Verizon Wireless is the largest service provider of wireless telecommunications in the United States with over 150 million subscribers nationwide. In business since 2000, the company was originally a merger of Bell Atlantic and GTE, and over the last several years it has picked up several smaller regional carriers to build the largest wireless network in the United States.

Verizon has a wide variety of products and services to offer customers, including wireless phone service, basic phones, smartphones, tablets, wireless Internet, cloud storage for photos, videos, and other media. Verizon is one of the few companies that allows customers to integrate their Internet devices and cloud media.

Regarding Verizon's quality as a cell phone provider, there are several pros and cons worthy of consideration in addition to the 700+ Verizon reviews below.

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The Good

Devices Available
Plans Offered
Top Features
Smart Family
Deals

Devices Available

Verizon has the best selection of phones, including all of the latest Android and Apple devices, including ASUS, Google, LG, Motorola, Palm, Apple, and Samsung brands. Notable recent models include:

Apple iPhone Xs
Apple iPhone Xs Max
Apple iPhone Xr
Samsung Galaxy S10
Samsung Galaxy S10 plus
Samsung Galaxy S10e
Samsung Galaxy Note9
Google Pixel 4

Customers also have the option of device trade-ins or bringing their current phone. In fact, when you switch to Verizon with your current phone, you get a $250 PrePaid Mastercard in addition to a free SIM card when you order one online and pick it up in the store.

In addition, the Verizon store has basic phones (Kyocera, LG, and Sonim brands), certified pre-owned phones, pre-paid phones, and phone accessories like the Apple watch, other wearable tech, HD security cameras, voice-activated wireless speakers, and charging pads.

Plans Offered

Verizon offers a broad variety of plans in order to suit a range of customer needs. Plans include:

Unlimited ($35-$60 per line per month with autopay)
Shared data plans ($35-$70 per month total for an individual or family)
Prepaid plans ($30+ per month)
International plans (options for travel, prepaid international services, or talk and text from the U.S.)
Connected device plans (for tablets, hotspots, and connected devices)
Single device plans (for basic phones requiring only talk and text, or a tablet or hotspot requiring minimal data)
Business plans for 5+ lines

Top Features

Verizon's premium plan, the AboveUnlimited plan, you pay $60/line per month plus taxes and fees, but you get several unique perks. Here's what you get:

75 GB data at 4G LTE speeds
Unlimited talk and text
HD-quality streaming (720p upload speeds)
Unlimited mobile hotspot (20 GB at 4G LTE)
Verizon Up Rewards
Talk, text, and data to Mexico and Canada
5 TravelPasses per month to use in 185+ countries
500 GB Verizon Cloud
Apple Music account

The GoUnlimited and BeyondUnlimited include some of the above features, (including some mobile hotspot data, limited-time Apple Music account, unlimited data, unlimited calls, and unlimited texting) but not all.

Smart Family

Verizon has an in-carrier parental control system that works with the Smart Family app, which costs $9.99/month after a 30-day trial. The app has content filters for apps and websites, location tracking, the ability to pause the internet, and contact blocking capabilities. If you don't want the location tracking feature, you only pay $4.99/month.

Deals

The carrier is continually providing promotional discounts for new phones and new customers but also consistently offers exclusive deals to military and veteran-status personnel, first responders (firefighters, police, EMS workers, retirees, and volunteers), and employees.

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The Bad

Customer Complaints
Pricing

Customer Complaints

Customer reviews give insight into some of the challenges customers can face despite the strengths of the provider. Some customers report that they did not like the original phone that they received and had to wait for an extended period of time to get a Verizon credit so that they could move over to a new device.

There are also customers who have experienced long wait times or failure to get their questions answered by tech support. In this case, the popularity of the carrier can be a detriment to the customer service experience.

Pricing

Verizon's reputation as the carrier with the best network coverage comes at a price. Prices for Verizon's unlimited plans start at $35/line per month and cost up to $60/line per month. Other carriers are generally more affordable. However, you usually get what you pay for.

Per Verizon's terms and conditions, if you cancel a line of service after 14 days of signing a contract, you must pay an early termination fee.

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The Bottom Line

Verizon offers one of the most complete cell phone service packages available on the market, excellent network coverage, and it has strong overall customer reviews despite the occasional negative feedback.

Customers who decide to go with Verizon as their cell phone provider can expect the following:

Extensive phone selection: Verizon has all phones in high demand and offers financing
Unlimited talk and text: this is standard with all packages
Unique perks: an Apple music account is included with the unlimited plans
Easy to expand service: add lines or set up a business account with ease
Billing features: customers can text in to inquire about their account usage status for that billing cycle
Parental controls: the Smart Family app gives parents phone monitoring tools

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User Reviews

Star Rating

3.9

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2,239 Reviews

Review Breakdown

5 grade

42%

4 grade

31%

3 grade

13%

2 grade

1 grade

10%

Sentiment Criteria

Value

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Quality

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Service

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John Garvey Denver, CO

I can't overstate how bureaucratic and ridiculous my experience with Verizon has been. They canceled my service two days before Thanksgiving without notice because my credit card company erroneously flagged my automatic payment as potentially fraudulent. I fixed that, and restored service, but they were rude in the process. Ever since then I've gotten inconsistent and contradictory billing information. I switched carriers but that was a gauntlet because they built extra steps and dead ends into the process. I paid my final bill over the phone because they weren't letting me into my account online, but I didn't get payment confirmation (the funds cleared my bank account) and then their internal collections branch or whatever told me I owe a different amount than what I was billed for. I've continued to get contradictory information by different reps about the status of my account since leaving. One rep told me there was no account associated with my phone number or email or SSN even as I was receiving notifications by email that I owed them money. I have paid every bill, confirmed with Verizon customer service that all my bills have been paid in full, and yet I've been sent to collections twice. I had a non-specified $40 fee on my second-to-last invoice which they wouldn't clarify for me and I was forced to pay. I still have no idea what it was for. I was assured weeks ago that I would not be hearing from them anymore, but collections began reaching out again last Friday. So many things have gone wrong over the last four months. It has cost me hours of time trying to clear up and I'm still fairly sure they have some unresolved back-office snaffu that's going to circle back to me every three weeks until I'm 103 years old.

1 day ago

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Spark Plug Olathe, KS

Customer Service was beyond rude. I bought a iPhone 13 last year. Alot of security problems. Sim swapping and so forth. When I gave my social security number to the rep in the store to look me up, she pulled up another name under my ssn. How's that possible? I asked if I could have the name associated with my account, and she said she couldn't. I was like, that's fraud and identity theft. Since 30 days was up, nothing they could do. Apple wasn't much help either. The hacker had full control over my phone, locked me out of apple ID and emails, therefore could not use phone at all. $1300 phone unusable. Apple can'tunlock . How am I supposed to know what the the theif changed my password to?

4 days ago

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julie roberts

I miss the days when they offered phone upgrades. I’m currently on a family plan and while my rate is low ($50/line for unlimited text calls and internet) I’ve also got the same phone since 2018 because I can’t afford a new one. Their service area is unmatched and I often flaunt in front of AT&T customers that if I didn’t have Verizon none of us would have service to call an Uber. Verizons website is a tad clunky but it’s also easier to reach a human than it is for other customer service lines

3 weeks ago

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Nikki Mascola Las Vegas, NV

We’ve been with Verizon over 20 years and this is the first time I was about to leave. I’ve been trying to find out why all the services upgraded on my account and I’ve spoken to several people with Verizon and got nowhere. Then tonight I was looking to file a complaint and got Ava. This wonderful Verizon employee took care of me in 5 minutes what I’ve been trying to accomplish for the past few months. Verizon needs to appreciate this lovely lady. I’m our country today good employees are not easy to find. I want you to know that Ava is a keeper. Thank you so much Ava. We need more people like you ☺️

3 months ago

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Christa Bartell Palatine, IL

Alright verizon, i have been with you guys since you bought out alltel many moons ago. Couple hiccups in that time but nothing serious. Now i am about ready to drop all my devices on the counter and walk out. Heres why. My husband passed away in December. I stopped at the verizon in Merrill WI on Monday January 9, 2023 with his death certificate and explained i no longer needed his line. They cancelled the line but said they could not take the phone back as it is not a corporate location so they had to call in and have a box/shipping label sent to me to send his phone back in. I get the box on Friday January 13, 2023. I did everything the instructions said to do as far as factory resetting the phone, etc.. i dropped the box off at the UPS store in Wausau WI on Monday January 16, 2023. I received my monthly bill which showed a balance of well over a grand. I contacted verizon via the chat option and they said the device had been received on or around January 22, 2023 approximately. They said they would update my account to reflect the device being returned and accepted. I kept getting texts to return the device. So i contacted verizon again via chat, they reassured me the device had been returned and accepted at the warehouse. Okay great, so why isnt my account updated yet? Well that can take 5-10 business days. Okay fine. Verizon agent tells me it will be updated and not to worry. Few days go by and i get another text to return the device. So i reach out to verizon chat again (this would be beginning of February now). They again reassure me account will be updated and they escalated the ticket to management. February 10, 2023 my bill has still not been updated so i can pay it, i contact verizon chat AGAIN (this being like the 5th time) i am told again the device was returned and accepted and they will need 8-10 business days to complete the expedited ticket and my account should be updated by February 20, 2023 so i can pay my bill. It is February 22, 2023 and i had to reach out to verizon chat again this morning as my account is still not reflecting the correct pricing for my phone line and the tablet line. Now i received an email from verizon financials regarding my "late bill". At this point i posted my complaint all over facebook, within minutes they told me to send them a message on facebook and someone would rectify the situation. So i send a message around 3:30pm on Sunday February 26, 2023. It is now 7:24pm and i have nothing, no answers, no solutions, nothing after 4 hours. They tell me the escalated ticket is still being processed. What happened to the 8-10 business days i was told 20+ days ago? SERIOUSLY! Now today March 2, 2023 I notice an alert on the top of my screen about data usage limited, so i again reach out to verizon. I try calling and after threw attempts i was not able to reach an actual agent. So i went through the chat option as thats the only option i had, there the agent told me my services were suspended after being reassured by the last couple agents that will not happen. I have screen shots. WTF! I am upset. Its like reopening the wound every damn time i have to do this. Having to go through this so many times on the same issue is absolutely rediculous. Do better verizon. For what we pay for your So So service, find a way to rectify this and maybe you wont lose a 15+ year customer. Sincerely, A very pissed off widow.

3 weeks ago

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Leona Davis Urbandale, IA

Horrible! Horrible! Horrible! If I could give it Zero I would! I ordered an iPad and some accessories and did not get the items so I called. They told me I would have to reorder and pay again then said I would get my refund within 10 days. They gave me a partial refund and I called about that. No one had any answers for why I only got a partial refund. Every time I call I get a new answer on when the rest of my refund will be refunded! Here I am almost a month from when I first spoke with them about the refund! A month! Yet they still want me to pay them! I am about to cancel service and go with another company. They transfer you and transfer you and no one has any answers!!!

1 month ago

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Kimberly Smith Chicago, IL

Customer Service at Verizon is top notch...Quick to respond to any issue Ive contacted them about Although I have very rarely ever had any issues with this company at all. They have great coverage...little to none if any dropped calls...Never had an issue with connection. Took a vacation went several hundred miles from home , Never had a minutes trouble or interruption in Service! They are a bit higher in price Though they do offer service plans to fit about any budget. For Quality Service...and Quick Response Time, and Great Customer Care.. Its Definately Worth Paying For!!

2 months ago

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Cindy H

Switching from AT&T internet to Verizon LTE Home Internet is saving us $117.00 a month. That is HUGE. As retirees on pensions and a fixed income Verizon is helping to give us some relief in this crazy economy. Thank you!! Verizon is "kicking it" and we are spreading the word.

2 months ago

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worddoer Bluffton, IN

VERIZON WIRELESS BELIEVES BUSINESS CUSTOMERS DON'T MATTER!!! My wife and I both have side businesses in addition to our primary jobs. Our tax person said if we setup a business account under the business name, we can write off a portion of our cell bill. We have been Verizon Prepaid customers for years and years, so I looked at a Verizon Business account. While on the website, a chat window popped up and I talked with a sales rep. That sales rep was helpful at the time and emailed to me a list of what we needed to start the business account. I filled out his forms and sent copies of all the documents he requested and he replied that everything was setup and ready to go. All I had to do was call in the finish the move from PrePaid to Business. This is where things went off the rails. When I called in, no one could find anything the sales rep did and I had to start the process all over again from scratch. In addition to that, I was told I can't just move from PrePaid to Business. I had to first move from PrePaid to a Consumer PostPaid account. Only then could I move to a business account. That who process involved being transferred to 8-10 different people and 2 hours on the phone. As far as I know, I think that might have happened. However, no where along the way did anyone confirm what plan, coverages or costs were. Supposedly it wasn't supposed to matter because we were going to be immediately moved out of Consumer PostPaid to Business PostPaid. Once that was done, we were sent to the Business department where I was again transferred to 4-6 different people and had to fill out and re email all the forms over again. Once we were approved, the "system" had issues and I ended up spending another 2 1/2 hours on the phone with the business department and missing an important business meeting because of this. At the end of the phone call I was told there was something wrong with my account and they were not sure what it was. I was told I would be called back in 1 hours. 2 1/2 hours later someone called and said they were working on finalizing my account. However, when they tried, they said they got an error that we needed to wait 24 hours. I was told I would be called them. The next day the 24 hours went by with no call. The closest corporate store is a 1 hours drive from us. So we packed up our boys and drove up to the corporate store where I waited....another 1 1/2 hours. Once I got to someone, she told me "we only help business clients from 9a-5p Mon-Fri. You will have to come back later". Not only did I waste 3 1/2 hours with drive time, but $30 in gas to find out this store won't help me. So here i am, with no idea of what plans, coverages, fees and costs I have. After wasting 8 hours of my life that I won't get back again, and my $30 in gas, Verizon doesn't seem to give a crap about this potential business client. The website says I no longer have an account with Verizon, but for the moment, our phones seem to be working. WORST. CUSTOMER. SERVICE. EVER!!!!!

1 month ago

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MBA Dallas, TX

Coverage has been the problem in the north texas area. Always need an extender to capture reception. When asked for solution from the tech support they really did not have an answer left for sprint

1 month ago Edited February 28, 2023

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Jasmin Mena

Honestly the only good think about Verizon is their connectivity. To my experience, nothing else matches that. Other than that I haven't been satisfied with their customer service or pricing. $80 per line is an absurd price to me and once we switched, Verizon didn't make any kind of counter offers.

1 month ago

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Mr. B Greenville, CA

I called tech support about 2 samsung note20 ultra 5g phones without the wifi calling option. After a week of calling "tech coach" and two trips to the verizon store, the phones were not able to be fixed. My last call, last night went on through 3 people over the course of 4 hours (including hold times) and ended with the level 2 tech trying to convince me that the phone is fine what I need is a network extender because I live outside of coverage area so that the phone can use a network signal instead of wifi. Soooooo.... my phone won't work with wifi, that's why I'm calling you, and your bright solution is to give me a network extender? The phone is still not functioning correctly, and neither is tech support.

2 months ago

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Roger Green Hempstead, TX

I would rate 0 if I could! They tell you they will give you $800 for your phone towards a new phone, then after you get bill they credit you $22 a month for 36 months to lock you in! If you leave before the 36 months or want, another phone you have to pay the remainder of the amount that they where supposed to pay you for the phone they bought. So they are stealing your phone to trap you to them for 36 months!!! I asked for them to return my phone that they didn’t buy and I was told it was gone and they could not help me. I think that all of these cellphone companies are very unethical and dirty now! I hope that Tesla is going to be a better company with a small amount of values and heart for their clients.

2 months ago

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Gina Donofrio

Verizon is one of the companies that reaches nearly everywhere. If Verizon can't give you service, you know no other company can. Just walk a few places and surely service will be obtained. The phones are conveniently put on a monthly fee called Edge Program. No contracts any longer, just buy a phenom of a phone and be reassured you're in safe hands.

5 months ago

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LowerVieuxCarre New Orleans, LA

If Zero stars was an option, I would have chosen it. I had an appointment from 8 a.m. to noon today with a Verizon 5G home internet technician to install the equipment. They never arrived. Starting at 11:57, I started texting and phoning to find out when I should expect him/her. After 1 1/4 hours and being transferred to a fifth agent, Verizon disconnected the call. Next, I spent 45+ minutes on live texting chat only to be told she never had the ability to help me. After almost 5 hours, I was told a technician would arrive in 25-30 minutes. That was 2 hours and 29 minutes ago. . .

2 months ago

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Sierra Teike Washington, DC

The worst company to work with EVER scams every single customer. New customers are scammed more than others as they act like everyone is clueless and stupid. I have been given attitude. Hung up on. Lied to. Promised to be called back 3 times. 4 months later and NOTHING just more bogus charges. I have lost money, time at my job, and every ounce of patience with this INCOMPETENT employment and SCAM of a company. I would recommend to read fine print and DO NOT PAY CHARGES THAT YOU ARE UNSURE OF. I’d give them a 0 star if I could. The BBB should shut it down

2 months ago

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Tristan Ferry Sharpsburg, GA

HORRIB LE! The customer service is a nightmare. If you need to use the chat - they transfer you and could care less if it goes to the right department - I have been transferred over 9 times in one chat session that lasted over an hour! HORRIBLE service. If you try the phone numbers they give you then you get to deal with the robot that never allows you an agent - you just get hung up on when you don't have an option to press that fits.

2 months ago

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Travis Ross Los Angeles, CA

Been a Verizon customer for 12 years. The one time I actually needed them when I had a phone lost, they came up very short. I have been on the phone with customer support, supervisors, managers. I was told I would be taken care of by 2 supervisors.Then told I would not be by others. Very inconsistent. And at the end of the day I was not taken care of and the situation was not resolved.

2 months ago

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Natalia Jayy Piscataway, NJ

Though connection/data services can be a bit glitchy, I do love the ease in which I use Verizon. Plus the plans offered are great! My only suggestion would be to offer more international cellular plans for students abroad so it is cost effective.

4 months ago

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Who Knows Baltimore, MD

Verizon is a decent wireless phone provider. They pricing is okay. There's better out there. This is just my personal opinion. I personally had to jump through his to get finally get my PW figures out, but other then this, they're not the worst option.

4 months ago

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Lesa Burgess Pleasant Grove, UT

I've been a Verizon account holder for my cell phone for almost 10 years now. I am on a family plan that has unlimited data, talking & texting. I love the customer service at retail stores in my area here in Utah. They are very helpful & knowledgeable in their dealings with me, the account holder. My daughters phone was not working properly and when we took it into the retail store, they explained some options & have the best thing for me to do with my daughters phone. After sending the phone in because of the Verizon protection service I have, I received a new refurbished phone with in 48 hours.

4 years ago

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Jason Atlanta, GA

I have their plan that includes unlimited data and espn+, disney+, and hulu - not bad for $80 a month if you ask me.

2 months ago

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Angelika Benson Winter Springs, FL

Verizon is a scam company - if you cancel service they charge you through your billing period. Customer Service gives you the run around and does not explain their policy of charging for service not provided. DO NOT use this company. Further, I tested their subsidiary - Visible - the cell service is terrible - total downgrade where you can do simple things like letting Target know you're there for a pick-up.

3 months ago

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Crystal West Warwick, RI

If you owe Verizon a cent of last month's bill they lock you out of the app. My bill should be 150 but every month I owe about 450. Because I'm less than 1 month passed due I'm not able to speak with an agent to unlock my account and see the bill. I tried their chat room they suggested but it's another AI that has a payment link that doesn't work and no way to get the account unlocked to make a payment. Verizon is by far the worst phone company I've had. Get a company you can trust

3 months ago

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Ramses Larabel Grand Rapids, MI

The best part about Verizon was its little subscription packages add-on when they charge you an arm and leg for a phone bill. Literally my bill (one line) increased 5$ a month every 1-2 months, i started out $50 a month, my last month was $69 dollars before I canceled. Everyone talks about how verizon has the best coverage, but outside the city I wouldn't be surprised if I didn't get service when t-mobile and other carrier did. Its really a bad deal when you consider top carrier charge less for their plans with the same or even better quality and other carrier with slightly less quality charging $15-20 a month. If you sign up or have signed up for a verizon plan consider yourself a victim of corporate theft.

4 months ago

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kodjovi EKLOU Gaithersburg, MD

They offered me attractive rewards ( (200 $ gift card + Security camera system) to have their Internet Service. These could be accessed only about 5 months after the start of the service. When it is time to redeem, they give you a very short window, which when you miss, you lose the reward. I think this is very unfair, it takes 5 months to make the reward available but 24hours to redeem? What are the chances you won't miss this? Why not just send these rewards once it has been picked in the system at time of subscription and once the redeem time is reached? When I called they said it has expired and they said there is nothing they can do. Very unfair!!!

5 months ago

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Peter DiGuardia

I have been a customer for almost 5 years. After dealing with service issues, I was offered a promotional phone upgrade on which I took including additional phone lines. There is now a billing issue that no customer care agents can fix or comprehend. I have always paid my monthly bill and am current. They tried to withdraw $802 from my account and can not explain why or give my an updated ongoing monthly bill. I have asked to speak to management over ten times and they still have had no contact with one. They will unexpectedly disconnect the call when customer service can not figure it out. I have spent 12 hours of my life in the last 2 weeks trying to get this resolved and there is still no progress. They have told me a manager will call me back multiple times, this has yet to happen. I only have 4 days left until my 30 day return policy is up. I feel like they want to push you past this point.

5 months ago

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Life of Frog South Bend, IN

Terrible customer service. Terrible reception. We had Verizon when they were the only cell phone who serviced our area. When we found out they actually didn't service our area and had no towers in the area (Verizon sent a truck out to instigate), they admitted that they had no towers and no service in the area, but still charged us to cancel our plan with them! Shady and shiesty!

5 months ago

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Pine39 Groton, CT

This company is like a suave car salesman. They are always trying to sell you something whilst pretending to help you. My phone just got shut off the day after I made a payment arrangement with no notice. I am a little behind in my payments, but I need my phone to work and live. They take advantage of the average working person knowing that they can demand payment by withholding information and stonewalling customers as cell phones are somewhat of a monopoly. When you try to make a different arrangement (ie pay a little now or anything just to restore service), they force the customer to be silenced by not allowing contact with an agent. This company is covertly malicious in their handling with people. They also make the bills exceedingly more complicated then needed, sneaking in charges that are unnecessary. So disappointed in Verizon.

5 months ago

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Bob Sharp Chicago, IL

I get good service everywhere I go fast and reliable

3 weeks ago

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mary susan watkins Spring, TX

i have used verizon for a long time,and have found them to be just ok..the service area is good,but the phones offered are no longer "free" to customers as they once were and to upgrade, you must pay a lot..you CANNOT get a real person on the phone and must do it all online or on your phone,whether its an issue with billing or your phone..i paid online one month and then got a "nastygram" e mail saying they had not receive my payment..i had to jump through hoops online to get a new log in code,doing it over several times, and then it didnt stay online! ifinally just went online, paid the double amount and never got a thank you or a notice of my other payment,even though i had a confirmation number..i may switch to someone else...!

11 months ago

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larry Fort Myers, FL

Good company with a good coverage area. i have used them for years

1 month ago

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scotty Saint Paul, MN

best cell phone company out there today. They have the best coverage. all the cell phone companies have the same deals on phones but wherever someone's sprint or T-Mobile phone doesn't work, My Verizon has signal and works just fine. I wish I would have stayed with my unlimited data plan, But opted out to go on a family plan with measured data each month But we've managed to dial it in and Not go over And it's actually cheaper for us. Definitely recommend

1 year ago

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Bob Trammell Los Angeles, CA

Verizon is one of the major cell carriers in the US. You can find their stores almost everywhere. They have a wide variety of plans and devices they will sell you. They have arguably the best cell coverage of any cell carrier and this is particularly true where I live. But... Their customer service is poor. I had billing errors regularly in the almost 20 years I used Verizon. After a while, it gets tiring to call their customer service month after month after month to have them adjust your bill. The people you talk to can't do it; they have to pass it up the line to some unknown supervisor who makes the decision. They tell you you'll be notified, but you aren't, so you have to check yourself and get back to them if there's a problem. It's nice being able to take your phone in to a local office if you don't know how to do something with it or something isn't working right and get help from somebody knowledgeable. The people are all friendly and nice and well trained. They just can't get their billing right.

1 year ago

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Andrene Finn Washington, DC

I recently switched to Verizon from AT&T, December 5th of this year. I was assisted by Mr. John V, one of the most patient person I have ever met. He was extremely understanding to our need. He ensure my hubby and I were pleased throughout our service experience. We are very happy with our decision to switch. John also recommended, " Stop by should you need help with your new phone". His request instantly warmed my heart. Thanks for employing John. His level of professionalism was above and beyond. Thank you, Andrene Finn

1 year ago

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Dale Dunfield Rockville, CT

After being a longtime Verizon customer (including all the former companies that ultimately became Verizon), I made the mistake of changing to a different company. It took me less than one week to realize my error. On 11/16/2021, I went to Verizon, 90 Buckland Rd, South Windsor CT. I met Candice, a Verizon specialist, who proceeded to spend almost two hours to return the excellent service I once had with Verizon. She helped me with a new plan, a new phone and best of all captured my original Verizon cell phone number. I can't say enough about her. What a stellar Verizon employee !!

1 year ago

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Kaylee Gay Chicago, IL

I love how much coverage Verizon provides as well as the flexibility in plans and customizable family options. They make it so easy to find the perfect plan for you. I felt like Verizon covered a wide range of areas to where I was still reaching coverage on top of one of the Rocky Mountains. I also love Verizon's warranty protection and customer service. Their employees are always so ready to help you and they definitely take care of their customers. I don't see me switching anytime soon!

1 year ago

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Razel Levine Puyallup, WA

This review is in praise of the employee, Christian, who helped me at the Verizon store in Sumner, WA on August 27th. He was cheerful, polite, and very knowledgeable. He quickly and easily fixed my Moto phone problem, which I very much appreciated. Update: needed to get phone looked at again on August 28th, and different employees insisted I wear a mask (which is unhealthy for me). I told them I couldn't, and they said they wouldn't help me, company orders. I left.

2 years ago Edited September 14, 2021

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Wayne Allen Yerington, NV

Good quality service, but when renewing my service with a replacement phone and adding a third phone to my account. I decided to take the UNLIMITED program for service. Guess what it is not unlimited for anything other than talking on the phone. Everything else has caps that are lower than everyone else. And when going into one of their "stores" their excuse is that they can't any phone service, program changes, or anything else because they are just a sales location. You have to go to a "company" store to rectify anything. I returned my phone and changed to T-Mobile. Better programs at cheaper prices and much nicer people. Good buy, good riddance Verizon!

3 years ago

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Karen Jorgensen Washington, UT

We've had Verizon for over 10 years now and they have always been very helpful and knowledgeable and reliable. We can have a team member help us in person at any time, upgrade our phones, give us info on new phone, pros and cons, and help us get the most for our money. I appreciate that they are considerate of the fact that we work hard for our money and don't want to waste it. We are never without service and it's a comfort knowing we will have service no matter where we go.

3 years ago

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Mr. E Cheshire, CT

Verizon, what a love-hate relationship that was. I chose Verizon primarily for the same reason everyone else does; Coverage. They do have the best network, but the gap is closing. Recently, I think they’ve recognized that the competition is catching up in terms of coverage and this has forced Verizon to be more competitive in their offerings, which is always good news for the customer. During the time I had Verizon, I also had Metro PCS (which uses T-Mobile’s network. My Metro plan was $25 a month, so it was worth the convenience of having 2 phones). In the beginning, the differences were night and day. My Verizon phone would get service in many more areas than my Metro PCS phone would. But after 2 years, that changed, DRASTICALLY. T-Mobile’s service has improved so much to the point where the differences were negligible (and this was traveling in the Northeast as well as Colorado, New Mexico, Florida and Puerto Rico. In Florida and New Mexico, my MetroPCS service was actually better). Although, the Verizon phone service was still outperforming my MetroPCS overall, the difference in service wasn’t enough to justify the cost. I noticed that the times that the Verizon phone did work where my Metro phone did not, it was mostly on 3G or 1x, so the call quality wasn’t what you’d expect in 2019. The straw that broke the camel’s back was when I tried to upgrade my Verizon phone at Best Buy. They were having a deal on iPhones that would’ve saved me $150. There was a restriction or glitch having to do with my Apple Watch being paired to my existing iPhone that prevented me from doing the upgrade at Best Buy. The computer at Best Buy said I had to go to Verizon to do the upgrade. Verizon stores aren’t known for offering good deals on anything, and when they do, there’s always the catch that the discount is applied over the course of 2 years instead of at the point of sale. This was a problem for me because I normally pay off my phones in the first 2-3 months so I don’t have to pay for the phone AND my service. It’s easier for me to just bite the bullet and pay for the entire phone asap and pay a much smaller phone bill moving forward. I also didn’t like the fact that when you get a phone at Verizon, whatever you pay towards the cost of the phone needs to be paid up front or you have to pay for the entire thing in one lump sum. For example, I got an iPhone XS Max at Verizon in October. Total price was approximately $1,250. I put down $800 at the onset which reduced my balance on the phone. But Verizon wouldn’t accept partial payments on the phone beyond the minimum amount unless I was paying the whole thing off. I planned to pay it off in $150 installments every month until the remainder was paid, but since they wouldn’t accept that, I had to pay them the remaining $450 in one lump sum. It’s all a ploy to keep you on the hook and that’s what I didn’t like. Besides that, the international rates are ridiculous and the data throttling limits are too low (22GB vs 35GB with MetroPCS and 50GB with T-Mobile). I can see why Verizon got away with this back in the day. Back then, they were the only game in town in many regions. That’s no longer the case and that’s why I left. They need to ease up with the restrictive policies.

3 years ago

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Whitney Stanko Smithfield, UT

I absolutely love Verizon! Great coverage everywhere I went. Never had a problem with my phone service. Whenever I went in they were always willing to help me as much as they could without my mothers pin to access account. Sad when I had to switch carriers because my self was broke and I had to find something cheaper that only I could afford when not being on a family plan.

3 years ago

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Miguel Figueroa Provo, UT

Can be more expensive than some of the competitors, but in my opinion, you get what you pay for. I’ve had my service go out twice, once in the middle of nowhere in a hike and again in drive between Cali and Utah. I’ve done that drive several times since then and haven’t lost service again. Great speeds everywhere we go, which is are the two things that matter to me as I travel with my wife. You should never have to worry about your cellphone service, and that’s what I get with Verizon.

4 years ago

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Diana vaiano West Babylon, NY

Well I like Verzion been with them a very long time today I called to apply for 55 older discount which they said I was approved then I get an email stating that 55 older is only applied in other regions than NY well I hit the ceiling finally spoke to manger he said the same thing but he was able to lower my plan by switching my plan so my bill was reduced by $30 so therefore I’m still a happy customer I was almost ready to change carriers but now I’m happy again thx Dianav

4 years ago

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IDA MCDAVITT FRESSILLI

I switched to Verizon mainly for the coverage. I am in real estate, so I need to know that I have a reliable phone. Customer service has always been helpful. We also have our internet service with Verizon. We have unlimited service, but once a certain amount is used, we go into slow mode. When that happens, I try to do most of my internet work during non prime times. We are fortunate to have a Verizon store close to where we live. They are always helpful.

4 years ago

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Anne Kimball Salt Lake City, UT

Their cell service is almost always available when others aren't. They are just unbeatable in that regard. They are a little on the pricier end as far as cell phone companies go, but the reception is superior in my experience. I had to cancel my service because I was switching on to my husband's family plan, and when I cancelled it was actually super easy. I waited until I had paid off my phone and then they didn't charge me anything to cancel.

4 years ago

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Bruce Fischler Pompano Beach, FL

I was with Nextel/Sprint almost 30 years. Enough. I went to the Verizon store in Pompano Beach Florida and spent quality time with Will. I traded in 2 Note 5s and got a S9 and S9+. Everything is perfect. I even had the pleasure of speaking to a tower 2 rep who got everything explained to me. Nothing but codis to all. Great phones. Great service (unlike my previous carrier), and the store around the corner. Go Verizon.

4 years ago

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Jacinda E Sandy, UT

Switched from AT&T to Verizon just a couple of months ago. The transition was simple and customer service was very helpful with keeping my old phone number and getting all of my contacts into the new phone. So far the service has been really good. I live in Utah and I go to lots of remote places in the mountains. Most of the time I get cell service. So far I have liked the switch.

5 years ago Edited September 14, 2021

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SSawyer New Haven, CT

I've been with Verizon for what seems like forever, primarily because their coverage is the best. Rarely ever have a dropped call or problems connecting over their network along the entire eastern seaboard. My only complaint is that in the past they didn't give rollover minutes and their plans were very expensive compared to other companies. Recently they started offering their Edge program with unlimited texts and unlimited messages for roughly the same pricing so they are learning how to keep customers happy. Don't like that the loyalty program has basically disappeared. You used to receive a large credit towards the purchase of a new phone every two years. They will still give you a credit but now they have added a fee when you activate a new phone which offsets the credit. They also have stopped giving corporate discounts to all accessories. I bought a mophie case for $75 with my discount for my Samsung III but when I went to buy the case for my Samsung IV I had to pay the full price of $100. They can nickel and dime you on certain things. I was very disappointed in the fact that I was paying about $8 a month for insurance on my Samsung III and when it died after about two years (so I paid almost $200 for insurance over that time) I was told the insurance was with a third party and I had a $100 deductible (making my ultimate cost for a refurb replacement $300). Was not happy at all and find this very deceptive. Ended up having to buy the new Samsung V for about $250 which the edge plan lets you pay for over 24 months.

7 years ago

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M T Chicago, IL

This is the clearest cell service I have ever had. Great products and customer service staff

2 months ago

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