Sunnova Reviews
8.0
Overall Score
Review Source
Jeff Golden Clovis, CA
The process of getting solar up and running after purchasing our home was fairly seamless. After the electric provider approved the solar, it was switched on automatically...pretty neat. I can check my electric provider and they show the power that has been generated by the panels compared to consumption from the grid.
The app works pretty well, but it does seem like the current production is behind a while (not sure if it's 30 mins, an hour or more). I don't yet have a full week's worth of data, so it might be due to that.
2 years ago
Reply from Sunnova
Thanks for reaching out to us, Jeff Golden. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Nov. 20th, 2023
Jim Kemp Loveland, OH
I was highly impressed with the professionalism and knowledge that both of your technicians exhibited.
I come from a large international corporation, SIEMENS , that also embodies a great customer interface and expectations of total, I mean total, customer satisfaction.
Very well done Sunnova.
Kudos for everyone associated with customer interface.
2 years ago
Reply from Sunnova
Hello Jim Kemp welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!
Nov. 9th, 2023
Review Source
I. Smile Alot Philadelphia, PA
Knowledgeable sales rep and a well oiled team all the way around. Communication was regular and respectful of my time. Installation went smooth as glass and that includes a snafu where they discovered my breaker box had been incorrectly installed. Their electrician was so knowledgeable and professional he just notified me of the problem, showed me the problem and switched to plan B without so much as a hiccup. Even after the installation I was kept in the loop regarding inspection and the actual turn on of my system. Thank you Sunnova!
2 years ago
Reply from Sunnova
I. Smile Alot, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses
Oct. 27th, 2023
Review Source
Paul Holland Jr Wallingford, CT
They did an absolutely fantastic job. Installing solar on our house and carriage house. It was a difficult installation which required 3 1/2 days due to the fact that there were panels in two places on our house and two places on our carriage house; for a total of four banks of panels. Using Pre-existing conduit pipes that we had in our home., they were able to hide all wires with absolutely no wires on the exterior of the house. Sunnova was fantastic.
2 years ago
Reply from Sunnova
Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 6th, 2023
Kathy Grier
Our sales person, Joe B, was great. I don't know if I would've been convinced to go solar if it wasn't for him. He was so friendly, personable, and you knew you could trust what he was saying with no BS. He was also so knowledgeable; explaining each step in detail and why going solar is so important.
Thank you all for helping us go solar. We appreciate everyone's efforts and will definitely recommend it to our friends and neighbors.
Sincerely,
Kathy Grier
2 years ago
Reply from Sunnova
Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 27th, 2023
Cyndi Duka
being first time solar, had many questions, the rep sat, explained and helped me make the decision. The decision was the best decision I ever made. The cost never changes, being senior citizen on fixed income you never have to worry what the bill will be. When issue (although with a bit of nudging) they came out and fixed it. Not realizing what nature could do to the panels (hit by lightning) but, once here resolved.
2 years ago
Reply from Sunnova
Thank you, Cyndi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 26th, 2023
Lucille Rockett Fall River, MA
When I was first interested in solar panels years ago, Trinity Solar was working in the neighborhood and they were connected with Sunnova and that’s how I was introduced to Sunnova. I thought they were going to put them on my house but I have a four stone garage and that seem to be the better place for it and I was thrilled that that’s where it, Sunova wanted to put them. I have never had any problem with their work that they couldn’t handle almost immediately and I’ve had lots of free electric bills over the years.
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, Lucille! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!
Sep. 14th, 2023
Review Source
Merle Sharar
Well where to start, the guys who did the install were very very respectful with my property and did a very good job on install and clean up did not leave any mess behind at all, and the next thing is the salesman "TYLER M" is hands down the best salesman i ever dealt with i wish he could be the salesman for everything i want to buy he is the best i could go on and on about him but i will stop and if anyone ever wants solar i WILL recommend him for sure
2 years ago Edited February 27, 2024
Reply from Sunnova
Thank you, Merle! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Sep. 14th, 2023
Review Source
Daniel Osuna Lone Oak, TX
I have purchased solar panels and a battery back-up system from Sunnova. The process has been extremely smooth and I appreciate the constant inspections and follow up site visits. We had an issue with one of the batteries and and they figured out the problem before I knew it was a problem. The battery was replaced quickly. I would definitely recommend Sunnova!
2 years ago
Reply from Sunnova
Hello Daniel, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
Sep. 14th, 2023
Review Source
Duane Orloske
Our experience with Sunova was wonderful and seamless. Other than signing the contract we did not have to do anything, including arranging of the financing at rates that made it fell like a gift rather than an expense.. The crew that installed the system were extremely professional and quick. The installation was neat and attractive. We are very pleased with the reductions in our electric bills, especially in the summer. We only wish they did business in Vermont so we could use them to install solar on our cabin.
2 years ago
Reply from Sunnova
Hello, Duane Orsloske, We're absolutely delighted to hear about your wonderful and seamless experience with us. It's fantastic that you found the financing rates so favorable. We're equally thrilled to hear that our installation crew was professional, efficient, and left you with a neat and attractive installation. Thank you for choosing Sunnova!
Sep. 14th, 2023
Review Source
Michelle Gregoire Auburn, MA
Doing a great job however I’m a little perplexed as to why no one has contacted us about coming out to the house to explain how the system works and what we need to do if there is a problem with our system and what happens when we don’t have sun for a long period of time or what happens when we have a power outage? There are lots of questions that need answered that I know other users have told me they didn’t get answers for as well and I think that Sunnova who takes over once the panels go love, need to make a home visit to discuss these types of things with the homeowners.
I am in the process of trying to reach out to them now to set up an apt tongonpcer these things.
2 years ago Edited September 26, 2023
Reply from Sunnova
Hi Michelle! We appreciate your feedback. Thank you for being part of the Sunnova Family
Sep. 15th, 2023
Carrie Huang San Jose, CA
Under PPA, I do not have to worry about too much hardware-related maintenance but just general cleaning which I do not mind since I have my own solar panels.
I work in the semiconductor industry and I know that all the battery/inverter/solar panel materials deteriorate gradually, having professional teams to take care of the delicate build is worth the money.
2 years ago
Reply from Sunnova
Hi Carrie! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Sep. 15th, 2023
Joseph Boison
Today is one month since my solar installation and, like clockwork, I received my first bill from Sunnova. They are part of the seamless operation put together by the folks at Lumina Solar. The experience has been seamless and thoroughly professional. As the entity handling the financial aspect of the project, Sunnova would fare, and I’m happy to report that they came through with flying colors, just like Lumina and Enphase. The experience has been positive all around. Sunnova sent a simple bill breaking down the key elements so I could understand. I am happy to recommend them anytime.
2 years ago
Reply from Sunnova
Thanks for reaching out to us, Joseph Boison. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Sep. 12th, 2023
Review Source
Ron Murphy AR
The company was very proactive in contacting me even though I did not notice the emails at first (because of multiple companies involved). One I responded, I got a quick appointment at my convenience.
The tech, Jesus, went above and beyond to try to get my Mobile app to talk to the solar Gateway after the fix. He stayed online with Tesla for 45 minutes waiting to get connected. Although we didn't get it solved, it later turned out to be that I needed to update the app.
The tech was also very knowledgeable and respectful.
The repair itself worked, and I am very satisfied at this point.
2 years ago
Reply from Sunnova
Greetings Ron Murphy , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!
Sep. 8th, 2023
Review Source
Robert Miller Oakland, CA
Sunnova was installing solar panels in my neighborhood and stopped by my house and spoke to me. The sales people were knowledgeable and not aggressive. After we agreed to have the panels installed the installers came out and were fast and finished the project in about 2 days without any incident. The follow up from the customer service department kept me informed on where the project was at all times and the follow up with any questions was fast. I was very satisfied with doing business with sunnova and look forward to being a customer for years to come.
2 years ago
Reply from Sunnova
Hello, Robert Miller. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!
Sep. 7th, 2023
Review Source
Mark Brown Phoenix, AZ
The service tech was knowledgeable, friendly and helpful. The work performed was not a slap-dash job but done well. The scheduling did get moved, and if the system had been out at the time I would have been irate, but it wasn't out, and their movement was days in advance, not after just ghosting the original date. In total, they were professional, which is a minor miracle these days.
2 years ago
Reply from Sunnova
Thanks for reaching out to us, Mark Brown. Our commitment is to help ensure you have a clear, friendly, and helful understanding of every step in our process; it's fantastic to hear that your experience aligns with our commitment. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Aug. 22nd, 2023
Tim Viltz Ossining, NY
The system is running quite well and the installers did a great job. I'm a little annoyed about two things. The hiccup that prolonged the activation period by about two months could've been communicated to me before I had to go calling Con Edison and have them explain the delay was on the solar company's end. The other thing is the fact that I was told micro inverters were not a problem even though the typical install involves a central inverter. Well, I expressed micro inverters were my preference but come game day I'm now saddled with a central inverter. Not the end of the world but I'm wondering when the inverter fails, and it ought to at some point, how long my entire system is going to be down for before a repair can occur. We'll see, I guess. For now I'm happy with the system despite these complaints.
2 years ago Edited August 16, 2023
Reply from Sunnova
Hi Tim Viltz, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We're genuinely excited to have you join us. The concerns you have for the inverter is understandable and we would like to advise you that should there be an issue, we will resolve it as promptly as possible. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!
Aug. 16th, 2023
Review Source
Mary Ann Shafer Mechanicsburg, PA
Process went quite smoothly and in record time. Installers were courteous and knowledgeable about services they were providing.
When finished the crew cleaned up and thanked us for going solar. From beginning to end the office and sales team were just as efficient and helpful in introducing solar energy to our family. I have recommended your company to some of my neighbors. Thanks to your entire team for helping us transition to solar energy.
2 years ago
Reply from Sunnova
Hello Mary Ann Shafer, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!
Aug. 15th, 2023
Review Source
Chef Cat A 2 Z Living Well Solutions White Plains, NY
Despite the world erupting with Solar concepts there are not many companies actually working on servicing the systems. Sunnova was recommended under warranty to us by Generac, and has been the only reliable company that has serviced our units and achieved actionable results. However, do note, their out of country customer service helpline has been very spotty and not helpful in scheduling.
2 years ago
Reply from Sunnova
Thanks for reaching out to us, Chef Cat A 2 Z Living Well Solutions. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Jul. 18th, 2023
Review Source
AGP Bock Asheville, NC
I worked with 3 different representatives. The lead, Marquis, his assistant Jared, and a female telephone customer service representative. Both reps at my door we're curtious and friendly. Thet did thier best to explain the situation and ensured I felt comfortable and informed.
Dealing with the phone rep was about as helpful as screaming at a dumpster fire 🔥. She undermined the reps and insulted me more than once. She actively spent more time ignoring her responsibilities or placing blame on anyone else. She was the worst part of my experience and I hope to never deal with her again.
A customer is a customer and if she can't be composed on the phone, she should consider a profession that highlights a different set of her skills.
2 years ago
Reply from Sunnova
Thank you for reaching out and bringing this matter to our attention, AGP Bock. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.
Jul. 17th, 2023
Review Source
Philip Cisco Hesperia, CA
Everything they told me about how they will save me money on electric was true.
They looked at my year consumption power. What I lease the panels for and what I would pay my electric company are close but when they raise rates I will be protected. Now Sunnova does a 1.5 percent increase a year. Still, I think I come out better. I want to know at the end of my electric company year when I settle my bill will I get that money back? If I do it would cover Solar bill and I will be getting electric for free.
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, Phillip Cisco! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!
Jun. 30th, 2023
Frank Bartol
I was a contractor for 40 plus years and are accustomed to hiring subcontractors. Solar is a tough field. My experience is that there are many sellers that are inexperienced and don't have the necessary training or customer focus. Sunnova did the best in a tough field. Our sales person, Nigel, was personable, responded to questions, followed up and kept all appointments. One other guy said he would not come out until we cut our big maple trees down. I asked another guy for panel specifications and he sent me a picture. I guess he didn't know what specifications are. One or two didn't answer phone calls. They can use Google to look at your house and decide to return your call or not. My advice to them is if you don't show up it is guaranteed you won't get a contract. My advice to you is be sure to meet with Sunnova. We're happy with the work, contract and performance.
2 years ago
Reply from Sunnova
Hello Frank Bartol, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC
Jun. 13th, 2023
Review Source
AL Biggs Glassboro, NJ
I was introduced to Sunnova through Evelyn L. I had purchased a system through her when she worked at Tesla. I wanted to increase my system and I called Evelyn at which time she was now working for Sunnova. We met and she explained the saving I would receive by adding to my current system. She was right and I am extremely happy with the system and Evelyn's expertise.
2 years ago
Reply from Sunnova
Hi Al Biggs! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*
Jun. 12th, 2023
Review Source
Cindy j Wareham, MA
I’m really happy with the results. I haven’t had an electric bill in two years. I use to have as $200+ bill in the summer for central air. I have 7 cool rooms in the summer and tons of laundry each day. It’s a big savings to me. I only pay for panels each month. It’s really helped slot during this challenging economy. Thank God, since everything else has either tripled in cost. I didn’t think I’d really save at first since we still have slot of trees blocking light in the morning, but it didn’t hinder the performance of the panels. Best investment I’ve made.
2 years ago
Reply from Sunnova
Thank you for your message, Cindy j. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *CP
Jun. 12th, 2023
Review Source
Les Grey Naugatuck, CT
The entire experience with Sunnova so far has been exceptional. From the way they don't pressure you into going with them, the way they provide you with information prior to going with them, the absolute professionalism of their installation team, to the fact that two years later the panels are functioning properly still and have saved me thousands of dollars. I couldn't have asked for a better experience. I'm so glad I decided to go solar.
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, Les Grey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CP
Jun. 12th, 2023
Review Source
Teresa Showalter Indiana, PA
Even though there was a long wait and a few hiccups during the install (still waiting for it to be completed) overall everyone I have dealt with from the sales person to the installers and schedulers have all been extremely helpful and pleasant. Still waiting for the completed project to see how much we like it. But giver the customer service so far I'm sure the final product will be just as great!
2 years ago
Reply from Sunnova
Hello Teresa Showalter, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC
Jun. 12th, 2023
Review Source
David Spruce Fresno, CA
Our solar system came preinstalled with the purchase of our home, and we chose to lease the system. Over the past 3 years, we have found the system to be very productive and reliable. Since being offered great incentives from Sunnova, we decided to purchase an upgrade with battery backup. So far, the upgrade is progressing fast and very efficiently. We are looking forward to being very free from PG&E.
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, David! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG
Jun. 12th, 2023
Jacqueline Burgos
My family and I are in love with this solar energy system. This is a household of 4, we have a lot of electric appliances and this system covers the whole house energy needs, day and night and also has pay us back with credits on the electric company. Not only my bill was significantly reduced, but with those credits I pay nothing to the electric company here in Puerto Rico.
2 years ago Edited June 26, 2023
Reply from Sunnova
Thank you, Jacqueline Burgos!
We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Jun. 27th, 2023
Samuel Anwar
I am writing to express my sincere appreciation and admiration for the exceptional service and quality products you have provided. It gives me great pleasure to share my positive experience as a customer.
The solar system installed by Sunnova has exceeded my expectations. I have observed a substantial reduction in my energy bills, and the system's efficiency has been consistently reliable. The quality of the solar panels and associated components is evident, and I have experienced no issues since the installation.
I would also like to acknowledge your excellent customer support. Whenever I had questions or needed assistance, your team promptly responded and resolved any concerns I had. It is refreshing to receive such responsive and attentive customer service, which further reinforces my confidence in your company.
In conclusion, I am extremely satisfied with my decision to choose Sunnova Solar Company. The exceptional service, top-notch products, and unwavering commitment to renewable energy make your company stand out in the solar industry. I will undoubtedly recommend Sunnova to friends, family, and colleagues who are considering solar energy solutions.
2 years ago Edited June 7, 2023
Reply from Sunnova
Hello Samuel Anwar, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*
Jun. 7th, 2023
Review Source
Daniel Norfleet Clarksville, TN
I really liked the technical knowledge the 2 young men had who came out to evaluate Pink Energy’s bastardized solar system.
The 1 thing I did not care fire was the short notice I received notifying me when the crew would coming out. I was notified Monday afternoon (Memorial Day) that the crew would be here the next day from 7-10 am.
I would have liked to have had a few days notice.
2 years ago
Reply from Sunnova
Hello Daniel Norfleet, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*
Jun. 7th, 2023
Review Source
Elaine Daniels
The product was highly rated by my son-in-law who had purchased the system. He referred me to Rick M who did an excellent job of explaining the product, its application and many other questions that we asked. Customer service was excellent with Rick and Liz R available with a call or text at any time. Installation was quick and without issue. Looking forward to the savings as we come into summer.
2 years ago
Reply from Sunnova
Thank you, Elaine Daniels! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG
Jun. 1st, 2023
Review Source
AJ DeBraga Plainville, MA
I am very satisfied with the customer service my sales person, James N, and my coordinator, Caitlin B, my project success team leader, has provided my wife and I with through out every step of the way. I cannot wait to begin saving money for my electric power with solar starting this first year - once my system is energized and begins running vs what we are paying for electric to National Grid.
2 years ago
Reply from Sunnova
Hello AJ DeBraga, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC
May. 31st, 2023
paulie0772 Pittsburgh, PA
Sales people were friendly, not too pushy, and very informative of cost breakdown, installation process and answered all my questions. Installers were timely, efficient and very professional. Service reps kept me up to date on some inspection and power company snafus and helped keep things progressing. And last month I had my first "negative" power usage from the power company! Looking forward to many more with the super sunny weather we've had! Don't have battery system yet - but WILL be looking into it in a couple years! Awesome experience!
2 years ago
Reply from Sunnova
Thank you, paulie0772! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG
Jun. 1st, 2023
Review Source
Vincent Kellogg Little Rock, AR
I am a victim of power home solar/ pink energy bankruptcy filings, back in September 2022 I had an issue with my solar system the power cell was giving me a error message I called Generac because it was their equipment I called them multiple times to get service and they told me that they contracted with sunnova for the service, it was a full 8 months from when I called them till sunnova was dispatched to my house for service, which was only a blown fuse!, I could have fixed it myself.all in all sunnova is a great service provider and hopefully I will not have any more problems.
2 years ago
Reply from Sunnova
Hello Vincent Kellogg, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG
May. 31st, 2023
Review Source
Joel Toscano Antioch, CA
quick and efficient. loved my sales rep, he was honest and he was able to answer all my questions. such an easy transition and the installation team was the icing on the cake with the quality work. I can honestly say the team all around was so great. I am so happy I chose Sunnova. I do plan to recommend them to family and friends when they need solar.
2 years ago
Reply from Sunnova
Thank you, Joel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *MG*
May. 25th, 2023
Janmarie Torres
Sunnova as a company must continue to be better and better, never one step behind. Puerto Rico needs to update itself in the best possible way, agile and trust in all essential services. In my country there is a lot of potential and there are more of us who work hard every day to get ahead and live well. Thanks to all of you Sunnova and Windmar! Your Customer service is awesome
2 years ago Edited May 30, 2023
Reply from Sunnova
Thank you for sharing your positive feedback, Janmarie Torres! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG
May. 31st, 2023
Logan Paul San Diego, CA
As someone deeply committed to a sustainable and eco-conscious lifestyle, I recently made the decision to switch to Sunnova Energy for my home's solar energy needs. After experiencing their services for several months, I can confidently say that Sunnova Energy has not only met but exceeded my expectations in every aspect of renewable energy provision. Billing was easy, customer service was dope.. all good things don't hesitate to do business!
2 years ago Edited September 13, 2023
Reply from Sunnova
Thank you, Logan Paul! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG
May. 25th, 2023
Review Source
Alexis Winter
I had such a great experience going solar with Sunnova and OurWorldEnergy. Every single member of the team was kind, knowledgeable, and patient with me throughout the process. I couldn't have asked for any better guidance. My system was up and installed in just about a month, and I already have seen saving. My bill decreased 70% from the usual, but that wasn't even with a full month of solar on the billing cycle so I expect even more!
2 years ago Edited June 19, 2023
Reply from Sunnova
Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC
May. 25th, 2023
Review Source
Scott Pachico New Bedford, MA
Everyone that I have dealt with (in person, on the phone, via text) have been great! They answered all of my questions, provided me with honest information, were not pushy, and seemed to be genuinely interested in our needs and wants.
The guys who put up the panels were great! They were fast, efficient and polite. My dog made friends with them during their break.
This will be the summer when I keep the AC on, in all of the rooms, all of the time!
2 years ago
Reply from Sunnova
Hello Scott Pachico, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC
May. 25th, 2023
Review Source
Milagros
Ever since I got the system with SUNNOVA the electricity in my house is back to normal. No more ups or downs on power. No more shutdowns. I didn't have A/C in my house because of the highest cost of the electricity bills I was getting. I was closed to $200.00 a month. Now I have SUNNOVA and I have A/C in all of my rooms. I haven't had any issue whatsoever with SUNNOVA and everything is working the way is supposed to be.
2 years ago Edited September 15, 2023
Reply from Sunnova
Hello, Milagros. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!
Sep. 20th, 2023
Review Source
Lorna Elias
Puerto Rico is a tropical island exposed to hurricanes, earthquakes, and blackouts. If you want to sleep peacefully and without worries, Windmar Sunnova is the solution. I have had SUNNOVA since the summer of 2019. Unfortunately, due to the Puerto Rico earthquake and blackout in January 2020, I spent a week with Tesla's solar panels and battery, which worked!
2 years ago
Reply from Sunnova
Hello Lorna Elias, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC
May. 25th, 2023
Review Source
Bill Christman Mays Landing, NJ
Sunnova took over my account system AFTER (about 4 yeas) the original company that first installed my ground mount solor system. That original company was a NIGHTMARE! It took them 3 YEARS to complete my system and get it up and running after I signed up! Nothing but PROBLEMS AND VERY POOR Panning on their part! After SUNNOVA took over it has been GREAT!! SUPER COMPANY that I know I can depend on and have full competence in!! SUNNOVA has been a complete POSITIVE life changer regarding all aspects of my Solor System!!!
2 years ago
Reply from Sunnova
Thank you, Bill! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DG*
May. 26th, 2023
Review Source
Kelly Providence, RI
I really like them as a company. The employees are polite, helpful and happy in their jobs, which says something about the company as a whole. The installation took a little while as it was during the beginninf of supply chain issues, but once it was time, the installation was excellent. Quick, great crew, cleaned up after themselves. System is user friendly and they are always looking to improve!
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, Kelly! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*
May. 25th, 2023
Review Source
NewEnglandGuy
PPA terms were better than Sun Run and Momentum. Our Sales Rep was also MUCH less pushy than other companies that quoted us and let us decide in our own time. We installed just before winter and as soon as winter was over we had a $0 utility bill and a credit every month so far. Sunnova opened cases on their own in the winter due to some low production days without us even having to contact them. The customer portal is also great and gives you system production details up to the hour of day. Couldn’t be happier with our decision.
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, New England Guy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*
May. 25th, 2023
Review Source
Gretchen Andersen Peru, IN
I was visited by 3 companies to tell me about installing solar panels. The reps of Sunnova bent over backwards to explain installation, amount of savings, finding a lender,etc. Installing and explaining the app to monitor the electricity generated was easy to do. Lastly if I had any questions or needed directions they were just a phone call away. I couldn't ask for anything better.
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, Gretchen Andersen! We are thrilled you made the decision to go with our company for your solar experience and join us on our mission to provide energy independence! *DM*
May. 25th, 2023
Review Source
Jenny Girl (JennyGirl420143) Clementon, NJ
Our sales Rep Steve M was awesome! He sat down with us and wrote notes and explained things as thoroughly as possible to us in a half an hour. He was there for us with any questions we had. Installation of our new roof and panels was super fast! Waiting for the electric’s approval was the longest part and that is no fault of Sunnova’s. We are happy with our system and plan on investing in a battery soon to get the most we can from our system.
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, Jenny Girl! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*
May. 25th, 2023
Review Source
Ro McL
My experiences with Sunnova have been professional in every way. They are responsive and easy to understand although the information can be very detailed. At every point along the way I felt listened and responded to. The options on purchase seem well designed to fit any customer need. Overall I'd highly recommend Sunnova to anyone looking to go solar!
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, Ro McL! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*
May. 25th, 2023
Michael DaCosta ESQ Severn, MD
I just went solar, I want to help the environment and to save money on energy cost.Sunnova made it all happen.
Their customer service is very helpful and responsive, they let me know my bill in advance and when they will draft the money. They check on me from time to time to see how my system is performing.
Thanks for your outstanding service.
100% positive!
Michael DaCosta
2 years ago Edited May 25, 2023
Reply from Sunnova
Thank you for your message, Michael, We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *MG*
May. 25th, 2023
Review Source
Cedric Blair
My Rep Gus was great!!! He was very informative and he took care of everything from the beginning to end and made sure that we was good and that our installation was done to perfection! He needs a promotion definitely lol. He made our experience with Sunnova a great one and I will recommend him and Sunnova to anyone who asks or inquires about getting solar panels!
2 years ago
Reply from Sunnova
Thank you for sharing your positive feedback, Cedric Blair! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG
May. 22nd, 2023
Michael Abarca Cassopolis, MI
Great Tech definitely knew what he was doing. We had a horrible experience with Pink Solar who installed our system, and they went out of business and now we have none to service our warranty on our panels luckily Sunnova stepped up and took care of us for the Generac warranty I have strong confidence they will take good care of us in the future if needed.
2 years ago
Reply from Sunnova
Hi Michael Abarca! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG
May. 19th, 2023
