Sunnova: Read 5,941 User Reviews From Real Homeowners

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JUDY DIAZ ROBERTS Vineland, NJ

Never fulfilled all installations work in tree trimmed

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you please send an email to customverservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you again. *DM*

May. 25th, 2023

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Matthew Backer Washington, DC

Solar panels are great. Promised pergola never came!

1 year ago

Reply from Sunnova

Thank you, Matthew Backer! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 22nd, 2023

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Philip Corso

Communication on the steps in the process needs improvement.

1 year ago

Reply from Sunnova

Hello Philip Corso, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at? *JA*

May. 16th, 2023

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Rfish Charlotte, NC

Still waiting a piece that they had to get and said it would only be a couple of days

1 year ago

Reply from Sunnova

Hello Rfish, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. ^ SG

May. 15th, 2023

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Gary Dayon Georgetown, TX

I can only assume that the installation was proper. I am still not producing any solar!

1 year ago

Reply from Sunnova

Hello Gary Dayon, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

May. 2nd, 2023

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Michael Wood Oakland, CA

Communication is terrible with their customer and their customer does not come first

1 year ago

Reply from Sunnova

Hello Michael Wood, thank you for bringing this to our attention. Can you please send us an email at digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^ SG

Mar. 31st, 2023

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Cesar Pepperell, MA

terrible service! always late, always wrong, information don't match... really bad :(

4 years ago

Reply from Sunnova

Good afternoon Cesar, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. Thank you ^MP

Sep. 3rd, 2020

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Idk Tampa, FL

It waz ight but need more features ok

4 years ago

Reply from Sunnova

Good afternoon idk, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 29th, 2020

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Victor Chula Vista, CA

Took much longer to complete before it actually started to produce

5 years ago

Reply from Sunnova

Good Morning Victor, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We use all customer comments to improve our customer service programs. ^MP

Sep. 10th, 2019

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Laura carranza Las Vegas, NV

My power bill are more higher then use to !

5 years ago

Reply from Sunnova

Hello Laura Carranza, we are here to help. Can you please send us a private message or email with your system ID and phone number where we can reach you? We'll look into this right away. Thank you^MP

May. 29th, 2019

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paul sanders Union, NJ

the worst,.always being told waiting for an update customer service is non existant

7 years ago

Reply from Sunnova

Hello Paul, we apologize for the inconvenience this has caused. Please send us an email to customerservice@sunnova.com with your system ID for further assistance.

Jun. 19th, 2023

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JC Miranda

Great services, equipment and personnel for assistance.

1 year ago

Reply from Sunnova

Hi JC Miranda! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Erik Bard North Versailles, PA

My electric bill is at the bare minimum!

1 year ago

Reply from Sunnova

Hello Erik Bard, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 30th, 2023

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Idalia Febles

Good products. Sustainable and effective.

1 year ago

Reply from Sunnova

Hello Idalia, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *PL*

May. 25th, 2023

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Ed Bridgeton, NJ

Love this company. They are responsive and professional.

1 year ago

Reply from Sunnova

Hello Ed, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Chad Hammons Phoenix, AZ

Still paying an electric bill every month.

9 months ago

Reply from Sunnova

Greetings Chad Hammons, Thank you for bringing this to our attention. We sincerely apologize for the experience you've had. Please feel free to email us with your system ID or case number to customerservice@sunnova.com and we will gladly review your system to ensure it is producing and communicating as expected. Thank you.

Feb. 6th, 2024

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Jeff Nelson

Not happy too too long paying more then quoted

1 year ago

Reply from Sunnova

Thank you Jeff for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any additional concerns or questions, please contact us at customerservice@sunnova.com.

Sep. 26th, 2023

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Nicholis Sojtori

Supposed to get a free year and so far it looks like I got burnt

1 year ago Edited April 11, 2024

Reply from Sunnova

Greetings Nicholis Sojtori, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 25th, 2023

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Holly Cox Mesa, AZ

No called, no showed. Then showed up twice a week later…unprofessional.

1 year ago

Reply from Sunnova

Thank you for getting in touch with us and bringing this issue to our attention, Holly Cox. Please send us an email at customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide you with better assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Aug. 22nd, 2023

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Anibal Rivera Winter Garden, FL

No communication sent multiple emails, to rectify issues no response.

1 year ago

Reply from Sunnova

Hello Anibal Rivera, thank you for bringing this to our attention. Can you please send us an email at customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Aug. 15th, 2023

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Alex Oquita Green Valley, AZ

Don’t like it so far, paying to much on electricity right now.

1 year ago

Reply from Sunnova

Thank you for bringing this issue to our attention, Alex Oquita. We apologize for the frustration this may have caused. To help us address your concerns promptly, please provide your system ID or case number via email at customerservice@sunnova.com. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 10th, 2023

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Kenneth Panuczak

The Salesman did not come thru with what he promised

1 year ago

Reply from Sunnova

Hello Kenneth Panuczak, We apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you for your cooperation.

Jul. 20th, 2023

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Rebecca Abla Los Angeles, CA

Connectivity issues. Support team kept providing inconsistent answers.

1 year ago

Reply from Sunnova

We appreciate you for expressing your concerns and making us aware of this matter. We ask that you please send us an email at customerservice@sunnova.com with the issue, your system ID, and full name so we may better assist. We look forward to hearing from you.

Jul. 14th, 2023

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yolanda hightower Cancún, ROO

I didn't get my promotion. Miss leading!!!!

1 year ago

Reply from Sunnova

Hello Yolanda, thank you for bringing this to our attention. Please send us an email with your system ID and property address to customerservice@sunnova.com for further assistance.

Jun. 19th, 2023

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Jeff Widmer Murfreesboro, TN

Still waiting to hear back following an on-site visit of my home.

1 year ago

Reply from Sunnova

Hello Jeff, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 26th, 2023

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gustavo tovar Bakersfield, CA

Not much, techs who set up not very professional.

2 years ago

Reply from Sunnova

Hello Gustavo, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

May. 19th, 2022

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manuel paez Los Angeles, CA

Horrible, poor customer, deceitful salesman. Unprofessional staff.

4 years ago

Reply from Sunnova

Hello Mr. Paez, We are here to help. Can you please send us a private message with your System ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

Jun. 10th, 2020

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Sonya Hart Dallas, TX

It was a slow process smh. A lot of issues

4 years ago

Reply from Sunnova

Hello Sonya Hart , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement^OA

Apr. 17th, 2020

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Mary Crafton Teaneck, NJ

The staff explaining the program was very easy to understand

5 years ago

Reply from Sunnova

Thank You Mary Crafton! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Cat Hackensack, NJ

Try to sell my house took forever for paperwork for transfer of lease

5 years ago

Reply from Sunnova

Hello Cat , We are very sorry to hear about your experience with your Transfer experience. We'll escalate your note to the appropriate department. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jul. 1st, 2019

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LaLory West Covina, CA

The sales agent was wonderful and explained the entire process to me various times. He was also available to take may calls at any time and was good about returning my calls. When the installation began...I could not get any responses and Sunnova and the process is still ongoing even though I have already received Permission to Operate from my electrical company. On a side note, the technician that came out to install our system was wonderful & informative as well. For a company that doesn't seem to be able to get things done in a timely manner, they certainly do hire great representatives!

5 years ago

Reply from Sunnova

Hello Lalory, I apologize that this was your experience with Sunnova. Thank you for your feedback. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Thank you!^MO

Jun. 18th, 2019

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walter alameda

Poor service ..the sistema not produce the estimaré ...the ppa is adsurde

5 years ago

Reply from Sunnova

Good Afternoon Walter, Upon reviewing your account I do see we have tried to address your concerns on several occasions and your system is producing as expected. If you have any questions or concerns please feel free to reach out to us at 1-855-277-6379 Thank you^MP

May. 24th, 2019

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carlos rios

It took almost 2 years to install and setup. Really upset about it.

6 years ago

Reply from Sunnova

Thanks for reaching out, Carlos. Our goal is to provide an exceptional installation experience. We value your feedback and will use it to improve. Thank you for helping us create more homes that are energy independent!

Aug. 21st, 2018

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Thomas "TJ" Hobbs Denver, CO

Took over a year to get our system working.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention Thomas. We are so sorry to hear about your experience. This does not represent the values of Sunnova.

Sep. 14th, 2023

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Rita Gurule Albuquerque, NM

You took so long too put it in. From June to August

1 year ago

Reply from Sunnova

Hello Rita Gurule, we are sorry to hear you have been having issues with your solar system.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Aug. 24th, 2023

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Fun Seeker Temecula, CA

6 months to have system working unacceptable!!

1 year ago

Reply from Sunnova

Hello Fun Seeker, we are sorry to hear you have been having issues with your solar system.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Aug. 24th, 2023

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Milly Polanco Boston, MA

The person that sell the produce doesn’t respond anymore

1 year ago

Reply from Sunnova

We appreciate you for reaching out to us about your concern! We ask that you please send us an email at customerservice@sunnova.com with your system ID and phone number so we can better assist, if possible.

Aug. 22nd, 2023

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Walt Raff Wooster, OH

Very displeased they were 3 hours late and no phone call

1 year ago

Reply from Sunnova

We sincerely apologize for the inconvenience caused and appreciate you for bringing this to our attention. For future reference, we will be sure to keep you as updated as possible. Should you have any other issues or inquiries, please do contact us at 866.786.6682 or at customerservice@sunnova.com so we may better assist.

Jul. 15th, 2023

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Deborah Clark Akron, OH

Two appointments and no one showed. Not a reliable company!

1 year ago

Reply from Sunnova

Hello Deborah Clark, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Jun. 23rd, 2023

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Ravi Nasani Dublin, CA

I won't recommend to anyone, poor customer service

1 year ago

Reply from Sunnova

Hello Ravi Nasani, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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Charity and Tshepo Mutloatse Barrington, NJ

I'm paying more for my electric now! yuk

1 year ago

Reply from Sunnova

Hello Charity and Tshepo Mutloatse, we are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where can reach you at?*NR*

Mar. 29th, 2023

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