Sunnova: Read 6,066 User Reviews From Real Homeowners

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gustavo tovar Bakersfield, CA

Not much, techs who set up not very professional.

2 years ago

Reply from Sunnova

Hello Gustavo, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

May. 19th, 2022

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manuel paez Los Angeles, CA

Horrible, poor customer, deceitful salesman. Unprofessional staff.

4 years ago

Reply from Sunnova

Hello Mr. Paez, We are here to help. Can you please send us a private message with your System ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

Jun. 10th, 2020

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Sonya Hart Dallas, TX

It was a slow process smh. A lot of issues

4 years ago

Reply from Sunnova

Hello Sonya Hart , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement^OA

Apr. 17th, 2020

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Mary Crafton Teaneck, NJ

The staff explaining the program was very easy to understand

5 years ago

Reply from Sunnova

Thank You Mary Crafton! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Cat Hackensack, NJ

Try to sell my house took forever for paperwork for transfer of lease

5 years ago

Reply from Sunnova

Hello Cat , We are very sorry to hear about your experience with your Transfer experience. We'll escalate your note to the appropriate department. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jul. 1st, 2019

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LaLory West Covina, CA

The sales agent was wonderful and explained the entire process to me various times. He was also available to take may calls at any time and was good about returning my calls. When the installation began...I could not get any responses and Sunnova and the process is still ongoing even though I have already received Permission to Operate from my electrical company. On a side note, the technician that came out to install our system was wonderful & informative as well. For a company that doesn't seem to be able to get things done in a timely manner, they certainly do hire great representatives!

5 years ago

Reply from Sunnova

Hello Lalory, I apologize that this was your experience with Sunnova. Thank you for your feedback. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Thank you!^MO

Jun. 18th, 2019

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walter alameda

Poor service ..the sistema not produce the estimaré ...the ppa is adsurde

5 years ago

Reply from Sunnova

Good Afternoon Walter, Upon reviewing your account I do see we have tried to address your concerns on several occasions and your system is producing as expected. If you have any questions or concerns please feel free to reach out to us at 1-855-277-6379 Thank you^MP

May. 24th, 2019

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carlos rios

It took almost 2 years to install and setup. Really upset about it.

6 years ago

Reply from Sunnova

Thanks for reaching out, Carlos. Our goal is to provide an exceptional installation experience. We value your feedback and will use it to improve. Thank you for helping us create more homes that are energy independent!

Aug. 21st, 2018

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Thomas "TJ" Hobbs Denver, CO

Took over a year to get our system working.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention Thomas. We are so sorry to hear about your experience. This does not represent the values of Sunnova.

Sep. 14th, 2023

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Rita Gurule Albuquerque, NM

You took so long too put it in. From June to August

1 year ago

Reply from Sunnova

Hello Rita Gurule, we are sorry to hear you have been having issues with your solar system.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Aug. 24th, 2023

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Fun Seeker Temecula, CA

6 months to have system working unacceptable!!

1 year ago

Reply from Sunnova

Hello Fun Seeker, we are sorry to hear you have been having issues with your solar system.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Aug. 24th, 2023

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Milly Polanco Boston, MA

The person that sell the produce doesn’t respond anymore

1 year ago

Reply from Sunnova

We appreciate you for reaching out to us about your concern! We ask that you please send us an email at customerservice@sunnova.com with your system ID and phone number so we can better assist, if possible.

Aug. 22nd, 2023

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Walt Raff Wooster, OH

Very displeased they were 3 hours late and no phone call

1 year ago

Reply from Sunnova

We sincerely apologize for the inconvenience caused and appreciate you for bringing this to our attention. For future reference, we will be sure to keep you as updated as possible. Should you have any other issues or inquiries, please do contact us at 866.786.6682 or at customerservice@sunnova.com so we may better assist.

Jul. 15th, 2023

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Deborah Clark Akron, OH

Two appointments and no one showed. Not a reliable company!

1 year ago

Reply from Sunnova

Hello Deborah Clark, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Jun. 23rd, 2023

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Ravi Nasani Dublin, CA

I won't recommend to anyone, poor customer service

1 year ago

Reply from Sunnova

Hello Ravi Nasani, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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Charity and Tshepo Mutloatse Barrington, NJ

I'm paying more for my electric now! yuk

1 year ago

Reply from Sunnova

Hello Charity and Tshepo Mutloatse, we are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where can reach you at?*NR*

Mar. 29th, 2023

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