Sunnova: Read 6,313 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Kevin Murray

This dishonest and misleading of your employees

1 year ago

Reply from Sunnova

Hello Kevin, we are sorry to hear your experience with Sunnova has not been satisfactory. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please reach out to us via email customerservice@sunnova.com or by phone number at 866-786-6682 so we may be of assistance regarding this issue, thank you.

Nov. 26th, 2024

star star_border star_border star_border star_border

Fred Teeter

Have had nothing but issues with the company...

1 year ago

Reply from Sunnova

Hello Fred. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please accept our apologies for any inconvenience you have had. We did try to reach you today but were unsuccessful. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Sep. 18th, 2024

star star_border star_border star_border star_border

Patricia Green

Lack of customer service and communication

1 year ago

Reply from Sunnova

Hello Patricia. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!

Apr. 17th, 2024

star star_border star_border star_border star_border

jerry smith

Terrible service. It took 8 months to install

1 year ago

Reply from Sunnova

Hi jerry smith. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 30th, 2024

star star_border star_border star_border star_border

Chad Hammons Phoenix, AZ

Still paying an electric bill every month.

1 year ago

Reply from Sunnova

Greetings Chad Hammons, Thank you for bringing this to our attention. We sincerely apologize for the experience you've had. Please feel free to email us with your system ID or case number to customerservice@sunnova.com and we will gladly review your system to ensure it is producing and communicating as expected. Thank you.

Feb. 6th, 2024

star star_border star_border star_border star_border

Thomas "TJ" Hobbs Denver, CO

Took over a year to get our system working.

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention Thomas. We are so sorry to hear about your experience. This does not represent the values of Sunnova.

Sep. 14th, 2023

star star_border star_border star_border star_border

Rita Gurule Albuquerque, NM

You took so long too put it in. From June to August

2 years ago

Reply from Sunnova

Hello Rita Gurule, we are sorry to hear you have been having issues with your solar system.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Aug. 24th, 2023

star star_border star_border star_border star_border

Fun Seeker Temecula, CA

6 months to have system working unacceptable!!

2 years ago

Reply from Sunnova

Hello Fun Seeker, we are sorry to hear you have been having issues with your solar system.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Aug. 24th, 2023

star star_border star_border star_border star_border

Milly Polanco Boston, MA

The person that sell the produce doesn’t respond anymore

2 years ago

Reply from Sunnova

We appreciate you for reaching out to us about your concern! We ask that you please send us an email at customerservice@sunnova.com with your system ID and phone number so we can better assist, if possible.

Aug. 22nd, 2023

star star_border star_border star_border star_border

Walt Raff Wooster, OH

Very displeased they were 3 hours late and no phone call

2 years ago

Reply from Sunnova

We sincerely apologize for the inconvenience caused and appreciate you for bringing this to our attention. For future reference, we will be sure to keep you as updated as possible. Should you have any other issues or inquiries, please do contact us at 866.786.6682 or at customerservice@sunnova.com so we may better assist.

Jul. 15th, 2023

star star_border star_border star_border star_border

Deborah Clark Akron, OH

Two appointments and no one showed. Not a reliable company!

2 years ago

Reply from Sunnova

Hello Deborah Clark, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Jun. 23rd, 2023

star star_border star_border star_border star_border

Ravi Nasani Dublin, CA

I won't recommend to anyone, poor customer service

2 years ago

Reply from Sunnova

Hello Ravi Nasani, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

star star_border star_border star_border star_border

Charity and Tshepo Mutloatse Barrington, NJ

I'm paying more for my electric now! yuk

2 years ago

Reply from Sunnova

Hello Charity and Tshepo Mutloatse, we are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where can reach you at?*NR*

Mar. 29th, 2023

Sunnova Reviews