Sunnova: Read 6,066 User Reviews From Real Homeowners

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Christy Benner

Disappointed with the organization of setup, the communication of the process and the following of plans for completing the project was lacking. The amount of time of install to turn on was over a month.

3 months ago

Reply from Sunnova

Hello Christy, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. Thank you for the feedback you provided to continuously improve the customer experience.

Aug. 26th, 2024

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Richard Speed

Required over a month to get service completed

3 days ago

Reply from Sunnova

Hello Richard. Thank you for your review. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com if assistance is needed. We are here to help!

Dec. 18th, 2024

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Melanie Dalton

I’ve been waiting almost a month for my tree removal which is holding up the installation of my solar! Very disappointing with little feedback! Also waiting over a month for the roofing company to come fix their mistake again with no feedback

3 months ago

Reply from Sunnova

Thank you, Melanie. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please reach out to the original installation company as the project has not been finalized on their end.

Aug. 22nd, 2024

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Martin Coe

4 months ago Edited August 30, 2024

Reply from Sunnova

Greetings Martin. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. We hope to continue providing you with the best customer service you deserve!

Aug. 21st, 2024

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Sunnova did an amazing installation

Great job done by your crew. They were on time, did a professional installation, and cleaned up nicely. I have recommended Sunnova to several friends.

4 months ago

Reply from Sunnova

Welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Aug. 19th, 2024

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Ralph Harlan

Using natural energy is common sense. With energy bills rising in cost, solar energy and solar panels are the way to go. The cost difference will make you a believer.

4 months ago

Reply from Sunnova

Greetings Ralph. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

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Mark Thompson

The sales rep Alex was pleasant and not a stereotypical t salesperson. He has followed through this entire process with excellent communication skills.

4 months ago

Reply from Sunnova

Thank you, Mark Thompson, for taking the time to write us a kind review. Glad to hear that Alex delivered great service. Enjoy your new solar system.

Aug. 9th, 2024

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garrick hakanson

4 months ago

Reply from Sunnova

Hello Garrick. Thank you for your 4-star rating! We genuinely appreciate your feedback regarding your inspection process, as it helps us identify areas where we can improve. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Aug. 9th, 2024

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Thomas McSherry

When sunny Mac sold us on solar they never mentioned that we would have to pay for this for the next 25 rears. I am 75 my husband is 73. We thought they were using our roof for smart energy. Who in their right mind would do this

4 months ago Edited August 16, 2024

Reply from Sunnova

Hello Thomas. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 9th, 2024

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Mark Fan

They have well saleman, technicals, and customer service! Hopefully they can commit the $2000 reward as they garantee in the saleman and customer feedback part.

4 months ago

Reply from Sunnova

Hello Mark. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 2nd, 2024

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Richard A Turner

I like the system. but I still don't understand the daily and monthly reading, which i check each day, I would like to know how much Ameren takes from me each month and what is the total left after that. Thank You

4 months ago

Reply from Sunnova

Hello Richard. Thank you for your positive feedback! Please contact your utility company for assistance regarding your total consumption. If further assistance is needed, feel free to contact our customer service at ( 866)786-6682. We're here to support you every step of the way!

Aug. 2nd, 2024

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Armando Gonzalez

Will like to know more about the 5 years lease. What will be the alternatives to be offered . Kindly request an orientation about it. Also will like to know that exact day. Is there a way to "turndown" that high interest? Thanks.

4 months ago

Reply from Sunnova

Hello Armando, thank you for inquiring about our services. Please contact our customer service lines for more information 866-786-6682, or customerservice@sunnova.com.

Aug. 1st, 2024

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Marty Knapp

The tech arrived without the netting again!!! He looked at the wall with the anchors showing and said he’s not skilled at repairing the damage. Why was he sent out? Why would your company assume that I have all this time to be at my home constantly for no work to be done! This has happened so many times! Your company is the absolute worst I have ever dealt with! I plan to inform as many people as I can of the countless complaints I have made to you regarding installation, customer service, repairs, bad employees, and the list goes on. You can clearly see that management is this issue with your company! Hopefully the more dissatisfied customers like me that make this public will help to correct all your faults and improve the company or shut it down!

5 months ago

Reply from Sunnova

Hello Marty, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jul. 24th, 2024

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Jason Reagan

My solar system was having issues generating power. Sonova came out and took care of it. Communicated well on their arrival time and repair date. Did a great job.

5 months ago

Reply from Sunnova

Hello Jason, thank you for taking the time to share your experience. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jul. 12th, 2024

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Cathy Ladrido

Everyone we spoke with were knowledgeable, courteous and confident of the product and company. They are rated in the 5 top companies in Las Vegas. Top of the line products.

5 months ago

Reply from Sunnova

Greetings Cathy. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 10th, 2024

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Bob Kolar

Sunnova and Pinnacle Roofing are the perfect team. The comfort of working with reputable businesses like these make the decision to “go solar” worry-free.

5 months ago

Reply from Sunnova

Thank you, Bob! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 12th, 2024

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RD

You do not know how to size solar arrays, you sell through third parties who rip customers off, you do not review designs to appropriate standards with third party or internally, your customer service is pointless and does not answer emails because it is over seas and they do nothing but canned responses, and your sale support team especially Irene C does not answer customer questions for weeks and does not follow up, and your workflow to get permission to operate is completely broken. I lost weeks of money income from the panel not being operational, I was charged for the array before it was functional. I had to follow up many times over a period of 7 days to get my system enabled after receiving the permission to operate including going through your online support, emailing my supposed support rep Irene which was the worst support I have received in my life to turn the system on in which I had to do in the end because your company isn’t competent enough to schedule someone to do your contracted work. This is the worst experience I’ve had with any company ever. You should be ashamed of what you have built and how you treat people. You are actively scamming people and covering it up with terrible customer service. Even your own people do not buy your product. They have told me so.

5 months ago

Reply from Sunnova

Thank you for reaching out. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID to obtain assistance. We look forward to helping you!

Jul. 11th, 2024

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Jay vanwy

it would’ve been a better experience by not having the last electric bill and the first lease payment due on the very same day that was a little bit of a short coming

5 months ago

Reply from Sunnova

Hello Jay! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jul. 2nd, 2024

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Carol Ward

So far I've been extremely happy. My electric bill is only $19 month and I constantly run the A/C. Only one minor problem with the system and that was easily corrected.

5 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carol Ward! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Moussa Aquil

Going solar has helped lower my electric costs. Its also has made me more energy independent and provided me clean, low cost energy that is dependable.

5 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Moussa Aquil! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Nicholas Zinni

I was not sure about solar and solar companies in general after seeing the stories on the news. After my experience with Sunnova I can totally recommend them.

5 months ago

Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Jun. 28th, 2024

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Kyle

Installation was fast. Took almost 2 months to turn on after it was installed. Company tried to blame the county but there were corrections that needed to take place regardless of the installers feelings about it. Scheduling was aweful. I was constantly “reminded” of appointments the day before when I was never involved in scheduling them in the first place. It took so long to get turned on, I was billed for a month of service without even generating anything. I regret working with this company at this time. My salesperson was great. But nothing panned out like it was supposed to. Now I have two full electric bills, a system that barely generates enough to cover itself and incentives I was promised are still missing.

5 months ago

Reply from Sunnova

Greetings Kyle. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 2nd, 2024

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Mark Bolden

The communication. They kept me informed every step of the process. I’m very interested in the referral program and will definitely let my neighbors and friends know who to trust.

5 months ago

Reply from Sunnova

Hello Mark. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Grace Marie Bohn

system is great - but it took a long time to fix the problem and did not get any reimbursement for paying double for a couple months, paying my electric company and sunnova at the same time. My electric bill was over $100. and my Sunova payment was over $100. Not a good situation.

6 months ago

Reply from Sunnova

Thank you, Grace! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Tynelle Aiwohi

Sunnova employees have been very helpful and friendly. Always willing to explain until I understood whatever I asked. Never gave an impression of irritation like other companies. Employees here are great!!

6 months ago

Reply from Sunnova

Thank you, Tynelle! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Waldemar Vives

The reliability of the system providing the security that when the power goes out my family stays energized ranks Sunnova as one of the best investments I have made in my life.

6 months ago

Reply from Sunnova

Thank you, Waldemar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Kate deangelis

Sunnova's customer service is amazing! The wait time on the phone was less than five minutes. The customer service representative was great my issue was solved in under ten minutes.

6 months ago

Reply from Sunnova

Thank you, Kate! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Frank Chen

There are still questions that cannot be addressed such as Enphase or SPAN app. Been in PTO 10 days, but the panels are still not producing properly. Online data seems different from both apps. Early termination fee from my previous electrical provider has not been taken cared

6 months ago

Reply from Sunnova

Hello Frank. Thank you for your feedback! We take great pride in providing you with a comprehensive understanding of our process. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance regarding your system production. We look forward to helping you!

Jun. 28th, 2024

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Vida Kwateng-Pugh (Luvlie Realtor)

6 months ago

Reply from Sunnova

Greetings Vida. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Jun. 6th, 2024

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Nick Misner

The reps and installation team were responsive, swift, and did a good job conveying that they knew what they were talking about. I was able to get the system quoted, setup, and installed in a matter of months.

6 months ago

Reply from Sunnova

Greetings Nick! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Garry Deeter

I like every contact with sunnova so far every question was answered in detail. Every step of installation was explained in detail. My property was treated with respect as was myself,my wife and my dogs

6 months ago

Reply from Sunnova

Hello Gary. Thank you for your 5-star rating!We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Capt. Jeff

Just a very pleasant experience to work with y'all so far I I expect it will continue going smoothly! Aubrey, our sales rep really knows the products and able to answer all our questions!

6 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Amy Jiang

This has really lowered my monthly electricity bill. Sunnova has been great at quickly responding to request for service after a power shortage and everything was included in the 25year warranty with no out of pocket cost!

6 months ago

Reply from Sunnova

Hello Amy. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 14th, 2024

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Joseph costa

It’s great not having an electric bill every month plus the system generates enough electricity to also pay for all the fees that the utility companies charge you and still maintain a nice little credit in reserve.

6 months ago

Reply from Sunnova

Hello Joseph, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jun. 21st, 2024

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Kanchana Pradhan

Not receiving any bills from PGE, receiving credits instead. System is performing great and this is not even peak season. Able to see daily production and usage on PGE which is great.

6 months ago

Reply from Sunnova

Hello Kanchana. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 25th, 2024

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K COLLINS

Professional, honest and trustworthy. Our Sales Consultant was truthful, helpful and knowledgeable about the company and its products. There were surprises or unexpected additional costs to us like some companies do.

6 months ago

Reply from Sunnova

Hello K COLLINS. Thank you for the positive feedback. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment.

Jun. 6th, 2024

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Jose A De Leon

I just hope that the system holds up in this new hurricane season which is about to start. It passed with flying colors during Hurricane Fiona, but this season is promising to be a very active one.

6 months ago

Reply from Sunnova

Hi Jose, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far.

Jun. 6th, 2024

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Virginia Rodriguez

Everyone was very friendly, but there was much confusion over many months and numerous appointments before the installation was complete. Admittedly, I don’t know all that is involved, but it seems that if the same crew had done the job from start to finish it would have gone more smoothly and possibly would not have taken 6 months to complete. I’m happy with the end result, but the process was frustrating.

6 months ago

Reply from Sunnova

Hi Virginia, congratulations on becoming part of the Sunnova Family! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your concern and to further assist, please provide your system ID or case number to our email at customerservice@sunnova.com. Thank you for your patience.

May. 29th, 2024

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George Velazquez

Sunnova has proven with it's service to be synonymous with excellence. I have recommended your company with friends and neighbors regardless whether they call for the $250.00 bonus or not.

6 months ago

Reply from Sunnova

Thank you, George Velazquez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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k8trn@aol.com

All has gone well with the installation and frequent updates regarding updates. System recently activated, looking forward to my electric bills "reflecting" the benefits. ;0)

6 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 24th, 2024

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Ambrose

Sunova was good about answering calls and taking action. The field tech is very knowledgeable and did the job right but needs to follow up sooner than he did by withholding his work report and not sending details of what he did to restore production as he had promised.

7 months ago

Reply from Sunnova

Hello Alfredo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We sincerely appreciate your feedback; it's invaluable to us in improving our services. Thank you for choosing Sunnova!

May. 15th, 2024

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Jim Bair

So far very pleased. Installation went well, guys did a great job on my new electrical panel. Solar panels went well. Crew just needed to clean up better after they were done.

7 months ago

Reply from Sunnova

Hi Jim Bair! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 14th, 2024

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Jose Batista

The overall service was great, only some minor communication issues with the lead worker. On day one he indicated he didn’t need to go to the basement so we stepped out of the house, then he calls to say he needs to go in the basement. He also indicated he didn’t need to go to the attic on day one, then he changed his mind about that as well.

7 months ago Edited May 8, 2024

Reply from Sunnova

Hello Jose! Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com for assistance. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

May. 9th, 2024

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MattB

Our relationship was through Trinity Solar and I have to say this was a winning combination. All promises kept, including timelines, and great advice in coordinating with other work being done!

7 months ago

Reply from Sunnova

Hi MattB! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Welcome aboard!

Apr. 26th, 2024

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Rose Pace

I liked the super friendliness of both staff while in my home. Also they Both knew what to do also and they gave me a phone number to call later if I had questions after they left.

7 months ago

Reply from Sunnova

Hello Rose, we are happy to hear our services have been satisfactory. Should you have any questions or concerns you can reach us at any of our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Laurrel Sandy

All tech worker's were very helpful and Respectful on time professional experience and responsibilities Teo a wonderful experience young man not what I want but it okay thanks for your service

7 months ago

Reply from Sunnova

Hello Laurrel, we are happy to hear our service has been what you expected. Should you have any concerns you can always reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Steven Kremer

Sales pitch was great. Then they turned my project over to second and third party installers and operators. Did not hear from them until after the fact. I was getting bounced around from Sunnovo and the third party operator. So far the third party site is more informative than the information available on the sunnovo app. I have to have both to see what is going on. Kind of inefficient. Still waiting to see what my FPL cost savings will be.

8 months ago

Reply from Sunnova

Hi Steven, thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused and appreciate your understanding. Please know that we're here to support you every step of the way. Please do not hesitate to reach out to our customer service team for assistance at customerservice@sunnova.com.

Apr. 2nd, 2024

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LaPastora66

I’m so very glad I got this entire Solar system. The projected monthly bills are well around my reach and the yearly increase is of no surprise. Will recommend this system to everyone I know. You all deserve a raise

8 months ago

Reply from Sunnova

Hi LaPastora66, thank you for your message. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Apr. 1st, 2024

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monica martinez laureano

Thanks to sunnova I can be relax living in Puerto Rico, because in this island the energy is very bad Gracias a Sunnova, puedo estar tranquila, ya que en Puerto Rico el sistema de energia electrica es pesimo

8 months ago Edited June 7, 2024

Reply from Sunnova

Hello Monica! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Verified Customer

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Elaine Williams Hempstead, NY

Easy to work with . You really can through for me. Over the years I have talked to several solar companies. You delivered and that’s what matters to me!

3 years ago

Reply from Sunnova

Thank you for sharing your Elaine! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

May. 17th, 2021

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