With my military discount to low unlimited rates. I have not had any problems.

7 months ago

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Teresa Bills

I had Verizon for year, and switched. I regret that decision after the fact. The service was great, customer service was good. I do recommend this company I had no problems just thought I could get a better deal. I'm on my way back. Stick with what treats you well.

8 months ago

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Rocco Faoro Powell, OH

Spoke withe Chaz at the bunker lane location. He helped my handicapped brother with all his needs . Called and set another appointment for Chaz to help my brother. He could not have been any more accommodating and resolved all items in question. Very personable and thoughtful with his assistance. He is a true asset to this organization.

9 months ago

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Chase Victorson Yonkers, NY

I've had all of the providers - Verizon has the best coverage. They know it and charge accordingly. Having said that, they are pretty good when you call in and try to resolve issues. They are also pretty responsive although many times I have been told to expect a call back and never got it. They have also had billing snafus - not sure why as this seems to be an industry problem, but every carrier seems to have crazy billing processes that end up working out in the end, but are very confusing and cause headaches.

11 months ago

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scotty Saint Paul, MN

best cell phone company out there today. They have the best coverage. all the cell phone companies have the same deals on phones but wherever someone's sprint or T-Mobile phone doesn't work, My Verizon has signal and works just fine. I wish I would have stayed with my unlimited data plan, But opted out to go on a family plan with measured data each month But we've managed to dial it in and Not go over And it's actually cheaper for us. Definitely recommend

2 years ago

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Bob Trammell Los Angeles, CA

Verizon is one of the major cell carriers in the US. You can find their stores almost everywhere. They have a wide variety of plans and devices they will sell you. They have arguably the best cell coverage of any cell carrier and this is particularly true where I live. But... Their customer service is poor. I had billing errors regularly in the almost 20 years I used Verizon. After a while, it gets tiring to call their customer service month after month after month to have them adjust your bill. The people you talk to can't do it; they have to pass it up the line to some unknown supervisor who makes the decision. They tell you you'll be notified, but you aren't, so you have to check yourself and get back to them if there's a problem. It's nice being able to take your phone in to a local office if you don't know how to do something with it or something isn't working right and get help from somebody knowledgeable. The people are all friendly and nice and well trained. They just can't get their billing right.

2 years ago

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Andrene Finn Washington, DC

I recently switched to Verizon from AT&T, December 5th of this year. I was assisted by Mr. John V, one of the most patient person I have ever met. He was extremely understanding to our need. He ensure my hubby and I were pleased throughout our service experience. We are very happy with our decision to switch. John also recommended, " Stop by should you need help with your new phone". His request instantly warmed my heart. Thanks for employing John. His level of professionalism was above and beyond. Thank you, Andrene Finn

2 years ago

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Dale Dunfield Rockville, CT

After being a longtime Verizon customer (including all the former companies that ultimately became Verizon), I made the mistake of changing to a different company. It took me less than one week to realize my error. On 11/16/2021, I went to Verizon, 90 Buckland Rd, South Windsor CT. I met Candice, a Verizon specialist, who proceeded to spend almost two hours to return the excellent service I once had with Verizon. She helped me with a new plan, a new phone and best of all captured my original Verizon cell phone number. I can't say enough about her. What a stellar Verizon employee !!

2 years ago

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Kaylee Gay Chicago, IL

I love how much coverage Verizon provides as well as the flexibility in plans and customizable family options. They make it so easy to find the perfect plan for you. I felt like Verizon covered a wide range of areas to where I was still reaching coverage on top of one of the Rocky Mountains. I also love Verizon's warranty protection and customer service. Their employees are always so ready to help you and they definitely take care of their customers. I don't see me switching anytime soon!

2 years ago

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Razel Levine Puyallup, WA

This review is in praise of the employee, Christian, who helped me at the Verizon store in Sumner, WA on August 27th. He was cheerful, polite, and very knowledgeable. He quickly and easily fixed my Moto phone problem, which I very much appreciated. Update: needed to get phone looked at again on August 28th, and different employees insisted I wear a mask (which is unhealthy for me). I told them I couldn't, and they said they wouldn't help me, company orders. I left.

3 years ago Edited September 14, 2021

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Wayne Allen Yerington, NV

Good quality service, but when renewing my service with a replacement phone and adding a third phone to my account. I decided to take the UNLIMITED program for service. Guess what it is not unlimited for anything other than talking on the phone. Everything else has caps that are lower than everyone else. And when going into one of their "stores" their excuse is that they can't any phone service, program changes, or anything else because they are just a sales location. You have to go to a "company" store to rectify anything. I returned my phone and changed to T-Mobile. Better programs at cheaper prices and much nicer people. Good buy, good riddance Verizon!

4 years ago

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Karen Jorgensen Washington, UT

We've had Verizon for over 10 years now and they have always been very helpful and knowledgeable and reliable. We can have a team member help us in person at any time, upgrade our phones, give us info on new phone, pros and cons, and help us get the most for our money. I appreciate that they are considerate of the fact that we work hard for our money and don't want to waste it. We are never without service and it's a comfort knowing we will have service no matter where we go.

4 years ago

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Mr. E Cheshire, CT

Verizon, what a love-hate relationship that was. I chose Verizon primarily for the same reason everyone else does; Coverage. They do have the best network, but the gap is closing. Recently, I think they’ve recognized that the competition is catching up in terms of coverage and this has forced Verizon to be more competitive in their offerings, which is always good news for the customer. During the time I had Verizon, I also had Metro PCS (which uses T-Mobile’s network. My Metro plan was $25 a month, so it was worth the convenience of having 2 phones). In the beginning, the differences were night and day. My Verizon phone would get service in many more areas than my Metro PCS phone would. But after 2 years, that changed, DRASTICALLY. T-Mobile’s service has improved so much to the point where the differences were negligible (and this was traveling in the Northeast as well as Colorado, New Mexico, Florida and Puerto Rico. In Florida and New Mexico, my MetroPCS service was actually better). Although, the Verizon phone service was still outperforming my MetroPCS overall, the difference in service wasn’t enough to justify the cost. I noticed that the times that the Verizon phone did work where my Metro phone did not, it was mostly on 3G or 1x, so the call quality wasn’t what you’d expect in 2019. The straw that broke the camel’s back was when I tried to upgrade my Verizon phone at Best Buy. They were having a deal on iPhones that would’ve saved me $150. There was a restriction or glitch having to do with my Apple Watch being paired to my existing iPhone that prevented me from doing the upgrade at Best Buy. The computer at Best Buy said I had to go to Verizon to do the upgrade. Verizon stores aren’t known for offering good deals on anything, and when they do, there’s always the catch that the discount is applied over the course of 2 years instead of at the point of sale. This was a problem for me because I normally pay off my phones in the first 2-3 months so I don’t have to pay for the phone AND my service. It’s easier for me to just bite the bullet and pay for the entire phone asap and pay a much smaller phone bill moving forward. I also didn’t like the fact that when you get a phone at Verizon, whatever you pay towards the cost of the phone needs to be paid up front or you have to pay for the entire thing in one lump sum. For example, I got an iPhone XS Max at Verizon in October. Total price was approximately $1,250. I put down $800 at the onset which reduced my balance on the phone. But Verizon wouldn’t accept partial payments on the phone beyond the minimum amount unless I was paying the whole thing off. I planned to pay it off in $150 installments every month until the remainder was paid, but since they wouldn’t accept that, I had to pay them the remaining $450 in one lump sum. It’s all a ploy to keep you on the hook and that’s what I didn’t like. Besides that, the international rates are ridiculous and the data throttling limits are too low (22GB vs 35GB with MetroPCS and 50GB with T-Mobile). I can see why Verizon got away with this back in the day. Back then, they were the only game in town in many regions. That’s no longer the case and that’s why I left. They need to ease up with the restrictive policies.

4 years ago

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Whitney Stanko Smithfield, UT

I absolutely love Verizon! Great coverage everywhere I went. Never had a problem with my phone service. Whenever I went in they were always willing to help me as much as they could without my mothers pin to access account. Sad when I had to switch carriers because my self was broke and I had to find something cheaper that only I could afford when not being on a family plan.

4 years ago

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Miguel Figueroa Provo, UT

Can be more expensive than some of the competitors, but in my opinion, you get what you pay for. I’ve had my service go out twice, once in the middle of nowhere in a hike and again in drive between Cali and Utah. I’ve done that drive several times since then and haven’t lost service again. Great speeds everywhere we go, which is are the two things that matter to me as I travel with my wife. You should never have to worry about your cellphone service, and that’s what I get with Verizon.

5 years ago

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Diana vaiano West Babylon, NY

Well I like Verzion been with them a very long time today I called to apply for 55 older discount which they said I was approved then I get an email stating that 55 older is only applied in other regions than NY well I hit the ceiling finally spoke to manger he said the same thing but he was able to lower my plan by switching my plan so my bill was reduced by $30 so therefore I’m still a happy customer I was almost ready to change carriers but now I’m happy again thx Dianav

5 years ago

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IDA MCDAVITT FRESSILLI

I switched to Verizon mainly for the coverage. I am in real estate, so I need to know that I have a reliable phone. Customer service has always been helpful. We also have our internet service with Verizon. We have unlimited service, but once a certain amount is used, we go into slow mode. When that happens, I try to do most of my internet work during non prime times. We are fortunate to have a Verizon store close to where we live. They are always helpful.

5 years ago

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Anne Kimball Salt Lake City, UT

Their cell service is almost always available when others aren't. They are just unbeatable in that regard. They are a little on the pricier end as far as cell phone companies go, but the reception is superior in my experience. I had to cancel my service because I was switching on to my husband's family plan, and when I cancelled it was actually super easy. I waited until I had paid off my phone and then they didn't charge me anything to cancel.

5 years ago

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Bruce Fischler Pompano Beach, FL

I was with Nextel/Sprint almost 30 years. Enough. I went to the Verizon store in Pompano Beach Florida and spent quality time with Will. I traded in 2 Note 5s and got a S9 and S9+. Everything is perfect. I even had the pleasure of speaking to a tower 2 rep who got everything explained to me. Nothing but codis to all. Great phones. Great service (unlike my previous carrier), and the store around the corner. Go Verizon.

6 years ago

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Jacinda E Sandy, UT

Switched from AT&T to Verizon just a couple of months ago. The transition was simple and customer service was very helpful with keeping my old phone number and getting all of my contacts into the new phone. So far the service has been really good. I live in Utah and I go to lots of remote places in the mountains. Most of the time I get cell service. So far I have liked the switch.

6 years ago Edited September 14, 2021

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SSawyer New Haven, CT

I've been with Verizon for what seems like forever, primarily because their coverage is the best. Rarely ever have a dropped call or problems connecting over their network along the entire eastern seaboard. My only complaint is that in the past they didn't give rollover minutes and their plans were very expensive compared to other companies. Recently they started offering their Edge program with unlimited texts and unlimited messages for roughly the same pricing so they are learning how to keep customers happy. Don't like that the loyalty program has basically disappeared. You used to receive a large credit towards the purchase of a new phone every two years. They will still give you a credit but now they have added a fee when you activate a new phone which offsets the credit. They also have stopped giving corporate discounts to all accessories. I bought a mophie case for $75 with my discount for my Samsung III but when I went to buy the case for my Samsung IV I had to pay the full price of $100. They can nickel and dime you on certain things. I was very disappointed in the fact that I was paying about $8 a month for insurance on my Samsung III and when it died after about two years (so I paid almost $200 for insurance over that time) I was told the insurance was with a third party and I had a $100 deductible (making my ultimate cost for a refurb replacement $300). Was not happy at all and find this very deceptive. Ended up having to buy the new Samsung V for about $250 which the edge plan lets you pay for over 24 months.

8 years ago

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Deneane Robbins

To expensive and the customer service is hit and miss. Still with them have been for several years but looking to change when all items ate paid in full.

3 months ago

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Marianne Foster OR

Worst customer service. They take advantage of elderly. When helping a 90 yr old friend try to cancel phone service we could get no assistance from store reps in 2 different Bend Oregon stores. Bait and switch tactics tell him phone was free then charging him.

3 months ago

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Mike Verissimo

Their All incompetent they suck they said someone got threw their security and opened and account stoled my checking account number stole thousands of dollars from me and Verizon would not give me any information because it's not my account they are protecting the thief they suck after being with them since the eighty's

3 months ago

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Anna Johnson Charlotte, NC

Overall I've been pleased with Verizon. I joined them a little over 2 years ago because they were having a BOGO offer for Google Pixel 2 at the time and I was having difficulties with my ATT cell service. It was relatively easy to create my account and establish service (done through the store), and then make modifications to my account online. I LOVE that I can make changes online and not have to call or go into any store. I have changed my maintenance coverage for my daughter's phone and lowered my bill at least $15/month, and added my husband to our cell plan, all done online. I also like the UP rewards and have been donating those to the American Red Cross and the No Kids Go Hungry.

3 years ago

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Ron Baker Vero Beach, FL

For those who really don't know Verizon you should . NUMBER ONE in cutting edge technology including twice as many solely owned advanced fiber optic networks and broad band capacity than all the others combined! Don't get suckered by misleading offers from ATT and Others. When Verizon FIOS Finnish Floridas East Coast, Held up by political corruption, Game Over ATT, Sprint Et' All... The Best and Only Business Communication Companies you will ever need! Individual and Business. For owners who expect excellent and flawless service, there is nothing else out there that approaches this powerhouse and undisputed # ! Broadband Cellular, Fiber Optic Company The most advanced Highest Capacity Communications companies in the World. From it's spin off Parent Lu cent Technologies!No one come close. Ronnie B.

3 years ago

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MARIE-NOELLE MARQUIS Los Angeles, CA

I made the switch to Verizon back when AT&T was Cingular wireless because I was fed up with bad reception and my calls dropping. Since then I have been a faithful Verizon customer and I LOVE everything about them. Their customer service is stellar. One of the very very very few companies where I don’t cringe if I have to call them. I know they will answer promptly and will be efficient and helpful. They are excellent at crediting stuff back if you need them to and so far they seem to have continued to hire Americans for their customer service. (Nothing against India but I’m a firm supporter of hiring in the country you do business in) I live in one area where their service didn’t reach and they were helpful at brainstorming solutions. I tried to switch to T-mobile at that time but their Customer service was Such a headache it was actually easier to use Wi-Fi calling and stay with Verizon. Their international coverage is also fantastic. Highly recommend them.

3 years ago