Sunnova: Read 5,941 User Reviews From Real Homeowners

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G Griff

Entire project from time of agreement to activation is way too long. Very little personal interaction on achieving updates. The Sunnova app is too general and lacks detail. Installation was seamless once approval and permits were granted.

2 months ago

Reply from Sunnova

Thank you, G! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to reach out to us with your account information so we may assist you with any concerns you may have.

Aug. 13th, 2024

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Erickenth Rivera

Me gusta ya que el sistema me funciona hien desde el primer momento me hubiese gustado tener mas placas y una bateria mas pero en el momento que lo adquiri y el pago era lo que podia pagar pero definitivamente lo recomiendo

2 months ago

Reply from Sunnova

Thank you, Erickenth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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CC Sub

This whole procedure with Solar was very smooth. I would definitely recommend them to anybody. I’m glad that I made the choice you !! Thank you for the amazing customer service

2 months ago

Reply from Sunnova

Hello CC Sub, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 9th, 2024

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David L Bologna

3 months ago Edited August 1, 2024

Reply from Sunnova

Thank you for sharing your positive feedback, David L Bologna! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Thomas Muise

I had have nothing but an excellent experience with my solar installation. From the salesman, to the account team, to the installers, and the follow up team, everyone has been super nice, professional and a pleasure to work with.

3 months ago

Reply from Sunnova

Hello Thomas. Thank you for your 5-star rating! Our goal is to provide world-class customer service, and ensure the switch to solar a smooth journey. We're pleased our efforts are reflected in your experience. We are grateful for the positive feedback.

Jul. 31st, 2024

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Laura Jackson

From start to finish, this was a great company to work with. I was a bit hesitant going solar, because I didn't know much about how the whole operation worked. They were always willing to explain my questions and taught me a lot to make me confident.

3 months ago

Reply from Sunnova

Hello Laura, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jul. 12th, 2024

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Harmonee Hart

I love the service . I wouldn’t go back to regular electric

13 hours ago

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Elsie Healy

Every one we inter faced with were focused on our satisfaction.

2 days ago

Reply from Sunnova

Thank you, Elsie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Teresa Alvarado

Business like yet personable, quick and proficient in their work.

3 days ago

Reply from Sunnova

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Linda Wells

So far I like service received from Sunnova. Lower costs are always welcome!

3 days ago

Reply from Sunnova

Hello Linda. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Nov. 1st, 2024

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Lynn Schutter

Good communication. Installation was easy. It took months to get someone to inspect .

3 days ago

Reply from Sunnova

Hello Lynn. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Nov. 1st, 2024

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sky triangul

Great service and you respond very quickly to all our needs.

3 days ago

Reply from Sunnova

Hello Sky Triangul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 1st, 2024

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Toni Shoemake

You all did a great job I'm glad we went with your company thank you.

5 days ago

Reply from Sunnova

Thank you, Toni! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

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David Hostetler

Ease of contacting to ask questions. Also the installation took only ONE DAY!

5 days ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 30th, 2024

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Marisol Pabon

Recomiendo a Sunnova como el Banco de Financiamiento para su sistema solar

1 week ago

Reply from Sunnova

Hola Marisol Pabon! Agradecemos sus comentarios. ¡Gracias por ser parte de la familia Sunnova!

Oct. 29th, 2024

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Johnnie Robinson

It's a saver on the light bill. I like having it. Best investment.

1 week ago

Reply from Sunnova

Hello Johnnie Robinson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 29th, 2024

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T. Geering

Everyone I dealt with, both for getting a new roof and the solar panels, was pleasant and efficient. I am so grateful to Leo B for making all the arrangements for everything from financing to permitting to installation to inspection. I couldn’t have done it myself but I surely needed a replacement for my nearly 30-year-old roof. My sincere thanks to everyone who participated in the process. I will certainly refer others to your company.

4 months ago

Reply from Sunnova

Hello T.Geering, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Michael Marchese Jr

I was impressed with both sales representative’s Juan and Deymar! Now it seems that they haven’t been able to help me put the APP on my phone and complete all the items I was promised for signing up for your service. The install team was very efficient, FPL took a while to make the final connection to the power grid. I sent a message to Juan and am awaiting a response and his arrival to my home.

4 months ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Faith Walter

I’m new with Sunnova but so far I’m satisfied with my solar and the customer service makes it easier to like my decision. Thank you for making it easier to understand what’s happening with the solar …..thank you to my sales rep Jonathan m. for explaining things in an easy understandable way …,,so we’ll see where this all takes me …so far so good.

4 months ago

Reply from Sunnova

Hello Faith! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 12th, 2024

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Mike Hommel

When our original solar installer failed us, not communicating for months at a time, we contacted Generac to get us a replacement. They sent out Sunnova within 2 days, to meet our very tight schedule, and Sunnova was able to fully diagnose our system that day and replace multiple parts. This after over a year of lies and lack of communication from our previous company was an incredibly impressive showing of competence and dedication.

4 months ago

Reply from Sunnova

Greetings Mike! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 14th, 2024

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R Ramsey

I have two teenagers in the house and I also charge my Tesla and without solar I was feeling the weight of my monthly utilities. I love saving on my monthly energy costs with solar now! Plus I am producing excess power for others and getting a credit on my monthly electric bill! I’m so happy I made the switch to solar and have such a reputable company to use!

4 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 6th, 2024

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Dee Caldwell

We wanted a solar company that was not going to disappear in a few years, but was also not so large that they lost site of the customer. Glad we found Sunnova. Every person we have been spoken with from Sales to Installers have been extremely pleasant and helpful. They went out of their way to be sure the needs of an elderly family member were always met. Every question we have had has been respectfully answered. I would most definitely recommend going solar and using Sunnova.

5 months ago

Reply from Sunnova

Greetings Dee. Thank you for your 5-star rating! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Ray Johnson

The solar panels installed on my roof for me are great. However, it is important that the electricity company does have a solar buy back plan and it would be good if Sunnova would review and then advise their customers that there is a cheaper option. The first electricity company that I was with had a solar buy back plan and then they stopped it after about a year. I then transferred to Chariot Energy to their 3 year solar plan and now i am a happy camper.

5 months ago

Reply from Sunnova

Hello Ray! Thank you for your 5-star rating! Feel free to contact our customer service regarding your inquiry at (866)786-6682 or at customerservice@sunnova.com. We look forward to helping you!

Jun. 7th, 2024

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Susan Jones

The efficiency of every member of my team was exceptional. My salesman, Miguel F, spent 5 hours explaining everything. No question was left unanswered . I was notified about when each group would come and they were on time, professional and careful. They were also great about leaving the site neat. The final inspection by the 2 electricians from the company found a wire from my box to the water meter that needed grounding. The town inspector told me that he’s had good experiences with SUNNOVA. Thank you.

5 months ago

Reply from Sunnova

Greetings Susan. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome aboard!

May. 22nd, 2024

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Halee Dum

Smooth process. I didn't have to do anything throughout the entire process. Stress free.

1 week ago

Reply from Sunnova

Hello Halee, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Oct. 29th, 2024

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Soraya Vega-Rosado

I am very happy to have the system in my house. Being that I live in a place where electric power constantly fails and that I work from home, I can safely say I no longer have that problem. I can not afford to not have electricity because my work depends on it. I am actually paying the same/slightly less than what I was paying in my electric bill, but I choose to have it like that because I wanted to make sure we have electric power at home; feel safe that everything is working. I choose a larger system than my house needed because we wanted to make sure we cover future projects at home and also make sure to have double the battery capacity. I strongly recommend people to change one bill for the other since we have to pay for electricity anyway. This system makes me and my family more resilient and able to continue even under outages.

7 months ago

Reply from Sunnova

Greetings Soraya Vega-Rosado, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 22nd, 2024

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Yash

I recently had the pleasure of working with Sunnova for the installation of solar panels on my home, and I must say, the entire experience was exceptionally smooth and hassle-free. From start to finish, Sunnova made the transition to solar energy seamless and effortless. First and foremost, I was impressed by how Sunnova handled all the paperwork and administrative tasks associated with going solar. They guided me through the entire process, explaining each step clearly and providing all the necessary documentation. They took care of permits, inspections, and any other bureaucratic hurdles, allowing me to focus on the exciting prospect of harnessing clean energy for my home. The installation process itself was a breeze, thanks to Sunnova's team of skilled technicians. They arrived promptly, worked efficiently, and completed the installation with minimal disruption to my daily routine. Their professionalism and attention to detail were evident every step of the way, ensuring that the solar panels were installed safely and securely. Once the installation was complete, Sunnova handled the activation of the solar system with ease. They coordinated with my utility provider to ensure a seamless transition to solar power, monitoring the process closely to address any issues promptly. Before I knew it, my home was powered by clean, renewable energy, and I couldn't be happier with the results. Overall, I am thoroughly impressed with Sunnova's commitment to making the switch to solar energy as easy and convenient as possible. Their attention to detail, excellent customer service, and expertise in the field set them apart from the rest. If you're considering going solar, I highly recommend choosing Sunnova for a hassle-free experience from start to finish.

7 months ago

Reply from Sunnova

Greetings Yash! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Mar. 22nd, 2024

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Verified Customer

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Paul Picken Ledyard, CT

Just so happy with seamless transition. We are in our 3rd year. Only had to call for service once. Sunnova responded very quickly to rectify the issue. One panel was not producing due to micro inverter. They responded with a quick switch over. Was amazed at the technology that the repair man knew exactly which one it was as it showed on his phone app..

3 years ago

Reply from Sunnova

Thank you Paul]! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb

May. 24th, 2021

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Verified Customer

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Tom & Gina Piper Blandford, MA

Everyone from start to finish was polite and professional. They said that my roof needed replacement and did the replacement at no cost to me. The electricians and the carpenters were great, they spread grass seed where they had to dig to bury the cable. The customer service always called to give updates and things that we needed to do for the hookups.

4 years ago

Reply from Sunnova

Hello Mr. & Mrs. Piper, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback!^JD

Jun. 16th, 2020

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foo2youtoo@yahoo.com

Great job installing the system. Clear instructions through the permit process. I paid ZERO dollars.

2 weeks ago

Reply from Sunnova

Thank you, foo2youtoo@yahoo.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Jerry Cole

Knew what to do. Repair was quick and everything is working like it should. People were very professional.

3 weeks ago

Reply from Sunnova

Thank you, Jerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Oct. 14th, 2024

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Zuleyka Cheleuitte

Excellent customer service. They give attention to detail and always try to resolve issues that meet the clients needs

3 weeks ago

Reply from Sunnova

Hello Zuleyka. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 11th, 2024

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Sandra Lemire

I am very pleased with EVERYTHING involved with my new SOLAR LEASE ON MY HOUSE. FROM BEGINNING TO COMPLETION it has ALL BEEN FLAWLESS.

1 month ago

Reply from Sunnova

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 4th, 2024

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Curt Lee

Customer service is horrible I wouldn’t recommend this company to nobody.I waited quite a while for Nv energy to do the final inspection and change the meter and called the company that installed it (M+S electric)to see when they would activate it and they told me they’re waiting for paperwork from the energy company and it would be a day or 2 and it’s going on a week.I called Sunnova customer service and nothing they could do to get it activated.Thank god I got solar I can’t use,They sure promise the world when you sign up and then screw you after the fact.

1 month ago

Reply from Sunnova

Hello Curt, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 4th, 2024

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Edd Wright

Well i'm not disappointed with sonova that I know of but their installers left debris and trash all over My driveway, the guy that I started to talk to about the solar kept math.Messing me around with my bonus check. And come to find out today.I looked up on the roof and there was no pigeon netting installed around my solar panels like it was to B when we discuss putting it up. I am completely and utterly dissatisfied with the people they worked with and if I had a chance, I would remove the solar panels off my roof.

1 month ago

Reply from Sunnova

Hello Edd. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Please contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We are here to help!

Oct. 1st, 2024

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Ld max maxwell

I have solar panels stalled in my house last year. I don’t know what happened, but I did not think any hours for the winter so I had to reinstall some more this year. Hopefully, this will solve the problem.

1 month ago

Reply from Sunnova

Hello LD. We appreciate you taking the time to reach out to us and letting us know about your experience. Please know we are here to provide ongoing support. For any questions you may have regarding your system, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!

Sep. 26th, 2024

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N B

Process was efficient with frequent updates on what to expect. Each individual involved was polite, respectful and efficient.

1 month ago

Reply from Sunnova

Hello N B, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 24th, 2024

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Peggy Duron

Trey was the technician who serviced our system. He was knowledgeable, informative and thorough on top of being a very nice person. Thank you!

1 month ago

Reply from Sunnova

Hello Peggy, thank you for your 5-star review. We appreciate the positive feedback. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Sep. 23rd, 2024

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Esperanza Arevalo

I’ve had my solar panels for three years and have never had any problems with them. The app on my phone is pretty easy to follow.

1 month ago

Reply from Sunnova

Thank you, Esperanza! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Jose Otaola

The decision to install solar panels with Sunnova was the best. Since I put them in, not a single appliance in my house has been damaged.

1 month ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Jim Werley

This company has been very informative and efficient in keeping us informed on the progress of our system. Highly recommend going with them!

1 month ago

Reply from Sunnova

Hello Jim. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Sep. 20th, 2024

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Claudia-Don Winkler

Sunnova and Caballero's Electric did an excellent job of the installation. From start to finish we were kept informed on every step along the way.

1 month ago

Reply from Sunnova

Hello Claudia, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 18th, 2024

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Josian Sanchez

My second house installing our system with Windmar. The process was faultless. 5 Stars for sales, installation, and support.

1 month ago

Reply from Sunnova

Hello Josian. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Sep. 16th, 2024

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Lynne Piermarini

I wish there was a way to change the program that I am on now that my financial situation has changed. I would like to buy the panels now.

1 month ago

Reply from Sunnova

Thank you, Lynne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 10th, 2024

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Kelsey Mee

Installers did a terrible job on running electric wire in my attic over my attic access and areas I had for getting to storage spaces and servicing my A/C unit it not the professional type job that I did when I was in the A/C business.

2 months ago

Reply from Sunnova

Hello Kelsey, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Sep. 3rd, 2024

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Eilonet Koochou

I purchased ADDITIONAL solar panels AND a battery from Sunnova and once everything was connected, my PG&E bill SIGNIFICANTLY increased. I sent am email to Sunnova customer service AND the CEO (John Berger) and they basically told me there was nothing they can do for me. They haven't even tried to determine what the cause of the increase was in my PG&E bill. I have been trying to do my own research and present them with my findings. This is a horrible company that will say whatever they need to to get you to buy from them but will not offer any support for issues that arise after the installation in complete. STAY AWAY FROM THIS COMPANY!!

2 months ago

Reply from Sunnova

Hello Eilonet, we appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We have followed up with you privately via email please do not hesitate to reach out to us at customerservice@sunnova.com, or 866-786-6682.

Sep. 3rd, 2024

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Bob Palmer

Installer was great & knowledgeable.. However, the customer service didn’t have a clue as far as service dates. It changed four times in three days! Even when the installer was there I received a text saying the installer would be there the next day.. Please communicate with your scheduling departments

2 months ago

Reply from Sunnova

Hello Bob. We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Aug. 29th, 2024

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Brad Baughman

Service was great installers were very conscientious. Can't give better feedback about going Solar until I have it for a half year or year. Was told by sales manager that it would be a win,win for us both. Only time will tell.

2 months ago

Reply from Sunnova

Hi Brad, thank you for taking the time to share your experience. We hope our services exceed your expectations. Welcome aboard!

Aug. 27th, 2024

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Melanie Dalton

I’ve been waiting almost a month for my tree removal which is holding up the installation of my solar! Very disappointing with little feedback! Also waiting over a month for the roofing company to come fix their mistake again with no feedback

2 months ago

Reply from Sunnova

Thank you, Melanie. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please reach out to the original installation company as the project has not been finalized on their end.

Aug. 22nd, 2024

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Martin Coe

2 months ago Edited August 30, 2024

Reply from Sunnova

Greetings Martin. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. We hope to continue providing you with the best customer service you deserve!

Aug. 21st, 2024

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