Sunnova: Read 6,313 User Reviews From Real Homeowners

star star star star star

c p Boston, MA

With the cost of electricity out of control it was nice to be able to lock in a good rate on our power. Their local installer Isakson was excellent. So many solar systems you see look like they were installed by people who didn’t care were they ran wire or how they did it. Our system look great! Clean and everything looks like it belongs.

3 years ago

Reply from Sunnova

Hello c p, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Nov. 7th, 2022

star star star star star

Happy coustomer Escondido, CA

When we decided to install a solar system our sales person was clear on the advantages , worked with us to find the best company to go with and knew the people in the electric company and county to get our system up and running quickly and with very little delay.

3 years ago Edited May 2, 2023

Reply from Sunnova

Hi Happy coustomer, thank you for the feedback . Welcome to the Sunnova family! **MV

Oct. 24th, 2022

star star star star star

Ben Slagan

I was skeptical about going solar but a coworker of mine has had it for several years now and suggested this company. It was a long process but I am glad my wife and I choose to do it. Any questions I have had were answered in a timely manner with knowledgeable answers.

3 years ago

Reply from Sunnova

Hello Ben Slagan, thank you for the kind words. Welcome to the Sunnova family! **MV

Oct. 18th, 2022

star star star star_border star_border

Barbara Sutherland Plano, TX

I got my panels on on June 1st guy came out inspected it so it's good to go August 15th I finally got them turned on why does it take so long to turn them on I don't get too free months of this they're going to start taking out money on my account probably the first to September which is not right you call the represented that sells you the solar panels he don't call you back he text you I'm in a mean I'll call you back and he never does they'd be nice if they if I know how much I'm going to have to pay for my electric now right now my bills 400 and something dollars it could have been nice if I had them on sooner

3 years ago

Reply from Sunnova

Hello Barbara Sutherland, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LS*

Aug. 23rd, 2022

star star star star star

JOhn Johnson Miami, FL

The whole experience with sun nova was very smooth. The salesman made sure we understood everything. He would also reach out to see how things were going. The customer service rep kept us up to date with the whole process. Overall very happy with the whole thing.

3 years ago

Reply from Sunnova

Hello JOhn Johnson, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Jul. 29th, 2022

star star star star star

mary eisenhaur Medford, MA

Very professional representatives from start to finish. Seemless installation in just 1 day. All questions answered in a timely fashion. In our first year, we are already experiencing negative electric bills! The tax rebate was phenomenal! Should have done it sooner.....

3 years ago Edited May 24, 2023

Reply from Sunnova

Hello mary eisenhaur, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Jul. 14th, 2022

star star star star star

John Donlon Cromwell, CT

Communication was good. Trinity personnel were polite and did an excellent job. Cleanup was excellent. Sunnova did a great job coordinating all appointments and inspections. Now I will wait and see if my savings are what was promised ‘!

3 years ago

Reply from Sunnova

Hello John Donlon, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

May. 19th, 2022

star star star star star

Adriane Morris Carlsbad, CA

We just installed solar panels for the first time, Sunnova made the process very easy, they provided all the information we needed to make an informed decision. The installation was quick and the installers were very professional and did a great job.

5 years ago

Reply from Sunnova

Good afternoon Adriane, thank you for your positive feedback and welcome to the Sunnova family! ^MP

Sep. 17th, 2020

star star star star_border star_border

JBerg01 Irvine, CA

Update: Problem has been resolved. I am extremely dissatisfied with this company. We are trying to refinance our house and Sunnova is holding us hostage. They are trying to charge us $300 in order to re-file a UCC-1. They first told us that fee was what the county charges. Then they backtracked and said it was a combo of county fees and their fee to "process". Process what? A document that doesn't benefit me in any way and no where in my agreement with them is listed or mentioned. We asked them to waive the fee and said we would pay any county fees associated with it and they denied our request. We also asked them to provide a breakdown of how much of the $300 is for the county and how much is for them. Again, denied. If they expect their customers to pay ridiculous fees for no reason, they should put in their agreements. Which they didn't. $300 seems like a small amount to lose in order to maintain a good relationship with a long-term customer. If this is how Sunnova treats their customers, I will be taking my business elsewhere.

5 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for reaching out, JBerg01. I see that we have already reached out to you regarding this issue. Please let us know if you have any further questions. Thank you. ^JD

Sep. 17th, 2020

star star star star star_border

Daniel&Lynn Simpsonville, SC

How can we all not think about our children’s future? If we all don’t try and lessen our carbon footprint our children, grandchildren and great grandchildren will not have clean air and the same pristine earth we had growing up. Solar is a no brainer. Reduces my footprint lowers my bill and increases home value. Sunnova has been an amazing company. From start to finish. Thanks to all from corporate to installers. Top notch job!

5 years ago

Reply from Sunnova

Good afternoon Daniel&Lynn, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Aug. 31st, 2020

star star star star_border star_border

dennis berube Bridgeport, CT

When our sales representative made there presentation we were told that if our roof needed to be replaced the cost would be 500.00 to remove and reinstall panels. However we are trying to sell our home and I reached out to our installer and was told the cost would be over 7000.00 to remove and replace. Unfortunately we did not have the 500.00 cost on paper. With that said I would of never agreed to install them. Also communication with a Sunova person is very difficult. We received a quote of 15,000 to move panels to our new home. How ridiculous!!!. Now it is a process to get new homeowner to qualify. Such a deal breaker when it comes to selling your home

5 years ago

Reply from Sunnova

Good afternoon Dennis Berube, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^MP

Aug. 20th, 2020

star star star star star

cheryl newland Naugatuck, CT

I love my solar energy!!! Sunnova has been a great company to work with! Their sales representative was very informative and not at all pushy. He easily explained and showed me the benefits of going solar. Between signing on and the installation, I would get periodic updates on the progress. The installers were great too.

5 years ago

Reply from Sunnova

Hello Cheryl, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^JD

Aug. 18th, 2020

star star star star star

Carlos Casana San Diego, CA

Very nice people working for this company. Friendly and professional. They installed my solar system really quick and it started producing right away. The installation was done really good , it is barely noticeable from the ground and it looks well done . I already saw savings in mi electric bill. It was the right decision. Thanks a lot.

5 years ago

Reply from Sunnova

Hello Carlos Casana, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^IS

Aug. 13th, 2020

star star star star star

SEB Walnutport, PA

We've been wanting to go solar for a while. Being able to do this at no cost for installation was awesome. Dustin made the whole process easy despite the pandemic. It's great to be saving money and doing our part for the environment.

5 years ago

Reply from Sunnova

Thank you! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD

Aug. 12th, 2020

star star star star star

Gwendolyn Holm Oceanside, CA

Things went quickly and smoothly from our decision to go with solar from Sunnova to the end - we're generating power. Very conscientious customer service from initial sales person to project management team and those handling paperwork electronically. I was pleasantly surprised and amazed.

5 years ago

Reply from Sunnova

Hello Gwendolyn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Jul. 29th, 2020

star star star star star

Bonnie Perrine Atlantic Highlands, NJ

My experience with Sunniva was entirely favorable. The salesman was very knowledgeable and personable. All inspections were done in a timely manner as was the installation. Everyone that I spoke to or had at my home were polite and friendly. This made for a very pleasant and efficient experience.

5 years ago

Reply from Sunnova

Hello Bonnie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

Jul. 29th, 2020

star star star star star

jill benson South Plainfield, NJ

Most professional and courteous staff. They’re thoughtful, take their time to thoroughly answer every question you have. They take pride in their work and ultimately this is a service that benefits the customer. I should’ve had panels installed sooner.

5 years ago

Reply from Sunnova

Thank you for your note, Jill. We work hard to make sure you understand every part of the installation and service process. Thank you for helping us convert more homes into energy saving power houses!^JD

Jul. 20th, 2020

star star star star star

Maissa East Brunswick, NJ

As I said before this is the best solar company in so many ways like services, employees and representatives. I recommend every one wants to go with this company if you are looking for a solar company. I got sunnova panels over a year ago and since then I had no issues at all. So everyone take my advice and sign up with sunnova.

5 years ago

Reply from Sunnova

Thank you for sharing you story Malissa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jul. 20th, 2020

star star star star star

mike Fall River, MA

Your associate Mr. Jeff B was extremely knowledgeably . He guided me throughout the entire process. He answered all of my questions and when something came up he he reached out to me ASAP which i appreciated. Being a new customer i have no complaints. Bring on the clean energy.

5 years ago

Reply from Sunnova

Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 19th, 2020

star star star star star

Brady Bethel, CT

Wonderful company. Each and every employee that I have dealt with has been professional and amazing. The time line for our Solar system was spot on... It has been a pleasure doing business with them.. We made the right choice.

5 years ago

Reply from Sunnova

Thank you for sharing your story Brady! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 16th, 2020

star star star star star

Carrie Rhodes Mount Union, PA

Everyone we've worked with from beginning to end did all they could to help us through this process. From the initial sales person to the installers. Everyone was great. The installers were very polite, cleaned up after themselves and were done long before we thought they would be. Thank you all.

5 years ago

Reply from Sunnova

Good morning Carrie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 12th, 2020

star star star star star

Laura Carmona Danahy Encinitas, CA

5 years ago

Reply from Sunnova

Thank you Laura! We aim to provide the best customer experience and are constantly working to cut down our installation process time. Thank you for helping us convert more homes into energy saving power power houses!^JD

Jun. 10th, 2020

star star star star star

Donald & Cathy Tolen San Marcos, CA

I have spoken to several employees and had a pleasant conversation and got all my questions answered on one call. This company works for their customers and not against them. Everything you get from this company...ex: bills, e-mails, what your solar is doing is easy to read and understand. Good job Sunnova and keep up the good work!

5 years ago

Reply from Sunnova

Good afternoon Donald, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 8th, 2020

star star star star star

Col. Papa Gene Gilroy, CA

They were upfront with all of the information. They answered all of my questions and kept their word. The system was installed in one day. After the final inspection by the county, PG&E authorized the system and allowed it turned on in one day. I was impressed. Thank you, Sunnova.

5 years ago

Reply from Sunnova

Good morning Col. Papa Gene, Thank you for your positive feedback and welcome to the Sunnova family. ^MP

Jun. 3rd, 2020

star star star star star

Catherine Mannheimer Bloomfield Hills, MI

The install team from Trinity were efficient, thoughtful and made for an amazing introduction to the solar experience. Now, I'm seeing the savings with Sunnova. I've been very pleased with the whole process. Now if we could just have a sunnier spring here in New England! Thank you Sunnova, Catherine

5 years ago

Reply from Sunnova

Good morning Catherine, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

star star star star star

Scott Sullivan North Easton, MA

Everything about going solar with Sunnova has been amazing. There has been over-the-top communication from start to finish, and the whole process was fast, efficient, and well coordinated. I will be recommending them to all my friends and neighbors.

5 years ago

Reply from Sunnova

Good morning Scott, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 27th, 2020

star star star star star

Janice Eaves Fairfield, CA

My experience with Sunnova has been great. Right from the sales rep knocking on my door to the Solar being turned on. Every question I had was answered. Work was done and completed in a timely manner. Would I recommend Sunnova to my friends, the answer is yes.

5 years ago

Reply from Sunnova

Hello Janice, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Mar. 26th, 2020

star star star star star

david Burnett

I really can't say anything negative about our experience with Trinity and Sunnova. The sales person was knowledgeable and friendly. The installers and inspectors were fast, on time and did a great job. We could not believe how quickly we were up and producing power. I would wholeheartedly recommend both Trinity and Sunnova to anyone.

5 years ago

Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

star star star star star

Gracie Randolph, MA

I love my panels. My electric bill has gone down by almost half, if not half. We had a very mild winter with lots of sunshine, so we got a lot of energy. I would recommend installing panel’s, they’re clean and looks good on my roof. The installation process was very easy, for me, and the workers cleaned up behind themselves. Bravo. Thank you.

5 years ago

Reply from Sunnova

Hello Gracie , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 17th, 2019

star star star star star

Tom Lytle South El Monte, CA

The service and installation was very professional and clean. It exceeded all my expectations. You differently receive more for your money with this company compared to others and this I know because I extensive research before I purchased...Highly recommend.

5 years ago

Reply from Sunnova

Hello Tom Lytle , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

Mar. 23rd, 2020

star star star star star

Peter Landini Rio Vista, CA

Stephen B, salesperson for Sunnova was professional, knowledgeable and patient with us old folks that had tons of questions. Saving us $$ We are pleased with the quality of our solar. Even the installers were professional! Thank you, Stephen!

5 years ago

Reply from Sunnova

Hello Peter, Thank you for your feedback and welcome to the Sunnova family!^MO

Mar. 13th, 2020

star star star star star

Latu Takitaki Fresno, CA

If you like to go solar choose SUNNOVA. The professional of the work, Quality of the equipment they used, they fast plus you don't have to pay anything they install those solar panels they owned they take of it you just pay the pills,, save money now..."Go SUNNOVA"..

5 years ago

Reply from Sunnova

Hello Latu, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Mar. 11th, 2020

star star star star star

Regina Brown Mansfield, TX

What we liked about the company is that First we went GREEN!!! #CleanAir. Next, the customer service your team of installers that came to my house were PHENOMENAL!!!!(Vincent M, Tevin L, Kendrick M and Austin R) I would like to recommend them to family members. Thank you

5 years ago

Reply from Sunnova

Good Afternoon Regina, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 2nd, 2020

star star star star star

Mary Sewell, NJ

Dealing with Sunnova was a very pleasant experience since day one. Everyone I spoke to each time was very kind, courteous, and tended to each and every question or concern that I had. I was nervous about making this change as a single parent, however, Sunnova made me feel right at home and that I made the right choice! Thank You Sunnova!

5 years ago

Reply from Sunnova

Good morning Mary, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 2nd, 2020

star star star star star

Rick Danielson, CT

Our system was activated today. So far we are very pleased with the entire experience. Everyone has been very honest and they respond quickly to phone messages or emails we leave. Looking forward to seeing the production of our panels and energy savings.

5 years ago

star star star star star

Marilyn Marilyn Bakersfield, CA

I cannot recommend this company enough. From initial contact to panel installation, everything was spot on. I am sooo picky about sales people, follow through, keeping appointments and follow through, but this company met or exceeded my expectations.

5 years ago

star star star star star

Chelsea Francine Uncasville, CT

There really isn't anything that I can say I don't like about this company. Everything has been so good from start to finish. I would recommend this to anyone. The process was so easy. We are so excited to start using our solar panels.

5 years ago

Reply from Sunnova

Hello Chelsea, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

Feb. 21st, 2020

star star star star star

Theresa Salgueiro East Providence, RI

My family and I were hesitant at first. But when we met Armando he made the whole process very simple to understand. Working with Carmen was also a joy! We are very grateful for all your help in accomplishing our goal when it comes to solar!!!

5 years ago

Reply from Sunnova

Hello Theresa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 19th, 2020

star star star star star

robbie A Bridgeport, CT

Great company, I honestly have to say the procedure I went through is word for word how there representative inform me. It was an absolute smooth installation, every person I interacted with who was associated with the company conducted themselves with the highest professionalism

5 years ago

Reply from Sunnova

Hello Robbie, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 19th, 2020

star star star star star

Leesa Mendoza Los Angeles, CA

The whole process took less than a month. Everyone was so kind, communicated well and were a pleasure. The install looks great, they even painted the metal tubing that goes along the house so that it’s not an eyesore, like I’ve seen on other installs. I highly recommend Sunnova

5 years ago

Reply from Sunnova

Hello Leesa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

Feb. 14th, 2020

star star star star star

Mary Snyder Carlisle, PA

From the beginning, we've been very pleased with the communication & service we've received from Sunnova and its' installer, Trinity Solar. Both sources answered all of our questions completely & in a timely manner, and the installation was accomplished quickly & neatly.

5 years ago

Reply from Sunnova

Hello Mary, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 29th, 2020

star star star star star

carolyn keith Gloucester, MA

We have been extremely happy with Sunnova. The service was excellent from the beginning of the process of installing solar electricity in our home to its connection. We were kept informed each step of the way, and if we had a question, it was responded to with courtesy and efficiency.

5 years ago

Reply from Sunnova

Hello Carolyn, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 28th, 2020

star star star star star

Johnny Rodríguez Brooklyn, NY

The experience was a very positive one. The team was amazing. Special thanks to Arturo B, his professionalism and knowledge of the product was enlightening. After meeting with a number of companies we knew after speaking to him that Venture Solar was the way to go.

5 years ago

Reply from Sunnova

Hello Johnny, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 28th, 2020

star star star star star

Jeffrey Clark Paradise, CA

B. D was a student of my wife, very nice man. We are glad we went Solar. I'm a Retired PG&E Distribution Operator(46 Yrs). We had a few MINOR problems with the system at first. Brandon took care of everything. We people ask about going Solar I hand them Brandons's Card.

5 years ago

Reply from Sunnova

Hello Jeffrey, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 21st, 2020

star star star star star

Hsphirji Diamond Bar, CA

Sunnova did a very thorough job of planning and executing the installation of the solar system. Their crew did an amazing job during the installation. It’s great having their expertise in making sure your system is designed and installed perfectly:.

5 years ago

Reply from Sunnova

Hello Hsphirji , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 17th, 2020

star star star star star

David Hewitt, TX

From start to finish, working with Sunnova has been great. Every step of the way the people at Sunnova were easy to work with and every detail was explained to ease any homeowner’s concerns. A solid organization to go to for your solar needs.

5 years ago

Reply from Sunnova

Good Afternoon David, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Jan. 14th, 2020

star star star star star

JAMES BUCCI New Haven, CT

clean energy free installation,including solar panels and electrical hook up. On your electric bill ,all those charges listed below your actual usage disappears all except the energy charge which is usually $12.00 Clean energy for a lot less money.

5 years ago

Reply from Sunnova

Hello James, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 9th, 2020

star star star star star

George Ostapow Fall River, MA

I feel Sunnova is a very professional company that explains everything about solar from the consultation, installation to pulling the switch. I'm hoping to have a good relationship with this. company for future years ahead Thank you GKO

5 years ago

Reply from Sunnova

Hello George, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Dec. 31st, 2019

star star star star star

Wallace Thompson Shelton, CT

We were in our yard one day last summer. A representative approached us regarding Solar energy. From that first meeting until Tuesday morning when we were told that we could turn our solar panels on, we have had only positive interaction with your company. It has been a pleasure working with each of you.a

5 years ago

Reply from Sunnova

Hello Wallace Thompson , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 19th, 2019

star star star star star_border

Bernard Bischof Hummelstown, PA

The system was installed right on time but it took three weeks to follow up with the Boro then it took two more weeks to get the certificate once the inspections were done then another week to get PPL to give there okay so my advise is to pay closer attention to the paper work the . It has been on the roof since early October and only been turned on today. Other then that I’ll wait tell next year to further critique Thanks for the follow up o will get on line now

5 years ago

Reply from Sunnova

Hello Bernard Bischof , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 13th, 2019

Sunnova Reviews