Sunnova Reviews
9.6
Overall Score
Filter by:
Sort by:
Featured Review
Liza Pereira Deltona, FL
We had many companies come to our house and try to sell us solar panels one even tried to rent solar panels to us but they were not within our budget. Sunova is the only one who offered us exactly what we needed. We are pre-senior citizens and are looking at a fixed budget in which we needed solar panels in order to make sure that our quality of life is not compromised because of the soaring electric rates. So nova offered us a budget based rental of solar panels in which they maintain them for us which is another plus and fits within our budget. We were concerned about any maintenance and repairs that might occur but that worry is completely gone. They are solely responsible for whatever happens to the Panels that is beyond our control. This is the best program out there. As a mathematician the math adds up. I read the entire 32 pages of the contract and everything seemed legitimately good.
5 years ago
Reply from Sunnova
Hello Liza Pereira, we are excited that to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feed back. ^JD
Mar. 24th, 2020
Featured Review
Review Source
Jamie Cookson
We have partnered with Sunnova twice now because when we moved to a different house that did not have solar we knew what we were missing and it was a no brainer to seek them out again for solar panels. Absolutely no regrets, and would 100% do it again at both locations if I had to.
8 months ago
Reply from Sunnova
Hello Jaime. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Jul. 11th, 2024
Verified Customer
Review Source
Dawn Kleintop USA
2 weeks ago
Reply from Sunnova
Greetings Dawn. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Mar. 11th, 2025
Review Source
David Pasqualicchio
Very informative ,Carl our rep explained in detail what would take place with Trinity employees,the town permits ,and Rhode Island energy.Trinity staff, equipment,installation time ,site preparation ,clean up was incredible .Solar panels were neatly placed to actually improve the house identity.I would highly recommend Carl and his crew especially getting it done efficiently and most important my second electric bill read None,no payment due.
5 days ago
Reply from Sunnova
Greetings David. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Mar. 27th, 2025
Review Source
Denise Stefanowicz
We were very satisfied with all aspects of the project from start to finish. It was exciting to watch the installation of our solar system and are enjoying being able to monitor its performance. From the planning to the construction, everyone was a pleasure to work with.
4 days ago
Reply from Sunnova
Hello Denise. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Mar. 27th, 2025
Review Source
Kimberly Lafrance
I only just got the panels working so I don't know about that yet. But this company is great to work with. I waited so long to find the right deal and right company for solar, I feel that Sunnova is the right choice. They always update me and answer all of my questions. Their app is great. I can see exactly what is going on with my array. And Trinity Solar are the ones that signed me up and everything they said up front has happened. Everything was explained by them in detail. No surprises. I'm excited to have my imprint on the environment lessened and spending much less money on electricity a month is also great. I am very happy to have finally gone Solar with the right company.
2 weeks ago
Reply from Sunnova
Hello Kimberly! Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Mar. 18th, 2025
Review Source
Patty Harriman
The company kept me well informed of every step of the process. The installation was moved up by about a month and the installers were professional and friendly. So far, so good. I would recommend this company.
5 days ago
Reply from Sunnova
Hello Patty. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Mar. 27th, 2025
Review Source
Dave Pucklavage
Install was quick. So far things are working well. Concerns: We are still finding wire, metal, brackets and even a tool today, weeks after Install. We have dogs and small kids. We keep looking for more things that are in the yard or keep falling from the roof. Clean up post Install was a clear 1 star.
Also, wish we would have been advised of ice slides. We would have asked for ice/snow blocks when the crew was installing the panels. Now, we need to have someone come back. Ice slides are falling on our walkway.
Feel free to call me to discuss more.
3 weeks ago
Reply from Sunnova
Thank you for your feedback, Dave. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Please contact us at your earliest convenience at 866-786-6682.
Mar. 10th, 2025
Review Source
Mary Greathouse
We didn’t like the length of time for the installation to be completed. There were multiple times that the installers came back with a part that had to be installed. We felt the installers weren’t very knowledgeable from the beginning of the install. There were parts that they should have carried with them. And communication wasn’t always good between the installers and the company. We received calls from Texas wanting to schedule visits when the men were at our location or had already done the work. Sunnova has been helpful and straightened out the one issue we had with them in the very beginning.
1 month ago
Reply from Sunnova
Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Should you have any questions, please contact us at 866-786-6682.
Feb. 20th, 2025
josephine ponce
Your service people, office people and agent Roberto Rios are really on the job. They have been prompt in letting us know the developments going on from start to finish. Your service crew were very precise with what was needed to be done and patiently worked until everything was okay!
Everyone concerned were courteous and treated each other and us with respect!
Congratulations to everyone and we thank you very much!
1 month ago
Reply from Sunnova
Thank you, Josephine, for taking the time to write us a kind review. Glad to hear that Roberto delivered great service and answered all of your questions. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
Feb. 17th, 2025
Review Source
Thelma
The staff. They were all so professional. The best I have encountered in all my business dealings. Starting with the two sales persons, Joe and Evan. They were so knowledgeable, professional I signed right away.
Nate the supervisor for the roof, is wonderful. The whole process from beginning to the end, was seamless. I was kept informed throughout the process by Carlos.
Thank you for doing a great job.
Keep up the good work.
1 month ago
Reply from Sunnova
Hi Thelma, thank you for your message. We strive to make the switch to solar a smooth journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for choosing Sunnova!
Feb. 10th, 2025
Review Source
Maryann Clark
The installation went well but there were very few updates from my salesperson or his assistant. My neighbor who started the process weeks after I did was up and running while I was still trying to find out the status of mine. Good customer service should not stop as soon as you sign the paperwork.
1 week ago
Reply from Sunnova
Hello Maryann. Thank you for your review. We value our customers and appreciate the time you took to share your experience and feedback to continuously improve the customer experience.
Mar. 21st, 2025
Review Source
Tash j
Great quality of work as well as customer service they were able to get in and explain everything that they found as well as give what they would be following up on. They also gave me some few pointers on things that I found so that I can call the correct people to fix an issues.
1 month ago
Reply from Sunnova
Thank you, Tash! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Feb. 27th, 2025
Review Source
Alison Pringlr
Overall, I thought the service was excellent. Your company did a great job from start to finish. At first I wondered why it was taking so long but I had explanations that made sense from a couple of the workers. Thank you!!!
1 month ago
Reply from Sunnova
Hello Alison. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Feb. 25th, 2025
eddie garza
Great service . Since contacted me and let me know my solar inverter was faulty they had a new inverter shipped to my door with ima few days., my appointment for replacement install was in a week and
they were able to a accommodate my appointment change request. All Great customer service..
1 month ago
Reply from Sunnova
Greetings Eddie. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Feb. 25th, 2025
Review Source
JW
Everything started off well. After completing all the necessary paperwork, I had a few follow-up questions for the salesman. However, I did not receive a response for five days, and it was only after I expressed the possibility of canceling the agreement that he finally replied via email. I preferred to have his answers in writing for clarity.
Additionally, the electrical crew left my outdoor fire pit area in disarray. While I understand that furniture needed to be moved, it should have been returned to its original position.
I also inquired about adding more panels. While I recognize that this process involves paperwork and approvals, I did not receive a response regarding my request.
Overall, while I am satisfied with the outcome, the initial lack of communication raises concerns about potential issues in the future.
1 month ago
Reply from Sunnova
Thank you, JW. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We are sorry to hear you have not had the best experience so far; we would like to assist you with your concerns please reach out to us at 866-786-6682 with your account information for further assistance.
Feb. 20th, 2025
Review Source
Ruby Allison Bryant
The Sunoco technician showed up within the window I was given and completed my repair in a timely fashion. He even fixed our connection to the WiFi that was no longer working so that we could continue to use the PWR View app on our devices. Thanks so much, Benito!!! You were awesome!
1 month ago
Reply from Sunnova
Thank you, Ruby! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Feb. 5th, 2025
Review Source
nanleeran@comcast.net
Well it was just turned on a couple days ago. All the people that were here for installation and there after worked and answered all our questions. We did think we would have it on a little sooner but it is up and running now. We hope it will be a great benefit for us down the road. The only thing I don't like is the billing through email. Call me old fashion but I like getting the paper bill in the mail.
1 month ago
Reply from Sunnova
Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Feb. 4th, 2025
Review Source
Robert Humphrey
Professional reps and installation. Electric power savings are great. Considering not going with our area's "Trinity solar" installer would have been a huge mistake! Saving money and electricity in the long run of things these days is important! Using "Trinity Solar", our area, of Sunnova company that has been doing this for many-many years now and not just some up-start new company is top shelf!
2 months ago
Reply from Sunnova
Greetings Robert. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Jan. 27th, 2025
Review Source
Mark Smith
2 months ago
Reply from Sunnova
Hi Mark Smith, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!
Oct. 29th, 2024
Review Source
Lance Trussa
Clean professional installation that will lower my electric bill. This is costing me $0 out of my pocket.
4 days ago
Reply from Sunnova
Hello Lance. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Mar. 27th, 2025
Review Source
Richard. Gillette
Your departments should communicate with each other better
Your Tex’s are very efficient
The inverter light is blue & blinking green. What does that mean?
1 week ago
Reply from Sunnova
Hello Richard. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Mar. 18th, 2025
Review Source
lynda wright
Overall we had a good experience just needed to be on top of the final steps to get turned on. But otherwise it was great. Salesman Abe was great. He always answered my tests with questions really quick
2 weeks ago
Reply from Sunnova
We appreciate your feedback, Lynda. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Mar. 14th, 2025
Review Source
Tajin Simbron
Only 1 star because 0 is not available. Maverick D lied multiple times and none of the promised services have happened. There is NO savings in fact the opposite. He told me I would receive gift cards or even a Traeger grill if not only I write this review but also if I get enough people to sign up. They have specifically targeted me and my family. Another employee I spoke with said Maverick was terminated for doing this exact thing and being caught. Yet the company still angles to rob me and my of our hard earned money. NONE of the services we agreed upon with Maverick have happened. This is my second time trying to write a review because one of the questions is "were you offered something in return for a positive review " though the true is yes. If i answered it honestly a message popped up saying they won't submit my review because sunnova doesn't offer anything in return for reviews. Even more reason to avoid this company. They will only want reviews that make them look good. They don't want the truth because they know people would likely find an honest company instead to offer services.
3 weeks ago
Reply from Sunnova
Hello Tajin. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Mar. 11th, 2025
Julian Trujillo
Process took a long time but they kept me up to date every time on reason, but overall am very happy with my spat and saving me money. Thank you Trinity Solar/ Sunnova.
3 weeks ago
Reply from Sunnova
Thank you, Julian Trujillo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Mar. 5th, 2025
Carmen Gianni
I have 3 more people here that want solar from Trinity, but as the finance company, you're giving them a hard time. I have it here in Perry's Lake, Manahawkin also. Trinity did their job. Now you have to do yours and let the others that want it in this community get it.
Our solar just got turned on a week ago. I don't know why the survey already.
1 month ago
Reply from Sunnova
Greetings Carmen. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Feb. 21st, 2025
Review Source
Mollie Williams
The personnel at Sunnova were easy to work with. They answered any questions I had. The paperwork was clear and easy to understand. Everyone I had contact with were professional and knowledgeable.
1 month ago
Reply from Sunnova
Thank you, Mollie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Feb. 4th, 2025
Review Source
Elizabeth Edgar
The rep was great, the installation was trouble free and the people working for Sunnova were very attentive to my needs. I recommend them Highly over all the other solar companies, and I have seen them all. Great Job Sunnova.
2 months ago
Reply from Sunnova
Hello Elizabeth. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Jan. 21st, 2025
Review Source
anthony shinkus
First of off it took 5 months for the whole project to be completed and system turned on. Second the job of putting the panels in the roof, I wouldn’t recommend those people to do any type of work. I don’t think they should have been slide down the panels to get off of the roof. Yes I know they are durable but I don’t think a 200lbs guy should be sliding down them. Third thing is wiring. After what I saw how they put wires through metal flexible conduit. Just got pray my house doesn’t burn down. You don’t stand there and keep gabbing the three wires through and hope they make it through without tearing the sheathing of the wire. I wouldn’t recommend those wire pulled back out and be replaced after that. Why didn’t they use a snake and pull them through. Fourth thing is where the guy fell through my ceiling they could have done a better job putting the drywall compound on. It’s a noticeable repair. They never did anything about the other drywall issue in the bathroom.
Wish there was another way for me to monitor my system to see how many volts, amperage or watts it’s put out. Yes on your site you could see kw’s but I would like more. I’m an industrial mechanic and I’m very picky on how stuff is done. To be truthful with you I wasn’t happy thing the whole installation process and how long to get it up and running.
Now I have to wait till next you to see what a full day of sun would produce with my system. So probably right now I’m going get stuck paying you guys monthly fee and I guess PP&L because I don’t have enough credits built up because how long it took to get system up and running. And don’t say you had to wait for inspection from town and PP&L. Because it would have never got inspected if I did asked about my inspection. It’s almost like they forgot. It was amazing couple days later Frackville sent there engineer out to do there inspection. What about PP&L did they send anyone out to inspect the hook? Hmmm No they didn’t. No one at all came to my house from PP&L to do an inspection. So what was the big hold up getting my system up and running then?
To be honest I probably won’t recommend trinity solar and you guys for anything after the whole experience I had.
3 months ago
Reply from Sunnova
Hello Anthony. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Dec. 18th, 2024
Review Source
Vince McFadden
Just went live last week so honestly too soon to give a thorough review. All seems to have gone ok thus far.
4 days ago
Reply from Sunnova
Hello Vince. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Mar. 27th, 2025
Review Source
Mabel Edwards
The techs were timely and I was kept abreast of the progress on the project as it was being done.
5 days ago
Reply from Sunnova
Hello Mabel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Mar. 27th, 2025
Verified Customer
Review Source
Yvette Castro Puerto Rico
9 months ago
Reply from Sunnova
Greetings Yvette! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Jun. 25th, 2024
Review Source
Michael Brooks
Easy to work with, and best group of people. Everyone who came out was friendly, professional, and knowledgeable.
1 week ago Edited March 20, 2025
Reply from Sunnova
Hi Michael Brooks! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Mar. 19th, 2025
terry martin
We feel like we got sold a bad bill of goods. We didn’t mind signing up and paying the same money as we were with straight power from NV energy but we are paying a lot more for solar and the difference in paying more doesn’t sit well
2 weeks ago
Reply from Sunnova
Hello Terry. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Mar. 13th, 2025
Review Source
Carol Crisci
Very professional people working with Sunnova. Accommodating staff and respectful of my property and home. A pleasure to work with them.
3 weeks ago
Reply from Sunnova
Greetings Carol. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Mar. 7th, 2025
Review Source
Denise Lindsey
Sunnova made it possible for us to have solar panels installed. The entire process was easy. Everyone is professional and helpful.
3 weeks ago
Reply from Sunnova
Hello Denise. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Mar. 7th, 2025
Review Source
Chris Beckholt
Install was not as planned. Not given very important information up front. The app doesn't show me what I'm using. Having to wait 6-8 months to get sign-up and referral money! Which is ridiculous!!!!
3 weeks ago
Reply from Sunnova
Hi Chris, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Mar. 10th, 2025
Review Source
Mac
Pleased with equipment and monitoring app. Customer service was slow at times. Didn't receive call backs from my case manager. Never received a call after we were on line. Still waiting.
3 weeks ago
Reply from Sunnova
Hello Mac. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Mar. 4th, 2025
Review Source
Eric Ressler Jr.
I really don't know how to answer this. I started my solar journey with Trinity Solar. They made the transition easy.
Now that the system is fully installed and functional, Sunnova has the reins.
Don't know much of anything about Sunnova, so I'll leave it at that.
1 month ago
Reply from Sunnova
Thank you Eric for your feedback!
Feb. 12th, 2025
Review Source
Lynette Posey
Sunnis may be good but this whole solar experience has been a nightmare!! It’s been almost 2 years since we started - they bid out system too small to accommodate what we needed we purchased the first 17 panels - they put part of them too near a tree and they get shaded- I voiced my option many times knowing my yard and the trees I have in my yard - many of the panels we purchased with hard earned money are not producing as they should !!! We are not happy at all !!!
1 month ago
Reply from Sunnova
Thank you, Lynette. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please reach out to us at customerservice@sunnova.com for further assistance.
Feb. 11th, 2025
Review Source
Debra Odom
The communication was excellent. Weatherdid not permit service tobe done on at least 3 occasions. Each time communicsted via email and text to explain tbe circumstances.
1 month ago
Reply from Sunnova
Thank you, Debra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Feb. 7th, 2025
Review Source
Bill Cavins
Initial visit by Sunnova engineer was impressive. Immediate illustrations and good explanations. V3 Electric technicians were very mindful and friendly. PG&E was predictably slow in approvals.
1 month ago
Reply from Sunnova
Thank you, Bill! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Feb. 7th, 2025
Patti Passaro
we had out solar up and running end of Dec 2023 well come July to now we have had increasing FPL last one 379 and constant problem with the panels and they never honored that they said i would not get bills like that due to their faulty equipment so untop of my solar bill i have paid addition 200 to 379 FPL bill for the last 6 months and before I have 77 panels and we installed hurricane proof window
and doors. It has been their equipmane and then the solar edge app it never now shows what solar is going to the FPL for net metering. I will never recomment them the don't care no calls and follow up last time the one invertor box was in sleep mode.
1 month ago
Reply from Sunnova
We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please accept our apologies for any inconvenience you have experienced with Sunnova's services. Please reach out to us at customerservice@sunnova.com for further assistance.
Feb. 4th, 2025
Review Source
Gayle Garner
The company informed me about the necessity to change out parts of the unit and that the required parts would be sent to me in advance of the repair. Once received the company would contact me to schedule the repair.
2 months ago
Reply from Sunnova
Hello Gayle. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Jan. 27th, 2025
Review Source
Makenzie Strohecker
We had to have a trench put in to connect the solar from the detached garage to our home. The workers who put in the trench were very immature and did poorly in “covering up” the trench. They laid hay down but did not pack down the dirt and left it with giant holes scattered all throughout the trench they dug up. Not to mention that we had to clean up after them by finding wires and battery type things all over the yard. Finally after 2-3 MONTHS the workers finally came back and covered the trench the way it should’ve been done in the first place. We also received multiple complaints from our neighbors about the workers who did the trench, just one an example would be that the workers were harassing their dog. The workers also left our breaker box open and did not cover it back up which is a safety risk. The only people from Sunnova we would give 4 stars to are the inspector and Josh. After notifying Josh of all of these issues, he stated we would get something to compensate for all this hassle we had to go through but still have not received anything. My parents had wonderful service with Sunnova which is why we chose them but our service we received was unfortunately stressful and bad.
2 months ago
Reply from Sunnova
We appreciate your feedback, Makenzie. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you have experienced throughout the installation process. If you have any questions or concerns, please do not hesitate to contact us at 866-786-6682.
Jan. 22nd, 2025
Review Source
Gerald Fomenky
Solar made easy! Great staff, super friendly and knowledgeable. Couldn't ask for more. Product is great, staff is amazing, thanks Steve and Kamil, y'all really put the light to solar. Will highly recommend
2 months ago
Reply from Sunnova
Hello Gerald. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. Thank you for choosing Sunnova!
Jan. 21st, 2025
Review Source
Sheri Evans
I'm a new customer. Our system is up and running and it was smooth sailing all the way through the whole process. Jackson was incredibly helpful and right on top of everything!
2 months ago
Reply from Sunnova
Hello Sheri. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jan. 21st, 2025
Review Source
Sean Allen
2 months ago
Reply from Sunnova
Thank you, Sean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jan. 3rd, 2025
Review Source
Jennifer Wagner
Looks great. Still waiting for Electric company to come and approve the switch of us over to use of solar panels. They stated 4-6 weeks, it's been 3 weeks. Some confusion toward the end of the process. I guess that is to be expected when you have to make yourself and your home available to multiple companies.
3 months ago
Reply from Sunnova
Hello Jennifer. Thank you for your 5-star rating. We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Dec. 5th, 2024
Review Source
Craig Barrow
Well we got scammed. Nothing that was said to us is even remotely true. Want this shit off my house. Want to cancel my contact because this is ridiculous.
1 week ago
Reply from Sunnova
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?
Mar. 26th, 2025
