Sunnova: Read 6,266 User Reviews From Real Homeowners

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Lillie Jane Johns

It’s hard to say, because we haven’t been on too long, but so far we are enjoying it, especially the installation process, as they were very professional, and courteous, rated 4 because there’s always room for improvement, although I can’t imagine where at this time.

4 months ago

Reply from Sunnova

Greetings Lillie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 3rd, 2024

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George Busse

The two day installation went into overtime and it became too dark to cut the rails that extended beyond the roof. We were told that on the first day the install team arrived without all their tools so the second day they had to hustle to get the job done leaving someone else to come out to cut the rails that overhang the roofs. We waited over two weeks until the town inspector came and the installer cut the rails over the garage but wasn't able to cut the rails over the house roof. When will someone come and cut these rails???

4 months ago

Reply from Sunnova

Hello George. Thank you for reaching out and bringing this matter to our attention. Upon review of your accounts, you are still under construction. At this time, we recommend that you reach out to your installation company for the appointment.

Nov. 26th, 2024

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S H

The sales process, inspections and installation went very smooth, of course . But as soon as the installation, the customer service was very bad. I have still not received the final email since the pto. I called customer service finally and was able to get a link to monitor my service. Thankfully, the rep was very helpful and took accountability for the lack of customer service I had received. Overall , we are still happy with our solar service and would recommend.

4 months ago

Reply from Sunnova

Hello S H! We appreciate your review and for bringing this matter to our attention. We sincerely apologize for the experience you've had, and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Nov. 12th, 2024

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Tabitha Cooper

Gavin is a great example for other young players in the sales game and he will continue to grow with the team you can bet and win with people like him on the team thanks Ray and Tabby

4 months ago

Reply from Sunnova

Thank you, Tabitha! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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don Spangler

Great company to work with. They keep you updated every step of the way. Efficient installation and very informative workers. I’m looking forward to seeing more results of the solar panel efficiency.

4 months ago

Reply from Sunnova

Thank you, don! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Iveliss Perez

I like the sunova solar panel company. The customer service was amazing and it was very helpful. We were very pleased with the information that was given to us . We r happy that the bill has been significantly low.yayy

4 months ago

Reply from Sunnova

Thank you, Iveliss! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Peggy Murgo

I am very happy with my service, by Sunnova! We are enjoying our low electric bills! I am looking forward to having a battery installed. We had someone out to measure for it, about 6 week ago!

4 months ago

Reply from Sunnova

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Old Soldier

The crew that installed my system were efficient and respectful of my property. They explained the process and their workmanship is very good. Attention to detail and picked up the trash. Start to finish professionals.

5 months ago

Reply from Sunnova

Thank you, Old! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 25th, 2024

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Tracey Bird

This company doesn’t fool around. They got right to work, didn’t hesitate to ask questions and make sure they got done right and still done fast. I would recommend them to everyone.

5 months ago

Reply from Sunnova

Hello Tracey, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.

Oct. 14th, 2024

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Eileen Magliola

I have had no issues so far. The process of getting set up and start it was smooth and easy. The only reason I didn't give you five stars is because I've only been up and running for about a week and I don't think that's long enough to give a fair review of the company overall. Time will tell.

5 months ago

Reply from Sunnova

Thank you, Eileen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Marco Meneses, MPH, MS

I don't have complaints about the installation, I was executed as planed and fast. Our complaint is with the the information systems of the company. We had and currently have trouble trying to log into the Customer Portal. They made a mistake, placing as an incorrect user name which makes very difficult to log in or replace the password. The system rejects logs in and is very difficult to see the production of the solar panels, how much we are paying and how much we are "saving" We know that the installation is very good for the environment, but not yet nothing about saving money.

5 months ago

Reply from Sunnova

We appreciate your feedback, Marco. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 8th, 2024

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Andrea Estefania Melendez Gonzalez

Excelente recomendado 100 % no tengo cejas ninguna

1 week ago

Reply from Sunnova

¡Gracias, Andrea Estefania Melendez Gonzalez! Nuestro objetivo es proporcionar la mejor experiencia al cliente. ¡Estamos encantados de que ahora seas miembro de nuestra familia Sunnova!

Mar. 26th, 2025

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Sue K.

Good communication waiting on permit approval, prompt arrival when scheduled for installation and repair of drywall after installation. Worked within my availability. Teams all polite and quick to introduce team members on site. Thanks!

6 months ago

Reply from Sunnova

Hi Sue, thank you for the positive feedback. We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We hope our services keep exceeding your expectations.

Sep. 26th, 2024

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Nick Barraza

My inverter went out on 8-19-2024. I noticed it not working 3 day later. Called to get it fixed they came ordered part which came in bout 5 days later. They scheduled to come 9-18-2024. Almost a month to get it fixed. My solar panels are paid off and I still have to wait a month to get it fixed. Very disappointed on the maintenance service .

6 months ago

Reply from Sunnova

Hello Nick. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues in a timely matter. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Sep. 27th, 2024

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Martha Koontz

Great people to work with .Im up and running only into 2nd week into operation. Can tell more when I get my first bill . So far im very satisfied with installation and service. Austin T. was great to work with and alway there to answer any questions.

6 months ago

Reply from Sunnova

Greetings Martha. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 19th, 2024

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Brian Sherry wright

the offer to go solar was a no brainer when the twenty year offer was explained to us and no money out of pocket. when the whole process was explained by Nate their salesperson and how professional the people who installed the system where I was glad, we made the decision to go with solar. Brian Wright

6 months ago

Reply from Sunnova

Hi Brian, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 9th, 2024

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Drew Stevenson

Ana M. was great working with me every step of the way via text message. Handling and informing me as to where we were along the switch to solar. She's just great makes me talk this company up so much if everyone is as through as Ana is

7 months ago

Reply from Sunnova

Hello Drew. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 30th, 2024

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Lamar Hopkins

The product is great and all of the technicians that came were very smart and capable. I was disappointed at the length of time between the communications and before the units were functional. It doesn't matter. It's working now and we're very happy.

7 months ago

Reply from Sunnova

Thank you, Lamar! We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Aug. 29th, 2024

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Frank Begeron Bonvillain

GOOD -- Excellent salesmanship. Mr. Lacey could sell Ice Cream to Eskimos. -- Fast, professional installation of solar panels. -- Worthwhile product, with (I hope) long term monetary savings. WEAK -- Service personnel arriving unnanounced. -- Service personnel arriving without equipment to perform stated service. -- Service personnel not arriving as scheduled/promised. -- Service personnel arriving/leaving without explaining what service was performed. -- Service personnel NOT arriving as/when scheduled. -- Multiple phone calls to service provider not responded to (never responded to). -- Informed service personnel did NOT need access to residence; they DID need access. --

7 months ago

Reply from Sunnova

Greetings Frank. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Aug. 28th, 2024

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Michelle S

The process took a very long time. A lot of back and forth. I'm glad I'm a Project Manager as I had to manage and coordinate between Sunnova and V3 and the 3rd party electrical contractor to get this project finished up. 3rd party electrical contractor almost caught house on fire with poor electrical wiring which was against code. The staff that did show up at the house never knew what they were working on and relyed on me to tell them and coordinate with your other team member to determine how to get them to accomplish the tasks. I'm glad I'm an engineer and my boyfriend is and electrician. Lots of mis wiring and also had the battery backup mis-wired for I don't know how many years as it was feeding off the grid and not the solar system which is probably another reason our true up bill had been so high every year. The electrician and V3 staff told us this as well. I will be moving in the coming months and I just hope that this potion of the sale of the house with the leased solar goes more smoothly than the install did.

7 months ago

Reply from Sunnova

Hello Michelle. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the experience you've had. Thank you for giving us the opportunity to serve you better.

Aug. 15th, 2024

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David L Bologna

8 months ago Edited August 1, 2024

Reply from Sunnova

Thank you for sharing your positive feedback, David L Bologna! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Thomas Muise

I had have nothing but an excellent experience with my solar installation. From the salesman, to the account team, to the installers, and the follow up team, everyone has been super nice, professional and a pleasure to work with.

8 months ago

Reply from Sunnova

Hello Thomas. Thank you for your 5-star rating! Our goal is to provide world-class customer service, and ensure the switch to solar a smooth journey. We're pleased our efforts are reflected in your experience. We are grateful for the positive feedback.

Jul. 31st, 2024

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Laura Jackson

From start to finish, this was a great company to work with. I was a bit hesitant going solar, because I didn't know much about how the whole operation worked. They were always willing to explain my questions and taught me a lot to make me confident.

8 months ago

Reply from Sunnova

Hello Laura, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jul. 12th, 2024

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Verified Customer

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M Morongo Valley, CA

They have responded to my issues. The product was put up prior to covid closures. There were some roof issues. I was contacted after quite some time. People came out and fixed the issue of leakage in the house. There was nothing fixed in the interior. I have contacted them and got a response but had been out of the area.

3 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*

Aug. 10th, 2021

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Verified Customer

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Phoebe Mossey South Yarmouth, MA

Our electric bill, especially in summer when we're using central air, has dropped dramatically. Also the panels themselves are solid black and much more attractive than others that have ugly black pipes visible.

3 years ago

Reply from Sunnova

Phoebe, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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John Crockett Crowley, TX

Ease of installation and set up, after installation and set up operation is seem less with little to no personal interactions. Receiving monthly email reminders for upcoming payments is also extremely helpful

3 years ago

Reply from Sunnova

Thank you for sharing your story, John! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jun. 22nd, 2021

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Verified Customer

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Barbara Miller Fresno, CA

When I talked with the sales person and signed up, he told me I would never pay more than $120 a month, and this never happened, so of course I am disappointed. But very thankful to cutting back on my PG&E bill. So, I am thankful for that.

3 years ago

Reply from Sunnova

Thank you for sharing your story Barbara! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please feel free to reach out to us if you have any further questions. ^JD

Jun. 22nd, 2021

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Verified Customer

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Barbara Bellamy Fort Worth, TX

saving me money, great customer service, very courteous work crew, courteous, respectful of property.. Cleaned up everything before leaving ..well prepared for city inspection.

3 years ago

Reply from Sunnova

Hi Barbara, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.**MC

Apr. 19th, 2021

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Verified Customer

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Joy Deal Houston, TX

They were very good in delivering the product but didn't quite understand that I may have an electricity bill still. Luckily now we do see the credit but did not like paying $98.12 plus Green Mountain bill..that may continue until summer time when AC is used but at least we will see the credit applied.

3 years ago

Reply from Sunnova

Thank you for sharing your story Joy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ JD

Apr. 5th, 2021

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Verified Customer

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Joyce Clark

The entire team was knowledgeable and answered ALL my questions immediately. They were courteous and handled the installation exactly as they promised, which included removing and replacing my patio pavers.

4 years ago

Reply from Sunnova

Thank you for sharing your story Joyce! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Dec. 2nd, 2020

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Verified Customer

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Ilima Segoviano

Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.

5 years ago

Reply from Sunnova

Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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Verified Customer

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Wendy Carter

Efficient and thorough installation and explanation of each step in the process. The representatives kept me fully informed of what the next steps were and an estimated timeline for the permits and inspections.

5 years ago

Reply from Sunnova

Good morning Wendy, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Linda Cotter

They did a good job. My only critique was the explanation of the process lacked information about the complexity and time that would be involved in getting the panels up and running. Most of that delay was due to the electric company and there required work.

5 years ago

Reply from Sunnova

Good morning Linda, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Michael Messore

HAd contacted local rep after installation wit a concern and never got a response. Also one man came to follow up after the installation and said he found a minor problem that he said would be addressed. when the crew came they said they couldn't find anything wrong. no explanation was ever given.

5 years ago

Reply from Sunnova

Hello Michael Messore, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Fred G

Excellent work done in a timely manner, the team was professional and left work area clean and organized after each days work. Product functions as promised. I would recommend them to family and friends.

5 years ago

Reply from Sunnova

Hello Fred G, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Jan. 8th, 2020

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Verified Customer

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Pete

Everything was pretty typical of the process of getting solar. This is me second time buying solar. Everything happens behind the scenes so to speak and since I haven''t had to contact them because everything has gone pretty smooth. No hassle and everything happens the way it should.

5 years ago

Reply from Sunnova

Hello Pete, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Jennifer Alexander Chico, CA

The people I interacted with were very knowledgeable, helpful, and friendly. I never felt like I was bothering anyone with my questions. The installation was quick and efficient.

5 years ago

Reply from Sunnova

Hello Jennifer Alexander , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Pat Weiffenbach

Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.

5 years ago

Reply from Sunnova

Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Nov. 26th, 2019

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Verified Customer

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Hollace Paternoster

Everything was done exactly the way Andrew said it would be, Install was done on time and very clean and neatly done. I pay my bill each month and have had no trouble and for that I am a happy person. Thanks

5 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for sharing your story Hollace! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

May. 8th, 2020

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Sheila Bookwalter

Quiet, fast, no noise installing I like that they come and check the equipment

2 weeks ago

Reply from Sunnova

Thank you, Sheila Bookwalter! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 19th, 2025

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Todd Friesz

quick and easy came out in one week and replaced a faulty inverter, thank you!

3 weeks ago

Reply from Sunnova

Hello Todd. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 11th, 2025

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T. Geering

Everyone I dealt with, both for getting a new roof and the solar panels, was pleasant and efficient. I am so grateful to Leo B for making all the arrangements for everything from financing to permitting to installation to inspection. I couldn’t have done it myself but I surely needed a replacement for my nearly 30-year-old roof. My sincere thanks to everyone who participated in the process. I will certainly refer others to your company.

9 months ago

Reply from Sunnova

Hello T.Geering, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Michael Marchese Jr

I was impressed with both sales representative’s Juan and Deymar! Now it seems that they haven’t been able to help me put the APP on my phone and complete all the items I was promised for signing up for your service. The install team was very efficient, FPL took a while to make the final connection to the power grid. I sent a message to Juan and am awaiting a response and his arrival to my home.

9 months ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Faith Walter

I’m new with Sunnova but so far I’m satisfied with my solar and the customer service makes it easier to like my decision. Thank you for making it easier to understand what’s happening with the solar …..thank you to my sales rep Jonathan m. for explaining things in an easy understandable way …,,so we’ll see where this all takes me …so far so good.

9 months ago

Reply from Sunnova

Hello Faith! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 12th, 2024

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Mike Hommel

When our original solar installer failed us, not communicating for months at a time, we contacted Generac to get us a replacement. They sent out Sunnova within 2 days, to meet our very tight schedule, and Sunnova was able to fully diagnose our system that day and replace multiple parts. This after over a year of lies and lack of communication from our previous company was an incredibly impressive showing of competence and dedication.

9 months ago

Reply from Sunnova

Greetings Mike! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 14th, 2024

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R Ramsey

I have two teenagers in the house and I also charge my Tesla and without solar I was feeling the weight of my monthly utilities. I love saving on my monthly energy costs with solar now! Plus I am producing excess power for others and getting a credit on my monthly electric bill! I’m so happy I made the switch to solar and have such a reputable company to use!

9 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 6th, 2024

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Dee Caldwell

We wanted a solar company that was not going to disappear in a few years, but was also not so large that they lost site of the customer. Glad we found Sunnova. Every person we have been spoken with from Sales to Installers have been extremely pleasant and helpful. They went out of their way to be sure the needs of an elderly family member were always met. Every question we have had has been respectfully answered. I would most definitely recommend going solar and using Sunnova.

9 months ago

Reply from Sunnova

Greetings Dee. Thank you for your 5-star rating! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Ray Johnson

The solar panels installed on my roof for me are great. However, it is important that the electricity company does have a solar buy back plan and it would be good if Sunnova would review and then advise their customers that there is a cheaper option. The first electricity company that I was with had a solar buy back plan and then they stopped it after about a year. I then transferred to Chariot Energy to their 3 year solar plan and now i am a happy camper.

9 months ago

Reply from Sunnova

Hello Ray! Thank you for your 5-star rating! Feel free to contact our customer service regarding your inquiry at (866)786-6682 or at customerservice@sunnova.com. We look forward to helping you!

Jun. 7th, 2024

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Susan Jones

The efficiency of every member of my team was exceptional. My salesman, Miguel F, spent 5 hours explaining everything. No question was left unanswered . I was notified about when each group would come and they were on time, professional and careful. They were also great about leaving the site neat. The final inspection by the 2 electricians from the company found a wire from my box to the water meter that needed grounding. The town inspector told me that he’s had good experiences with SUNNOVA. Thank you.

10 months ago

Reply from Sunnova

Greetings Susan. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome aboard!

May. 22nd, 2024

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James Mason

I was kept informed throughout the entire installation and approval processes. A representative from Sunnova would send me a text message when there was an action that needed my attention. There was nothing, absolutely nothing, lacking on the part of Sunnova. This was the best experience I have had in dealing with a vendor. Thank you so much for all the support and patience you provided to me.

11 months ago

Reply from Sunnova

Hello James, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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