Sunnova Reviews
9.5
Overall Score
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Verified Customer
Review Source
Ed Dubiel Methuen, MA
Entire crew from sales to implementation did an excellent profession job. Answered all my questions and resolved any issues quickly to ensure timely implementation of the system. Excellent communications and teamwork throughout the project.
3 years ago
Reply from Sunnova
Thank you for the kind words, Ed. Welcome to the Sunnova family! ^JD
Jan. 12th, 2022
Verified Customer
Review Source
Shawn Connors Holliston, MA
They were great to work with. Included a new roof in my lease too. Their Master Electrician fixed many issues in my existing panel and made the entire panel more efficient and neat. The install crew was very professional and neat as well. I would highly recommend Sunnova.
3 years ago
Reply from Sunnova
Hello Shawn, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD
Nov. 16th, 2021
Verified Customer
Review Source
George Lohstroh Fullerton, CA
The installation went smoothly and the payments so far so good. However, I've not heard from any service Rep on how my system is doing. Also I was told that the panels would get cleaned now and then, we'll it's been 2 years and haven't been cleaned? When do they need cleaning?
3 years ago
Reply from Sunnova
Thank you George ! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB
Jun. 29th, 2021
Verified Customer
Review Source
Wazeer and Anjana Abdool
I rate Sonova this way because of my overall experience throughout the process.Kym G stayed engaged throughout the entire process and still respond when we teach out to her. Great customer experience with her and definitely a 5 star dealing with her. I would have given them a 5 star but the Engineer that came gave me some false info about adding panel on my rear drop roof. I would definitely refer them to anyone interested in solar panels.
5 years ago
Reply from Sunnova
Wazeer and Anjana Abdool, Thank you for your feedback and welcome to the Sunnova family!^MO
Mar. 16th, 2020
Verified Customer
Review Source
Julia Schonert
I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.
5 years ago
Reply from Sunnova
Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA
Feb. 15th, 2020
Verified Customer
Review Source
Jaime Corbu
I'm very satisfied with my service. From the salesman to the installers both roof and solar panels and everyone in between, the process was done timely, efficiently and all of my questions were answered at any time during the process.
5 years ago
Reply from Sunnova
Good morning Jaime, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Matt
I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.
5 years ago
Reply from Sunnova
Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Feb. 12th, 2020
Verified Customer
Review Source
Jim
the system was installed in July and wasn't activated till mid December so how can I rate them when I still haven't actually been able to realize any energy results I also agreed to solar both as a cost savings and as a means of cutting down on fossil fuels and even though I was informed at the time and it may be that Suunova has no say in it...I find it disturbing that I have a lot more square footage that could hold panels to make my house far more energy efficient there fore I am unwilling to throw out any high ratings at this time...I may change my mind when I see real results of putting the solar panels on my home but whether it be the governement regulation or company policies it is deceiving to say I am being as enegery efficient and helping to cut down on my so called carbon footprint when it is clear that my roof could support a good number of additional panels...you asked I told you....
5 years ago
Reply from Sunnova
Hello Jim, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Feb. 12th, 2020
Verified Customer
Review Source
Stephen Myers Oakley, CA
I have been calling V3 customer service trying to get answers on the way my LG battery is working, It has been over three week of phone calls after phones trying to get answer and not get anywhere. Being an electrician myself. It's a simple program change that can be done remotely from V3 office. Other then that we are still waiting to see how thing play out with the new system.
5 years ago
Reply from Sunnova
Good Morning Stephen, Thank you for bringing this to our attention. We can only improve by knowing what our areas of opportunity are for improvement. Welcome to the Sunnova Family!.^MO
Jan. 14th, 2020
Verified Customer
Review Source
Talley
We appreciated the financing arrangement included - that was a big draw. But I got confused by suddenly dealing with Current Home; I didn't understand who that was. Then someone else came to do installation. Current Home set uip an appointment, the installer came on a different day and time. It got very confusing; I was not kept informed of what was going on, by whom, or when. I was not happy.
5 years ago
Reply from Sunnova
Hello Talley, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Jan. 8th, 2020
Verified Customer
Review Source
Joan Manzo Berlin, NJ
The main reason for installing the solar panels was to reduce dependence of fossil fuels. The system has delivered and has run problem free since installation. I am also able to run my EV charger. My goal of reducing my carbon footprint has been achieved; the savings aren’t bad either!
5 years ago Edited January 10, 2024
Reply from Sunnova
Good Morning Joan, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Dec. 10th, 2019
Verified Customer
Review Source
Robert
So far so good, no issues with Sunnova / Trinity. Installation in one day. Just a few weeks to go on-line. Very happy with power being generated. Didn't pay a dime for the system, just paying for electricity being generated. Having issues with National grid and highly estimated bills. Hope to get them resolved soon.
5 years ago
Reply from Sunnova
Hello Robert, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Nov. 4th, 2019
Verified Customer
Review Source
Duane Jahn
Sunnova professionalism at the highest level on every step of the installation process. I was in constant contact with them throughout the whole process. I would recommend them to anyone who is interested in lowering their energy footprint.
5 years ago
Reply from Sunnova
Good Morning Duane, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Oct. 29th, 2019
Verified Customer
Review Source
julie
5 years ago Edited March 22, 2024
Reply from Sunnova
Good Morning Julie, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP
Oct. 29th, 2019
Review Source
Carlos Mondragon
I’m very pleased with my Solar Panel’s! And looking forward to the savings in my power bill!
2 weeks ago
Reply from Sunnova
We appreciate your feedback, Carlos. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Mar. 14th, 2025
Review Source
Jody Marmaro
I would like to be able to see my consumption aswell as production in real time within the app. Also in Colorado the app there for
3 weeks ago
Reply from Sunnova
Hello Jody. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Mar. 11th, 2025
Review Source
Sunshine
They made it all so easy from day one everybody helped with every step of the way
4 weeks ago
Reply from Sunnova
Hello Sunshine, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
Mar. 5th, 2025
James Van der Veen
Sunnova is an eye-opening company in the residential solar business from the very moment that we sat down with our Rep Ignacio. Forget about buying for cash or financing for 25 years, we are leasing our system for the price of our average electric bill for the past 4 months. Fortunatley for us, the months were winter time months and we live in South Florida where we don't use our air conditioning much as the weather is very nice. It is open windows and doors for homes in this area. Ignacio explained to us the benefits of leasing a solar system, and the biggest benefit of all is that there is no investment in your solar system. And, if something goes wrong, Sunnova will be out to your home to fix whatever is wrong ASAP, because the only way they can make money on this system, is to have it producing more power than we need, so they can sell it back to our electric utility company. They even had to add a panel to our system, as it was not producing enough power to enable Sunnova to sell back to the Utility. And, if there is any issue like the addition of a panel, Sunnova is the responsible party to eliminate the issue. I really support and like this company!!
9 months ago
Reply from Sunnova
Hello James, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations. Thank you for being part of the Sunnova Family!
Jun. 28th, 2024
Review Source
Jess Barber
Made the entire process for getting solar panels very easy, I just needed to be home on certain days to let people in the house to do the work. They did all of the contacting with the city and my energy company, as well as pulling the permits. Even getting the quote was a simple process, they pulled all the information they needed from the city, including how old my roof was because I wasn't sure, and showed up with a small presentation to discuss the kind of savings I could see. We just got our panels turned on, it took a little bit of time since it's a long process going through the city and our energy company, but it was easy
9 months ago
Reply from Sunnova
Thank you, Jess! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 14th, 2024
B. Robertson
Making the decision to install solar panels on my home has been a transformative experience with numerous positive impacts. Here are some of the key ways in which going solar has enriched my life:
One of the most immediate and noticeable impacts has been the reduction in my monthly energy bills. By generating my own electricity, I have significantly decreased my reliance on the grid, leading to substantial savings. Over time, these savings will more than offset the initial investment in the solar panel system, providing long-term financial benefits.
Switching to solar energy has allowed me to make a tangible contribution to reducing my carbon footprint. Knowing that my home is powered by clean, renewable energy gives me a profound sense of satisfaction. It's rewarding to be part of a movement that is actively working towards a more sustainable future.
The installation of solar panels has also increased the value of my property. Homes with solar energy systems are often more attractive to buyers due to the potential for lower energy costs and the eco-friendly benefits. This added value is a significant financial advantage.
By generating my own electricity, I have gained a sense of energy independence. I am less vulnerable to fluctuations in energy prices and potential power outages. This reliability and self-sufficiency provide peace of mind, especially during peak demand periods or unforeseen grid disruptions.
9 months ago
Reply from Sunnova
Thank you, B.! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 14th, 2024
Review Source
Jennifer Reppond
We installed our solar panels in 2020. Our panels have not given us a day's trouble. And Sunnova is on top of watching for outages, issues with the panel or equipment. Most times they contact us to let us know there is an issue before we even realize there is a problem. They handle everything when it comes to maintenance. But, we have not had that much trouble with our system, so we rarely need them to fix things. Our sales rep was (is) amazing. We still call on him with questions. We purchased our batteries in 2022, prior to that our overages were sold back to the grid for credits. But now, our batteries are charged up by around 9AM most mornings, and then our house runs completely on solar during the day. The batteries kick in at dark, and even in the hot Texas summer, we rarely ran out of battery power. Another great feature is that we have a storm watch. When severe weather is about 100 miles from us and coming in, our battery system automatically begins to charge itself so that when the storm hits, our batteries are at 100% capacity. We love having gone solar. And, if we move, we will invest in it again.
9 months ago
Reply from Sunnova
Greetings Jennifer! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 12th, 2024
Review Source
Michael Bails
Getting solar was very easy and everything went just as they promised. Adding a battery after has taken a very long time and I have had issues with the subcontractor they used to get the system installed. What should of been 2 days at most turned into 4 days of making sure someone was here to wait for them and I am still waiting for them to get the final approval to turn the batteries on as they did not file the paperwork correctly and this has delayed things at least a week and a half and still counting. Sunnova is a great company, but be careful of the subcontractor as they are not all the same.
9 months ago
Reply from Sunnova
Hello Michael. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 19th, 2024
Review Source
RM
I was originally was approved for a loan through Sunnova, but the company that offered solar most likely did something wrong as they have been known to do, so I had to get a loan elsewhere. With that being said, Sunnova had great coverage for solar beyond what Green Day Power ended up giving me. Somewhere along the line Sunnova contacted me for maintenance, so I think Generac assigned Sunnova to maintain my system from now on. No one could give me an answer. But I do know GDP never freely offered to come by and look at my system other than the multiple times I reported problems. Sunnova did freely contact me for a check up and found some problems that weren’t fixed by GDP when that should have been fixed months ago. So I’m glad Sunnova stepped in.
9 months ago
Reply from Sunnova
Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 19th, 2024
Review Source
Janet S
I moved into a new build home that had Solar Panels from Sunova. I was apprehensive to sign a rental contract since I had not had solar at any other home. Having Solar is the best thing that has happened to my home ownership. Sunova has been an excellent company to work with. They are so professional and have checked in to make sure it reduces my bill to their satisfaction and I was happy with the system.
By the experiences I have had working with them I fully trust they will be available if needed. The reduction in my bills is incredible. The system looks organized and neat. All of my uneasiness or concern over solar is gone and I am now a firm believer thanks to Sunova and their associates.
9 months ago
Reply from Sunnova
Hello Janet. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 19th, 2024
Dawn Kleintop
Everything went so smoothly and everything was explained to me at each step. It was done fairly quick too!
1 month ago Edited March 18, 2025
Reply from Sunnova
Hello Dawn. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Feb. 28th, 2025
Review Source
Victor Cisneros
I have been trying to contact customer service about finishing the set up of my Tesla solar battery and no one will return my call. I try calling and get a voicemail. There seems to be no communication of the next steps. Their customer service and process needs to be improved.
1 month ago
Reply from Sunnova
Hello Victor Cisneros, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.
Feb. 21st, 2025
Review Source
Krista Nelson
The panels are not providing the amount of energy I was approved for, I am still paying just as much to Ameran as I normally would as well as paying for the use of the solar panels, this is not affordable for me and my family
1 month ago
Reply from Sunnova
Thank you, Krista. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We are sorry to hear you have not had the best experience, please contact us at 866-786-6682 for further assistance.
Feb. 20th, 2025
Review Source
Manuel Robles
I liked that they were very professional, easy to talk too, as well as did proficient work. Thank you!
1 month ago
Reply from Sunnova
Thank you, Manuel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Feb. 17th, 2025
Len Mccloskey
I like that you people where able to get my solar system working again that's awesome thank you
1 month ago
Reply from Sunnova
Thank you, Len! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Feb. 14th, 2025
Review Source
Kyle Jordan
My salesmen were great! Really walked me through the process and were always available to answer questions.
1 month ago
Reply from Sunnova
Hello Kyle. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Feb. 11th, 2025
Review Source
Jeff Whittaker
My experience with Sunnova has been excellent. From the start they were commutative and answered my questions.
1 month ago
Reply from Sunnova
Thank you, Jeff! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Feb. 5th, 2025
trent brannan
Not very good communication. We had a super nice salesman. Was nice to get a referral bonus fir me and my uncle of $500
1 month ago
Reply from Sunnova
Thank you, trent! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Feb. 4th, 2025
Review Source
Thommy H
You lied about your program. The rates are not covered over the set amount and your sales people, installers and apparantly regional advisor lied about installing birdguard. L which subsequently has now left bird shit and pigeons on my roof.
1 month ago Edited March 10, 2025
Reply from Sunnova
Hi Thommy, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Feb. 4th, 2025
Anthony Todd
The technician was on time and knew what needed repaired. After the repair was complete he explained what the issue was.
2 months ago
Reply from Sunnova
Thank you, Anthony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Feb. 4th, 2025
Review Source
Robert Grota
Everything is as expected. Good communication. Decent app, except for having to log in every time when trying to monitor production.
2 months ago
Reply from Sunnova
Greetings Robert. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Jan. 30th, 2025
Rick Chamberlain
I'm paying much more than my pre-solar days. I've supplied my electric bills to my Sunnova rep in order to get an explanation as to why my electric bills aren't $0.00 as promised in the sales phase, but they are no longer responding to me. I've spoken to customer service who promised their manager would get back to me, but nobody has replied. They have my money and a signed contract, so they no longer care. Also, I've had two service calls within the first three months due to system issues. I've given up and accept that I've maid a poor financial decision going with solar with Sunnova.
2 months ago
Reply from Sunnova
Thank you for your feedback, Rick. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Please contact us at your earliest convenience at 866-786-6682.
Jan. 29th, 2025
ADOLPH Agnello
Through the whole process, everybody was professional and friendly. Everything was explained to me and all time frames were met.
2 months ago
Reply from Sunnova
Hello Adolph. Thank you for your positive feedback! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Jan. 22nd, 2025
Review Source
Jerry Coudriet
He was professional and courteous and informative when wife ask about issue at hand.he did his job diagnosis of battery relays good job
2 months ago
Reply from Sunnova
Greetings Jerry. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Jan. 21st, 2025
Review Source
Greg Suders
Absolutely outstanding from beginning to end! Service was so great that you can’t even tell your in solar. We love it! Best decision we ever made!
2 months ago
Reply from Sunnova
Greetings Greg. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jan. 21st, 2025
Review Source
Mike Berroteran
All of the young men that came to my house to install my solar and fix all of the problems we're very courteous and informative.
2 months ago
Reply from Sunnova
Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jan. 17th, 2025
Review Source
Krystyn Moutinho
I would never do this again, I’m so full of regret. There’s way too many people involved and no one knows anything. They didn’t know when people were coming or what needed to be done. This has been in the works for almost 6 months and I’m still not paying for anything. And no one can tell me when my payments are starting. It’s very stressful and overwhelming. Also, my PSEG bill was PEANUTS because I’m always working. I only pay over $60 3 months out of the year. Now I’m going to be paying double a month for the next 25 years.
2 months ago
Reply from Sunnova
We appreciate your feedback, Krystyn. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are sorry to hear your experience has not been the best with Sunnova. We would like to assist you if you have any questions or concerns, please do not hesitate to contact us at 866-786-6682.
Jan. 16th, 2025
Review Source
Amaury Torres
Si far the process of financing , installation of my solar system has been a clear process with a impresive custumer support .
2 months ago
Reply from Sunnova
Thank you, Amaury! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jan. 13th, 2025
Peter Sharpe
It is to early to make any determination or assessment of the of the Company my service was recently installed. At the moment I have no issues.
2 months ago
Reply from Sunnova
Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jan. 8th, 2025
Review Source
Raymond
The installer made many mistakes having to return to correct there shoddy work at least five times. The project started in August and was completed in late December.
3 months ago
Reply from Sunnova
Hello Raymond. We appreciate your review and the feedback you provided to continuously improve the customer experience. We strive to make the switch to solar a smooth journey and are sorry to hear that your experience did not reflect this. For any concerns or inquiries, please contact our customer service team at customerservice@sunnova.com with your system ID.
Jan. 2nd, 2025
Review Source
Primo
Great approach by the salesman, very professional, shows a great knowledge explaining how the system works and the process of the installation. Over all excellent work
3 months ago
Reply from Sunnova
Hello Primo. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Dec. 26th, 2024
Review Source
Sharon
After they installed them, no one came to talk to us to explain how it works. It wasn’t turned on so I googled it. I don’t even know if you bill me or do I get the bill from ASP? Lots of guestion that were never explained
3 months ago
Reply from Sunnova
Hello Sharon. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Dec. 26th, 2024
Review Source
jin kim
I’ve had a rather frustrating experience with Sunnova solar panels. They subcontract the installation company Freedom Forever, and unfortunately, Freedom Forever has made a few mistakes. They’ve installed the panels on the wrong side of the roof, despite the panels producing electricity as expected. When I reached out to Sunnova to express my concerns, they suggested I contact Freedom Forever. However, Freedom Forever then redirected me back to Sunnova, leaving me feeling stuck and uncertain about how to proceed. I’ve decided to seek legal advice to explore my options and find a resolution to this issue. Don’t go with Sunnova.
3 months ago
Reply from Sunnova
Greeting Jin. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.
Dec. 12th, 2024
Review Source
William Sprague
My system was installed in January 2024. My monthly payment for my system is $200 less than my old electric bill. I have not had an electric bill since then.
3 months ago
Reply from Sunnova
Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Dec. 9th, 2024
Carl Hinrichs
In the beginning everything went well then once we signed a contract we really didn't hear back from anybody. Also we are expected to get a check for 6 months of service as an incentive of signing the contract which we haven't heard back from anybody
3 months ago
Reply from Sunnova
We sincerely apologize for the inconveniences you have experienced, Carl. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. We have sent you an email requesting more details so we can better assist you. Please feel free to reply, and we’ll be happy to address your concerns promptly.
Dec. 6th, 2024
Review Source
David LaPietra
Fairly quick and friendly service so far so good
1 day ago
Reply from Sunnova
We appreciate your feedback, David. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Apr. 2nd, 2025
