Sunnova: Read 6,066 User Reviews From Real Homeowners

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Verified Customer

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Talley

We appreciated the financing arrangement included - that was a big draw. But I got confused by suddenly dealing with Current Home; I didn't understand who that was. Then someone else came to do installation. Current Home set uip an appointment, the installer came on a different day and time. It got very confusing; I was not kept informed of what was going on, by whom, or when. I was not happy.

4 years ago

Reply from Sunnova

Hello Talley, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Joan Manzo Berlin, NJ

The main reason for installing the solar panels was to reduce dependence of fossil fuels. The system has delivered and has run problem free since installation. I am also able to run my EV charger. My goal of reducing my carbon footprint has been achieved; the savings aren’t bad either!

5 years ago Edited January 10, 2024

Reply from Sunnova

Good Morning Joan, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Robert

So far so good, no issues with Sunnova / Trinity. Installation in one day. Just a few weeks to go on-line. Very happy with power being generated. Didn't pay a dime for the system, just paying for electricity being generated. Having issues with National grid and highly estimated bills. Hope to get them resolved soon.

5 years ago

Reply from Sunnova

Hello Robert, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Duane Jahn

Sunnova professionalism at the highest level on every step of the installation process. I was in constant contact with them throughout the whole process. I would recommend them to anyone who is interested in lowering their energy footprint.

5 years ago

Reply from Sunnova

Good Morning Duane, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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julie

5 years ago Edited March 22, 2024

Reply from Sunnova

Good Morning Julie, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP

Oct. 29th, 2019

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Bill Hughen

From the beginning until now the support and clear communication has been very helpful.

2 weeks ago

Reply from Sunnova

Hello Bill. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 5th, 2024

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None

I dislike the fact that I don’t get updated frequently enough for my solar panels to get installed. Taking to long

3 weeks ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Dec. 2nd, 2024

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Kevin Kersey

Very knowledge and telling me not getting even power on legs but Indiana Michigan says it my panel

3 weeks ago

Reply from Sunnova

Thank you, Kevin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 26th, 2024

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Sandra Cabrer

Still waiting for the call to set the installation date. Waiting, waiting and also for the $500 check after the signing. Thanks for the prompt response after this message😳

3 weeks ago

Reply from Sunnova

Hello Sandra, thank you for reaching out and bringing this matter to our attention. For assistance with your inquiries, please email us at customerservice@sunnova.com with your system ID. We look forward to providing you with personalized assistance for the best possible resolution.

Nov. 26th, 2024

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Bob

My app don't show me anything but what the system is producing. I have no idea how much I'm using or exporting/importing. My salesman screwed me and I won't be saving money like I was told.

4 weeks ago

Reply from Sunnova

Hello Bob. We appreciate your continued engagement with us regarding this matter, and we do apologize for any miscommunication. Please know that our app only provides the production for your system. For more details regarding production monitoring your system, please provide us with your system ID via email at customerservice@sunnova.com. We look forward to providing you with personalized assistance.

Nov. 26th, 2024

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Larry Hall

I like it it is something different for me but every one was nice and respectful

4 weeks ago

Reply from Sunnova

We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Nov. 22nd, 2024

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Joe Doyle

Great plan. Salesman knowledgeable, friendly and not pushy. Good communication.

4 weeks ago

Reply from Sunnova

Hi Joe, thank you for your five-star review. We take great pride in providing you with a comprehensive understanding of our process. It's fantastic to hear that your experience aligns with our commitment.

Nov. 22nd, 2024

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Soraya Vega-Rosado

I am very happy to have the system in my house. Being that I live in a place where electric power constantly fails and that I work from home, I can safely say I no longer have that problem. I can not afford to not have electricity because my work depends on it. I am actually paying the same/slightly less than what I was paying in my electric bill, but I choose to have it like that because I wanted to make sure we have electric power at home; feel safe that everything is working. I choose a larger system than my house needed because we wanted to make sure we cover future projects at home and also make sure to have double the battery capacity. I strongly recommend people to change one bill for the other since we have to pay for electricity anyway. This system makes me and my family more resilient and able to continue even under outages.

8 months ago

Reply from Sunnova

Greetings Soraya Vega-Rosado, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 22nd, 2024

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Yash

I recently had the pleasure of working with Sunnova for the installation of solar panels on my home, and I must say, the entire experience was exceptionally smooth and hassle-free. From start to finish, Sunnova made the transition to solar energy seamless and effortless. First and foremost, I was impressed by how Sunnova handled all the paperwork and administrative tasks associated with going solar. They guided me through the entire process, explaining each step clearly and providing all the necessary documentation. They took care of permits, inspections, and any other bureaucratic hurdles, allowing me to focus on the exciting prospect of harnessing clean energy for my home. The installation process itself was a breeze, thanks to Sunnova's team of skilled technicians. They arrived promptly, worked efficiently, and completed the installation with minimal disruption to my daily routine. Their professionalism and attention to detail were evident every step of the way, ensuring that the solar panels were installed safely and securely. Once the installation was complete, Sunnova handled the activation of the solar system with ease. They coordinated with my utility provider to ensure a seamless transition to solar power, monitoring the process closely to address any issues promptly. Before I knew it, my home was powered by clean, renewable energy, and I couldn't be happier with the results. Overall, I am thoroughly impressed with Sunnova's commitment to making the switch to solar energy as easy and convenient as possible. Their attention to detail, excellent customer service, and expertise in the field set them apart from the rest. If you're considering going solar, I highly recommend choosing Sunnova for a hassle-free experience from start to finish.

9 months ago

Reply from Sunnova

Greetings Yash! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Mar. 22nd, 2024

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wtakio

I really appreciate how helpful everyone has been through the whole process of “going solar”. Early on every time I had questions and concerns our solar consultant was always willing to make time to meet and explain, clarify and educate us on everything we needed to know. Beyond that all other steps to go live were straight forward and easy and the cutover was seamless that I only knew it happened because I received confirmation that our electricity was now being generated by our solar panels. What a great experience for someone like me who knew solar could be beneficial but was a little skeptical of how to make the transition. Now we have been live for a couple of weeks and everything seems just as it was before when we were getting our energy direct from the electric company.

11 months ago

Reply from Sunnova

Hello wtakio, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 12th, 2024

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Paul Kososki

been two months and haven'[ received word one as to the status of my solar panel as to when they will be installed. no communication about it all ALL...

1 month ago

Reply from Sunnova

Hello Paul. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com. We look forward to helping you!

Nov. 20th, 2024

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Jim Lamberson

The entire process was pain free, I just had to sign some papers after full explanation & information was provided.

1 month ago

Reply from Sunnova

Hello Jim. Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 14th, 2024

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TERRI DUNCAN

The initial salesman was very pleasant, positive and helpful. All of the installers were pleasant and respectful.

1 month ago

Reply from Sunnova

Hell Terri! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Nov. 12th, 2024

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devoraj@windstream.net

This company made appointment with us 3 times and showed up the first time and never showed up 2nd nor third. My wife waited for the 2-5 and the 8 to 11 and you never showed up.

1 month ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Nov. 8th, 2024

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Garry Dole

Nearly impossible to schedule prompt service. When you talk with live people they say they will add a note to the service request but subsequent conversations all begin without notes which cannot be found....

1 month ago

Reply from Sunnova

Hello Garry. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 5th, 2024

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Gerald Bailey

The company has been responsive and courteous every time we called with a question or concern. Highly recommend!

1 month ago Edited October 24, 2024

Reply from Sunnova

Thank you, Gerald! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Peter Berezuk

Repair Crew arrived on time, friendly greeting, eager to learn about the problem, and started work as soon as prudent.

1 month ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Jamie Calisti

Sunnova came out and fixed my inverter. They were prompt and had it fixed in under an hour. They were very professional.

2 months ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Mark Matherly

I was scheduled for an inverter replacement and giving a time between 8 AM and 11 AM on October 10 as my service date. The technician did not show up during that time but did come around 220 that afternoon after I was already .I was scheduled for a inverter replacement and giving a time between 8 AM and 11 AM on October 10 as my service date. The technician did not show up during that time but did come around 220 that afternoon after I was already gone. Now they are saying it is a closed ticket and they will not come out and replace the inverter.

2 months ago

Reply from Sunnova

Hello Mark. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 21st, 2024

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Nicholas (Nico)

Amazing so far so glad I went Solar! The savings that I am receiving is well worth it and gives some extra peace of mind!

2 months ago

Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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John Wojichowski

I just installed my panels. They just went into operation. So far so good. Thus, this review is based on limited experience.

2 months ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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Nikki Worrell

All of Sunnova’s representatives were very informative and easy to contact. The only issue we had was how long it took to get permission from ACE to operate.

2 months ago

Reply from Sunnova

Hello Nikki, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Warlordstillgaming

Though I enjoy having solar to try and cut down on my Energy bill, it is stupid that even though I have solar panels during a power outage. I cannot use my power because you guys did not install a shut off between my house and the main power line. To prevent the panels from backfeeding energy into Potentially down wires. So now, even though hurricane Milton just went by, I'm stuck without power after buying solar panels, so I would have power even during a power outage.

2 months ago

Reply from Sunnova

Hello Warlordstillgaming. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. To ensure we address your concerns regarding your system or agreement, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Gary Livingston

Sunnova says we have gone live with solar, however the main unit is not functioning correctly, which is causing the electricity needed from solar to our home to be provided by the grid, which is costing me money, which was supposed to be provided by solar.

2 months ago Edited October 14, 2024

Reply from Sunnova

Hello Gary. Thank you for your 4-star rating! Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to assist you!

Oct. 11th, 2024

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Eugene Mahon

Maintenance support was provided quickly and the maintenance representative was very professional and efficient at making the repair.

2 months ago

Reply from Sunnova

Hello Eugene. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 11th, 2024

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T Green

Tech was very professional and knowledgeable ! I’ve had the best customer service with Sunnova since going solar. Great job!

2 months ago

Reply from Sunnova

Hello T, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 11th, 2024

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Diane Soto

Terrible customer service !!! Do not use them if your roof is NOT new I’m 9 years in with them and need a new roof got a quote in May of $10,314.00 to remove and replace panels ….. wasn’t ready in May but am now 4 MONTHS later they gave me a new quote of $21,300.00. Yes, I can use a third party but will loss my warranty for everything if they cannot seal it properly!!!

2 months ago

Reply from Sunnova

Hello Diane, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 10th, 2024

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Jerome

The technicians did a great job changing the fuses in the battery. Previous failures required changing and rewiring failed solar panels. The failed solar panels were not covered under warranty.

2 months ago

Reply from Sunnova

Thank you, Jerome! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Jimmie Tarzy

Was told everything in advance. Everything was completed quickly and cleanly. Very happy with the sales team and installation.

2 months ago

Reply from Sunnova

Thank you, Jimmie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2024

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Jeannette Taylor

This rating is only for the install of the product. I have not had it installed long enough to give an honest review of the overall product and how it performs.

2 months ago

Reply from Sunnova

Thank you, Jeannette! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2024

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Sandra Lemire

I am very pleased with EVERYTHING involved with my new SOLAR LEASE ON MY HOUSE. FROM BEGINNING TO COMPLETION it has ALL BEEN FLAWLESS.

2 months ago

Reply from Sunnova

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 4th, 2024

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Curt Lee

Customer service is horrible I wouldn’t recommend this company to nobody.I waited quite a while for Nv energy to do the final inspection and change the meter and called the company that installed it (M+S electric)to see when they would activate it and they told me they’re waiting for paperwork from the energy company and it would be a day or 2 and it’s going on a week.I called Sunnova customer service and nothing they could do to get it activated.Thank god I got solar I can’t use,They sure promise the world when you sign up and then screw you after the fact.

2 months ago

Reply from Sunnova

Hello Curt, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 4th, 2024

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Edd Wright

Well i'm not disappointed with sonova that I know of but their installers left debris and trash all over My driveway, the guy that I started to talk to about the solar kept math.Messing me around with my bonus check. And come to find out today.I looked up on the roof and there was no pigeon netting installed around my solar panels like it was to B when we discuss putting it up. I am completely and utterly dissatisfied with the people they worked with and if I had a chance, I would remove the solar panels off my roof.

2 months ago

Reply from Sunnova

Hello Edd. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Please contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We are here to help!

Oct. 1st, 2024

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Ld max maxwell

I have solar panels stalled in my house last year. I don’t know what happened, but I did not think any hours for the winter so I had to reinstall some more this year. Hopefully, this will solve the problem.

2 months ago

Reply from Sunnova

Hello LD. We appreciate you taking the time to reach out to us and letting us know about your experience. Please know we are here to provide ongoing support. For any questions you may have regarding your system, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!

Sep. 26th, 2024

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N B

Process was efficient with frequent updates on what to expect. Each individual involved was polite, respectful and efficient.

2 months ago

Reply from Sunnova

Hello N B, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 24th, 2024

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Peggy Duron

Trey was the technician who serviced our system. He was knowledgeable, informative and thorough on top of being a very nice person. Thank you!

2 months ago

Reply from Sunnova

Hello Peggy, thank you for your 5-star review. We appreciate the positive feedback. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Sep. 23rd, 2024

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Pamela Turner

Well orchestrated steps to get to the final installation. Diane was so pleasant and helpful. Looking forward to collecting credits toward our electric.

3 months ago

Reply from Sunnova

Hello Pamela. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 19th, 2024

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T Jackson (T)

Everything thing was professional a lot of help getting Everything started and put in thesolarpanels , I just can't wait to see the savings we will have once the first bill comes out . Thank you from me and my wife.

3 months ago

Reply from Sunnova

Hi T! We appreciate your 5-star review. We hope our services keep exceeding your expectations.

Sep. 18th, 2024

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Randy De Leeuw

Communication could have been better, it was very confusing after the unit was installed with who would turn it on. We also received no paperwork or booklets regarding the product

3 months ago

Reply from Sunnova

Hello Randy, thank you for your 4-star review. We appreciate your feedback provided to continuously improve the customer experience. For any assistance, you may reach out to us via email with your system ID at customerservice@sunnova.com. Thank you for being part of the Sunnova Family!

Sep. 16th, 2024

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Charles Pires

Everything went fairly smotth. I guess the process will improve with time between electrical supplier, local town/city inspection, electrical contractor and Trinity! The process can take awhile!

3 months ago

Reply from Sunnova

Greetings Charles. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 16th, 2024

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cassandra brown

It took awhile to scheduled only because my schedule did coordinate but once they started it was quick now just waiting to see electric bill will be like

3 months ago

Reply from Sunnova

Thank you, cassandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 10th, 2024

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hwerries105@yahoo.com

Every one I had contact with was very friendly, courteous and knowledgable. Nate Emmert has been my contact person and I really appreciate how he explains everything.

3 months ago

Reply from Sunnova

Thank you, hwerries105@yahoo.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

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Gedalia Castro

Lo recomiendo ni cuenta me doy si Luma dejá sin servicio a la Ciudad!Lo recomiendo y el personal MUY atento a sus necesidades 💯 bendiciones para todos Gracias winder mar

3 months ago

Reply from Sunnova

¡Gracias Gedalia! Agradecemos su reseña. Valoramos a nuestros clientes y apreciamos el tiempo que se tomó para compartir su experiencia.

Sep. 9th, 2024

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Kelsey Mee

Installers did a terrible job on running electric wire in my attic over my attic access and areas I had for getting to storage spaces and servicing my A/C unit it not the professional type job that I did when I was in the A/C business.

3 months ago

Reply from Sunnova

Hello Kelsey, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Sep. 3rd, 2024

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Eilonet Koochou

I purchased ADDITIONAL solar panels AND a battery from Sunnova and once everything was connected, my PG&E bill SIGNIFICANTLY increased. I sent am email to Sunnova customer service AND the CEO (John Berger) and they basically told me there was nothing they can do for me. They haven't even tried to determine what the cause of the increase was in my PG&E bill. I have been trying to do my own research and present them with my findings. This is a horrible company that will say whatever they need to to get you to buy from them but will not offer any support for issues that arise after the installation in complete. STAY AWAY FROM THIS COMPANY!!

3 months ago

Reply from Sunnova

Hello Eilonet, we appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We have followed up with you privately via email please do not hesitate to reach out to us at customerservice@sunnova.com, or 866-786-6682.

Sep. 3rd, 2024

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