Sunnova Reviews
9.6
Overall Score
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Larry
This was the most poorly executed transaction, with the worst results I have experienced in my 58 years. we installed the system in August Time and time again, commitments were made and never met it is now almost November, I have my first payment coming up on the system in a few days, and it still does not work
I wish I had never begun this process
1 month ago
Reply from Sunnova
Hello Larry, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.
Oct. 31st, 2024
Tom Weekley
I have less solar panels than my next door neighbor. I am getting bills beside the normal bill from my electric company. I think they should come back and install a few more panels.
1 month ago
Reply from Sunnova
Hello Tom Weekley ,thank you for contacting us directly. You can complete our application and one of our suppliers will contact you.
https://www.sunnova.com/home/#requestafreequote
Thank you,
https://www.sunnova.com/home/#requestafreequote
Thank you,
Oct. 29th, 2024
Woodrow Cothran
The information supplied to us,the professional installation of your system, communication with those involved in the entire process.
1 month ago
Reply from Sunnova
Hello Woodrow. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Oct. 25th, 2024
Janet Moore
I feel like a number, I contacted customer service and Sunnova basically said sorry about your situation but there are no plans or programs for hardships we want our money. Basically the company policy for hardships is, It sucks to be you!
1 month ago
Reply from Sunnova
Hello Janet. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service via email at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.
Oct. 25th, 2024
Jeffery Brewer
This is the first time I've had Solar panels and Battery. Time will Tell how good this is and how Long the Battery will last when needed!!
1 month ago
Reply from Sunnova
Hello Jeffery. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Oct. 25th, 2024
Review Source
Trudy Cohen
Sunnova forces you to sign up for auto pay even if you don’t want to. It’s not told in today contract but they will harass you from a free days after signing your contract until you give in. They will cancel your contract and bill you for the install if you don’t. Completely inscrutable. This should be detailed when you sign the contract, not after.
1 month ago
Reply from Sunnova
We appreciate your feedback, Trudy. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Thank you for giving us the opportunity to speak with you today.
Oct. 24th, 2024
Nancy Snyder
I am a Senior not much computer experience. Many different e mails from many different individuals. Unsure of who to respond to, since there are many scams out there.
1 month ago
Reply from Sunnova
Hello Nancy. Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience caused. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. We look forward to helping you!
Oct. 24th, 2024
Review Source
Bob
Where very punctual, and very thorough with there explanations over all a great experience so far and look forward to see what savings we make with this decision .
2 months ago
Reply from Sunnova
Hello Bob, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!
Oct. 18th, 2024
Review Source
Susan
So far, system is working however I'm concerned about the placement of the panels. It's different than what the plan showed and now, it looks like 2 or 3 old trees may have to come down. This does NOT make me very happy!
2 months ago
Reply from Sunnova
Hello Susan, We appreciate you taking the time to reach out to us and letting us know about your experience. For any concerns regarding your system, please provide us your system ID via email at customerservice@sunnova.com.
Oct. 17th, 2024
Review Source
John Genzler
Since it has only been working for less than a month, we are holding back 1 star. So far everything you have promised has come to fruitian.we are happy with the results. We do have some questions about hook up with the grid.
2 months ago
Reply from Sunnova
Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 15th, 2024
Review Source
Royce Foltz
While the sales team and install teams were fantastic, the administrative personnel in the background were completely oblivious. My panels and service were installed over 45 days before they obtained all the needed documentation from my township and from Met-Ed. When trying to contact that department for updates or resolve, all they offered was “we’re waiting for approval to turn your service on”. This should all have been completed prior to the install or nearly at time of install.
2 months ago
Reply from Sunnova
Hello Royce, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. We have sent you an email with more details on your account's status.
Oct. 10th, 2024
Review Source
Ayad Dakheel
I liked professionalism and helpfulness of all people who were involved in the process start to finish, I dislike you being inaccurate about certain things, not the people, the company, where you promised to have a comprehensive app that show production AND consumption of power for my house but it turned its an optional hardware I’d be paying extra for on your website and it rubs me off the wrong way when things like that happens so you either include everything in the system or you make it very clear about the optional things you guys offer through an automated email or text or mail etc…
2 months ago
Reply from Sunnova
We appreciate your feedback Ayad. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We have followed up with you via email in hopes of addressing your concerns.
Oct. 8th, 2024
Review Source
We went solar!
The installers were competent and respectful to our property and when communicating with us. The last day of installation it was pouring rain, but they got it completed!
2 months ago
Reply from Sunnova
We went solar! Thanks for your message. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.
Oct. 2nd, 2024
Review Source
RONDA CAUDILL
You need to find installers that give a damn about what they’re doing!!
There are people that have had the panels sitting in their driveways for months, some with panels installed but not hooked up and no idea when they’re going to!! These installers are representing Legacy, and giving you a really bad name.
I was lucky enough to have Trevor V as a representative that gave a damn!! I have a couple issues right now that he working on now, but not everybody was that lucky.
Kudos to Trevor Legacy NEEDS new installers!!
2 months ago
Reply from Sunnova
Hello Ronda. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience caused. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Oct. 2nd, 2024
Lori Dobeck
Took a long time and no communication with company. Now that it’s turned on I have not recieved any instruction about an app to monitor if the system is producing what I was promised. All I was told was they will know if it’s working!! Not good enough communication for me! I am really having second thoughts about this whole solar experience. Not a happy customer.
2 months ago
Reply from Sunnova
Hello Lori. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We have attempted to reach you today to assist with your concerns. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com. We look forward to assisting you!
Sep. 24th, 2024
Review Source
Teresa Neubauer
Great experience. Very happy with whole package- price, installation, production, n service. Everyone we dealt with was excellent. Savings is amazing!
2 months ago
Reply from Sunnova
Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 23rd, 2024
Review Source
Claudia-Don Winkler
The installation, while a long process, went smoothly. The only disappointment was the bill I got from NVE after the system was installed. I did not know that I had to build up CREDITS in order to just have to pay the monthly NVE connection fee.
3 months ago Edited November 15, 2024
Reply from Sunnova
Hello Claudia, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.
Sep. 18th, 2024
Review Source
Eric Figg
I was an adopted customer referred from Generac for service only. Slow communication getting a service time confirmed. Once we had an appointment they showed up on time. Had parts in the van, and they diagnosed and fixed the problem! They were very professional throughout the process. Highly recommended.
3 months ago
Reply from Sunnova
Thank you, Eric! We appreciate your review and the time you took to share your experience. We're glad to hear that your experience with us has been exceptional thus far.
Sep. 18th, 2024
Review Source
Melecia Lopez
Sunnova has been very helpful Armando C. our Saleman has been helpful & always did the best for us. Solar is amazing & makes it easy for us to pay our payment to Sunnova & not to PG&E.
3 months ago
Reply from Sunnova
Hello Melecia, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!
Sep. 18th, 2024
Review Source
Tom Burleigh
I liked my experience. The only thing I did like was the change in the plans. They ended up installing two more panels then originally planned and they had to go by themselves on my garage roof which doesn’t not look as nice as the original plan for panels just on the house.
3 months ago
Reply from Sunnova
Hello Tom, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services exceed your expectations. Thank you for being part of the Sunnova Family!
Aug. 27th, 2024
Holly Moore
Good company! Offers us information on new trends that might benefit us, ways to keep our system running well, updates to our account and innovative ways the company is helping the environment.
3 months ago
Reply from Sunnova
Hi Holly, thank you for your message. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.
Aug. 26th, 2024
Ventzi
That my 1st solar sistem i don’t know what to say
3 days ago
Reply from Sunnova
Hello Ventzi, thank you for your five-star review. We appreciate your feedback and hope our services exceed your expectations.
Dec. 17th, 2024
Review Source
Michelle S
The process took a very long time. A lot of back and forth. I'm glad I'm a Project Manager as I had to manage and coordinate between Sunnova and V3 and the 3rd party electrical contractor to get this project finished up. 3rd party electrical contractor almost caught house on fire with poor electrical wiring which was against code. The staff that did show up at the house never knew what they were working on and relyed on me to tell them and coordinate with your other team member to determine how to get them to accomplish the tasks. I'm glad I'm an engineer and my boyfriend is and electrician. Lots of mis wiring and also had the battery backup mis-wired for I don't know how many years as it was feeding off the grid and not the solar system which is probably another reason our true up bill had been so high every year. The electrician and V3 staff told us this as well. I will be moving in the coming months and I just hope that this potion of the sale of the house with the leased solar goes more smoothly than the install did.
4 months ago
Reply from Sunnova
Hello Michelle. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the experience you've had. Thank you for giving us the opportunity to serve you better.
Aug. 15th, 2024
Review Source
David L Bologna
4 months ago Edited August 1, 2024
Reply from Sunnova
Thank you for sharing your positive feedback, David L Bologna! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*
May. 25th, 2023
Review Source
Thomas Muise
I had have nothing but an excellent experience with my solar installation. From the salesman, to the account team, to the installers, and the follow up team, everyone has been super nice, professional and a pleasure to work with.
4 months ago
Reply from Sunnova
Hello Thomas. Thank you for your 5-star rating! Our goal is to provide world-class customer service, and ensure the switch to solar a smooth journey. We're pleased our efforts are reflected in your experience. We are grateful for the positive feedback.
Jul. 31st, 2024
Review Source
Laura Jackson
From start to finish, this was a great company to work with. I was a bit hesitant going solar, because I didn't know much about how the whole operation worked. They were always willing to explain my questions and taught me a lot to make me confident.
5 months ago
Reply from Sunnova
Hello Laura, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!
Jul. 12th, 2024
Review Source
Campbell334
The whole process has been easy, quick and seamless. Their communication has been amazing and keeping us up to date on all processes. From the sales person to the last person to verify everything with the installed system, everyone has been great!
5 months ago
Reply from Sunnova
Hello Campbell334, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!
Jul. 1st, 2024
David De Leon Defendini
am very satisfied No,am very satisfied and pleased and I recommend it to all my friends, family and neighbors and they are very responsible with the guarantees thank you satisfied and pleased and I recommend it to all my friends, family and neighbors and they are very responsible With the guarantee, thank you for all the attention you provide.
5 months ago
Reply from Sunnova
Hello David De Leon Defendini, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!
Jul. 1st, 2024
Review Source
Jennifer Herring
Our installer Noah made this happen. The city and Ameren had him scrambling for 2 months. If it wasn't for him answering questions and keeping us informed, we would have scrapped solar after the first month of back and forth. So the 5 stars are for him!
5 months ago
Reply from Sunnova
Hello Jennifer. Thank you for the 5-star rating! We're here to support you every step of the way!
Jul. 2nd, 2024
Review Source
Page Goffigon
The workers were very courteous and well informed on their product
1 week ago
Reply from Sunnova
Hello Page! Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!
Dec. 12th, 2024
Review Source
Michael Marchese Jr
I was impressed with both sales representative’s Juan and Deymar! Now it seems that they haven’t been able to help me put the APP on my phone and complete all the items I was promised for signing up for your service. The install team was very efficient, FPL took a while to make the final connection to the power grid. I sent a message to Juan and am awaiting a response and his arrival to my home.
6 months ago
Reply from Sunnova
Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 24th, 2024
Review Source
Faith Walter
I’m new with Sunnova but so far I’m satisfied with my solar and the customer service makes it easier to like my decision. Thank you for making it easier to understand what’s happening with the solar …..thank you to my sales rep Jonathan m. for explaining things in an easy understandable way …,,so we’ll see where this all takes me …so far so good.
6 months ago
Reply from Sunnova
Hello Faith! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 12th, 2024
Review Source
Mike Hommel
When our original solar installer failed us, not communicating for months at a time, we contacted Generac to get us a replacement. They sent out Sunnova within 2 days, to meet our very tight schedule, and Sunnova was able to fully diagnose our system that day and replace multiple parts. This after over a year of lies and lack of communication from our previous company was an incredibly impressive showing of competence and dedication.
6 months ago
Reply from Sunnova
Greetings Mike! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 14th, 2024
Review Source
R Ramsey
I have two teenagers in the house and I also charge my Tesla and without solar I was feeling the weight of my monthly utilities. I love saving on my monthly energy costs with solar now! Plus I am producing excess power for others and getting a credit on my monthly electric bill! I’m so happy I made the switch to solar and have such a reputable company to use!
6 months ago
Reply from Sunnova
Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Jun. 6th, 2024
Dee Caldwell
We wanted a solar company that was not going to disappear in a few years, but was also not so large that they lost site of the customer. Glad we found Sunnova. Every person we have been spoken with from Sales to Installers have been extremely pleasant and helpful. They went out of their way to be sure the needs of an elderly family member were always met. Every question we have had has been respectfully answered. I would most definitely recommend going solar and using Sunnova.
6 months ago
Reply from Sunnova
Greetings Dee. Thank you for your 5-star rating! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 21st, 2024
Ray Johnson
The solar panels installed on my roof for me are great. However, it is important that the electricity company does have a solar buy back plan and it would be good if Sunnova would review and then advise their customers that there is a cheaper option.
The first electricity company that I was with had a solar buy back plan and then they stopped it after about a year. I then transferred to Chariot Energy to their 3 year solar plan and now i am a happy camper.
6 months ago
Reply from Sunnova
Hello Ray! Thank you for your 5-star rating! Feel free to contact our customer service regarding your inquiry at (866)786-6682 or at customerservice@sunnova.com. We look forward to helping you!
Jun. 7th, 2024
Review Source
Susan Jones
The efficiency of every member of my team was exceptional. My salesman, Miguel F, spent 5 hours explaining everything. No question was left unanswered . I was notified about when
each group would come and they were on time, professional and careful. They were also great about leaving the site neat. The final inspection by the 2 electricians from the company found a wire from my box to the water meter that needed grounding. The town inspector told me that he’s had good experiences with SUNNOVA. Thank you.
7 months ago
Reply from Sunnova
Greetings Susan. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome aboard!
May. 22nd, 2024
Review Source
James Mason
I was kept informed throughout the entire installation and approval processes. A representative from Sunnova would send me a text message when there was an action that needed my attention. There was nothing, absolutely nothing, lacking on the part of Sunnova. This was the best experience I have had in dealing with a vendor. Thank you so much for all the support and patience you provided to me.
7 months ago
Reply from Sunnova
Hello James, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.
May. 7th, 2024
Review Source
Tony T
Panels installed by Trinity Solar are working great.... The whole process from signing contract to installation to setting up account went fast. The reason for only 4 **** Stars was the very poor, almost useless Sunnova App which only shows 3 things... KWH for Last 7 Days, Last 30 Days and All Time. Does not show daily amounts or other info on performance of system. (I had cell/PC App on my previous solar system when I lived in CT which gave all that info!!!) I would rate the Sunnova App a grade of "F". I was able to get the great app from inverter manufacturer Solar Edge... I would give Solar Edge app a grade of A+ -- Sunnuva MUST make available an app that allows users to see performance of system (which will enable users to show friends their results which will lead to referrals.
8 months ago
Reply from Sunnova
Hi Tony T! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Apr. 18th, 2024
Yvonne Whisenant
8 months ago Edited November 27, 2024
Reply from Sunnova
Thank you, Yvonne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family
Sep. 15th, 2023
Verified Customer
Review Source
Ed Dubiel Methuen, MA
Entire crew from sales to implementation did an excellent profession job. Answered all my questions and resolved any issues quickly to ensure timely implementation of the system. Excellent communications and teamwork throughout the project.
2 years ago
Reply from Sunnova
Thank you for the kind words, Ed. Welcome to the Sunnova family! ^JD
Jan. 12th, 2022
Verified Customer
Review Source
Shawn Connors Holliston, MA
They were great to work with. Included a new roof in my lease too. Their Master Electrician fixed many issues in my existing panel and made the entire panel more efficient and neat. The install crew was very professional and neat as well. I would highly recommend Sunnova.
3 years ago
Reply from Sunnova
Hello Shawn, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD
Nov. 16th, 2021
Verified Customer
Review Source
George Lohstroh Fullerton, CA
The installation went smoothly and the payments so far so good. However, I've not heard from any service Rep on how my system is doing. Also I was told that the panels would get cleaned now and then, we'll it's been 2 years and haven't been cleaned? When do they need cleaning?
3 years ago
Reply from Sunnova
Thank you George ! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB
Jun. 29th, 2021
Verified Customer
Review Source
Wazeer and Anjana Abdool
I rate Sonova this way because of my overall experience throughout the process.Kym G stayed engaged throughout the entire process and still respond when we teach out to her. Great customer experience with her and definitely a 5 star dealing with her. I would have given them a 5 star but the Engineer that came gave me some false info about adding panel on my rear drop roof. I would definitely refer them to anyone interested in solar panels.
4 years ago
Reply from Sunnova
Wazeer and Anjana Abdool, Thank you for your feedback and welcome to the Sunnova family!^MO
Mar. 16th, 2020
Verified Customer
Review Source
Julia Schonert
I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.
4 years ago
Reply from Sunnova
Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA
Feb. 15th, 2020
Verified Customer
Review Source
Jaime Corbu
I'm very satisfied with my service. From the salesman to the installers both roof and solar panels and everyone in between, the process was done timely, efficiently and all of my questions were answered at any time during the process.
4 years ago
Reply from Sunnova
Good morning Jaime, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Matt
I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.
4 years ago
Reply from Sunnova
Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Feb. 12th, 2020
Verified Customer
Review Source
Jim
the system was installed in July and wasn't activated till mid December so how can I rate them when I still haven't actually been able to realize any energy results I also agreed to solar both as a cost savings and as a means of cutting down on fossil fuels and even though I was informed at the time and it may be that Suunova has no say in it...I find it disturbing that I have a lot more square footage that could hold panels to make my house far more energy efficient there fore I am unwilling to throw out any high ratings at this time...I may change my mind when I see real results of putting the solar panels on my home but whether it be the governement regulation or company policies it is deceiving to say I am being as enegery efficient and helping to cut down on my so called carbon footprint when it is clear that my roof could support a good number of additional panels...you asked I told you....
4 years ago
Reply from Sunnova
Hello Jim, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Feb. 12th, 2020
Verified Customer
Review Source
Stephen Myers Oakley, CA
I have been calling V3 customer service trying to get answers on the way my LG battery is working, It has been over three week of phone calls after phones trying to get answer and not get anywhere. Being an electrician myself. It's a simple program change that can be done remotely from V3 office. Other then that we are still waiting to see how thing play out with the new system.
4 years ago
Reply from Sunnova
Good Morning Stephen, Thank you for bringing this to our attention. We can only improve by knowing what our areas of opportunity are for improvement. Welcome to the Sunnova Family!.^MO
Jan. 14th, 2020
Verified Customer
Review Source
Talley
We appreciated the financing arrangement included - that was a big draw. But I got confused by suddenly dealing with Current Home; I didn't understand who that was. Then someone else came to do installation. Current Home set uip an appointment, the installer came on a different day and time. It got very confusing; I was not kept informed of what was going on, by whom, or when. I was not happy.
4 years ago
Reply from Sunnova
Hello Talley, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Jan. 8th, 2020
