Sunnova: Read 5,941 User Reviews From Real Homeowners

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cynthia trepanier

Fantastic group to work with. Trinity Solar is who we went through and they are partners with Sunnova. The entire experience was easy and we loved working with everyone involved

7 months ago

Reply from Sunnova

Hello, cynthia. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team and trinity solar!

Mar. 30th, 2024

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David Jorg

They helped us convert to solar, including the necessary panel upgrade and the process even prompted us to pursue getting a new roof that was covered by insurance due to recent hail damage.

7 months ago

Reply from Sunnova

Thank you, David Jorg! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Suzanne Kidwell

Sunnova had a wonderful sales staff and panel crew to install the product. We asked questions and they answered each one. They also offered multiple offers to help us pay for the product.

7 months ago

Reply from Sunnova

Suzanne Kidwell, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Walter Molter

I was very pleased with everything some of the bid I thought they were very upfront it explaining everything and I got everything done on a timely manner in which they said they would

7 months ago

Reply from Sunnova

Hello Walter Molter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Phil Krygsheld

The representatives were readily available to answer our questions. They got back quickly and professionally. They gave us the information that we needed to make the best decisions for our home. Thank you!

7 months ago

Reply from Sunnova

Phill, thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 28th, 2024

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Gemmy

Just beginning processes to have solar energy installed. Ethical energy and sunnova have made the process very easy to this point…..waiting on municipality to review and approve permitting requests.

7 months ago

Reply from Sunnova

Hello, Gemmy. We value your positive feedback. We're dedicated to offering the finest customer service possible. We hope you are able to be in service soon!

Mar. 26th, 2024

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Donna

It has be an easy transition from day one from explanation of how everything works to finalization. No hidden surprises or problems. They have a great team that work smoothly.i highly recommend Sunnova

7 months ago Edited June 12, 2024

Reply from Sunnova

Hello, Donna. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Luke!

Mar. 30th, 2024

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Mark E

I have nothing but great things to say about this company. They keep my system updated without me having to ask and all the maintenance required to update. Any information is always free. Great company.

7 months ago

Reply from Sunnova

Hello, Mark E. We value your positive feedback.! We're dedicated to offering the finest customer service possible.

Mar. 22nd, 2024

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Lois Burke

From the initial meeting with the sales rep, to the installation of the solar panels to the completion & execution of the whole project I was very pleased with the results, & would highly recommend this company

7 months ago

Reply from Sunnova

Thank you, Lois Burke, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Mar. 22nd, 2024

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Cheryl Labombard Wood

When a homeowner makes a large purchase , you look for a company that makes it clear and professional. Any and all questions were addressed and explained in detail. Everyone was very easy to reach and pleasant to speak with.

7 months ago

Reply from Sunnova

Cheryl Labombard, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Kim Mie

Shane was never pushy, he took the time to explain everything so we understood it. He let us take our time to come to a decision. He was patient with us. He explained everything we needed to know.

7 months ago

Reply from Sunnova

Thank you, Kim Mie, for taking the time to write us a kind review. Glad to hear that Shane delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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Domonique Avila

Sunnova is a reliable and very dependable company when it comes to customer service and install. As an Electrician I can also appreciate their professionalism. I definitely recommend their services!

7 months ago

Reply from Sunnova

Hi Domonique Avila. we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 22nd, 2024

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Stella Hawkins

Sunnova was very quick to resolve the problem with the inverter on our solar unit. The technician was extremely professional and courteous. Sunnova will be my first call for our solar needs.

7 months ago

Reply from Sunnova

Dear Stella, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board and we are happy to hear our service has been nothing but satisfactory. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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skysoldier426

Great company, from the sales pitch all the way through to the post installation follow up phone calls, they kept me informed about everything answering all my questions and addressing all concerns.

7 months ago

Reply from Sunnova

Hello skysoldier426, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jennifer Arcolesse

They were quick and feiendly throughout the process so far. The overall communication has been wonderful, from start to finish. We get emails at every stage and update phone calls.

7 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Jeffrey Jordan

I like how professional the representatives was, and how fast the system was installed to perfection. You will not find a better company than Sunnova to completely trust for your solar needs.

7 months ago

Reply from Sunnova

Jeffrey Jordan, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Josue Gomez

Im very satisfied we the product they sell me and they make me fill like family and they new about what they was selling me and everything i ask they anwers every question overall i give a 10 im very satifies

7 months ago

Reply from Sunnova

Josue Gomez, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Susan Horvorka

The helpful people at Sunni a. They are always there if you need them. I am in my later years and do not understand slot of the modern team and they will take the time to explain it and for that I am thankful

7 months ago

Reply from Sunnova

Thank you, Susan Horvoka! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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stay focused

I have no dislikes having that generator gives me a piece of mind knowing I won't be without power I experienced and ice storm couple yrs ago and was without power for 2,5 days I Said never again

7 months ago

Reply from Sunnova

Hi stay focused! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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James Wilford Davison

Sunnova offers excellent quality equipment and their personnel are technically proficient to the utmost. They have been quick to resolve the very few problems that have come up over seven years.

7 months ago

Reply from Sunnova

Hi James Wilford Davidson! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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jordan sabella

They have been professional and they helped me maximize my batter usage after I messed with the settings thinking it was better for me. My friend loves them too so all in all are good.

7 months ago

Reply from Sunnova

Hi Jordan Sabella! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Ronald McCormick Punta Gorda, FL

Here is not a lot to like about your company, since the installation of the solar equipment. When the inspector came and found the installation error, it has been very frustrating to us to get any answers from anyone. Someone should have been on top of the whole situation , and contacting us about what is happening????? As of right now I have no idea when inspector is due back or when new meter is due to be installed???? It is bad when your customer is not kept in the loop?????

7 months ago

Reply from Sunnova

Hi Ronald McCormick, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please contact us at customerservice@sunnova.com with your system ID and we will contact you right away. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Mar. 7th, 2024

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Gladys Clark

The installation was done really quick. My electric utility just took a little longer to get the inspection completed so I could start using my solar power. Other than that everything was great on their end.

8 months ago

Reply from Sunnova

Hello Gladys Clark, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 28th, 2024

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Steve Charlotte, NC

Fixed my solar panels in a reasonable amount of time. My only complaint is that they canceled my appointment the morning of the appointment because they didn’t have the part even though I had asked them when they made the appointment if they had the part.

8 months ago

Reply from Sunnova

Steve, we appreciate your 4 - star review and are glad to hear you had an overall positive experience. We sincerely apologize for any inconvenience the canceled appointment may have caused you. If there is anything we can assist you with, do not hesitate to let us know by reaching us at customerservice@sunnova.com or calling us at 1.866.SUNNOVA (866.786.6682).

Feb. 28th, 2024

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Verified Customer

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Elaine Williams Hempstead, NY

Easy to work with . You really can through for me. Over the years I have talked to several solar companies. You delivered and that’s what matters to me!

3 years ago

Reply from Sunnova

Thank you for sharing your Elaine! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

May. 17th, 2021

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Verified Customer

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Cassandra Balwant

Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.

3 years ago

Reply from Sunnova

Hello Cassandra, thank you for reaching out. One of our agents will reach out to you to discuss the customer portal with you. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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Susan

They are caring, hobest in answering questions to your satisfaction. I think they sre honest. Quick in responding. I commend Kay Heap who is the Tegional mngr.

4 years ago

Reply from Sunnova

Hello Susan, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 4th, 2020

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Verified Customer

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Brian

The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.

4 years ago

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Brian

their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.

4 years ago

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Benjamin Anderson

The installers were professional, they did an excellent job and kept me informed of their progress. They were expedient, the install is clean and sleek.

4 years ago

Reply from Sunnova

Hello Benjamin, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Nick Antunes

They have awesome field reps, install techs, and service team. I have recommended them to everyone I know. Green energy is the future and they will get you there.

4 years ago

Reply from Sunnova

Hello Nick Antunes , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Mauricio

The original guy that signed me up left the company and no one called me about the status of everything, I had to call you guys and a few things that were promised upon signing didn't happened and had to go through a manager to ok it on one those things.

5 years ago

Reply from Sunnova

Hello Mauricio, thank you for bringing this to our attention. We are sorry to hear that this was your experience. Could you please send us a private message with your system ID or contact number. ^MO

Nov. 4th, 2019

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Verified Customer

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Cheryl Smith

Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.

5 years ago

Reply from Sunnova

Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP

Oct. 29th, 2019

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Verified Customer

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BOBBY DE GUIA

ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.

5 years ago

Reply from Sunnova

Good Morning Bobby, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Donald Coppock

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

5 years ago

Reply from Sunnova

Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP

Oct. 14th, 2019

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Joaquin Arbolay

Good service, attending and good company.

2 weeks ago

Reply from Sunnova

Thank you, Joaquin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Francine Gomez

Excellent service. Isaiah our rep. Was wondering

2 weeks ago

Reply from Sunnova

Hi Francine, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Oct. 17th, 2024

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Charlene Wieschowski

The technician was on time and came and did the job

2 weeks ago

Reply from Sunnova

Hi Charlene, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Oct. 16th, 2024

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Catheline Americain

They took care of everything and I like that

2 weeks ago

Reply from Sunnova

Thank you, Catheline! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Andrea Fera

Quick, understanding and fast to implement solution

2 weeks ago

Reply from Sunnova

Thank you, Andrea! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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Jeannette

Very fast and efficient. Works awesome.

3 weeks ago

Reply from Sunnova

Hi Jeannette, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Anthony Carruthers

Excellent service, installation and followup

3 weeks ago

Reply from Sunnova

Hi Anthony ! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Oct. 14th, 2024

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Ssimpson

Everything. Seamless. Communication and service outstanding

3 weeks ago

Reply from Sunnova

Thank you, Ssimpson! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Donna Racik

they have been so prompt and helpful for a number of issues

3 weeks ago

Reply from Sunnova

Thank you, Donna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Kym Young

Knowledgeable staff answered all my questions

3 weeks ago

Reply from Sunnova

Thank you, Kym! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2024

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Colleen

Very friendly and knowledgeable workers!

4 weeks ago

Reply from Sunnova

Hi Colleen, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 7th, 2024

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Domingo Gonzalez

Good service. Alway William to help the customers.

4 weeks ago

Reply from Sunnova

Hello Domingo, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.

Oct. 7th, 2024

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JAMES B.

4 months ago

Reply from Sunnova

Hello James! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 26th, 2024

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Joe Pecsi

Service, productivity, website and timeliness. The only delay was PG&E hooking up the system. Dislike was the price was higher than other companies in the area, but Sunnova seems to be better established.

5 months ago

Reply from Sunnova

Thank you, Joe! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Tino Cordova

New home install. Had some issues at first with the system being put under the wrong name and it took months to get it resolved. Once the system was up and running, it is working well, and we are saving as expected.

5 months ago

Reply from Sunnova

Hello Tino. Thank you for your 5-star rating!We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 25th, 2024

Sunnova Reviews