Sunnova: Read 6,080 User Reviews From Real Homeowners

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Luis Rivera

Install of the solar panels went great, issue I am having is nobody has contacted me about a panel not working even though I already let them know. Also I was told I would get 1,000 cash from the salesman after the install which I have yet to receive.

4 months ago

Reply from Sunnova

Hello Luis, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Charles Thompson

Install process was neat and clean. I had some questions early on and those questions were answered quickly, and I was satisfied with the answers.

5 months ago

Reply from Sunnova

Thank you, Charles, for taking the time to write us a kind review. Glad to hear we were able to deliver great service and answered all of your questions. Enjoy your new solar system.

Jul. 24th, 2024

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Eric Spang

When dealing with Sunnova, everything was professional, prompt, and they answered all my inquiries in a timely fashion during the initial process.

5 months ago

Reply from Sunnova

Hello Eric. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 22nd, 2024

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Cynthia Siermienski

I'm not happy with getting a bill for the solar panels before they're even hooked up and running. Trying to call you to ask about it, I can't get through the loop holes on the phone to speak to a real person.

5 months ago

Reply from Sunnova

Hi Cynthia. We appreciate taking our call to provide assistance and clarification on the matter. We appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Jul. 16th, 2024

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kevin edens

From the start to project completion. I well informed with all details. I added two powerwall to my existing solar system. I am extremely pleased

5 months ago

Reply from Sunnova

Hello kevin, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Thank you for the positive feedback.

Jul. 18th, 2024

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Pamela Sharp

It took awhile to get a response but then got them out and got things installed. Then had to problem solve several issues

5 months ago

Reply from Sunnova

Hello Pamela. Thank you for the 5-star rating regarding our service. We're here to support you every step of the way! Thank you for choosing Sunnova!

Jul. 11th, 2024

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Richard Speed

Required over a month to get service completed

1 week ago

Reply from Sunnova

Hello Richard. Thank you for your review. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com if assistance is needed. We are here to help!

Dec. 18th, 2024

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Jay vanwy

it would’ve been a better experience by not having the last electric bill and the first lease payment due on the very same day that was a little bit of a short coming

5 months ago

Reply from Sunnova

Hello Jay! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jul. 2nd, 2024

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Carol Ward

So far I've been extremely happy. My electric bill is only $19 month and I constantly run the A/C. Only one minor problem with the system and that was easily corrected.

6 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carol Ward! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Moussa Aquil

Going solar has helped lower my electric costs. Its also has made me more energy independent and provided me clean, low cost energy that is dependable.

6 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Moussa Aquil! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Nicholas Zinni

I was not sure about solar and solar companies in general after seeing the stories on the news. After my experience with Sunnova I can totally recommend them.

6 months ago

Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Jun. 28th, 2024

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Kyle

Installation was fast. Took almost 2 months to turn on after it was installed. Company tried to blame the county but there were corrections that needed to take place regardless of the installers feelings about it. Scheduling was aweful. I was constantly “reminded” of appointments the day before when I was never involved in scheduling them in the first place. It took so long to get turned on, I was billed for a month of service without even generating anything. I regret working with this company at this time. My salesperson was great. But nothing panned out like it was supposed to. Now I have two full electric bills, a system that barely generates enough to cover itself and incentives I was promised are still missing.

6 months ago

Reply from Sunnova

Greetings Kyle. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 2nd, 2024

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James Rhodes

Loved Bethany! Installation in 1 day was perfect! My one complaint is that they left the writing on the plastic tubing exposed rather than turning it around so you don't see it.

6 months ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Joseph Sellner

6 months ago

Reply from Sunnova

Thank you, Joseph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Elmer Mendoza

It’s a lot of things the seller need to explain before they sell the product I tried to call that stupid guy and he never answered the phone when I agreed to take the system, I am not very happy about that. I told my friend to not get involved with Sunnova as the people here are not very professional

6 months ago

Reply from Sunnova

Thank you, Elmer! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please contact us at 866-786-6682.

Jul. 9th, 2024

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Ron Etheridge

What a easy service this was to have my system installed. The team arrived announced theirselves and told me exactly what they would be doing great group of guys to work with

6 months ago

Reply from Sunnova

Thank you, Ron! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Bridget Jones

I've received a bill from Ameren for $120.10, and I'm not for sure if that was what my household home had used in electricity prior to having our solar panels put in. Also I had to call Ameren out for a second time to reprogram my panels because someone had turned them on prior but somehow they'd been turned off again by someone. Other than that I believe I'm good.

6 months ago

Reply from Sunnova

Thank you, Bridget! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 9th, 2024

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Robert Cabrales

I love that this company was more affordable than the bigger box store company. It was easy and up front about what to expect. I love my system for my little home

6 months ago

Reply from Sunnova

Hello Robert. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 14th, 2024

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Ryan Wagner

Keep doing great and amazing team work with your staff and contractors, teamwork makes dream work and your services have been very respectful and polite and trustworthy!

6 months ago

Reply from Sunnova

Greetings Ryan! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 11th, 2024

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Gary O'Brien

The Techs were on time and very professional. Made sure the area was totally cleaned up after the work was done and I was fully informed on worked done.

6 months ago

Reply from Sunnova

Hello Gary! Thank you for the 5-star rating regarding our service. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Shannon Knott

We were PowerHome Solar customers before they went bankrupt and Sunnova was assigned to be our service technicians through our Generac System. Sunnova technicians have always been friendly and knowledgeable.

6 months ago

Reply from Sunnova

Greetings Shannon! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Patrick Denny

Sunnova offered various options for Loans and a 25 year parts/labor warranty on the system. Customer service has been very responsive and helpful. Excellent reporting

6 months ago

Reply from Sunnova

Hello Patrick. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Bruce Oliver

The survey was a pain to get through, as I had to keep pushing my response to finally go to the next page and the and the same thing happens. There must be a problem with the site.

6 months ago

Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Bertha George

I love our panels never had an issue. I have heard horror stories of other solar places that the panels stop working or something else and we have never had any probles.

6 months ago

Reply from Sunnova

Greetings Bertha. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 18th, 2024

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Diane Barker

Sunnova is a great company and I've had no problem since getting solar installed from them. So glad I did it - my electric bill has been so much less since getting solar.

6 months ago Edited September 3, 2024

Reply from Sunnova

Hello Diane. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Corinne Ritsick

Sunnova Solar - The Best! Easy to deal with, honest in their sales and the process and install was fast and efficient. Love that I am using clean energy!

6 months ago

Reply from Sunnova

Greetings Corinne. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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Lewis Hsu

Professional, very organized and handled any unforeseen issues immediately for quick resolution. Installation crew, customer service and management were outstanding.

6 months ago

Reply from Sunnova

Hello Lewis. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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I Ursule Tanis

I highly recommended Sunnova to anyone This is a very good company They break down all the informations you supposed to know before they get started

6 months ago

Reply from Sunnova

Hello I Ursule. Thank you for your message. We work hard to make sure you understand every part of our process and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Linda Cline

Every one was so helpful and courageous with they were very patient I’m not good at the computer so that was such a relief for me. That’s everyone at Big Dog Solar.

6 months ago

Reply from Sunnova

Hi Linda, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Melissa Howe

No pressure sales, kept me informed during the process of applying, permitting, installing. Very quick to respond to inquiries. Overall, a very positive experience.

6 months ago

Reply from Sunnova

Hello Melissa. Thank you for taking the time to share your experience. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jun. 6th, 2024

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Michael Lyons

We were treated with a personal touch while everything about the product and process was thoroughly explained. We were totally satisfied from the sales to the installation.

6 months ago

Reply from Sunnova

Hi Michael. Thank you for your message. We work hard to make sure you understand every part of our process. We hope our services keep exceeding your expectations.

Jun. 6th, 2024

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alice lints

i did like all the people you had working on putting up the panels but i do wish that they put up a screen or something to keep the birds from going under the panels.

7 months ago

Reply from Sunnova

Hi Alice Lints! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 29th, 2024

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Stephen Weinstein

The technician left without talking to me. I still can not get app to work with the inverter he installed. I called Sunova directly and was told by the customer service rep that “his job is not to talk to people who’s house he is in” when I asked to speak to a manager I was told no. I pushed further and he said “well I’ll make a note but they probably won’t call you back.” I called again, got a different customer service rep who let me speak to a manager who told me it would be over a week before he even knew what the technician did at my house. Horrible customer service, horrible company. Will never give business to them

7 months ago

Reply from Sunnova

Hello Stephen, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns, we attempted to reach out to you today but received no response. If you could get back to us at 866-786-6682, thank you.

May. 23rd, 2024

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Mark Spellmann, PhD

I liked the financial offer. I very much did not like the total disconnect between what our agreement with ISP was and how you were. I had a very clear plan for with ISP for when I would pay in full, which is exactly what I did. You pestered me to the point of harassment for payment despite my repeatedly telling you when we would pay. And we did.

7 months ago

Reply from Sunnova

Hello Mark! Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We have attempted to reach you regarding this matter. Feel free to contact customer service at (866)786-6682 or by email via customerservice@sunnova.com. We look forward to hearing back from you! Thank you for giving us the opportunity to serve you better.

May. 24th, 2024

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Donald Tenney

Best decision I ever made with going with solar panels and battery wall. System is new and so far no issues at all and install was seamless. Thank you

7 months ago Edited June 5, 2024

Reply from Sunnova

Hello Donald! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 22nd, 2024

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Claudette Marinari

It was amazing from beginning to completion. All were so professional keeping me updated all along the way. They did a terrific job very professional.

7 months ago Edited May 15, 2024

Reply from Sunnova

Greetings Claudette! Thank you for your positive feedback regarding your journey with us. We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 9th, 2024

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Vic Williams

The technician was able te resolve problems that existed since installation of my system in 2022. He did a great job of explaining the problems and solutions.

7 months ago

Reply from Sunnova

Thank you for your positive feedback, Vic! We appreciated it here at Sunnova!

May. 3rd, 2024

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Linda Sholz

The guys that came were very good Being here at 10:50am, but my time window was 7-10 am is not acceptable. I was up at 6:30 to WAIT for them! That is unacceptable to me, if you schedule 3 visits per session, let me know which slot I’m in, I did not need to be up that early

7 months ago

Reply from Sunnova

Hello Linda, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Alison Mancusi

The process was very long , as expected, but along the way there were communication breakdowns. I think your app is average at best. I’ve only been live a short time so will hope to see how clear the savings will be reflected in the bills from both the Utility & Trinity

7 months ago

Reply from Sunnova

Hello Alison Mancusi, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 2nd, 2024

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Dorice

I am just starting out with this company and they have installed the panels and we are already up and running would have been nice if backup batteries were offered

8 months ago

Reply from Sunnova

Hello Dorice, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 29th, 2024

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Olivia Jackson

This company is very unorganized. It was not my first choice as my installer selected this company to install my new inverter for my solar panels. I had a technician call me to let me know that he would be late but is still coming. But never showed up in the selected time frame. After calling customer service, I found out 10-15 mins after the technician called, that he cancelled and had my appointment moved to a later date. I was never contacted nor did I confirm the date and timeframe of the new service appointment. This caused a big inconvenience as I had to take another day off from work. I spoke with customer service to see if they could fit me in sooner because I had been 2 weeks without my solar panels working.The best they could do is put in a ticket. If I have the option to choose a different company for my repairs in the future, I would not chose this company.

8 months ago

Reply from Sunnova

Thank you for bringing this to our attention, Olivia. We sincerely apologize for the experience you've had. We will work harder to assist in a more timely matter.

Apr. 25th, 2024

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Thanh Tran

The Sunnova installers damaged my clay tile roofs even though I gave them spares to patch back their damaged. It caused a leak in my house 8-years after install and $85K of damage. In addition, they wired the panels wrong. They had the panels installed in series instead of parallel, which made the system not effective. When I called customer service, they only guaranteed roof warranty of 1-year and the system warranty of 10-years as long as I don’t pay off my system. Unfortunately for me, I paid off the system to avoid paying their monthly charges. Their customer service was good to pick up the phone and answered my questions, but the company executed poorly to service or repair any damages their system created. I do not recommend Sunnova because they sub out their installation to people who are not qualified to work on solar or roofs.

8 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 17th, 2024

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Verified Customer

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Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

2 years ago

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

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Verified Customer

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Gloria Grraves Hartford, CT

It's been a good experience. I had a few issues and the Sunnova representatives worked with me until they were resolved.

2 years ago

Reply from Sunnova

Thank you for the kind words, Gloria. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Vicente Alvarado Bakersfield, CA

I have been sent emails in error about system termination due to failure of not paying when I am on their auto payment from the beginning as well as see payments being withdrawn from my bank. Also if I you ask for paperwork even if you pay for it they give you the run around and tell you they have not recieved payment even though you have verified that you have.

3 years ago

Reply from Sunnova

Hello Vicente, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Nov. 16th, 2021

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Verified Customer

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Floyd Smith Stratford, CT

70.85 a month for our panels. The best savings we ever had on our electric UI bill yes that's all we have paid a month since Nov 2016

3 years ago

Reply from Sunnova

Thank you for the kind words, Floyd. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Ryan Donnelly North Branford, CT

No issues everything in the process went smoothly and it has made my bills less while also helping the environment. Win win situation

3 years ago

Reply from Sunnova

Hi Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Tammy Bejide Mascotte, FL

So far the price is reasonable and it's really helping with the light bill as long as the price doesn't go up I think of 5 Stars good

3 years ago

Reply from Sunnova

Thank you for the kind words, Tammy. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

3 years ago

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

3 years ago

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

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