Sunnova: Read 5,941 User Reviews From Real Homeowners

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Mark Passeretti Roanoke, VA

Repair personal were friendly, polite and professional. But everything was not fixed!!

1 year ago

Reply from Sunnova

Hello Mark Passeretti. We appreciate the honest feedback and are overjoyed that are team provided you with friendly and professional service. As for your concern, we ask that you please provide us with more information via email at customerservice@sunnova.com with your system ID or case number so we may better assist. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 11th, 2023

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Erik Higbie Wayne, PA

The quality and speed of the work is outstanding

1 year ago

Reply from Sunnova

Hi Erik Higbie, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth, speedy, and a hassle-free journey; it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 10th, 2023

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Bill Cox Lehigh Acres, FL

Even is taken care of. Equipment, personal, installation.

1 year ago

Reply from Sunnova

Thank you for your message, Bill Cox. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 8th, 2023

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Matt Yoh Queens, NY

Very good customer service and appreciate install people

1 year ago

Reply from Sunnova

Thank you for your message, Matt Yoh. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 8th, 2023

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Jeannie Wood Hyrum, UT

Salesman lied about multiple things just get my business. Of course, now he won’t answer my calls.

1 year ago

Reply from Sunnova

Hello Jeannie Wood, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 8th, 2023

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Greg Decatur, GA

Very happy so far. Good customer service too.

1 year ago

Reply from Sunnova

Greetings Greg, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 2nd, 2023

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Donald Perry Matawan, NJ

Friendly service easy to do business with

1 year ago

Reply from Sunnova

Hello Donald Perry, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jul. 25th, 2023

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Hanna SIgler Chicago, IL

Poor communication from the workers about when people were going to be on my property

1 year ago

Reply from Sunnova

Hello Hanna SIgler, We are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Jul. 24th, 2023

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Jerry Huerta Greenbrae, CA

Did not inform me if the work they have done is completed, postponed etc.

1 year ago

Reply from Sunnova

Hello Jerry Huerta, Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jul. 17th, 2023

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Hazel Barker AZ

Sales man was very friendly and very helpful

1 year ago

Reply from Sunnova

Thank you for your message, Hazel Barker. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 17th, 2023

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J M

Great service and communication throughout

1 year ago

Reply from Sunnova

Hello JM, Thank you for your feedback. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 13th, 2023

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Richard Soener

Good service fast service and friendly Representatives

1 year ago

Reply from Sunnova

Thank Richard Soener! We appreciate your positive feedback and are thrilled we could help!

Jun. 29th, 2023

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Omar Rentas

You think you can do whatever you want. You need to learn to follow instructions. Also the panels make noises.

1 year ago

Reply from Sunnova

Hello Omar Rentas, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Jun. 28th, 2023

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Riza Pureza Phoenix, AZ

I like the positivity and knowledge support.

1 year ago

Reply from Sunnova

Hi Riza! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 27th, 2023

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Jason Fremont, CA

had issues with wifi and cell, customer support helped

1 year ago

Reply from Sunnova

Hi Jason! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Doretha Lowery Ft. Washington, MD

Only been active for less than 2 weeks but the communication was poor

1 year ago

Reply from Sunnova

Hi Doretha Lowery! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Jennifer Redden Marion, AR

Communication about system startup and using app was lacking.

1 year ago

Reply from Sunnova

Hello Jennifer Redden, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? Please reference this post. *CP

Jun. 12th, 2023

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Frank Fraioli Warwick, RI

took too long to final installment and system working

1 year ago

Reply from Sunnova

Hi Frank! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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Karen Betournay

So far it has been a breeze to work with Sunnova

1 year ago

Reply from Sunnova

Hi Karen Betournay! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Bernice lawlor

It was an easy process to purchase and install

1 year ago

Reply from Sunnova

Thank you for your message, Bernice Lawlor. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *JA*

Jun. 13th, 2023

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Jose Barazarte

Never received insensitive from Virginia the offers was a total $7,000 and received only $3000 from federal taxation.

1 year ago

Reply from Sunnova

Hello Jose, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 12th, 2023

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Jim McAdams Oakland, CA

App doesn’t allow you to answer only certain answers which is a lousy survey

1 year ago

Reply from Sunnova

Hi Jim! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Orlando Los Angeles, CA

Great job leading up/including installation.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Orlando! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 12th, 2023

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Amarilis Carrasquillo

Fast service very professional Thank you

1 year ago

Reply from Sunnova

Hello Amarilis Carrasquillo, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Jun. 8th, 2023

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Shannon Creath Monticello, IL

I have had a hole in my house from negligence for almost 3 months. Still not fixed. Your company sucks!

1 year ago

Reply from Sunnova

Hello Shannon Creath, thank you for bringing this to our attention. Can you please send us an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *LG*

Jun. 8th, 2023

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Ieana Almanzar Pawtucket, RI

Excellent service, they were very responsive

1 year ago

Reply from Sunnova

Thank you, Leana Almanzar! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 7th, 2023

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Reginald Simms Blackwood, NJ

Good company They stand behind their product.

1 year ago

Reply from Sunnova

Hi Reginald! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Melba Abney Edenton, NC

Crew was not on time, but did a fine job. Thank you

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Melba Abney! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 31st, 2023

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Ricardo J Del Valle Vélez

Good service and customer care. Good quality.

1 year ago

Reply from Sunnova

Thank you Ricardo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Thomas Johnson Albuquerque, NM

The fact that you all are very slow with answers to questions. Also slow with appointments arrangement.

1 year ago

Reply from Sunnova

Hello Thomas Johnson, We apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? *PL*

May. 27th, 2023

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Alexandra Fogel Leander, TX

When a part quit working, they came out and fixed it

1 year ago

Reply from Sunnova

Hi Alexandra! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Wendy seefeldt Honolulu, HI

Satisfied with the service and will recommend others

1 year ago

Reply from Sunnova

Thank you, Wendy seefeldt! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Concetta Dover, NJ

Installation went well. Waiting for town inspection and meter swap

1 year ago

Reply from Sunnova

Hello Concetta, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *PL*

May. 25th, 2023

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Luis Rivera

Very good excellent service and customer service

1 year ago Edited May 24, 2023

Reply from Sunnova

Hello Luis Rivera, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Es

Great company easy to work with. You should give it a try

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Es! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 26th, 2023

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LUIS CRUZ

Good services and products. No problems with the system

1 year ago

Reply from Sunnova

Hi Luis Cruz! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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John steps Selbyville, DE

the system was installed quickly and up and running fast

1 year ago

Reply from Sunnova

Hello John Steps, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Eric Lin Rancho Cucamonga, CA

It’s good system and not an problem yet.

1 year ago

Reply from Sunnova

Hi Eric Lin! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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Bac Nguyen Woodland Hills, CA

1. Roof tiles damage was not reported 2. Sunnova app not working

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you. ~AG

Apr. 10th, 2023

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Dina Eckols

We have paid more than we ever paid before since switching ti solar. Some months over double, it is a nightmare.

1 year ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll review this right away. Thank you. IE

Apr. 5th, 2023

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Randall Kellerman State College, PA

Great service for doing warranty work for Generac.

1 year ago Edited May 26, 2023

Reply from Sunnova

Hi Randall Kellerman! We appreciate your feedback. Thank you for being part of the Sunnova Family! *NR*

Apr. 4th, 2023

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Steven Sobhraj Queens, NY

Quick turn around installation and service.

1 year ago

Reply from Sunnova

Hi Steven Sobhraj! We appreciate your feedback. Thank you for being part of the Sunnova Family! *NR*

Mar. 30th, 2023

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turn 2burn (Turn2Burn) Immokalee, FL

Timely and courteous service and professionals.

1 year ago

Reply from Sunnova

Hello, Turn2Burn, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 23rd, 2023

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Prateek K Carmichael, CA

No comments. Poor customer service. Non intuitive web interface

1 year ago

Reply from Sunnova

Hello Prateek K, we are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where can reach you at? *JA*

Mar. 14th, 2023

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barbara odonnell Wilmington, DE

I like my solar system it saves me money on my electricity

1 year ago

Reply from Sunnova

Hello barbara odonell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *SG

Feb. 22nd, 2023

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Karen Cresco, PA

Easy to do business with. Good customer service

1 year ago

Reply from Sunnova

Thank you, Karen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 21st, 2023

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Joscelyn McFarlane

They are very prompt. Cooperative and understanding.

1 year ago

Reply from Sunnova

Hello Joscelyn McFarlane, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 21st, 2023

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Cristian Chavez Los Angeles, CA

The sales representative and his supervisor lied to me about the tax credit I was supposedly going to get. Frauds !!

1 year ago

Reply from Sunnova

Hello Cristian Chavez, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you? *DMS*

Feb. 1st, 2023

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denisew1 Middletown, RI

Fabulous installers. They were quick, neat and very polite

1 year ago

Reply from Sunnova

Thank you, denisew1! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JM*

Jan. 8th, 2023

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Roze aponte New Orleans, LA

The solar panels work great!!! No complaints yet..

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Roze aponte! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CH*

Oct. 19th, 2022

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