Sunnova: Read 6,315 User Reviews From Real Homeowners

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George Woolley

Very friendly and courteous sales rep, no high-pressure sales, easy to understand and well explained. The installation crew was great very courteous and neat. When they finished, everything was cleaned up as if they were never there. When I did experience a problem with the system, it was fixed and updated within a week. Very satisfied!

1 year ago

Reply from Sunnova

Hello George, our goal is to provide world-class customer service, and we're pleased to hear that your experience has been nothing short of exceptional thus far. We hope our services keep exceeding your expectations. Thank you for choosing Sunnova!

Jun. 11th, 2024

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Freda Kuttin

I don't know about other solar companies, but SONOVA is irrevocably the best solar built company I know, I have never run out Consistently for the past two enjoying my SOLAR, no bill payment for the past two years, Never ever run out of solar energy, THANK YOU SONOVA

1 year ago

Reply from Sunnova

Hi Freda, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. We hope our services keep exceeding your expectations. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Josseline

Amazing amazing service. From Ricardo explaining the process to the workers who installed it to Iris ensuring I have no remaining concerns or questions. Sunnova and Capital Energy have made my solar panel experience wonderful.

1 year ago

Reply from Sunnova

Thank you, Josseline, for taking the time to write us a kind review. Glad to hear that Ricardo delivered great service and answered all of your questions. Enjoy your new solar system.

May. 29th, 2024

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Arthur Donaldson

The proses has bin good so far they help with getting a new roof on my house and detached garage got the trees cut down in my front yard every condo far has bin every pleasant so far to deal with let’s see how the panel install goes they tell me about a week

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 24th, 2024

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marissa miller

We are thoroughly impressed with our solar panel installation. We haven’t received any bills or anything yet but look forward to doing so to get the full picture. Our contact for the panels, Cory A, was phenomenal and gave us all the information and answers to our questions.

1 year ago

Reply from Sunnova

Hello marissa, we appreciate your feedback. Our goal is to provide world-class customer service, and we hope our services keep exceeding your expectations. Welcome aboard!

May. 15th, 2024

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Gloria Holland

I was very impressed with the service that Team 1 gave us the first day of the installation, but they were called away on the second day to work somewhere else. The second team had some mishaps and it took them longer to install the solar, as we were told they would take an additional two days, but it took them much longer. I understand nothing is perfect, and things can happen while you are on site. The solar was finally installed, and hopefully we will be able to move forward.

1 year ago

Reply from Sunnova

Hello Gloria, we are happy to hear that your experience with Sunnova has been more than you expected. We appreciate your feedback and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 9th, 2024

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Madeline

Easy approval process without many complications. Solar equipment is the best investment and their customer service representatives are friendly and always friendly. but, the supplier Wildmar Home, PR, terrible company and service.

1 year ago

Reply from Sunnova

Hello Madeline, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Ajay Gupta

Installation day was great. Setting up appointment and calling to confirm with detail can be made easier by all online process. I was not sure if appointment was confirned and had to call and provide details to get the appointment confirmed

1 year ago

Reply from Sunnova

Hello Ajay, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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William Arnold

Every thing went as scheduled. Your crew showed up on time and went to work installing the racks and solar panels. The gentleman was also installing the outside panels and wiring them into my breaker box. Inspection went off with out any problems. They cleaned up all the packaging. Great job.

1 year ago

Reply from Sunnova

Hello William Arnold, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 29th, 2024

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John Haddock

I like the smoothness of our transaction so far. Your dealer, Independent / Havasu Solar seem to have done a good job on the installation, and have been good to work with. So far, we are quite happy that we have gone the solar route.

1 year ago

Reply from Sunnova

Hi, John. Congratulations on becoming part of the Sunnova Family! We're thrilled that you've made the decision to embrace solar energy. Our commitment is to help ensure you have a clear understanding of every step in our process, and we're glad you were able to experience that with our partner.

Apr. 26th, 2024

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Donna sneed

Everything happened as planned. Everything is working well. I wish they didn’t have to shovel ice off my roof because there are little particles from my roof on my driveway and deck. I wonder if that will shorten the life of my roof. I have not had my panels long enough to pay the first bill

1 year ago

Reply from Sunnova

Hello Donna, we are happy to hear our service has been what you expected. Should you have any concerns you can always reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Abner Lantz

I am still not very agreeable on the location of the panels on the building, due to some trees blocking the sun. The original estimate hadn’t included the trench, then after I signed contract I had to sign another contract for the trench. The trench backfill had a very rocky surface and wasn’t rolled or made flat. Cleanliness while the install crew was there was not exceptional. I am really hoping for results from this system soon.

1 year ago

Reply from Sunnova

Hello Abner, we value your continued engagement and appreciate your input regarding this matter. If you have any issues regarding your production, you may contact us, and we can further assist you.

Apr. 19th, 2024

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Victoria Torres

So far, I am very happy with Sonova thank you for your service. I am very glad to be out of the power company control power companies are getting ridiculous with prices so thank you for your solar. I feel I will have better quantity of life now that I have solar and it won’t hurt my budget. I’m happy to have become your customer thank you🙏

1 year ago

Reply from Sunnova

Hello Victoria! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Apr. 17th, 2024

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Charles Miller

2 years ago Edited March 27, 2024

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Diana Bianchi

My experience with Sunnova was pleasant from start to finish. I got all the information I needed, I asked for some time to think about it and was never pressured into it. After doing my research I reached out to move forward with the process and I'm very happy with the way things are going so far. ☺️

2 years ago

Reply from Sunnova

Thanks for reaching out to us, Diana. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Ferenc Boldog

The interaction with Sunnova was the most straightforward part in the overall vendor/system selection, engineering design and installation process. They have clear communication with the client and well-established interactions with the installers.

2 years ago

Reply from Sunnova

Thank you, Ferenc Boldog! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Tom Burchfield

I liked the salesman Brock was very professional and helpful. The installers where very professional also and installed the system in a timely manner. I just turned on a couple days ago so I'm going to need some more time to check it out but I'm hoping it saves me money on my Electric bill like I was told it will.

2 years ago

Reply from Sunnova

Thank you, Tom Burchfield, for taking the time to write us a kind review. Glad to hear that Brock delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

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Sam Antoci

I was a bit sceptical at first, but decided to bite the bullet and get the system installed. My monthly cost was immediatly cut by 60-70% and its been great to get $5- $10 electric bills during the summer when we have the central air on non-stop!

2 years ago

Reply from Sunnova

Sam Antoci, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Cathy Nappi

My Sunnova representative was wonderful. From the first time that we got together I found her to be very knowledgable about the solar industry. She was interested in my plans for solar. I have to give her the credit for my decision to go solar.

2 years ago

Reply from Sunnova

We value your view, Cathy Nappi. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support and are happy to hear your experience with your Sunnova representative!

Mar. 26th, 2024

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Roberto Fois

Sunnova manages my solar panel array, which has consistently produced most of the electricity we need for our home. Even with the many appliances we run in the house, the production seems to be sufficient to make us less dependent on the grid. The app that monitors the system is also quite user-friendly.

2 years ago

Reply from Sunnova

Greeting Roberto! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 26th, 2024

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Kay Morris

Great customer service! I was cautious at first because of other experiences with other solar companies but between V3 and Sunnova my experience has been great. Solar panels go in on Tuesday along with a new breaker box (2 days for the panel). Communication has been great for all steps leading up to this.

2 years ago

Reply from Sunnova

Greetings Kay! Thank you for choosing Sunnova as your solar service provider! Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Mar. 26th, 2024

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Randall Halcom

Very pleased with the whole process. My only go back would be for a better explanation of the federal tax credit. You don't get it all in the first year unless you owe huge taxes. I had to make significant investment changes to get the remaining 70% in the second year.

2 years ago

Reply from Sunnova

Thank you, Randall Halcom! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Rick McB

Thank you for your help in establishing us as solar users. The operation was seamless. Rick especially was knowledgeable and explained every question we had. It was a flawless job and we thank you so much. Sincerely, Richard McBurney and Cynthia McBurney.

2 years ago

Reply from Sunnova

Thank you, Richard and Cynthia McBurney for taking the time to write us a kind review. Glad to hear that Rick delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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James Howland

I liked the fact that on outlay of money was needed. The installation was fast. The only hold up JCP&L delays. No fault of Sunnova. Had only one issue that I did't even know about until the crew came to repair it! Very happy with the system.

2 years ago Edited June 12, 2024

Reply from Sunnova

Hello James! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Deborah Magazino

I have no complaints. The employees are well versed and make a point to dumb it down when needed. I’m glad we chose this company! I interviewed several other companies but they didn’t make me comfortable. Sunnova’s solar panels are more efficient. I highly recommend them.

2 years ago

Reply from Sunnova

Deborah Magazino, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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David Kane

Sunnova has very attractive loan rates and works well with local installers to get the job done. Their customer service phoneline is hilariously awful, but don't judge the outsourcing here too harshly - behind this front line group are a team of dedicated account professionals that can actually handle any issues that may arise.

2 years ago

Reply from Sunnova

Hi David Kane! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Lorraine Porcella

It was a great experience for us from the salesman to the installers to the project manager and to customer service. They were all very professional, and friendly, and I felt confident in their ability to complete my project on time and with great care.

2 years ago

Reply from Sunnova

Thank you, Lorraine Porcella! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Stephanie Bloniarz

We have enjoyed the entire process of going solar with Sunnova. They have been professional, communicative, informative, efficient, helpful and QUICK~ Very impressed with this company and highly recommend them to anyone considering solar!

2 years ago Edited June 5, 2024

Reply from Sunnova

Thank you, Stephanie Bloniarz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Brad Heise

Uninterrupted service through sudden or programmed outages allows great piece of mind. Scheduled payments over the life of the warranty, 25 years, is just the best possible scenario now that we no longer pay PG&E. When designing, ensure you know your households peak loads to get the installation just right!

2 years ago Edited October 7, 2024

Reply from Sunnova

Hi Brad Heise! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Clasina Schoen

Do not hesitate to install Trinity Solar Panels. From our first meeting with our sales representative, the professional installation and the weekly updates when inspections would happen, and when we finally could turn on our system. So exciting and it All Went Smoothly !!

2 years ago Edited June 5, 2024

Reply from Sunnova

Thank you, Clasina Schoen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Mike Frantz

I work with Noah F. He's very knowledgeable and professional. He works hard to get the job done. The crews that did the installation have been great. And the company is on top of things when it comes to production and power management.

2 years ago

Reply from Sunnova

Thank you, Mark, for taking the time to write us a kind review. Glad to hear that Noah F. delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Robert Frye Tucson, AZ

Great company to work with very honest and answer questions that I have work done in a timely manner I haven’t received my first electric bill yet but by my meter reading I’m very pleased. They are an excellent company to work with

2 years ago

Reply from Sunnova

Hello Robert! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 18th, 2024

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Nolan Kurtz Harrisburg, PA

Entire process for start to finish went smoothly and as indicated. I really like the concierge team and service they provide. They kept us apprised of the completion of each step as well as what was going to happen next. They hit every milestone timely.

2 years ago

Reply from Sunnova

Hello Nolan Kurtz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Timothy

it was free and it cut my electric bill to $0.00 , ive not gotten a bill from Duquesne Light Company because my system generates enough electricity to sell my overage back to the supplier and into my account at a surplus . i pay sunnova $61.00 a month and nothing more .

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello Timothy, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

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Emily Mary Dallas, TX

Sunnova has been excellent to work with,from the beginning of the process to the end. Everyone I dealt with was very knowledgeable and professional. If you're considering solar,I highly recommend going with sunnova because they are reliable, affordable and have great customer service. "I highly recommend sunnova to anyone looking for solar power.

2 years ago

Reply from Sunnova

Hello Emily Mary, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 5th, 2024

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Karel Hecker Barstow, CA

The sales representative was very knowledgeable in answering my questions. The installers were excellent. Customer service was not as helpful. Customer service said i could receive my invoice through regular mail not through the internet. When i called again customer service said they could not do that. I am a victim of identity theft and do not like doing any business on line and it states in your contract that I can choose to have it nailed to my po box. My electrics bill is still higher than I like. But what's done is done. I see solcius went bankrupt. I can no longer reach the sales representative and a few times when i called customer service you referred me to the sales representative. In the future I believe you all need to be on the same page.

2 years ago

Reply from Sunnova

Hello, Karl Hecker. We value your review and your feedback. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing right away. Thank you.

Mar. 4th, 2024

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Nick Darchik

everything (almost out on the table) on the table with a concerning secondary effect that was not mentioned, that being the need to build a roof over the front entry way to prevent any liability issues with falling snow taking anyone down!!

2 years ago Edited February 13, 2025

Reply from Sunnova

Hello Nick Darchik, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 22nd, 2024

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George 97 North Bergen, NJ

Being an environmental activist, renewable energy is my way to go and this is where Sunnova comes in. Sunnova has durable and long lasting premium solar batteries. Using Sunnova has really helped me reduce on my electricity utility bills. However the post installation and customer service is abit lacking. Sunnova is however a good solar power service provider.

2 years ago Edited January 30, 2024

Reply from Sunnova

Hello George 97, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 31st, 2024

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Matt & Shannon Braintree, MA

We could not be happier with our switch to solar. The entire process was very quick (less than 2 months and that was including a roof replacement). The entire team was responsive and transparent. After talking to a few solar companies, I am glad we went with Sunnova! I have already recommended to friends who were considering going solar.

2 years ago

Reply from Sunnova

Hi Matt & Shannon, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 18th, 2024

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chris tenaglia

System was designed and installed inspected through County and State permitted rather quickly and have not had an issue with System since installation, saving a significant amount of money in the bill is pretty consistent now so yeah no pretty much what you're going to pay.

2 years ago

Reply from Sunnova

chris tenaglia, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 15th, 2024

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Aaron Pikesville, MD

The installation of solar panels in my home has been very cost-effective, My wife didn't want them at first, but now she craves them because they have saved us a tremendous amount in electrical cost. I have boasted to others in my neighborhood about the advantages of having solar panels installed on the roof of our home.

2 years ago

Reply from Sunnova

Hello Aaron, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 11th, 2024

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Winifred Quinn

So far so good. My system just went live. The sales person and the office professionals have been informative and responsive. I might give a higher score than 4 for value. But it’s too soon to tell since the system just went live and I’ve yet to submit a monthly payment and have yet to see how much the new system is generating electricity.

2 years ago

Reply from Sunnova

Hello Winifred Quinn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 5th, 2024

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Robin Westerfield Glen Burnie, MD

We had a problem with the roofing company. We had air coming around the window and very cold in my bedroom. We had to keep the heat bumped up to 76 degrees to keep our bedroom warm. It took 2 weeks for someone to come out to fix it. Unfortunately, the problem was not fixed. Some came out on a Sunday at 8 am without notice to work on the exterior part. No one came to fix in interior. We had to pay $200 out of pocket to have someone come out to insulate around the window to keep the air out. The roof was replaced November 4th. Exterior was semi fixed November 26. (22 Days with heat up to 76 when is normally between 68-70) Sunnova was awesome. New Castle Roofing not so much.

2 years ago

Reply from Sunnova

Greetings, Robin Westerfiled. We're glad to hear that your time with Sunnova has been positive. We sincerely regret the experience you had with New Castle Roofing.

Jan. 2nd, 2024

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George Franqui

I am very satisfied with the fast process of my application with Sunnova and the customer service I received. The sales person has been of great help answering our questions and doubts. I recommend Sunnova for your solar energy needs.

2 years ago

Reply from Sunnova

Hello, George Franqui. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Jan. 2nd, 2024

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charles s friscia Staten Island, NY

excellent service, and system was installed on my home thru venture solar, upgraded my electrical panel also and reinforced my roof to support the solar panels, very satisfied with the overall product and customer service i have so far received

2 years ago

Reply from Sunnova

Thank you, charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Grabiel Gaby Rodriguez Orlando, FL

Excellent Team! They are very professional when conducting surveys and where they present the concerns they have to be shared between the business and the client. Much success and we hope to have your services. Merry christmas and blessings!

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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John Powell Sarasota, FL

Since my systems is still in the works and not up and running yet, I have ver little to offer. But, as I mentioned before, everyone that I have met who is associated with my project has been very knowledgable and courteous, and responsive.

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Todd Rice

Good products and nice app to track power production. Customer communication could be better when first payments on loan starts. I received notification on a Friday that the first payment was due the following Tuesday via email. Provided little time to set up electronic payment. Payment by mail would not have been possible.

2 years ago

Reply from Sunnova

Hello Todd Rice, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 26th, 2023

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Anne Lentz

Easy to get approved and installed, everything was simple, and it took barely any time at all. My bill is going to be less than my current electric bill is monthly. And I now have a new roof, and upgraded electrical panel, I could’ve never done this on my own. Don’t wait, do this now!

2 years ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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AudraP Middlebury, CT

Love my solar panels by Sunnova! They produce great energy results and have been able to provide 100% energy coverage and more. My electrical bill is negative and I have not had to pay and electrical bill since I’ve installed the solar panels. Which is awesome for a house in the northeast to produce such consistent results and energy!

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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