Sunnova Reviews
8.0
Overall Score
Verified Customer
Review Source
Dawn Kleintop USA
11 months ago
Reply from Sunnova
Greetings Dawn. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Mar. 11th, 2025
Verified Customer
Review Source
Yvette Castro Puerto Rico
1 year ago
Reply from Sunnova
Greetings Yvette! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Jun. 25th, 2024
Verified Customer
Review Source
Paul Picken Ledyard, CT
Just so happy with seamless transition. We are in our 3rd year. Only had to call for service once. Sunnova responded very quickly to rectify the issue. One panel was not producing due to micro inverter. They responded with a quick switch over. Was amazed at the technology that the repair man knew exactly which one it was as it showed on his phone app..
4 years ago
Reply from Sunnova
Thank you Paul]! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb
May. 24th, 2021
Verified Customer
Review Source
Tom & Gina Piper Blandford, MA
Everyone from start to finish was polite and professional. They said that my roof needed replacement and did the replacement at no cost to me. The electricians and the carpenters were great, they spread grass seed where they had to dig to bury the cable. The customer service always called to give updates and things that we needed to do for the hookups.
5 years ago
Reply from Sunnova
Hello Mr. & Mrs. Piper, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback!^JD
Jun. 16th, 2020
Verified Customer
Review Source
Ed Dubiel Methuen, MA
Entire crew from sales to implementation did an excellent profession job. Answered all my questions and resolved any issues quickly to ensure timely implementation of the system. Excellent communications and teamwork throughout the project.
4 years ago
Reply from Sunnova
Thank you for the kind words, Ed. Welcome to the Sunnova family! ^JD
Jan. 12th, 2022
Verified Customer
Review Source
Shawn Connors Holliston, MA
They were great to work with. Included a new roof in my lease too. Their Master Electrician fixed many issues in my existing panel and made the entire panel more efficient and neat. The install crew was very professional and neat as well. I would highly recommend Sunnova.
4 years ago
Reply from Sunnova
Hello Shawn, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD
Nov. 16th, 2021
Verified Customer
Review Source
George Lohstroh Fullerton, CA
The installation went smoothly and the payments so far so good. However, I've not heard from any service Rep on how my system is doing. Also I was told that the panels would get cleaned now and then, we'll it's been 2 years and haven't been cleaned? When do they need cleaning?
4 years ago
Reply from Sunnova
Thank you George ! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB
Jun. 29th, 2021
Verified Customer
Review Source
Wazeer and Anjana Abdool
I rate Sonova this way because of my overall experience throughout the process.Kym G stayed engaged throughout the entire process and still respond when we teach out to her. Great customer experience with her and definitely a 5 star dealing with her. I would have given them a 5 star but the Engineer that came gave me some false info about adding panel on my rear drop roof. I would definitely refer them to anyone interested in solar panels.
5 years ago
Reply from Sunnova
Wazeer and Anjana Abdool, Thank you for your feedback and welcome to the Sunnova family!^MO
Mar. 16th, 2020
Verified Customer
Review Source
Julia Schonert
I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.
6 years ago
Reply from Sunnova
Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA
Feb. 15th, 2020
Verified Customer
Review Source
Jim
the system was installed in July and wasn't activated till mid December so how can I rate them when I still haven't actually been able to realize any energy results I also agreed to solar both as a cost savings and as a means of cutting down on fossil fuels and even though I was informed at the time and it may be that Suunova has no say in it...I find it disturbing that I have a lot more square footage that could hold panels to make my house far more energy efficient there fore I am unwilling to throw out any high ratings at this time...I may change my mind when I see real results of putting the solar panels on my home but whether it be the governement regulation or company policies it is deceiving to say I am being as enegery efficient and helping to cut down on my so called carbon footprint when it is clear that my roof could support a good number of additional panels...you asked I told you....
6 years ago
Reply from Sunnova
Hello Jim, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Feb. 12th, 2020
Verified Customer
Review Source
Jaime Corbu
I'm very satisfied with my service. From the salesman to the installers both roof and solar panels and everyone in between, the process was done timely, efficiently and all of my questions were answered at any time during the process.
6 years ago
Reply from Sunnova
Good morning Jaime, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Matt
I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.
6 years ago
Reply from Sunnova
Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Feb. 12th, 2020
Verified Customer
Review Source
Stephen Myers Oakley, CA
I have been calling V3 customer service trying to get answers on the way my LG battery is working, It has been over three week of phone calls after phones trying to get answer and not get anywhere. Being an electrician myself. It's a simple program change that can be done remotely from V3 office. Other then that we are still waiting to see how thing play out with the new system.
6 years ago
Reply from Sunnova
Good Morning Stephen, Thank you for bringing this to our attention. We can only improve by knowing what our areas of opportunity are for improvement. Welcome to the Sunnova Family!.^MO
Jan. 14th, 2020
Verified Customer
Review Source
Talley
We appreciated the financing arrangement included - that was a big draw. But I got confused by suddenly dealing with Current Home; I didn't understand who that was. Then someone else came to do installation. Current Home set uip an appointment, the installer came on a different day and time. It got very confusing; I was not kept informed of what was going on, by whom, or when. I was not happy.
6 years ago
Reply from Sunnova
Hello Talley, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Jan. 8th, 2020
Verified Customer
Review Source
Joan Manzo Berlin, NJ
The main reason for installing the solar panels was to reduce dependence of fossil fuels. The system has delivered and has run problem free since installation. I am also able to run my EV charger. My goal of reducing my carbon footprint has been achieved; the savings aren’t bad either!
6 years ago Edited January 10, 2024
Reply from Sunnova
Good Morning Joan, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Dec. 10th, 2019
Verified Customer
Review Source
Robert
So far so good, no issues with Sunnova / Trinity. Installation in one day. Just a few weeks to go on-line. Very happy with power being generated. Didn't pay a dime for the system, just paying for electricity being generated. Having issues with National grid and highly estimated bills. Hope to get them resolved soon.
6 years ago
Reply from Sunnova
Hello Robert, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Nov. 4th, 2019
Verified Customer
Review Source
Duane Jahn
Sunnova professionalism at the highest level on every step of the installation process. I was in constant contact with them throughout the whole process. I would recommend them to anyone who is interested in lowering their energy footprint.
6 years ago
Reply from Sunnova
Good Morning Duane, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Oct. 29th, 2019
Verified Customer
Review Source
julie
6 years ago Edited March 22, 2024
Reply from Sunnova
Good Morning Julie, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP
Oct. 29th, 2019
Review Source
Carrie Sharkey
Overall my experience was good. I had my roof done first by Sunnova then panels put on. Sunnova was very informative- always updated me on progress and appointments. I really don’t have any complaints about the company and I’m very pleased with everything. If I had to pick one con it would be the app. I can’t quite figure it out yet. Another thing I want to point out is I researched before I signed up and I thoroughly reviewed my contract and the time it took to actually turn the system on was what they told me. I also want to take this opportunity to praise Thomas D. He was awesome- he was in constant contact with me during the roof repair/install.
9 months ago
Reply from Sunnova
Hello Carrie. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Apr. 24th, 2025
Review Source
Kimberly Lafrance
I only just got the panels working so I don't know about that yet. But this company is great to work with. I waited so long to find the right deal and right company for solar, I feel that Sunnova is the right choice. They always update me and answer all of my questions. Their app is great. I can see exactly what is going on with my array. And Trinity Solar are the ones that signed me up and everything they said up front has happened. Everything was explained by them in detail. No surprises. I'm excited to have my imprint on the environment lessened and spending much less money on electricity a month is also great. I am very happy to have finally gone Solar with the right company.
11 months ago
Reply from Sunnova
Hello Kimberly! Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
Mar. 18th, 2025
Review Source
Damaris Chavez
I was offered multiple checks as a promo of the amounts of over 500, a year plus later I haven’t received any check as a promo and the person that I did everything with named Kamil never responds to my messages I even informed my name was misspelled and he could care less, never responded. I was also told this was through Entergy and I am starting to think this was a lie because if I chose to cancel I am being charged a ridiculous amount of money. Company is non responsive and I believe it was sold to another company and I was never informed
2 months ago
Verified Customer
Review Source
M Morongo Valley, CA
They have responded to my issues. The product was put up prior to covid closures. There were some roof issues. I was contacted after quite some time. People came out and fixed the issue of leakage in the house. There was nothing fixed in the interior. I have contacted them and got a response but had been out of the area.
4 years ago
Reply from Sunnova
Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*
Aug. 10th, 2021
Verified Customer
Review Source
Phoebe Mossey South Yarmouth, MA
Our electric bill, especially in summer when we're using central air, has dropped dramatically. Also the panels themselves are solid black and much more attractive than others that have ugly black pipes visible.
4 years ago
Reply from Sunnova
Phoebe, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD
Jul. 6th, 2021
Verified Customer
Review Source
Barbara Miller Fresno, CA
When I talked with the sales person and signed up, he told me I would never pay more than $120 a month, and this never happened, so of course I am disappointed. But very thankful to cutting back on my PG&E bill. So, I am thankful for that.
4 years ago
Reply from Sunnova
Thank you for sharing your story Barbara! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please feel free to reach out to us if you have any further questions. ^JD
Jun. 22nd, 2021
Verified Customer
Review Source
John Crockett Crowley, TX
Ease of installation and set up, after installation and set up operation is seem less with little to no personal interactions. Receiving monthly email reminders for upcoming payments is also extremely helpful
4 years ago
Reply from Sunnova
Thank you for sharing your story, John! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD
Jun. 22nd, 2021
Verified Customer
Review Source
Barbara Bellamy Fort Worth, TX
saving me money, great customer service, very courteous work crew, courteous, respectful of property.. Cleaned up everything before leaving ..well prepared for city inspection.
4 years ago
Reply from Sunnova
Hi Barbara, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.**MC
Apr. 19th, 2021
Verified Customer
Review Source
Joy Deal Houston, TX
They were very good in delivering the product but didn't quite understand that I may have an electricity bill still. Luckily now we do see the credit but did not like paying $98.12 plus Green Mountain bill..that may continue until summer time when AC is used but at least we will see the credit applied.
4 years ago
Reply from Sunnova
Thank you for sharing your story Joy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ JD
Apr. 5th, 2021
Verified Customer
Review Source
Joyce Clark
The entire team was knowledgeable and answered ALL my questions immediately. They were courteous and handled the installation exactly as they promised, which included removing and replacing my patio pavers.
5 years ago
Reply from Sunnova
Thank you for sharing your story Joyce! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
Dec. 2nd, 2020
Verified Customer
Review Source
Ilima Segoviano
Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.
6 years ago
Reply from Sunnova
Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Feb. 14th, 2020
Verified Customer
Review Source
Wendy Carter
Efficient and thorough installation and explanation of each step in the process. The representatives kept me fully informed of what the next steps were and an estimated timeline for the permits and inspections.
6 years ago
Reply from Sunnova
Good morning Wendy, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Linda Cotter
They did a good job. My only critique was the explanation of the process lacked information about the complexity and time that would be involved in getting the panels up and running. Most of that delay was due to the electric company and there required work.
6 years ago
Reply from Sunnova
Good morning Linda, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Fred G
Excellent work done in a timely manner, the team was professional and left work area clean and organized after each days work. Product functions as promised. I would recommend them to family and friends.
6 years ago
Reply from Sunnova
Hello Fred G, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
Jan. 8th, 2020
Verified Customer
Review Source
Michael Messore
HAd contacted local rep after installation wit a concern and never got a response. Also one man came to follow up after the installation and said he found a minor problem that he said would be addressed. when the crew came they said they couldn't find anything wrong. no explanation was ever given.
6 years ago
Reply from Sunnova
Hello Michael Messore, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Jan. 8th, 2020
Verified Customer
Review Source
Pete
Everything was pretty typical of the process of getting solar. This is me second time buying solar. Everything happens behind the scenes so to speak and since I haven''t had to contact them because everything has gone pretty smooth. No hassle and everything happens the way it should.
6 years ago
Reply from Sunnova
Hello Pete, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Jan. 7th, 2020
Verified Customer
Review Source
Jennifer Alexander Chico, CA
The people I interacted with were very knowledgeable, helpful, and friendly. I never felt like I was bothering anyone with my questions. The installation was quick and efficient.
6 years ago
Reply from Sunnova
Hello Jennifer Alexander , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Dec. 3rd, 2019
Verified Customer
Review Source
Pat Weiffenbach
Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.
6 years ago
Reply from Sunnova
Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Nov. 26th, 2019
Verified Customer
Review Source
Hollace Paternoster
Everything was done exactly the way Andrew said it would be, Install was done on time and very clean and neatly done. I pay my bill each month and have had no trouble and for that I am a happy person. Thanks
6 years ago Edited January 10, 2024
Reply from Sunnova
Thank you for sharing your story Hollace! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
May. 8th, 2020
Review Source
Sara Stropoli
Well I really wish I had used TRINITY to begin with. If I had, I think the solar panels installed would have been the correct number of panels to begin with. They were so kind and helpful.
I really appreciated Sunnova working to get my payments set so that they do not increase over the years but remain constant. I know this took a lot of additional work on your part.
9 months ago
Reply from Sunnova
Greetings Sara. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We are here to help!
Apr. 24th, 2025
Review Source
David Pasqualicchio
Very informative ,Carl our rep explained in detail what would take place with Trinity employees,the town permits ,and Rhode Island energy.Trinity staff, equipment,installation time ,site preparation ,clean up was incredible .Solar panels were neatly placed to actually improve the house identity.I would highly recommend Carl and his crew especially getting it done efficiently and most important my second electric bill read None,no payment due.
10 months ago
Reply from Sunnova
Greetings David. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Mar. 27th, 2025
Dan frink
Started with my good friend Jonathan L. coming over, talking with me and answering every question honestly. Helped me get the process started and kept me up to date along the way. Spoke to so many along the way, Lindsay in particular was always very responsive and had answers right away.
The install team was great!! They were very very professional but I like to think I was able to loosen them up and they were great all around. Very friendly, very funny but professional and kept me up to date on progress. I cannot compliment them enough!
Overall a great experience, the wait for the permit checks and final inspections from the town, not Sunnovas/trinitys fault, but that was a painful wait after all the hard work that went in. I’m up and running and hope to be saving money very soon
1 year ago
Reply from Sunnova
Thank you, Dan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 23rd, 2024
James Van der Veen
Sunnova is an eye-opening company in the residential solar business from the very moment that we sat down with our Rep Ignacio. Forget about buying for cash or financing for 25 years, we are leasing our system for the price of our average electric bill for the past 4 months. Fortunatley for us, the months were winter time months and we live in South Florida where we don't use our air conditioning much as the weather is very nice. It is open windows and doors for homes in this area. Ignacio explained to us the benefits of leasing a solar system, and the biggest benefit of all is that there is no investment in your solar system. And, if something goes wrong, Sunnova will be out to your home to fix whatever is wrong ASAP, because the only way they can make money on this system, is to have it producing more power than we need, so they can sell it back to our electric utility company. They even had to add a panel to our system, as it was not producing enough power to enable Sunnova to sell back to the Utility. And, if there is any issue like the addition of a panel, Sunnova is the responsible party to eliminate the issue. I really support and like this company!!
1 year ago
Reply from Sunnova
Hello James, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations. Thank you for being part of the Sunnova Family!
Jun. 28th, 2024
Review Source
Jess Barber
Made the entire process for getting solar panels very easy, I just needed to be home on certain days to let people in the house to do the work. They did all of the contacting with the city and my energy company, as well as pulling the permits. Even getting the quote was a simple process, they pulled all the information they needed from the city, including how old my roof was because I wasn't sure, and showed up with a small presentation to discuss the kind of savings I could see. We just got our panels turned on, it took a little bit of time since it's a long process going through the city and our energy company, but it was easy
1 year ago
Reply from Sunnova
Thank you, Jess! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 14th, 2024
B. Robertson
Making the decision to install solar panels on my home has been a transformative experience with numerous positive impacts. Here are some of the key ways in which going solar has enriched my life:
One of the most immediate and noticeable impacts has been the reduction in my monthly energy bills. By generating my own electricity, I have significantly decreased my reliance on the grid, leading to substantial savings. Over time, these savings will more than offset the initial investment in the solar panel system, providing long-term financial benefits.
Switching to solar energy has allowed me to make a tangible contribution to reducing my carbon footprint. Knowing that my home is powered by clean, renewable energy gives me a profound sense of satisfaction. It's rewarding to be part of a movement that is actively working towards a more sustainable future.
The installation of solar panels has also increased the value of my property. Homes with solar energy systems are often more attractive to buyers due to the potential for lower energy costs and the eco-friendly benefits. This added value is a significant financial advantage.
By generating my own electricity, I have gained a sense of energy independence. I am less vulnerable to fluctuations in energy prices and potential power outages. This reliability and self-sufficiency provide peace of mind, especially during peak demand periods or unforeseen grid disruptions.
1 year ago
Reply from Sunnova
Thank you, B.! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 14th, 2024
Review Source
Jennifer Reppond
We installed our solar panels in 2020. Our panels have not given us a day's trouble. And Sunnova is on top of watching for outages, issues with the panel or equipment. Most times they contact us to let us know there is an issue before we even realize there is a problem. They handle everything when it comes to maintenance. But, we have not had that much trouble with our system, so we rarely need them to fix things. Our sales rep was (is) amazing. We still call on him with questions. We purchased our batteries in 2022, prior to that our overages were sold back to the grid for credits. But now, our batteries are charged up by around 9AM most mornings, and then our house runs completely on solar during the day. The batteries kick in at dark, and even in the hot Texas summer, we rarely ran out of battery power. Another great feature is that we have a storm watch. When severe weather is about 100 miles from us and coming in, our battery system automatically begins to charge itself so that when the storm hits, our batteries are at 100% capacity. We love having gone solar. And, if we move, we will invest in it again.
1 year ago
Reply from Sunnova
Greetings Jennifer! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 12th, 2024
Review Source
Michael Bails
Getting solar was very easy and everything went just as they promised. Adding a battery after has taken a very long time and I have had issues with the subcontractor they used to get the system installed. What should of been 2 days at most turned into 4 days of making sure someone was here to wait for them and I am still waiting for them to get the final approval to turn the batteries on as they did not file the paperwork correctly and this has delayed things at least a week and a half and still counting. Sunnova is a great company, but be careful of the subcontractor as they are not all the same.
1 year ago
Reply from Sunnova
Hello Michael. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 19th, 2024
Review Source
RM
I was originally was approved for a loan through Sunnova, but the company that offered solar most likely did something wrong as they have been known to do, so I had to get a loan elsewhere. With that being said, Sunnova had great coverage for solar beyond what Green Day Power ended up giving me. Somewhere along the line Sunnova contacted me for maintenance, so I think Generac assigned Sunnova to maintain my system from now on. No one could give me an answer. But I do know GDP never freely offered to come by and look at my system other than the multiple times I reported problems. Sunnova did freely contact me for a check up and found some problems that weren’t fixed by GDP when that should have been fixed months ago. So I’m glad Sunnova stepped in.
1 year ago
Reply from Sunnova
Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 19th, 2024
Review Source
Janet S
I moved into a new build home that had Solar Panels from Sunova. I was apprehensive to sign a rental contract since I had not had solar at any other home. Having Solar is the best thing that has happened to my home ownership. Sunova has been an excellent company to work with. They are so professional and have checked in to make sure it reduces my bill to their satisfaction and I was happy with the system.
By the experiences I have had working with them I fully trust they will be available if needed. The reduction in my bills is incredible. The system looks organized and neat. All of my uneasiness or concern over solar is gone and I am now a firm believer thanks to Sunova and their associates.
1 year ago
Reply from Sunnova
Hello Janet. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 19th, 2024
Soraya Vega-Rosado
I am very happy to have the system in my house. Being that I live in a place where electric power constantly fails and that I work from home, I can safely say I no longer have that problem. I can not afford to not have electricity because my work depends on it. I am actually paying the same/slightly less than what I was paying in my electric bill, but I choose to have it like that because I wanted to make sure we have electric power at home; feel safe that everything is working. I choose a larger system than my house needed because we wanted to make sure we cover future projects at home and also make sure to have double the battery capacity. I strongly recommend people to change one bill for the other since we have to pay for electricity anyway. This system makes me and my family more resilient and able to continue even under outages.
1 year ago
Reply from Sunnova
Greetings Soraya Vega-Rosado, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!
Mar. 22nd, 2024
Review Source
Yash
I recently had the pleasure of working with Sunnova for the installation of solar panels on my home, and I must say, the entire experience was exceptionally smooth and hassle-free. From start to finish, Sunnova made the transition to solar energy seamless and effortless.
First and foremost, I was impressed by how Sunnova handled all the paperwork and administrative tasks associated with going solar. They guided me through the entire process, explaining each step clearly and providing all the necessary documentation. They took care of permits, inspections, and any other bureaucratic hurdles, allowing me to focus on the exciting prospect of harnessing clean energy for my home.
The installation process itself was a breeze, thanks to Sunnova's team of skilled technicians. They arrived promptly, worked efficiently, and completed the installation with minimal disruption to my daily routine. Their professionalism and attention to detail were evident every step of the way, ensuring that the solar panels were installed safely and securely.
Once the installation was complete, Sunnova handled the activation of the solar system with ease. They coordinated with my utility provider to ensure a seamless transition to solar power, monitoring the process closely to address any issues promptly. Before I knew it, my home was powered by clean, renewable energy, and I couldn't be happier with the results.
Overall, I am thoroughly impressed with Sunnova's commitment to making the switch to solar energy as easy and convenient as possible. Their attention to detail, excellent customer service, and expertise in the field set them apart from the rest. If you're considering going solar, I highly recommend choosing Sunnova for a hassle-free experience from start to finish.
1 year ago
Reply from Sunnova
Greetings Yash! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!
Mar. 22nd, 2024
Review Source
wtakio
I really appreciate how helpful everyone has been through the whole process of “going solar”. Early on every time I had questions and concerns our solar consultant was always willing to make time to meet and explain, clarify and educate us on everything we needed to know. Beyond that all other steps to go live were straight forward and easy and the cutover was seamless that I only knew it happened because I received confirmation that our electricity was now being generated by our solar panels. What a great experience for someone like me who knew solar could be beneficial but was a little skeptical of how to make the transition. Now we have been live for a couple of weeks and everything seems just as it was before when we were getting our energy direct from the electric company.
2 years ago
Reply from Sunnova
Hello wtakio, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!
Jan. 12th, 2024
