Sunnova: Read 6,273 User Reviews From Real Homeowners

star star star star star

Sharon Lux

From knowledgeable presentation to professional installation, all 5 star.

1 year ago

Reply from Sunnova

Hi Sharon Lux! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

star star star star star

Juan E. Velazquez Diaz

Sunnova is actively present in Puerto rico and Customer Service is exelent.

1 year ago

Reply from Sunnova

Hi Juan E Velazquez Diaz! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

star star star star star

David Bologna

Stands by there word and promises made during the installation process.

1 year ago

Reply from Sunnova

Thank you, David Bolonga! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Linda

So far all my questions have been answered in a timely manner.

1 year ago

Reply from Sunnova

Thank you, Linda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Augustus Herrington Baltimore, MD

They came on time, worked diligently and let me know when they were finish

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Augustus Herrington. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Feb. 13th, 2024

star star star star star

Maggie Starkey Farmington, NM

The employees we have dealt with have been courteous and friendly

1 year ago

Reply from Sunnova

Hello, Maggie Starkey we appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 2nd, 2024

star star star star star

Dave Lynn Haverhill, MA

Making use of the environment to ssave energy, and Trinity came to us.

1 year ago

Reply from Sunnova

Thank you, Dave! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Martin L Tulare, CA

I like everything about the company to the workers to customer service

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

Lynette J. Deptford, NJ

Great service. I’m enjoying my panels. Can’t wait to see the savings.

1 year ago

Reply from Sunnova

Thank you, Lynette! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Alphawindman IVL Las Vegas, NV

I've had no problems at all with the service and I am very happy

1 year ago

Reply from Sunnova

Hi Alphawindman IVL, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

star star star star star

Devon Maple Tucson, AZ

Easy installation, a long process but they make sure its done right.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Devon Maple . Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 26th, 2023

star star star star star

Grayson Sharp Davenport, FL

No pushy questions, I like getting billed as an email instead of snail mail.

1 year ago

Reply from Sunnova

Hello Grayson Sharp, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 18th, 2023

star star star star star

Charmaine Shimizu Las Vegas, NV

Savings, savings, savings each month since I signed the agreement with Sunnova!

1 year ago

Reply from Sunnova

Charmaine Shimizu, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 14th, 2023

star star star star star

h0llyw00d 702 Las Vegas, NV

They are a great Companyand and team. They really do a great job

1 year ago

Reply from Sunnova

Hi h0llywood 702, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Dec. 8th, 2023

star star star star star_border

Billy Worcester, MA

Friendly and honest. Jake was very good at explaining Solar and how I would save money

1 year ago

Reply from Sunnova

Greetings Billy, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 9th, 2023

star star star star star

Shane Hyman

Ryan S is the man and so is Sunnova Energy. I get down with Sunnova

1 year ago Edited December 22, 2023

Reply from Sunnova

Thank you, Shane! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

JUAN A PADILLA

even though it is taking a big awhile...they are really on top of it

1 year ago Edited December 15, 2023

Reply from Sunnova

Hello JUAN A PADILLA thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 16th, 2023

star star star star star

Peter Fucci Medford, NJ

System was setup quickly and now it saves us hundreds of dollars monthly.

1 year ago

Reply from Sunnova

Thank you, Peter Fucci, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Sep. 26th, 2023

star star star star star

Lucy Musetti

Profesional and eficient company from start to finish. Exelent service

1 year ago

Reply from Sunnova

Thank you, Lucy Musetti! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 19th, 2023

star star star star star

Luis Sanchez

Saved alot in my electric bill. I have no problems with automatic payments

1 year ago

Reply from Sunnova

Hello Luis Sanchez! We appreciate the 5 star review and feedback! We strive to make this a hassle free transition.

Sep. 19th, 2023

star star star star star

Victor Ruiz

The ststem works excelente durin the Last 2 years. Im happy.

1 year ago

Reply from Sunnova

Hello Victor, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 15th, 2023

star star star star star

Candice Burridge Flanders, CT

Great price of electricity. I’ve never had a service problem

1 year ago

Reply from Sunnova

Hi Candice! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 14th, 2023

star star star star star

Ralph Lewis Ashburn, VA

I really appreciate the service and professionalism of the Technician.

1 year ago

Reply from Sunnova

Hi Ralph Lewis, We appreciate your words. We're pleased to hear that our team met your expectations. Please don't hesitate to get in touch if you ever need our help again. Your satisfaction is important to us. We appreciate you choosing Sunnova!

Sep. 14th, 2023

star star star star star_border

Brian Leite Los Angeles, CA

Great customer service. But my battery backup installation is taking longer then expected.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Brian. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

star star star star star

Baljinder Singh Santa Clara, CA

Sunnova is good company as far our experience with PV system PPA.

1 year ago

Reply from Sunnova

Hi Baljinder! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

star star star star star

Sylvia Bonilla

Thank you for all your great services. Never had 1 bad thing to say.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello, Sylvia Bonilla. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Sep. 14th, 2023

star star star star star

Danny Nieves

Excellent service. Very satisfied with your customer service

1 year ago

Reply from Sunnova

Hello Danny Nieves, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

Jun. 12th, 2023

star star star star star

Juan Berrios

I like the solar system and the energy security the system give to my home.

1 year ago

Reply from Sunnova

Hi Juan Berrios! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

star star star star star

Thomas Heaton Newington, CT

So far, very satisfied with professionalism, service, timeliness, etc.

1 year ago

Reply from Sunnova

Hi Thomas. We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star

shaun jones

Sunnova so far has been pretty quick considering just came out of a pandemic

1 year ago

Reply from Sunnova

Thank you for your message, Shaun Jones. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *JA*

Jun. 13th, 2023

star star star star star

Juan Rafael Bigas Doylestown, PA

The solar system and tesla battery that I have meet all my expectation

1 year ago

Reply from Sunnova

Hi Juan! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star

Stephen Goodrum Romulus, MI

I like the professionalism of the company and its representatives.

1 year ago

Reply from Sunnova

Thank you, Stephen Goodrum! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 8th, 2023

star star star star star

matt tropp Lebanon, PA

Overall a great experience. Very friendly service, and enjoying saving money

1 year ago

Reply from Sunnova

Hi Matt! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

star star star star star_border

Sanford Posnick

Good experience so far . We are looking forward to our new panels this week. Chris has been great.!

1 year ago

Reply from Sunnova

Hi Sanford! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

star star star star star

Harold Harris Washington, DC

Great company and keeps you informed on the process of your system

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Harold! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DG*

Jun. 1st, 2023

star star star star star

Elizardo Velez (Lixard) Dulles, VA

Professionalism of your employees and technology of your products

1 year ago

Reply from Sunnova

Thank you, Elizardo Velez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

star star star star star

Victor V Parker, CO

Thank you for a great product and excellent customer service!

1 year ago

Reply from Sunnova

Hi Victor! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

star star star star star

Carlos Malave

The installation crew was extremely professional and very helpful

1 year ago Edited March 21, 2024

Reply from Sunnova

Hi Carlos Malave! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

star star star star star

Gerardo Muro Perris, CA

It was pretty easy experience honesty you wont regret getting solar panels.

1 year ago

Reply from Sunnova

Hello Gerardo Muro, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

star star star star star

Lisy Ojeda

I like that whenever I call them for service they respond inmediatly.

1 year ago Edited March 21, 2024

Reply from Sunnova

Thank you, Lisy Ojeda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

JORGE ESPINOSA Philadelphia, PA

Is an exellent company, the treatment of the employees is great

1 year ago

Reply from Sunnova

Jorge Espinosa, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your service appointment. *PL*

May. 25th, 2023

star star star star star

Zoraida Hidalgo

The service exceeded my expectations and I am very satisfied

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Zoraida Hidalgo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 26th, 2023

star star star star star

Adrienne Frederick Mesa, AZ

We are very happy with our system. Have had service and was done very quickly

1 year ago

Reply from Sunnova

Hi Adrienne Fredrick! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

star star star star star

Bobby Gregory Morton, IL

Good company, easy to work with, pleasant agent and installers

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Bobby Gregory! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

star star_border star_border star_border star_border

Kevin Murray

This dishonest and misleading of your employees

4 months ago

Reply from Sunnova

Hello Kevin, we are sorry to hear your experience with Sunnova has not been satisfactory. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please reach out to us via email customerservice@sunnova.com or by phone number at 866-786-6682 so we may be of assistance regarding this issue, thank you.

Nov. 26th, 2024

star star star_border star_border star_border

Rick Mills

Results substandard from what was promised.

6 months ago

Reply from Sunnova

Hello Rick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 2nd, 2024

star star star_border star_border star_border

Elvira Maldonado

Bad communication, regrade doing business with this company

6 months ago

Reply from Sunnova

Thank you, Elvira. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information

Sep. 20th, 2024

star star star_border star_border star_border

Alycia Filippone

There was lack of communication and sloppy work.

8 months ago

Reply from Sunnova

Hello Alycia. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Aug. 5th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol Freelin Kissimmee, FL

Lack of communication, entire process slow.

4 years ago

Reply from Sunnova

Hello Carol, sorry to hear this has been you r experience with Sunnova. Can you send a email to resolutions@sunnova.com with your system ID and phone number where we can reach you? Thank you!**MV

Mar. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bert Coble Annapolis, MD

I want a paper record, they won't give it to me

4 years ago

Reply from Sunnova

Good morning Bert, Thank you for bringing this to our attention. We are a paperless company and all correspondence is sent via email. If you need additional assistance please feel free to reach out to us. Thank you ^MP

Jun. 9th, 2020

Sunnova Reviews