Sunnova: Read 6,314 User Reviews From Real Homeowners

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Verified Customer

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Steven

Tried to get some assistance from their Customer Service department. All the guy could do is read a pre-ordered phone script...each time. I eventually requested to speak with manager and even that was painful and frustrating.

5 years ago

Reply from Sunnova

Thank you for reaching out, Steven. We are sorry to hear about your experience with our Customer Service dept. Can you please send us a private message with your System ID and a phone number where we can reach you?

Apr. 6th, 2020

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Verified Customer

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Scott Brugge

My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

6 years ago

Reply from Sunnova

Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Julie Anderson

So far so good. Very understanding and if I have a question about something I don't understand it gets resolved. Ty

6 years ago

Reply from Sunnova

Good morning Julie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Dean Nygaard San Marcos, CA

I've been unable to look at my online account because there was something wrong. The Tech Dept was supposed to reach out to me for a solution, but I've never heard from anyone. I still can't see anything about my account, and I've been waiting a couple of weeks.

6 years ago

Reply from Sunnova

Hello Dean, thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Our records shows that our Tech Dept. corrected the issue and one of our customer service agents contacted you on 1/10/2020 to check if you could log into our customer portal, he left you a voicemail. One of our Issue Resolution Specialists will call you today. ^MO

Jan. 14th, 2020

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Verified Customer

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JAVIER

The company Has provided good customer service in answering questions and concerns. The contractual documentation was easily accessible.

6 years ago

Reply from Sunnova

Hello Javier, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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Verified Customer

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Paula Simpkins

Because of my contact person Lisa. Whenever I contact her she gets right back to me and follows up. _''' % satisfied!

6 years ago

Reply from Sunnova

Hello Paula, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Sabrina Neri Dos Palos, CA

I was told I'd have the back up battery so when the power went out I'd still have power using the panels and battery...I did not get the batterY because it needs to be purchased separately

6 years ago

Reply from Sunnova

Hello Sabrina, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will contact you. Thank you again^MO

Dec. 31st, 2019

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Verified Customer

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Ryan Mitchell Tulare, CA

All is good, but, the communication is not there when the install and process is in motion. A call/email weekly for an update would add the star.

6 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!.^MP

Dec. 31st, 2019

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Verified Customer

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Bryan Reynolds New London, CT

They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.

6 years ago

Reply from Sunnova

Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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Verified Customer

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Joan

I don't feel a couple of panels are working that well and I contacted who they told me to contact and I have yet to hear anything.

6 years ago

Reply from Sunnova

Good Morning Joan, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Candice Fagan

I am verypleased with the install and Darrin (rep) is very attentive. I am waiting to see the savings before I rate higher.

6 years ago

Reply from Sunnova

Good Morning Candice, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Pankaj gajri

Like the service and product. Definitely will recommend my friends and family to become a part of sunnova

6 years ago

Reply from Sunnova

Good Morning Pankaj, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Denise dietrich

Detailed info. Very informative. Customer service is great. Always there to help you with everything.

6 years ago

Reply from Sunnova

Thank you, Denise dietrich! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Tom Latsko

Zak my sales person is very well educated on your product. He explained it very well. Bring my comfort level up.

6 years ago

Reply from Sunnova

Thank you, Tom Latsko! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Jane LaPrino

Loved the people that we worked with! The process right from the start through installation was flawless.

6 years ago

Reply from Sunnova

Good Morning Jane, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Juan

Effortless Process, from beginning to end, they work around your schedule, with a one day turn around completion time

6 years ago

Reply from Sunnova

Good Morning Juan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Duane Barber

The whole process was filled with mistakes. They were all rectified however not sure what the outcome would of been if not for paying close attention to the whole process.

6 years ago

Reply from Sunnova

Hello Duane, thank you for your feedback. We are sorry to hear that this was your experience. One of our Issue Resolutions Specialist will contact you in one to two business hours . Welcome to the Sunnova Family!Than^MO

Nov. 15th, 2019

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Verified Customer

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Radhakrishnan Suswaram

They did the good job especially Luke as a sales person. Very knowledgeable. Educated me how Solar helps

6 years ago

Reply from Sunnova

Hello Radhakrishnan, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Matt Sampson

Solar was installed a week after signing the contract it's now November 5th and it's not activated. I've called more than a dozen times, they send a repair 'technician' at least every 2 weeks with no help !!!! Don't do it !!!! Find someone else !!! Horrible customer service !!!

6 years ago

Reply from Sunnova

Hi Matt, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will contact you.^MO

Nov. 15th, 2019

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Verified Customer

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Veronica

It has been easy to deal with them as we acquired our solar panels. We have only been customers for a couple of months.

6 years ago

Reply from Sunnova

Hello Veronica, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Steven Chatelain

Sunnova is the most frustrating company I have ever had to deal with. After 3 months they still owe me a refund for $299.00. I have been promised that refund by several people including a supervisor but I have not received it to date. My list of complaints against Sunnova is extensive. I hope I never have to deal with them again.

6 years ago

Reply from Sunnova

Good afternoon Steven, thank you for bringing this to our attention. This is not a typical Sunnova experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you!^MO

Oct. 29th, 2019

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Verified Customer

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Bernice M Pomarico

Excellent response to complaint that solar panels were not producing but I did need to complain before problem was noted.

6 years ago

Reply from Sunnova

Good Morning Bernice, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are glad to hear your concerns were addressed. If you have any more questions or concerns please don't hesitate to reach out to us. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Joseph Vellali

While customer service, installation and product functionality are 5 star, not having an app to see real time generation performance is missing.

6 years ago

Reply from Sunnova

Good Morning Joseph, Thank you for your feedback and Welcome to the Sunnova Family!.^MP

Oct. 14th, 2019

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Verified Customer

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Anderson L Swift Sr Stockton, CA

Professional and reliable , the solar panels look great on my roof, it really make a difference to my hone

6 years ago

Reply from Sunnova

Good Morning Anderson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Lester Sappington

installation was excellent. Customer service was excellent as well the time frame to complete the job was metal in time

6 years ago

Reply from Sunnova

Thank You Lester Sappington! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Dave

The service is very good, and the people are competent and friendly. I have absolutely no complaints.

6 years ago

Reply from Sunnova

Thank You Dave! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, Our aim is to provide a customer experience that meets your expectations.^OA

Sep. 17th, 2019

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Judy Wollen

The installers were polite and thoughtful, and seemed to enjoy their work and each other. Sunnova has been on hand several times to ensure everything is working correctly.

9 months ago

Reply from Sunnova

Hello Judy. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 16th, 2025

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Nathan Packer

Overall, I love the experience. But I will say when the contractors came to install the solar panels they left a bunch of trash that I personally had to pick up. Otherwise, very good.

9 months ago

Reply from Sunnova

Nathan Packer thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.. We sincerely appreciate your contribution!

Apr. 29th, 2025

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Robert Gearhart

It took way too long from the time the panels were installed until the system was activated. During the installation they removed a cable box from the wall and never replaced it. They left it lie on the ground.

9 months ago

Reply from Sunnova

Thank you, Robert. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 25th, 2025

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Raymond C. Lynch

Ì did like that i finally got solar! There no hassles and the upgrade was timely, I had nit upgraded the electrical inspection my home and wanted to. Thanks Sunnova.

9 months ago

Reply from Sunnova

Greetings Raymond. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Apr. 24th, 2025

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TBAGS YUP

My person who referred me is not getting their compensation. Was cancelled on when the one electrician was out sick. I was surprised with the lack of skilled resource depth. Communication on when I can flip the final switch was not there. Otherwise the installation was good.

10 months ago

Reply from Sunnova

Hi Tbags! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Apr. 14th, 2025

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Maryann Clark

The installation went well but there were very few updates from my salesperson or his assistant. My neighbor who started the process weeks after I did was up and running while I was still trying to find out the status of mine. Good customer service should not stop as soon as you sign the paperwork.

11 months ago

Reply from Sunnova

Hello Maryann. Thank you for your review. We value our customers and appreciate the time you took to share your experience and feedback to continuously improve the customer experience.

Mar. 21st, 2025

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lynda wright

Overall we had a good experience just needed to be on top of the final steps to get turned on. But otherwise it was great. Salesman Abe was great. He always answered my tests with questions really quick

11 months ago

Reply from Sunnova

We appreciate your feedback, Lynda. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 14th, 2025

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Tajin Simbron

Only 1 star because 0 is not available. Maverick D lied multiple times and none of the promised services have happened. There is NO savings in fact the opposite. He told me I would receive gift cards or even a Traeger grill if not only I write this review but also if I get enough people to sign up. They have specifically targeted me and my family. Another employee I spoke with said Maverick was terminated for doing this exact thing and being caught. Yet the company still angles to rob me and my of our hard earned money. NONE of the services we agreed upon with Maverick have happened. This is my second time trying to write a review because one of the questions is "were you offered something in return for a positive review " though the true is yes. If i answered it honestly a message popped up saying they won't submit my review because sunnova doesn't offer anything in return for reviews. Even more reason to avoid this company. They will only want reviews that make them look good. They don't want the truth because they know people would likely find an honest company instead to offer services.

11 months ago

Reply from Sunnova

Hello Tajin. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Mar. 11th, 2025

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Julian Trujillo

Process took a long time but they kept me up to date every time on reason, but overall am very happy with my spat and saving me money. Thank you Trinity Solar/ Sunnova.

11 months ago

Reply from Sunnova

Thank you, Julian Trujillo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 5th, 2025

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Carmen Gianni

I have 3 more people here that want solar from Trinity, but as the finance company, you're giving them a hard time. I have it here in Perry's Lake, Manahawkin also. Trinity did their job. Now you have to do yours and let the others that want it in this community get it. Our solar just got turned on a week ago. I don't know why the survey already.

1 year ago

Reply from Sunnova

Greetings Carmen. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 21st, 2025

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Mollie Williams

The personnel at Sunnova were easy to work with. They answered any questions I had. The paperwork was clear and easy to understand. Everyone I had contact with were professional and knowledgeable.

1 year ago

Reply from Sunnova

Thank you, Mollie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Gayle Garner

The company informed me about the necessity to change out parts of the unit and that the required parts would be sent to me in advance of the repair. Once received the company would contact me to schedule the repair.

1 year ago

Reply from Sunnova

Hello Gayle. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 27th, 2025

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Makenzie Strohecker

We had to have a trench put in to connect the solar from the detached garage to our home. The workers who put in the trench were very immature and did poorly in “covering up” the trench. They laid hay down but did not pack down the dirt and left it with giant holes scattered all throughout the trench they dug up. Not to mention that we had to clean up after them by finding wires and battery type things all over the yard. Finally after 2-3 MONTHS the workers finally came back and covered the trench the way it should’ve been done in the first place. We also received multiple complaints from our neighbors about the workers who did the trench, just one an example would be that the workers were harassing their dog. The workers also left our breaker box open and did not cover it back up which is a safety risk. The only people from Sunnova we would give 4 stars to are the inspector and Josh. After notifying Josh of all of these issues, he stated we would get something to compensate for all this hassle we had to go through but still have not received anything. My parents had wonderful service with Sunnova which is why we chose them but our service we received was unfortunately stressful and bad.

1 year ago

Reply from Sunnova

We appreciate your feedback, Makenzie. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you have experienced throughout the installation process. If you have any questions or concerns, please do not hesitate to contact us at 866-786-6682.

Jan. 22nd, 2025

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Gerald Fomenky

Solar made easy! Great staff, super friendly and knowledgeable. Couldn't ask for more. Product is great, staff is amazing, thanks Steve and Kamil, y'all really put the light to solar. Will highly recommend

1 year ago

Reply from Sunnova

Hello Gerald. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. Thank you for choosing Sunnova!

Jan. 21st, 2025

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Sheri Evans

I'm a new customer. Our system is up and running and it was smooth sailing all the way through the whole process. Jackson was incredibly helpful and right on top of everything!

1 year ago

Reply from Sunnova

Hello Sheri. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 21st, 2025

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Sean Allen

1 year ago

Reply from Sunnova

Thank you, Sean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2025

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Tim Nortier

Everything about the project was smooth, no hassle, efficient. The Garcia installation crew were FANTASTIC. After just a couple weeks, the panels are generating about 2/3,9f my daily power consumption.In the winter!!

1 year ago

Reply from Sunnova

Hello Tim. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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Paulette Richards

I enjoyed everyone that I've spoken with concerning my solar panels. From sales people to the installers and inspectors. Everyone took the time to explain so that I'd understand. Very caring and friendly people,

1 year ago

Reply from Sunnova

Greetings Paulette. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Dec. 12th, 2024

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Lillie Jane Johns

It’s hard to say, because we haven’t been on too long, but so far we are enjoying it, especially the installation process, as they were very professional, and courteous, rated 4 because there’s always room for improvement, although I can’t imagine where at this time.

1 year ago

Reply from Sunnova

Greetings Lillie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 3rd, 2024

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George Busse

The two day installation went into overtime and it became too dark to cut the rails that extended beyond the roof. We were told that on the first day the install team arrived without all their tools so the second day they had to hustle to get the job done leaving someone else to come out to cut the rails that overhang the roofs. We waited over two weeks until the town inspector came and the installer cut the rails over the garage but wasn't able to cut the rails over the house roof. When will someone come and cut these rails???

1 year ago

Reply from Sunnova

Hello George. Thank you for reaching out and bringing this matter to our attention. Upon review of your accounts, you are still under construction. At this time, we recommend that you reach out to your installation company for the appointment.

Nov. 26th, 2024

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S H

The sales process, inspections and installation went very smooth, of course . But as soon as the installation, the customer service was very bad. I have still not received the final email since the pto. I called customer service finally and was able to get a link to monitor my service. Thankfully, the rep was very helpful and took accountability for the lack of customer service I had received. Overall , we are still happy with our solar service and would recommend.

1 year ago

Reply from Sunnova

Hello S H! We appreciate your review and for bringing this matter to our attention. We sincerely apologize for the experience you've had, and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Nov. 12th, 2024

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Tabitha Cooper

Gavin is a great example for other young players in the sales game and he will continue to grow with the team you can bet and win with people like him on the team thanks Ray and Tabby

1 year ago

Reply from Sunnova

Thank you, Tabitha! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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don Spangler

Great company to work with. They keep you updated every step of the way. Efficient installation and very informative workers. I’m looking forward to seeing more results of the solar panel efficiency.

1 year ago

Reply from Sunnova

Thank you, don! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Iveliss Perez

I like the sunova solar panel company. The customer service was amazing and it was very helpful. We were very pleased with the information that was given to us . We r happy that the bill has been significantly low.yayy

1 year ago

Reply from Sunnova

Thank you, Iveliss! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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