Sunnova Reviews

I was originally was approved for a loan through Sunnova, but the company that offered solar most likely did something wrong as they have been known to do, so I had to get a loan elsewhere. With that being said, Sunnova had great coverage for solar beyond what Green Day Power ended up giving me. Somewhere along the line Sunnova contacted me for maintenance, so I think Generac assigned Sunnova to maintain my system from now on. No one could give me an answer. But I do know GDP never freely offered to come by and look at my system other than the multiple times I reported problems. Sunnova did freely contact me for a check up and found some problems that weren’t fixed by GDP when that should have been fixed months ago. So I’m glad Sunnova stepped in.

I moved into a new build home that had Solar Panels from Sunova. I was apprehensive to sign a rental contract since I had not had solar at any other home. Having Solar is the best thing that has happened to my home ownership. Sunova has been an excellent company to work with. They are so professional and have checked in to make sure it reduces my bill to their satisfaction and I was happy with the system. By the experiences I have had working with them I fully trust they will be available if needed. The reduction in my bills is incredible. The system looks organized and neat. All of my uneasiness or concern over solar is gone and I am now a firm believer thanks to Sunova and their associates.

I recently had the pleasure of working with Sunnova for the installation of solar panels on my home, and I must say, the entire experience was exceptionally smooth and hassle-free. From start to finish, Sunnova made the transition to solar energy seamless and effortless. First and foremost, I was impressed by how Sunnova handled all the paperwork and administrative tasks associated with going solar. They guided me through the entire process, explaining each step clearly and providing all the necessary documentation. They took care of permits, inspections, and any other bureaucratic hurdles, allowing me to focus on the exciting prospect of harnessing clean energy for my home. The installation process itself was a breeze, thanks to Sunnova's team of skilled technicians. They arrived promptly, worked efficiently, and completed the installation with minimal disruption to my daily routine. Their professionalism and attention to detail were evident every step of the way, ensuring that the solar panels were installed safely and securely. Once the installation was complete, Sunnova handled the activation of the solar system with ease. They coordinated with my utility provider to ensure a seamless transition to solar power, monitoring the process closely to address any issues promptly. Before I knew it, my home was powered by clean, renewable energy, and I couldn't be happier with the results. Overall, I am thoroughly impressed with Sunnova's commitment to making the switch to solar energy as easy and convenient as possible. Their attention to detail, excellent customer service, and expertise in the field set them apart from the rest. If you're considering going solar, I highly recommend choosing Sunnova for a hassle-free experience from start to finish.

I really appreciate how helpful everyone has been through the whole process of “going solar”. Early on every time I had questions and concerns our solar consultant was always willing to make time to meet and explain, clarify and educate us on everything we needed to know. Beyond that all other steps to go live were straight forward and easy and the cutover was seamless that I only knew it happened because I received confirmation that our electricity was now being generated by our solar panels. What a great experience for someone like me who knew solar could be beneficial but was a little skeptical of how to make the transition. Now we have been live for a couple of weeks and everything seems just as it was before when we were getting our energy direct from the electric company.

Customer service was amazing. A representative comes over to talk about how everything works before you decide if you want solar or not. Throughout the whole process our rep, Dwight, would call or text us to give us updates. If any problems come up during inspection the company will usually help resolve it, we needed a new circuit box before installation and that was taken care of by Sunnova. After installation, we had to wait for the state to give the approval before turning them on. The whole process will take some time, it relies on the state, the energy company, and Sunnova. From day 1 to turning the solar on, for us, took about 8 months, but now our electric bill is basically gone, and we only pay for the solar panels (the price is discussed during consultation). Overall, we love having solar and have not had any problems thus far.

Sunnova’s Enlighten on-line solar system monitoring tool is very well designed. I can see how my system is working 24 hrs a day, empowering me to make informed decisions about the best time to use my appliances. When the PGE power went out recently, the house automatically switched over to solar battery use. And we immediately received notification from Sunnova reminding us to cut back on our electrical use in order to preserve our battery charge. My sales reps from SEP, Michael F and Crystal G were fantastic. They were so helpful and through, I decided to cancel a contract I already had with another company and go with Sunnova. They continue to be available for assistance, rather than abandoning me once the sale was over. I’m very pleased with Sunnova.

The Icon/Sunnova sales rep was very straight forward and honest unlike some of the other solar sales reps I had encountered from other companies. He was very genuine and his continuing follow ups kept me in the loop. The installers were also on point and friendly guys. I liked that tue installation crew was from the company amd not a 3rd party installer. All start up instructions were sent via email amd if I had any questions, they were quickly answered via text or call from the sales rep and/or corporate support. In the first few days I'm already seeing energy generation credits vs. consumption, so I'm happy.

From the beginning to the end Phil was awesome and bent over backwards for us. The installers were very professional too and respected my roof and yard. The communication between Mars and the workers were not so great. Everytime I had an issue I would write Mars and Phil and Phil would answer first and Mars would answer days later. I had issues trying to turn on my solar and it was a Friday and I wrote Mars and Phil. Phil came out at 8pm had to use flashlight but he got me on. It took Mars 3 days later to tell me he would send someone out. I told him Phil already did it. All in all if it weren't for Phil not sure I would recommend Kayo. But he helped me when I panicked as I am elderly and he jumped when I called or texted and found my answers. I had workers just show up without cal or text first and I wasn't happy. I texted Mars and it took him awhile to respond he said he wasn't notified they were coming. Not I'm sorry. Mars had an attitude from the Start I felt. He did nothing for me. Honestly it was Phil from Start to finish. I am very happy with my solar and how it looks on the roof. The wire guys for pigeons were great too.

I had an outstanding experience with Sunnova and Our World Energy. Christian, my salesperson, was extremely responsive and helpful throughout the entire process. The installation of my new Air Conditioning Unit and solar panels was carried out efficiently by a quick and polite crew. The professionalism of everyone involved was commendable, and they promptly addressed any hiccups that arose. I'm particularly grateful to Meldred, my project manager, who kept me well-informed and promptly answered all my questions. The entire process, from start to finish, only took 2 months, and the permitting with my city and electric company went smoothly. My solar unit is now up and running, and even in 100-degree heat, it has reduced my reliance on the electrical grid to 0%. I couldn't be happier with the outcome. Kudos to Sunnova and Our World Energy for their excellent service!

I’m writing this review because of the negative feedback I keep hearing from people that I talk to about getting solar. I tell people that I have had a positive experience dealing with Sonnova throughout the entire process of getting solar installed. First of all the rep I spoke with told me over and over to talk with him about any problems I may have and especially any problems other folks tell me I’m going to have and he will explain how Sonnova’s crews address it if it’s a factual problem or he will explain why it is a made up problem. Along with great communication ever person/ crew that was involved with the process was professional and explained their piece of the Solar process from the tree service and roofers to the Solar staff. Even the amount of time it was going to take to get the solar up and running (3mos) was explained step by step as each item was being addressed. So if you are looking at getting solar contact Sonnova. So far I help my mom through the process and I was so impressed that I got the ball rolling immediately for my home then my neighbor and my brother.

We've been with Sunnova for a year now and have not had any issues with our system what-do-ever. At the beginning their excellent customer service team guided us through the process and answered all of our questions. We were encouraged to download their app so that we could keep track of our usage and see how we are using the system which has helped our household make better use of system. Have not had to reach out to them at all this past year. Their installers did an excellent job! The panels held on well through hurricane Milton. Although we had some damage in our property, the panels held up to it all. No damage to them whatsoever. All is going just as we were told.

I shopped solar companies for about 3 years and hadn't yet come across one that made sense to go with. So many variables....lease or purchase?....how reputable is the company?....was the sales rep ethical and honest, or at least seemed so?....what about resale of my house and it's effect on my solar contract?....what are those variables?....and what governs resale value?....what will I pay the solar company monthly, and how often will that change?....what will I be guaranteed?....what will I pay my electric company and how will I sell back my unused power? Well, after many presentations, price quotes, questions answered, and other investigatory steps on my end, Sunnova was the one company that made sense to me all around! Before signing, I sent my contract to two individuals for their opinion on it (one was definitely advising that I NOT go with solar....until they read the Sunnova contract). I also knocked on many of my neighbors doors to get their input on their own (other) solar systems. Before I even met with the sales rep (who was also awesome in many ways) I had done a 2-year financial evaluation of my utility bills, so I was very aware of what I had been paying before. Throughout the sales process, whenever I needed more information or questions answered, the sales rep was very responsive, professional and prompt. I even reached out to the regional manager for a couple of other questions, and received a phone call on a Friday night at 8 pm! Then, after I gave them the "thumbs up", I paid NOTHING out of pocket - ZERO. They even removed a tree to improve my sun exposure, at NO cost to me. My lease payment will NEVER change - not ever, in 25 years, and my electric bill has been $4.95 every month since my solar went live (that's a service charge from PSE&G). What more could you possibly want for installing an ecologically friendly, non-polluting, safe and effective source of power for your home? Sunnova "dotted all the I's" and "crossed all the T's" for me. If you have been considering Solar for your home, what are you waiting for? Call Sunnova. I highly recommend Sunnova for your Solar Company!

Camilo, the Sunnova Technician (subcontractor for Solar Edge) deserves 10 ⭐ for his service. Camilo not only was professional, knowledgeable but also caring, as he contacted Power Edge on my behalf (since they do not answer my calls/voicemail messages) enter my new inverter serial number, so I can finally see the actual production of my solar Edge panels system through the app. I was without my solar system since June 9th, 2023, and so far paid 2 electric bills for more than $400.00 each. I regret that I bought my solar panels system from Solar Edge, this is the second time that my inverter has to be replaced and the wait for a new one, both time has been umberreable. Solar Edge is unreliable with no existing customer service. Camilo deserves at the very least, a letter of appreciation for his service. Thank you very much 👍. Good job!

Everyone connected with Sunnova was very professional, extremely knowledgeable and stayed in continuous contact with me from the start to the finish of my solar installation process. I felt very well taken care of, always received a prompt response to any and all questions or concerns that I had. My sales manager, Austin, contacted me every week to update me on each aspect of the installation and installation installation manager, Josh, was also in continuous communication with me and very prompt to return my call if I had any questions. I would highly recommend Sunnova to anyone considering solar for their electric power source!

I'm a satisfied customer. Sunnova does great work. They were so efficient and timely. I like how the panels look on my roof. They took the proper time to have the engineers layout how the panels would best go on OUR roof. The appearance enhances the roof--not detract from it. The employees have been quite responsive to any questions I've had. The Solar Consultant, Richard Ford, was the game changer for me. He was willing to educate this consumer--not force solar panel sales and an educated consumer can make a better decision. We made an excellent decision in choosing Sunnova. I've already told at least 20 people to consider this company and go with my Solar Consultant, Richard F.

Sunnova Solar has exceeded expectations with their exceptional services and offerings. From their user-friendly website and informative resources to their powerful app, they have created a seamless and convenient experience for customers. Their sales representatives have been highly professional, knowledgeable, and dedicated to customer satisfaction, providing valuable guidance and addressing inquiries with transparency. Sunnova Solar's commitment to personalized service, ongoing support, and commitment to environmental sustainability make them a top choice in the solar energy industry. Overall, Sunnova Solar Company delivers outstanding service, making them a highly recommended choice for those considering solar energy solutions.

Our Sunnova roof is saving us a ton of money on electricity costs! BigWave Roofing and Solar was our installer (we're in South Jersey) and continues to provide great service to our system. My husband and I bought an old house a couple of years ago and decided to add solar due to the newest federal tax incentive. As Costco members, we tried getting pricing thru their SunRun rep, but they wasted about 3 months of our time to finally tell us that SunRun could only save us 10% on our energy bill because our old house didn't have sufficient attic space. Even the SunRun rep said that their company doesn't take difficult jobs. A friend of mine referred me to Mark at BigWave Roofing and Solar who is our Sunnova representative. Mark and his team came up with a plan and had my solar installed within the time frame that the other company had promised, and has provided excellent customer service since! We have over 45 panels on our 110+ year old home, and its great that the panels blend in well enough that no one has noticed we had solar installed. A few weeks after our house was up and running on solar, I was surprised when I received a text from one of BigWave's reps letting me know that they were dropping by the house because they noticed a few of our panels weren't functioning properly. I was very happy they saw our system was malfunctioning before I did! He had it fixed that day and we only lost a few hours of full functionality. So, we are very happy with our choice to go with Sunnova and BigWave Roofing and Solar.. it is a great combination!

So far so good. We had solar panels installed and have enjoyed near zero electric bills ever since, even when using the air conditioner in the heat of summer. I also like to feel that clean energy from this roof is contributing to the improvement of the overall balance of climate for the future. I recall the balance of the climate 80+ years ago when I was young and see the differences that have occurred in the last nearly a century of atmospheric changes with added CO2, CH4 and the reduction of O3 b/c of human behavior. I taught science for 28 years so I am conscious of these changes as I observe them happening around me.

Extremely prompt service. Reps at Trinity solar are awesome. Any issues I had were talked to in an easy to digest answer when it came time to install such as " we need to update the tubing and wiring to conform to code to match the fuses" which by the way shout out to the tech that did that work on a sub 9 degree Saturday. After a month or two did I finally see the eversource bill take drastic drops. Now I don't pay eversource a dime. Infact they owe me as of right now, $270. Solar ain't the savior they make it out to be but it's certainly a more stable element when dealing with electric company monopolies.

Used local installation team Melpro, they were very efficient, courteous and knowledgeable. Installation was quick and desirable. Sonnova has been very good with updates and information. I live in Puerto Rico so we have had various power outages and we have not been effected by them at all. My bill to the grid has been an alarming service charge of 4.00 a month. We still use the grid but the offset of power given to the grid has been a delight. I have recommended Sonnova to friends and have connected and have the same experience. I am very satisfied and feel very confident that i can finally manage my energy usage at home.

Where to start the salesman? Tony M absolutely awesome. Very enthusiastic. Very knowledgeable, personable all around. Great guy install team. Very professional, efficient fast when they left. Couldn't even tell they were there. The only issue that I had was my install was done sooner than originally anticipated which caused delays in my hookup. The town inspection the Trinity rep. Awesome! Very personable. Very knowledgeable. Went through everything after the inspection the hook up. Didn't even know what happened. Got the call saying to hook up. Everything's been good to go so far. Oh and along with the install team the guys that came in braced up my roof in and out cleaned up after themselves again. Didn't even know they were there. Very satisfied so far. Have and will recommend. Trinity solar to anybody wishing to go solar

If you get approached by Trinity Solar, doing business as sunnova, BEWARE BEWARE BEWARE. THEY DO NOT FULLFIL THEIR EMPTY PROMISES. Not even a month in I had to file a breach of contract suit to correct an issue. They promise alot but are short on fullfillment.

Sunnova has always been a good company. Customer service is astounding. Love the savings that solar provides.

Customer service is superb. Every interaction from Sales to prep workers to installer was done professionally and respectfully.

Deceptive practice! I was told all we had to do was pay our regular bill and that it wouldnt cost us anything. Boy did the rep razzle and dazzle! So why did I get an email taking about my account is 120 past due and owe over $500? Then it continues to state if I default on the cost I owe $20k! Do not be fooled and read your agreement. Lesson learned the hard way smh

Sunnova lied to me a lot...even on the batteries I bought two based on the engineer guy they sent to measure my power need...he recommend that I buy two batteries and I did but guess what my family and I slept in the darkness during the hurricane because non of the batteries work...I've decided to go back to the grid power because of the lies...