Sunnova: Read 6,313 User Reviews From Real Homeowners

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Verified Customer

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Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

5 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

5 years ago

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

5 years ago

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

5 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

6 years ago

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

6 years ago

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Verified Customer

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Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

6 years ago

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

6 years ago

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

6 years ago

Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

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Verified Customer

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Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

6 years ago

Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

6 years ago

Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

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Carmen Gianni

I have 3 more people here that want solar from Trinity, but as the finance company, you're giving them a hard time. I have it here in Perry's Lake, Manahawkin also. Trinity did their job. Now you have to do yours and let the others that want it in this community get it. Our solar just got turned on a week ago. I don't know why the survey already.

9 months ago

Reply from Sunnova

Greetings Carmen. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 21st, 2025

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Mollie Williams

The personnel at Sunnova were easy to work with. They answered any questions I had. The paperwork was clear and easy to understand. Everyone I had contact with were professional and knowledgeable.

10 months ago

Reply from Sunnova

Thank you, Mollie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Gayle Garner

The company informed me about the necessity to change out parts of the unit and that the required parts would be sent to me in advance of the repair. Once received the company would contact me to schedule the repair.

10 months ago

Reply from Sunnova

Hello Gayle. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 27th, 2025

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Makenzie Strohecker

We had to have a trench put in to connect the solar from the detached garage to our home. The workers who put in the trench were very immature and did poorly in “covering up” the trench. They laid hay down but did not pack down the dirt and left it with giant holes scattered all throughout the trench they dug up. Not to mention that we had to clean up after them by finding wires and battery type things all over the yard. Finally after 2-3 MONTHS the workers finally came back and covered the trench the way it should’ve been done in the first place. We also received multiple complaints from our neighbors about the workers who did the trench, just one an example would be that the workers were harassing their dog. The workers also left our breaker box open and did not cover it back up which is a safety risk. The only people from Sunnova we would give 4 stars to are the inspector and Josh. After notifying Josh of all of these issues, he stated we would get something to compensate for all this hassle we had to go through but still have not received anything. My parents had wonderful service with Sunnova which is why we chose them but our service we received was unfortunately stressful and bad.

10 months ago

Reply from Sunnova

We appreciate your feedback, Makenzie. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you have experienced throughout the installation process. If you have any questions or concerns, please do not hesitate to contact us at 866-786-6682.

Jan. 22nd, 2025

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Gerald Fomenky

Solar made easy! Great staff, super friendly and knowledgeable. Couldn't ask for more. Product is great, staff is amazing, thanks Steve and Kamil, y'all really put the light to solar. Will highly recommend

10 months ago

Reply from Sunnova

Hello Gerald. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. Thank you for choosing Sunnova!

Jan. 21st, 2025

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Sheri Evans

I'm a new customer. Our system is up and running and it was smooth sailing all the way through the whole process. Jackson was incredibly helpful and right on top of everything!

10 months ago

Reply from Sunnova

Hello Sheri. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 21st, 2025

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Sean Allen

11 months ago

Reply from Sunnova

Thank you, Sean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2025

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Tim Nortier

Everything about the project was smooth, no hassle, efficient. The Garcia installation crew were FANTASTIC. After just a couple weeks, the panels are generating about 2/3,9f my daily power consumption.In the winter!!

11 months ago

Reply from Sunnova

Hello Tim. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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Paulette Richards

I enjoyed everyone that I've spoken with concerning my solar panels. From sales people to the installers and inspectors. Everyone took the time to explain so that I'd understand. Very caring and friendly people,

11 months ago

Reply from Sunnova

Greetings Paulette. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Dec. 12th, 2024

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Keith Butler

Did work in a timely manner. Very professional

1 month ago

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Ron Tarr

The tech arrived on time and went straight to work. He was professional and courteous as well as informative on the installation and some of his experiences with the inverter by Solar Edge. I was very satisfying operation. The way all such operations should be. Thanks

1 year ago

Reply from Sunnova

We appreciate your feedback, Ronald! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Nov. 27th, 2024

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Ana Angelica Miranda

We're so excited about our Solar System, The person first came to our home to bring us the orientation were so professional, kind and in a very friendly manner. The crew in charge to do the installation made it so fast, secure and in a professional way also. This'll be one of our best decisions made. Miranda's

1 year ago

Reply from Sunnova

Hi Ana! We're thrilled to have you with us. Thank you for the positive feedback. Our commitment is to help ensure you have a clear understanding of every step in our process, and it's fantastic to hear that your experience aligns with our commitment.

Nov. 26th, 2024

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Gary Walck

Very satisfied with installation and performance so far. Just went on line generating in September. I would like to be able to see solar generation and my power consumption better in the Sunnova app. On my phone. I’m able to see the production with a number and bar graph however I can not see my generation numbers with my consumption and what numbers I bank or not. Maybe I’m not using the application on phone correct?

1 year ago

Reply from Sunnova

Thank you, Gary! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Nov. 22nd, 2024

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Kim Sandigo

I liked that everyone from sales to installation to wrapping everything up was timely. The line of communication was awesome in keeping us informed about what stage we were at and they even helped me understand the app on my phone. 👍🏻👍🏻👍🏻

1 year ago

Reply from Sunnova

Greetings Kim. Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 14th, 2024

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Erich Soldat

They were friendly, made it easy and explained everything clearly. We were always kept updated about the progress and the installation was done quickly and cleanly. System works fine now and we are happy to have increased the value of our home while doing the right thing for the environment

1 year ago

Reply from Sunnova

Thank you, Erich! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Lisa Massey

Trinity was very on top of everything guided us though the whole process. Very professional and courteous. The crew that installed our solar was awesome they told us everything they were doing. Go with Trinity very reputable company.

1 year ago

Reply from Sunnova

Thank you for your message, Lisa M. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Nov. 6th, 2024

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Rodrigo Carlos

Sunnova was the best at all aspects, the representative initially pitching the idea of solar was very friendly and thorough. The dates were followed as planned and I had no headaches in dealing with the energy company or the municipality to obtain proper approvals. Overall the best service experience I had since I moved to NJ in Sep 2023.

1 year ago

Reply from Sunnova

Thank you, Rodrigo! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Kimberly Adametz

First off, communications was poor. Many times there were delays answering my quest for information. Scheduling info was sketchy when it was relayed to me. There were various problems during the installing thatcaused delays. The installation presented issues for the fire dept. There were conduits that caused obstructions to the fighters. It took 2 returns visits to correct the issue. My home has a metal roof. The conduit would prevent fire fighters from using roof ladders should it ever became necessary. Speaking to the installers, they told me that they had little to no experience working on metal roofs. The second time they came to move the conduit I had to explain where they should route it to meet the fire dept. requirement. The second crew that came out also left a mess of wire and other debris on our drive way that we had to clean up. I feel that there were unnecessary delays in turning on the system.

1 year ago

Reply from Sunnova

Thank you, Kimberly. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Should you have any questions, please do not hesitate to reach out to us at customerservice@sunnova.com or at 866-786-6682.

Oct. 30th, 2024

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Jeremy Kerstetter

I have been with Sunnova 5 years. In that time I needed 2 service calls, one was resolved within a couple days, the other took a could months due to a parts shortage but they made it right on my bill. Overall, I've been very satisfied.

1 year ago

Reply from Sunnova

Thank you, Jeremy, for taking the time to write us a kind review. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 25th, 2024

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Robin Zsampar

From the planning stage to the installation and permits, and now after a full year of saving on our electricity bill, we could not be happier. We were informed at every moment of what was happening next. A fantastic company and so glad we chose Sunova and Trinity for our service!

1 year ago

Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2024

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Cindy Oliphant

They were concerned about me as a customer making sure that I understood what was going on in every phase of the installation. When ever I had a question I got an answer, there was no putting me on hold or ignoring the question. The feeling I got over the phone was that they cared about me.

1 year ago

Reply from Sunnova

Thank you, Cindy! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. We are glad to have you with us.

Oct. 14th, 2024

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Thomas Turner

The installation was seamless and professional. It is too early to tell if we will see any savings on our electric bill. We were told by the sales person that they would have someone trim the oak tree in our back yard to maximize the sunshine on the panels but that has not been scheduled and can’t get anyone to tell me when that will occur spite of my inquiries to the office and to the sales person. I also asked about getting an app to monitor performance but have not received a response. I would appreciate having a designated contact person.

1 year ago

Reply from Sunnova

Thank you, Thomas! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. For any questions you may have regarding your system or agreement, you may reach us via email at customerservice@sunnova.com with your system ID or the case number. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Patricia Smith

I like the installation. The communication about how to turn it on could have been clearer. I thought it was on until I received a email three week later saying there was no signal. The instructions told us to turn the outside switch to on an flip the breaker box switches, but I believe the breaker box switch may have already been on and when we flip it it turned it off.

1 year ago

Reply from Sunnova

Thank you, Patricia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Maryann Mellor

After a storm damaged some of my connectors to my solar panel, I called Generac and they scheduled Sunnova to come out and make the repairs. They came and fixed everything so I am back in good shape. I’m very appreciative of the great work done by the repairman.

1 year ago

Reply from Sunnova

Thank you, Maryann! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Sue K.

Good communication waiting on permit approval, prompt arrival when scheduled for installation and repair of drywall after installation. Worked within my availability. Teams all polite and quick to introduce team members on site. Thanks!

1 year ago

Reply from Sunnova

Hi Sue, thank you for the positive feedback. We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We hope our services keep exceeding your expectations.

Sep. 26th, 2024

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Nick Barraza

My inverter went out on 8-19-2024. I noticed it not working 3 day later. Called to get it fixed they came ordered part which came in bout 5 days later. They scheduled to come 9-18-2024. Almost a month to get it fixed. My solar panels are paid off and I still have to wait a month to get it fixed. Very disappointed on the maintenance service .

1 year ago

Reply from Sunnova

Hello Nick. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues in a timely matter. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Sep. 27th, 2024

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Martha Koontz

Great people to work with .Im up and running only into 2nd week into operation. Can tell more when I get my first bill . So far im very satisfied with installation and service. Austin T. was great to work with and alway there to answer any questions.

1 year ago

Reply from Sunnova

Greetings Martha. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 19th, 2024

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Brian Sherry wright

the offer to go solar was a no brainer when the twenty year offer was explained to us and no money out of pocket. when the whole process was explained by Nate their salesperson and how professional the people who installed the system where I was glad, we made the decision to go with solar. Brian Wright

1 year ago

Reply from Sunnova

Hi Brian, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 9th, 2024

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Drew Stevenson

Ana M. was great working with me every step of the way via text message. Handling and informing me as to where we were along the switch to solar. She's just great makes me talk this company up so much if everyone is as through as Ana is

1 year ago

Reply from Sunnova

Hello Drew. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 30th, 2024

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Lamar Hopkins

The product is great and all of the technicians that came were very smart and capable. I was disappointed at the length of time between the communications and before the units were functional. It doesn't matter. It's working now and we're very happy.

1 year ago

Reply from Sunnova

Thank you, Lamar! We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Aug. 29th, 2024

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Frank Begeron Bonvillain

GOOD -- Excellent salesmanship. Mr. Lacey could sell Ice Cream to Eskimos. -- Fast, professional installation of solar panels. -- Worthwhile product, with (I hope) long term monetary savings. WEAK -- Service personnel arriving unnanounced. -- Service personnel arriving without equipment to perform stated service. -- Service personnel not arriving as scheduled/promised. -- Service personnel arriving/leaving without explaining what service was performed. -- Service personnel NOT arriving as/when scheduled. -- Multiple phone calls to service provider not responded to (never responded to). -- Informed service personnel did NOT need access to residence; they DID need access. --

1 year ago

Reply from Sunnova

Greetings Frank. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Aug. 28th, 2024

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Michelle S

The process took a very long time. A lot of back and forth. I'm glad I'm a Project Manager as I had to manage and coordinate between Sunnova and V3 and the 3rd party electrical contractor to get this project finished up. 3rd party electrical contractor almost caught house on fire with poor electrical wiring which was against code. The staff that did show up at the house never knew what they were working on and relyed on me to tell them and coordinate with your other team member to determine how to get them to accomplish the tasks. I'm glad I'm an engineer and my boyfriend is and electrician. Lots of mis wiring and also had the battery backup mis-wired for I don't know how many years as it was feeding off the grid and not the solar system which is probably another reason our true up bill had been so high every year. The electrician and V3 staff told us this as well. I will be moving in the coming months and I just hope that this potion of the sale of the house with the leased solar goes more smoothly than the install did.

1 year ago

Reply from Sunnova

Hello Michelle. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the experience you've had. Thank you for giving us the opportunity to serve you better.

Aug. 15th, 2024

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David L Bologna

1 year ago Edited August 1, 2024

Reply from Sunnova

Thank you for sharing your positive feedback, David L Bologna! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Thomas Muise

I had have nothing but an excellent experience with my solar installation. From the salesman, to the account team, to the installers, and the follow up team, everyone has been super nice, professional and a pleasure to work with.

1 year ago

Reply from Sunnova

Hello Thomas. Thank you for your 5-star rating! Our goal is to provide world-class customer service, and ensure the switch to solar a smooth journey. We're pleased our efforts are reflected in your experience. We are grateful for the positive feedback.

Jul. 31st, 2024

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Laura Jackson

From start to finish, this was a great company to work with. I was a bit hesitant going solar, because I didn't know much about how the whole operation worked. They were always willing to explain my questions and taught me a lot to make me confident.

1 year ago

Reply from Sunnova

Hello Laura, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jul. 12th, 2024

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Jamie Cookson

We have partnered with Sunnova twice now because when we moved to a different house that did not have solar we knew what we were missing and it was a no brainer to seek them out again for solar panels. Absolutely no regrets, and would 100% do it again at both locations if I had to.

1 year ago

Reply from Sunnova

Hello Jaime. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jul. 11th, 2024

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Campbell334

The whole process has been easy, quick and seamless. Their communication has been amazing and keeping us up to date on all processes. From the sales person to the last person to verify everything with the installed system, everyone has been great!

1 year ago

Reply from Sunnova

Hello Campbell334, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 1st, 2024

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David De Leon Defendini

am very satisfied No,am very satisfied and pleased and I recommend it to all my friends, family and neighbors and they are very responsible with the guarantees thank you satisfied and pleased and I recommend it to all my friends, family and neighbors and they are very responsible With the guarantee, thank you for all the attention you provide.

1 year ago

Reply from Sunnova

Hello David De Leon Defendini, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Jennifer Herring

Our installer Noah made this happen. The city and Ameren had him scrambling for 2 months. If it wasn't for him answering questions and keeping us informed, we would have scrapped solar after the first month of back and forth. So the 5 stars are for him!

1 year ago

Reply from Sunnova

Hello Jennifer. Thank you for the 5-star rating! We're here to support you every step of the way!

Jul. 2nd, 2024

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