Sunnova: Read 6,315 User Reviews From Real Homeowners

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JORGE ESPINOSA Philadelphia, PA

Is an exellent company, the treatment of the employees is great

2 years ago

Reply from Sunnova

Jorge Espinosa, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your service appointment. *PL*

May. 25th, 2023

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Zoraida Hidalgo

The service exceeded my expectations and I am very satisfied

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Zoraida Hidalgo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 26th, 2023

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Adrienne Frederick Mesa, AZ

We are very happy with our system. Have had service and was done very quickly

2 years ago

Reply from Sunnova

Hi Adrienne Fredrick! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

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Bobby Gregory Morton, IL

Good company, easy to work with, pleasant agent and installers

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Bobby Gregory! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Verified Customer

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Carol Freelin Kissimmee, FL

Lack of communication, entire process slow.

5 years ago

Reply from Sunnova

Hello Carol, sorry to hear this has been you r experience with Sunnova. Can you send a email to resolutions@sunnova.com with your system ID and phone number where we can reach you? Thank you!**MV

Mar. 1st, 2021

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Verified Customer

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Bert Coble Annapolis, MD

I want a paper record, they won't give it to me

5 years ago

Reply from Sunnova

Good morning Bert, Thank you for bringing this to our attention. We are a paperless company and all correspondence is sent via email. If you need additional assistance please feel free to reach out to us. Thank you ^MP

Jun. 9th, 2020

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Verified Customer

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Sam

worst customer service ever saw, rude and unprofessional

6 years ago

Reply from Sunnova

Hello Sam, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kelli

Worst customer service I have EVER ever had to deal with.

6 years ago

Reply from Sunnova

Good Morning Kelli, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Lisa Bellinger

No opinion either way. Just have been activated 2 weeks.

1 year ago

Reply from Sunnova

Greetings Lisa, and welcome to the Sunnova Family! We're genuinely excited to have you join us. We look forward to continuing to provide you with the best experience throughout your journey with us!

Apr. 8th, 2025

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David LaPietra

Fairly quick and friendly service so far so good

1 year ago

Reply from Sunnova

We appreciate your feedback, David. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Joe Amick

Can I do zero stars because one is definitely to many I’ve gotten the run around from everyone I have talked with.

1 year ago

Reply from Sunnova

Hi Joe, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Mar. 14th, 2025

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Liberna Charles

Lack of communication at the beginning of the process.

1 year ago

Reply from Sunnova

We appreciate your feedback, Liberna. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 12th, 2025

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Harry Hallman

Installation was done quickly. Crew was very friendly.

1 year ago

Reply from Sunnova

Thank you, Harry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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DR. BILLY BATES

Unsure what to do shown by workers because of minor changes made by purchaser.

1 year ago

Reply from Sunnova

Hello Billy. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 25th, 2025

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Joe Musgrove

their is really nothing to review with you just got turned on.ask me again after my first bill

1 year ago

Reply from Sunnova

Hi Joe! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Feb. 5th, 2025

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Willie Bolar

I don’t want theses panels they are not working and can you please send me a copy of the contract that I sign

1 year ago

Reply from Sunnova

Thank you, Willie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We have followed up with you via email and sent a copy of your solar agreement. We apologize for any inconvenience.

Jan. 9th, 2025

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Ken Berryann

Never returned to show me how to track my useage.

1 year ago

Reply from Sunnova

Hello Ken, thank you for your message and feedback. Please know that our MySunnova portal primarily provides your energy production data values rather than your usage/consumption. Please know we are here to assist. Should you have any inquiries, please contact our customer service team at customerservice@sunnova.com with your system ID.

Jan. 2nd, 2025

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Berlinda Britt

Nice Work and professional experience with Sunnova

1 year ago

Reply from Sunnova

Hi Berlinda, thank you for your message. We're glad to hear that your switch to solar was a smooth journey. Thank you for choosing Sunnova!

Dec. 17th, 2024

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Anita McGinnis

They took to long to get it up and running

1 year ago

Reply from Sunnova

Thank you, Anita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 5th, 2024

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ERIC RAMOS

The time to wait to instalo the equipment

1 year ago

Reply from Sunnova

Thank you, Eric. We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Nov. 26th, 2024

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MICHAEL CHUITES

Always had to reschedule. On your part Had to have them come out redo do equipment Still not working

1 year ago

Reply from Sunnova

Hi Michael. We appreciate taking our call to provide assistance and clarification on the matter. We appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Nov. 26th, 2024

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Keith Bair

I am still waiting to hear about our solar.

1 year ago

Reply from Sunnova

Hello Keith. Thank you for your 4-star rating! Feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682 if assistance is needed. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 21st, 2024

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Rafael Ramos

Left leaks in my roof and refuse to repair even after I showed proof they said they would repair them!

1 year ago

Reply from Sunnova

Hello Rafael Ramos, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Nov. 11th, 2024

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Patrick Gaffney

Too early to offer a valid rating but disappointed with sub contractor

1 year ago

Reply from Sunnova

Thank you, Patrick. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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raygolden

Don't have full access to the status of my power wall

1 year ago

Reply from Sunnova

Hello raygolden. We appreciate you taking the time to reach out to us and letting us know about your concern. To help ensure we address your concern effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com

Nov. 7th, 2024

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Lillian Baez

I like that I am able to save on my electricity

1 year ago

Reply from Sunnova

Hello Lillian. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 1st, 2024

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Bug

Still too early in the program to give a real rating, but so far so good

1 year ago

Reply from Sunnova

Hi Bug, thank you for your message. We appreciate your feedback and hope our services exceed your expectations.

Oct. 14th, 2024

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Oscar Aleman

I had to call to see about my schedule when we're to call me and email me with the Information. They haven't yet.

1 year ago

Reply from Sunnova

Hello Oscar, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 10th, 2024

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Gifford Berry

That told you ready to go when it wasn't

1 year ago

Reply from Sunnova

Thank you, Gifford! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2024

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Ruby Fleming

Nothing to say other than just disappointed on the billing process, nothing like you said it would be.

1 year ago Edited November 18, 2024

Reply from Sunnova

Thank you, Ruby! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. For any questions you may have regarding your system or agreement, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!

Sep. 26th, 2024

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pm904

Few months to install/approve. So far so good.

1 year ago

Reply from Sunnova

Hi pm904, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. We are glad to have you with us.

Sep. 26th, 2024

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Robert Diehl

Fast installation great installers cleaned up there mess

1 year ago

Reply from Sunnova

Thank you, Robert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 26th, 2024

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Cherie

I always had to call them for updates for installation.

1 year ago

Reply from Sunnova

Thank you, Cherie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Janie Tiblier

Could do a better job at explaining exactly how everything will work

1 year ago

Reply from Sunnova

Thank you, Janie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to reach out to us with your account information, or with any questions you may have at 866-786-6682.

Aug. 13th, 2024

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David Nichols

Good staff quick turnaround. Will recommend them to others

1 year ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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John Waite

The clarity of the process and contractual obligations.

1 year ago

Reply from Sunnova

Thank you, John Waite! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 5th, 2024

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Hawthorne Angela

Whole process took way longer than we thought.

1 year ago

Reply from Sunnova

Greetings Angela. We appreciate you taking the time to reach out to us and letting us know your feedback. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Aug. 5th, 2024

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M.J. S.

Was kept informed throughout the install process.

1 year ago

Reply from Sunnova

Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jul. 19th, 2024

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Roland Rubio

Just need a battery so when the power goes out, my won't.

1 year ago

Reply from Sunnova

Hello Roland. Thank you for your 4-star review! Please contact our sales department at 855-349-7652 in regards to adding to your system. Thank you for choosing Sunnova!

Jul. 11th, 2024

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Steven Romani

Got no arguments everything has work for me

1 year ago

Reply from Sunnova

Thank you, Steven Romani ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 1st, 2024

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NAVMA Vet

Your Customer Care services are terrible. Why can no one assist me with any technical questions or information.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 2nd, 2024

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Cheryl Vedrani

Nice service but took too long. It looks.

1 year ago

Reply from Sunnova

Hello Cheryl. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jul. 2nd, 2024

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Humber Lloréns

Great service. Fast response when service was required.

1 year ago

Reply from Sunnova

Hello Humber! Thank you for your positive review! Thank you for choosing Sunnova!

Jun. 13th, 2024

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Regina McLeron

Not thrilled with a double payment the first month.

1 year ago

Reply from Sunnova

Thank you, Regina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 9th, 2024

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Charles Catron

Too much information asked for. Need to shorten

1 year ago

Reply from Sunnova

Thank you, Charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2024

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LAR CAN

Out side of billing issues, it's a good product.

1 year ago

Reply from Sunnova

Hello Lar. Thank you for your feedback. We're here to support you every step of the way!

Jun. 6th, 2024

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levert rice

So far so good, going through the permit phase

1 year ago

Reply from Sunnova

Hello Levert! Thank you for your positive feedback. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Jason Pollock

System seems easy to use except their App is lacking

1 year ago

Reply from Sunnova

Thank you, Jason! We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

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Tony Cardella

The did what they said they would. Good

1 year ago

Reply from Sunnova

Hello Tony. Thank you for your feedback!

Jun. 7th, 2024

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Saint-louis Marckens

So far so good. I hope I will never unsatisfied

1 year ago

Reply from Sunnova

Hi Saint! We appreciate your feedback. We hope our services keep exceeding your expectations.

Jun. 6th, 2024

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