Sunnova: Read 6,307 User Reviews From Real Homeowners

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Jim W

I'm a new Sunnova customer. Suntuity was the solar company that did the installation and permitting for us. Suntuity kept us in the loop every step of the way. Their staff was excellent in answering all my questions through the process. They also assisted in getting me a new roof since our old roof was 20 years old. The process of taking off old roof and putting new roof on was one day. Installing solar panels and wiring one day. Keeping up with the inspections and approval process between my local Construction office and AC electric took the most time. From start to finish just under 4 months. Now looking forward to see my electric utility bill go down.

5 years ago

Reply from Sunnova

Hello Jim, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.^MO

Nov. 13th, 2019

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Kaitlyn H East Haven, CT

When I made the decision to go solar, I wanted to get info from a few different companies so I could make an informed decision. Each company brought something different to the table, but ultimately this is the decision I made. The customer service is beyond what I ever could have expected and my poor representative personally did a lot of work to make sure that the process was moving as efficiently as possible because that was something incredibly important for me. If I had any questions, they were answered immediately. They kept me updated every step of the way about where we were and how much more there would be to come. So excited to have recently gotten my solar system turned on and have finished such a big milestone for my home.

5 years ago

Reply from Sunnova

Hello Kaitlyn, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 13th, 2019

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Kathy H.

I have had nothing but great service with this company! The sales rep was terrific. He was very thorough and professional. I had several companies give estimates and none of the others offered any advice or answered my questions correctly. I was told by 3 other companies that I didn't need to know the information I was asking about! Two of the others didn't even go up on the roof to check things out. One sent a drone! Sunnova checked out all my bills for 12 months with the electric company and got the right estimate for me, gave me the best price and got my bills reduced by more than half. I would strongly recommend this company and have to all who ask about solar. So far 7 of my friends and neighbors have had solar installed by this company and are all quite happy.

8 years ago

Reply from Sunnova

Thank you, Kathy H. ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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William Melius

Sunnova has always been a good company. Customer service is astounding. Love the savings that solar provides.

2 months ago

Reply from Sunnova

Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

May. 7th, 2025

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tricky nick

Excellent service (at least during setup) and quite a few challenges, but they addressed each and every one of them.

2 months ago

Reply from Sunnova

Hello Nick! Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 24th, 2025

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David Brodeur

New to app. Does it show how much power I've produced total so far. As far as I can tell it only shows what I'm producing at that time

2 months ago

Reply from Sunnova

Hello David. Thank you for your 4-star rating! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account for assistance. We are here to help!

Apr. 24th, 2025

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April

Deceptive practice! I was told all we had to do was pay our regular bill and that it wouldnt cost us anything. Boy did the rep razzle and dazzle! So why did I get an email taking about my account is 120 past due and owe over $500? Then it continues to state if I default on the cost I owe $20k! Do not be fooled and read your agreement. Lesson learned the hard way smh

3 months ago

Reply from Sunnova

Hello April, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away.

Apr. 4th, 2025

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Jaime

There has been a consistency from the sales person to turning on the solar. Every step has been easy, well explained, and pleasant. Thank you 🙏

3 months ago

Reply from Sunnova

Greetings Jaime. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 3rd, 2025

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Richard. Gillette

Your departments should communicate with each other better Your Tex’s are very efficient The inverter light is blue & blinking green. What does that mean?

3 months ago

Reply from Sunnova

Hello Richard. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 18th, 2025

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terry martin

We feel like we got sold a bad bill of goods. We didn’t mind signing up and paying the same money as we were with straight power from NV energy but we are paying a lot more for solar and the difference in paying more doesn’t sit well

3 months ago

Reply from Sunnova

Hello Terry. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 13th, 2025

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Verified Customer

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Lawrence Adeseike

Sunnova lied to me a lot...even on the batteries I bought two based on the engineer guy they sent to measure my power need...he recommend that I buy two batteries and I did but guess what my family and I slept in the darkness during the hurricane because non of the batteries work...I've decided to go back to the grid power because of the lies...

7 months ago

Reply from Sunnova

Thank you for sharing your feedback, Lawrence. We sincerely apologize for any inconvenience you may have experienced. We truly value your input and are committed to improving your experience. We have reached out to you via email, and if you need any assistance, please don't hesitate to reply to the email. We are here to help and look forward to resolving any concerns you may have.

Dec. 6th, 2024

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Tajin Simbron

Only 1 star because 0 is not available. Maverick D lied multiple times and none of the promised services have happened. There is NO savings in fact the opposite. He told me I would receive gift cards or even a Traeger grill if not only I write this review but also if I get enough people to sign up. They have specifically targeted me and my family. Another employee I spoke with said Maverick was terminated for doing this exact thing and being caught. Yet the company still angles to rob me and my of our hard earned money. NONE of the services we agreed upon with Maverick have happened. This is my second time trying to write a review because one of the questions is "were you offered something in return for a positive review " though the true is yes. If i answered it honestly a message popped up saying they won't submit my review because sunnova doesn't offer anything in return for reviews. Even more reason to avoid this company. They will only want reviews that make them look good. They don't want the truth because they know people would likely find an honest company instead to offer services.

3 months ago

Reply from Sunnova

Hello Tajin. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Mar. 11th, 2025

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Julian Trujillo

Process took a long time but they kept me up to date every time on reason, but overall am very happy with my spat and saving me money. Thank you Trinity Solar/ Sunnova.

4 months ago

Reply from Sunnova

Thank you, Julian Trujillo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 5th, 2025

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Eric Ressler Jr.

I really don't know how to answer this. I started my solar journey with Trinity Solar. They made the transition easy. Now that the system is fully installed and functional, Sunnova has the reins. Don't know much of anything about Sunnova, so I'll leave it at that.

4 months ago

Reply from Sunnova

Thank you Eric for your feedback!

Feb. 12th, 2025

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Lynette Posey

Sunnis may be good but this whole solar experience has been a nightmare!! It’s been almost 2 years since we started - they bid out system too small to accommodate what we needed we purchased the first 17 panels - they put part of them too near a tree and they get shaded- I voiced my option many times knowing my yard and the trees I have in my yard - many of the panels we purchased with hard earned money are not producing as they should !!! We are not happy at all !!!

4 months ago

Reply from Sunnova

Thank you, Lynette. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please reach out to us at customerservice@sunnova.com for further assistance.

Feb. 11th, 2025

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Debra Odom

The communication was excellent. Weatherdid not permit service tobe done on at least 3 occasions. Each time communicsted via email and text to explain tbe circumstances.

5 months ago

Reply from Sunnova

Thank you, Debra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Bill Cavins

Initial visit by Sunnova engineer was impressive. Immediate illustrations and good explanations. V3 Electric technicians were very mindful and friendly. PG&E was predictably slow in approvals.

5 months ago

Reply from Sunnova

Thank you, Bill! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Patti Passaro

we had out solar up and running end of Dec 2023 well come July to now we have had increasing FPL last one 379 and constant problem with the panels and they never honored that they said i would not get bills like that due to their faulty equipment so untop of my solar bill i have paid addition 200 to 379 FPL bill for the last 6 months and before I have 77 panels and we installed hurricane proof window and doors. It has been their equipmane and then the solar edge app it never now shows what solar is going to the FPL for net metering. I will never recomment them the don't care no calls and follow up last time the one invertor box was in sleep mode.

5 months ago

Reply from Sunnova

We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please accept our apologies for any inconvenience you have experienced with Sunnova's services. Please reach out to us at customerservice@sunnova.com for further assistance.

Feb. 4th, 2025

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NBCustomer

I was so impressed with all of the support and resources that Sunnova had. The whole process was much easier than I thought. I am very happy with our solar panels.

5 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 27th, 2025

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Tomas

Sales representative explained everything to my satisfaction! Install technicians were in and done in record time! One drawback, would have preferred conduit to be run through the attic and remain unsightly!

5 months ago

Reply from Sunnova

Hello Tomas. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 27th, 2025

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Zach Wescott

Josh and David were extremely helpful and knowledgeable when they came out to speak with me. Install went flawlessly and we are loving having solar through sunnova!

5 months ago

Reply from Sunnova

Hello Zach. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 21st, 2025

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Doug Burns

Disappointed that the representatives did not always seem to know what each were doing. But otherwise the installation has gone very well and all staff/employees have been very friendly and helpful!

5 months ago

Reply from Sunnova

Hi Doug! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jan. 16th, 2025

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Sean Allen

6 months ago

Reply from Sunnova

Thank you, Sean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2025

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Tim Nortier

Everything about the project was smooth, no hassle, efficient. The Garcia installation crew were FANTASTIC. After just a couple weeks, the panels are generating about 2/3,9f my daily power consumption.In the winter!!

6 months ago

Reply from Sunnova

Hello Tim. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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Paulette Richards

I enjoyed everyone that I've spoken with concerning my solar panels. From sales people to the installers and inspectors. Everyone took the time to explain so that I'd understand. Very caring and friendly people,

6 months ago

Reply from Sunnova

Greetings Paulette. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Dec. 12th, 2024

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Lillie Jane Johns

It’s hard to say, because we haven’t been on too long, but so far we are enjoying it, especially the installation process, as they were very professional, and courteous, rated 4 because there’s always room for improvement, although I can’t imagine where at this time.

7 months ago

Reply from Sunnova

Greetings Lillie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 3rd, 2024

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George Busse

The two day installation went into overtime and it became too dark to cut the rails that extended beyond the roof. We were told that on the first day the install team arrived without all their tools so the second day they had to hustle to get the job done leaving someone else to come out to cut the rails that overhang the roofs. We waited over two weeks until the town inspector came and the installer cut the rails over the garage but wasn't able to cut the rails over the house roof. When will someone come and cut these rails???

7 months ago

Reply from Sunnova

Hello George. Thank you for reaching out and bringing this matter to our attention. Upon review of your accounts, you are still under construction. At this time, we recommend that you reach out to your installation company for the appointment.

Nov. 26th, 2024

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S H

The sales process, inspections and installation went very smooth, of course . But as soon as the installation, the customer service was very bad. I have still not received the final email since the pto. I called customer service finally and was able to get a link to monitor my service. Thankfully, the rep was very helpful and took accountability for the lack of customer service I had received. Overall , we are still happy with our solar service and would recommend.

7 months ago

Reply from Sunnova

Hello S H! We appreciate your review and for bringing this matter to our attention. We sincerely apologize for the experience you've had, and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Nov. 12th, 2024

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Tabitha Cooper

Gavin is a great example for other young players in the sales game and he will continue to grow with the team you can bet and win with people like him on the team thanks Ray and Tabby

7 months ago

Reply from Sunnova

Thank you, Tabitha! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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don Spangler

Great company to work with. They keep you updated every step of the way. Efficient installation and very informative workers. I’m looking forward to seeing more results of the solar panel efficiency.

8 months ago

Reply from Sunnova

Thank you, don! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Iveliss Perez

I like the sunova solar panel company. The customer service was amazing and it was very helpful. We were very pleased with the information that was given to us . We r happy that the bill has been significantly low.yayy

8 months ago

Reply from Sunnova

Thank you, Iveliss! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Peggy Murgo

I am very happy with my service, by Sunnova! We are enjoying our low electric bills! I am looking forward to having a battery installed. We had someone out to measure for it, about 6 week ago!

8 months ago

Reply from Sunnova

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Old Soldier

The crew that installed my system were efficient and respectful of my property. They explained the process and their workmanship is very good. Attention to detail and picked up the trash. Start to finish professionals.

8 months ago

Reply from Sunnova

Thank you, Old! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 25th, 2024

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Tracey Bird

This company doesn’t fool around. They got right to work, didn’t hesitate to ask questions and make sure they got done right and still done fast. I would recommend them to everyone.

8 months ago

Reply from Sunnova

Hello Tracey, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.

Oct. 14th, 2024

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Verified Customer

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Elaine Williams Hempstead, NY

Easy to work with . You really can through for me. Over the years I have talked to several solar companies. You delivered and that’s what matters to me!

4 years ago

Reply from Sunnova

Thank you for sharing your Elaine! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

May. 17th, 2021

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Verified Customer

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Cassandra Balwant

Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.

4 years ago

Reply from Sunnova

Hello Cassandra, thank you for reaching out. One of our agents will reach out to you to discuss the customer portal with you. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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Susan

They are caring, hobest in answering questions to your satisfaction. I think they sre honest. Quick in responding. I commend Kay Heap who is the Tegional mngr.

5 years ago

Reply from Sunnova

Hello Susan, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 4th, 2020

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Verified Customer

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Brian

The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.

5 years ago

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Brian

their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.

5 years ago

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Benjamin Anderson

The installers were professional, they did an excellent job and kept me informed of their progress. They were expedient, the install is clean and sleek.

5 years ago

Reply from Sunnova

Hello Benjamin, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Nick Antunes

They have awesome field reps, install techs, and service team. I have recommended them to everyone I know. Green energy is the future and they will get you there.

5 years ago

Reply from Sunnova

Hello Nick Antunes , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Mauricio

The original guy that signed me up left the company and no one called me about the status of everything, I had to call you guys and a few things that were promised upon signing didn't happened and had to go through a manager to ok it on one those things.

5 years ago

Reply from Sunnova

Hello Mauricio, thank you for bringing this to our attention. We are sorry to hear that this was your experience. Could you please send us a private message with your system ID or contact number. ^MO

Nov. 4th, 2019

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Verified Customer

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Cheryl Smith

Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.

5 years ago

Reply from Sunnova

Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP

Oct. 29th, 2019

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Verified Customer

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BOBBY DE GUIA

ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.

5 years ago

Reply from Sunnova

Good Morning Bobby, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Donald Coppock

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

5 years ago

Reply from Sunnova

Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP

Oct. 14th, 2019

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Maryann Mellor

After a storm damaged some of my connectors to my solar panel, I called Generac and they scheduled Sunnova to come out and make the repairs. They came and fixed everything so I am back in good shape. I’m very appreciative of the great work done by the repairman.

8 months ago

Reply from Sunnova

Thank you, Maryann! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Sue K.

Good communication waiting on permit approval, prompt arrival when scheduled for installation and repair of drywall after installation. Worked within my availability. Teams all polite and quick to introduce team members on site. Thanks!

9 months ago

Reply from Sunnova

Hi Sue, thank you for the positive feedback. We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We hope our services keep exceeding your expectations.

Sep. 26th, 2024

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Nick Barraza

My inverter went out on 8-19-2024. I noticed it not working 3 day later. Called to get it fixed they came ordered part which came in bout 5 days later. They scheduled to come 9-18-2024. Almost a month to get it fixed. My solar panels are paid off and I still have to wait a month to get it fixed. Very disappointed on the maintenance service .

9 months ago

Reply from Sunnova

Hello Nick. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues in a timely matter. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Sep. 27th, 2024

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Martha Koontz

Great people to work with .Im up and running only into 2nd week into operation. Can tell more when I get my first bill . So far im very satisfied with installation and service. Austin T. was great to work with and alway there to answer any questions.

9 months ago

Reply from Sunnova

Greetings Martha. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 19th, 2024

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Brian Sherry wright

the offer to go solar was a no brainer when the twenty year offer was explained to us and no money out of pocket. when the whole process was explained by Nate their salesperson and how professional the people who installed the system where I was glad, we made the decision to go with solar. Brian Wright

9 months ago

Reply from Sunnova

Hi Brian, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 9th, 2024

Sunnova Reviews