Sunnova: Read 6,313 User Reviews From Real Homeowners

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Jerry Roberts Ashburn, VA

Great on time installation and clean up.

3 years ago Edited June 7, 2023

Reply from Sunnova

Hello Jerry Roberts, thank you for bringing this to our attention. Could you be able to send an email to resolutions@sunnova.com with your system ID and a phone number? *MV *

May. 10th, 2022

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scbloom Webster, MA

Process went very smoothly from initial meeting through final approval

3 years ago

Reply from Sunnova

Hello scbloom, thank you for the positive feedback! We are happy to be your solar service provider, welcome to the Sunnova family!**MV

Apr. 5th, 2022

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Ravi Chandran Arumugham Wethersfield, CT

Its hassle free and easy, everything was transparent

3 years ago

Reply from Sunnova

Thank you, Ravi! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 28th, 2022

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Robert Castellano Tulare, CA

The installation was fast and efficient.

3 years ago

Reply from Sunnova

Thank you for the kind words, Robert. Welcome to the Sunnova family! ^JD

Feb. 24th, 2022

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Rene Mojica

Good company, good product and the sales department do a good job

3 years ago

Reply from Sunnova

Thank you, Rene Mojica! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 22nd, 2022

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Ellen Areias Lodi, CA

I like that they are local. When I have any ?'s I find it easy to reach.

3 years ago

Reply from Sunnova

Hello Ellen, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *TP*

Feb. 18th, 2022

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Louis Lessard Suffield, CT

excellent sales person...installers did a great job

5 years ago

Reply from Sunnova

Louis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Nov. 2nd, 2020

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Annettn Tucson, AZ

The people at Sunnova was very professional and helpful.

5 years ago

Reply from Sunnova

Good morning Annettn, Thank you for your positive feedback and welcome to the Sunnova family!. ^IS

Sep. 4th, 2020

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William coco Bellmawr, NJ

It took awhile for PSEG to hook it up. Now let’s see the rewards.

5 years ago

Reply from Sunnova

Thank you for the note, William. Welcome to the Sunnova family!^JD

Aug. 21st, 2020

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Kenneth Kubo Victorville, CA

Great service. Dominic is a great asset.

5 years ago

Reply from Sunnova

Thank you for the note, Kenneth. Welcome to the Sunnova family!^JD

Aug. 10th, 2020

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Martin Horne Mascoutah, IL

Excellent clarity and follow up. Highly recommend

5 years ago

Reply from Sunnova

Thank you for sharing your 5-star review! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^OA

Jul. 3rd, 2020

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Barbara McNamara New Haven, CT

Everyone was pleasant and helpful whenever I called.

5 years ago

Reply from Sunnova

Thank you for the note, Barbara. Welcome to the Sunnova Family!^JD

Jun. 15th, 2020

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Mark San Jose, CA

Entire staff friendly caring professional

5 years ago

Reply from Sunnova

Thank you for the note, Mark. Welcome to the Sunnova Family!^JD

Jun. 4th, 2020

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James Johnston

Love the service and value gained on low electric bills.

5 years ago Edited January 10, 2024

Reply from Sunnova

Hello, James, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DG*

Aug. 10th, 2021

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Lynn Knight McAllen, TX

They were easy to work with and courteous.

5 years ago Edited September 13, 2023

Reply from Sunnova

Thank you for sharing your story Lynn! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

May. 26th, 2020

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Felix Hernandez Paterson, NJ

Really very pleased service and will recommended

5 years ago

Reply from Sunnova

Good morning Felix, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

May. 13th, 2020

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Tara Crowley Yarmouth Port, MA

Outstanding and excellent support. Thank you

5 years ago

Reply from Sunnova

Good morning Tara, Thank you for your positive feedback and welcome to the Sunnova family.! ^MP

May. 7th, 2020

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Roger Quadhamer Lomita, CA

Everything went quite smoothly from signup to installation.

5 years ago

Reply from Sunnova

Good morning Roger, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

Apr. 30th, 2020

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Rosa Browne Middletown, CT

Your staff are professional and enjoy their work

5 years ago

Reply from Sunnova

Thank you for the note, Rosa. Welcome to the Sunnova family. ^JD

Apr. 27th, 2020

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Flossie Ryder Mechanicsburg, PA

My electric bill have dropped considerably!!!

5 years ago

Reply from Sunnova

Good morning Flossie Ryder, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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John Browns Mills, NJ

Excwllent service throughout the entire process.

5 years ago

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JIM & ANN HAASE Intercourse, PA

The people are great to work with. They do quality work.

5 years ago

Reply from Sunnova

Hello Jim & Ann, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Jan. 2nd, 2020

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Carli Henichek Breinigsville, PA

Great communication. Very smooth process.

5 years ago

Reply from Sunnova

Hello Carli Henichek , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 20th, 2019

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Kristen sansone Middletown, NJ

I am a new customer , you have been extremely informative

5 years ago

Reply from Sunnova

Hello Kristen sansone , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 19th, 2019

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Dave Bonillas Chico, CA

Customer Service avg wait times are clocked in over 1hr. Production report meter broke in April 2019, still nothing and it is Nov. 2019.

6 years ago

Reply from Sunnova

Hello Dave Bonillas, Records you have a direct point of contact. I will forward your concern to the appropriate department.^OA

Nov. 6th, 2019

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Joseph Laraneta Henderson, NV

Give your customers better ways to contact you during the process .

6 years ago

Reply from Sunnova

Hello Joseph Laraneta, thank you for bringing this to our attention. We are experiencing a longer than normal hold time. Can you please send us a private message with your system ID or contact number. We'll will forward your information to the appropriate department to contact you.^OA

Oct. 4th, 2019

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Kirk Elk Grove, CA

I work from home and my first bill was -$20.00

6 years ago

Reply from Sunnova

Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Sep. 26th, 2019

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Tom Bermingham Marana, AZ

Completed installation on time. Great to work with.

6 years ago

Reply from Sunnova

Hello Tom, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MP

Sep. 19th, 2019

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Jeff Danbury, CT

Communication in every step of the process was terrific.

6 years ago

Reply from Sunnova

Good Morning Jeff, Thank you for your positive feedback and Welcome to the Sunnova Family!. Thank you^MP

Sep. 19th, 2019

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Rafael Hernando El Paso, TX

The panels went down and nobody contacted me until the electric company sent me a bill for more than I was paying before the panels were installed.

6 years ago

Reply from Sunnova

Good Afternoon Rafael, Thank you for bringing this to our attention. If you could please send us a private message with your System ID/Phone number where we can reach you? One of our agents will reach out to you within the next 2-3 business hours. Thank you^MO

Jul. 23rd, 2019

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Sean Laurelton, NJ

Everything and everyone were great! Thank you!

6 years ago

Reply from Sunnova

Hello Sean, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 19th, 2019

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Elmer

Everything promised from initial contact, to work done as promised.

6 years ago Edited January 10, 2024

Reply from Sunnova

Elmer, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Charles Sparacino Holtsville, NY

Sun nova does good work they are very respectful and pay attention to detail

6 years ago

Reply from Sunnova

Good Morning Charles, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Andrew yaffe Chatsworth, CA

All good except took a while for electrical work to be completed and approved.

6 years ago

Reply from Sunnova

Good Morning Andrew, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Frank Boughner New Rochelle, NY

The Sunnova Team made my experience seamless.

6 years ago

Reply from Sunnova

Good Morning Frank, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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wayne Orlando, FL

They took out to much money for the 1st 2 payments and I am still waiting on the 3rd payment to see

6 years ago

Reply from Sunnova

Good Morning Wayne, we are here to help. Could you please send us a message with your system id/phone number where we can reach you?. Thank you^MP

Jul. 19th, 2019

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Kenneth Park Easton, PA

Very professional. They cover everything in great detail.

6 years ago

Reply from Sunnova

Good Morning Kenneth, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

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Michael Troiano Absecon, NJ

Easy effordable convenient honest reliable

6 years ago

Reply from Sunnova

Good Afternoon Michael Troiano , Thank you for your positive feedback and Welcome to the Sunnova Family! Thank you^OA

Jul. 10th, 2019

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Patrick Benoit Bridgeport, CT

She is a wonderful person always ready to help.

6 years ago

Reply from Sunnova

Thank you for sharing your story Patrick Benoit ! We are thrilled you made the decision to go solar and join un on our mission to provide energy independence!

Jun. 28th, 2019

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Holly Las Vegas, NV

Overall great service. We are still having a problem with one of the boxes.

6 years ago

Reply from Sunnova

Good Afternoon Holly, Thank you for reaching out, Our goal is to provide an exceptional customer service experience we value your feedback and will use it to improve. Please feel free to send me a private message or an email to with your contact information and we would have our specialist reach out to you shortly. Thank you^MP

May. 22nd, 2019

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Claudia Ogilvie Pittsfield, MA

The nicest group of people at every step of this process.

6 years ago

Reply from Sunnova

Hello Claudia, we value your positive review. Welcome to the Sunnova Family! ^KM

May. 14th, 2019

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Jason Nunes Pomfret Center, CT

Overall good experience and result. Was on-time and without any issues

6 years ago

Reply from Sunnova

Thank you Jason! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family!^MO

Apr. 8th, 2019

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Kaye Wheatland, CA

The young gentleman I worked with were great!

6 years ago

Reply from Sunnova

Hello Kaye, we appreciate your positive review. Welcome to the Sunnova Family! ^MO

Apr. 8th, 2019

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JC Hammonton, NJ

kept us well-informed throughout the process

6 years ago

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Dawn Ferrara Oaklyn, NJ

The staff was knowledgeable and patient and very friendly

6 years ago

Reply from Sunnova

Thank you, Dawn Ferrara! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^MO

Feb. 1st, 2019

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MAD AS CUSTOMER San Diego, CA

AFTER GETTING SUNNOVA DID'NT SAVE A DIME STILL HAD ELECTRIC BILLS TO THE ROOF PLUS HAD TO PAY SUNNOVA NO SAVINGS GETTING SOLAR HAS COST ME MORE

6 years ago

Reply from Sunnova

Thank you for reaching out, we are here to assist you. Please send us an internal message with your system id and/or contact information and we will be glad to address your concerns. ^KM

Jan. 30th, 2019

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Linda S McIntosh Exeter, CA

I have had no training on the system or how it works, I have no account number with which to set up an online account.

6 years ago

Reply from Sunnova

Hello Linda S McIntosh, I apologize that this has been your experience with Sunnova. I will be more than happy to have an agent reach out to you and address your concerns. ^JG

Jan. 25th, 2019

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Mark East Haven, CT

We are very happy with the speed of installation

6 years ago

Reply from Sunnova

Hi Mark. Thank you so much for the great review! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family Mark!

Dec. 19th, 2018

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Linda Calabresr Neptune City, NJ

Excellent service. Fast & very professional.

7 years ago

Reply from Sunnova

Thank you Linda, We aim to provide the best customer experience , We appreciate your positive feedback. ^KM

Jul. 27th, 2018

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Rosanna alamo

That is the worst solar conpani ..bad costumer service ..doble facturación and dont honor the warranties...not recomeded

7 years ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you HV

Mar. 9th, 2023

Sunnova Reviews