Sunnova: Read 6,273 User Reviews From Real Homeowners

star star star star star_border

Richard A Turner

I like the system. but I still don't understand the daily and monthly reading, which i check each day, I would like to know how much Ameren takes from me each month and what is the total left after that. Thank You

8 months ago

Reply from Sunnova

Hello Richard. Thank you for your positive feedback! Please contact your utility company for assistance regarding your total consumption. If further assistance is needed, feel free to contact our customer service at ( 866)786-6682. We're here to support you every step of the way!

Aug. 2nd, 2024

star star star star_border star_border

Armando Gonzalez

Will like to know more about the 5 years lease. What will be the alternatives to be offered . Kindly request an orientation about it. Also will like to know that exact day. Is there a way to "turndown" that high interest? Thanks.

8 months ago

Reply from Sunnova

Hello Armando, thank you for inquiring about our services. Please contact our customer service lines for more information 866-786-6682, or customerservice@sunnova.com.

Aug. 1st, 2024

star star_border star_border star_border star_border

Marty Knapp

The tech arrived without the netting again!!! He looked at the wall with the anchors showing and said he’s not skilled at repairing the damage. Why was he sent out? Why would your company assume that I have all this time to be at my home constantly for no work to be done! This has happened so many times! Your company is the absolute worst I have ever dealt with! I plan to inform as many people as I can of the countless complaints I have made to you regarding installation, customer service, repairs, bad employees, and the list goes on. You can clearly see that management is this issue with your company! Hopefully the more dissatisfied customers like me that make this public will help to correct all your faults and improve the company or shut it down!

8 months ago

Reply from Sunnova

Hello Marty, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jul. 24th, 2024

check_circle

Verified Customer

star star star star star

Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

3 years ago

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

check_circle

Verified Customer

star star star star star

Gloria Grraves Hartford, CT

It's been a good experience. I had a few issues and the Sunnova representatives worked with me until they were resolved.

3 years ago

Reply from Sunnova

Thank you for the kind words, Gloria. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Vicente Alvarado Bakersfield, CA

I have been sent emails in error about system termination due to failure of not paying when I am on their auto payment from the beginning as well as see payments being withdrawn from my bank. Also if I you ask for paperwork even if you pay for it they give you the run around and tell you they have not recieved payment even though you have verified that you have.

3 years ago

Reply from Sunnova

Hello Vicente, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Floyd Smith Stratford, CT

70.85 a month for our panels. The best savings we ever had on our electric UI bill yes that's all we have paid a month since Nov 2016

3 years ago

Reply from Sunnova

Thank you for the kind words, Floyd. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Ryan Donnelly North Branford, CT

No issues everything in the process went smoothly and it has made my bills less while also helping the environment. Win win situation

3 years ago

Reply from Sunnova

Hi Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DG*

Aug. 9th, 2021

check_circle

Verified Customer

star star star star star

Tammy Bejide Mascotte, FL

So far the price is reasonable and it's really helping with the light bill as long as the price doesn't go up I think of 5 Stars good

3 years ago

Reply from Sunnova

Thank you for the kind words, Tammy. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

3 years ago

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

3 years ago

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

3 years ago

Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Lorena P Gonzales Roseville, CA

They we great on putting on my solar panels took a 2 days , clean up everything , my bill is lower , had them for 2 years now

3 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for the note, Lorena. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Brian Giannascoli Vineland, NJ

The process from first meeting with representatives to today was easy and pleasant. Everyone left with was very professional.

3 years ago

Reply from Sunnova

Brian, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

3 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

3 years ago

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

3 years ago

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

3 years ago

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at resolutions@sunnova.com with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Brian Jehning Kensington, CT

No issues thus far. Everything has been rolled out, from consultation, to installation, to billing, just as advertised to me.

4 years ago

Reply from Sunnova

Thank you for the note, Brian. Welcome to the Sunnova Family! ^JD

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Luis Abreu Orlando, FL

They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company

4 years ago

Reply from Sunnova

Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

check_circle

Verified Customer

star star star star star

Victor Highland Falls, NY

Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.

4 years ago

Reply from Sunnova

Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star

Kim

They were on key on what the next step was n what they were going to do. Everyone was nice n they all worked hard to get stuff done in time.

5 years ago

Reply from Sunnova

Good morning Kim, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

5 years ago

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

5 years ago

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

5 years ago

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

check_circle

Verified Customer

star star star star star

Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

5 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

5 years ago

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

star star star star star

jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

5 years ago

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

star star star star star

stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

5 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

5 years ago

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

check_circle

Verified Customer

star star star star_border star_border

Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

5 years ago

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

check_circle

Verified Customer

star star star star star

Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

5 years ago

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

5 years ago

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

check_circle

Verified Customer

star star star star_border star_border

Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

5 years ago

Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

check_circle

Verified Customer

star star star star star

Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

5 years ago

Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

5 years ago

Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

star star_border star_border star_border star_border

Joe Amick

Can I do zero stars because one is definitely to many I’ve gotten the run around from everyone I have talked with.

3 weeks ago

Reply from Sunnova

Hi Joe, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Mar. 14th, 2025

star star star star star_border

Liberna Charles

Lack of communication at the beginning of the process.

4 weeks ago

Reply from Sunnova

We appreciate your feedback, Liberna. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 12th, 2025

star star star star_border star_border

Bobby Ross

It took a lot longer than expected. Initially communication was aweful and very slow, if I got communication at all. I was able to get an agent who cared and took personal responsibility for ensuring I got the information I needed. The production of the solar is less than I was expecting and I still have to pay an electric bill to RI energy, which I was hoping to eliminate.

9 months ago

Reply from Sunnova

Hello Bobby. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Jul. 11th, 2024

star star star star star

Russell Leonard

Your employee who came to assess and fix the problem was knowledgeable and thorough, and stayed until the issue was fixed, though it meant a late evening drive back to Knoxville.

9 months ago

Reply from Sunnova

Hello Russell, our goal is to provide world-class customer service, and we're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jul. 10th, 2024

star star star star star

venkata brahmaji dhavileswarapu naga

Sunnova provides top quality Solar Panels and had no issues so far. Sunnova also has excellent Customer service.Sunnova app is also easy to navigate and provides excellent info about the energy generated time to time.

9 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 2nd, 2024

star star star star star

Mark Bolden

The communication. They kept me informed every step of the process. I’m very interested in the referral program and will definitely let my neighbors and friends know who to trust.

9 months ago

Reply from Sunnova

Hello Mark. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 28th, 2024

star star star star star_border

Grace Marie Bohn

system is great - but it took a long time to fix the problem and did not get any reimbursement for paying double for a couple months, paying my electric company and sunnova at the same time. My electric bill was over $100. and my Sunova payment was over $100. Not a good situation.

9 months ago

Reply from Sunnova

Thank you, Grace! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

star star star star star

Tynelle Aiwohi

Sunnova employees have been very helpful and friendly. Always willing to explain until I understood whatever I asked. Never gave an impression of irritation like other companies. Employees here are great!!

9 months ago

Reply from Sunnova

Thank you, Tynelle! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

star star star star star

Waldemar Vives

The reliability of the system providing the security that when the power goes out my family stays energized ranks Sunnova as one of the best investments I have made in my life.

9 months ago

Reply from Sunnova

Thank you, Waldemar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

star star star star star

Kate deangelis

Sunnova's customer service is amazing! The wait time on the phone was less than five minutes. The customer service representative was great my issue was solved in under ten minutes.

9 months ago

Reply from Sunnova

Thank you, Kate! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

star star star star star_border

Frank Chen

There are still questions that cannot be addressed such as Enphase or SPAN app. Been in PTO 10 days, but the panels are still not producing properly. Online data seems different from both apps. Early termination fee from my previous electrical provider has not been taken cared

9 months ago

Reply from Sunnova

Hello Frank. Thank you for your feedback! We take great pride in providing you with a comprehensive understanding of our process. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance regarding your system production. We look forward to helping you!

Jun. 28th, 2024

star star star star star

Vida Kwateng-Pugh (Luvlie Realtor)

10 months ago

Reply from Sunnova

Greetings Vida. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Jun. 6th, 2024

star star star star star

Nick Misner

The reps and installation team were responsive, swift, and did a good job conveying that they knew what they were talking about. I was able to get the system quoted, setup, and installed in a matter of months.

10 months ago

Reply from Sunnova

Greetings Nick! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

star star star star star

Garry Deeter

I like every contact with sunnova so far every question was answered in detail. Every step of installation was explained in detail. My property was treated with respect as was myself,my wife and my dogs

10 months ago

Reply from Sunnova

Hello Gary. Thank you for your 5-star rating!We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

Sunnova Reviews