Sunnova: Read 6,266 User Reviews From Real Homeowners

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Daniel Frink

I love the fact I’m already saving on my electric bill, that I know exactly who I can turn to for immediate help/response to any question including what maybe considering a “silly” question lol Although my system was installed, was ready to go close to fall, I know I will be saving a ton in the spring/summer days. It’s an investment I’m happy to have made

4 months ago

Reply from Sunnova

Thank you, Daniel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Evens

When they came to my door that day I have no interest . Talking to them and explaining to me what they have to offer me made me change my mind . These two young person was very knowledgeable and very charismatic on what they offer to me . I have to choose what was best for me . Thank you Lauren for making part of this great family : “ Sunnova “.

4 months ago

Reply from Sunnova

Thank you, Evens! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 5th, 2024

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Michael Friess

Sunnova was assigned to check and / or repair my solar system by Generic since the original company that installed the system wasn't responsive after multiple attempts to contact them. Sunnova's crew quickly reviewed and tested my system and identified the failed component. They replaced it as well as installed and updated circuit board. Ram a test that showed the system would operate inormally during a power failure and reported their findings and showed me the replaced parts. Very professional

5 months ago

Reply from Sunnova

Hi Michael, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Mabel Edwards

The techs were timely and I was kept abreast of the progress on the project as it was being done.

1 week ago

Reply from Sunnova

Hello Mabel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 27th, 2025

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Dolores Garcia

I have been with Sunnova for two years with no problems. They are a great company.

1 week ago

Reply from Sunnova

Hi Dolores! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 26th, 2025

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Gregory Thomas

The two technicians sent to our house were very helpful in getting the repair made.

1 week ago

Reply from Sunnova

Hello Gregory, thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

Mar. 21st, 2025

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Dan frink

Started with my good friend Jonathan L. coming over, talking with me and answering every question honestly. Helped me get the process started and kept me up to date along the way. Spoke to so many along the way, Lindsay in particular was always very responsive and had answers right away. The install team was great!! They were very very professional but I like to think I was able to loosen them up and they were great all around. Very friendly, very funny but professional and kept me up to date on progress. I cannot compliment them enough! Overall a great experience, the wait for the permit checks and final inspections from the town, not Sunnovas/trinitys fault, but that was a painful wait after all the hard work that went in. I’m up and running and hope to be saving money very soon

6 months ago

Reply from Sunnova

Thank you, Dan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Verified Customer

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Paul Picken Ledyard, CT

Just so happy with seamless transition. We are in our 3rd year. Only had to call for service once. Sunnova responded very quickly to rectify the issue. One panel was not producing due to micro inverter. They responded with a quick switch over. Was amazed at the technology that the repair man knew exactly which one it was as it showed on his phone app..

3 years ago

Reply from Sunnova

Thank you Paul]! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb

May. 24th, 2021

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Verified Customer

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Tom & Gina Piper Blandford, MA

Everyone from start to finish was polite and professional. They said that my roof needed replacement and did the replacement at no cost to me. The electricians and the carpenters were great, they spread grass seed where they had to dig to bury the cable. The customer service always called to give updates and things that we needed to do for the hookups.

4 years ago

Reply from Sunnova

Hello Mr. & Mrs. Piper, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback!^JD

Jun. 16th, 2020

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Michael Brooks

Easy to work with, and best group of people. Everyone who came out was friendly, professional, and knowledgeable.

2 weeks ago Edited March 20, 2025

Reply from Sunnova

Hi Michael Brooks! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 19th, 2025

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Erica Reu

The whole experience with them from the very beginning to the minute, our solar was turned on was top notch.

3 weeks ago

Reply from Sunnova

Hello Erica! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Mar. 10th, 2025

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Linda Butkovich

All good was a joy doing business with you. Everything was explained in detail and delivered. I would recommend you to everyone.

1 month ago

Reply from Sunnova

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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Patricia Satkovich

We are only operational with Sunnova for 1 week so it is really a bit difficult to give them an overall rating - but so far so good. We'll see, check back in about 6-9 months.

1 month ago

Reply from Sunnova

Thank you, Patricia. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

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Sendy Sokasaim

Everything was explained to us from start to finish, the representatives came out in a timely manners to answer and help fix problems we needed

1 month ago

Reply from Sunnova

Thank you, Sendy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 10th, 2025

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David Powell

Technician was efficient and respectful, however he left behind a very large device which I am incapable of disposing. I am 83 years old and simply cannot lift it.

1 month ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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stanbojo

The system provides all of our electricity from February to November. 80% year round. All from 24 panels on our Two Car detached garage.

1 month ago

Reply from Sunnova

Thank you for sharing your positive feedback, Stanbojo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Feb. 5th, 2025

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Dick Bonkoski

The project seemed to be accomplished in a well but, we are not getting the results that we should be. Some sort of glitch is overriding our system results!

1 month ago

Reply from Sunnova

Hello Dick Bonkoski. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 4th, 2025

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Verified Customer

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Lawrence Adeseike

Sunnova lied to me a lot...even on the batteries I bought two based on the engineer guy they sent to measure my power need...he recommend that I buy two batteries and I did but guess what my family and I slept in the darkness during the hurricane because non of the batteries work...I've decided to go back to the grid power because of the lies...

3 months ago

Reply from Sunnova

Thank you for sharing your feedback, Lawrence. We sincerely apologize for any inconvenience you may have experienced. We truly value your input and are committed to improving your experience. We have reached out to you via email, and if you need any assistance, please don't hesitate to reply to the email. We are here to help and look forward to resolving any concerns you may have.

Dec. 6th, 2024

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Patti Passaro

we had out solar up and running end of Dec 2023 well come July to now we have had increasing FPL last one 379 and constant problem with the panels and they never honored that they said i would not get bills like that due to their faulty equipment so untop of my solar bill i have paid addition 200 to 379 FPL bill for the last 6 months and before I have 77 panels and we installed hurricane proof window and doors. It has been their equipmane and then the solar edge app it never now shows what solar is going to the FPL for net metering. I will never recomment them the don't care no calls and follow up last time the one invertor box was in sleep mode.

2 months ago

Reply from Sunnova

We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please accept our apologies for any inconvenience you have experienced with Sunnova's services. Please reach out to us at customerservice@sunnova.com for further assistance.

Feb. 4th, 2025

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NBCustomer

I was so impressed with all of the support and resources that Sunnova had. The whole process was much easier than I thought. I am very happy with our solar panels.

2 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 27th, 2025

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Tomas

Sales representative explained everything to my satisfaction! Install technicians were in and done in record time! One drawback, would have preferred conduit to be run through the attic and remain unsightly!

2 months ago

Reply from Sunnova

Hello Tomas. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 27th, 2025

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Zach Wescott

Josh and David were extremely helpful and knowledgeable when they came out to speak with me. Install went flawlessly and we are loving having solar through sunnova!

2 months ago

Reply from Sunnova

Hello Zach. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 21st, 2025

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Doug Burns

Disappointed that the representatives did not always seem to know what each were doing. But otherwise the installation has gone very well and all staff/employees have been very friendly and helpful!

2 months ago

Reply from Sunnova

Hi Doug! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jan. 16th, 2025

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Stephanie McGaw

Was very pleased with the sales staff and the knowledge they had and were willing to find out the information to answer our questions. The installation was very well down.

2 months ago

Reply from Sunnova

Thank you, Stephanie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 6th, 2025

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Tim Nortier

Everything about the project was smooth, no hassle, efficient. The Garcia installation crew were FANTASTIC. After just a couple weeks, the panels are generating about 2/3,9f my daily power consumption.In the winter!!

3 months ago

Reply from Sunnova

Hello Tim. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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Paulette Richards

I enjoyed everyone that I've spoken with concerning my solar panels. From sales people to the installers and inspectors. Everyone took the time to explain so that I'd understand. Very caring and friendly people,

3 months ago

Reply from Sunnova

Greetings Paulette. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Dec. 12th, 2024

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Megan Hall

They did a great job, I was very pleased with my service

1 day ago

Reply from Sunnova

We appreciate your feedback, Megan. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Kimberly Noel

Great service we have saved a ton of money!

4 days ago

Reply from Sunnova

We appreciate your feedback, Kimberly. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Don & Cheryl Wenger

It was an easy process to sign up solar.

1 week ago

Reply from Sunnova

Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 27th, 2025

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Ron Tarr

The tech arrived on time and went straight to work. He was professional and courteous as well as informative on the installation and some of his experiences with the inverter by Solar Edge. I was very satisfying operation. The way all such operations should be. Thanks

4 months ago

Reply from Sunnova

We appreciate your feedback, Ronald! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Nov. 27th, 2024

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Ana Angelica Miranda

We're so excited about our Solar System, The person first came to our home to bring us the orientation were so professional, kind and in a very friendly manner. The crew in charge to do the installation made it so fast, secure and in a professional way also. This'll be one of our best decisions made. Miranda's

4 months ago

Reply from Sunnova

Hi Ana! We're thrilled to have you with us. Thank you for the positive feedback. Our commitment is to help ensure you have a clear understanding of every step in our process, and it's fantastic to hear that your experience aligns with our commitment.

Nov. 26th, 2024

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Gary Walck

Very satisfied with installation and performance so far. Just went on line generating in September. I would like to be able to see solar generation and my power consumption better in the Sunnova app. On my phone. I’m able to see the production with a number and bar graph however I can not see my generation numbers with my consumption and what numbers I bank or not. Maybe I’m not using the application on phone correct?

4 months ago

Reply from Sunnova

Thank you, Gary! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Nov. 22nd, 2024

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Kim Sandigo

I liked that everyone from sales to installation to wrapping everything up was timely. The line of communication was awesome in keeping us informed about what stage we were at and they even helped me understand the app on my phone. 👍🏻👍🏻👍🏻

4 months ago

Reply from Sunnova

Greetings Kim. Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 14th, 2024

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Erich Soldat

They were friendly, made it easy and explained everything clearly. We were always kept updated about the progress and the installation was done quickly and cleanly. System works fine now and we are happy to have increased the value of our home while doing the right thing for the environment

4 months ago

Reply from Sunnova

Thank you, Erich! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Lisa Massey

Trinity was very on top of everything guided us though the whole process. Very professional and courteous. The crew that installed our solar was awesome they told us everything they were doing. Go with Trinity very reputable company.

4 months ago

Reply from Sunnova

Thank you for your message, Lisa M. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Nov. 6th, 2024

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Rodrigo Carlos

Sunnova was the best at all aspects, the representative initially pitching the idea of solar was very friendly and thorough. The dates were followed as planned and I had no headaches in dealing with the energy company or the municipality to obtain proper approvals. Overall the best service experience I had since I moved to NJ in Sep 2023.

4 months ago

Reply from Sunnova

Thank you, Rodrigo! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Kimberly Adametz

First off, communications was poor. Many times there were delays answering my quest for information. Scheduling info was sketchy when it was relayed to me. There were various problems during the installing thatcaused delays. The installation presented issues for the fire dept. There were conduits that caused obstructions to the fighters. It took 2 returns visits to correct the issue. My home has a metal roof. The conduit would prevent fire fighters from using roof ladders should it ever became necessary. Speaking to the installers, they told me that they had little to no experience working on metal roofs. The second time they came to move the conduit I had to explain where they should route it to meet the fire dept. requirement. The second crew that came out also left a mess of wire and other debris on our drive way that we had to clean up. I feel that there were unnecessary delays in turning on the system.

5 months ago

Reply from Sunnova

Thank you, Kimberly. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Should you have any questions, please do not hesitate to reach out to us at customerservice@sunnova.com or at 866-786-6682.

Oct. 30th, 2024

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Jeremy Kerstetter

I have been with Sunnova 5 years. In that time I needed 2 service calls, one was resolved within a couple days, the other took a could months due to a parts shortage but they made it right on my bill. Overall, I've been very satisfied.

5 months ago

Reply from Sunnova

Thank you, Jeremy, for taking the time to write us a kind review. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 25th, 2024

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Robin Zsampar

From the planning stage to the installation and permits, and now after a full year of saving on our electricity bill, we could not be happier. We were informed at every moment of what was happening next. A fantastic company and so glad we chose Sunova and Trinity for our service!

5 months ago

Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2024

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Cindy Oliphant

They were concerned about me as a customer making sure that I understood what was going on in every phase of the installation. When ever I had a question I got an answer, there was no putting me on hold or ignoring the question. The feeling I got over the phone was that they cared about me.

5 months ago

Reply from Sunnova

Thank you, Cindy! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. We are glad to have you with us.

Oct. 14th, 2024

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Thomas Turner

The installation was seamless and professional. It is too early to tell if we will see any savings on our electric bill. We were told by the sales person that they would have someone trim the oak tree in our back yard to maximize the sunshine on the panels but that has not been scheduled and can’t get anyone to tell me when that will occur spite of my inquiries to the office and to the sales person. I also asked about getting an app to monitor performance but have not received a response. I would appreciate having a designated contact person.

5 months ago

Reply from Sunnova

Thank you, Thomas! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. For any questions you may have regarding your system or agreement, you may reach us via email at customerservice@sunnova.com with your system ID or the case number. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Patricia Smith

I like the installation. The communication about how to turn it on could have been clearer. I thought it was on until I received a email three week later saying there was no signal. The instructions told us to turn the outside switch to on an flip the breaker box switches, but I believe the breaker box switch may have already been on and when we flip it it turned it off.

5 months ago

Reply from Sunnova

Thank you, Patricia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Maryann Mellor

After a storm damaged some of my connectors to my solar panel, I called Generac and they scheduled Sunnova to come out and make the repairs. They came and fixed everything so I am back in good shape. I’m very appreciative of the great work done by the repairman.

5 months ago

Reply from Sunnova

Thank you, Maryann! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Craig Barrow

Well we got scammed. Nothing that was said to us is even remotely true. Want this shit off my house. Want to cancel my contact because this is ridiculous.

1 week ago

Reply from Sunnova

Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?

Mar. 26th, 2025

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Megan Campbell

The initial set up with Trinity Solar and East to West Solar (the installing company) was a little unorganized and had some confusions since we had to run a trench across our driveway but once that was resolve the installation was flawless. And so far, I think the solar panels are doing well. I see the charts online, but it would be nice to have a follow up to know if they are running the way that was expected.

6 months ago

Reply from Sunnova

Hello Megan. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Feel free to chat with us through your MySunnova account regarding your production concerns. We look forward to helping you!

Oct. 1st, 2024

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Nicholas E Copus

Your installer was totally professional and polite and efficient, the system was not working for several months and now is, from the outset we have real issues with the solar and all those involved with its construction and its upkeep. This was the first time I felt like we were dealing with a person who knew what he was doing. Many thanks Nick C.

6 months ago

Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 11th, 2024

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Deanna Barrows

The team of Sean and Katie, that my family had taking care of us, were the best. Together they took care of everything and kept us well informed when the electric company dragged their feet. I can’t thank them enough. The gentleman who did our inspections, installations and anything else to make sure all was right with our home and panels, thank you and you are greatly appreciated for a job well done. If we ever have the need to do this again, I will definitely call Sean again and go with this company. His knowledge and attention to detail did not go unnoticed.

8 months ago

Reply from Sunnova

Greetings Deanna. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 2nd, 2024

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herkathol@aol.com

We have been very happy so far..When they installed our panels, they left our yard better than when they got here. Friendly and efficient workers. Our representative is a very nice person and helps to answer all our questions. We are hoping our monthly rate will decrease after our year evaluation . To date, this company has been very reliable. Thank you

8 months ago

Reply from Sunnova

Thank you, herkathol@aol.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Ellen Eng-Saat

Follow through was seamless and timely. They also prepared us for what to expect and from whom. The only suggestion I would make is that someone, whether it be Sunnova or electrical company, take the time to explain the installed meter and what to expect should there be an outage and we have a natural gas generator. Web had a “blip” last week but did not experience any outage or generator start up. We are assuming that the solar panel-generated power kicked in. Anxiously waiting for our first energy bill

8 months ago

Reply from Sunnova

Hi Ellen Eng-Saat! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 24th, 2024

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monica redden

The initial process of going through the contracts and agreements was great. Smooth. When it came time for install it seemed smooth at first. The crews change each visit along with the quality of work. From what I can tell, the solar panels look great on the roof. From the groundwork done from crews it’s messy, metal scrapings, razor blades, torn up grass *they did spread some seed after complaint, the electrical work inside left shavings and pieces of pipe. They cut my internet cable coming into the house and didn’t let us know, I had to have Comcast come out twice to figure out the problem. I was compensated for the visits and cost of wire from the installer afterwards. I had no issue with communication just the ground work. Which I was compensated for. I just wasn’t expecting that poor quality of work on the outside and eye level of home. They knew I had children and leaving all the stuff behind was lazy. I’m hoping going forward the solar panels work and all is good!

8 months ago

Reply from Sunnova

Hello Monica. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Jul. 19th, 2024

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