Sunnova: Read 6,314 User Reviews From Real Homeowners

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Jason Silvis

Horrible customer service. Told me it would take 3 days. It took 4 months. Had to clean up after them when they left every time. They would call you on the day when they where coming out and they needed in the house. I would have to call off work to let them in the house. Now they will not do anything to help with that time off that was lost. I ask several times to talk to a manager. Still waiting for a call back after a month of the system up and running. Would not recommend them to anyone

7 months ago

Reply from Sunnova

Greetings Jason. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Apr. 24th, 2025

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Karen Salvucci

Customer service is superb. Every interaction from Sales to prep workers to installer was done professionally and respectfully.

8 months ago

Reply from Sunnova

Thank you, Karen Salvucci ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Apr. 14th, 2025

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April

Deceptive practice! I was told all we had to do was pay our regular bill and that it wouldnt cost us anything. Boy did the rep razzle and dazzle! So why did I get an email taking about my account is 120 past due and owe over $500? Then it continues to state if I default on the cost I owe $20k! Do not be fooled and read your agreement. Lesson learned the hard way smh

8 months ago

Reply from Sunnova

Hello April, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away.

Apr. 4th, 2025

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Jaime

There has been a consistency from the sales person to turning on the solar. Every step has been easy, well explained, and pleasant. Thank you 🙏

8 months ago

Reply from Sunnova

Greetings Jaime. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 3rd, 2025

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Verified Customer

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Lawrence Adeseike

Sunnova lied to me a lot...even on the batteries I bought two based on the engineer guy they sent to measure my power need...he recommend that I buy two batteries and I did but guess what my family and I slept in the darkness during the hurricane because non of the batteries work...I've decided to go back to the grid power because of the lies...

1 year ago

Reply from Sunnova

Thank you for sharing your feedback, Lawrence. We sincerely apologize for any inconvenience you may have experienced. We truly value your input and are committed to improving your experience. We have reached out to you via email, and if you need any assistance, please don't hesitate to reply to the email. We are here to help and look forward to resolving any concerns you may have.

Dec. 6th, 2024

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Verified Customer

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Brent E Harris Pennsville, NJ

I thought my electric bill would be about $5 plus your bills but at times I have a higher bill from the electric company

3 years ago

Reply from Sunnova

Hi Brent Harris! We appreciate your feedback. Thank you for being part of the Sunnova Family! Can you please send us a private message with your system ID! *TP*

Jan. 18th, 2022

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Verified Customer

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Jane Fee Pine Beach, NJ

Very easy company to deal with. Love the product, everything is clearly explained, all questions answered.

4 years ago

Reply from Sunnova

Thank you for the kind words, Jane. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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MILAGROS COLON Davenport, FL

VERY GOOD COMPANY, never had a problem with the system and it help me save money. Is a company you can trust on.

4 years ago

Reply from Sunnova

Milagros, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Luke Thompson New Haven, CT

When looking for solar energy Sunnova was easy to deal with and was the most cost savings for my electric bill.

4 years ago

Reply from Sunnova

Luke, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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James Casey North Dartmouth, MA

I bought a home with an existing lease. When I called to switch things over the person I spoke with couldn't really explain too well how it all worked.

4 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you at resolutions@sunnova.com? We'll look into this right away. Thank you. ^JD

Jul. 6th, 2021

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Verified Customer

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Charles Kline Waynesboro, PA

very satisficed with them Service is great great value for the money and helping to save our environment

4 years ago

Reply from Sunnova

Hello Charles, thank you for the feedback, we really appreciated it! Welcome to the Sunnova Family.**MV

May. 18th, 2021

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Verified Customer

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Jessica Suarez Santa Clarita, CA

Easy, effective, Scott W made it easy and convenient and followed through with getting us all set up.

4 years ago

Reply from Sunnova

Thank you for sharing your story Jessica! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Feb. 10th, 2021

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Verified Customer

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Carole Ciappa Vincentown, NJ

no problems with them. We changed our loan requirement after signing and Sunnova had no problem giving us a new contract.

4 years ago

Reply from Sunnova

Hello Carole Ciappa, we work hard to make the switch to solar hassle-free. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova family!**MV

Feb. 3rd, 2021

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Verified Customer

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Gladys Roche

they are very knowledgeable , friendly, reliable, fast and very professional and true to their word

4 years ago

Reply from Sunnova

Hello @Gladys Roche, we work hard to make sure you understand every part of the service.
We appreciate feedback.**MV

Dec. 17th, 2020

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Verified Customer

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Edward M Fuentes

They were quick and have answered all of my questions. The app to track my production has been difficult to get access to.

5 years ago

Reply from Sunnova

Edward, thank you for the kind words. We are excited that you're happy with your new solar system!^ JD

Dec. 10th, 2020

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Verified Customer

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Micheal Millsaps Exeter, CA

Easy people to deal with. The sales team were friendly, forthcoming and answered all of my questions.

5 years ago

Reply from Sunnova

Mr. Millsaps, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Richard J. Golding Sr. Las Vegas, NV

Everything was told to me in detail from our Saleswomen Susan whom is so knowledgeable here in Las Vegas Nv.

5 years ago

Reply from Sunnova

Good morning Richard, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Ron Wiacek

I have reached out to my sales rep multiple times with no follow up, I have also emailed the company and called with no follow up. When will someone get in contact to address my concerns?

5 years ago

Reply from Sunnova

Good morning Ron Wiacek, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. An Issue Resolution Specialists will reach out to you shortly to address any questions or concerns you may have. We are here to help. Thank you ^MP

Apr. 21st, 2020

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Verified Customer

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Jerry Minium

I gave 5 stars because not only was the installation fast, it was a group of guys that worked great together. The

5 years ago

Reply from Sunnova

Good morning Jerry, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Steven

Tried to get some assistance from their Customer Service department. All the guy could do is read a pre-ordered phone script...each time. I eventually requested to speak with manager and even that was painful and frustrating.

5 years ago

Reply from Sunnova

Thank you for reaching out, Steven. We are sorry to hear about your experience with our Customer Service dept. Can you please send us a private message with your System ID and a phone number where we can reach you?

Apr. 6th, 2020

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Verified Customer

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Scott Brugge

My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

5 years ago

Reply from Sunnova

Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Julie Anderson

So far so good. Very understanding and if I have a question about something I don't understand it gets resolved. Ty

5 years ago

Reply from Sunnova

Good morning Julie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Dean Nygaard San Marcos, CA

I've been unable to look at my online account because there was something wrong. The Tech Dept was supposed to reach out to me for a solution, but I've never heard from anyone. I still can't see anything about my account, and I've been waiting a couple of weeks.

5 years ago

Reply from Sunnova

Hello Dean, thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Our records shows that our Tech Dept. corrected the issue and one of our customer service agents contacted you on 1/10/2020 to check if you could log into our customer portal, he left you a voicemail. One of our Issue Resolution Specialists will call you today. ^MO

Jan. 14th, 2020

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Verified Customer

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JAVIER

The company Has provided good customer service in answering questions and concerns. The contractual documentation was easily accessible.

5 years ago

Reply from Sunnova

Hello Javier, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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Verified Customer

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Paula Simpkins

Because of my contact person Lisa. Whenever I contact her she gets right back to me and follows up. _''' % satisfied!

5 years ago

Reply from Sunnova

Hello Paula, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Sabrina Neri Dos Palos, CA

I was told I'd have the back up battery so when the power went out I'd still have power using the panels and battery...I did not get the batterY because it needs to be purchased separately

5 years ago

Reply from Sunnova

Hello Sabrina, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will contact you. Thank you again^MO

Dec. 31st, 2019

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Verified Customer

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Ryan Mitchell Tulare, CA

All is good, but, the communication is not there when the install and process is in motion. A call/email weekly for an update would add the star.

5 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!.^MP

Dec. 31st, 2019

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Verified Customer

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Bryan Reynolds New London, CT

They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.

5 years ago

Reply from Sunnova

Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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Verified Customer

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Joan

I don't feel a couple of panels are working that well and I contacted who they told me to contact and I have yet to hear anything.

6 years ago

Reply from Sunnova

Good Morning Joan, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Candice Fagan

I am verypleased with the install and Darrin (rep) is very attentive. I am waiting to see the savings before I rate higher.

6 years ago

Reply from Sunnova

Good Morning Candice, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Pankaj gajri

Like the service and product. Definitely will recommend my friends and family to become a part of sunnova

6 years ago

Reply from Sunnova

Good Morning Pankaj, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Denise dietrich

Detailed info. Very informative. Customer service is great. Always there to help you with everything.

6 years ago

Reply from Sunnova

Thank you, Denise dietrich! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Tom Latsko

Zak my sales person is very well educated on your product. He explained it very well. Bring my comfort level up.

6 years ago

Reply from Sunnova

Thank you, Tom Latsko! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Jane LaPrino

Loved the people that we worked with! The process right from the start through installation was flawless.

6 years ago

Reply from Sunnova

Good Morning Jane, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Juan

Effortless Process, from beginning to end, they work around your schedule, with a one day turn around completion time

6 years ago

Reply from Sunnova

Good Morning Juan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Duane Barber

The whole process was filled with mistakes. They were all rectified however not sure what the outcome would of been if not for paying close attention to the whole process.

6 years ago

Reply from Sunnova

Hello Duane, thank you for your feedback. We are sorry to hear that this was your experience. One of our Issue Resolutions Specialist will contact you in one to two business hours . Welcome to the Sunnova Family!Than^MO

Nov. 15th, 2019

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Verified Customer

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Radhakrishnan Suswaram

They did the good job especially Luke as a sales person. Very knowledgeable. Educated me how Solar helps

6 years ago

Reply from Sunnova

Hello Radhakrishnan, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Matt Sampson

Solar was installed a week after signing the contract it's now November 5th and it's not activated. I've called more than a dozen times, they send a repair 'technician' at least every 2 weeks with no help !!!! Don't do it !!!! Find someone else !!! Horrible customer service !!!

6 years ago

Reply from Sunnova

Hi Matt, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will contact you.^MO

Nov. 15th, 2019

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Verified Customer

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Veronica

It has been easy to deal with them as we acquired our solar panels. We have only been customers for a couple of months.

6 years ago

Reply from Sunnova

Hello Veronica, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Steven Chatelain

Sunnova is the most frustrating company I have ever had to deal with. After 3 months they still owe me a refund for $299.00. I have been promised that refund by several people including a supervisor but I have not received it to date. My list of complaints against Sunnova is extensive. I hope I never have to deal with them again.

6 years ago

Reply from Sunnova

Good afternoon Steven, thank you for bringing this to our attention. This is not a typical Sunnova experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you!^MO

Oct. 29th, 2019

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Verified Customer

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Bernice M Pomarico

Excellent response to complaint that solar panels were not producing but I did need to complain before problem was noted.

6 years ago

Reply from Sunnova

Good Morning Bernice, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are glad to hear your concerns were addressed. If you have any more questions or concerns please don't hesitate to reach out to us. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Joseph Vellali

While customer service, installation and product functionality are 5 star, not having an app to see real time generation performance is missing.

6 years ago

Reply from Sunnova

Good Morning Joseph, Thank you for your feedback and Welcome to the Sunnova Family!.^MP

Oct. 14th, 2019

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Verified Customer

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Anderson L Swift Sr Stockton, CA

Professional and reliable , the solar panels look great on my roof, it really make a difference to my hone

6 years ago

Reply from Sunnova

Good Morning Anderson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Lester Sappington

installation was excellent. Customer service was excellent as well the time frame to complete the job was metal in time

6 years ago

Reply from Sunnova

Thank You Lester Sappington! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Dave

The service is very good, and the people are competent and friendly. I have absolutely no complaints.

6 years ago

Reply from Sunnova

Thank You Dave! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, Our aim is to provide a customer experience that meets your expectations.^OA

Sep. 17th, 2019

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lynda wright

Overall we had a good experience just needed to be on top of the final steps to get turned on. But otherwise it was great. Salesman Abe was great. He always answered my tests with questions really quick

9 months ago

Reply from Sunnova

We appreciate your feedback, Lynda. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 14th, 2025

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Tajin Simbron

Only 1 star because 0 is not available. Maverick D lied multiple times and none of the promised services have happened. There is NO savings in fact the opposite. He told me I would receive gift cards or even a Traeger grill if not only I write this review but also if I get enough people to sign up. They have specifically targeted me and my family. Another employee I spoke with said Maverick was terminated for doing this exact thing and being caught. Yet the company still angles to rob me and my of our hard earned money. NONE of the services we agreed upon with Maverick have happened. This is my second time trying to write a review because one of the questions is "were you offered something in return for a positive review " though the true is yes. If i answered it honestly a message popped up saying they won't submit my review because sunnova doesn't offer anything in return for reviews. Even more reason to avoid this company. They will only want reviews that make them look good. They don't want the truth because they know people would likely find an honest company instead to offer services.

9 months ago

Reply from Sunnova

Hello Tajin. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Mar. 11th, 2025

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Julian Trujillo

Process took a long time but they kept me up to date every time on reason, but overall am very happy with my spat and saving me money. Thank you Trinity Solar/ Sunnova.

9 months ago

Reply from Sunnova

Thank you, Julian Trujillo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 5th, 2025

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Eric Ressler Jr.

I really don't know how to answer this. I started my solar journey with Trinity Solar. They made the transition easy. Now that the system is fully installed and functional, Sunnova has the reins. Don't know much of anything about Sunnova, so I'll leave it at that.

10 months ago

Reply from Sunnova

Thank you Eric for your feedback!

Feb. 12th, 2025

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Lynette Posey

Sunnis may be good but this whole solar experience has been a nightmare!! It’s been almost 2 years since we started - they bid out system too small to accommodate what we needed we purchased the first 17 panels - they put part of them too near a tree and they get shaded- I voiced my option many times knowing my yard and the trees I have in my yard - many of the panels we purchased with hard earned money are not producing as they should !!! We are not happy at all !!!

10 months ago

Reply from Sunnova

Thank you, Lynette. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please reach out to us at customerservice@sunnova.com for further assistance.

Feb. 11th, 2025

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