Sunnova: Read 6,273 User Reviews From Real Homeowners

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Verified Customer

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Sam

worst customer service ever saw, rude and unprofessional

5 years ago

Reply from Sunnova

Hello Sam, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kelli

Worst customer service I have EVER ever had to deal with.

5 years ago

Reply from Sunnova

Good Morning Kelli, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Oscar Aleman

I had to call to see about my schedule when we're to call me and email me with the Information. They haven't yet.

5 months ago

Reply from Sunnova

Hello Oscar, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 10th, 2024

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Gaby Ramos

Because i’m very happy with the system !

1 year ago

Reply from Sunnova

Gaby Ramos, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Mark Mayhem

Awesome product, awesome service, Sunnova is the way to go!

1 year ago

Reply from Sunnova

Hello, Mark. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Fred Axline

system works for me would like lower lease payments

1 year ago

Reply from Sunnova

Fred Axline, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Gail Vaillancourt

still paying eversource, but much smaller bill

1 year ago

Reply from Sunnova

Hi Gail Vaillancourt. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 22nd, 2024

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Ayamga Atua

I dislike tech support services, when have a problem no quick response

1 year ago

Reply from Sunnova

Hi Ayamga Atua, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 22nd, 2024

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Eric S

Good savings compared to what pge charges

1 year ago

Reply from Sunnova

Hi Eric S, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 21st, 2024

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Amit Saran Union City, NJ

customer service and app need more update

1 year ago

Reply from Sunnova

Greetings Amit, thank you for taking the time to write us a four star review. We genuinely appreciate your feedback, as it helps us identify areas where we can improve.

Mar. 13th, 2024

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Mark Lamson

The amount of time from initial install to activation

1 year ago

Reply from Sunnova

Thank you for your 4-star review, Mark! We take pride in our quick and easy install process along side our partners. Welcome to the Sunnova Family!

Jan. 31st, 2024

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Leonardo Gonzalez

Very much needed in PR. Great costumer service.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Leonardo. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 15th, 2023

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JERRY C

they are good the system works saves me money

1 year ago Edited March 21, 2024

Reply from Sunnova

Thanks for reaching out to us, Jerry C. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 8th, 2023

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David Overby Orlando, FL

This all sucks can you come and get the crap off my roof. It has been off over a month and no one even told us

1 year ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us a private message with your case details to customerservice@sunnova.com and we will follow up with your case owner to expedite the response.

Nov. 22nd, 2023

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Paul Haas Las Vegas, NV

The employees would just show up to do repairs, no phone calls beforehand

1 year ago

Reply from Sunnova

Greetings Paul Haas, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova.

Nov. 20th, 2023

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Tommy Garcia

The quality of panels the info turn around rate was quick.

1 year ago

Reply from Sunnova

Hello Tommy Garcia, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 10th, 2023

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min zhuang

Like their Professional services did good job

1 year ago

Reply from Sunnova

Hi min zhuang, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Nov. 7th, 2023

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J Forked River, NJ

Took way too long and I had no idea what was happening next and when

1 year ago

Reply from Sunnova

Hello J we apologize for any inconvenience, and we would like to over turn your experience In order to further assist you or answer any concerns, feel free to reach us via email at Customerservice@sunnova.com and include your name and system Id so we can locate your account in order to provide you with the best assistance.

Oct. 27th, 2023

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Marc Wate Fresno, CA

Everything got done but it took a while.

1 year ago

Reply from Sunnova

Hi Marc Wate, We appreciate your additional feedback as we are committed to providing the best service possible. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us. Thank you for your patience.

Oct. 26th, 2023

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Jason Baker

Customer service is very helpful and courteous.

1 year ago

Reply from Sunnova

Thank you for your message, Jason Baker. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Oct. 23rd, 2023

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Salvador Torres

The installer was on time and very completely professional

1 year ago

Reply from Sunnova

Hi Salvador Torres , congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 19th, 2023

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Rick Kamotts Arizona City, AZ

Everything went smooth. Schedule was completed.

1 year ago

Reply from Sunnova

Hello Rick Kamotts, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 16th, 2023

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Don Duquette Waterbury, CT

The Company is very professional and courteous.

1 year ago

Reply from Sunnova

Don Duquette, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy IndependenceTM. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family

Sep. 28th, 2023

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Lucky Cadelina 'Ewa Beach, HI

Great customer service and communication

1 year ago

Reply from Sunnova

Thank you, Lucky! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Cristlyn Harbert Port Arthur, TX

It’s been very easy access with everything.

1 year ago

Reply from Sunnova

Hello Crislyn, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Sep. 25th, 2023

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Pedro Aponte

Best solar company, fast an exelent service

1 year ago Edited October 9, 2023

Reply from Sunnova

Hi Pedro! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Steve Cromwell-Cravo St. Petersburg, FL

Awsome job, associate where fast and friendly

1 year ago

Reply from Sunnova

Hi Steve! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Carolyn Bough Apple Valley, CA

The people I talked to were very helpful and friendly.

1 year ago

Reply from Sunnova

Hello, Carolyn Bought We're happy to hear that everyone you talked to was kind and helpful. We place a high focus on providing excellent customer service, so we're happy that you had a good experience. We appreciate you choosing us!

Sep. 14th, 2023

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nicholas Stephanou East Orange, NJ

All good the system works as advertised with great savings

1 year ago

Reply from Sunnova

Hi Nicholas Stephanou, We appreciate your positive feedback. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 14th, 2023

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Robert Flaherty Lindenhurst, NY

I was kept informed thru the start to wnd

1 year ago Edited September 5, 2023

Reply from Sunnova

Thanks for reaching out to us, Robert Flaherty. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 5th, 2023

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Susan Fay Vista, CA

They were fine. Good job. Good communication.

1 year ago

Reply from Sunnova

Thank you, Susan Fay! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 24th, 2023

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Mark Passeretti Roanoke, VA

Repair personal were friendly, polite and professional. But everything was not fixed!!

1 year ago

Reply from Sunnova

Hello Mark Passeretti. We appreciate the honest feedback and are overjoyed that are team provided you with friendly and professional service. As for your concern, we ask that you please provide us with more information via email at customerservice@sunnova.com with your system ID or case number so we may better assist. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 11th, 2023

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Erik Higbie Wayne, PA

The quality and speed of the work is outstanding

1 year ago

Reply from Sunnova

Hi Erik Higbie, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth, speedy, and a hassle-free journey; it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 10th, 2023

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Bill Cox Lehigh Acres, FL

Even is taken care of. Equipment, personal, installation.

1 year ago

Reply from Sunnova

Thank you for your message, Bill Cox. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 8th, 2023

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Matt Yoh Queens, NY

Very good customer service and appreciate install people

1 year ago

Reply from Sunnova

Thank you for your message, Matt Yoh. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 8th, 2023

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Jeannie Wood Hyrum, UT

Salesman lied about multiple things just get my business. Of course, now he won’t answer my calls.

1 year ago

Reply from Sunnova

Hello Jeannie Wood, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 8th, 2023

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Greg Decatur, GA

Very happy so far. Good customer service too.

1 year ago

Reply from Sunnova

Greetings Greg, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 2nd, 2023

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Donald Perry Matawan, NJ

Friendly service easy to do business with

1 year ago

Reply from Sunnova

Hello Donald Perry, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jul. 25th, 2023

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Hanna SIgler Chicago, IL

Poor communication from the workers about when people were going to be on my property

1 year ago

Reply from Sunnova

Hello Hanna SIgler, We are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Jul. 24th, 2023

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Jerry Huerta Greenbrae, CA

Did not inform me if the work they have done is completed, postponed etc.

1 year ago

Reply from Sunnova

Hello Jerry Huerta, Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jul. 17th, 2023

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Hazel Barker AZ

Sales man was very friendly and very helpful

1 year ago

Reply from Sunnova

Thank you for your message, Hazel Barker. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 17th, 2023

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J M

Great service and communication throughout

1 year ago

Reply from Sunnova

Hello JM, Thank you for your feedback. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 13th, 2023

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Richard Soener

Good service fast service and friendly Representatives

1 year ago

Reply from Sunnova

Thank Richard Soener! We appreciate your positive feedback and are thrilled we could help!

Jun. 29th, 2023

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Omar Rentas

You think you can do whatever you want. You need to learn to follow instructions. Also the panels make noises.

1 year ago

Reply from Sunnova

Hello Omar Rentas, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Jun. 28th, 2023

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Riza Pureza Phoenix, AZ

I like the positivity and knowledge support.

1 year ago

Reply from Sunnova

Hi Riza! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 27th, 2023

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Jason Fremont, CA

had issues with wifi and cell, customer support helped

1 year ago

Reply from Sunnova

Hi Jason! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Doretha Lowery Ft. Washington, MD

Only been active for less than 2 weeks but the communication was poor

1 year ago

Reply from Sunnova

Hi Doretha Lowery! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Jennifer Redden Marion, AR

Communication about system startup and using app was lacking.

1 year ago

Reply from Sunnova

Hello Jennifer Redden, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? Please reference this post. *CP

Jun. 12th, 2023

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Frank Fraioli Warwick, RI

took too long to final installment and system working

1 year ago

Reply from Sunnova

Hi Frank! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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Karen Betournay

So far it has been a breeze to work with Sunnova

1 year ago

Reply from Sunnova

Hi Karen Betournay! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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