Sunnova: Read 6,273 User Reviews From Real Homeowners

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Nick Misner

The reps and installation team were responsive, swift, and did a good job conveying that they knew what they were talking about. I was able to get the system quoted, setup, and installed in a matter of months.

10 months ago

Reply from Sunnova

Greetings Nick! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Garry Deeter

I like every contact with sunnova so far every question was answered in detail. Every step of installation was explained in detail. My property was treated with respect as was myself,my wife and my dogs

10 months ago

Reply from Sunnova

Hello Gary. Thank you for your 5-star rating!We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Capt. Jeff

Just a very pleasant experience to work with y'all so far I I expect it will continue going smoothly! Aubrey, our sales rep really knows the products and able to answer all our questions!

10 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Amy Jiang

This has really lowered my monthly electricity bill. Sunnova has been great at quickly responding to request for service after a power shortage and everything was included in the 25year warranty with no out of pocket cost!

10 months ago

Reply from Sunnova

Hello Amy. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 14th, 2024

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Joseph costa

It’s great not having an electric bill every month plus the system generates enough electricity to also pay for all the fees that the utility companies charge you and still maintain a nice little credit in reserve.

10 months ago

Reply from Sunnova

Hello Joseph, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jun. 21st, 2024

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Kanchana Pradhan

Not receiving any bills from PGE, receiving credits instead. System is performing great and this is not even peak season. Able to see daily production and usage on PGE which is great.

10 months ago

Reply from Sunnova

Hello Kanchana. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 25th, 2024

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K COLLINS

Professional, honest and trustworthy. Our Sales Consultant was truthful, helpful and knowledgeable about the company and its products. There were surprises or unexpected additional costs to us like some companies do.

10 months ago

Reply from Sunnova

Hello K COLLINS. Thank you for the positive feedback. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment.

Jun. 6th, 2024

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Jose A De Leon

I just hope that the system holds up in this new hurricane season which is about to start. It passed with flying colors during Hurricane Fiona, but this season is promising to be a very active one.

10 months ago

Reply from Sunnova

Hi Jose, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far.

Jun. 6th, 2024

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Virginia Rodriguez

Everyone was very friendly, but there was much confusion over many months and numerous appointments before the installation was complete. Admittedly, I don’t know all that is involved, but it seems that if the same crew had done the job from start to finish it would have gone more smoothly and possibly would not have taken 6 months to complete. I’m happy with the end result, but the process was frustrating.

10 months ago

Reply from Sunnova

Hi Virginia, congratulations on becoming part of the Sunnova Family! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your concern and to further assist, please provide your system ID or case number to our email at customerservice@sunnova.com. Thank you for your patience.

May. 29th, 2024

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George Velazquez

Sunnova has proven with it's service to be synonymous with excellence. I have recommended your company with friends and neighbors regardless whether they call for the $250.00 bonus or not.

10 months ago

Reply from Sunnova

Thank you, George Velazquez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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k8trn@aol.com

All has gone well with the installation and frequent updates regarding updates. System recently activated, looking forward to my electric bills "reflecting" the benefits. ;0)

10 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 24th, 2024

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Ambrose

Sunova was good about answering calls and taking action. The field tech is very knowledgeable and did the job right but needs to follow up sooner than he did by withholding his work report and not sending details of what he did to restore production as he had promised.

10 months ago

Reply from Sunnova

Hello Alfredo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We sincerely appreciate your feedback; it's invaluable to us in improving our services. Thank you for choosing Sunnova!

May. 15th, 2024

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Jim Bair

So far very pleased. Installation went well, guys did a great job on my new electrical panel. Solar panels went well. Crew just needed to clean up better after they were done.

10 months ago

Reply from Sunnova

Hi Jim Bair! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 14th, 2024

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Jose Batista

The overall service was great, only some minor communication issues with the lead worker. On day one he indicated he didn’t need to go to the basement so we stepped out of the house, then he calls to say he needs to go in the basement. He also indicated he didn’t need to go to the attic on day one, then he changed his mind about that as well.

11 months ago Edited May 8, 2024

Reply from Sunnova

Hello Jose! Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com for assistance. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

May. 9th, 2024

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MattB

Our relationship was through Trinity Solar and I have to say this was a winning combination. All promises kept, including timelines, and great advice in coordinating with other work being done!

11 months ago

Reply from Sunnova

Hi MattB! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Welcome aboard!

Apr. 26th, 2024

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Rose Pace

I liked the super friendliness of both staff while in my home. Also they Both knew what to do also and they gave me a phone number to call later if I had questions after they left.

11 months ago

Reply from Sunnova

Hello Rose, we are happy to hear our services have been satisfactory. Should you have any questions or concerns you can reach us at any of our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Laurrel Sandy

All tech worker's were very helpful and Respectful on time professional experience and responsibilities Teo a wonderful experience young man not what I want but it okay thanks for your service

11 months ago

Reply from Sunnova

Hello Laurrel, we are happy to hear our service has been what you expected. Should you have any concerns you can always reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Brett Rand

Very satisfied with their installation and follow through

1 month ago

Reply from Sunnova

Hello Brett. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 10th, 2025

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Jean Carter

Great job great personality great manners

1 month ago

Reply from Sunnova

Hello Jean. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Mar. 10th, 2025

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Arnold Broomell

I was happy with everyone I dealt with during this process

1 month ago

Reply from Sunnova

Hello Arnold. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 7th, 2025

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Freddie Vega

I am new to sunnova but thus far I am satisfied!!

1 month ago

Reply from Sunnova

Greetings Freddie. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 4th, 2025

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Sandra M

I didn’t like how long the process took.

1 month ago

Reply from Sunnova

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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Dennis Guida

I am satisfied with the service. All deadlines met

1 month ago

Reply from Sunnova

Thank you, Dennis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 21st, 2025

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Super Don

Installation, setup and connection was great

1 month ago

Reply from Sunnova

Hi Super Don, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Feb. 19th, 2025

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Erick Saíd

Excellent service. I like it this product.

1 month ago

Reply from Sunnova

Thank you, Erick Said! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 17th, 2025

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johnandlelah@comcast.net

Can't wait to reap the savings! Win win situation

1 month ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Feb. 14th, 2025

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Stroker Ace

They only had to replace a couple of fuses

1 month ago

Reply from Sunnova

Hi Stroker! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Feb. 12th, 2025

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Grant Rome

The timely response and schedule with !@

1 month ago

Reply from Sunnova

Hello Grant Rome, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Feb. 12th, 2025

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Charles Miller

1 year ago Edited March 27, 2024

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Diana Bianchi

My experience with Sunnova was pleasant from start to finish. I got all the information I needed, I asked for some time to think about it and was never pressured into it. After doing my research I reached out to move forward with the process and I'm very happy with the way things are going so far. ☺️

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Diana. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Ferenc Boldog

The interaction with Sunnova was the most straightforward part in the overall vendor/system selection, engineering design and installation process. They have clear communication with the client and well-established interactions with the installers.

1 year ago

Reply from Sunnova

Thank you, Ferenc Boldog! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Tom Burchfield

I liked the salesman Brock was very professional and helpful. The installers where very professional also and installed the system in a timely manner. I just turned on a couple days ago so I'm going to need some more time to check it out but I'm hoping it saves me money on my Electric bill like I was told it will.

1 year ago

Reply from Sunnova

Thank you, Tom Burchfield, for taking the time to write us a kind review. Glad to hear that Brock delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

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Sam Antoci

I was a bit sceptical at first, but decided to bite the bullet and get the system installed. My monthly cost was immediatly cut by 60-70% and its been great to get $5- $10 electric bills during the summer when we have the central air on non-stop!

1 year ago

Reply from Sunnova

Sam Antoci, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Cathy Nappi

My Sunnova representative was wonderful. From the first time that we got together I found her to be very knowledgable about the solar industry. She was interested in my plans for solar. I have to give her the credit for my decision to go solar.

1 year ago

Reply from Sunnova

We value your view, Cathy Nappi. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support and are happy to hear your experience with your Sunnova representative!

Mar. 26th, 2024

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Roberto Fois

Sunnova manages my solar panel array, which has consistently produced most of the electricity we need for our home. Even with the many appliances we run in the house, the production seems to be sufficient to make us less dependent on the grid. The app that monitors the system is also quite user-friendly.

1 year ago

Reply from Sunnova

Greeting Roberto! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 26th, 2024

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Kay Morris

Great customer service! I was cautious at first because of other experiences with other solar companies but between V3 and Sunnova my experience has been great. Solar panels go in on Tuesday along with a new breaker box (2 days for the panel). Communication has been great for all steps leading up to this.

1 year ago

Reply from Sunnova

Greetings Kay! Thank you for choosing Sunnova as your solar service provider! Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Mar. 26th, 2024

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Randall Halcom

Very pleased with the whole process. My only go back would be for a better explanation of the federal tax credit. You don't get it all in the first year unless you owe huge taxes. I had to make significant investment changes to get the remaining 70% in the second year.

1 year ago

Reply from Sunnova

Thank you, Randall Halcom! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Rick McB

Thank you for your help in establishing us as solar users. The operation was seamless. Rick especially was knowledgeable and explained every question we had. It was a flawless job and we thank you so much. Sincerely, Richard McBurney and Cynthia McBurney.

1 year ago

Reply from Sunnova

Thank you, Richard and Cynthia McBurney for taking the time to write us a kind review. Glad to hear that Rick delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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James Howland

I liked the fact that on outlay of money was needed. The installation was fast. The only hold up JCP&L delays. No fault of Sunnova. Had only one issue that I did't even know about until the crew came to repair it! Very happy with the system.

1 year ago Edited June 12, 2024

Reply from Sunnova

Hello James! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Deborah Magazino

I have no complaints. The employees are well versed and make a point to dumb it down when needed. I’m glad we chose this company! I interviewed several other companies but they didn’t make me comfortable. Sunnova’s solar panels are more efficient. I highly recommend them.

1 year ago

Reply from Sunnova

Deborah Magazino, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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David Kane

Sunnova has very attractive loan rates and works well with local installers to get the job done. Their customer service phoneline is hilariously awful, but don't judge the outsourcing here too harshly - behind this front line group are a team of dedicated account professionals that can actually handle any issues that may arise.

1 year ago

Reply from Sunnova

Hi David Kane! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Lorraine Porcella

It was a great experience for us from the salesman to the installers to the project manager and to customer service. They were all very professional, and friendly, and I felt confident in their ability to complete my project on time and with great care.

1 year ago

Reply from Sunnova

Thank you, Lorraine Porcella! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Stephanie Bloniarz

We have enjoyed the entire process of going solar with Sunnova. They have been professional, communicative, informative, efficient, helpful and QUICK~ Very impressed with this company and highly recommend them to anyone considering solar!

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you, Stephanie Bloniarz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Brad Heise

Uninterrupted service through sudden or programmed outages allows great piece of mind. Scheduled payments over the life of the warranty, 25 years, is just the best possible scenario now that we no longer pay PG&E. When designing, ensure you know your households peak loads to get the installation just right!

1 year ago Edited October 7, 2024

Reply from Sunnova

Hi Brad Heise! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Clasina Schoen

Do not hesitate to install Trinity Solar Panels. From our first meeting with our sales representative, the professional installation and the weekly updates when inspections would happen, and when we finally could turn on our system. So exciting and it All Went Smoothly !!

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you, Clasina Schoen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Mike Frantz

I work with Noah F. He's very knowledgeable and professional. He works hard to get the job done. The crews that did the installation have been great. And the company is on top of things when it comes to production and power management.

1 year ago

Reply from Sunnova

Thank you, Mark, for taking the time to write us a kind review. Glad to hear that Noah F. delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Robert Frye Tucson, AZ

Great company to work with very honest and answer questions that I have work done in a timely manner I haven’t received my first electric bill yet but by my meter reading I’m very pleased. They are an excellent company to work with

1 year ago

Reply from Sunnova

Hello Robert! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 18th, 2024

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Nolan Kurtz Harrisburg, PA

Entire process for start to finish went smoothly and as indicated. I really like the concierge team and service they provide. They kept us apprised of the completion of each step as well as what was going to happen next. They hit every milestone timely.

1 year ago

Reply from Sunnova

Hello Nolan Kurtz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Timothy

it was free and it cut my electric bill to $0.00 , ive not gotten a bill from Duquesne Light Company because my system generates enough electricity to sell my overage back to the supplier and into my account at a surplus . i pay sunnova $61.00 a month and nothing more .

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello Timothy, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

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Emily Mary Dallas, TX

Sunnova has been excellent to work with,from the beginning of the process to the end. Everyone I dealt with was very knowledgeable and professional. If you're considering solar,I highly recommend going with sunnova because they are reliable, affordable and have great customer service. "I highly recommend sunnova to anyone looking for solar power.

1 year ago

Reply from Sunnova

Hello Emily Mary, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 5th, 2024

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