Sunnova: Read 6,066 User Reviews From Real Homeowners

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Stella Hawkins

Sunnova was very quick to resolve the problem with the inverter on our solar unit. The technician was extremely professional and courteous. Sunnova will be my first call for our solar needs.

9 months ago

Reply from Sunnova

Dear Stella, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board and we are happy to hear our service has been nothing but satisfactory. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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skysoldier426

Great company, from the sales pitch all the way through to the post installation follow up phone calls, they kept me informed about everything answering all my questions and addressing all concerns.

9 months ago

Reply from Sunnova

Hello skysoldier426, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jennifer Arcolesse

They were quick and feiendly throughout the process so far. The overall communication has been wonderful, from start to finish. We get emails at every stage and update phone calls.

9 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Jeffrey Jordan

I like how professional the representatives was, and how fast the system was installed to perfection. You will not find a better company than Sunnova to completely trust for your solar needs.

9 months ago

Reply from Sunnova

Jeffrey Jordan, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Josue Gomez

Im very satisfied we the product they sell me and they make me fill like family and they new about what they was selling me and everything i ask they anwers every question overall i give a 10 im very satifies

9 months ago

Reply from Sunnova

Josue Gomez, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Susan Horvorka

The helpful people at Sunni a. They are always there if you need them. I am in my later years and do not understand slot of the modern team and they will take the time to explain it and for that I am thankful

9 months ago

Reply from Sunnova

Thank you, Susan Horvoka! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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stay focused

I have no dislikes having that generator gives me a piece of mind knowing I won't be without power I experienced and ice storm couple yrs ago and was without power for 2,5 days I Said never again

9 months ago

Reply from Sunnova

Hi stay focused! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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James Wilford Davison

Sunnova offers excellent quality equipment and their personnel are technically proficient to the utmost. They have been quick to resolve the very few problems that have come up over seven years.

9 months ago

Reply from Sunnova

Hi James Wilford Davidson! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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jordan sabella

They have been professional and they helped me maximize my batter usage after I messed with the settings thinking it was better for me. My friend loves them too so all in all are good.

9 months ago

Reply from Sunnova

Hi Jordan Sabella! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Ronald McCormick Punta Gorda, FL

Here is not a lot to like about your company, since the installation of the solar equipment. When the inspector came and found the installation error, it has been very frustrating to us to get any answers from anyone. Someone should have been on top of the whole situation , and contacting us about what is happening????? As of right now I have no idea when inspector is due back or when new meter is due to be installed???? It is bad when your customer is not kept in the loop?????

9 months ago

Reply from Sunnova

Hi Ronald McCormick, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please contact us at customerservice@sunnova.com with your system ID and we will contact you right away. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Mar. 7th, 2024

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Gladys Clark

The installation was done really quick. My electric utility just took a little longer to get the inspection completed so I could start using my solar power. Other than that everything was great on their end.

9 months ago

Reply from Sunnova

Hello Gladys Clark, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 28th, 2024

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Steve Charlotte, NC

Fixed my solar panels in a reasonable amount of time. My only complaint is that they canceled my appointment the morning of the appointment because they didn’t have the part even though I had asked them when they made the appointment if they had the part.

9 months ago

Reply from Sunnova

Steve, we appreciate your 4 - star review and are glad to hear you had an overall positive experience. We sincerely apologize for any inconvenience the canceled appointment may have caused you. If there is anything we can assist you with, do not hesitate to let us know by reaching us at customerservice@sunnova.com or calling us at 1.866.SUNNOVA (866.786.6682).

Feb. 28th, 2024

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Kevin Rampersad

So far the company has been easy to deal with. Calls are quick and you can reach a live person fast. So far everyone has been nice and answered all my questions professionally.

10 months ago Edited March 21, 2024

Reply from Sunnova

Thanks for reaching out to us, Kevin Rampersad. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Feb. 6th, 2024

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Cindy Murchison

We just get it turned on so I can’t really rate everything. The guys that came out were all very nice and answered all our question we had! So far the best Solar company we came across, not pushy like the others.

10 months ago

Reply from Sunnova

Hello Cindy Murchison, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 2nd, 2024

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Pedro Vega Ludlow, MA

So far Sunnova has done great job working and keeping up with the solar panel. We only had one issue and we lost a month of solar because it trip out, but was checked and so far so good.

10 months ago

Reply from Sunnova

Hello Pedro Vega, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Feb. 2nd, 2024

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Jo Buckley CT

They were fast and clean left no mess! The only negative was trying to schedule phases because they call from unknown numbers. I downloaded 3 different apps to see progress and usage which was confusing but the reps were great and did their best to keep me posted

10 months ago

Reply from Sunnova

Hello Jo! Thank you for your 4 star review and comment. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We are glad our reps provided you with the service you deserve. If there is anything we can assist you with, please do not hesitate to reach us at 1.866.SUNNOVA (866.786.6682) or customerservice@sunnova.com. Thank you!

Feb. 2nd, 2024

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jodie redmon Robinson, IL

The guys installing them were very friendly and informative. The lady on the phone was always friendly and informative. I'm not sure where Michael C comes in but he was great as well! Thank you all so much!

11 months ago

Reply from Sunnova

Hello jodie redmon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 12th, 2024

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Cindy Ephrata, PA

This was the most worry free experience I’ve ever had.. From our initial conversations through the installation and emails from our concierge letting us know what to expect next, we can’t thank enough.

11 months ago

Reply from Sunnova

Hello Cindy welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

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Robert Deshaies Fort Lauderdale, FL

I feel good about installing solar panels. However, I don't know how much we're saving yet. Because it was just recently installed and that field just came and put a meter end.

11 months ago Edited January 1, 2024

Reply from Sunnova

Hello Robert Deshaies, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Susan Jones North Las Vegas, NV

Always kept me in the loop on progress. All workmen were professional and pleasant, and answered my questions about the system. Thank you for a job well done and in a timely manner 🫶🏼👍

11 months ago

Reply from Sunnova

Hello Susan Jones, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Kimberly Rimington Temple, TX

It has been frustrating working with them to get solar because we had to fight the steps happening at every point. Things didn't get done without us calling and even talking about having our system removed before it was fully installed over the 6 months before it was finally completed. We have also had techs from Lgcy come multiple times and have cause multiple days without power because either they didn't do it right or then sent someone out and they broke it. I'm stuck with the system at this point because of how expensive it is to have them take it back, but I wish I went with a different company who has better customer service and I wouldn't have to make them do their jobs. Every now and then we did get someone who was helpful, but it wasn't until I complained that I got someone who would help the situation.

11 months ago

Reply from Sunnova

Hello, Kimberly Rimington. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Jan. 2nd, 2024

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Carlos Alexis Figueroa Bobe

Sunnova has been the financing medium that has allowed me to acquire a solar system for our home. I recommend Sunnova for the quality and guarantees it offers to solar system customers in Puerto Rico.

11 months ago Edited January 1, 2024

Reply from Sunnova

Carlos Alexi Figueroa Bobe, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Subodh Pandey Dublin, CA

The system has been up and running right after we moved to the new home. There was no followup needed. I look forward working with Sunnova to realize the benefits and the other services they offer.

11 months ago

Reply from Sunnova

Hello Subodh Pandey, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Gerardo M Santoyo

the service was very helpful, useful & reliable.

1 month ago

Reply from Sunnova

Hello Gerardo. Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 21st, 2024

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Erika Hernandez

Hello Great service well recomend 5 star

1 month ago

Reply from Sunnova

Hello Erika. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 21st, 2024

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cooldude John

I like your service a lot . The solar panels are very good.

1 month ago

Reply from Sunnova

Hello John. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 21st, 2024

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earl caesar

Work was done very professionally , nice set up

1 month ago

Reply from Sunnova

Greetings Earl. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 21st, 2024

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Ann Saylor

Satisfied with the work.everyone was friendly.

1 month ago

Reply from Sunnova

Hi Ann, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Nov. 19th, 2024

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Sol Diaz

Service is excellent. They are a great company.

1 month ago

Reply from Sunnova

Hello Sol. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Nov. 19th, 2024

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David Deardorff

Ease of process and the professionalism of installers

1 month ago

Reply from Sunnova

Hello David. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 19th, 2024

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Matias Gandar

It’s been 3 months and solar panels aren’t on yet. I’ve called customer service and no help at all

1 month ago

Reply from Sunnova

Hello Matias. Thank you for speaking with us today regarding your concerns. We value your feedback and are committed to providing you with the highest level of customer service. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Nov. 14th, 2024

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Tammy Carnohan

Not very happy with a company that sells you and comes back 1 mon later to say you need more to charge more

1 month ago

Reply from Sunnova

Thank you, Tammy. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please reach out to us via email customerservice@sunnova.com or by phone number at 866-786-6682 so we may be of assistance regarding this issue, thank you.

Nov. 11th, 2024

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barbara keister

Great service and excellent customer care

1 month ago

Reply from Sunnova

Thank you, barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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Ana Matei

Process was great. Customer service can take some improvements

1 month ago

Reply from Sunnova

Hello Ana. Thank you for your positive feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 5th, 2024

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James Pointek

Excellent service and highly recommended

1 month ago

Reply from Sunnova

Hello James. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 5th, 2024

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scott

Install crew did a nice job and kept my home clean.

1 month ago

Reply from Sunnova

Thank you, scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Joe McKee

The installer used would not honor promises made by the sales rep.

1 month ago

Reply from Sunnova

Hello Joe. Thank you for your 4-star rating! We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to helping you!

Nov. 1st, 2024

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Yohacson Sanchez

Excelente backup de tranquilidad en el hogar

1 month ago

Reply from Sunnova

Saludos Yohacson. ¡Nos complace que forme parte de nuestra familia Sunnova! Agradecemos sinceramente la calificación positiva que nos ha proporcionado. ¡Esperamos continuar brindándole la mejor experiencia a lo largo de su viaje con nosotros!

Nov. 1st, 2024

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Carmen Luz

Excelente Service in this year that I have the Service.

1 month ago

Reply from Sunnova

Thank you, Carmen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

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Becky Dymond

I feel like I got ripped off. There was room for more panels and I never was offered the possibility even though there is space on the roof.

1 month ago

Reply from Sunnova

Hello Becky, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 31st, 2024

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Josef Horn

Made the process easy, and like the features of the system

1 month ago

Reply from Sunnova

Hi Josef Horn, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 29th, 2024

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Newman

Thank you Sunnova. This has been awesome.

1 month ago

Reply from Sunnova

Thank you, Newman ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 29th, 2024

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George. D Frechette

Money I have saved and what I have to do for maintenance

1 month ago

Reply from Sunnova

Hi George D. Frechette , congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 29th, 2024

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Sheri Bair

Quickness of the whole thing. Start to finish.

1 month ago

Reply from Sunnova

Thank you, Sheri! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 29th, 2024

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Nancy Rosado

Good service and always keeping me updated .

1 month ago

Reply from Sunnova

Thank you, Nancy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 25th, 2024

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Jamie Horn

We’ve had a great experience from start to finish!

1 month ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2024

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JAMES B.

6 months ago

Reply from Sunnova

Hello James! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 26th, 2024

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Joe Pecsi

Service, productivity, website and timeliness. The only delay was PG&E hooking up the system. Dislike was the price was higher than other companies in the area, but Sunnova seems to be better established.

6 months ago

Reply from Sunnova

Thank you, Joe! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Tino Cordova

New home install. Had some issues at first with the system being put under the wrong name and it took months to get it resolved. Once the system was up and running, it is working well, and we are saving as expected.

6 months ago

Reply from Sunnova

Hello Tino. Thank you for your 5-star rating!We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 25th, 2024

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Ferenc Boldog

The interaction with Sunnova was the most straightforward part in the overall vendor/system selection, engineering design and installation process. They have clear communication with the client and well-established interactions with the installers.

8 months ago

Reply from Sunnova

Thank you, Ferenc Boldog! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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