Sunnova: Read 6,066 User Reviews From Real Homeowners

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verena lukas San Francisco, CA

excellent customer service.., quality of product

1 year ago

Reply from Sunnova

Hi Verena Lukas! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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Rosa Joubert

Effective and excellent services since the beginning

2 years ago

Reply from Sunnova

Hello Rosa Joubert, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 24th, 2022

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Diane Harrell Elmer, NJ

Excellent company! Great service and products.

2 years ago Edited June 12, 2023

Reply from Sunnova

Hello Diane Harrell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

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Patricia Green

Lack of customer service and communication

8 months ago

Reply from Sunnova

Hello Patricia. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!

Apr. 17th, 2024

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jerry smith

Terrible service. It took 8 months to install

8 months ago

Reply from Sunnova

Hi jerry smith. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 30th, 2024

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Marlene G Latham Murphys, CA

Anticipating not relying on PG&E. Saving Money

11 months ago

Reply from Sunnova

Thank you, Marlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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mike bird Tampa, FL

Your team is average at best. Your scheduling department sucks.

1 year ago

Reply from Sunnova

Thank you for bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. Please send us an email to customerservice@sunnova.com with your system ID and case number so that we may better assist. We look forward to turning your experience around.

Dec. 9th, 2023

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Douglas Henry

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you, Douglas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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luciano rodriguez

Like the system but not who sold it to me

1 year ago

Reply from Sunnova

Thank you Luciano for bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any additional concerns or questions, please contact us at customerservice@sunnova.com. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Sep. 26th, 2023

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Cherokee Montgomery Las Vegas, NV

Their sales people straugt up lie to potential customers and the system has already failed.

1 year ago

Reply from Sunnova

Dear Cherokee Montgomery, we apologize for any inconvenience you have experienced. We take this feedback very serious and would love to hear from you and if possible, provide a name of the sales agent. Please forward any helpful information to CustomerService@Sunnova.com and reference this post. Thank you.

Sep. 19th, 2023

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Gene Chaisson Avon, MA

Our roof is leaking water and ruining our insulation and drywall and in our lighting.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Gene. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 14th, 2023

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Kathy Houlihan

It took way too long between install and service

1 year ago

Reply from Sunnova

Hi, Kathy Houlihan. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Sep. 6th, 2023

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Lynn Mc Coy Humble, TX

Communication is not any good.. and you cannot get anyone to come back out to the house

1 year ago

Reply from Sunnova

Hello, Lynn Mc Coy. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Sep. 6th, 2023

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mrunal patel

Ok service and price is high as in market get cheaper rate or more solar panels.

1 year ago

Reply from Sunnova

Thanks for your feedback, Mrunal Patel; it's invaluable to us in improving our services. If you wish to discuss any concerns or questions, please contact us at 866.786.6682 or via email at customerservice.com with your system ID and phone number.

Aug. 29th, 2023

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Glenn Leighton

Six months of waiting between panels on roof and power to house This is garbage service

1 year ago

Reply from Sunnova

Hello Glenn Leighton, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 28th, 2023

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donald penrod

Like how your employees were very professional

1 year ago

Reply from Sunnova

Thank you for your message, donald penrod. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 24th, 2023

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Anthony JOHNSON

We had a long 4 day blackout and our solar battery unit was not able to keep a charge. Our ability to utilize power generated by the solar panels had been severely limited. On top of loss power from the AC grid, transmission and communications from the converter to Generac was disrupted. I think this is the reason that a service call was issued by Generac. Sunnova’s service tech was able to help get the system working properly. In the process of the first service order a solar panel was found to be faulty. I’m not sure if Generac will issue a second work order to fix this problem.

1 year ago

Reply from Sunnova

Hello Antony JOHNSON! We appreciate his comments. Thank you for the opportunity to service your system!

Aug. 2nd, 2023

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Tracy Flora Queen Creek, AZ

Really no communication on there website and billing

1 year ago

Reply from Sunnova

Hello Tracy Flora, We are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Jul. 24th, 2023

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sam elhatem Boardman, OR

Very slow planning. Installation and operation.

1 year ago

Reply from Sunnova

We appreciate you letting us know about your experience. We sincerely apologize for the inconvenience you've had. Should you have any further issues or concerns, please do contact us at 866.786.6682 or via email at customerservice@sunnova.com.

Jul. 21st, 2023

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Kennedy Desiree FL

Not saving. The light bill is always high

1 year ago

Reply from Sunnova

Hello Kennedy Desiree, We are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? Thank you!

Jul. 17th, 2023

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Jeremy McGann Denver, CO

my app is stating that we are not generating any power

1 year ago

Reply from Sunnova

Hello Jeremy Mcgann, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Jun. 23rd, 2023

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kathi mcg Vidor, TX

Field personnel are top notch across the board

1 year ago

Reply from Sunnova

Hello Katchi Mcg,
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jun. 23rd, 2023

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Phillip todd

I think I should get it’s little cheaper

1 year ago

Reply from Sunnova

Hi Phillip! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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cindy moriarity

The installers where horrible took forever.

1 year ago

Reply from Sunnova

Hello Cindy Moriarity, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? *DM*

May. 25th, 2023

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JUDY DIAZ ROBERTS Vineland, NJ

Never fulfilled all installations work in tree trimmed

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you please send an email to customverservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you again. *DM*

May. 25th, 2023

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Matthew Backer Washington, DC

Solar panels are great. Promised pergola never came!

1 year ago

Reply from Sunnova

Thank you, Matthew Backer! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 22nd, 2023

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Philip Corso

Communication on the steps in the process needs improvement.

1 year ago

Reply from Sunnova

Hello Philip Corso, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at? *JA*

May. 16th, 2023

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Rfish Charlotte, NC

Still waiting a piece that they had to get and said it would only be a couple of days

1 year ago

Reply from Sunnova

Hello Rfish, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. ^ SG

May. 15th, 2023

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Gary Dayon Georgetown, TX

I can only assume that the installation was proper. I am still not producing any solar!

1 year ago

Reply from Sunnova

Hello Gary Dayon, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

May. 2nd, 2023

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Michael Wood Oakland, CA

Communication is terrible with their customer and their customer does not come first

1 year ago

Reply from Sunnova

Hello Michael Wood, thank you for bringing this to our attention. Can you please send us an email at digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^ SG

Mar. 31st, 2023

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Cesar Pepperell, MA

terrible service! always late, always wrong, information don't match... really bad :(

4 years ago

Reply from Sunnova

Good afternoon Cesar, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. Thank you ^MP

Sep. 3rd, 2020

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Idk Tampa, FL

It waz ight but need more features ok

4 years ago

Reply from Sunnova

Good afternoon idk, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 29th, 2020

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Victor Chula Vista, CA

Took much longer to complete before it actually started to produce

5 years ago

Reply from Sunnova

Good Morning Victor, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We use all customer comments to improve our customer service programs. ^MP

Sep. 10th, 2019

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Laura carranza Las Vegas, NV

My power bill are more higher then use to !

5 years ago

Reply from Sunnova

Hello Laura Carranza, we are here to help. Can you please send us a private message or email with your system ID and phone number where we can reach you? We'll look into this right away. Thank you^MP

May. 29th, 2019

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paul sanders Union, NJ

the worst,.always being told waiting for an update customer service is non existant

7 years ago

Reply from Sunnova

Hello Paul, we apologize for the inconvenience this has caused. Please send us an email to customerservice@sunnova.com with your system ID for further assistance.

Jun. 19th, 2023

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JC Miranda

Great services, equipment and personnel for assistance.

1 year ago

Reply from Sunnova

Hi JC Miranda! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Erik Bard North Versailles, PA

My electric bill is at the bare minimum!

1 year ago

Reply from Sunnova

Hello Erik Bard, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 30th, 2023

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Idalia Febles

Good products. Sustainable and effective.

1 year ago

Reply from Sunnova

Hello Idalia, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *PL*

May. 25th, 2023

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Ed Bridgeton, NJ

Love this company. They are responsive and professional.

1 year ago

Reply from Sunnova

Hello Ed, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Chad Hammons Phoenix, AZ

Still paying an electric bill every month.

10 months ago

Reply from Sunnova

Greetings Chad Hammons, Thank you for bringing this to our attention. We sincerely apologize for the experience you've had. Please feel free to email us with your system ID or case number to customerservice@sunnova.com and we will gladly review your system to ensure it is producing and communicating as expected. Thank you.

Feb. 6th, 2024

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Tyrone Wallace Fort Worth, TX

Placed the generac machine in my driveway, I need to speak to someone ASAP!

1 year ago

Reply from Sunnova

Hi Tyrone Wallace, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly. Please contact us at customerservice@sunnova.com with your system ID and phone number. One of our dedicated agents will reach out to you as soon as possible.

Dec. 15th, 2023

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Jeff Nelson

Not happy too too long paying more then quoted

1 year ago

Reply from Sunnova

Thank you Jeff for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any additional concerns or questions, please contact us at customerservice@sunnova.com.

Sep. 26th, 2023

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Nicholis Sojtori

Supposed to get a free year and so far it looks like I got burnt

1 year ago Edited April 11, 2024

Reply from Sunnova

Greetings Nicholis Sojtori, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 25th, 2023

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Holly Cox Mesa, AZ

No called, no showed. Then showed up twice a week later…unprofessional.

1 year ago

Reply from Sunnova

Thank you for getting in touch with us and bringing this issue to our attention, Holly Cox. Please send us an email at customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide you with better assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Aug. 22nd, 2023

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Anibal Rivera Winter Garden, FL

No communication sent multiple emails, to rectify issues no response.

1 year ago

Reply from Sunnova

Hello Anibal Rivera, thank you for bringing this to our attention. Can you please send us an email at customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Aug. 15th, 2023

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Alex Oquita Green Valley, AZ

Don’t like it so far, paying to much on electricity right now.

1 year ago

Reply from Sunnova

Thank you for bringing this issue to our attention, Alex Oquita. We apologize for the frustration this may have caused. To help us address your concerns promptly, please provide your system ID or case number via email at customerservice@sunnova.com. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 10th, 2023

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Kenneth Panuczak

The Salesman did not come thru with what he promised

1 year ago

Reply from Sunnova

Hello Kenneth Panuczak, We apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you for your cooperation.

Jul. 20th, 2023

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Rebecca Abla Los Angeles, CA

Connectivity issues. Support team kept providing inconsistent answers.

1 year ago

Reply from Sunnova

We appreciate you for expressing your concerns and making us aware of this matter. We ask that you please send us an email at customerservice@sunnova.com with the issue, your system ID, and full name so we may better assist. We look forward to hearing from you.

Jul. 14th, 2023

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yolanda hightower Cancún, ROO

I didn't get my promotion. Miss leading!!!!

1 year ago

Reply from Sunnova

Hello Yolanda, thank you for bringing this to our attention. Please send us an email with your system ID and property address to customerservice@sunnova.com for further assistance.

Jun. 19th, 2023

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Jeff Widmer Murfreesboro, TN

Still waiting to hear back following an on-site visit of my home.

1 year ago

Reply from Sunnova

Hello Jeff, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 26th, 2023

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