Sunnova: Read 5,941 User Reviews From Real Homeowners

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Garvin Jones

SUNNOVA have always been very professional. Currently selling my house, they are assisting me with inspection & warranty transfer to new Buyer/Owner.

7 months ago

Reply from Sunnova

Garvin Jones, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are working hard to make your home transfer seamless, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Musa Goll

Wonderful and great company. Explain every thing you need to know, very knowledgeable about the solar Industry, I will highly recommend this company.

7 months ago

Reply from Sunnova

Thank you, Musa Goll! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Kristian Perez Clavell

The service has been amazing. What I like the most is that they keep me inform, always sending me emails about my account and products that I would be interest it in.

7 months ago

Reply from Sunnova

Thank you, Kristian Perez Clavell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Kelley D Smith

We were always hesitant to go solar but Sunnova and it's representatives made the decision easier. We actually are looking at placing it on another home that we own.

7 months ago

Reply from Sunnova

Thank you for your message, Kelley D Smith . We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 22nd, 2024

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Anita Fendrick

AMAZED AT THE SAVINGS !!! We wanted to save, but were quite amazed, happy and relieved. We have shared with neighbors and they are also happy with Sunnova.

7 months ago Edited June 12, 2024

Reply from Sunnova

Hello, Anita Fendrick. We appreciate your review and are happy to hear that you received excellent service and a positive experience.

Mar. 22nd, 2024

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Brian Billman

Extremely happy with this company. Personnel were very courteous and informative. Going solar with this company was a no brainer. Highly recommend this company.

7 months ago

Reply from Sunnova

Thanks for reaching out to us, Brian Billman. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 22nd, 2024

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Rick Mathison

Sunnova is very easy to work with, everything is automatic and we have not had any issues with our service in all of the years we have been working with them.

7 months ago

Reply from Sunnova

Greetings Rick! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 22nd, 2024

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Barbara Giguere

All phases of acquiring solar panels were accomplished on time and installed professionally. System evaluation was done in a timely manner Very pleased with Sunova

7 months ago

Reply from Sunnova

Daer Barbara, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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reniel rosado

Over 3 years now zero problems y excellent quality of materials used. Installed by experts with the experience needed. Peace in mind for me and my family

7 months ago

Reply from Sunnova

Hello! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 22nd, 2024

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Kevin

This company really cares about their customers. I've had nothing but good encounters with their staff. They are really professional and they know their stuff.

7 months ago

Reply from Sunnova

Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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warren critchley

I have been dealing with sonova for a while now. I have had no problems or questions. When I did have questions they were answered to my satisfaction.

7 months ago

Reply from Sunnova

warren critchley, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Mike Richards

I had a home presentation and signed on for it. 2 weeks later I was working for the company that did my install as a salesperson. It truly is at no cost to the consumer!!!

7 months ago

Reply from Sunnova

Greetings Mike! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Christian Colon

The service provided by the sales representative has been great. When a problem shows, he always back me up. Just by the service he provides, I strongly recommend sunnova.

7 months ago

Reply from Sunnova

Hi Christian Colon! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Jose Flores

I love the amount of energy that the panels are producing and what I didn’t like was that the seller gave me a different price than what I am paying now.

7 months ago

Reply from Sunnova

Hi Jose Flores! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Judy Davis Lake Havasu City, AZ

Very professional from start to finish. I'm able to monitor the system and know that it is producing. Looking forward to getting my first full month bill from unisource.

7 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 20th, 2024

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PAT groll Terryville, CT

Honest company from the start, from talking to me from the beginning telling me all about the solar and promising me there are no hidden gimmicks. Thank you

7 months ago

Reply from Sunnova

Hello Pat groll, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Billy Whitley Stafford, VA

Service took forever, sales people promised and said several things and did not follow through with anything, was promised 3 google devices for partnership with Home Depot and this was never delivered, was told I would have solar installed on both my detached garage and main house and this was incorrect, was told and shown by their specialist that the amount of solar I was getting would be sufficient to at least come close to breaking even with my electric bill, it has been almost 2 months of usage and even on an average day at 65 degrees and sunny, I don't even get 30% return on usage, the solar installation was also very difficult and cause multiple rescheduling event due to miscommunication at the office causing me to loose 2 days of PTO just for them to install on a weekend, and during the final inspection, their guys left everything open, from the attic, the panel left unscrewed and on the floor, to even the back door left wide open after they left. The SunNova Specialist also promised that I would be given an easily step by step guide on receiving any credits and Virginia rebates through their online system that does it all for you.... here we are months later and I haven't received anything more then my first bill! I feel lied too, over promised, and under delivered... would not recommend, if you want solar, just buy it yourself.

7 months ago

Reply from Sunnova

Greetings Bill Whitley, thank you for taking the time to provide us a review and you feedback. We sincerely apologize for the frustration caused. We would love an opportunity to remedy or assist with any issues you may have encountered during the installation. We will also complete a review of your system to ensure it is performing as expected. Pleas email us at customerservice@sunnova.com with your system ID and phone number and we will reach out to you right away.

Mar. 6th, 2024

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Stacey Melbourne, VIC

If I could give no stars a would Sunnova went in to our home while we were out of the country and had house sitters caring for our home. They forced a simulated power outage from the breaker box which broke 2 breakers, fried my stove and oven which are no longer functioning, and now outlets in 3 rooms of my home no longer work. They closed the work order, stating that everything is fine. I have called sunnova everyday for 2 weeks but they refuse to let me speak with any managers or people that can help. They are ghosting me and now I have to get a lawyer to get my house fixed. I am so upset and angry and just want the damage repaired.

7 months ago

Reply from Sunnova

Greetings Stacy, we sincerely apologize for any frustration cause. We would love to do a system review and obtain more details from you so that we may better assist. Please email us at customerservice@sunnova.com or call us at 1.866.SUNNOVA (866.786.6682) with your system ID and we will assist you right away. Thank you.

Mar. 6th, 2024

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Bob Whiffen

Process moved along well and communications along the way were excellent. System was just turned on so we will see if the anticipated benefit is realized.

8 months ago

Reply from Sunnova

Hello Eladio O Infante, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 18th, 2024

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Lewis Edge Johns Island, SC

Repair installation was done professionally by competent technicians. I would have preferred to have had the work done much sooner, so my solar would been restored in less than 30 days.

8 months ago

Reply from Sunnova

Greetings Lewis Edge, thank you for your 4-star review! We sincerely appreciate your feedback as it helps us provide faster, more reliable service. We're here to support you every step of the way!

Feb. 9th, 2024

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Verified Customer

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Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

2 years ago

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

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Verified Customer

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Gloria Grraves Hartford, CT

It's been a good experience. I had a few issues and the Sunnova representatives worked with me until they were resolved.

2 years ago

Reply from Sunnova

Thank you for the kind words, Gloria. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Vicente Alvarado Bakersfield, CA

I have been sent emails in error about system termination due to failure of not paying when I am on their auto payment from the beginning as well as see payments being withdrawn from my bank. Also if I you ask for paperwork even if you pay for it they give you the run around and tell you they have not recieved payment even though you have verified that you have.

2 years ago

Reply from Sunnova

Hello Vicente, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Nov. 16th, 2021

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Verified Customer

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Floyd Smith Stratford, CT

70.85 a month for our panels. The best savings we ever had on our electric UI bill yes that's all we have paid a month since Nov 2016

2 years ago

Reply from Sunnova

Thank you for the kind words, Floyd. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Ryan Donnelly North Branford, CT

No issues everything in the process went smoothly and it has made my bills less while also helping the environment. Win win situation

3 years ago

Reply from Sunnova

Hi Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Tammy Bejide Mascotte, FL

So far the price is reasonable and it's really helping with the light bill as long as the price doesn't go up I think of 5 Stars good

3 years ago

Reply from Sunnova

Thank you for the kind words, Tammy. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

3 years ago

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

3 years ago

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

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Verified Customer

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Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

3 years ago

Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Lorena P Gonzales Roseville, CA

They we great on putting on my solar panels took a 2 days , clean up everything , my bill is lower , had them for 2 years now

3 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for the note, Lorena. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Brian Giannascoli Vineland, NJ

The process from first meeting with representatives to today was easy and pleasant. Everyone left with was very professional.

3 years ago

Reply from Sunnova

Brian, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

3 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

3 years ago

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

3 years ago

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

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Verified Customer

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Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

3 years ago

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at resolutions@sunnova.com with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

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Verified Customer

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Brian Jehning Kensington, CT

No issues thus far. Everything has been rolled out, from consultation, to installation, to billing, just as advertised to me.

3 years ago

Reply from Sunnova

Thank you for the note, Brian. Welcome to the Sunnova Family! ^JD

Mar. 25th, 2021

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Verified Customer

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Luis Abreu Orlando, FL

They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company

4 years ago

Reply from Sunnova

Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Victor Highland Falls, NY

Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.

4 years ago

Reply from Sunnova

Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Kim

They were on key on what the next step was n what they were going to do. Everyone was nice n they all worked hard to get stuff done in time.

4 years ago

Reply from Sunnova

Good morning Kim, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Verified Customer

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Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

4 years ago

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

4 years ago

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

4 years ago

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

4 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

4 years ago

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

4 years ago

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

4 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

4 years ago

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

4 years ago

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Verified Customer

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Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

4 years ago

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

4 years ago

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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