Sunnova Reviews
8.0
Overall Score
Verified Customer
Review Source
Dawn Kleintop USA
10 months ago
Reply from Sunnova
Greetings Dawn. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Mar. 11th, 2025
Verified Customer
Review Source
Yvette Castro Puerto Rico
1 year ago
Reply from Sunnova
Greetings Yvette! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Jun. 25th, 2024
Verified Customer
Review Source
Paul Picken Ledyard, CT
Just so happy with seamless transition. We are in our 3rd year. Only had to call for service once. Sunnova responded very quickly to rectify the issue. One panel was not producing due to micro inverter. They responded with a quick switch over. Was amazed at the technology that the repair man knew exactly which one it was as it showed on his phone app..
4 years ago
Reply from Sunnova
Thank you Paul]! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb
May. 24th, 2021
Verified Customer
Review Source
Tom & Gina Piper Blandford, MA
Everyone from start to finish was polite and professional. They said that my roof needed replacement and did the replacement at no cost to me. The electricians and the carpenters were great, they spread grass seed where they had to dig to bury the cable. The customer service always called to give updates and things that we needed to do for the hookups.
5 years ago
Reply from Sunnova
Hello Mr. & Mrs. Piper, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback!^JD
Jun. 16th, 2020
Verified Customer
Review Source
Ed Dubiel Methuen, MA
Entire crew from sales to implementation did an excellent profession job. Answered all my questions and resolved any issues quickly to ensure timely implementation of the system. Excellent communications and teamwork throughout the project.
4 years ago
Reply from Sunnova
Thank you for the kind words, Ed. Welcome to the Sunnova family! ^JD
Jan. 12th, 2022
Verified Customer
Review Source
Shawn Connors Holliston, MA
They were great to work with. Included a new roof in my lease too. Their Master Electrician fixed many issues in my existing panel and made the entire panel more efficient and neat. The install crew was very professional and neat as well. I would highly recommend Sunnova.
4 years ago
Reply from Sunnova
Hello Shawn, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD
Nov. 16th, 2021
Verified Customer
Review Source
George Lohstroh Fullerton, CA
The installation went smoothly and the payments so far so good. However, I've not heard from any service Rep on how my system is doing. Also I was told that the panels would get cleaned now and then, we'll it's been 2 years and haven't been cleaned? When do they need cleaning?
4 years ago
Reply from Sunnova
Thank you George ! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB
Jun. 29th, 2021
Verified Customer
Review Source
Jaime Corbu
I'm very satisfied with my service. From the salesman to the installers both roof and solar panels and everyone in between, the process was done timely, efficiently and all of my questions were answered at any time during the process.
5 years ago
Reply from Sunnova
Good morning Jaime, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Joan Manzo Berlin, NJ
The main reason for installing the solar panels was to reduce dependence of fossil fuels. The system has delivered and has run problem free since installation. I am also able to run my EV charger. My goal of reducing my carbon footprint has been achieved; the savings aren’t bad either!
6 years ago Edited January 10, 2024
Reply from Sunnova
Good Morning Joan, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Dec. 10th, 2019
Verified Customer
Review Source
Robert
So far so good, no issues with Sunnova / Trinity. Installation in one day. Just a few weeks to go on-line. Very happy with power being generated. Didn't pay a dime for the system, just paying for electricity being generated. Having issues with National grid and highly estimated bills. Hope to get them resolved soon.
6 years ago
Reply from Sunnova
Hello Robert, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Nov. 4th, 2019
Verified Customer
Review Source
Duane Jahn
Sunnova professionalism at the highest level on every step of the installation process. I was in constant contact with them throughout the whole process. I would recommend them to anyone who is interested in lowering their energy footprint.
6 years ago
Reply from Sunnova
Good Morning Duane, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Oct. 29th, 2019
Verified Customer
Review Source
julie
6 years ago Edited March 22, 2024
Reply from Sunnova
Good Morning Julie, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP
Oct. 29th, 2019
Review Source
Carrie Sharkey
Overall my experience was good. I had my roof done first by Sunnova then panels put on. Sunnova was very informative- always updated me on progress and appointments. I really don’t have any complaints about the company and I’m very pleased with everything. If I had to pick one con it would be the app. I can’t quite figure it out yet. Another thing I want to point out is I researched before I signed up and I thoroughly reviewed my contract and the time it took to actually turn the system on was what they told me. I also want to take this opportunity to praise Thomas D. He was awesome- he was in constant contact with me during the roof repair/install.
9 months ago
Reply from Sunnova
Hello Carrie. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Apr. 24th, 2025
Review Source
Kimberly Lafrance
I only just got the panels working so I don't know about that yet. But this company is great to work with. I waited so long to find the right deal and right company for solar, I feel that Sunnova is the right choice. They always update me and answer all of my questions. Their app is great. I can see exactly what is going on with my array. And Trinity Solar are the ones that signed me up and everything they said up front has happened. Everything was explained by them in detail. No surprises. I'm excited to have my imprint on the environment lessened and spending much less money on electricity a month is also great. I am very happy to have finally gone Solar with the right company.
10 months ago
Reply from Sunnova
Hello Kimberly! Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Mar. 18th, 2025
Review Source
Linda Sparks
Sunnova has taken care of us whenever we needed anything to do with our solar power system. We have been very pleased
1 month ago
Verified Customer
Review Source
Phoebe Mossey South Yarmouth, MA
Our electric bill, especially in summer when we're using central air, has dropped dramatically. Also the panels themselves are solid black and much more attractive than others that have ugly black pipes visible.
4 years ago
Reply from Sunnova
Phoebe, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD
Jul. 6th, 2021
Verified Customer
Review Source
John Crockett Crowley, TX
Ease of installation and set up, after installation and set up operation is seem less with little to no personal interactions. Receiving monthly email reminders for upcoming payments is also extremely helpful
4 years ago
Reply from Sunnova
Thank you for sharing your story, John! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD
Jun. 22nd, 2021
Verified Customer
Review Source
Barbara Bellamy Fort Worth, TX
saving me money, great customer service, very courteous work crew, courteous, respectful of property.. Cleaned up everything before leaving ..well prepared for city inspection.
4 years ago
Reply from Sunnova
Hi Barbara, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.**MC
Apr. 19th, 2021
Verified Customer
Review Source
Joyce Clark
The entire team was knowledgeable and answered ALL my questions immediately. They were courteous and handled the installation exactly as they promised, which included removing and replacing my patio pavers.
5 years ago
Reply from Sunnova
Thank you for sharing your story Joyce! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
Dec. 2nd, 2020
Verified Customer
Review Source
Wendy Carter
Efficient and thorough installation and explanation of each step in the process. The representatives kept me fully informed of what the next steps were and an estimated timeline for the permits and inspections.
5 years ago
Reply from Sunnova
Good morning Wendy, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Fred G
Excellent work done in a timely manner, the team was professional and left work area clean and organized after each days work. Product functions as promised. I would recommend them to family and friends.
6 years ago
Reply from Sunnova
Hello Fred G, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
Jan. 8th, 2020
Verified Customer
Review Source
Jennifer Alexander Chico, CA
The people I interacted with were very knowledgeable, helpful, and friendly. I never felt like I was bothering anyone with my questions. The installation was quick and efficient.
6 years ago
Reply from Sunnova
Hello Jennifer Alexander , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Dec. 3rd, 2019
Verified Customer
Review Source
Hollace Paternoster
Everything was done exactly the way Andrew said it would be, Install was done on time and very clean and neatly done. I pay my bill each month and have had no trouble and for that I am a happy person. Thanks
6 years ago Edited January 10, 2024
Reply from Sunnova
Thank you for sharing your story Hollace! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
May. 8th, 2020
Review Source
Sara Stropoli
Well I really wish I had used TRINITY to begin with. If I had, I think the solar panels installed would have been the correct number of panels to begin with. They were so kind and helpful.
I really appreciated Sunnova working to get my payments set so that they do not increase over the years but remain constant. I know this took a lot of additional work on your part.
9 months ago
Reply from Sunnova
Greetings Sara. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We are here to help!
Apr. 24th, 2025
Review Source
David Pasqualicchio
Very informative ,Carl our rep explained in detail what would take place with Trinity employees,the town permits ,and Rhode Island energy.Trinity staff, equipment,installation time ,site preparation ,clean up was incredible .Solar panels were neatly placed to actually improve the house identity.I would highly recommend Carl and his crew especially getting it done efficiently and most important my second electric bill read None,no payment due.
10 months ago
Reply from Sunnova
Greetings David. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Mar. 27th, 2025
josephine ponce
Your service people, office people and agent Roberto Rios are really on the job. They have been prompt in letting us know the developments going on from start to finish. Your service crew were very precise with what was needed to be done and patiently worked until everything was okay!
Everyone concerned were courteous and treated each other and us with respect!
Congratulations to everyone and we thank you very much!
11 months ago
Reply from Sunnova
Thank you, Josephine, for taking the time to write us a kind review. Glad to hear that Roberto delivered great service and answered all of your questions. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
Feb. 17th, 2025
Review Source
Thelma
The staff. They were all so professional. The best I have encountered in all my business dealings. Starting with the two sales persons, Joe and Evan. They were so knowledgeable, professional I signed right away.
Nate the supervisor for the roof, is wonderful. The whole process from beginning to the end, was seamless. I was kept informed throughout the process by Carlos.
Thank you for doing a great job.
Keep up the good work.
11 months ago
Reply from Sunnova
Hi Thelma, thank you for your message. We strive to make the switch to solar a smooth journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for choosing Sunnova!
Feb. 10th, 2025
Dan frink
Started with my good friend Jonathan L. coming over, talking with me and answering every question honestly. Helped me get the process started and kept me up to date along the way. Spoke to so many along the way, Lindsay in particular was always very responsive and had answers right away.
The install team was great!! They were very very professional but I like to think I was able to loosen them up and they were great all around. Very friendly, very funny but professional and kept me up to date on progress. I cannot compliment them enough!
Overall a great experience, the wait for the permit checks and final inspections from the town, not Sunnovas/trinitys fault, but that was a painful wait after all the hard work that went in. I’m up and running and hope to be saving money very soon
1 year ago
Reply from Sunnova
Thank you, Dan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 23rd, 2024
James Van der Veen
Sunnova is an eye-opening company in the residential solar business from the very moment that we sat down with our Rep Ignacio. Forget about buying for cash or financing for 25 years, we are leasing our system for the price of our average electric bill for the past 4 months. Fortunatley for us, the months were winter time months and we live in South Florida where we don't use our air conditioning much as the weather is very nice. It is open windows and doors for homes in this area. Ignacio explained to us the benefits of leasing a solar system, and the biggest benefit of all is that there is no investment in your solar system. And, if something goes wrong, Sunnova will be out to your home to fix whatever is wrong ASAP, because the only way they can make money on this system, is to have it producing more power than we need, so they can sell it back to our electric utility company. They even had to add a panel to our system, as it was not producing enough power to enable Sunnova to sell back to the Utility. And, if there is any issue like the addition of a panel, Sunnova is the responsible party to eliminate the issue. I really support and like this company!!
1 year ago
Reply from Sunnova
Hello James, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations. Thank you for being part of the Sunnova Family!
Jun. 28th, 2024
Review Source
Jess Barber
Made the entire process for getting solar panels very easy, I just needed to be home on certain days to let people in the house to do the work. They did all of the contacting with the city and my energy company, as well as pulling the permits. Even getting the quote was a simple process, they pulled all the information they needed from the city, including how old my roof was because I wasn't sure, and showed up with a small presentation to discuss the kind of savings I could see. We just got our panels turned on, it took a little bit of time since it's a long process going through the city and our energy company, but it was easy
1 year ago
Reply from Sunnova
Thank you, Jess! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 14th, 2024
B. Robertson
Making the decision to install solar panels on my home has been a transformative experience with numerous positive impacts. Here are some of the key ways in which going solar has enriched my life:
One of the most immediate and noticeable impacts has been the reduction in my monthly energy bills. By generating my own electricity, I have significantly decreased my reliance on the grid, leading to substantial savings. Over time, these savings will more than offset the initial investment in the solar panel system, providing long-term financial benefits.
Switching to solar energy has allowed me to make a tangible contribution to reducing my carbon footprint. Knowing that my home is powered by clean, renewable energy gives me a profound sense of satisfaction. It's rewarding to be part of a movement that is actively working towards a more sustainable future.
The installation of solar panels has also increased the value of my property. Homes with solar energy systems are often more attractive to buyers due to the potential for lower energy costs and the eco-friendly benefits. This added value is a significant financial advantage.
By generating my own electricity, I have gained a sense of energy independence. I am less vulnerable to fluctuations in energy prices and potential power outages. This reliability and self-sufficiency provide peace of mind, especially during peak demand periods or unforeseen grid disruptions.
1 year ago
Reply from Sunnova
Thank you, B.! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 14th, 2024
Review Source
Jennifer Reppond
We installed our solar panels in 2020. Our panels have not given us a day's trouble. And Sunnova is on top of watching for outages, issues with the panel or equipment. Most times they contact us to let us know there is an issue before we even realize there is a problem. They handle everything when it comes to maintenance. But, we have not had that much trouble with our system, so we rarely need them to fix things. Our sales rep was (is) amazing. We still call on him with questions. We purchased our batteries in 2022, prior to that our overages were sold back to the grid for credits. But now, our batteries are charged up by around 9AM most mornings, and then our house runs completely on solar during the day. The batteries kick in at dark, and even in the hot Texas summer, we rarely ran out of battery power. Another great feature is that we have a storm watch. When severe weather is about 100 miles from us and coming in, our battery system automatically begins to charge itself so that when the storm hits, our batteries are at 100% capacity. We love having gone solar. And, if we move, we will invest in it again.
1 year ago
Reply from Sunnova
Greetings Jennifer! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 12th, 2024
Review Source
Michael Bails
Getting solar was very easy and everything went just as they promised. Adding a battery after has taken a very long time and I have had issues with the subcontractor they used to get the system installed. What should of been 2 days at most turned into 4 days of making sure someone was here to wait for them and I am still waiting for them to get the final approval to turn the batteries on as they did not file the paperwork correctly and this has delayed things at least a week and a half and still counting. Sunnova is a great company, but be careful of the subcontractor as they are not all the same.
1 year ago
Reply from Sunnova
Hello Michael. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 19th, 2024
Review Source
RM
I was originally was approved for a loan through Sunnova, but the company that offered solar most likely did something wrong as they have been known to do, so I had to get a loan elsewhere. With that being said, Sunnova had great coverage for solar beyond what Green Day Power ended up giving me. Somewhere along the line Sunnova contacted me for maintenance, so I think Generac assigned Sunnova to maintain my system from now on. No one could give me an answer. But I do know GDP never freely offered to come by and look at my system other than the multiple times I reported problems. Sunnova did freely contact me for a check up and found some problems that weren’t fixed by GDP when that should have been fixed months ago. So I’m glad Sunnova stepped in.
1 year ago
Reply from Sunnova
Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 19th, 2024
Review Source
Janet S
I moved into a new build home that had Solar Panels from Sunova. I was apprehensive to sign a rental contract since I had not had solar at any other home. Having Solar is the best thing that has happened to my home ownership. Sunova has been an excellent company to work with. They are so professional and have checked in to make sure it reduces my bill to their satisfaction and I was happy with the system.
By the experiences I have had working with them I fully trust they will be available if needed. The reduction in my bills is incredible. The system looks organized and neat. All of my uneasiness or concern over solar is gone and I am now a firm believer thanks to Sunova and their associates.
1 year ago
Reply from Sunnova
Hello Janet. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 19th, 2024
Soraya Vega-Rosado
I am very happy to have the system in my house. Being that I live in a place where electric power constantly fails and that I work from home, I can safely say I no longer have that problem. I can not afford to not have electricity because my work depends on it. I am actually paying the same/slightly less than what I was paying in my electric bill, but I choose to have it like that because I wanted to make sure we have electric power at home; feel safe that everything is working. I choose a larger system than my house needed because we wanted to make sure we cover future projects at home and also make sure to have double the battery capacity. I strongly recommend people to change one bill for the other since we have to pay for electricity anyway. This system makes me and my family more resilient and able to continue even under outages.
1 year ago
Reply from Sunnova
Greetings Soraya Vega-Rosado, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!
Mar. 22nd, 2024
Review Source
Yash
I recently had the pleasure of working with Sunnova for the installation of solar panels on my home, and I must say, the entire experience was exceptionally smooth and hassle-free. From start to finish, Sunnova made the transition to solar energy seamless and effortless.
First and foremost, I was impressed by how Sunnova handled all the paperwork and administrative tasks associated with going solar. They guided me through the entire process, explaining each step clearly and providing all the necessary documentation. They took care of permits, inspections, and any other bureaucratic hurdles, allowing me to focus on the exciting prospect of harnessing clean energy for my home.
The installation process itself was a breeze, thanks to Sunnova's team of skilled technicians. They arrived promptly, worked efficiently, and completed the installation with minimal disruption to my daily routine. Their professionalism and attention to detail were evident every step of the way, ensuring that the solar panels were installed safely and securely.
Once the installation was complete, Sunnova handled the activation of the solar system with ease. They coordinated with my utility provider to ensure a seamless transition to solar power, monitoring the process closely to address any issues promptly. Before I knew it, my home was powered by clean, renewable energy, and I couldn't be happier with the results.
Overall, I am thoroughly impressed with Sunnova's commitment to making the switch to solar energy as easy and convenient as possible. Their attention to detail, excellent customer service, and expertise in the field set them apart from the rest. If you're considering going solar, I highly recommend choosing Sunnova for a hassle-free experience from start to finish.
1 year ago
Reply from Sunnova
Greetings Yash! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!
Mar. 22nd, 2024
Review Source
wtakio
I really appreciate how helpful everyone has been through the whole process of “going solar”. Early on every time I had questions and concerns our solar consultant was always willing to make time to meet and explain, clarify and educate us on everything we needed to know. Beyond that all other steps to go live were straight forward and easy and the cutover was seamless that I only knew it happened because I received confirmation that our electricity was now being generated by our solar panels. What a great experience for someone like me who knew solar could be beneficial but was a little skeptical of how to make the transition. Now we have been live for a couple of weeks and everything seems just as it was before when we were getting our energy direct from the electric company.
2 years ago
Reply from Sunnova
Hello wtakio, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!
Jan. 12th, 2024
Review Source
Maynard Concord, NH
Customer service was amazing. A representative comes over to talk about how everything works before you decide if you want solar or not. Throughout the whole process our rep, Dwight, would call or text us to give us updates. If any problems come up during inspection the company will usually help resolve it, we needed a new circuit box before installation and that was taken care of by Sunnova. After installation, we had to wait for the state to give the approval before turning them on. The whole process will take some time, it relies on the state, the energy company, and Sunnova. From day 1 to turning the solar on, for us, took about 8 months, but now our electric bill is basically gone, and we only pay for the solar panels (the price is discussed during consultation). Overall, we love having solar and have not had any problems thus far.
2 years ago
Reply from Sunnova
Thank you, Maynard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Dec. 26th, 2023
Review Source
Flo F Penn Valley, CA
Sunnova’s Enlighten on-line solar system monitoring tool is very well designed. I can see how my system is working 24 hrs a day, empowering me to make informed decisions about the best time to use my appliances. When the PGE power went out recently, the house automatically switched over to solar battery use. And we immediately received notification from Sunnova reminding us to cut back on our electrical use in order to preserve our battery charge. My sales reps from SEP, Michael F and Crystal G were fantastic. They were so helpful and through, I decided to cancel a contract I already had with another company and go with Sunnova. They continue to be available for assistance, rather than abandoning me once the sale was over. I’m very pleased with Sunnova.
2 years ago
Reply from Sunnova
Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Dec. 26th, 2023
bob and lois king Glendale, AZ
by purchasing the panels we did we have seen many days where we did not incur any extra charges from the infamous APS who happen to be our primary supplier if EMF.. we thiught at first the power we bought was not enough but the learning curve over the past couple years has been a good lesson. we have kearned that thru certain precautions and measaures taken have enhanced our ussage but also has allowed us to brag about we have done with our monies wjhen it comes to purchasing solar panels and the ir usage! we have learned that it has been worth our time and our money to "practice what we preach" when it comes to good frugal usage of natures bountys available to us from and thru Sunnova Products..
2 years ago
Reply from Sunnova
Hi bob and lois king, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!
Dec. 15th, 2023
Review Source
Bizman Joe
The Icon/Sunnova sales rep was very straight forward and honest unlike some of the other solar sales reps I had encountered from other companies. He was very genuine and his continuing follow ups kept me in the loop. The installers were also on point and friendly guys. I liked that tue installation crew was from the company amd not a 3rd party installer. All start up instructions were sent via email amd if I had any questions, they were quickly answered via text or call from the sales rep and/or corporate support. In the first few days I'm already seeing energy generation credits vs. consumption, so I'm happy.
2 years ago
Reply from Sunnova
Hello Bizman Joe,please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible service.
Nov. 30th, 2023
Review Source
Janet MEYERS Las Vegas, NV
From the beginning to the end Phil was awesome and bent over backwards for us. The installers were very professional too and respected my roof and yard. The communication between Mars and the workers were not so great. Everytime I had an issue I would write Mars and Phil and Phil would answer first and Mars would answer days later. I had issues trying to turn on my solar and it was a Friday and I wrote Mars and Phil. Phil came out at 8pm had to use flashlight but he got me on. It took Mars 3 days later to tell me he would send someone out. I told him Phil already did it. All in all if it weren't for Phil not sure I would recommend Kayo. But he helped me when I panicked as I am elderly and he jumped when I called or texted and found my answers. I had workers just show up without cal or text first and I wasn't happy. I texted Mars and it took him awhile to respond he said he wasn't notified they were coming. Not I'm sorry. Mars had an attitude from the Start I felt. He did nothing for me. Honestly it was Phil from Start to finish. I am very happy with my solar and how it looks on the roof. The wire guys for pigeons were great too.
2 years ago Edited November 27, 2023
Reply from Sunnova
Hi Janet Myers, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.
Nov. 9th, 2023
Review Source
Carol Markowitz
I had an outstanding experience with Sunnova and Our World Energy. Christian, my salesperson, was extremely responsive and helpful throughout the entire process. The installation of my new Air Conditioning Unit and solar panels was carried out efficiently by a quick and polite crew. The professionalism of everyone involved was commendable, and they promptly addressed any hiccups that arose.
I'm particularly grateful to Meldred, my project manager, who kept me well-informed and promptly answered all my questions. The entire process, from start to finish, only took 2 months, and the permitting with my city and electric company went smoothly. My solar unit is now up and running, and even in 100-degree heat, it has reduced my reliance on the electrical grid to 0%. I couldn't be happier with the outcome. Kudos to Sunnova and Our World Energy for their excellent service!
2 years ago
Reply from Sunnova
Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 9th, 2023
Review Source
Jean Barry
I’m writing this review because of the negative feedback I keep hearing from people that I talk to about getting solar. I tell people that I have had a positive experience dealing with Sonnova throughout the entire process of getting solar installed. First of all the rep I spoke with told me over and over to talk with him about any problems I may have and especially any problems other folks tell me I’m going to have and he will explain how Sonnova’s crews address it if it’s a factual problem or he will explain why it is a made up problem. Along with great communication ever person/ crew that was involved with the process was professional and explained their piece of the Solar process from the tree service and roofers to the Solar staff. Even the amount of time it was going to take to get the solar up and running (3mos) was explained step by step as each item was being addressed. So if you are looking at getting solar contact Sonnova. So far I help my mom through the process and I was so impressed that I got the ball rolling immediately for my home then my neighbor and my brother.
2 years ago Edited September 28, 2023
Reply from Sunnova
Thank you, Jean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 26th, 2023
Review Source
Dinorah Santiago
We've been with Sunnova for a year now and have not had any issues with our system what-do-ever. At the beginning their excellent customer service team guided us through the process and answered all of our questions. We were encouraged to download their app so that we could keep track of our usage and see how we are using the system which has helped our household make better use of system. Have not had to reach out to them at all this past year. Their installers did an excellent job! The panels held on well through hurricane Milton. Although we had some damage in our property, the panels held up to it all. No damage to them whatsoever. All is going just as we were told.
2 years ago Edited January 27, 2025
Reply from Sunnova
Thank you, Dinorah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 26th, 2023
Review Source
Joanne McMillan Toback
I shopped solar companies for about 3 years and hadn't yet come across one that made sense to go with. So many variables....lease or purchase?....how reputable is the company?....was the sales rep ethical and honest, or at least seemed so?....what about resale of my house and it's effect on my solar contract?....what are those variables?....and what governs resale value?....what will I pay the solar company monthly, and how often will that change?....what will I be guaranteed?....what will I pay my electric company and how will I sell back my unused power? Well, after many presentations, price quotes, questions answered, and other investigatory steps on my end, Sunnova was the one company that made sense to me all around!
Before signing, I sent my contract to two individuals for their opinion on it (one was definitely advising that I NOT go with solar....until they read the Sunnova contract). I also knocked on many of my neighbors doors to get their input on their own (other) solar systems. Before I even met with the sales rep (who was also awesome in many ways) I had done a 2-year financial evaluation of my utility bills, so I was very aware of what I had been paying before. Throughout the sales process, whenever I needed more information or questions answered, the sales rep was very responsive, professional and prompt. I even reached out to the regional manager for a couple of other questions, and received a phone call on a Friday night at 8 pm! Then, after I gave them the "thumbs up", I paid NOTHING out of pocket - ZERO. They even removed a tree to improve my sun exposure, at NO cost to me. My lease payment will NEVER change - not ever, in 25 years, and my electric bill has been $4.95 every month since my solar went live (that's a service charge from PSE&G). What more could you possibly want for installing an ecologically friendly, non-polluting, safe and effective source of power for your home? Sunnova "dotted all the I's" and "crossed all the T's" for me. If you have been considering Solar for your home, what are you waiting for? Call Sunnova. I highly recommend Sunnova for your Solar Company!
2 years ago
Reply from Sunnova
Hello Joanne, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback
Sep. 15th, 2023
Jennifer Ball Phoenix, AZ
2 years ago Edited September 6, 2023
Reply from Sunnova
Hello Jennifer Ball, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*
Jun. 7th, 2023
Review Source
DINORAH RACINES-ABREGO St. Cloud, FL
Camilo, the Sunnova Technician (subcontractor for Solar Edge) deserves 10 ⭐ for his service. Camilo not only was professional, knowledgeable but also caring, as he contacted Power Edge on my behalf (since they do not answer my calls/voicemail messages) enter my new inverter serial number, so I can finally see the actual production of my solar Edge panels system through the app. I was without my solar system since June 9th, 2023, and so far paid 2 electric bills for more than $400.00 each. I regret that I bought my solar panels system from Solar Edge, this is the second time that my inverter has to be replaced and the wait for a new one, both time has been umberreable. Solar Edge is unreliable with no existing customer service. Camilo deserves at the very least, a letter of appreciation for his service. Thank you very much 👍. Good job!
2 years ago
Reply from Sunnova
Hello, Dinorah Racines-Abrego. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!
Sep. 6th, 2023
Review Source
Bonita Guiffrida Palm Bay, FL
Everyone connected with Sunnova was very professional, extremely knowledgeable and stayed in continuous contact with me from the start to the finish of my solar installation process. I felt very well taken care of, always received a prompt response to any and all questions or concerns that I had. My sales manager, Austin, contacted me every week to update me on each aspect of the installation and installation installation manager, Josh, was also in continuous communication with me and very prompt to return my call if I had any questions. I would highly recommend Sunnova to anyone considering solar for their electric power source!
2 years ago
Reply from Sunnova
Hi Bonita Guiffrida, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!
Aug. 4th, 2023
