Sunnova: Read 5,941 User Reviews From Real Homeowners

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Abner Lantz

I am still not very agreeable on the location of the panels on the building, due to some trees blocking the sun. The original estimate hadn’t included the trench, then after I signed contract I had to sign another contract for the trench. The trench backfill had a very rocky surface and wasn’t rolled or made flat. Cleanliness while the install crew was there was not exceptional. I am really hoping for results from this system soon.

6 months ago

Reply from Sunnova

Hello Abner, we value your continued engagement and appreciate your input regarding this matter. If you have any issues regarding your production, you may contact us, and we can further assist you.

Apr. 19th, 2024

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Victoria Torres

So far, I am very happy with Sonova thank you for your service. I am very glad to be out of the power company control power companies are getting ridiculous with prices so thank you for your solar. I feel I will have better quantity of life now that I have solar and it won’t hurt my budget. I’m happy to have become your customer thank you🙏

6 months ago

Reply from Sunnova

Hello Victoria! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Apr. 17th, 2024

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Charles Miller

7 months ago Edited March 27, 2024

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Diana Bianchi

My experience with Sunnova was pleasant from start to finish. I got all the information I needed, I asked for some time to think about it and was never pressured into it. After doing my research I reached out to move forward with the process and I'm very happy with the way things are going so far. ☺️

7 months ago

Reply from Sunnova

Thanks for reaching out to us, Diana. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Ferenc Boldog

The interaction with Sunnova was the most straightforward part in the overall vendor/system selection, engineering design and installation process. They have clear communication with the client and well-established interactions with the installers.

7 months ago

Reply from Sunnova

Thank you, Ferenc Boldog! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Tom Burchfield

I liked the salesman Brock was very professional and helpful. The installers where very professional also and installed the system in a timely manner. I just turned on a couple days ago so I'm going to need some more time to check it out but I'm hoping it saves me money on my Electric bill like I was told it will.

7 months ago

Reply from Sunnova

Thank you, Tom Burchfield, for taking the time to write us a kind review. Glad to hear that Brock delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

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Sam Antoci

I was a bit sceptical at first, but decided to bite the bullet and get the system installed. My monthly cost was immediatly cut by 60-70% and its been great to get $5- $10 electric bills during the summer when we have the central air on non-stop!

7 months ago

Reply from Sunnova

Sam Antoci, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Cathy Nappi

My Sunnova representative was wonderful. From the first time that we got together I found her to be very knowledgable about the solar industry. She was interested in my plans for solar. I have to give her the credit for my decision to go solar.

7 months ago

Reply from Sunnova

We value your view, Cathy Nappi. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support and are happy to hear your experience with your Sunnova representative!

Mar. 26th, 2024

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Roberto Fois

Sunnova manages my solar panel array, which has consistently produced most of the electricity we need for our home. Even with the many appliances we run in the house, the production seems to be sufficient to make us less dependent on the grid. The app that monitors the system is also quite user-friendly.

7 months ago

Reply from Sunnova

Greeting Roberto! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 26th, 2024

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Kay Morris

Great customer service! I was cautious at first because of other experiences with other solar companies but between V3 and Sunnova my experience has been great. Solar panels go in on Tuesday along with a new breaker box (2 days for the panel). Communication has been great for all steps leading up to this.

7 months ago

Reply from Sunnova

Greetings Kay! Thank you for choosing Sunnova as your solar service provider! Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Mar. 26th, 2024

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Randall Halcom

Very pleased with the whole process. My only go back would be for a better explanation of the federal tax credit. You don't get it all in the first year unless you owe huge taxes. I had to make significant investment changes to get the remaining 70% in the second year.

7 months ago

Reply from Sunnova

Thank you, Randall Halcom! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Rick McB

Thank you for your help in establishing us as solar users. The operation was seamless. Rick especially was knowledgeable and explained every question we had. It was a flawless job and we thank you so much. Sincerely, Richard McBurney and Cynthia McBurney.

7 months ago

Reply from Sunnova

Thank you, Richard and Cynthia McBurney for taking the time to write us a kind review. Glad to hear that Rick delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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James Howland

I liked the fact that on outlay of money was needed. The installation was fast. The only hold up JCP&L delays. No fault of Sunnova. Had only one issue that I did't even know about until the crew came to repair it! Very happy with the system.

7 months ago Edited June 12, 2024

Reply from Sunnova

Hello James! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Deborah Magazino

I have no complaints. The employees are well versed and make a point to dumb it down when needed. I’m glad we chose this company! I interviewed several other companies but they didn’t make me comfortable. Sunnova’s solar panels are more efficient. I highly recommend them.

7 months ago

Reply from Sunnova

Deborah Magazino, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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David Kane

Sunnova has very attractive loan rates and works well with local installers to get the job done. Their customer service phoneline is hilariously awful, but don't judge the outsourcing here too harshly - behind this front line group are a team of dedicated account professionals that can actually handle any issues that may arise.

7 months ago

Reply from Sunnova

Hi David Kane! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Lorraine Porcella

It was a great experience for us from the salesman to the installers to the project manager and to customer service. They were all very professional, and friendly, and I felt confident in their ability to complete my project on time and with great care.

7 months ago

Reply from Sunnova

Thank you, Lorraine Porcella! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Stephanie Bloniarz

We have enjoyed the entire process of going solar with Sunnova. They have been professional, communicative, informative, efficient, helpful and QUICK~ Very impressed with this company and highly recommend them to anyone considering solar!

7 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Stephanie Bloniarz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Brad Heise

Uninterrupted service through sudden or programmed outages allows great piece of mind. Scheduled payments over the life of the warranty, 25 years, is just the best possible scenario now that we no longer pay PG&E. When designing, ensure you know your households peak loads to get the installation just right!

7 months ago Edited October 7, 2024

Reply from Sunnova

Hi Brad Heise! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Clasina Schoen

Do not hesitate to install Trinity Solar Panels. From our first meeting with our sales representative, the professional installation and the weekly updates when inspections would happen, and when we finally could turn on our system. So exciting and it All Went Smoothly !!

7 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Clasina Schoen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Mike Frantz

I work with Noah F. He's very knowledgeable and professional. He works hard to get the job done. The crews that did the installation have been great. And the company is on top of things when it comes to production and power management.

7 months ago

Reply from Sunnova

Thank you, Mark, for taking the time to write us a kind review. Glad to hear that Noah F. delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Robert Frye Tucson, AZ

Great company to work with very honest and answer questions that I have work done in a timely manner I haven’t received my first electric bill yet but by my meter reading I’m very pleased. They are an excellent company to work with

7 months ago

Reply from Sunnova

Hello Robert! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 18th, 2024

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Nolan Kurtz Harrisburg, PA

Entire process for start to finish went smoothly and as indicated. I really like the concierge team and service they provide. They kept us apprised of the completion of each step as well as what was going to happen next. They hit every milestone timely.

7 months ago

Reply from Sunnova

Hello Nolan Kurtz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Timothy

it was free and it cut my electric bill to $0.00 , ive not gotten a bill from Duquesne Light Company because my system generates enough electricity to sell my overage back to the supplier and into my account at a surplus . i pay sunnova $61.00 a month and nothing more .

7 months ago Edited June 5, 2024

Reply from Sunnova

Hello Timothy, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

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Emily Mary Dallas, TX

Sunnova has been excellent to work with,from the beginning of the process to the end. Everyone I dealt with was very knowledgeable and professional. If you're considering solar,I highly recommend going with sunnova because they are reliable, affordable and have great customer service. "I highly recommend sunnova to anyone looking for solar power.

8 months ago

Reply from Sunnova

Hello Emily Mary, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 5th, 2024

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Karel Hecker Barstow, CA

The sales representative was very knowledgeable in answering my questions. The installers were excellent. Customer service was not as helpful. Customer service said i could receive my invoice through regular mail not through the internet. When i called again customer service said they could not do that. I am a victim of identity theft and do not like doing any business on line and it states in your contract that I can choose to have it nailed to my po box. My electrics bill is still higher than I like. But what's done is done. I see solcius went bankrupt. I can no longer reach the sales representative and a few times when i called customer service you referred me to the sales representative. In the future I believe you all need to be on the same page.

8 months ago

Reply from Sunnova

Hello, Karl Hecker. We value your review and your feedback. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing right away. Thank you.

Mar. 4th, 2024

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Verified Customer

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M Morongo Valley, CA

They have responded to my issues. The product was put up prior to covid closures. There were some roof issues. I was contacted after quite some time. People came out and fixed the issue of leakage in the house. There was nothing fixed in the interior. I have contacted them and got a response but had been out of the area.

3 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*

Aug. 10th, 2021

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Verified Customer

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Phoebe Mossey South Yarmouth, MA

Our electric bill, especially in summer when we're using central air, has dropped dramatically. Also the panels themselves are solid black and much more attractive than others that have ugly black pipes visible.

3 years ago

Reply from Sunnova

Phoebe, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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John Crockett Crowley, TX

Ease of installation and set up, after installation and set up operation is seem less with little to no personal interactions. Receiving monthly email reminders for upcoming payments is also extremely helpful

3 years ago

Reply from Sunnova

Thank you for sharing your story, John! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jun. 22nd, 2021

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Verified Customer

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Barbara Miller Fresno, CA

When I talked with the sales person and signed up, he told me I would never pay more than $120 a month, and this never happened, so of course I am disappointed. But very thankful to cutting back on my PG&E bill. So, I am thankful for that.

3 years ago

Reply from Sunnova

Thank you for sharing your story Barbara! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please feel free to reach out to us if you have any further questions. ^JD

Jun. 22nd, 2021

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Verified Customer

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Barbara Bellamy Fort Worth, TX

saving me money, great customer service, very courteous work crew, courteous, respectful of property.. Cleaned up everything before leaving ..well prepared for city inspection.

3 years ago

Reply from Sunnova

Hi Barbara, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.**MC

Apr. 19th, 2021

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Verified Customer

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Joy Deal Houston, TX

They were very good in delivering the product but didn't quite understand that I may have an electricity bill still. Luckily now we do see the credit but did not like paying $98.12 plus Green Mountain bill..that may continue until summer time when AC is used but at least we will see the credit applied.

3 years ago

Reply from Sunnova

Thank you for sharing your story Joy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ JD

Apr. 5th, 2021

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Verified Customer

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Joyce Clark

The entire team was knowledgeable and answered ALL my questions immediately. They were courteous and handled the installation exactly as they promised, which included removing and replacing my patio pavers.

3 years ago

Reply from Sunnova

Thank you for sharing your story Joyce! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Dec. 2nd, 2020

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Verified Customer

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Ilima Segoviano

Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.

4 years ago

Reply from Sunnova

Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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Verified Customer

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Wendy Carter

Efficient and thorough installation and explanation of each step in the process. The representatives kept me fully informed of what the next steps were and an estimated timeline for the permits and inspections.

4 years ago

Reply from Sunnova

Good morning Wendy, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Linda Cotter

They did a good job. My only critique was the explanation of the process lacked information about the complexity and time that would be involved in getting the panels up and running. Most of that delay was due to the electric company and there required work.

4 years ago

Reply from Sunnova

Good morning Linda, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Fred G

Excellent work done in a timely manner, the team was professional and left work area clean and organized after each days work. Product functions as promised. I would recommend them to family and friends.

4 years ago

Reply from Sunnova

Hello Fred G, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Jan. 8th, 2020

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Verified Customer

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Michael Messore

HAd contacted local rep after installation wit a concern and never got a response. Also one man came to follow up after the installation and said he found a minor problem that he said would be addressed. when the crew came they said they couldn't find anything wrong. no explanation was ever given.

4 years ago

Reply from Sunnova

Hello Michael Messore, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Pete

Everything was pretty typical of the process of getting solar. This is me second time buying solar. Everything happens behind the scenes so to speak and since I haven''t had to contact them because everything has gone pretty smooth. No hassle and everything happens the way it should.

4 years ago

Reply from Sunnova

Hello Pete, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Jennifer Alexander Chico, CA

The people I interacted with were very knowledgeable, helpful, and friendly. I never felt like I was bothering anyone with my questions. The installation was quick and efficient.

4 years ago

Reply from Sunnova

Hello Jennifer Alexander , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Pat Weiffenbach

Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.

4 years ago

Reply from Sunnova

Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Nov. 26th, 2019

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Verified Customer

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Hollace Paternoster

Everything was done exactly the way Andrew said it would be, Install was done on time and very clean and neatly done. I pay my bill each month and have had no trouble and for that I am a happy person. Thanks

5 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for sharing your story Hollace! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

May. 8th, 2020

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LadyD

I love the solor panels I love the money I’m savings on my energy bill

2 weeks ago

Reply from Sunnova

Thank you, LadyD! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Emily

Daniel was very thorough & professional plus he explained everything.

2 weeks ago

Reply from Sunnova

Thank you, Emily! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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James Ruffin

I had my unit for three years and the savings are worth the investment.

3 weeks ago

Reply from Sunnova

Hi James, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Patrick Murphy

When i needed to contact them could not get through by phone. They said they were only taking calls from installers not home owners. My inverter was bad

3 weeks ago

Reply from Sunnova

Hello Patrick. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. To ensure we address your concerns effectively, we request you to provide us with your system ID or the case number via email at customerservice@sunnova.com. We look forward to providing you with personalized assistance for the best possible resolution.

Oct. 10th, 2024

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danny patel

very happy with service will recommend to all my friend's and family's

3 weeks ago

Reply from Sunnova

Thank you, danny! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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JillM66

I like the fact that I'm helping the environment. The only thing I'm not happy with is the increase each year. It won't be long and I won't have any savings from the panels. They will end up being more expensive than the electricity payments.

4 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 5th, 2024

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Chuck Bruce Liberty Hill, TX

Very clean installation of my FranklinWH Battery System (2) 13.6KW Batteries to accommodate my 10.08KWP Solar System the was previously installed by an out of business company. Everyone from the sales rep to the lead tech and his crew were very knowledgeable about the product they sold and installed. Very thorough follow through from the whole team up to the commissioning of the product. Very satisfied!

9 months ago

Reply from Sunnova

Hi Chuck Bruce, thanks for reaching out to us. We've seen your posts and want to help. To do so effectively, please DM us your system ID or case number. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation.

Jan. 8th, 2024

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D.J. Mycka McKees Rocks, PA

The product is a bit more expensive than we were anticipating, but through loans and rebates, make the decision an affordable monthly decision. Our sales rep, Kelly, was so amazing through the entire process. She helped walk us through if it was the right decision for us or not. We never felt pressured and felt very informed to make the decision to go with the panels on the roof. :)

10 months ago

Reply from Sunnova

We value your view, D.J. Mycka. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enabling us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Jan. 2nd, 2024

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Bill Johnson Delano, CA

I had an outstanding experience with Sunnova Energy. Their customer service swiftly addressed all my concerns, ensuring a hassle-free journey. The solar and battery installation was prompt, sparing me the complexities of dealing with SCE. The user-friendly website and apps further enhanced my overall satisfaction. Sunnova truly excels in reliability, efficiency, and customer service – earning my full 5-star rating.

10 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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