Sunnova: Read 6,313 User Reviews From Real Homeowners

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Hector Santiago

Service has been good and very good orientation

2 years ago

Reply from Sunnova

Thank you, Hector Santiago! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 7th, 2023

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Jorge B Winter Haven, FL

Easy to use and great price. Would.not go with anyone else

2 years ago

Reply from Sunnova

Hi Jorge B! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Frankie Frati Orlando, FL

I like the opportunity to finance my solar system

2 years ago

Reply from Sunnova

Hello Frankie Frati, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Jun. 1st, 2023

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Joe Cordero

No problem wiht the system. It has responded well to power shortage

2 years ago

Reply from Sunnova

Hi Joe Cordero! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Fred Rivara East Norwich, NY

my system works well an your service has been excellent

2 years ago

Reply from Sunnova

Hi Fred Rivera! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Jun. 1st, 2023

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Hermelinda Medeles Baytown, TX

I am saving money.a d it keeps my.roof in good condition

2 years ago

Reply from Sunnova

Hello Hermelinda Medeles, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 31st, 2023

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John perez

Excellent service and more to come also the app love it

2 years ago

Reply from Sunnova

Hi John Perez! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Rosemarie Castro

I am very happy with Sunnova. Excellent customer service.

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you Rosemarie Castro! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Matt Yunginger Ephrata, PA

Very good company. Would recommend to a friend

2 years ago

Reply from Sunnova

Hello Matt Yunginger, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 30th, 2023

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Christian Rivera

Excellent services, product and customer services.

2 years ago

Reply from Sunnova

Hi Christian! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Trevor Luman IL

Easy process and helpful staff. Would recommend

2 years ago

Reply from Sunnova

Thank you, Trevor! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Julio Otero Philadelphia, PA

Excellent service and rapid response to your needs.

2 years ago

Reply from Sunnova

Hello Julio, We are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova family! *MG*

May. 25th, 2023

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Dustin Stiles

Great service, Great product, All issues resolved

2 years ago

Reply from Sunnova

Hi Dustin! We appreciate your feedback. Thank you for being part of the Sunnova family! *MG*

May. 25th, 2023

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Bob Hauck (Hauck2) Peoria, AZ

Great install, professional service. On time

2 years ago

Reply from Sunnova

Hi Bob! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Rich Jones Parker, CO

Reliable, responsive, easy to use and monitor via an app

2 years ago

Reply from Sunnova

Hi Rich Jones! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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roger gibson Los Angeles, CA

Great personal service quick response friendly people

2 years ago

Reply from Sunnova

Hi Roger! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Carmen Murphy

very well orientated, good explinatio hoy it works

2 years ago

Reply from Sunnova

Thank you, Carmen Murphy! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Fidelis Nkeih

systems are good but the process was not very smooth.

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, Fidelis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DG*

May. 25th, 2023

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Steffen Sorensen New York, NY

Great customer service, very responsive.

2 years ago

Reply from Sunnova

Hello Steffen Sorensen, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Wilfredo Rivera

Excellent company, with great customer service

2 years ago Edited May 24, 2023

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Nelson Salcedo

Product works great with no problems at all.

2 years ago Edited March 22, 2024

Reply from Sunnova

Hello Nelson Salcedo, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Joseph Giancaspro Philadelphia, PA

Sunnova's website has poor functionality, but company is otherwise good.

2 years ago

Reply from Sunnova

Hi, Joseph Giancaspro! We appreciate your feedback. Thank you for being part of the Sunnova family! *PL*

May. 25th, 2023

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Richard Nowitz Rockville, MD

Always quick with phone support and responsive to concerns.

2 years ago

Reply from Sunnova

Hello Richard Nowitz, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Alex Ortiz Merritt Island, FL

Great product will definitely buy again

2 years ago

Reply from Sunnova

Hello Alex Ortiz, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Javier Rua

Sunnova is awesome! Great service and price.

2 years ago

Reply from Sunnova

Javier Rua, Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Nora Skol Sarasota, FL

Happy with the product and customer service.

2 years ago

Reply from Sunnova

Hello Nora Skol, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Stephen Shorette Rosedale, BC

Very happy with the service. & response time.

2 years ago

Reply from Sunnova

Hi Stephen Shorette! We appreciate your kind feedback regarding our service. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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Joanna Eatmon Napa, CA

Thank you sunnova for lowering my bills!

2 years ago

Reply from Sunnova

Hello Joanna Eatmon! your feedback is much appreciated. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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David Alan Ross Weymouth, MA

I get a English speaking customer service operator when I call.

2 years ago

Reply from Sunnova

Hello David Alan Ross! We ask that you please provide further information to customerservice@sunnova.com with a system ID or phone number so we may better assist. *DM*

May. 25th, 2023

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George Kong Helendale, CA

Very nice service but need more information.

2 years ago Edited September 26, 2023

Reply from Sunnova

Hi George Kong! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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mhoberg Columbia, IL

Easy to work with. No surprises. Would highly recommend.

2 years ago

Reply from Sunnova

Hi mhoberg! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

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kirk gray Birmingham, AL

Recommended. Transparent. No issues so far.

2 years ago

Reply from Sunnova

Hi Kirk Gray! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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verena lukas San Francisco, CA

excellent customer service.., quality of product

2 years ago

Reply from Sunnova

Hi Verena Lukas! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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Rosa Joubert

Effective and excellent services since the beginning

3 years ago

Reply from Sunnova

Hello Rosa Joubert, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 24th, 2022

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Diane Harrell Elmer, NJ

Excellent company! Great service and products.

3 years ago Edited June 12, 2023

Reply from Sunnova

Hello Diane Harrell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

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Brenda Veauthier

Horrible communication by anyone. Don't ask my to review.

6 months ago

Reply from Sunnova

Thank you, Brenda. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2025

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Daniel Milien

I don't like the way costumer service operated.

1 year ago

Reply from Sunnova

Hello Daniel. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. Thank you for giving us the opportunity to serve you better.

Dec. 5th, 2024

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Tanya Hicks

I'm waiting to hear when it will be ready to work

1 year ago

Reply from Sunnova

Thank you, Tanya. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 15th, 2024

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Stephanie Brunner

Lack of communication on all fronts of the project.

1 year ago

Reply from Sunnova

Hi Stephanie Brunner! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Nov. 1st, 2024

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RONALD WHITE

Over 5 months from contract signing to turn on date. Totally ridic

1 year ago

Reply from Sunnova

Hello Ronald. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 21st, 2024

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M Paynor

For every step the information provided to us was incorrect.

1 year ago

Reply from Sunnova

Hello M. We appreciate you taking the time to reach out to us and letting us know about your experience. We work hard to make sure you understand every part of our process. To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Sep. 26th, 2024

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Marlene G Latham Murphys, CA

Anticipating not relying on PG&E. Saving Money

1 year ago

Reply from Sunnova

Thank you, Marlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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mike bird Tampa, FL

Your team is average at best. Your scheduling department sucks.

1 year ago

Reply from Sunnova

Thank you for bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. Please send us an email to customerservice@sunnova.com with your system ID and case number so that we may better assist. We look forward to turning your experience around.

Dec. 9th, 2023

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Douglas Henry

2 years ago Edited June 5, 2024

Reply from Sunnova

Thank you, Douglas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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luciano rodriguez

Like the system but not who sold it to me

2 years ago

Reply from Sunnova

Thank you Luciano for bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any additional concerns or questions, please contact us at customerservice@sunnova.com. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Sep. 26th, 2023

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Cherokee Montgomery Las Vegas, NV

Their sales people straugt up lie to potential customers and the system has already failed.

2 years ago

Reply from Sunnova

Dear Cherokee Montgomery, we apologize for any inconvenience you have experienced. We take this feedback very serious and would love to hear from you and if possible, provide a name of the sales agent. Please forward any helpful information to CustomerService@Sunnova.com and reference this post. Thank you.

Sep. 19th, 2023

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Gene Chaisson Avon, MA

Our roof is leaking water and ruining our insulation and drywall and in our lighting.

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Gene. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 14th, 2023

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Kathy Houlihan

It took way too long between install and service

2 years ago

Reply from Sunnova

Hi, Kathy Houlihan. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Sep. 6th, 2023

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Lynn Mc Coy Humble, TX

Communication is not any good.. and you cannot get anyone to come back out to the house

2 years ago

Reply from Sunnova

Hello, Lynn Mc Coy. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Sep. 6th, 2023

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mrunal patel

Ok service and price is high as in market get cheaper rate or more solar panels.

2 years ago

Reply from Sunnova

Thanks for your feedback, Mrunal Patel; it's invaluable to us in improving our services. If you wish to discuss any concerns or questions, please contact us at 866.786.6682 or via email at customerservice.com with your system ID and phone number.

Aug. 29th, 2023

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