Sunnova: Read 6,308 User Reviews From Real Homeowners

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Dick Bonkoski

The project seemed to be accomplished in a well but, we are not getting the results that we should be. Some sort of glitch is overriding our system results!

5 months ago

Reply from Sunnova

Hello Dick Bonkoski. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 4th, 2025

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Anthony Todd

The technician was on time and knew what needed repaired. After the repair was complete he explained what the issue was.

5 months ago

Reply from Sunnova

Thank you, Anthony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Robert Grota

Everything is as expected. Good communication. Decent app, except for having to log in every time when trying to monitor production.

5 months ago

Reply from Sunnova

Greetings Robert. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Jan. 30th, 2025

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Rick Chamberlain

I'm paying much more than my pre-solar days. I've supplied my electric bills to my Sunnova rep in order to get an explanation as to why my electric bills aren't $0.00 as promised in the sales phase, but they are no longer responding to me. I've spoken to customer service who promised their manager would get back to me, but nobody has replied. They have my money and a signed contract, so they no longer care. Also, I've had two service calls within the first three months due to system issues. I've given up and accept that I've maid a poor financial decision going with solar with Sunnova.

5 months ago

Reply from Sunnova

Thank you for your feedback, Rick. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Please contact us at your earliest convenience at 866-786-6682.

Jan. 29th, 2025

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ADOLPH Agnello

Through the whole process, everybody was professional and friendly. Everything was explained to me and all time frames were met.

5 months ago

Reply from Sunnova

Hello Adolph. Thank you for your positive feedback! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Jan. 22nd, 2025

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Jerry Coudriet

He was professional and courteous and informative when wife ask about issue at hand.he did his job diagnosis of battery relays good job

5 months ago

Reply from Sunnova

Greetings Jerry. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 21st, 2025

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Greg Suders

Absolutely outstanding from beginning to end! Service was so great that you can’t even tell your in solar. We love it! Best decision we ever made!

5 months ago

Reply from Sunnova

Greetings Greg. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 21st, 2025

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Doug Burns

Disappointed that the representatives did not always seem to know what each were doing. But otherwise the installation has gone very well and all staff/employees have been very friendly and helpful!

6 months ago

Reply from Sunnova

Hi Doug! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jan. 16th, 2025

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Stephanie McGaw

Was very pleased with the sales staff and the knowledge they had and were willing to find out the information to answer our questions. The installation was very well down.

6 months ago

Reply from Sunnova

Thank you, Stephanie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 6th, 2025

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Raymond

The installer made many mistakes having to return to correct there shoddy work at least five times. The project started in August and was completed in late December.

6 months ago

Reply from Sunnova

Hello Raymond. We appreciate your review and the feedback you provided to continuously improve the customer experience. We strive to make the switch to solar a smooth journey and are sorry to hear that your experience did not reflect this. For any concerns or inquiries, please contact our customer service team at customerservice@sunnova.com with your system ID.

Jan. 2nd, 2025

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Primo

Great approach by the salesman, very professional, shows a great knowledge explaining how the system works and the process of the installation. Over all excellent work

6 months ago

Reply from Sunnova

Hello Primo. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 26th, 2024

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Sharon

After they installed them, no one came to talk to us to explain how it works. It wasn’t turned on so I googled it. I don’t even know if you bill me or do I get the bill from ASP? Lots of guestion that were never explained

6 months ago

Reply from Sunnova

Hello Sharon. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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jin kim

I’ve had a rather frustrating experience with Sunnova solar panels. They subcontract the installation company Freedom Forever, and unfortunately, Freedom Forever has made a few mistakes. They’ve installed the panels on the wrong side of the roof, despite the panels producing electricity as expected. When I reached out to Sunnova to express my concerns, they suggested I contact Freedom Forever. However, Freedom Forever then redirected me back to Sunnova, leaving me feeling stuck and uncertain about how to proceed. I’ve decided to seek legal advice to explore my options and find a resolution to this issue. Don’t go with Sunnova.

7 months ago

Reply from Sunnova

Greeting Jin. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Dec. 12th, 2024

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William Sprague

My system was installed in January 2024. My monthly payment for my system is $200 less than my old electric bill. I have not had an electric bill since then.

7 months ago

Reply from Sunnova

Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 9th, 2024

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Carl Hinrichs

In the beginning everything went well then once we signed a contract we really didn't hear back from anybody. Also we are expected to get a check for 6 months of service as an incentive of signing the contract which we haven't heard back from anybody

7 months ago

Reply from Sunnova

We sincerely apologize for the inconveniences you have experienced, Carl. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. We have sent you an email requesting more details so we can better assist you. Please feel free to reply, and we’ll be happy to address your concerns promptly.

Dec. 6th, 2024

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K Charles

Many of times I only realize there is or was a grid outage because of a notification I got from Sunnova. It's like having our home on an awesome UPS system.

7 months ago

Reply from Sunnova

Hello K Charles. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 3rd, 2024

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Claudio Vargas

Well I send an email and called my sales person the email never were answered the sales person was busy and should call me back when she have a moment been more than a week ! First after installation the system didn't pass inspection than they showed up in the morning not even call to tell me anything the inspector came again same morning he was upset because the repairs should be done before not in the same moment than I claimed to the attic and found they removed the insulation to run the wires and never put them back also when they installed the solar panels the 4 inches screws instead of go in the beams they just perforated the roof leaving a dangerous spot so now to move around got to becareful with my head ! I asked to the sales person about the edge of the panels because the guy replaced my gutters tell me they are to close to the edge when snow comes down off the panels they will take the gutters down or damage them ! I got an email from sunnova telling my system was canceled so now not sure what is going on with it also I asked how I know my system is working or production because isn't any meter on the electrical box I have my old system from Sunrun and the meter shows everything and is 10 years old so no body come and give me guidance about this no calls no nothing I answered the text message from them about the survey and didn't answer either! So what happens you get the system installed like crap and not even have the decency of call to schedule to review with a costumer! I tough this company will be better than Sunrun because of sales person but the way I see is the same garbage

7 months ago

Reply from Sunnova

Hello Claudio. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 27th, 2024

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Stephen Cote

Provided proactive information on what to expect, gave timely feedback and efficient one day installation. My experience with this company was excellent.

8 months ago

Reply from Sunnova

Thank you, Stephen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 15th, 2024

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Derrick O

I don't even know who sunnova is. The first install crew was horrible left a mess on site,and had me tear up driveway to trench underground conduit, because they couldn't do the job otherwise, and my driveway is still screwed up.

8 months ago

Reply from Sunnova

Thank you, Derrick. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Nov. 15th, 2024

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Amy Johnson

From the time the representative approached the door until the service was activated. It was an overall great experience. Our project manager was amazing.

8 months ago

Reply from Sunnova

Thank you, Amy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 13th, 2024

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Cesar Last

I was very pleased the the service n time that they took to.assure that my panels and all was OK and functional. I recommend them highly for their professionalism.

8 months ago

Reply from Sunnova

Thank you, Cesar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Ariel Estrada-Ramirez

My friend referred me and was told she and whom she refers will get rewarded (1k). That was a lie. I didn’t get anything because it wasn’t “offered” when I signed but I got an email for that month about the same reward. Installment was a mess, people drove in my yard despite having a long driveway open to use and side of the road. They were scheduled to come 8-9am, but showed up a little before 7am. Was told power would be off 6-8hrs so I took off work to accommodate and they never needed to turn it off. I wasted my annual time at work for no reason. The installment resulted in my year old roof leaking and it was extremely difficult getting any responses to help as I have water coming through. They tried to blame my roofing company, despite they just installing it and then having the problem (if my roofing company messed up, it would have leaked prior to this installation especially with the several storms we had with downpouring). Communication was poor and the manager Justin just ignores it. I feel like I made the worst decision of my life with this company.

8 months ago

Reply from Sunnova

Hello Ariel. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 8th, 2024

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Cee Kay

Every one of my calls goes to a central call center where the representatives are very nice but they cannot schedule appointments, answer any questions, and no one ever calls me back when I ask them to have a supervisor respond to me. They make appointments without checking with the homeowner, and I only find out about them if I call and they randomly happen to have scheduled one.

8 months ago

Reply from Sunnova

Hello Cee Kay. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 regarding any additional assistance. Thank you for giving us the opportunity to serve you better.

Nov. 6th, 2024

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Taylor Rick

I’ve had so far a really good experience with this company there staff is really good at answering questions I had and making me understand everything solar

8 months ago

Reply from Sunnova

Hello Taylor Rick, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Oct. 29th, 2024

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Patricia Guzman

They are rude. They are unwilling to help except to say that you are under contract. They are unwilling to compromise or let you speak to support personnel or a supervisor, saying they will call you back within 2-3 business days. They refuse to accept accountability for unresolved issues. They have no real concept of true communication siting that all issues are going to be resolved accordingly and then no one ever calls you back unless YOU call back several times and then they call but it will always come back to your error in communication or non communication with them. You are under contract is all they site on any and all issues.

8 months ago

Reply from Sunnova

Hello Patricia Guzman, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?

Oct. 29th, 2024

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Carol Greene

It seems to be a good but the salesman did not explain how the system works still trying to figure it out I will see if it is worth it or if I would even tell anyone about it yet

8 months ago

Reply from Sunnova

Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 23rd, 2024

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Mitch Israel

A lot of communication and follow ups were left specifically to the customer. I needed to follow up multiple times with both Sunnova project manager and PSEG directly in order to advance the process post installation

8 months ago

Reply from Sunnova

Thank you, Mitch! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Verified Customer

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Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

3 years ago

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

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Verified Customer

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Gloria Grraves Hartford, CT

It's been a good experience. I had a few issues and the Sunnova representatives worked with me until they were resolved.

3 years ago

Reply from Sunnova

Thank you for the kind words, Gloria. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Vicente Alvarado Bakersfield, CA

I have been sent emails in error about system termination due to failure of not paying when I am on their auto payment from the beginning as well as see payments being withdrawn from my bank. Also if I you ask for paperwork even if you pay for it they give you the run around and tell you they have not recieved payment even though you have verified that you have.

3 years ago

Reply from Sunnova

Hello Vicente, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Nov. 16th, 2021

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Verified Customer

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Floyd Smith Stratford, CT

70.85 a month for our panels. The best savings we ever had on our electric UI bill yes that's all we have paid a month since Nov 2016

3 years ago

Reply from Sunnova

Thank you for the kind words, Floyd. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Ryan Donnelly North Branford, CT

No issues everything in the process went smoothly and it has made my bills less while also helping the environment. Win win situation

3 years ago

Reply from Sunnova

Hi Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Tammy Bejide Mascotte, FL

So far the price is reasonable and it's really helping with the light bill as long as the price doesn't go up I think of 5 Stars good

3 years ago

Reply from Sunnova

Thank you for the kind words, Tammy. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

4 years ago

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

4 years ago

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

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Verified Customer

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Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

4 years ago

Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Brian Giannascoli Vineland, NJ

The process from first meeting with representatives to today was easy and pleasant. Everyone left with was very professional.

4 years ago

Reply from Sunnova

Brian, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

4 years ago

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

4 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Lorena P Gonzales Roseville, CA

They we great on putting on my solar panels took a 2 days , clean up everything , my bill is lower , had them for 2 years now

4 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for the note, Lorena. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

4 years ago

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

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Verified Customer

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Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

4 years ago

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at resolutions@sunnova.com with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

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Verified Customer

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Brian Jehning Kensington, CT

No issues thus far. Everything has been rolled out, from consultation, to installation, to billing, just as advertised to me.

4 years ago

Reply from Sunnova

Thank you for the note, Brian. Welcome to the Sunnova Family! ^JD

Mar. 25th, 2021

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Verified Customer

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Luis Abreu Orlando, FL

They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company

5 years ago

Reply from Sunnova

Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Victor Highland Falls, NY

Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.

5 years ago

Reply from Sunnova

Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Kim

They were on key on what the next step was n what they were going to do. Everyone was nice n they all worked hard to get stuff done in time.

5 years ago

Reply from Sunnova

Good morning Kim, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Verified Customer

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Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

5 years ago

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

5 years ago

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

5 years ago

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

5 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

Sunnova Reviews