Sunnova: Read 6,066 User Reviews From Real Homeowners

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rnonstx

I've been pleased so far. Only a customer since September, 2024

1 month ago

Reply from Sunnova

Thank you, rnonstx! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Lee Miller

So far I haven’t received my electric bill to see savings yet

1 month ago

Reply from Sunnova

Thank you, Lee! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Susan Grogan

Very satisfied, no problems at all.. saving alot on my electric

1 month ago

Reply from Sunnova

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Harmonee Hart

I love the service . I wouldn’t go back to regular electric

1 month ago

Reply from Sunnova

Hello Harmonee. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 5th, 2024

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Elsie Healy

Every one we inter faced with were focused on our satisfaction.

1 month ago

Reply from Sunnova

Thank you, Elsie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Teresa Alvarado

Business like yet personable, quick and proficient in their work.

1 month ago

Reply from Sunnova

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Linda Wells

So far I like service received from Sunnova. Lower costs are always welcome!

1 month ago

Reply from Sunnova

Hello Linda. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Nov. 1st, 2024

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Lynn Schutter

Good communication. Installation was easy. It took months to get someone to inspect .

1 month ago

Reply from Sunnova

Hello Lynn. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Nov. 1st, 2024

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sky triangul

Great service and you respond very quickly to all our needs.

1 month ago

Reply from Sunnova

Hello Sky Triangul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 1st, 2024

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Toni Shoemake

You all did a great job I'm glad we went with your company thank you.

1 month ago

Reply from Sunnova

Thank you, Toni! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

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David Hostetler

Ease of contacting to ask questions. Also the installation took only ONE DAY!

1 month ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 30th, 2024

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Marisol Pabon

Recomiendo a Sunnova como el Banco de Financiamiento para su sistema solar

1 month ago

Reply from Sunnova

Hola Marisol Pabon! Agradecemos sus comentarios. ¡Gracias por ser parte de la familia Sunnova!

Oct. 29th, 2024

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Johnnie Robinson

It's a saver on the light bill. I like having it. Best investment.

1 month ago

Reply from Sunnova

Hello Johnnie Robinson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 29th, 2024

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Naveed T

Everything went as expected from signing the contract to final step. Thanks!

1 month ago

Reply from Sunnova

Thank you, Naveed ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 29th, 2024

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Patricia Szczechowiak

The work took only a short time and the experience was pleasant & efficient.

1 month ago

Reply from Sunnova

Hello Patricia. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Oct. 25th, 2024

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JillM66

I like the fact that I'm helping the environment. The only thing I'm not happy with is the increase each year. It won't be long and I won't have any savings from the panels. They will end up being more expensive than the electricity payments.

6 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 5th, 2024

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Edward Hozalski

Having the solar system installed was an easy process. The company replaced my roof then installed the solar panels. Monitoring the system is easy and can be done using a computer or smart phone. The technology appears to be top notch.

8 months ago

Reply from Sunnova

Hello, Edward. We appreciate your review and are happy to hear that you received excellent service and a positive experience. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Solar

Have been please with Sunna thus far installing a roof before the solar panels are placed on the roof has been a smooth process and the works have all be professional, kind, polite and informative when questions have been asked - extremely friendly and profession company so far - have not had the worked completed but look forward to getting the 1sr step the roof done on April 16th. Thank you.

8 months ago

Reply from Sunnova

Thank you, Solar! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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lynnditlow

I liked the material of the product , panels and explanation of their function during installation. amazing crew who completed the job in one day--amazing working together making everything fit perfectly. Kind, clean courteous and Professional. As they said We are part of the Sunnova Family! My neighbors watched all that was going on and I believe seeing the project completed gave them something to think about for their future home projects.

8 months ago

Reply from Sunnova

Thanks for reaching out to us, Lynn. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Bill Johnson Delano, CA

I had an outstanding experience with Sunnova Energy. Their customer service swiftly addressed all my concerns, ensuring a hassle-free journey. The solar and battery installation was prompt, sparing me the complexities of dealing with SCE. The user-friendly website and apps further enhanced my overall satisfaction. Sunnova truly excels in reliability, efficiency, and customer service – earning my full 5-star rating.

11 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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Lee Thibeault Worcester, MA

Best decision of my life when buying my home. I have all electric and having these solar panels get me to the point of not having to pay National Grid ANYTHING for the last 2+ years. I actually have a credit so during the colder months and the panels my not accumulate as much. That credit helps that I continue to have a $0 bill with my electric provider

11 months ago

Reply from Sunnova

Hello Lee Thibeault, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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Linda Sterling Albuquerque, NM

We are very impressed with the service we received all through the process of installing our solar system. Our email and phone calls were responded to promptly and our questions answered so we could understand. The system was up and running within the timeline we were given at our first meeting with Wolfgang W, our sales rep. Wolfgang was a pleasure to work with. We felt informed and comfortable through the entire process. We will continue to recommend Sunova/Our World Energy to people we know.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Linda Sterling. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 21st, 2023

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Bonnie Esposito The Bronx, NY

The people at Trinity Solar, from the office personnel to the sales representative to the installers were knowledgeable, professional, courteous, and caring. The new roof and panels were installed quickly and beautifully. I have had amazing savings on my energy costs ever since. We made a great choice in selecting Trinity Solar. Thank you Sunnova.

1 year ago

Reply from Sunnova

Hello Bonnie Esposito welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 15th, 2023

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Iulia Nandrea

Sunnova has been fabulous so far but I need to shout out Dave F, who was my rep from beginning to end. He is FANTASTIC and went above and beyond -- especially during stressful times of inevitable delays with permits, etc. which no one can really control. Can't wait enough wonderful things about him -- he's a great human and Sunnova is lucky to have him!

1 year ago

Reply from Sunnova

We appreciate your review, Lulia Nandrea. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Dec. 12th, 2023

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Patty Lucero

I don’t have any dislikes … The likes that I have are the installer worked as a team, They were very positive in everything they did. Mae was in contact with us on every step of the way, informed us ! The best of all was Kadin!!!! We have never worked with such a professional person and also personal, considerate, caring .. I go on but I think 🤔 you get the point.. Everyone was amazing 🤩

1 year ago

Reply from Sunnova

Hi Patty Lucero, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Dec. 8th, 2023

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Dianne Kistler Port Saint Lucie, FL

We ate very happy with Equity Solar and their technicians. The system was quickly installed by professional technicians. They were protective of our new roof when they installed the system. We have only had our system operational for about 1 week, but we have had wonderful technical support with all our questions. The app is easy to use and it has been great to see how well the solar system is producing.

1 year ago

Reply from Sunnova

Diann Kistler, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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Jeff Golden Clovis, CA

The process of getting solar up and running after purchasing our home was fairly seamless. After the electric provider approved the solar, it was switched on automatically...pretty neat. I can check my electric provider and they show the power that has been generated by the panels compared to consumption from the grid. The app works pretty well, but it does seem like the current production is behind a while (not sure if it's 30 mins, an hour or more). I don't yet have a full week's worth of data, so it might be due to that.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Jeff Golden. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Nov. 20th, 2023

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Jim Kemp Loveland, OH

I was highly impressed with the professionalism and knowledge that both of your technicians exhibited. I come from a large international corporation, SIEMENS , that also embodies a great customer interface and expectations of total, I mean total, customer satisfaction. Very well done Sunnova. Kudos for everyone associated with customer interface.

1 year ago

Reply from Sunnova

Hello Jim Kemp welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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I. Smile Alot Philadelphia, PA

Knowledgeable sales rep and a well oiled team all the way around. Communication was regular and respectful of my time. Installation went smooth as glass and that includes a snafu where they discovered my breaker box had been incorrectly installed. Their electrician was so knowledgeable and professional he just notified me of the problem, showed me the problem and switched to plan B without so much as a hiccup. Even after the installation I was kept in the loop regarding inspection and the actual turn on of my system. Thank you Sunnova!

1 year ago

Reply from Sunnova

I. Smile Alot, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses

Oct. 27th, 2023

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Paul Holland Jr Wallingford, CT

They did an absolutely fantastic job. Installing solar on our house and carriage house. It was a difficult installation which required 3 1/2 days due to the fact that there were panels in two places on our house and two places on our carriage house; for a total of four banks of panels. Using Pre-existing conduit pipes that we had in our home., they were able to hide all wires with absolutely no wires on the exterior of the house. Sunnova was fantastic.

1 year ago

Reply from Sunnova

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Kathy Grier

Our sales person, Joe B, was great. I don't know if I would've been convinced to go solar if it wasn't for him. He was so friendly, personable, and you knew you could trust what he was saying with no BS. He was also so knowledgeable; explaining each step in detail and why going solar is so important. Thank you all for helping us go solar. We appreciate everyone's efforts and will definitely recommend it to our friends and neighbors. Sincerely, Kathy Grier

1 year ago

Reply from Sunnova

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Cyndi Duka

being first time solar, had many questions, the rep sat, explained and helped me make the decision. The decision was the best decision I ever made. The cost never changes, being senior citizen on fixed income you never have to worry what the bill will be. When issue (although with a bit of nudging) they came out and fixed it. Not realizing what nature could do to the panels (hit by lightning) but, once here resolved.

1 year ago

Reply from Sunnova

Thank you, Cyndi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Dinorah Santiago Deltona, FL

So far in the process all has been excellent! The representative we are working with, Luis, is a true professional. He is knowledgeable in the industry processes and has been able to answer all of my questions. He stays in touch regularly giving us updates on the permits and other procedures needed to complete the project. Excellent customer service!

1 year ago

Reply from Sunnova

Thank you, Dinorah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Lucille Rockett Fall River, MA

When I was first interested in solar panels years ago, Trinity Solar was working in the neighborhood and they were connected with Sunnova and that’s how I was introduced to Sunnova. I thought they were going to put them on my house but I have a four stone garage and that seem to be the better place for it and I was thrilled that that’s where it, Sunova wanted to put them. I have never had any problem with their work that they couldn’t handle almost immediately and I’ve had lots of free electric bills over the years.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Lucille! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 14th, 2023

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Merle Sharar

Well where to start, the guys who did the install were very very respectful with my property and did a very good job on install and clean up did not leave any mess behind at all, and the next thing is the salesman "TYLER M" is hands down the best salesman i ever dealt with i wish he could be the salesman for everything i want to buy he is the best i could go on and on about him but i will stop and if anyone ever wants solar i WILL recommend him for sure

1 year ago Edited February 27, 2024

Reply from Sunnova

Thank you, Merle! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Daniel Osuna Lone Oak, TX

I have purchased solar panels and a battery back-up system from Sunnova. The process has been extremely smooth and I appreciate the constant inspections and follow up site visits. We had an issue with one of the batteries and and they figured out the problem before I knew it was a problem. The battery was replaced quickly. I would definitely recommend Sunnova!

1 year ago

Reply from Sunnova

Hello Daniel, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Sep. 14th, 2023

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Duane Orloske

Our experience with Sunova was wonderful and seamless. Other than signing the contract we did not have to do anything, including arranging of the financing at rates that made it fell like a gift rather than an expense.. The crew that installed the system were extremely professional and quick. The installation was neat and attractive. We are very pleased with the reductions in our electric bills, especially in the summer. We only wish they did business in Vermont so we could use them to install solar on our cabin.

1 year ago

Reply from Sunnova

Hello, Duane Orsloske, We're absolutely delighted to hear about your wonderful and seamless experience with us. It's fantastic that you found the financing rates so favorable. We're equally thrilled to hear that our installation crew was professional, efficient, and left you with a neat and attractive installation. Thank you for choosing Sunnova!

Sep. 14th, 2023

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Michelle Gregoire Auburn, MA

Doing a great job however I’m a little perplexed as to why no one has contacted us about coming out to the house to explain how the system works and what we need to do if there is a problem with our system and what happens when we don’t have sun for a long period of time or what happens when we have a power outage? There are lots of questions that need answered that I know other users have told me they didn’t get answers for as well and I think that Sunnova who takes over once the panels go love, need to make a home visit to discuss these types of things with the homeowners. I am in the process of trying to reach out to them now to set up an apt tongonpcer these things.

1 year ago Edited September 26, 2023

Reply from Sunnova

Hi Michelle! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

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Carrie Huang San Jose, CA

Under PPA, I do not have to worry about too much hardware-related maintenance but just general cleaning which I do not mind since I have my own solar panels. I work in the semiconductor industry and I know that all the battery/inverter/solar panel materials deteriorate gradually, having professional teams to take care of the delicate build is worth the money.

1 year ago

Reply from Sunnova

Hi Carrie! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Joseph Boison

Today is one month since my solar installation and, like clockwork, I received my first bill from Sunnova. They are part of the seamless operation put together by the folks at Lumina Solar. The experience has been seamless and thoroughly professional. As the entity handling the financial aspect of the project, Sunnova would fare, and I’m happy to report that they came through with flying colors, just like Lumina and Enphase. The experience has been positive all around. Sunnova sent a simple bill breaking down the key elements so I could understand. I am happy to recommend them anytime.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Joseph Boison. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 12th, 2023

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Ron Murphy AR

The company was very proactive in contacting me even though I did not notice the emails at first (because of multiple companies involved). One I responded, I got a quick appointment at my convenience. The tech, Jesus, went above and beyond to try to get my Mobile app to talk to the solar Gateway after the fix. He stayed online with Tesla for 45 minutes waiting to get connected. Although we didn't get it solved, it later turned out to be that I needed to update the app. The tech was also very knowledgeable and respectful. The repair itself worked, and I am very satisfied at this point.

1 year ago

Reply from Sunnova

Greetings Ron Murphy , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 8th, 2023

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Robert Miller Oakland, CA

Sunnova was installing solar panels in my neighborhood and stopped by my house and spoke to me. The sales people were knowledgeable and not aggressive. After we agreed to have the panels installed the installers came out and were fast and finished the project in about 2 days without any incident. The follow up from the customer service department kept me informed on where the project was at all times and the follow up with any questions was fast. I was very satisfied with doing business with sunnova and look forward to being a customer for years to come.

1 year ago

Reply from Sunnova

Hello, Robert Miller. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 7th, 2023

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Mark Brown Phoenix, AZ

The service tech was knowledgeable, friendly and helpful. The work performed was not a slap-dash job but done well. The scheduling did get moved, and if the system had been out at the time I would have been irate, but it wasn't out, and their movement was days in advance, not after just ghosting the original date. In total, they were professional, which is a minor miracle these days.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Mark Brown. Our commitment is to help ensure you have a clear, friendly, and helful understanding of every step in our process; it's fantastic to hear that your experience aligns with our commitment. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Aug. 22nd, 2023

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Tim Viltz Ossining, NY

The system is running quite well and the installers did a great job. I'm a little annoyed about two things. The hiccup that prolonged the activation period by about two months could've been communicated to me before I had to go calling Con Edison and have them explain the delay was on the solar company's end. The other thing is the fact that I was told micro inverters were not a problem even though the typical install involves a central inverter. Well, I expressed micro inverters were my preference but come game day I'm now saddled with a central inverter. Not the end of the world but I'm wondering when the inverter fails, and it ought to at some point, how long my entire system is going to be down for before a repair can occur. We'll see, I guess. For now I'm happy with the system despite these complaints.

1 year ago Edited August 16, 2023

Reply from Sunnova

Hi Tim Viltz, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We're genuinely excited to have you join us. The concerns you have for the inverter is understandable and we would like to advise you that should there be an issue, we will resolve it as promptly as possible. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 16th, 2023

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Mary Ann Shafer Mechanicsburg, PA

Process went quite smoothly and in record time. Installers were courteous and knowledgeable about services they were providing. When finished the crew cleaned up and thanked us for going solar. From beginning to end the office and sales team were just as efficient and helpful in introducing solar energy to our family. I have recommended your company to some of my neighbors. Thanks to your entire team for helping us transition to solar energy.

1 year ago

Reply from Sunnova

Hello Mary Ann Shafer, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 15th, 2023

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Chef Cat A 2 Z Living Well Solutions White Plains, NY

Despite the world erupting with Solar concepts there are not many companies actually working on servicing the systems. Sunnova was recommended under warranty to us by Generac, and has been the only reliable company that has serviced our units and achieved actionable results. However, do note, their out of country customer service helpline has been very spotty and not helpful in scheduling.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Chef Cat A 2 Z Living Well Solutions. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Jul. 18th, 2023

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AGP Bock Asheville, NC

I worked with 3 different representatives. The lead, Marquis, his assistant Jared, and a female telephone customer service representative. Both reps at my door we're curtious and friendly. Thet did thier best to explain the situation and ensured I felt comfortable and informed. Dealing with the phone rep was about as helpful as screaming at a dumpster fire 🔥. She undermined the reps and insulted me more than once. She actively spent more time ignoring her responsibilities or placing blame on anyone else. She was the worst part of my experience and I hope to never deal with her again. A customer is a customer and if she can't be composed on the phone, she should consider a profession that highlights a different set of her skills.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention, AGP Bock. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Jul. 17th, 2023

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Philip Cisco Hesperia, CA

Everything they told me about how they will save me money on electric was true. They looked at my year consumption power. What I lease the panels for and what I would pay my electric company are close but when they raise rates I will be protected. Now Sunnova does a 1.5 percent increase a year. Still, I think I come out better. I want to know at the end of my electric company year when I settle my bill will I get that money back? If I do it would cover Solar bill and I will be getting electric for free.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Phillip Cisco! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 30th, 2023

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Frank Bartol

I was a contractor for 40 plus years and are accustomed to hiring subcontractors. Solar is a tough field. My experience is that there are many sellers that are inexperienced and don't have the necessary training or customer focus. Sunnova did the best in a tough field. Our sales person, Nigel, was personable, responded to questions, followed up and kept all appointments. One other guy said he would not come out until we cut our big maple trees down. I asked another guy for panel specifications and he sent me a picture. I guess he didn't know what specifications are. One or two didn't answer phone calls. They can use Google to look at your house and decide to return your call or not. My advice to them is if you don't show up it is guaranteed you won't get a contract. My advice to you is be sure to meet with Sunnova. We're happy with the work, contract and performance.

1 year ago

Reply from Sunnova

Hello Frank Bartol, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 13th, 2023

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AL Biggs Glassboro, NJ

I was introduced to Sunnova through Evelyn L. I had purchased a system through her when she worked at Tesla. I wanted to increase my system and I called Evelyn at which time she was now working for Sunnova. We met and she explained the saving I would receive by adding to my current system. She was right and I am extremely happy with the system and Evelyn's expertise.

1 year ago

Reply from Sunnova

Hi Al Biggs! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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