Sunnova Reviews

We had many companies come to our house and try to sell us solar panels one even tried to rent solar panels to us but they were not within our budget. Sunova is the only one who offered us exactly what we needed. We are pre-senior citizens and are looking at a fixed budget in which we needed solar panels in order to make sure that our quality of life is not compromised because of the soaring electric rates. So nova offered us a budget based rental of solar panels in which they maintain them for us which is another plus and fits within our budget. We were concerned about any maintenance and repairs that might occur but that worry is completely gone. They are solely responsible for whatever happens to the Panels that is beyond our control. This is the best program out there. As a mathematician the math adds up. I read the entire 32 pages of the contract and everything seemed legitimately good.

We have partnered with Sunnova twice now because when we moved to a different house that did not have solar we knew what we were missing and it was a no brainer to seek them out again for solar panels. Absolutely no regrets, and would 100% do it again at both locations if I had to.

Very informative ,Carl our rep explained in detail what would take place with Trinity employees,the town permits ,and Rhode Island energy.Trinity staff, equipment,installation time ,site preparation ,clean up was incredible .Solar panels were neatly placed to actually improve the house identity.I would highly recommend Carl and his crew especially getting it done efficiently and most important my second electric bill read None,no payment due.

I only just got the panels working so I don't know about that yet. But this company is great to work with. I waited so long to find the right deal and right company for solar, I feel that Sunnova is the right choice. They always update me and answer all of my questions. Their app is great. I can see exactly what is going on with my array. And Trinity Solar are the ones that signed me up and everything they said up front has happened. Everything was explained by them in detail. No surprises. I'm excited to have my imprint on the environment lessened and spending much less money on electricity a month is also great. I am very happy to have finally gone Solar with the right company.

10 plus! The most amazing man! The most knowledgeable man! The most integrity! The most kind and thoughtful man! The most professional and pro active man! I highly recommend Alex Salas

We were very satisfied with all aspects of the project from start to finish. It was exciting to watch the installation of our solar system and are enjoying being able to monitor its performance. From the planning to the construction, everyone was a pleasure to work with.

The company kept me well informed of every step of the process. The installation was moved up by about a month and the installers were professional and friendly. So far, so good. I would recommend this company.

We didn’t like the length of time for the installation to be completed. There were multiple times that the installers came back with a part that had to be installed. We felt the installers weren’t very knowledgeable from the beginning of the install. There were parts that they should have carried with them. And communication wasn’t always good between the installers and the company. We received calls from Texas wanting to schedule visits when the men were at our location or had already done the work. Sunnova has been helpful and straightened out the one issue we had with them in the very beginning.

The staff. They were all so professional. The best I have encountered in all my business dealings. Starting with the two sales persons, Joe and Evan. They were so knowledgeable, professional I signed right away. Nate the supervisor for the roof, is wonderful. The whole process from beginning to the end, was seamless. I was kept informed throughout the process by Carlos. Thank you for doing a great job. Keep up the good work.

Deceptive practice! I was told all we had to do was pay our regular bill and that it wouldnt cost us anything. Boy did the rep razzle and dazzle! So why did I get an email taking about my account is 120 past due and owe over $500? Then it continues to state if I default on the cost I owe $20k! Do not be fooled and read your agreement. Lesson learned the hard way smh

Install was quick. So far things are working well. Concerns: We are still finding wire, metal, brackets and even a tool today, weeks after Install. We have dogs and small kids. We keep looking for more things that are in the yard or keep falling from the roof. Clean up post Install was a clear 1 star. Also, wish we would have been advised of ice slides. We would have asked for ice/snow blocks when the crew was installing the panels. Now, we need to have someone come back. Ice slides are falling on our walkway. Feel free to call me to discuss more.

Great quality of work as well as customer service they were able to get in and explain everything that they found as well as give what they would be following up on. They also gave me some few pointers on things that I found so that I can call the correct people to fix an issues.

Overall, I thought the service was excellent. Your company did a great job from start to finish. At first I wondered why it was taking so long but I had explanations that made sense from a couple of the workers. Thank you!!!

Everything started off well. After completing all the necessary paperwork, I had a few follow-up questions for the salesman. However, I did not receive a response for five days, and it was only after I expressed the possibility of canceling the agreement that he finally replied via email. I preferred to have his answers in writing for clarity. Additionally, the electrical crew left my outdoor fire pit area in disarray. While I understand that furniture needed to be moved, it should have been returned to its original position. I also inquired about adding more panels. While I recognize that this process involves paperwork and approvals, I did not receive a response regarding my request. Overall, while I am satisfied with the outcome, the initial lack of communication raises concerns about potential issues in the future.

Professional reps and installation. Electric power savings are great. Considering not going with our area's "Trinity solar" installer would have been a huge mistake! Saving money and electricity in the long run of things these days is important! Using "Trinity Solar", our area, of Sunnova company that has been doing this for many-many years now and not just some up-start new company is top shelf!

Love to have this Solar Powered System, Excellent Customer Service, would recomend it to everybody I know

I liked that the person that I was talking to didn't have a heavy accent. I'll see if the follow through happens then let you know how I feel about the event.

The installation went well but there were very few updates from my salesperson or his assistant. My neighbor who started the process weeks after I did was up and running while I was still trying to find out the status of mine. Good customer service should not stop as soon as you sign the paperwork.

Overall we had a good experience just needed to be on top of the final steps to get turned on. But otherwise it was great. Salesman Abe was great. He always answered my tests with questions really quick

The Sunoco technician showed up within the window I was given and completed my repair in a timely fashion. He even fixed our connection to the WiFi that was no longer working so that we could continue to use the PWR View app on our devices. Thanks so much, Benito!!! You were awesome!

Well it was just turned on a couple days ago. All the people that were here for installation and there after worked and answered all our questions. We did think we would have it on a little sooner but it is up and running now. We hope it will be a great benefit for us down the road. The only thing I don't like is the billing through email. Call me old fashion but I like getting the paper bill in the mail.

The rep was great, the installation was trouble free and the people working for Sunnova were very attentive to my needs. I recommend them Highly over all the other solar companies, and I have seen them all. Great Job Sunnova.

First of off it took 5 months for the whole project to be completed and system turned on. Second the job of putting the panels in the roof, I wouldn’t recommend those people to do any type of work. I don’t think they should have been slide down the panels to get off of the roof. Yes I know they are durable but I don’t think a 200lbs guy should be sliding down them. Third thing is wiring. After what I saw how they put wires through metal flexible conduit. Just got pray my house doesn’t burn down. You don’t stand there and keep gabbing the three wires through and hope they make it through without tearing the sheathing of the wire. I wouldn’t recommend those wire pulled back out and be replaced after that. Why didn’t they use a snake and pull them through. Fourth thing is where the guy fell through my ceiling they could have done a better job putting the drywall compound on. It’s a noticeable repair. They never did anything about the other drywall issue in the bathroom. Wish there was another way for me to monitor my system to see how many volts, amperage or watts it’s put out. Yes on your site you could see kw’s but I would like more. I’m an industrial mechanic and I’m very picky on how stuff is done. To be truthful with you I wasn’t happy thing the whole installation process and how long to get it up and running. Now I have to wait till next you to see what a full day of sun would produce with my system. So probably right now I’m going get stuck paying you guys monthly fee and I guess PP&L because I don’t have enough credits built up because how long it took to get system up and running. And don’t say you had to wait for inspection from town and PP&L. Because it would have never got inspected if I did asked about my inspection. It’s almost like they forgot. It was amazing couple days later Frackville sent there engineer out to do there inspection. What about PP&L did they send anyone out to inspect the hook? Hmmm No they didn’t. No one at all came to my house from PP&L to do an inspection. So what was the big hold up getting my system up and running then? To be honest I probably won’t recommend trinity solar and you guys for anything after the whole experience I had.

Clean professional installation that will lower my electric bill. This is costing me $0 out of my pocket.

Your departments should communicate with each other better Your Tex’s are very efficient The inverter light is blue & blinking green. What does that mean?

Only 1 star because 0 is not available. Maverick D lied multiple times and none of the promised services have happened. There is NO savings in fact the opposite. He told me I would receive gift cards or even a Traeger grill if not only I write this review but also if I get enough people to sign up. They have specifically targeted me and my family. Another employee I spoke with said Maverick was terminated for doing this exact thing and being caught. Yet the company still angles to rob me and my of our hard earned money. NONE of the services we agreed upon with Maverick have happened. This is my second time trying to write a review because one of the questions is "were you offered something in return for a positive review " though the true is yes. If i answered it honestly a message popped up saying they won't submit my review because sunnova doesn't offer anything in return for reviews. Even more reason to avoid this company. They will only want reviews that make them look good. They don't want the truth because they know people would likely find an honest company instead to offer services.

I really don't know how to answer this. I started my solar journey with Trinity Solar. They made the transition easy. Now that the system is fully installed and functional, Sunnova has the reins. Don't know much of anything about Sunnova, so I'll leave it at that.

Sunnis may be good but this whole solar experience has been a nightmare!! It’s been almost 2 years since we started - they bid out system too small to accommodate what we needed we purchased the first 17 panels - they put part of them too near a tree and they get shaded- I voiced my option many times knowing my yard and the trees I have in my yard - many of the panels we purchased with hard earned money are not producing as they should !!! We are not happy at all !!!

The personnel at Sunnova were easy to work with. They answered any questions I had. The paperwork was clear and easy to understand. Everyone I had contact with were professional and knowledgeable.

The company informed me about the necessity to change out parts of the unit and that the required parts would be sent to me in advance of the repair. Once received the company would contact me to schedule the repair.

We had to have a trench put in to connect the solar from the detached garage to our home. The workers who put in the trench were very immature and did poorly in “covering up” the trench. They laid hay down but did not pack down the dirt and left it with giant holes scattered all throughout the trench they dug up. Not to mention that we had to clean up after them by finding wires and battery type things all over the yard. Finally after 2-3 MONTHS the workers finally came back and covered the trench the way it should’ve been done in the first place. We also received multiple complaints from our neighbors about the workers who did the trench, just one an example would be that the workers were harassing their dog. The workers also left our breaker box open and did not cover it back up which is a safety risk. The only people from Sunnova we would give 4 stars to are the inspector and Josh. After notifying Josh of all of these issues, he stated we would get something to compensate for all this hassle we had to go through but still have not received anything. My parents had wonderful service with Sunnova which is why we chose them but our service we received was unfortunately stressful and bad.

Solar made easy! Great staff, super friendly and knowledgeable. Couldn't ask for more. Product is great, staff is amazing, thanks Steve and Kamil, y'all really put the light to solar. Will highly recommend

I'm a new customer. Our system is up and running and it was smooth sailing all the way through the whole process. Jackson was incredibly helpful and right on top of everything!

The power wall is kind of fun now it's fully working. Now all I need is sunny days. Thank you for being patient for the company to install your equipment correctly. Got my final inspection in the month of December. It's been an ordeal but everything is good now

Sunnova was assigned to check and / or repair my solar system by Generic since the original company that installed the system wasn't responsive after multiple attempts to contact them. Sunnova's crew quickly reviewed and tested my system and identified the failed component. They replaced it as well as installed and updated circuit board. Ram a test that showed the system would operate inormally during a power failure and reported their findings and showed me the replaced parts. Very professional

Just went live last week so honestly too soon to give a thorough review. All seems to have gone ok thus far.