Sunnova: Read 6,313 User Reviews From Real Homeowners

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Omar Rentas

You think you can do whatever you want. You need to learn to follow instructions. Also the panels make noises.

2 years ago

Reply from Sunnova

Hello Omar Rentas, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Jun. 28th, 2023

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Riza Pureza Phoenix, AZ

I like the positivity and knowledge support.

2 years ago

Reply from Sunnova

Hi Riza! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 27th, 2023

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Jason Fremont, CA

had issues with wifi and cell, customer support helped

2 years ago

Reply from Sunnova

Hi Jason! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Doretha Lowery Ft. Washington, MD

Only been active for less than 2 weeks but the communication was poor

2 years ago

Reply from Sunnova

Hi Doretha Lowery! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Jennifer Redden Marion, AR

Communication about system startup and using app was lacking.

2 years ago

Reply from Sunnova

Hello Jennifer Redden, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? Please reference this post. *CP

Jun. 12th, 2023

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Frank Fraioli Warwick, RI

took too long to final installment and system working

2 years ago

Reply from Sunnova

Hi Frank! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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Karen Betournay

So far it has been a breeze to work with Sunnova

2 years ago

Reply from Sunnova

Hi Karen Betournay! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Bernice lawlor

It was an easy process to purchase and install

2 years ago

Reply from Sunnova

Thank you for your message, Bernice Lawlor. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *JA*

Jun. 13th, 2023

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Jose Barazarte

Never received insensitive from Virginia the offers was a total $7,000 and received only $3000 from federal taxation.

2 years ago

Reply from Sunnova

Hello Jose, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 12th, 2023

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Jim McAdams Oakland, CA

App doesn’t allow you to answer only certain answers which is a lousy survey

2 years ago

Reply from Sunnova

Hi Jim! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Orlando Los Angeles, CA

Great job leading up/including installation.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Orlando! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 12th, 2023

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Amarilis Carrasquillo

Fast service very professional Thank you

2 years ago

Reply from Sunnova

Hello Amarilis Carrasquillo, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Jun. 8th, 2023

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Shannon Creath Monticello, IL

I have had a hole in my house from negligence for almost 3 months. Still not fixed. Your company sucks!

2 years ago

Reply from Sunnova

Hello Shannon Creath, thank you for bringing this to our attention. Can you please send us an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *LG*

Jun. 8th, 2023

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Ieana Almanzar Pawtucket, RI

Excellent service, they were very responsive

2 years ago

Reply from Sunnova

Thank you, Leana Almanzar! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 7th, 2023

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Reginald Simms Blackwood, NJ

Good company They stand behind their product.

2 years ago

Reply from Sunnova

Hi Reginald! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Melba Abney Edenton, NC

Crew was not on time, but did a fine job. Thank you

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Melba Abney! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 31st, 2023

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Ricardo J Del Valle Vélez

Good service and customer care. Good quality.

2 years ago

Reply from Sunnova

Thank you Ricardo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Thomas Johnson Albuquerque, NM

The fact that you all are very slow with answers to questions. Also slow with appointments arrangement.

2 years ago

Reply from Sunnova

Hello Thomas Johnson, We apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? *PL*

May. 27th, 2023

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Alexandra Fogel Leander, TX

When a part quit working, they came out and fixed it

2 years ago

Reply from Sunnova

Hi Alexandra! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Wendy seefeldt Honolulu, HI

Satisfied with the service and will recommend others

2 years ago

Reply from Sunnova

Thank you, Wendy seefeldt! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Concetta Dover, NJ

Installation went well. Waiting for town inspection and meter swap

2 years ago

Reply from Sunnova

Hello Concetta, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *PL*

May. 25th, 2023

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Luis Rivera

Very good excellent service and customer service

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Luis Rivera, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Es

Great company easy to work with. You should give it a try

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Es! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 26th, 2023

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LUIS CRUZ

Good services and products. No problems with the system

2 years ago

Reply from Sunnova

Hi Luis Cruz! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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John steps Selbyville, DE

the system was installed quickly and up and running fast

2 years ago

Reply from Sunnova

Hello John Steps, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Eric Lin Rancho Cucamonga, CA

It’s good system and not an problem yet.

2 years ago

Reply from Sunnova

Hi Eric Lin! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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Bac Nguyen Woodland Hills, CA

1. Roof tiles damage was not reported 2. Sunnova app not working

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you. ~AG

Apr. 10th, 2023

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Dina Eckols

We have paid more than we ever paid before since switching ti solar. Some months over double, it is a nightmare.

2 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll review this right away. Thank you. IE

Apr. 5th, 2023

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Randall Kellerman State College, PA

Great service for doing warranty work for Generac.

2 years ago Edited May 26, 2023

Reply from Sunnova

Hi Randall Kellerman! We appreciate your feedback. Thank you for being part of the Sunnova Family! *NR*

Apr. 4th, 2023

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Steven Sobhraj Queens, NY

Quick turn around installation and service.

2 years ago

Reply from Sunnova

Hi Steven Sobhraj! We appreciate your feedback. Thank you for being part of the Sunnova Family! *NR*

Mar. 30th, 2023

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turn 2burn (Turn2Burn) Immokalee, FL

Timely and courteous service and professionals.

2 years ago

Reply from Sunnova

Hello, Turn2Burn, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 23rd, 2023

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Prateek K Carmichael, CA

No comments. Poor customer service. Non intuitive web interface

2 years ago

Reply from Sunnova

Hello Prateek K, we are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where can reach you at? *JA*

Mar. 14th, 2023

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barbara odonnell Wilmington, DE

I like my solar system it saves me money on my electricity

2 years ago

Reply from Sunnova

Hello barbara odonell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *SG

Feb. 22nd, 2023

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Karen Cresco, PA

Easy to do business with. Good customer service

2 years ago

Reply from Sunnova

Thank you, Karen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 21st, 2023

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Joscelyn McFarlane

They are very prompt. Cooperative and understanding.

2 years ago

Reply from Sunnova

Hello Joscelyn McFarlane, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 21st, 2023

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Cristian Chavez Los Angeles, CA

The sales representative and his supervisor lied to me about the tax credit I was supposedly going to get. Frauds !!

2 years ago

Reply from Sunnova

Hello Cristian Chavez, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you? *DMS*

Feb. 1st, 2023

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denisew1 Middletown, RI

Fabulous installers. They were quick, neat and very polite

2 years ago

Reply from Sunnova

Thank you, denisew1! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JM*

Jan. 8th, 2023

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Roze aponte New Orleans, LA

The solar panels work great!!! No complaints yet..

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Roze aponte! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CH*

Oct. 19th, 2022

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Nellie Rivera Aponte Mays Landing, NJ

Response time and customer service was great!

3 years ago

Reply from Sunnova

Hello Nellie Rivera Aponte, thank you for your feedback. Welcome to the Sunnova family! **MV

Aug. 22nd, 2022

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Sunny K York, PA

I have mine installed in Nov 2021. But so far have no benefit of it.

3 years ago

Reply from Sunnova

Hello Sunny K, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 13th, 2022

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Stephen Hines Boston, MA

I experienced a power outage. do I need to do anything when power is restored?

3 years ago

Reply from Sunnova

Hello Stephen Hines, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 25th, 2022

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Amazey Philadelphia, PA

I had a good experience with them they r not pushy

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Amazey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 20th, 2022

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Henry Kozlowsky Old Lyme, CT

Always returned my calls or text promptly

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Henry Kozlowsky! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 8th, 2022

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Hank49 Fountain Valley, CA

Satisfaction for good services from Sunnova

3 years ago

Reply from Sunnova

Hello Hank49, thank you for the positive feedback. Welcome to the Sunnova Family!**MV

Apr. 7th, 2022

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Jose Guillermo Leon-Mateo Tampa, FL

excellent work and the process run ok thanks

5 years ago

Reply from Sunnova

Mr.Leon-Mateo, thank you for the kind words. We are excited that you're happy with your new solar system.^JD`

Jul. 15th, 2020

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Deborah Blair

It is impossible to speak with a person within a reasonable on hold time.

6 years ago

Reply from Sunnova

Good Morning Deborah, thank you for your feedback. We use all of our customer comments to improve our Customer Service Standards. Welcome to the Sunnova Family! Thank you^MO

Sep. 24th, 2019

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Elizabeth Chambers Tuckerton, NJ

Horrible customer service. Like the worst in the industry . I think they hire water buffalo to talk to customers.

6 years ago

Reply from Sunnova

Good Morning Elizabeth, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We use all customer comments to improve our customer service programs. ^MP

Sep. 11th, 2019

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Trudie Rahm Beavertown, PA

Everyone has been wonderful so far in our journey

6 years ago

Reply from Sunnova

Good Morning Trudie, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Steven P. Deer Park, NY

Matt knew my odd circumstances and spent time with me anyway

6 years ago

Reply from Sunnova

Hello Steven P, Thank you for your positive feedback and Welcome to the Sunnova Family! ^MP

Jun. 13th, 2019

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William Smith Madera, CA

Your website could use improvement truly could use some improvement. Doesn't work well links do not work.

6 years ago

Reply from Sunnova

Hi William, we value our customers and would like to address your concerns. Please send us an email with your system id and contact information to . We will be glad to assist you. ^MO

Apr. 8th, 2019

Sunnova Reviews