Sunnova: Read 5,941 User Reviews From Real Homeowners

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Nellie Rivera Aponte Mays Landing, NJ

Response time and customer service was great!

2 years ago

Reply from Sunnova

Hello Nellie Rivera Aponte, thank you for your feedback. Welcome to the Sunnova family! **MV

Aug. 22nd, 2022

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Sunny K York, PA

I have mine installed in Nov 2021. But so far have no benefit of it.

2 years ago

Reply from Sunnova

Hello Sunny K, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 13th, 2022

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Stephen Hines Boston, MA

I experienced a power outage. do I need to do anything when power is restored?

2 years ago

Reply from Sunnova

Hello Stephen Hines, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 25th, 2022

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Amazey Philadelphia, PA

I had a good experience with them they r not pushy

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Amazey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 20th, 2022

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Henry Kozlowsky Old Lyme, CT

Always returned my calls or text promptly

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Henry Kozlowsky! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 8th, 2022

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Hank49 Fountain Valley, CA

Satisfaction for good services from Sunnova

2 years ago

Reply from Sunnova

Hello Hank49, thank you for the positive feedback. Welcome to the Sunnova Family!**MV

Apr. 7th, 2022

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Jose Guillermo Leon-Mateo Tampa, FL

excellent work and the process run ok thanks

4 years ago

Reply from Sunnova

Mr.Leon-Mateo, thank you for the kind words. We are excited that you're happy with your new solar system.^JD`

Jul. 15th, 2020

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Deborah Blair

It is impossible to speak with a person within a reasonable on hold time.

5 years ago

Reply from Sunnova

Good Morning Deborah, thank you for your feedback. We use all of our customer comments to improve our Customer Service Standards. Welcome to the Sunnova Family! Thank you^MO

Sep. 24th, 2019

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Elizabeth Chambers Tuckerton, NJ

Horrible customer service. Like the worst in the industry . I think they hire water buffalo to talk to customers.

5 years ago

Reply from Sunnova

Good Morning Elizabeth, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We use all customer comments to improve our customer service programs. ^MP

Sep. 11th, 2019

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Trudie Rahm Beavertown, PA

Everyone has been wonderful so far in our journey

5 years ago

Reply from Sunnova

Good Morning Trudie, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Steven P. Deer Park, NY

Matt knew my odd circumstances and spent time with me anyway

5 years ago

Reply from Sunnova

Hello Steven P, Thank you for your positive feedback and Welcome to the Sunnova Family! ^MP

Jun. 13th, 2019

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William Smith Madera, CA

Your website could use improvement truly could use some improvement. Doesn't work well links do not work.

5 years ago

Reply from Sunnova

Hi William, we value our customers and would like to address your concerns. Please send us an email with your system id and contact information to . We will be glad to assist you. ^MO

Apr. 8th, 2019

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Tom Sullivan Rio Rancho, NM

This company just sucks, and their customer service is non-existent. And they'd don't care about either.

6 years ago

Reply from Sunnova

Hello Tom Sullivan, we apologize for the inconvenience. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at? *LG*

Mar. 2nd, 2023

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Keith Swindell El Dorado, CA

Constant incorrect billing, bad customer service, no one EVER answers the phone, or returns email requests.

8 years ago

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Joe R Honolulu, HI

Smooth and easy process from start to finish!

1 year ago Edited November 3, 2023

Reply from Sunnova

Hello, Joe R. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Nov. 7th, 2023

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Rolf E Maurer

Sunnova has been excellent to deal with.

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you, Rolf! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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john crafts

Ease of service , was easy to use app. !

1 year ago

Reply from Sunnova

Thank you, john! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Ted Harris Winchester, CA

Fast and Easy Activation, Love the Customer Service.

1 year ago

Reply from Sunnova

Thank you, Ted! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Bill Munsell Bridgeport, CT

Has proven to be reliable and cost efficient

1 year ago

Reply from Sunnova

Thank you, Bill! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Philomena Marabello Bloomfield, CT

Big savings on electric bill Good customer service

1 year ago

Reply from Sunnova

Thank you, Philomena! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Asa Fellman-Knott Egg Harbor, NJ

Convenient and affordable, no issues with equipment

1 year ago

Reply from Sunnova

Thank you, Asa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Mike Jacobs

1 year ago

Reply from Sunnova

Greetings Mike Jacobs, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 12th, 2023

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Robert Gantz Plainsboro, NJ

Quick customer service replies to questions

1 year ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 21st, 2023

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Curtis Bills Cape Coral, FL

No money down is a nice option if you can't afford to buy

1 year ago

Reply from Sunnova

Thanks for your positive feedback, Curtis Bills! We strive to make the switch to solar a smooth journey. And our commitment to offering the best services to our customers.

Sep. 20th, 2023

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Monica Rivera

So far very satisfied with the service provide.

1 year ago

Reply from Sunnova

Hi Monica! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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griselle perez andiejar

Amazing customer service. System works amazing

1 year ago Edited March 25, 2024

Reply from Sunnova

Dear Griselle, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback.

Mar. 26th, 2024

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Sharon Wentling

They have treated me with respect & value my feedback

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Sharon!

Sep. 15th, 2023

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Luis Morales

Sunnova has an excellent customer service and product.

1 year ago Edited December 22, 2023

Reply from Sunnova

Luis Morales, thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 27th, 2023

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Mayra Santos

I really liked how well and fast everything worked

1 year ago

Reply from Sunnova

Hi Mayra! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Charles Jenkins Childress, TX

On time arrival, friendly people , was very professional

1 year ago

Reply from Sunnova

Thank you, Charles! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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richard holzheimer Belford, NJ

i find the service and operation of their system good

1 year ago

Reply from Sunnova

Hello Richard Holzheimer, We greatly appreciate your positive feedback regarding our service and system operation. Your satisfaction remains our top priority, and we are dedicated to consistently exceeding your expectations. Thank you for choosing us as your provider!

Sep. 14th, 2023

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Pedro Torres

Good Service, good timming and very empathetic.

1 year ago

Reply from Sunnova

Hi Pedro! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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sandra garibay Portola Valley, CA

system is great and everyone there is a professional

1 year ago

Reply from Sunnova

Hi Sandra! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Jorge L Rivera Los Angeles, CA

GREAT PRODUCT. WORKS AS DESIGNED. NO ISSUES.

1 year ago

Reply from Sunnova

Hi Jorge! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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thomas lees New Bedford, MA

the whole system works great and looks good

1 year ago

Reply from Sunnova

Hello Thomas Lees, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 14th, 2023

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Robert Owens Auburn, CA

Installation was easy and system works well.

1 year ago

Reply from Sunnova

Hello Robert, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 14th, 2023

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Caroline Behrens Groveland, FL

Saves me money, easy to use and monitor.

1 year ago

Reply from Sunnova

Thank you for your note, Caroline. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! ~AG

Jun. 12th, 2023

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Madeline Sotelo Clovis, CA

Rep explained system thoroughly including cost

1 year ago

Reply from Sunnova

Hi Madeline! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Carlos Molina

Great service, easy to understand and very professional

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carlos Molina! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CP

Jun. 12th, 2023

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Patti Oxenham Victorville, CA

The system works well but I always wonder if I paid too much.

1 year ago

Reply from Sunnova

Hi Patti! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Gary Stuber

Good equipment was installed, thank you very much!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Gary! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 12th, 2023

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Dewitt Myers

I financed a whole house generator from Sunnova.

1 year ago

Reply from Sunnova

Thank you for your message, Dewitt Myers. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *JA*

Jun. 13th, 2023

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Elba Perez

Good job, havent have a problem with my sysytem

1 year ago

Reply from Sunnova

Hello Elba Perez, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 12th, 2023

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Giovanni Carrion

Good product a lo of demand, only thing was time of install

1 year ago

Reply from Sunnova

Hi Giovanni Carrion! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Hector Santiago

Service has been good and very good orientation

1 year ago

Reply from Sunnova

Thank you, Hector Santiago! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 7th, 2023

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Jorge B Winter Haven, FL

Easy to use and great price. Would.not go with anyone else

1 year ago

Reply from Sunnova

Hi Jorge B! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Frankie Frati Orlando, FL

I like the opportunity to finance my solar system

1 year ago

Reply from Sunnova

Hello Frankie Frati, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Jun. 1st, 2023

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Joe Cordero

No problem wiht the system. It has responded well to power shortage

1 year ago

Reply from Sunnova

Hi Joe Cordero! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Fred Rivara East Norwich, NY

my system works well an your service has been excellent

1 year ago

Reply from Sunnova

Hi Fred Rivera! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Jun. 1st, 2023

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Hermelinda Medeles Baytown, TX

I am saving money.a d it keeps my.roof in good condition

1 year ago

Reply from Sunnova

Hello Hermelinda Medeles, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 31st, 2023

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