Sunnova: Read 6,308 User Reviews From Real Homeowners

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Thomas "TJ" Hobbs Denver, CO

Took over a year to get our system working.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention Thomas. We are so sorry to hear about your experience. This does not represent the values of Sunnova.

Sep. 14th, 2023

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Rita Gurule Albuquerque, NM

You took so long too put it in. From June to August

1 year ago

Reply from Sunnova

Hello Rita Gurule, we are sorry to hear you have been having issues with your solar system.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Aug. 24th, 2023

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Fun Seeker Temecula, CA

6 months to have system working unacceptable!!

1 year ago

Reply from Sunnova

Hello Fun Seeker, we are sorry to hear you have been having issues with your solar system.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Aug. 24th, 2023

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Milly Polanco Boston, MA

The person that sell the produce doesn’t respond anymore

1 year ago

Reply from Sunnova

We appreciate you for reaching out to us about your concern! We ask that you please send us an email at customerservice@sunnova.com with your system ID and phone number so we can better assist, if possible.

Aug. 22nd, 2023

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Walt Raff Wooster, OH

Very displeased they were 3 hours late and no phone call

2 years ago

Reply from Sunnova

We sincerely apologize for the inconvenience caused and appreciate you for bringing this to our attention. For future reference, we will be sure to keep you as updated as possible. Should you have any other issues or inquiries, please do contact us at 866.786.6682 or at customerservice@sunnova.com so we may better assist.

Jul. 15th, 2023

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Deborah Clark Akron, OH

Two appointments and no one showed. Not a reliable company!

2 years ago

Reply from Sunnova

Hello Deborah Clark, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you?

Jun. 23rd, 2023

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Ravi Nasani Dublin, CA

I won't recommend to anyone, poor customer service

2 years ago

Reply from Sunnova

Hello Ravi Nasani, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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Charity and Tshepo Mutloatse Barrington, NJ

I'm paying more for my electric now! yuk

2 years ago

Reply from Sunnova

Hello Charity and Tshepo Mutloatse, we are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where can reach you at?*NR*

Mar. 29th, 2023

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