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Sunnova Reviews

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9.7

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4.7

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5,950 Reviews

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5 grade

77%

4 grade

8%

3 grade

4%

2 grade

2%

1 grade

8%

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Featured Review

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Liza Pereira Deltona, FL

We had many companies come to our house and try to sell us solar panels one even tried to rent solar panels to us but they were not within our budget. Sunova is the only one who offered us exactly what we needed. We are pre-senior citizens and are looking at a fixed budget in which we needed solar panels in order to make sure that our quality of life is not compromised because of the soaring electric rates. So nova offered us a budget based rental of solar panels in which they maintain them for us which is another plus and fits within our budget. We were concerned about any maintenance and repairs that might occur but that worry is completely gone. They are solely responsible for whatever happens to the Panels that is beyond our control. This is the best program out there. As a mathematician the math adds up. I read the entire 32 pages of the contract and everything seemed legitimately good.

4 years ago

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Reply from Sunnova

Hello Liza Pereira, we are excited that to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feed back. ^JD

Mar. 24th, 2020

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Featured Review

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Jamie Cookson

We have partnered with Sunnova twice now because when we moved to a different house that did not have solar we knew what we were missing and it was a no brainer to seek them out again for solar panels. Absolutely no regrets, and would 100% do it again at both locations if I had to.

3 months ago

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Reply from Sunnova

Hello Jaime. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jul. 11th, 2024

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Kimberly Adametz

First off, communications was poor. Many times there were delays answering my quest for information. Scheduling info was sketchy when it was relayed to me. There were various problems during the installing thatcaused delays. The installation presented issues for the fire dept. There were conduits that caused obstructions to the fighters. It took 2 returns visits to correct the issue. My home has a metal roof. The conduit would prevent fire fighters from using roof ladders should it ever became necessary. Speaking to the installers, they told me that they had little to no experience working on metal roofs. The second time they came to move the conduit I had to explain where they should route it to meet the fire dept. requirement. The second crew that came out also left a mess of wire and other debris on our drive way that we had to clean up. I feel that there were unnecessary delays in turning on the system.

5 days ago

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Reply from Sunnova

Thank you, Kimberly. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Should you have any questions, please do not hesitate to reach out to us at customerservice@sunnova.com or at 866-786-6682.

Oct. 30th, 2024

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Mark Smith

GREAT customer services. Sunnova called me frequently to keep me updated with the progress and asked if there were ever any concerns. Sales rep was very straight forward and personable. Electrical work was completed in a day. Solar panel Installation was completed in a day. The site was left neat and clean upon completion. I literally had to do nothing, Sunnova too care of everything (ie: permit, inspections, communications w/ electrical provider, etc).

1 week ago

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Reply from Sunnova

Hi Mark Smith, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 29th, 2024

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Jeremy Kerstetter

I have been with Sunnova 5 years. In that time I needed 2 service calls, one was resolved within a couple days, the other took a could months due to a parts shortage but they made it right on my bill. Overall, I've been very satisfied.

1 week ago

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Reply from Sunnova

Thank you, Jeremy, for taking the time to write us a kind review. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 25th, 2024

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Robin Zsampar

From the planning stage to the installation and permits, and now after a full year of saving on our electricity bill, we could not be happier. We were informed at every moment of what was happening next. A fantastic company and so glad we chose Sunova and Trinity for our service!

1 week ago

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Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2024

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Michael Friess

Sunnova was assigned to check and / or repair my solar system by Generic since the original company that installed the system wasn't responsive after multiple attempts to contact them. Sunnova's crew quickly reviewed and tested my system and identified the failed component. They replaced it as well as installed and updated circuit board. Ram a test that showed the system would operate inormally during a power failure and reported their findings and showed me the replaced parts. Very professional

3 weeks ago

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Reply from Sunnova

Hi Michael, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Dan frink

Started with my good friend Jonathan L. coming over, talking with me and answering every question honestly. Helped me get the process started and kept me up to date along the way. Spoke to so many along the way, Lindsay in particular was always very responsive and had answers right away. The install team was great!! They were very very professional but I like to think I was able to loosen them up and they were great all around. Very friendly, very funny but professional and kept me up to date on progress. I cannot compliment them enough! Overall a great experience, the wait for the permit checks and final inspections from the town, not Sunnovas/trinitys fault, but that was a painful wait after all the hard work that went in. I’m up and running and hope to be saving money very soon

1 month ago

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Reply from Sunnova

Thank you, Dan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Taylor Rick

I’ve had so far a really good experience with this company there staff is really good at answering questions I had and making me understand everything solar

6 days ago

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Reply from Sunnova

Hello Taylor Rick, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Oct. 29th, 2024

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Old Soldier

The crew that installed my system were efficient and respectful of my property. They explained the process and their workmanship is very good. Attention to detail and picked up the trash. Start to finish professionals.

1 week ago

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Reply from Sunnova

Thank you, Old! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 25th, 2024

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Cindy Oliphant

They were concerned about me as a customer making sure that I understood what was going on in every phase of the installation. When ever I had a question I got an answer, there was no putting me on hold or ignoring the question. The feeling I got over the phone was that they cared about me.

3 weeks ago

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Reply from Sunnova

Thank you, Cindy! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. We are glad to have you with us.

Oct. 14th, 2024

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Thomas Turner

The installation was seamless and professional. It is too early to tell if we will see any savings on our electric bill. We were told by the sales person that they would have someone trim the oak tree in our back yard to maximize the sunshine on the panels but that has not been scheduled and can’t get anyone to tell me when that will occur spite of my inquiries to the office and to the sales person. I also asked about getting an app to monitor performance but have not received a response. I would appreciate having a designated contact person.

3 weeks ago

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Reply from Sunnova

Thank you, Thomas! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. For any questions you may have regarding your system or agreement, you may reach us via email at customerservice@sunnova.com with your system ID or the case number. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Patricia Smith

I like the installation. The communication about how to turn it on could have been clearer. I thought it was on until I received a email three week later saying there was no signal. The instructions told us to turn the outside switch to on an flip the breaker box switches, but I believe the breaker box switch may have already been on and when we flip it it turned it off.

3 weeks ago

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Reply from Sunnova

Thank you, Patricia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Maryann Mellor

After a storm damaged some of my connectors to my solar panel, I called Generac and they scheduled Sunnova to come out and make the repairs. They came and fixed everything so I am back in good shape. I’m very appreciative of the great work done by the repairman.

3 weeks ago

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Reply from Sunnova

Thank you, Maryann! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Megan Campbell

The initial set up with Trinity Solar and East to West Solar (the installing company) was a little unorganized and had some confusions since we had to run a trench across our driveway but once that was resolve the installation was flawless. And so far, I think the solar panels are doing well. I see the charts online, but it would be nice to have a follow up to know if they are running the way that was expected.

1 month ago

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Reply from Sunnova

Hello Megan. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Feel free to chat with us through your MySunnova account regarding your production concerns. We look forward to helping you!

Oct. 1st, 2024

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Nicholas E Copus

Your installer was totally professional and polite and efficient, the system was not working for several months and now is, from the outset we have real issues with the solar and all those involved with its construction and its upkeep. This was the first time I felt like we were dealing with a person who knew what he was doing. Many thanks Nick C.

1 month ago

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Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 11th, 2024

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Verified Customer

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Yvette Castro Puerto Rico

Customer Review Video

4 months ago

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Reply from Sunnova

Greetings Yvette! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 25th, 2024

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Fredrick Miller

I was happy with Sunnova at the beginning things went well, but I ordered powerwall 3 backup batteries at the beginning of October and here it is November 1 and nothing has been done! No updates from the company I had to call to get updates

3 days ago

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Reply from Sunnova

Hello Fredrick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. Thank you for giving us the opportunity to serve you better.

Nov. 1st, 2024

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alberto pastoriza

I am a 3 year client and when I had 1 problem with the panel, it was resolved immediately. I have not been with out power since I have the system

4 days ago

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Reply from Sunnova

Thank you, alberto! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

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Larry

This was the most poorly executed transaction, with the worst results I have experienced in my 58 years. we installed the system in August Time and time again, commitments were made and never met it is now almost November, I have my first payment coming up on the system in a few days, and it still does not work I wish I had never begun this process

5 days ago

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Reply from Sunnova

Hello Larry, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 31st, 2024

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Tom Weekley

I have less solar panels than my next door neighbor. I am getting bills beside the normal bill from my electric company. I think they should come back and install a few more panels.

1 week ago

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Reply from Sunnova

Hello Tom Weekley ,thank you for contacting us directly. You can complete our application and one of our suppliers will contact you.
https://www.sunnova.com/home/#requestafreequote
Thank you,

Oct. 29th, 2024

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Patricia Guzman

They are rude. They are unwilling to help except to say that you are under contract. They are unwilling to compromise or let you speak to support personnel or a supervisor, saying they will call you back within 2-3 business days. They refuse to accept accountability for unresolved issues. They have no real concept of true communication siting that all issues are going to be resolved accordingly and then no one ever calls you back unless YOU call back several times and then they call but it will always come back to your error in communication or non communication with them. You are under contract is all they site on any and all issues.

1 week ago

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Reply from Sunnova

Hello Patricia Guzman, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?

Oct. 29th, 2024

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Carol Greene

It seems to be a good but the salesman did not explain how the system works still trying to figure it out I will see if it is worth it or if I would even tell anyone about it yet

1 week ago

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Reply from Sunnova

Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 23rd, 2024

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Mitch Israel

A lot of communication and follow ups were left specifically to the customer. I needed to follow up multiple times with both Sunnova project manager and PSEG directly in order to advance the process post installation

1 week ago

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Reply from Sunnova

Thank you, Mitch! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Tracey Bird

This company doesn’t fool around. They got right to work, didn’t hesitate to ask questions and make sure they got done right and still done fast. I would recommend them to everyone.

3 weeks ago

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Reply from Sunnova

Hello Tracey, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.

Oct. 14th, 2024

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Eileen Magliola

I have had no issues so far. The process of getting set up and start it was smooth and easy. The only reason I didn't give you five stars is because I've only been up and running for about a week and I don't think that's long enough to give a fair review of the company overall. Time will tell.

3 weeks ago

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Reply from Sunnova

Thank you, Eileen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Marco Meneses, MPH, MS

I don't have complaints about the installation, I was executed as planed and fast. Our complaint is with the the information systems of the company. We had and currently have trouble trying to log into the Customer Portal. They made a mistake, placing as an incorrect user name which makes very difficult to log in or replace the password. The system rejects logs in and is very difficult to see the production of the solar panels, how much we are paying and how much we are "saving" We know that the installation is very good for the environment, but not yet nothing about saving money.

4 weeks ago

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Reply from Sunnova

We appreciate your feedback, Marco. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 8th, 2024

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Sue K.

Good communication waiting on permit approval, prompt arrival when scheduled for installation and repair of drywall after installation. Worked within my availability. Teams all polite and quick to introduce team members on site. Thanks!

1 month ago

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Reply from Sunnova

Hi Sue, thank you for the positive feedback. We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We hope our services keep exceeding your expectations.

Sep. 26th, 2024

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Nick Barraza

My inverter went out on 8-19-2024. I noticed it not working 3 day later. Called to get it fixed they came ordered part which came in bout 5 days later. They scheduled to come 9-18-2024. Almost a month to get it fixed. My solar panels are paid off and I still have to wait a month to get it fixed. Very disappointed on the maintenance service .

1 month ago

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Reply from Sunnova

Hello Nick. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues in a timely matter. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Sep. 27th, 2024

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Martha Koontz

Great people to work with .Im up and running only into 2nd week into operation. Can tell more when I get my first bill . So far im very satisfied with installation and service. Austin T. was great to work with and alway there to answer any questions.

1 month ago

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Reply from Sunnova

Greetings Martha. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 19th, 2024

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Brian Sherry wright

the offer to go solar was a no brainer when the twenty year offer was explained to us and no money out of pocket. when the whole process was explained by Nate their salesperson and how professional the people who installed the system where I was glad, we made the decision to go with solar. Brian Wright

1 month ago

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Reply from Sunnova

Hi Brian, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 9th, 2024

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Garry Dole

Nearly impossible to schedule prompt service. When you talk with live people they say they will add a note to the service request but subsequent conversations all begin without notes which cannot be found....

15 hours ago

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Woodrow Cothran

The information supplied to us,the professional installation of your system, communication with those involved in the entire process.

1 week ago

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Reply from Sunnova

Hello Woodrow. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 25th, 2024

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Janet Moore

I feel like a number, I contacted customer service and Sunnova basically said sorry about your situation but there are no plans or programs for hardships we want our money. Basically the company policy for hardships is, It sucks to be you!

1 week ago

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Reply from Sunnova

Hello Janet. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service via email at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Oct. 25th, 2024

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Jeffery Brewer

This is the first time I've had Solar panels and Battery. Time will Tell how good this is and how Long the Battery will last when needed!!

1 week ago

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Reply from Sunnova

Hello Jeffery. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Oct. 25th, 2024

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Trudy Cohen

Sunnova forces you to sign up for auto pay even if you don’t want to. It’s not told in today contract but they will harass you from a free days after signing your contract until you give in. They will cancel your contract and bill you for the install if you don’t. Completely inscrutable. This should be detailed when you sign the contract, not after.

1 week ago

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Reply from Sunnova

We appreciate your feedback, Trudy. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Thank you for giving us the opportunity to speak with you today.

Oct. 24th, 2024

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Nancy Snyder

I am a Senior not much computer experience. Many different e mails from many different individuals. Unsure of who to respond to, since there are many scams out there.

1 week ago

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Reply from Sunnova

Hello Nancy. Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience caused. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. We look forward to helping you!

Oct. 24th, 2024

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Bob

Where very punctual, and very thorough with there explanations over all a great experience so far and look forward to see what savings we make with this decision .

2 weeks ago

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Reply from Sunnova

Hello Bob, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Oct. 18th, 2024

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Susan

So far, system is working however I'm concerned about the placement of the panels. It's different than what the plan showed and now, it looks like 2 or 3 old trees may have to come down. This does NOT make me very happy!

2 weeks ago

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Reply from Sunnova

Hello Susan, We appreciate you taking the time to reach out to us and letting us know about your experience. For any concerns regarding your system, please provide us your system ID via email at customerservice@sunnova.com.

Oct. 17th, 2024

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John Genzler

Since it has only been working for less than a month, we are holding back 1 star. So far everything you have promised has come to fruitian.we are happy with the results. We do have some questions about hook up with the grid.

2 weeks ago

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Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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Royce Foltz

While the sales team and install teams were fantastic, the administrative personnel in the background were completely oblivious. My panels and service were installed over 45 days before they obtained all the needed documentation from my township and from Met-Ed. When trying to contact that department for updates or resolve, all they offered was “we’re waiting for approval to turn your service on”. This should all have been completed prior to the install or nearly at time of install.

3 weeks ago

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Reply from Sunnova

Hello Royce, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. We have sent you an email with more details on your account's status.

Oct. 10th, 2024

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Andrew R

Good experience with Sunnova. So far things have been as advertised. They came out once proactively to replace a micro-inverter. Was pleased to see that they are in fact monitoring my solar production.

1 month ago

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Reply from Sunnova

Hello Andrew. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 3rd, 2024

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TC Wood

Unfortunately, the the website doesn't update the auto pay when information is submitted there. It seems like there are glitches and there's a lot of going back and forth with requiring the customer to provide the same information. It is also been difficult to get in contact with customer support not only for the customer but for the seller associated to the solar.

1 month ago

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Reply from Sunnova

Hello TC Wood. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!

Oct. 2nd, 2024

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Margo Fabiano

I just got my solar panels installed in August of 2024. Everything was so easy from start to finish. It's still a bit early for me to rate the performance of the panels themselves.

1 month ago

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Reply from Sunnova

Greetings Margo. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 1st, 2024

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Peter Haskins

It took many phone calls to get the fix required. Almost 3 months without battery service. Which cost me financially. But when tech was on site fix was completely done, very professionally handled

1 month ago

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Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 24th, 2024

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Eric Figg

I was an adopted customer referred from Generac for service only. Slow communication getting a service time confirmed. Once we had an appointment they showed up on time. Had parts in the van, and they diagnosed and fixed the problem! They were very professional throughout the process. Highly recommended.

1 month ago

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Reply from Sunnova

Thank you, Eric! We appreciate your review and the time you took to share your experience. We're glad to hear that your experience with us has been exceptional thus far.

Sep. 18th, 2024

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Melecia Lopez

Sunnova has been very helpful Armando C. our Saleman has been helpful & always did the best for us. Solar is amazing & makes it easy for us to pay our payment to Sunnova & not to PG&E.

1 month ago

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Reply from Sunnova

Hello Melecia, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Sep. 18th, 2024

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Drew Stevenson

Ana M. was great working with me every step of the way via text message. Handling and informing me as to where we were along the switch to solar. She's just great makes me talk this company up so much if everyone is as through as Ana is

2 months ago

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Reply from Sunnova

Hello Drew. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 30th, 2024

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Lamar Hopkins

The product is great and all of the technicians that came were very smart and capable. I was disappointed at the length of time between the communications and before the units were functional. It doesn't matter. It's working now and we're very happy.

2 months ago

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Reply from Sunnova

Thank you, Lamar! We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Aug. 29th, 2024

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Frank Begeron Bonvillain

GOOD -- Excellent salesmanship. Mr. Lacey could sell Ice Cream to Eskimos. -- Fast, professional installation of solar panels. -- Worthwhile product, with (I hope) long term monetary savings. WEAK -- Service personnel arriving unnanounced. -- Service personnel arriving without equipment to perform stated service. -- Service personnel not arriving as scheduled/promised. -- Service personnel arriving/leaving without explaining what service was performed. -- Service personnel NOT arriving as/when scheduled. -- Multiple phone calls to service provider not responded to (never responded to). -- Informed service personnel did NOT need access to residence; they DID need access. --

2 months ago

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Reply from Sunnova

Greetings Frank. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Aug. 28th, 2024