Sunnova Reviews

The Icon/Sunnova sales rep was very straight forward and honest unlike some of the other solar sales reps I had encountered from other companies. He was very genuine and his continuing follow ups kept me in the loop. The installers were also on point and friendly guys. I liked that tue installation crew was from the company amd not a 3rd party installer. All start up instructions were sent via email amd if I had any questions, they were quickly answered via text or call from the sales rep and/or corporate support. In the first few days I'm already seeing energy generation credits vs. consumption, so I'm happy.

From the beginning to the end Phil was awesome and bent over backwards for us. The installers were very professional too and respected my roof and yard. The communication between Mars and the workers were not so great. Everytime I had an issue I would write Mars and Phil and Phil would answer first and Mars would answer days later. I had issues trying to turn on my solar and it was a Friday and I wrote Mars and Phil. Phil came out at 8pm had to use flashlight but he got me on. It took Mars 3 days later to tell me he would send someone out. I told him Phil already did it. All in all if it weren't for Phil not sure I would recommend Kayo. But he helped me when I panicked as I am elderly and he jumped when I called or texted and found my answers. I had workers just show up without cal or text first and I wasn't happy. I texted Mars and it took him awhile to respond he said he wasn't notified they were coming. Not I'm sorry. Mars had an attitude from the Start I felt. He did nothing for me. Honestly it was Phil from Start to finish. I am very happy with my solar and how it looks on the roof. The wire guys for pigeons were great too.

I had an outstanding experience with Sunnova and Our World Energy. Christian, my salesperson, was extremely responsive and helpful throughout the entire process. The installation of my new Air Conditioning Unit and solar panels was carried out efficiently by a quick and polite crew. The professionalism of everyone involved was commendable, and they promptly addressed any hiccups that arose. I'm particularly grateful to Meldred, my project manager, who kept me well-informed and promptly answered all my questions. The entire process, from start to finish, only took 2 months, and the permitting with my city and electric company went smoothly. My solar unit is now up and running, and even in 100-degree heat, it has reduced my reliance on the electrical grid to 0%. I couldn't be happier with the outcome. Kudos to Sunnova and Our World Energy for their excellent service!

I’m writing this review because of the negative feedback I keep hearing from people that I talk to about getting solar. I tell people that I have had a positive experience dealing with Sonnova throughout the entire process of getting solar installed. First of all the rep I spoke with told me over and over to talk with him about any problems I may have and especially any problems other folks tell me I’m going to have and he will explain how Sonnova’s crews address it if it’s a factual problem or he will explain why it is a made up problem. Along with great communication ever person/ crew that was involved with the process was professional and explained their piece of the Solar process from the tree service and roofers to the Solar staff. Even the amount of time it was going to take to get the solar up and running (3mos) was explained step by step as each item was being addressed. So if you are looking at getting solar contact Sonnova. So far I help my mom through the process and I was so impressed that I got the ball rolling immediately for my home then my neighbor and my brother.

I shopped solar companies for about 3 years and hadn't yet come across one that made sense to go with. So many variables....lease or purchase?....how reputable is the company?....was the sales rep ethical and honest, or at least seemed so?....what about resale of my house and it's effect on my solar contract?....what are those variables?....and what governs resale value?....what will I pay the solar company monthly, and how often will that change?....what will I be guaranteed?....what will I pay my electric company and how will I sell back my unused power? Well, after many presentations, price quotes, questions answered, and other investigatory steps on my end, Sunnova was the one company that made sense to me all around! Before signing, I sent my contract to two individuals for their opinion on it (one was definitely advising that I NOT go with solar....until they read the Sunnova contract). I also knocked on many of my neighbors doors to get their input on their own (other) solar systems. Before I even met with the sales rep (who was also awesome in many ways) I had done a 2-year financial evaluation of my utility bills, so I was very aware of what I had been paying before. Throughout the sales process, whenever I needed more information or questions answered, the sales rep was very responsive, professional and prompt. I even reached out to the regional manager for a couple of other questions, and received a phone call on a Friday night at 8 pm! Then, after I gave them the "thumbs up", I paid NOTHING out of pocket - ZERO. They even removed a tree to improve my sun exposure, at NO cost to me. My lease payment will NEVER change - not ever, in 25 years, and my electric bill has been $4.95 every month since my solar went live (that's a service charge from PSE&G). What more could you possibly want for installing an ecologically friendly, non-polluting, safe and effective source of power for your home? Sunnova "dotted all the I's" and "crossed all the T's" for me. If you have been considering Solar for your home, what are you waiting for? Call Sunnova. I highly recommend Sunnova for your Solar Company!

Camilo, the Sunnova Technician (subcontractor for Solar Edge) deserves 10 ⭐ for his service. Camilo not only was professional, knowledgeable but also caring, as he contacted Power Edge on my behalf (since they do not answer my calls/voicemail messages) enter my new inverter serial number, so I can finally see the actual production of my solar Edge panels system through the app. I was without my solar system since June 9th, 2023, and so far paid 2 electric bills for more than $400.00 each. I regret that I bought my solar panels system from Solar Edge, this is the second time that my inverter has to be replaced and the wait for a new one, both time has been umberreable. Solar Edge is unreliable with no existing customer service. Camilo deserves at the very least, a letter of appreciation for his service. Thank you very much 👍. Good job!

Everyone connected with Sunnova was very professional, extremely knowledgeable and stayed in continuous contact with me from the start to the finish of my solar installation process. I felt very well taken care of, always received a prompt response to any and all questions or concerns that I had. My sales manager, Austin, contacted me every week to update me on each aspect of the installation and installation installation manager, Josh, was also in continuous communication with me and very prompt to return my call if I had any questions. I would highly recommend Sunnova to anyone considering solar for their electric power source!

I'm a satisfied customer. Sunnova does great work. They were so efficient and timely. I like how the panels look on my roof. They took the proper time to have the engineers layout how the panels would best go on OUR roof. The appearance enhances the roof--not detract from it. The employees have been quite responsive to any questions I've had. The Solar Consultant, Richard Ford, was the game changer for me. He was willing to educate this consumer--not force solar panel sales and an educated consumer can make a better decision. We made an excellent decision in choosing Sunnova. I've already told at least 20 people to consider this company and go with my Solar Consultant, Richard F.

Sunnova Solar has exceeded expectations with their exceptional services and offerings. From their user-friendly website and informative resources to their powerful app, they have created a seamless and convenient experience for customers. Their sales representatives have been highly professional, knowledgeable, and dedicated to customer satisfaction, providing valuable guidance and addressing inquiries with transparency. Sunnova Solar's commitment to personalized service, ongoing support, and commitment to environmental sustainability make them a top choice in the solar energy industry. Overall, Sunnova Solar Company delivers outstanding service, making them a highly recommended choice for those considering solar energy solutions.

Our Sunnova roof is saving us a ton of money on electricity costs! BigWave Roofing and Solar was our installer (we're in South Jersey) and continues to provide great service to our system. My husband and I bought an old house a couple of years ago and decided to add solar due to the newest federal tax incentive. As Costco members, we tried getting pricing thru their SunRun rep, but they wasted about 3 months of our time to finally tell us that SunRun could only save us 10% on our energy bill because our old house didn't have sufficient attic space. Even the SunRun rep said that their company doesn't take difficult jobs. A friend of mine referred me to Mark at BigWave Roofing and Solar who is our Sunnova representative. Mark and his team came up with a plan and had my solar installed within the time frame that the other company had promised, and has provided excellent customer service since! We have over 45 panels on our 110+ year old home, and its great that the panels blend in well enough that no one has noticed we had solar installed. A few weeks after our house was up and running on solar, I was surprised when I received a text from one of BigWave's reps letting me know that they were dropping by the house because they noticed a few of our panels weren't functioning properly. I was very happy they saw our system was malfunctioning before I did! He had it fixed that day and we only lost a few hours of full functionality. So, we are very happy with our choice to go with Sunnova and BigWave Roofing and Solar.. it is a great combination!

So far so good. We had solar panels installed and have enjoyed near zero electric bills ever since, even when using the air conditioner in the heat of summer. I also like to feel that clean energy from this roof is contributing to the improvement of the overall balance of climate for the future. I recall the balance of the climate 80+ years ago when I was young and see the differences that have occurred in the last nearly a century of atmospheric changes with added CO2, CH4 and the reduction of O3 b/c of human behavior. I taught science for 28 years so I am conscious of these changes as I observe them happening around me.

Extremely prompt service. Reps at Trinity solar are awesome. Any issues I had were talked to in an easy to digest answer when it came time to install such as " we need to update the tubing and wiring to conform to code to match the fuses" which by the way shout out to the tech that did that work on a sub 9 degree Saturday. After a month or two did I finally see the eversource bill take drastic drops. Now I don't pay eversource a dime. Infact they owe me as of right now, $270. Solar ain't the savior they make it out to be but it's certainly a more stable element when dealing with electric company monopolies.

Used local installation team Melpro, they were very efficient, courteous and knowledgeable. Installation was quick and desirable. Sonnova has been very good with updates and information. I live in Puerto Rico so we have had various power outages and we have not been effected by them at all. My bill to the grid has been an alarming service charge of 4.00 a month. We still use the grid but the offset of power given to the grid has been a delight. I have recommended Sonnova to friends and have connected and have the same experience. I am very satisfied and feel very confident that i can finally manage my energy usage at home.

Where to start the salesman? Tony M absolutely awesome. Very enthusiastic. Very knowledgeable, personable all around. Great guy install team. Very professional, efficient fast when they left. Couldn't even tell they were there. The only issue that I had was my install was done sooner than originally anticipated which caused delays in my hookup. The town inspection the Trinity rep. Awesome! Very personable. Very knowledgeable. Went through everything after the inspection the hook up. Didn't even know what happened. Got the call saying to hook up. Everything's been good to go so far. Oh and along with the install team the guys that came in braced up my roof in and out cleaned up after themselves again. Didn't even know they were there. Very satisfied so far. Have and will recommend. Trinity solar to anybody wishing to go solar

Great job installing the system. Clear instructions through the permit process. I paid ZERO dollars.

Knew what to do. Repair was quick and everything is working like it should. People were very professional.

Excellent customer service. They give attention to detail and always try to resolve issues that meet the clients needs

They have arguably the worst customer service I have ever dealt with. They moved all call centers overseas, and the reps will not put you through to a supervisor or US agent no matter your situation. On top of all that, our first service appointment was blown off entirely.

This has to be the worst company ever. They damaged numerous major appliances including but not limited to, refrigerator, dryer, garage opener, when they super surged my house after instalation. They have been dragging their feet with the the compensation for new appliances.

All went well Would have liked a live explanation re how it all works in the end instead of just being sent a written manual

They promised to wire a shed along with the solar panels and have failed to do so or contact to keep me informed. The representative his name is just and works in the reno fallon area made all the promises and won't answer the phone. I have called 5 or 6 times now. Never go through.

Horrible, worst experience ever…their sub contractors hired other contractors….had so many problems took forever to fix damages caused by them had to hunt them down and still the repairs were awful! Wish I didn’t do this and saved me the stress!!!!!

Lack of finishing the project to completion and lack of service and teaching me how to monitor system and getting it troubled shot at completion.

This company has been very informative and efficient in keeping us informed on the progress of our system. Highly recommend going with them!

Thank you for sending such a professional informative reps which answered my questions. They were superior and Im truly grateful for your service

Sunnova showed up earlier than my appointment as I had hoped and repaired my system. My system is back online and producing great energy!

Sunnova is an incredibly frustrating company to deal with. A client of theirs gave them the wrong number to contact, my number. I received multiple texts and calls meant for their client. They would not delete my number from their account list even though I asked several times. Kept sending me texts and calling me on several occasions. They even sent me a link to review them since they STILL HAVE YET TO REMOVE ME FROM THEIR LIST. I hope their work makes up for an utter lack of care and attention to detail. For the love of all things holy and all things not, stop contacting me. Thanks.