Sunnova: Read 5,941 User Reviews From Real Homeowners

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Niall King Calgary, AB

Customer Service Does NOT KNOW how to answer difficult questions, That means a question outside of their 17 or so scripted questions.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We are currently reviewing your account and will have one of our agents reach out to you shortly to address your concerns. Please know we take this matter seriously and look forward to addressing your concerns.HV

Nov. 23rd, 2022

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Coray Seifert White Plains, NY

Great install, great product. Happy to be a customer.

1 year ago

Reply from Sunnova

HiCoray Seifert! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!HV

Nov. 22nd, 2022

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Maria Corazon Zampini Buena Park, CA

They installed it fast and clean up the mess

1 year ago

Reply from Sunnova

Hi Maria Corazon Zampini! We appreciate your feedback. Thank you for being part of the Sunnova Family! *XR*

Nov. 21st, 2022

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Judy Dec North Adams, MA

We loved our rep that set us up .He was very well informed and easy to talk to.

1 year ago Edited December 21, 2023

Reply from Sunnova

Hi Judy Dec! We appreciate your feedback. Thank you for being part of the Sunnova Family! *XR*

Nov. 21st, 2022

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Skye Cheney New Port Richey, FL

Great experience! Seamless process! Thank you!!

1 year ago

Reply from Sunnova

Thank you, Skye Cheney! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Nov. 18th, 2022

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Katie McBrien East Falmouth, MA

Great, so far. Clean, neat panels. Great communication.

1 year ago

Reply from Sunnova

Thank you, Katie McBrien! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Nov. 15th, 2022

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Law law New Rochelle, NY

They are very professional and best at what they do.

1 year ago

Reply from Sunnova

Thank you, Law law! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Nov. 14th, 2022

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radames rodriguez

Very professional crew fast clean job on time!

1 year ago

Reply from Sunnova

Hello Radames Rodriguez, thank you for taking the time to give us a 5-star rating. +KL

Nov. 10th, 2022

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Ed D Vancouver, BC

Sunnova called after I signed the contract

2 years ago

Reply from Sunnova

Thank you, Ed D! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Oct. 31st, 2022

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Henry De La Cruz West Hartford, CT

I like how easy and quickly you made the process .

2 years ago Edited June 7, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Henry De La Cruz! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 28th, 2022

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Nelson Javier Curbelo

Very good customer service, very friendly and polite

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello Nelson! Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Shaun Magill Linwood, NJ

Excellent customer service. Always respond quickly.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Shaun Magill! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LS*

Oct. 21st, 2022

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Pamela weaner FL

Professional , and able to answer questions .

2 years ago

Reply from Sunnova

Hi Pamela weaner! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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AGN Baltimore, MD

Good quick service. Transparency. Qualified personnel.

2 years ago

Reply from Sunnova

Thank you, AGN! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Oct. 21st, 2022

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Jose Diaz

Great service very efficient and capable

2 years ago

Reply from Sunnova

Hi Jose Diaz, thank you for your feedback. We are glad you made the decision on going solar!**MV

Oct. 18th, 2022

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gicela bonilla

Excellent service , good quality and reliable .

2 years ago Edited May 26, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Gicela Bonilla! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 14th, 2022

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Lisa Murphy Attleboro, MA

Sunnova makes everything easy for the solar panel buyer.

2 years ago

Reply from Sunnova

Hello Lisa Murphy, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 12th, 2022

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Peter Labella

Good communication; didn’t try to oversell.

2 years ago

Reply from Sunnova

Hola Peter Labella, we are glad you are satisfied with your solar system. Welcome to the Sunnova family! **MV

Oct. 11th, 2022

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John King

Very nice and knowledgeable people to work with.

2 years ago Edited August 22, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, John King! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LS*

Aug. 25th, 2022

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Paul Anderson Lunenburg, MA

Great install team, to soon to know savings result

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Paul Anderson! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 13th, 2022

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Carmen Sanchez Queens, NY

Very satisfied system .I recommend it anybody

2 years ago

Reply from Sunnova

Hello Carmen Sanchez, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Aug. 8th, 2022

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Patrick O'Neil New York, NY

Prompt, polite, informative and empathetic! 5-Stars

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Patrick O'Neil! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 8th, 2022

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Marcus Chanay Mount Holly, NJ

Excellent company and very responsive and professional.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Marcus! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! EC

Aug. 1st, 2022

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david ulibarri Tampa, FL

Everything has been great so far jus waiting to start seeing the savings.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, David Ulibarri! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 26th, 2022

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Brian Beukelman Upland, CA

Easy to access account information and simple to use!

2 years ago

Reply from Sunnova

Hi Brian Beukelman, thank you for your 5-star rating. Welcome to the Sunnova family! ^LS

Jul. 11th, 2022

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Mavis The Bronx, NY

Nothing but pleasure dealing with such professional people

2 years ago

Reply from Sunnova

Hello Mavis, thank you for the 5- Star. Welcome to the Sunnova family!**LS

Jun. 28th, 2022

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Carol O'Bryan Orange, CA

Friendly and efficient. Cleaned up and left no mess .

2 years ago

Reply from Sunnova

Hello Carol O'Bryan, thank you for the kind words. We aim to provide a great customer service, welcome to the Sunnova family. **MV

Jun. 22nd, 2022

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Dan Mckenna Camden, NJ

Roman was great answered all my questions

2 years ago

Reply from Sunnova

Thank you for your note, Dan Mckenna. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Jun. 21st, 2022

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Jill Wolcott, CT

Great install, easy to work with & Good follow up.

2 years ago

Reply from Sunnova

Hello Jill, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^LS

Jun. 17th, 2022

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Laura Figueroa Lady Lake, FL

Everything was so clear and easy during the entire process

2 years ago

Reply from Sunnova

-Hello Laura, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 13th, 2022

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BD4 Port Saint Lucie, FL

My solar system only worked for one day- so far no one from Sunnova has returned my calls or done anything to repair it.

2 years ago

Reply from Sunnova

Hello BD4, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Jun. 3rd, 2022

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muryel edwards Hemet, CA

Quick install. Friendly ppl and on time.

2 years ago

Reply from Sunnova

Hello Muryel, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

May. 26th, 2022

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Wendell Jones Westmoreland, NH

Website appears to be very easy to navigate and find what you are looking for.

2 years ago Edited May 26, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Wendell! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

May. 26th, 2022

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Dylan Tondreau Bloomfield, CT

Very easy process, intuitive forms and wonderful people

2 years ago

Reply from Sunnova

Hello Dylan Tondreau, we are excited you decided to go solar. **MV

May. 20th, 2022

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Jerry Roberts Ashburn, VA

Great on time installation and clean up.

2 years ago Edited June 7, 2023

Reply from Sunnova

Hello Jerry Roberts, thank you for bringing this to our attention. Could you be able to send an email to resolutions@sunnova.com with your system ID and a phone number? *MV *

May. 10th, 2022

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scbloom Webster, MA

Process went very smoothly from initial meeting through final approval

2 years ago

Reply from Sunnova

Hello scbloom, thank you for the positive feedback! We are happy to be your solar service provider, welcome to the Sunnova family!**MV

Apr. 5th, 2022

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Ravi Chandran Arumugham Wethersfield, CT

Its hassle free and easy, everything was transparent

2 years ago

Reply from Sunnova

Thank you, Ravi! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 28th, 2022

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Robert Castellano Tulare, CA

The installation was fast and efficient.

2 years ago

Reply from Sunnova

Thank you for the kind words, Robert. Welcome to the Sunnova family! ^JD

Feb. 24th, 2022

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Rene Mojica

Good company, good product and the sales department do a good job

2 years ago

Reply from Sunnova

Thank you, Rene Mojica! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 22nd, 2022

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Ellen Areias Lodi, CA

I like that they are local. When I have any ?'s I find it easy to reach.

2 years ago

Reply from Sunnova

Hello Ellen, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *TP*

Feb. 18th, 2022

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Louis Lessard Suffield, CT

excellent sales person...installers did a great job

4 years ago

Reply from Sunnova

Louis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Nov. 2nd, 2020

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Annettn Tucson, AZ

The people at Sunnova was very professional and helpful.

4 years ago

Reply from Sunnova

Good morning Annettn, Thank you for your positive feedback and welcome to the Sunnova family!. ^IS

Sep. 4th, 2020

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William coco Bellmawr, NJ

It took awhile for PSEG to hook it up. Now let’s see the rewards.

4 years ago

Reply from Sunnova

Thank you for the note, William. Welcome to the Sunnova family!^JD

Aug. 21st, 2020

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Kenneth Kubo Victorville, CA

Great service. Dominic is a great asset.

4 years ago

Reply from Sunnova

Thank you for the note, Kenneth. Welcome to the Sunnova family!^JD

Aug. 10th, 2020

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Martin Horne Mascoutah, IL

Excellent clarity and follow up. Highly recommend

4 years ago

Reply from Sunnova

Thank you for sharing your 5-star review! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^OA

Jul. 3rd, 2020

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Barbara McNamara New Haven, CT

Everyone was pleasant and helpful whenever I called.

4 years ago

Reply from Sunnova

Thank you for the note, Barbara. Welcome to the Sunnova Family!^JD

Jun. 15th, 2020

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Mark San Jose, CA

Entire staff friendly caring professional

4 years ago

Reply from Sunnova

Thank you for the note, Mark. Welcome to the Sunnova Family!^JD

Jun. 4th, 2020

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James Johnston

Love the service and value gained on low electric bills.

4 years ago Edited January 10, 2024

Reply from Sunnova

Hello, James, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DG*

Aug. 10th, 2021

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Lynn Knight McAllen, TX

They were easy to work with and courteous.

4 years ago Edited September 13, 2023

Reply from Sunnova

Thank you for sharing your story Lynn! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

May. 26th, 2020

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Felix Hernandez Paterson, NJ

Really very pleased service and will recommended

4 years ago

Reply from Sunnova

Good morning Felix, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

May. 13th, 2020

Sunnova Reviews