Sunnova: Read 6,066 User Reviews From Real Homeowners

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Dina Eckols

We have paid more than we ever paid before since switching ti solar. Some months over double, it is a nightmare.

1 year ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll review this right away. Thank you. IE

Apr. 5th, 2023

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Randall Kellerman State College, PA

Great service for doing warranty work for Generac.

1 year ago Edited May 26, 2023

Reply from Sunnova

Hi Randall Kellerman! We appreciate your feedback. Thank you for being part of the Sunnova Family! *NR*

Apr. 4th, 2023

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Steven Sobhraj Queens, NY

Quick turn around installation and service.

1 year ago

Reply from Sunnova

Hi Steven Sobhraj! We appreciate your feedback. Thank you for being part of the Sunnova Family! *NR*

Mar. 30th, 2023

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turn 2burn (Turn2Burn) Immokalee, FL

Timely and courteous service and professionals.

1 year ago

Reply from Sunnova

Hello, Turn2Burn, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 23rd, 2023

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Prateek K Carmichael, CA

No comments. Poor customer service. Non intuitive web interface

1 year ago

Reply from Sunnova

Hello Prateek K, we are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where can reach you at? *JA*

Mar. 14th, 2023

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barbara odonnell Wilmington, DE

I like my solar system it saves me money on my electricity

1 year ago

Reply from Sunnova

Hello barbara odonell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *SG

Feb. 22nd, 2023

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Karen Cresco, PA

Easy to do business with. Good customer service

1 year ago

Reply from Sunnova

Thank you, Karen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 21st, 2023

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Joscelyn McFarlane

They are very prompt. Cooperative and understanding.

1 year ago

Reply from Sunnova

Hello Joscelyn McFarlane, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 21st, 2023

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Cristian Chavez Los Angeles, CA

The sales representative and his supervisor lied to me about the tax credit I was supposedly going to get. Frauds !!

1 year ago

Reply from Sunnova

Hello Cristian Chavez, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you? *DMS*

Feb. 1st, 2023

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denisew1 Middletown, RI

Fabulous installers. They were quick, neat and very polite

1 year ago

Reply from Sunnova

Thank you, denisew1! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JM*

Jan. 8th, 2023

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Roze aponte New Orleans, LA

The solar panels work great!!! No complaints yet..

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Roze aponte! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CH*

Oct. 19th, 2022

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Nellie Rivera Aponte Mays Landing, NJ

Response time and customer service was great!

2 years ago

Reply from Sunnova

Hello Nellie Rivera Aponte, thank you for your feedback. Welcome to the Sunnova family! **MV

Aug. 22nd, 2022

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Sunny K York, PA

I have mine installed in Nov 2021. But so far have no benefit of it.

2 years ago

Reply from Sunnova

Hello Sunny K, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 13th, 2022

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Stephen Hines Boston, MA

I experienced a power outage. do I need to do anything when power is restored?

2 years ago

Reply from Sunnova

Hello Stephen Hines, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 25th, 2022

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Amazey Philadelphia, PA

I had a good experience with them they r not pushy

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Amazey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 20th, 2022

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Henry Kozlowsky Old Lyme, CT

Always returned my calls or text promptly

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Henry Kozlowsky! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 8th, 2022

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Hank49 Fountain Valley, CA

Satisfaction for good services from Sunnova

2 years ago

Reply from Sunnova

Hello Hank49, thank you for the positive feedback. Welcome to the Sunnova Family!**MV

Apr. 7th, 2022

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Jose Guillermo Leon-Mateo Tampa, FL

excellent work and the process run ok thanks

4 years ago

Reply from Sunnova

Mr.Leon-Mateo, thank you for the kind words. We are excited that you're happy with your new solar system.^JD`

Jul. 15th, 2020

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Deborah Blair

It is impossible to speak with a person within a reasonable on hold time.

5 years ago

Reply from Sunnova

Good Morning Deborah, thank you for your feedback. We use all of our customer comments to improve our Customer Service Standards. Welcome to the Sunnova Family! Thank you^MO

Sep. 24th, 2019

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Elizabeth Chambers Tuckerton, NJ

Horrible customer service. Like the worst in the industry . I think they hire water buffalo to talk to customers.

5 years ago

Reply from Sunnova

Good Morning Elizabeth, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We use all customer comments to improve our customer service programs. ^MP

Sep. 11th, 2019

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Trudie Rahm Beavertown, PA

Everyone has been wonderful so far in our journey

5 years ago

Reply from Sunnova

Good Morning Trudie, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Steven P. Deer Park, NY

Matt knew my odd circumstances and spent time with me anyway

5 years ago

Reply from Sunnova

Hello Steven P, Thank you for your positive feedback and Welcome to the Sunnova Family! ^MP

Jun. 13th, 2019

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William Smith Madera, CA

Your website could use improvement truly could use some improvement. Doesn't work well links do not work.

5 years ago

Reply from Sunnova

Hi William, we value our customers and would like to address your concerns. Please send us an email with your system id and contact information to . We will be glad to assist you. ^MO

Apr. 8th, 2019

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Tom Sullivan Rio Rancho, NM

This company just sucks, and their customer service is non-existent. And they'd don't care about either.

7 years ago

Reply from Sunnova

Hello Tom Sullivan, we apologize for the inconvenience. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at? *LG*

Mar. 2nd, 2023

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Keith Swindell El Dorado, CA

Constant incorrect billing, bad customer service, no one EVER answers the phone, or returns email requests.

8 years ago

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David Ting

knowledgeable sales representative has been very helpful.

9 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Dev McGlaughlin

Technician Tim was very knowledgeable and helpful.

8 months ago

Reply from Sunnova

Thank you, Dev McGlaughlin, for taking the time to write us a kind review. Glad to hear that Tim delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

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Mike Jackson Houston, TX

Excellent workmanship done very quickly and clean !

11 months ago

Reply from Sunnova

Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Joe Clark

Trouble free maintenance and roof appearance is attractive.

11 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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Richard & Lilly Reyes

Great customer service. Good online web page

11 months ago Edited March 21, 2024

Reply from Sunnova

Thank you, Richard & Lilly Reyes, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 26th, 2023

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don mitchell Yucca Valley, CA

Producing effectively now will see what the future holds.

11 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Tina Middlebury, CT

Company makes this whole this so much easier

11 months ago

Reply from Sunnova

Thank you, Tina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Michael Hurley Carrollton, TX

Great system. Saving on energy bills. Excellent service

11 months ago

Reply from Sunnova

Hello Michael Hurley, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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William Stevenson New York, NY

Everything has been great. Installation was a breeze.

11 months ago

Reply from Sunnova

Thank you for reaching out to us, William Stevenson. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 26th, 2023

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Leon Cassel Philadelphia, PA

Great service fast and reliable no issues

11 months ago

Reply from Sunnova

Leon Cassel, thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 27th, 2023

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Justin Buell Red Lion, PA

Very helpful company, no issues with their service

1 year ago

Reply from Sunnova

Thank you, Justin Buell, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 15th, 2023

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Javier Mendez

Very satisfied with everything.would recommend.

1 year ago

Reply from Sunnova

Hello Javier Mendez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

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Joe R Honolulu, HI

Smooth and easy process from start to finish!

1 year ago Edited November 3, 2023

Reply from Sunnova

Hello, Joe R. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Nov. 7th, 2023

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Rolf E Maurer

Sunnova has been excellent to deal with.

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you, Rolf! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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john crafts

Ease of service , was easy to use app. !

1 year ago

Reply from Sunnova

Thank you, john! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Ted Harris Winchester, CA

Fast and Easy Activation, Love the Customer Service.

1 year ago

Reply from Sunnova

Thank you, Ted! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Bill Munsell Bridgeport, CT

Has proven to be reliable and cost efficient

1 year ago

Reply from Sunnova

Thank you, Bill! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Philomena Marabello Bloomfield, CT

Big savings on electric bill Good customer service

1 year ago

Reply from Sunnova

Thank you, Philomena! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Asa Fellman-Knott Egg Harbor, NJ

Convenient and affordable, no issues with equipment

1 year ago

Reply from Sunnova

Thank you, Asa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Mike Jacobs

1 year ago

Reply from Sunnova

Greetings Mike Jacobs, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 12th, 2023

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Robert Gantz Plainsboro, NJ

Quick customer service replies to questions

1 year ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 21st, 2023

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Curtis Bills Cape Coral, FL

No money down is a nice option if you can't afford to buy

1 year ago

Reply from Sunnova

Thanks for your positive feedback, Curtis Bills! We strive to make the switch to solar a smooth journey. And our commitment to offering the best services to our customers.

Sep. 20th, 2023

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Monica Rivera

So far very satisfied with the service provide.

1 year ago

Reply from Sunnova

Hi Monica! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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griselle perez andiejar

Amazing customer service. System works amazing

1 year ago Edited March 25, 2024

Reply from Sunnova

Dear Griselle, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback.

Mar. 26th, 2024

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Sharon Wentling

They have treated me with respect & value my feedback

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Sharon!

Sep. 15th, 2023

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