Verizon Wireless is the largest service provider of wireless telecommunications in the United States with over 150 million subscribers nationwide. In business since 2000, the company was originally a merger of Bell Atlantic and GTE, and over the last several years it has picked up several smaller regional carriers to build the largest wireless network in the United States.
Verizon has a wide variety of products and services to offer customers, including wireless phone service, basic phones, smartphones, tablets, wireless Internet, cloud storage for photos, videos, and other media. Verizon is one of the few companies that allows customers to integrate their Internet devices and cloud media.
Regarding Verizon's quality as a cell phone provider, there are several pros and cons worthy of consideration in addition to the 700+ Verizon reviews below.
Verizon has the best selection of phones, including all of the latest Android and Apple devices, including ASUS, Google, LG, Motorola, Palm, Apple, and Samsung brands. Notable recent models include:
Customers also have the option of device trade-ins or bringing their current phone. In fact, when you switch to Verizon with your current phone, you get a $250 PrePaid Mastercard in addition to a free SIM card when you order one online and pick it up in the store.
In addition, the Verizon store has basic phones (Kyocera, LG, and Sonim brands), certified pre-owned phones, pre-paid phones, and phone accessories like the Apple watch, other wearable tech, HD security cameras, voice-activated wireless speakers, and charging pads.
Verizon offers a broad variety of plans in order to suit a range of customer needs. Plans include:
Verizon's premium plan, the AboveUnlimited plan, you pay $60/line per month plus taxes and fees, but you get several unique perks. Here's what you get:
The GoUnlimited and BeyondUnlimited include some of the above features, (including some mobile hotspot data, limited-time Apple Music account, unlimited data, unlimited calls, and unlimited texting) but not all.
Verizon has an in-carrier parental control system that works with the Smart Family app, which costs $9.99/month after a 30-day trial. The app has content filters for apps and websites, location tracking, the ability to pause the internet, and contact blocking capabilities. If you don't want the location tracking feature, you only pay $4.99/month.
The carrier is continually providing promotional discounts for new phones and new customers but also consistently offers exclusive deals to military and veteran-status personnel, first responders (firefighters, police, EMS workers, retirees, and volunteers), and employees.
Customer reviews give insight into some of the challenges customers can face despite the strengths of the provider. Some customers report that they did not like the original phone that they received and had to wait for an extended period of time to get a Verizon credit so that they could move over to a new device.
There are also customers who have experienced long wait times or failure to get their questions answered by tech support. In this case, the popularity of the carrier can be a detriment to the customer service experience.
Verizon's reputation as the carrier with the best network coverage comes at a price. Prices for Verizon's unlimited plans start at $35/line per month and cost up to $60/line per month. Other carriers are generally more affordable. However, you usually get what you pay for.
Per Verizon's terms and conditions, if you cancel a line of service after 14 days of signing a contract, you must pay an early termination fee.
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I had them for 15 years, but they are very expensive. They don’t have much in specials and other phone companies have more
Was with Verizon for 6 plus years until I started experiencing drop calls and bad customer service - long hold time.
Had it for years. Works good. Service price reasonable. Their fan used stores need personal trained better to help. Their store personnel usually good
We have surged several mobile companies and this is the best! We live in an area with little service and Verizon works! Thanks so much
Above average reception in the past. Difficulties since tornadoes passed through.
Da Asian Rice Bowl
The company has great mobile and internet services, cust svc reps are polite, but needs some major improvement in some areas: Calling customer service: Loooong hold time Package changes: be careful with any changes, adding or removing a service might cause you to lose an existing deal or discounts and reps won’t tell you because they think that simply what you want. Even if I say I’m trying to get the best value, while reducing or maintaining the same monthly rate. Ability to fix their mistake in the system: awful! We returned a rented router at the shop, they didn’t ask if we were canceling (which we weren’t), but they went ahead and canceled our account. Lost internet for 2 days, they were unable to reinstate my account. They had to create a new one and applied manual discounts to match what I used to have. However, I received my bill recently and it’s majorly higher than what I used to pay. So gotta call them again, what an ordeal! Billing: simplify the way you bill, and your statements will be less complex too.
Rosa and Carla Ruiz
I have been a Verizon customer for over 8 years now and i couldn’t be more satisfied and happy with their service, they are simply the best cell company out there.
Almost everywhere I go I have cell service. I have found their customer service to be excellent. I do find their prices to be slightly high.
best phone service that i have ever had. I rarely have issues with connection and unlimited data is a huge plus
I have not had any issues with Verizon yet. The customer service has been great. I get okay service where I am at, and it is a lot better company to deal with than any other cellular dealer.
Verizon is the best cell phone coverage around. I've tried them all and they are the only one that has service in my area. They are real expensive though.
I've been with Verizon since I graduated HS and it's mostly good. The main problem in the "Verizon Wireless Overload" issue when I try to call into live conferences. During COVID calls were being drop 50x more. Phone services on 4G is really poor, I really want 3G back so I can hear what others are saying
Worst phone Carrier ever. They quote you a price but when you get your 1st bill it's 3 times the amount… and they don't let you out of your contract.
Cell service could be better in Anthem, AZ. When I need to speak to someone in Customer Service, I usually am treated well and they try hard to solve my problem. Our billing rate I feel is still too high considering the numbers of customers they sign up with regularly.
Verizon is wonderful as far as coverage but the price is nearly double other carriers and not worth the extra money.
Verizon wireless is the best mobile service hands down. I left them 2 years ago for AT&T and that was a huge mistake. When my contract is over this year, I will return to Verizon. They have the best coverage by far! I was a customer for over 20 years
Sometimes weird connection but overall pretty good. Slightly overpriced but not too bad.
Verizon is like the Grandpa in the room; they've been around forever, have experience, and know what they're doing. BUT, good service and reception come at a cost...they're pricier than most providers.
Very understanding in these troubling times, I have been with them longer than any relationship I’ve had! That alone speaks for itself
Been a customer there since 1993, never an issue or unresolved concern, great equipment, at a reasonable competitive price
I like the online interface for Verizon and it has been helpful in adjusting my contracts and plans. Verizon is expensive and by far the largest utility cost in my budget. However, their service is reliable and in the area I live in they are only service that works.
I've been a Verizon customer for almost 10 years. I love the service. We have 4 lines and our phones work everywhere
I love the service Verizon provides anywhere I go. Wish it wasn’t so expensive....
It is a great company for family plans. If you have more than 4 lines it can be as low as $30. A line for unlimited data with auto pay and paper free billing. 1 line as high as $100. Now if you have your phone on monthly payment and you have insurance that price is going to be an addict cost. Cell phone contracts are 24 months or 36 months.
This is the only company that has consistent coverage in Western PA. We were talked into going with another provider a few years back. They told us they use the same towers as Verizon and therefore have the same coverage. We were stupid and switched. We were completely dissatisfied because of poor coverage, dropped calls and rude customer service. We went back to Verizon as soon as we could and will never leave. You get what you pay for.
I made the switch to Verizon back when AT&T was Cingular wireless because I was fed up with bad reception and my calls dropping. Since then I have been a faithful Verizon customer and I LOVE everything about them. Their customer service is stellar. One of the very very very few companies where I don’t cringe if I have to call them. I know they will answer promptly and will be efficient and helpful. They are excellent at crediting stuff back if you need them to and so far they seem to have continued to hire Americans for their customer service. (Nothing against India but I’m a firm supporter of hiring in the country you do business in) I live in one area where their service didn’t reach and they were helpful at brainstorming solutions. I tried to switch to T-mobile at that time but their Customer service was Such a headache it was actually easier to use Wi-Fi calling and stay with Verizon. Their international coverage is also fantastic. Highly recommend them.
i purchased a samsung 9 note with unlimited service plan at the verzon store in johnson city tn. in march 2020 my phone dissapeared in vietnam -- stolen or lost i wasnt sure --- i cancelled the number and service then in april paid off the balance of $540 on the phone -- the next month after my payoff verizon again took $165 out of my bank account --- i was in vietnam and it was impossible to contact them ---if in u s i would've gone back to the store and questioned the charge--- the next month they charged me $76-- better but still unwaranted as i was not using any verizon service --- i have now cancelled the bank account they were robbing---about 10years ago i bought a wifi hotspotdevice fromverizon again on monthly payments ---the device was a big headache-- it would work for about 10 minutes then shut down due to heat then had to wait til it cooled off to use-- i took it to the verizon store --- they had it in the back room for 1 hour came back and said --"we cant fix it" ---i stopped paying so now i have a $200 gig on my credit report from verizon--- did they know it was a bad product ???? of course they knew!!!!! so i am totally done doing any business with verizon coverage ----- yes very good -------- service criminal !!!!!!!!!!!
Verizon has great service but they are a little pricey. They have the best service IV ever had but the checkbook feels it.
The cell coverage is good and I appreciate that I can now call Canada for free [almost]. It's very expensive, though. I find myself getting wistful at those T-mobile commercials.
Great to worth with.... Expensive however and not flexible or helpful when attempting to lower bill
Verizon has solid service in areas where AT&T and T-Mobile don’t, as theIr towers are concentrated in the Urban Areas. So, Verizon is definitely the phone of choice in more remote areas or areas that are not cosmopolitan. My family uses them.
I tried to order a phone and the sale did not go through. It was a very difficult process getting the order officially canceled and eventually had to purchase the phone from a different source.
The reason I stay with Verizon isn't there service but there customer service. Every time I talk to a rep they are very understanding and they take the time to explain things to me.
Best coverage and speed in the North East!!! Even inside tunnels and malls. No one else can compare!
Great service range, great phones, and fantastic customer service. My only complaint are the high prices and constant price increases..
Awesome service for sure!! The best in the business if you can afford it. I wish they offered better mobile hot spot units and rates, but I love the service received!
I’ve their phone from Ne to east cost and south to Ga on to Tx and never had a spot where the phone was “unusable “. Good service.
I travel a lot, and never loose signal in any of the United States, and when I was on a cruise last year one of the ports was in Mexico, and it was like making a local call, and no extra roaming charge.
I have Verizon for my mobile phone service and I like there programs and what they offer. I do not pay for the service directly since I am on a family program with my niece but I do appreciate that I don't have to run to a store to load up minutes and pay in advance .
The actual service is great. The customer service is awful. Completely unhelpful. Will lie to you without solving the problem just to get you off the phone.
GREAT cell phone company! Prices a little high but worth the service. They are also friendly, helpful and reasonable. They are also willing to work with you and give discounts when available.
Ben and Cin
I love Verizon and their services. In the area that I live in, I do not get perfect reception and that could be because there are no nearby towers but I have an unlimited plan that gives me uninterrupted streaming, clear phone conversation and so much more.
This is a great company. The customer service is one of the best that I’ve ever encountered. The phone device is great, no complaints here. The pricing has gotten better over the last couple of years. This company is #1 of my top 2 phone service that I have and would use.
Pros: Great customer service, works well underground on trains and buses/cars and in tunnels, and works amazing in the suburbs. Cons: Doesn't work well when you're unground on subways for a 30-hour commute, in the city - wireless can go in and out.
Victoria Kalyne Bennette
I have been using Verizon for 10 years now and I have had the best experience with the service for the lowest prices. Compared to my friends and family who use other service providers I have always had the lowest prices for the best coverage and I am thankful and appreciative of what Verizon has to offer.
Very good service great signal clean store happy sales service Good signal no problem
I’m new to Verizon after being with at&t for years. While the service is great I don’t like the way the data is priced. But they had great incentive when purchasing a new phone.
I have had no problems with Verizon. They are a great company and their service is second to none. Their customer service is also extremely helpful. The only downside is price. They're expensive but totally worth it.
Verizon has great customer service and great coverage. This comes at a cost though as they are the most expensive carrier I have used. While other carriers over excellent deals for military Verizon just doesn't have anything comparable.
I've been disappointed in their service lately. They've made tiers to their data and it has been terrible.