Sunnova Reviews
9.6
Overall Score
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martin adams
The whole process was easy. From the team that knocked on my door. To sales and installation. Excellent communication and installation.
3 weeks ago
Reply from Sunnova
Thank you, Martin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Dec. 5th, 2024
Review Source
Trish
Since we went solar we have received money from the electric company and had to pay nothing more than the service charge
3 weeks ago
Reply from Sunnova
Hello Trish. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!
Dec. 5th, 2024
Review Source
Claudio Vargas
Well I send an email and called my sales person the email never were answered the sales person was busy and should call me back when she have a moment been more than a week ! First after installation the system didn't pass inspection than they showed up in the morning not even call to tell me anything the inspector came again same morning he was upset because the repairs should be done before not in the same moment than I claimed to the attic and found they removed the insulation to run the wires and never put them back also when they installed the solar panels the 4 inches screws instead of go in the beams they just perforated the roof leaving a dangerous spot so now to move around got to becareful with my head ! I asked to the sales person about the edge of the panels because the guy replaced my gutters tell me they are to close to the edge when snow comes down off the panels they will take the gutters down or damage them ! I got an email from sunnova telling my system was canceled so now not sure what is going on with it also I asked how I know my system is working or production because isn't any meter on the electrical box I have my old system from Sunrun and the meter shows everything and is 10 years old so no body come and give me guidance about this no calls no nothing I answered the text message from them about the survey and didn't answer either! So what happens you get the system installed like crap and not even have the decency of call to schedule to review with a costumer! I tough this company will be better than Sunrun because of sales person but the way I see is the same garbage
1 month ago
Reply from Sunnova
Hello Claudio. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Nov. 27th, 2024
Review Source
Stephen Cote
Provided proactive information on what to expect, gave timely feedback and efficient one day installation. My experience with this company was excellent.
1 month ago
Reply from Sunnova
Thank you, Stephen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 15th, 2024
Review Source
Derrick O
I don't even know who sunnova is. The first install crew was horrible left a mess on site,and had me tear up driveway to trench underground conduit, because they couldn't do the job otherwise, and my driveway is still screwed up.
1 month ago
Reply from Sunnova
Thank you, Derrick. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.
Nov. 15th, 2024
Review Source
Amy Johnson
From the time the representative approached the door until the service was activated. It was an overall great experience. Our project manager was amazing.
1 month ago
Reply from Sunnova
Thank you, Amy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 13th, 2024
Review Source
Cesar Last
I was very pleased the the service n time that they took to.assure that my panels and all was OK and functional. I recommend them highly for their professionalism.
1 month ago
Reply from Sunnova
Thank you, Cesar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 7th, 2024
Review Source
Ariel Estrada-Ramirez
My friend referred me and was told she and whom she refers will get rewarded (1k). That was a lie. I didn’t get anything because it wasn’t “offered” when I signed but I got an email for that month about the same reward.
Installment was a mess, people drove in my yard despite having a long driveway open to use and side of the road. They were scheduled to come 8-9am, but showed up a little before 7am. Was told power would be off 6-8hrs so I took off work to accommodate and they never needed to turn it off. I wasted my annual time at work for no reason.
The installment resulted in my year old roof leaking and it was extremely difficult getting any responses to help as I have water coming through. They tried to blame my roofing company, despite they just installing it and then having the problem (if my roofing company messed up, it would have leaked prior to this installation especially with the several storms we had with downpouring).
Communication was poor and the manager Justin just ignores it.
I feel like I made the worst decision of my life with this company.
1 month ago
Reply from Sunnova
Hello Ariel. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Nov. 8th, 2024
Review Source
Cee Kay
Every one of my calls goes to a central call center where the representatives are very nice but they cannot schedule appointments, answer any questions, and no one ever calls me back when I ask them to have a supervisor respond to me. They make appointments without checking with the homeowner, and I only find out about them if I call and they randomly happen to have scheduled one.
1 month ago
Reply from Sunnova
Hello Cee Kay. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 regarding any additional assistance. Thank you for giving us the opportunity to serve you better.
Nov. 6th, 2024
Review Source
Old Soldier
The crew that installed my system were efficient and respectful of my property. They explained the process and their workmanship is very good. Attention to detail and picked up the trash. Start to finish professionals.
2 months ago
Reply from Sunnova
Thank you, Old! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 25th, 2024
Review Source
Tracey Bird
This company doesn’t fool around. They got right to work, didn’t hesitate to ask questions and make sure they got done right and still done fast. I would recommend them to everyone.
2 months ago
Reply from Sunnova
Hello Tracey, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.
Oct. 14th, 2024
Review Source
Eileen Magliola
I have had no issues so far. The process of getting set up and start it was smooth and easy. The only reason I didn't give you five stars is because I've only been up and running for about a week and I don't think that's long enough to give a fair review of the company overall. Time will tell.
2 months ago
Reply from Sunnova
Thank you, Eileen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 10th, 2024
Review Source
Marco Meneses, MPH, MS
I don't have complaints about the installation, I was executed as planed and fast.
Our complaint is with the the information systems of the company. We had and currently have trouble trying to log into the Customer Portal.
They made a mistake, placing as an incorrect user name which makes very difficult to log in or replace the password.
The system rejects logs in and is very difficult to see the production of the solar panels, how much we are paying and how much we are "saving"
We know that the installation is very good for the environment, but not yet nothing about saving money.
2 months ago
Reply from Sunnova
We appreciate your feedback, Marco. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.
Oct. 8th, 2024
Review Source
Andrew R
Good experience with Sunnova. So far things have been as advertised. They came out once proactively to replace a micro-inverter. Was pleased to see that they are in fact monitoring my solar production.
2 months ago
Reply from Sunnova
Hello Andrew. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Oct. 3rd, 2024
Review Source
TC Wood
Unfortunately, the the website doesn't update the auto pay when information is submitted there. It seems like there are glitches and there's a lot of going back and forth with requiring the customer to provide the same information.
It is also been difficult to get in contact with customer support not only for the customer but for the seller associated to the solar.
2 months ago
Reply from Sunnova
Hello TC Wood. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!
Oct. 2nd, 2024
Review Source
Sue K.
Good communication waiting on permit approval, prompt arrival when scheduled for installation and repair of drywall after installation. Worked within my availability. Teams all polite and quick to introduce team members on site.
Thanks!
3 months ago
Reply from Sunnova
Hi Sue, thank you for the positive feedback. We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We hope our services keep exceeding your expectations.
Sep. 26th, 2024
Review Source
Nick Barraza
My inverter went out on 8-19-2024. I noticed it not working 3 day later. Called to get it fixed they came ordered part which came in bout 5 days later. They scheduled to come 9-18-2024. Almost a month to get it fixed. My solar panels are paid off and I still have to wait a month to get it fixed. Very disappointed on the maintenance service .
3 months ago
Reply from Sunnova
Hello Nick. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues in a timely matter. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Sep. 27th, 2024
Review Source
Martha Koontz
Great people to work with .Im up and running only into 2nd week into operation. Can tell more when I get my first bill . So far im very satisfied with installation and service. Austin T. was great to work with and alway there to answer any questions.
3 months ago
Reply from Sunnova
Greetings Martha. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Sep. 19th, 2024
Review Source
Brian Sherry wright
the offer to go solar was a no brainer when the twenty year offer was explained to us and no money out of pocket. when the whole process was explained by Nate their salesperson and how professional the people who installed the system where I was glad, we made the decision to go with solar.
Brian Wright
3 months ago
Reply from Sunnova
Hi Brian, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.
Sep. 9th, 2024
Review Source
Deanna Barrows
The team of Sean and Katie, that my family had taking care of us, were the best. Together they took care of everything and kept us well informed when the electric company dragged their feet. I can’t thank them enough. The gentleman who did our inspections, installations and anything else to make sure all was right with our home and panels, thank you and you are greatly appreciated for a job well done. If we ever have the need to do this again, I will definitely call Sean again and go with this company. His knowledge and attention to detail did not go unnoticed.
4 months ago
Reply from Sunnova
Greetings Deanna. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Aug. 2nd, 2024
Review Source
herkathol@aol.com
We have been very happy so far..When they installed our panels, they left our yard better than when they got here. Friendly and efficient workers. Our representative is a very nice person and helps to answer all our questions. We are hoping our monthly rate will decrease after our year evaluation . To date, this company has been very reliable. Thank you
5 months ago
Reply from Sunnova
Thank you, herkathol@aol.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jul. 31st, 2024
Review Source
Ellen Eng-Saat
Follow through was seamless and timely. They also prepared us for what to expect and from whom. The only suggestion I would make is that someone, whether it be Sunnova or electrical company, take the time to explain the installed meter and what to expect should there be an outage and we have a natural gas generator. Web had a “blip” last week but did not experience any outage or generator start up. We are assuming that the solar panel-generated power kicked in. Anxiously waiting for our first energy bill
5 months ago
Reply from Sunnova
Hi Ellen Eng-Saat! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Jul. 24th, 2024
Review Source
monica redden
The initial process of going through the contracts and agreements was great. Smooth. When it came time for install it seemed smooth at first. The crews change each visit along with the quality of work. From what I can tell, the solar panels look great on the roof. From the groundwork done from crews it’s messy, metal scrapings, razor blades, torn up grass *they did spread some seed after complaint, the electrical work inside left shavings and pieces of pipe. They cut my internet cable coming into the house and didn’t let us know, I had to have Comcast come out twice to figure out the problem. I was compensated for the visits and cost of wire from the installer afterwards. I had no issue with communication just the ground work. Which I was compensated for. I just wasn’t expecting that poor quality of work on the outside and eye level of home. They knew I had children and leaving all the stuff behind was lazy. I’m hoping going forward the solar panels work and all is good!
5 months ago
Reply from Sunnova
Hello Monica. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.
Jul. 19th, 2024
Review Source
Mike Mase
Great service ! Quick install! Would highly recommend to anyone considering solar
1 week ago
Reply from Sunnova
Hello Mike. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Dec. 26th, 2024
Review Source
Arthur Archie Tiu
Great company to work with. Explained everything well and delivered everything before deadline!
1 week ago
Reply from Sunnova
Hello Arthur. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Dec. 26th, 2024
James Van der Veen
Sunnova is an eye-opening company in the residential solar business from the very moment that we sat down with our Rep Ignacio. Forget about buying for cash or financing for 25 years, we are leasing our system for the price of our average electric bill for the past 4 months. Fortunatley for us, the months were winter time months and we live in South Florida where we don't use our air conditioning much as the weather is very nice. It is open windows and doors for homes in this area. Ignacio explained to us the benefits of leasing a solar system, and the biggest benefit of all is that there is no investment in your solar system. And, if something goes wrong, Sunnova will be out to your home to fix whatever is wrong ASAP, because the only way they can make money on this system, is to have it producing more power than we need, so they can sell it back to our electric utility company. They even had to add a panel to our system, as it was not producing enough power to enable Sunnova to sell back to the Utility. And, if there is any issue like the addition of a panel, Sunnova is the responsible party to eliminate the issue. I really support and like this company!!
6 months ago
Reply from Sunnova
Hello James, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations. Thank you for being part of the Sunnova Family!
Jun. 28th, 2024
Review Source
Jess Barber
Made the entire process for getting solar panels very easy, I just needed to be home on certain days to let people in the house to do the work. They did all of the contacting with the city and my energy company, as well as pulling the permits. Even getting the quote was a simple process, they pulled all the information they needed from the city, including how old my roof was because I wasn't sure, and showed up with a small presentation to discuss the kind of savings I could see. We just got our panels turned on, it took a little bit of time since it's a long process going through the city and our energy company, but it was easy
6 months ago
Reply from Sunnova
Thank you, Jess! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 14th, 2024
B. Robertson
Making the decision to install solar panels on my home has been a transformative experience with numerous positive impacts. Here are some of the key ways in which going solar has enriched my life:
One of the most immediate and noticeable impacts has been the reduction in my monthly energy bills. By generating my own electricity, I have significantly decreased my reliance on the grid, leading to substantial savings. Over time, these savings will more than offset the initial investment in the solar panel system, providing long-term financial benefits.
Switching to solar energy has allowed me to make a tangible contribution to reducing my carbon footprint. Knowing that my home is powered by clean, renewable energy gives me a profound sense of satisfaction. It's rewarding to be part of a movement that is actively working towards a more sustainable future.
The installation of solar panels has also increased the value of my property. Homes with solar energy systems are often more attractive to buyers due to the potential for lower energy costs and the eco-friendly benefits. This added value is a significant financial advantage.
By generating my own electricity, I have gained a sense of energy independence. I am less vulnerable to fluctuations in energy prices and potential power outages. This reliability and self-sufficiency provide peace of mind, especially during peak demand periods or unforeseen grid disruptions.
6 months ago
Reply from Sunnova
Thank you, B.! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 14th, 2024
Review Source
Jennifer Reppond
We installed our solar panels in 2020. Our panels have not given us a day's trouble. And Sunnova is on top of watching for outages, issues with the panel or equipment. Most times they contact us to let us know there is an issue before we even realize there is a problem. They handle everything when it comes to maintenance. But, we have not had that much trouble with our system, so we rarely need them to fix things. Our sales rep was (is) amazing. We still call on him with questions. We purchased our batteries in 2022, prior to that our overages were sold back to the grid for credits. But now, our batteries are charged up by around 9AM most mornings, and then our house runs completely on solar during the day. The batteries kick in at dark, and even in the hot Texas summer, we rarely ran out of battery power. Another great feature is that we have a storm watch. When severe weather is about 100 miles from us and coming in, our battery system automatically begins to charge itself so that when the storm hits, our batteries are at 100% capacity. We love having gone solar. And, if we move, we will invest in it again.
6 months ago
Reply from Sunnova
Greetings Jennifer! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 12th, 2024
Review Source
Michael Bails
Getting solar was very easy and everything went just as they promised. Adding a battery after has taken a very long time and I have had issues with the subcontractor they used to get the system installed. What should of been 2 days at most turned into 4 days of making sure someone was here to wait for them and I am still waiting for them to get the final approval to turn the batteries on as they did not file the paperwork correctly and this has delayed things at least a week and a half and still counting. Sunnova is a great company, but be careful of the subcontractor as they are not all the same.
6 months ago
Reply from Sunnova
Hello Michael. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 19th, 2024
Review Source
RM
I was originally was approved for a loan through Sunnova, but the company that offered solar most likely did something wrong as they have been known to do, so I had to get a loan elsewhere. With that being said, Sunnova had great coverage for solar beyond what Green Day Power ended up giving me. Somewhere along the line Sunnova contacted me for maintenance, so I think Generac assigned Sunnova to maintain my system from now on. No one could give me an answer. But I do know GDP never freely offered to come by and look at my system other than the multiple times I reported problems. Sunnova did freely contact me for a check up and found some problems that weren’t fixed by GDP when that should have been fixed months ago. So I’m glad Sunnova stepped in.
6 months ago
Reply from Sunnova
Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 19th, 2024
Review Source
Janet S
I moved into a new build home that had Solar Panels from Sunova. I was apprehensive to sign a rental contract since I had not had solar at any other home. Having Solar is the best thing that has happened to my home ownership. Sunova has been an excellent company to work with. They are so professional and have checked in to make sure it reduces my bill to their satisfaction and I was happy with the system.
By the experiences I have had working with them I fully trust they will be available if needed. The reduction in my bills is incredible. The system looks organized and neat. All of my uneasiness or concern over solar is gone and I am now a firm believer thanks to Sunova and their associates.
6 months ago
Reply from Sunnova
Hello Janet. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 19th, 2024
Verified Customer
Review Source
Paul Picken Ledyard, CT
Just so happy with seamless transition. We are in our 3rd year. Only had to call for service once. Sunnova responded very quickly to rectify the issue. One panel was not producing due to micro inverter. They responded with a quick switch over. Was amazed at the technology that the repair man knew exactly which one it was as it showed on his phone app..
3 years ago
Reply from Sunnova
Thank you Paul]! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb
May. 24th, 2021
Verified Customer
Review Source
Tom & Gina Piper Blandford, MA
Everyone from start to finish was polite and professional. They said that my roof needed replacement and did the replacement at no cost to me. The electricians and the carpenters were great, they spread grass seed where they had to dig to bury the cable. The customer service always called to give updates and things that we needed to do for the hookups.
4 years ago
Reply from Sunnova
Hello Mr. & Mrs. Piper, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback!^JD
Jun. 16th, 2020
Review Source
Stephen Bartilucci
I was getting checks ins from phone calls every 3 to 4 months . Been when I was asked how my solar system was working I told them I was paying WAY more then my electric bill. Representative said he would follow up the following month to see how the solar system is working for the following month and never called . That was may of 2023 .. It’s now a year and a half later no follow up on my concern of me paying WAY more now going solar .. My electric bills where half of what I pay for solar
1 month ago
Reply from Sunnova
Thank you, Stephen. We appreciate your feedback and value our customers. We are grateful for the time you took to share your experience. We tried to reach you today, but were unsuccessful. Please contact us at your earliest convenience at 866-786-6682.
Nov. 26th, 2024
Review Source
Gregory Tibbs
So far so good. Everybody I delt with was respectful and knew what they were doing.
The solar has helped on my Ameren bill.
1 month ago
Reply from Sunnova
Thank you, Gregory! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 26th, 2024
Review Source
Ed Kitlan
I liked the fact that it didn't cost me a cent until it was up and running.
Don't like the fact that I have questions and can't get information
1 month ago
Reply from Sunnova
Hi Ed, we appreciate your 5 star-review. Please know, our goal is to provide world-class customer service. For assistance, please provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.
Nov. 26th, 2024
Review Source
Tim Evilsizor
I really like how helpful they were every step of the process. Always available to answer all my questions. Got everything done in a timely manner.
1 month ago
Reply from Sunnova
Hello Tim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Nov. 21st, 2024
Jeremiah Ross
Has yet to function at 100%. At this time one Tesla powerwall is not functioning. The Tesla control panel in the garage does not work. When Hurricane Milton hit I should have had power to get me through it. I had power for 5 minutes around every 4-5 hours, more or less useless.
1 month ago
Reply from Sunnova
Hello Jeremiah. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.
Nov. 20th, 2024
Review Source
Barbara Trevino
I would choose 0 customer service is a joke. I'm trying to make payments with my Bank Account and it tells me my account is not correct. I'm having to pay a Fee because it'll only take my Bank Card which the money comes from my Bank Account, They tell me my Route # and Acct. # is wrong. I've had this account for 30yrs. Horrible finance Co. They don't know what they're doing.
1 month ago
Reply from Sunnova
Hello Barbara. We value your feedback and are committed to providing you with the highest level of customer service. Please allow time for our customer care to contact you with an case update. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.
Nov. 19th, 2024
Marie Pierre
This whole process took a bit too long to achieve. The company removed the gutters from our roof and never replaced it and when we asked about it they said that we have to hire someone else to put them back.
1 month ago
Reply from Sunnova
Thank you, Marie. We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 11th, 2024
Review Source
Chris Gilbody
Contract was straightforward and made sense for my family and I. Happy with our solar lease and would recommend Sunnova to all.
1 month ago
Reply from Sunnova
Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 7th, 2024
Review Source
Chris Eubanks
Excellent customer service from start to finish! Everything was explained well and in detail so we knew all that was involved. I highly recommend!
1 month ago
Reply from Sunnova
Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 6th, 2024
Review Source
Fredrick Miller
I was happy with Sunnova at the beginning things went well, but I ordered powerwall 3 backup batteries at the beginning of October and here it is November 1 and nothing has been done! No updates from the company I had to call to get updates
1 month ago
Reply from Sunnova
Hello Fredrick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. Thank you for giving us the opportunity to serve you better.
Nov. 1st, 2024
Taylor Rick
I’ve had so far a really good experience with this company there staff is really good at answering questions I had and making me understand everything solar
2 months ago
Reply from Sunnova
Hello Taylor Rick, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
Oct. 29th, 2024
Review Source
Patricia Guzman
They are rude. They are unwilling to help except to say that you are under contract. They are unwilling to compromise or let you speak to support personnel or a supervisor, saying they will call you back within 2-3 business days. They refuse to accept accountability for unresolved issues. They have no real concept of true communication siting that all issues are going to be resolved accordingly and then no one ever calls you back unless YOU call back several times and then they call but it will always come back to your error in communication or non communication with them. You are under contract is all they site on any and all issues.
2 months ago
Reply from Sunnova
Hello Patricia Guzman, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?
Oct. 29th, 2024
Review Source
Carol Greene
It seems to be a good but the salesman did not explain how the system works still trying to figure it out I will see if it is worth it or if I would even tell anyone about it yet
2 months ago
Reply from Sunnova
Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 23rd, 2024
Review Source
Mitch Israel
A lot of communication and follow ups were left specifically to the customer. I needed to follow up multiple times with both Sunnova project manager and PSEG directly in order to advance the process post installation
2 months ago
Reply from Sunnova
Thank you, Mitch! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 22nd, 2024
Review Source
Bob
Where very punctual, and very thorough with there explanations over all a great experience so far and look forward to see what savings we make with this decision .
2 months ago
Reply from Sunnova
Hello Bob, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!
Oct. 18th, 2024
Review Source
Susan
So far, system is working however I'm concerned about the placement of the panels. It's different than what the plan showed and now, it looks like 2 or 3 old trees may have to come down. This does NOT make me very happy!
2 months ago
Reply from Sunnova
Hello Susan, We appreciate you taking the time to reach out to us and letting us know about your experience. For any concerns regarding your system, please provide us your system ID via email at customerservice@sunnova.com.
Oct. 17th, 2024
