Sunnova Reviews
7.7
Overall Score
Review Source
Don Peta
I’ve had a panel in the roof top array that had been operating at 50% while the others produce full capacity since the system was installed and inspected by an electrical inspector.
Now the. Entire system as of Aug 10 is not producing power. But yet I still have to pay the full $145 per month on top of what the electric company will charge.
It has been nothing but dust ration from the beginning with Sunnova solar and would not recommend them period!
3 months ago
Review Source
Joseph Ramos
The sales promotion was great The attention was marvelous I heard on the radio about a rebate but I never received it. I also was not told that I was going to have an extra bill from FPL
5 months ago
Reply from Sunnova
Hello Joseph. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Jun. 27th, 2025
JoyceBragdon Studio
Everything is in house. One phone call handles all. The installers were impeccable and Liam, my main contact was on top of everything. It all went smoothly and timely. I let all my friends know I used Trinity!!!
7 months ago
Reply from Sunnova
Hello Joyce. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Apr. 24th, 2025
Review Source
Lori Zilioli
10 plus! The most amazing man! The most knowledgeable man! The most integrity! The most kind and thoughtful man! The most professional and pro active man! I highly recommend Alex Salas
8 months ago
Reply from Sunnova
We appreciate your feedback, Lori. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Apr. 2nd, 2025
Review Source
Patty Harriman
The company kept me well informed of every step of the process. The installation was moved up by about a month and the installers were professional and friendly. So far, so good. I would recommend this company.
8 months ago
Reply from Sunnova
Hello Patty. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Mar. 27th, 2025
Verified Customer
Review Source
Elaine Williams Hempstead, NY
Easy to work with . You really can through for me. Over the years I have talked to several solar companies. You delivered and that’s what matters to me!
4 years ago
Reply from Sunnova
Thank you for sharing your Elaine! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD
May. 17th, 2021
Verified Customer
Review Source
Cassandra Balwant
Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.
5 years ago
Reply from Sunnova
Hello Cassandra, thank you for reaching out. One of our agents will reach out to you to discuss the customer portal with you. Thank you. ^JD
Dec. 2nd, 2020
Verified Customer
Review Source
Susan
They are caring, hobest in answering questions to your satisfaction. I think they sre honest. Quick in responding. I commend Kay Heap who is the Tegional mngr.
5 years ago
Reply from Sunnova
Hello Susan, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Mar. 4th, 2020
Verified Customer
Review Source
Brian
The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.
5 years ago
Reply from Sunnova
Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Brian
their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.
5 years ago
Reply from Sunnova
Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Benjamin Anderson
The installers were professional, they did an excellent job and kept me informed of their progress. They were expedient, the install is clean and sleek.
5 years ago
Reply from Sunnova
Hello Benjamin, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Jan. 7th, 2020
Verified Customer
Review Source
Nick Antunes
They have awesome field reps, install techs, and service team. I have recommended them to everyone I know. Green energy is the future and they will get you there.
6 years ago
Reply from Sunnova
Hello Nick Antunes , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Dec. 3rd, 2019
Verified Customer
Review Source
Mauricio
The original guy that signed me up left the company and no one called me about the status of everything, I had to call you guys and a few things that were promised upon signing didn't happened and had to go through a manager to ok it on one those things.
6 years ago
Reply from Sunnova
Hello Mauricio, thank you for bringing this to our attention. We are sorry to hear that this was your experience. Could you please send us a private message with your system ID or contact number. ^MO
Nov. 4th, 2019
Verified Customer
Review Source
Cheryl Smith
Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.
6 years ago
Reply from Sunnova
Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP
Oct. 29th, 2019
Verified Customer
Review Source
BOBBY DE GUIA
ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.
6 years ago
Reply from Sunnova
Good Morning Bobby, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP
Oct. 29th, 2019
Verified Customer
Review Source
Donald Coppock
Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.
6 years ago
Reply from Sunnova
Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP
Oct. 14th, 2019
Review Source
Dave Pucklavage
Install was quick. So far things are working well. Concerns: We are still finding wire, metal, brackets and even a tool today, weeks after Install. We have dogs and small kids. We keep looking for more things that are in the yard or keep falling from the roof. Clean up post Install was a clear 1 star.
Also, wish we would have been advised of ice slides. We would have asked for ice/snow blocks when the crew was installing the panels. Now, we need to have someone come back. Ice slides are falling on our walkway.
Feel free to call me to discuss more.
8 months ago
Reply from Sunnova
Thank you for your feedback, Dave. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Please contact us at your earliest convenience at 866-786-6682.
Mar. 10th, 2025
Review Source
Tash j
Great quality of work as well as customer service they were able to get in and explain everything that they found as well as give what they would be following up on. They also gave me some few pointers on things that I found so that I can call the correct people to fix an issues.
9 months ago
Reply from Sunnova
Thank you, Tash! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Feb. 27th, 2025
Review Source
Alison Pringlr
Overall, I thought the service was excellent. Your company did a great job from start to finish. At first I wondered why it was taking so long but I had explanations that made sense from a couple of the workers. Thank you!!!
9 months ago
Reply from Sunnova
Hello Alison. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Feb. 25th, 2025
eddie garza
Great service . Since contacted me and let me know my solar inverter was faulty they had a new inverter shipped to my door with ima few days., my appointment for replacement install was in a week and
they were able to a accommodate my appointment change request. All Great customer service..
9 months ago
Reply from Sunnova
Greetings Eddie. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Feb. 25th, 2025
Review Source
JW
Everything started off well. After completing all the necessary paperwork, I had a few follow-up questions for the salesman. However, I did not receive a response for five days, and it was only after I expressed the possibility of canceling the agreement that he finally replied via email. I preferred to have his answers in writing for clarity.
Additionally, the electrical crew left my outdoor fire pit area in disarray. While I understand that furniture needed to be moved, it should have been returned to its original position.
I also inquired about adding more panels. While I recognize that this process involves paperwork and approvals, I did not receive a response regarding my request.
Overall, while I am satisfied with the outcome, the initial lack of communication raises concerns about potential issues in the future.
9 months ago
Reply from Sunnova
Thank you, JW. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We are sorry to hear you have not had the best experience so far; we would like to assist you with your concerns please reach out to us at 866-786-6682 with your account information for further assistance.
Feb. 20th, 2025
Review Source
Ruby Allison Bryant
The Sunoco technician showed up within the window I was given and completed my repair in a timely fashion. He even fixed our connection to the WiFi that was no longer working so that we could continue to use the PWR View app on our devices. Thanks so much, Benito!!! You were awesome!
9 months ago
Reply from Sunnova
Thank you, Ruby! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Feb. 5th, 2025
Review Source
nanleeran@comcast.net
Well it was just turned on a couple days ago. All the people that were here for installation and there after worked and answered all our questions. We did think we would have it on a little sooner but it is up and running now. We hope it will be a great benefit for us down the road. The only thing I don't like is the billing through email. Call me old fashion but I like getting the paper bill in the mail.
10 months ago
Reply from Sunnova
Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Feb. 4th, 2025
Review Source
Elizabeth Edgar
The rep was great, the installation was trouble free and the people working for Sunnova were very attentive to my needs. I recommend them Highly over all the other solar companies, and I have seen them all. Great Job Sunnova.
10 months ago
Reply from Sunnova
Hello Elizabeth. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Jan. 21st, 2025
Review Source
Gerard Johnson
The power wall is kind of fun now it's fully working. Now all I need is sunny days. Thank you for being patient for the company to install your equipment correctly. Got my final inspection in the month of December. It's been an ordeal but everything is good now
11 months ago
Reply from Sunnova
Hello Gerard. Thank you for your review. We value our customers and appreciate the time you took to share your experience. We hope our services exceed your expectations.
Jan. 2nd, 2025
Review Source
Jennifer Wagner
Looks great. Still waiting for Electric company to come and approve the switch of us over to use of solar panels. They stated 4-6 weeks, it's been 3 weeks. Some confusion toward the end of the process. I guess that is to be expected when you have to make yourself and your home available to multiple companies.
11 months ago
Reply from Sunnova
Hello Jennifer. Thank you for your 5-star rating. We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Dec. 5th, 2024
John Jacoby
The Sunwise/Sunnova team has been great. They handled all of the permitting and installation. The work crew was great! They completed my installation in one day. Any questions I had were quickly answered. Esmeralda was extremely helpful and helped me with everything from the beginning to end, including walking me through how to download the Enphase App. It took about 2 months to get my system completed with all of the final inspections. Then it took about another month until I was powered up. This was no fault of Sunnova. They had to wait for my electric company to give final approval. All in all a great job by Sunnova.
1 year ago
Reply from Sunnova
Greeting John. Thank you for your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. We hope our services keep exceeding your expectations.
Nov. 26th, 2024
Barbara Bailey
All staff were polite and personable, the process seems to have gone smoothly. A very minor detail is I offered to clear some things put if the way in our attic, and the workers said it wasn’t necessary, but the. Afterwards I found some things had been shoved around and left in a bit of disorder. This is not awful, but a bit disconcerting, when Inoffered to make a clear path for them. So far so good, but awaiting the final approval from JCP&L and the turn on. Mt he very positive is the help for the folks who came to meet the various inspectors, they were very helpful. And it was nice they shepherded the whole process for us.
1 year ago
Reply from Sunnova
Hello Barbara. Thank you for the 4-star rating! We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Nov. 21st, 2024
Daniel Frink
I love the fact I’m already saving on my electric bill, that I know exactly who I can turn to for immediate help/response to any question including what maybe considering a “silly” question lol
Although my system was installed, was ready to go close to fall, I know I will be saving a ton in the spring/summer days. It’s an investment I’m happy to have made
1 year ago
Reply from Sunnova
Thank you, Daniel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 6th, 2024
Evens
When they came to my door that day I have no interest . Talking to them and explaining to me what they have to offer me made me change my mind . These two young person was very knowledgeable and very charismatic on what they offer to me . I have to choose what was best for me . Thank you Lauren for making part of this great family : “ Sunnova “.
1 year ago
Reply from Sunnova
Thank you, Evens! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 5th, 2024
Review Source
Michael Friess
Sunnova was assigned to check and / or repair my solar system by Generic since the original company that installed the system wasn't responsive after multiple attempts to contact them. Sunnova's crew quickly reviewed and tested my system and identified the failed component. They replaced it as well as installed and updated circuit board. Ram a test that showed the system would operate inormally during a power failure and reported their findings and showed me the replaced parts. Very professional
1 year ago
Reply from Sunnova
Hi Michael, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!
Oct. 14th, 2024
Review Source
Megan Campbell
The initial set up with Trinity Solar and East to West Solar (the installing company) was a little unorganized and had some confusions since we had to run a trench across our driveway but once that was resolve the installation was flawless. And so far, I think the solar panels are doing well. I see the charts online, but it would be nice to have a follow up to know if they are running the way that was expected.
1 year ago
Reply from Sunnova
Hello Megan. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Feel free to chat with us through your MySunnova account regarding your production concerns. We look forward to helping you!
Oct. 1st, 2024
Nicholas E Copus
Your installer was totally professional and polite and efficient, the system was not working for several months and now is, from the outset we have real issues with the solar and all those involved with its construction and its upkeep. This was the first time I felt like we were dealing with a person who knew what he was doing. Many thanks
Nick C.
1 year ago
Reply from Sunnova
Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 11th, 2024
Review Source
Deanna Barrows
The team of Sean and Katie, that my family had taking care of us, were the best. Together they took care of everything and kept us well informed when the electric company dragged their feet. I can’t thank them enough. The gentleman who did our inspections, installations and anything else to make sure all was right with our home and panels, thank you and you are greatly appreciated for a job well done. If we ever have the need to do this again, I will definitely call Sean again and go with this company. His knowledge and attention to detail did not go unnoticed.
1 year ago
Reply from Sunnova
Greetings Deanna. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Aug. 2nd, 2024
Review Source
herkathol@aol.com
We have been very happy so far..When they installed our panels, they left our yard better than when they got here. Friendly and efficient workers. Our representative is a very nice person and helps to answer all our questions. We are hoping our monthly rate will decrease after our year evaluation . To date, this company has been very reliable. Thank you
1 year ago
Reply from Sunnova
Thank you, herkathol@aol.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jul. 31st, 2024
Review Source
Ellen Eng-Saat
Follow through was seamless and timely. They also prepared us for what to expect and from whom. The only suggestion I would make is that someone, whether it be Sunnova or electrical company, take the time to explain the installed meter and what to expect should there be an outage and we have a natural gas generator. Web had a “blip” last week but did not experience any outage or generator start up. We are assuming that the solar panel-generated power kicked in. Anxiously waiting for our first energy bill
1 year ago
Reply from Sunnova
Hi Ellen Eng-Saat! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Jul. 24th, 2024
Review Source
monica redden
The initial process of going through the contracts and agreements was great. Smooth. When it came time for install it seemed smooth at first. The crews change each visit along with the quality of work. From what I can tell, the solar panels look great on the roof. From the groundwork done from crews it’s messy, metal scrapings, razor blades, torn up grass *they did spread some seed after complaint, the electrical work inside left shavings and pieces of pipe. They cut my internet cable coming into the house and didn’t let us know, I had to have Comcast come out twice to figure out the problem. I was compensated for the visits and cost of wire from the installer afterwards. I had no issue with communication just the ground work. Which I was compensated for. I just wasn’t expecting that poor quality of work on the outside and eye level of home. They knew I had children and leaving all the stuff behind was lazy. I’m hoping going forward the solar panels work and all is good!
1 year ago
Reply from Sunnova
Hello Monica. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.
Jul. 19th, 2024
Review Source
T. Geering
Everyone I dealt with, both for getting a new roof and the solar panels, was pleasant and efficient. I am so grateful to Leo B for making all the arrangements for everything from financing to permitting to installation to inspection. I couldn’t have done it myself but I surely needed a replacement for my nearly 30-year-old roof. My sincere thanks to everyone who participated in the process. I will certainly refer others to your company.
1 year ago
Reply from Sunnova
Hello T.Geering, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!
Jul. 1st, 2024
Review Source
Michael Marchese Jr
I was impressed with both sales representative’s Juan and Deymar! Now it seems that they haven’t been able to help me put the APP on my phone and complete all the items I was promised for signing up for your service. The install team was very efficient, FPL took a while to make the final connection to the power grid. I sent a message to Juan and am awaiting a response and his arrival to my home.
1 year ago
Reply from Sunnova
Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 24th, 2024
Review Source
Faith Walter
I’m new with Sunnova but so far I’m satisfied with my solar and the customer service makes it easier to like my decision. Thank you for making it easier to understand what’s happening with the solar …..thank you to my sales rep Jonathan m. for explaining things in an easy understandable way …,,so we’ll see where this all takes me …so far so good.
1 year ago
Reply from Sunnova
Hello Faith! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 12th, 2024
Review Source
Mike Hommel
When our original solar installer failed us, not communicating for months at a time, we contacted Generac to get us a replacement. They sent out Sunnova within 2 days, to meet our very tight schedule, and Sunnova was able to fully diagnose our system that day and replace multiple parts. This after over a year of lies and lack of communication from our previous company was an incredibly impressive showing of competence and dedication.
1 year ago
Reply from Sunnova
Greetings Mike! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 14th, 2024
Review Source
R Ramsey
I have two teenagers in the house and I also charge my Tesla and without solar I was feeling the weight of my monthly utilities. I love saving on my monthly energy costs with solar now! Plus I am producing excess power for others and getting a credit on my monthly electric bill! I’m so happy I made the switch to solar and have such a reputable company to use!
1 year ago
Reply from Sunnova
Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Jun. 6th, 2024
Dee Caldwell
We wanted a solar company that was not going to disappear in a few years, but was also not so large that they lost site of the customer. Glad we found Sunnova. Every person we have been spoken with from Sales to Installers have been extremely pleasant and helpful. They went out of their way to be sure the needs of an elderly family member were always met. Every question we have had has been respectfully answered. I would most definitely recommend going solar and using Sunnova.
1 year ago
Reply from Sunnova
Greetings Dee. Thank you for your 5-star rating! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 21st, 2024
Ray Johnson
The solar panels installed on my roof for me are great. However, it is important that the electricity company does have a solar buy back plan and it would be good if Sunnova would review and then advise their customers that there is a cheaper option.
The first electricity company that I was with had a solar buy back plan and then they stopped it after about a year. I then transferred to Chariot Energy to their 3 year solar plan and now i am a happy camper.
1 year ago
Reply from Sunnova
Hello Ray! Thank you for your 5-star rating! Feel free to contact our customer service regarding your inquiry at (866)786-6682 or at customerservice@sunnova.com. We look forward to helping you!
Jun. 7th, 2024
Review Source
Susan Jones
The efficiency of every member of my team was exceptional. My salesman, Miguel F, spent 5 hours explaining everything. No question was left unanswered . I was notified about when
each group would come and they were on time, professional and careful. They were also great about leaving the site neat. The final inspection by the 2 electricians from the company found a wire from my box to the water meter that needed grounding. The town inspector told me that he’s had good experiences with SUNNOVA. Thank you.
1 year ago
Reply from Sunnova
Greetings Susan. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome aboard!
May. 22nd, 2024
Review Source
James Mason
I was kept informed throughout the entire installation and approval processes. A representative from Sunnova would send me a text message when there was an action that needed my attention. There was nothing, absolutely nothing, lacking on the part of Sunnova. This was the best experience I have had in dealing with a vendor. Thank you so much for all the support and patience you provided to me.
1 year ago
Reply from Sunnova
Hello James, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.
May. 7th, 2024
Review Source
Tony T
Panels installed by Trinity Solar are working great.... The whole process from signing contract to installation to setting up account went fast. The reason for only 4 **** Stars was the very poor, almost useless Sunnova App which only shows 3 things... KWH for Last 7 Days, Last 30 Days and All Time. Does not show daily amounts or other info on performance of system. (I had cell/PC App on my previous solar system when I lived in CT which gave all that info!!!) I would rate the Sunnova App a grade of "F". I was able to get the great app from inverter manufacturer Solar Edge... I would give Solar Edge app a grade of A+ -- Sunnuva MUST make available an app that allows users to see performance of system (which will enable users to show friends their results which will lead to referrals.
1 year ago
Reply from Sunnova
Hi Tony T! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Apr. 18th, 2024
Yvonne Whisenant
1 year ago Edited November 27, 2024
Reply from Sunnova
Thank you, Yvonne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family
Sep. 15th, 2023
Review Source
Solar
Have been please with Sunna thus far installing a roof before the solar panels are placed on the roof has been a smooth process and the works have all be professional, kind, polite and informative when questions have been asked - extremely friendly and profession company so far - have not had the worked completed but look forward to getting the 1sr step the roof done on April 16th. Thank you.
1 year ago
Reply from Sunnova
Thank you, Solar! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Mar. 26th, 2024
Review Source
lynnditlow
I liked the material of the product , panels and explanation of their function during installation. amazing crew who completed the job in one day--amazing working together making everything fit perfectly. Kind, clean courteous and Professional.
As they said We are part of the Sunnova Family!
My neighbors watched all that was going on and I believe seeing the project completed gave them something to think about for their future home projects.
1 year ago
Reply from Sunnova
Thanks for reaching out to us, Lynn. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Mar. 30th, 2024
