Sunnova Reviews

The Icon/Sunnova sales rep was very straight forward and honest unlike some of the other solar sales reps I had encountered from other companies. He was very genuine and his continuing follow ups kept me in the loop. The installers were also on point and friendly guys. I liked that tue installation crew was from the company amd not a 3rd party installer. All start up instructions were sent via email amd if I had any questions, they were quickly answered via text or call from the sales rep and/or corporate support. In the first few days I'm already seeing energy generation credits vs. consumption, so I'm happy.

From the beginning to the end Phil was awesome and bent over backwards for us. The installers were very professional too and respected my roof and yard. The communication between Mars and the workers were not so great. Everytime I had an issue I would write Mars and Phil and Phil would answer first and Mars would answer days later. I had issues trying to turn on my solar and it was a Friday and I wrote Mars and Phil. Phil came out at 8pm had to use flashlight but he got me on. It took Mars 3 days later to tell me he would send someone out. I told him Phil already did it. All in all if it weren't for Phil not sure I would recommend Kayo. But he helped me when I panicked as I am elderly and he jumped when I called or texted and found my answers. I had workers just show up without cal or text first and I wasn't happy. I texted Mars and it took him awhile to respond he said he wasn't notified they were coming. Not I'm sorry. Mars had an attitude from the Start I felt. He did nothing for me. Honestly it was Phil from Start to finish. I am very happy with my solar and how it looks on the roof. The wire guys for pigeons were great too.

I had an outstanding experience with Sunnova and Our World Energy. Christian, my salesperson, was extremely responsive and helpful throughout the entire process. The installation of my new Air Conditioning Unit and solar panels was carried out efficiently by a quick and polite crew. The professionalism of everyone involved was commendable, and they promptly addressed any hiccups that arose. I'm particularly grateful to Meldred, my project manager, who kept me well-informed and promptly answered all my questions. The entire process, from start to finish, only took 2 months, and the permitting with my city and electric company went smoothly. My solar unit is now up and running, and even in 100-degree heat, it has reduced my reliance on the electrical grid to 0%. I couldn't be happier with the outcome. Kudos to Sunnova and Our World Energy for their excellent service!

I’m writing this review because of the negative feedback I keep hearing from people that I talk to about getting solar. I tell people that I have had a positive experience dealing with Sonnova throughout the entire process of getting solar installed. First of all the rep I spoke with told me over and over to talk with him about any problems I may have and especially any problems other folks tell me I’m going to have and he will explain how Sonnova’s crews address it if it’s a factual problem or he will explain why it is a made up problem. Along with great communication ever person/ crew that was involved with the process was professional and explained their piece of the Solar process from the tree service and roofers to the Solar staff. Even the amount of time it was going to take to get the solar up and running (3mos) was explained step by step as each item was being addressed. So if you are looking at getting solar contact Sonnova. So far I help my mom through the process and I was so impressed that I got the ball rolling immediately for my home then my neighbor and my brother.

We've been with Sunnova for a year now and have not had any issues with our system what-do-ever. At the beginning their excellent customer service team guided us through the process and answered all of our questions. We were encouraged to download their app so that we could keep track of our usage and see how we are using the system which has helped our household make better use of system. Have not had to reach out to them at all this past year. Their installers did an excellent job! The panels held on well through hurricane Milton. Although we had some damage in our property, the panels held up to it all. No damage to them whatsoever. All is going just as we were told.

I shopped solar companies for about 3 years and hadn't yet come across one that made sense to go with. So many variables....lease or purchase?....how reputable is the company?....was the sales rep ethical and honest, or at least seemed so?....what about resale of my house and it's effect on my solar contract?....what are those variables?....and what governs resale value?....what will I pay the solar company monthly, and how often will that change?....what will I be guaranteed?....what will I pay my electric company and how will I sell back my unused power? Well, after many presentations, price quotes, questions answered, and other investigatory steps on my end, Sunnova was the one company that made sense to me all around! Before signing, I sent my contract to two individuals for their opinion on it (one was definitely advising that I NOT go with solar....until they read the Sunnova contract). I also knocked on many of my neighbors doors to get their input on their own (other) solar systems. Before I even met with the sales rep (who was also awesome in many ways) I had done a 2-year financial evaluation of my utility bills, so I was very aware of what I had been paying before. Throughout the sales process, whenever I needed more information or questions answered, the sales rep was very responsive, professional and prompt. I even reached out to the regional manager for a couple of other questions, and received a phone call on a Friday night at 8 pm! Then, after I gave them the "thumbs up", I paid NOTHING out of pocket - ZERO. They even removed a tree to improve my sun exposure, at NO cost to me. My lease payment will NEVER change - not ever, in 25 years, and my electric bill has been $4.95 every month since my solar went live (that's a service charge from PSE&G). What more could you possibly want for installing an ecologically friendly, non-polluting, safe and effective source of power for your home? Sunnova "dotted all the I's" and "crossed all the T's" for me. If you have been considering Solar for your home, what are you waiting for? Call Sunnova. I highly recommend Sunnova for your Solar Company!

Camilo, the Sunnova Technician (subcontractor for Solar Edge) deserves 10 ⭐ for his service. Camilo not only was professional, knowledgeable but also caring, as he contacted Power Edge on my behalf (since they do not answer my calls/voicemail messages) enter my new inverter serial number, so I can finally see the actual production of my solar Edge panels system through the app. I was without my solar system since June 9th, 2023, and so far paid 2 electric bills for more than $400.00 each. I regret that I bought my solar panels system from Solar Edge, this is the second time that my inverter has to be replaced and the wait for a new one, both time has been umberreable. Solar Edge is unreliable with no existing customer service. Camilo deserves at the very least, a letter of appreciation for his service. Thank you very much 👍. Good job!

Everyone connected with Sunnova was very professional, extremely knowledgeable and stayed in continuous contact with me from the start to the finish of my solar installation process. I felt very well taken care of, always received a prompt response to any and all questions or concerns that I had. My sales manager, Austin, contacted me every week to update me on each aspect of the installation and installation installation manager, Josh, was also in continuous communication with me and very prompt to return my call if I had any questions. I would highly recommend Sunnova to anyone considering solar for their electric power source!

I'm a satisfied customer. Sunnova does great work. They were so efficient and timely. I like how the panels look on my roof. They took the proper time to have the engineers layout how the panels would best go on OUR roof. The appearance enhances the roof--not detract from it. The employees have been quite responsive to any questions I've had. The Solar Consultant, Richard Ford, was the game changer for me. He was willing to educate this consumer--not force solar panel sales and an educated consumer can make a better decision. We made an excellent decision in choosing Sunnova. I've already told at least 20 people to consider this company and go with my Solar Consultant, Richard F.

Sunnova Solar has exceeded expectations with their exceptional services and offerings. From their user-friendly website and informative resources to their powerful app, they have created a seamless and convenient experience for customers. Their sales representatives have been highly professional, knowledgeable, and dedicated to customer satisfaction, providing valuable guidance and addressing inquiries with transparency. Sunnova Solar's commitment to personalized service, ongoing support, and commitment to environmental sustainability make them a top choice in the solar energy industry. Overall, Sunnova Solar Company delivers outstanding service, making them a highly recommended choice for those considering solar energy solutions.

Our Sunnova roof is saving us a ton of money on electricity costs! BigWave Roofing and Solar was our installer (we're in South Jersey) and continues to provide great service to our system. My husband and I bought an old house a couple of years ago and decided to add solar due to the newest federal tax incentive. As Costco members, we tried getting pricing thru their SunRun rep, but they wasted about 3 months of our time to finally tell us that SunRun could only save us 10% on our energy bill because our old house didn't have sufficient attic space. Even the SunRun rep said that their company doesn't take difficult jobs. A friend of mine referred me to Mark at BigWave Roofing and Solar who is our Sunnova representative. Mark and his team came up with a plan and had my solar installed within the time frame that the other company had promised, and has provided excellent customer service since! We have over 45 panels on our 110+ year old home, and its great that the panels blend in well enough that no one has noticed we had solar installed. A few weeks after our house was up and running on solar, I was surprised when I received a text from one of BigWave's reps letting me know that they were dropping by the house because they noticed a few of our panels weren't functioning properly. I was very happy they saw our system was malfunctioning before I did! He had it fixed that day and we only lost a few hours of full functionality. So, we are very happy with our choice to go with Sunnova and BigWave Roofing and Solar.. it is a great combination!

So far so good. We had solar panels installed and have enjoyed near zero electric bills ever since, even when using the air conditioner in the heat of summer. I also like to feel that clean energy from this roof is contributing to the improvement of the overall balance of climate for the future. I recall the balance of the climate 80+ years ago when I was young and see the differences that have occurred in the last nearly a century of atmospheric changes with added CO2, CH4 and the reduction of O3 b/c of human behavior. I taught science for 28 years so I am conscious of these changes as I observe them happening around me.

Extremely prompt service. Reps at Trinity solar are awesome. Any issues I had were talked to in an easy to digest answer when it came time to install such as " we need to update the tubing and wiring to conform to code to match the fuses" which by the way shout out to the tech that did that work on a sub 9 degree Saturday. After a month or two did I finally see the eversource bill take drastic drops. Now I don't pay eversource a dime. Infact they owe me as of right now, $270. Solar ain't the savior they make it out to be but it's certainly a more stable element when dealing with electric company monopolies.

Used local installation team Melpro, they were very efficient, courteous and knowledgeable. Installation was quick and desirable. Sonnova has been very good with updates and information. I live in Puerto Rico so we have had various power outages and we have not been effected by them at all. My bill to the grid has been an alarming service charge of 4.00 a month. We still use the grid but the offset of power given to the grid has been a delight. I have recommended Sonnova to friends and have connected and have the same experience. I am very satisfied and feel very confident that i can finally manage my energy usage at home.

Where to start the salesman? Tony M absolutely awesome. Very enthusiastic. Very knowledgeable, personable all around. Great guy install team. Very professional, efficient fast when they left. Couldn't even tell they were there. The only issue that I had was my install was done sooner than originally anticipated which caused delays in my hookup. The town inspection the Trinity rep. Awesome! Very personable. Very knowledgeable. Went through everything after the inspection the hook up. Didn't even know what happened. Got the call saying to hook up. Everything's been good to go so far. Oh and along with the install team the guys that came in braced up my roof in and out cleaned up after themselves again. Didn't even know they were there. Very satisfied so far. Have and will recommend. Trinity solar to anybody wishing to go solar

Easy to work with . You really can through for me. Over the years I have talked to several solar companies. You delivered and that’s what matters to me!

Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.

They are caring, hobest in answering questions to your satisfaction. I think they sre honest. Quick in responding. I commend Kay Heap who is the Tegional mngr.

The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.

their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.

The installers were professional, they did an excellent job and kept me informed of their progress. They were expedient, the install is clean and sleek.

They have awesome field reps, install techs, and service team. I have recommended them to everyone I know. Green energy is the future and they will get you there.

The original guy that signed me up left the company and no one called me about the status of everything, I had to call you guys and a few things that were promised upon signing didn't happened and had to go through a manager to ok it on one those things.

Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.

ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

The support Company, Trinity Solar/Roofing, was easy to work with and their work was satisfactory. The sales and support staff were friendly, professional and all questions were answered. The work was performed in a timely matter and communication was maintained throughout the installation process. I am awaiting answers on monitoring the Tesla Power Wall as one battery is not reporting to the app. can be monitored via the web on the Sunnov client site.

I love the person care we received, the step by step insight to this process, was outstanding, everyone one team was very respectful and very informative, most importantly we received everything that we were promised really great experience. Thank you all for your great service. Regards, -Marvin Felder