Sunnova: Read 6,315 User Reviews From Real Homeowners

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William Schweizer III Hammonton, NJ

They install the equipment very well. They hide the wiring and cables throughout the building as much as possible to have a clean look. I was observing some solar installations in my neighborhood while walking my dog and observed some that had conduit all over the outside of the house and roof. Not good to look at.

6 years ago

Reply from Sunnova

Hello William, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

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Miguel O.

I installed my solar panels at the beginning of the year and I can only say... I absolutely love them! My savings started immediately, and the installation process was super easy. From the salesman to the installers and of course the customer service from Sunnova, everything went smoothly and as promised. Thank you!

6 years ago

Reply from Sunnova

Good Morning Miguel, Thank you for your Feedback and Welcome to The Sunnova Family!. ^MP

Aug. 12th, 2019

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Mick M Brigantine, NJ

Daniel H and Ted D were the point men from Trinity Solar. After several meetings with them I had a better understanding of the process. The installation was completed in a day and the crew was very respectful of our concerns/property. Our system has been producing energy since March and we are very satisfied with everything.

7 years ago

Reply from Sunnova

Good Morning Mick, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Cecilia

The fact that I didn’t have to put up any money for the installation until everything is done n working is very important to me. Sunnova provided that ease of mind for me. A single mom relies on every penny n I’m grateful that for worry was put to ease.

7 years ago

Reply from Sunnova

Good Morning Cecilia, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Marc Frigon Waterbury, CT

Trinity Solar in CT along with the financing from Sunnova is a great combination! I've heard of many problems with going solar but everything went fine with me. Anytime I had questions they were there to answer! Can't wait to start using the app..

7 years ago

Reply from Sunnova

Good Afternoon Marc, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Jun. 28th, 2019

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Thomas Papperman Woodbine, NJ

Sunnova was very good about getting the paperwork done and getting the system installed. Times of up to 2 weeks internally for paperwork to be generated and or reviewed before going to the next department added weeks to the process and I do not feel that Sunnova was upfront with me about that . Therefore my expectations were that my solar would have been up and running much sooner.

7 years ago

Reply from Sunnova

Thank you for sharing your story Thomas Papperman ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 25th, 2019

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Debbie Boyd Penns Grove, NJ

Very frustrating. They will answer questions that you can think to ask, but they are not up front with all the info you need. They charge too big of a fee to process your payments when you dont pay with their preferred automatic payment system. And they did try to take an automated paymdnt from my bank account even after that payment option was stopped. They dont help with getting your solar system up and going to your own benefit, (took 6+ months to finally get the work done for the net meter, in that time your utility company is reaping all the benefits of the solar power that you are collecting). I was told that our system would cover 110% of our average monthly bill, which it might, but not sure yet as we have only been collecting power for 10 months so far, but the system its self is costing me 90% of what that utility budget would be. Way too much hassle overall to only have a savings of 10%. If their business partner is Trinity Solar, quickly RUN THE OTHER WAY! I would never do business with either company ever again, nor would i recommend either company, even if they were to put the solar up for free AND pay me to use it. I must say that David is one of their more patient, knowledgable and understanding employees.

7 years ago

Reply from Sunnova

Thank you for your feedback Christine M. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers. Can you please send me a private message with your system ID and a phone number where we can reach you? One of our specialist will contact you soon to help get this issue resolved. ^OA

Jun. 21st, 2019

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Janet Paterson Gilroy, CA

All of my experiences with Sunnova representatives was great. The installers were non intrustive and always friendly and professional. I am not giving it a 5 star rating as I do not know yet if I will be happy with the solar experience as far as working in my house. I am glad to be a problem solver in choosing solar rather than a problem maker in continuing to use only fossil fuels.

7 years ago

Reply from Sunnova

Thank you Janet Paterson ! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to Sunnova Family!^OA

Jun. 20th, 2019

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Michael Garrity Cumberland, RI

Everyone from Sunnova and Trinity was very friendly. They explained everything from the time we met to the time they finished. They were very professional and there work was neat and clean. I would recommend them to anyone who is considering Solar. Thank you.

7 years ago

Reply from Sunnova

Hello Michael, we are excited to welcome you to the Sunnova Family! We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. ^KM

May. 2nd, 2019

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Avalon R Port Saint Lucie, FL

Spectacular job. Customer service was first rate-thanks to Mrs. Catherine-super professionalism. I started out for information only and ended up a proud home solar owner. Win win all the way with this investment - take it from a Veteran!

7 years ago

Reply from Sunnova

Hello Avalon R., we are excited to welcome you to the Sunnova family! We work hard to make sure you understand every part of the process. Thank you for helping us convert more homes into energy saving powerhouses! ^MO

Apr. 29th, 2019

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Jim Cherry Hill, NJ

Our initial contractor who is no longer associated with Sunnova greatly overestimated our production. Our lease agreement with Sunnova has a guarantee that production will reach at lease 80% of the projected Kwh per year. Sunnova realized that we were not producing as much electricity as was originally estimated. They had two microinverter replaced and lowered our lease payments. Now we are producing enough electricity to cover the lease payments as well as reducing our electric bill significantly.

7 years ago

Reply from Sunnova

Thank you for reaching out Jim and sharing this positive feedback. It is great to have you as part of our Sunnova Family! ^KM

Apr. 25th, 2019

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Caren Foisie & Ron Wieners Agawam, MA

While we've just begun our relationship with Sunnova, the presentation by Jeff G was outstanding; he was able to answer all of our questions before we had asked them, and made us completely comfortable with the process. The staff in the Trinity Solar offices were also very helpful in communicating where we were in the process.

7 years ago

Reply from Sunnova

Thank you for reaching out Caren, we appreciate your positive review. Welcome to the Sunnova Family! ^MO

Apr. 22nd, 2019

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Richard Baer Scituate, MA

System recently installed. Entire experience very satisfying. Representative Brian M exceptionally helpful and informative throughout process, often following up to ensure satisfaction.Hopefully will see significant reduction in energy bill in near future, but so far am extremely pleased with Sunnova due in large part to Brian.

7 years ago

Reply from Sunnova

Thank you, Richard! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!

Nov. 16th, 2018

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Jill J. Clinton, CT

Trinity Solar was the company that set everything up they work along with sunnova, my panels were installed a month earlier than expected! Love them as they are not hideous looking. Sunnova did all the leg work like getting permits, approval from the town and electric company, inspections and meter switching

7 years ago

Reply from Sunnova

Thank You, Jill, we are constantly working on making the installation process as hassle-free as possible. We appreciate your positive review. Welcome to the Sunnova Family!

Oct. 5th, 2018

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James C Galbraith Pearblossom, CA

Well I appreciate the fact that you leap me informed always about what was going on concerning Solar installation.And how great it will be once it’s up and running,also along with Solarspectum you let me know when I would be up and generating power. Had a few inspection hold ups but was all worked out.

8 years ago

Reply from Sunnova

Thank you for your review James, We work hard to make sure you understand every part of the installation process . We are thrilled that you're now a member of the Sunnova family!

Aug. 3rd, 2018

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John Craighill Annapolis, MD

Outstanding all around. Full solar service installed in record time, one month from start to finish. Sunnova and Trinity kept us informed as the process moved from inception to completion. Looking forward to working with the professionals at Trinity and Sunnova as we generate electricity to support the State of Maryland green initiatives.

8 years ago

Reply from Sunnova

Hello John, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate your positive feedback.

Jul. 31st, 2018

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Heather Miller

I thought their 3rd party installers were great, professional and they cleaned up any mess that was made.And the communication with the office staff was good also had communication with the owner which is rare he was also very nice.

9 years ago

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Marty Bennett

By Far the most comprehensive warranty for a purchase on the market. Nothing else comes close and their loan doesnt show up on my credit report. Im not impressed by standard purchases or leases, but their EZ Own program is the best program in solar hands down.

9 years ago

Reply from Sunnova

Hello Marty, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Susyn Morales San Francisco, CA

EVERYTHING was well communicated and explained. Every step, every move. My install team was so awesome. They communicated well and were thorough, polite and cleaned everything up so it was better than when they arrived each morning. Top notch all the way around.

10 years ago

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VUONG NGUYEN San Francisco, CA

Great Service and Installation Team...Really fast and professional. Passed city final inspection at the first short. So Impressed. I am also general contractor and I am very happy to have you as our solar support. Will refer to my friends and Clients. Keep great work...

10 years ago

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Yfrain Rojo San Francisco, CA

Time of response and communication everytime I call with a question there was always someone to provide you with an answer, currently I have recommended this company to at least 10 people and they are serious about I will show them my resent bill to confirm the information I have provide them.

10 years ago

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Patrick Osterman San Francisco, CA

Carter is THE most professional, knowledgeable and pleasant company rep! The whole experience was awesome from start to finish and your customer service department is to be commended, too! Have already recommended your company and will continue to do so! Pat and Sue Osterman

10 years ago

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Alex Springfield, NJ

Knowledgeable sales team, system was installed as discussed within time frame discussed, inspection went well, installation crew was kind and understand their work thoroughly. Customer service was prompt and took messages which was returned. Overall best experience from start to finish.

10 years ago

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James Black Harleysville, PA

So far Sunnova has been great! They have an answer to every question, take care any issues that arise, gave me a clear and accurate time line and have not tried to oversell me on a system. They cold called me and I was leery at first, but am glad I listened to them. The experience has been painless and I would highly recommend them as a provider as they put the customer first.

2 years ago

Reply from Sunnova

Hello James Black. thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 12th, 2023

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Hugh Rooney Millville, NJ

I had my Sunnova system installed several years ago. I have never had any problems with the system. Installation was fast and professional. I have saved a lot of money on power bills during this time. I would highly recommend Sunnova to anyone. Specially new home owners. Don't get stuck paying high electricity bills right from the start of your home ownership.

3 years ago

Reply from Sunnova

Hi Hugh! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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KATARINA VIGIL DAVIS

I have been very impressed with Sunnova's professionalism in all levels. I have not had to worry for one minute .... no one second .... regarding the installation of the solar panels from the beginning. I have received updates and all the workers have been beyond professional. I began receiving updates from the time that I signed the papers accepting the solar program. Yes I am amazed.

3 years ago

Reply from Sunnova

Hello Katarina Vigil Davis, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LG*

Jun. 6th, 2023

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Damaris Chavez

I was offered multiple checks as a promo of the amounts of over 500, a year plus later I haven’t received any check as a promo and the person that I did everything with named Kamil never responds to my messages I even informed my name was misspelled and he could care less, never responded. I was also told this was through Entergy and I am starting to think this was a lie because if I chose to cancel I am being charged a ridiculous amount of money. Company is non responsive and I believe it was sold to another company and I was never informed

8 months ago

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Verified Customer

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Lawrence Adeseike

Sunnova lied to me a lot...even on the batteries I bought two based on the engineer guy they sent to measure my power need...he recommend that I buy two batteries and I did but guess what my family and I slept in the darkness during the hurricane because non of the batteries work...I've decided to go back to the grid power because of the lies...

1 year ago

Reply from Sunnova

Thank you for sharing your feedback, Lawrence. We sincerely apologize for any inconvenience you may have experienced. We truly value your input and are committed to improving your experience. We have reached out to you via email, and if you need any assistance, please don't hesitate to reply to the email. We are here to help and look forward to resolving any concerns you may have.

Dec. 6th, 2024

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Verified Customer

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Brent E Harris Pennsville, NJ

I thought my electric bill would be about $5 plus your bills but at times I have a higher bill from the electric company

4 years ago

Reply from Sunnova

Hi Brent Harris! We appreciate your feedback. Thank you for being part of the Sunnova Family! Can you please send us a private message with your system ID! *TP*

Jan. 18th, 2022

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Verified Customer

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Jane Fee Pine Beach, NJ

Very easy company to deal with. Love the product, everything is clearly explained, all questions answered.

4 years ago

Reply from Sunnova

Thank you for the kind words, Jane. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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James Casey North Dartmouth, MA

I bought a home with an existing lease. When I called to switch things over the person I spoke with couldn't really explain too well how it all worked.

5 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you at resolutions@sunnova.com? We'll look into this right away. Thank you. ^JD

Jul. 6th, 2021

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Verified Customer

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MILAGROS COLON Davenport, FL

VERY GOOD COMPANY, never had a problem with the system and it help me save money. Is a company you can trust on.

5 years ago

Reply from Sunnova

Milagros, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Luke Thompson New Haven, CT

When looking for solar energy Sunnova was easy to deal with and was the most cost savings for my electric bill.

5 years ago

Reply from Sunnova

Luke, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Charles Kline Waynesboro, PA

very satisficed with them Service is great great value for the money and helping to save our environment

5 years ago

Reply from Sunnova

Hello Charles, thank you for the feedback, we really appreciated it! Welcome to the Sunnova Family.**MV

May. 18th, 2021

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Verified Customer

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Jessica Suarez Santa Clarita, CA

Easy, effective, Scott W made it easy and convenient and followed through with getting us all set up.

5 years ago

Reply from Sunnova

Thank you for sharing your story Jessica! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Feb. 10th, 2021

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Verified Customer

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Carole Ciappa Vincentown, NJ

no problems with them. We changed our loan requirement after signing and Sunnova had no problem giving us a new contract.

5 years ago

Reply from Sunnova

Hello Carole Ciappa, we work hard to make the switch to solar hassle-free. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova family!**MV

Feb. 3rd, 2021

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Verified Customer

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Gladys Roche

they are very knowledgeable , friendly, reliable, fast and very professional and true to their word

5 years ago

Reply from Sunnova

Hello @Gladys Roche, we work hard to make sure you understand every part of the service.
We appreciate feedback.**MV

Dec. 17th, 2020

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Verified Customer

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Edward M Fuentes

They were quick and have answered all of my questions. The app to track my production has been difficult to get access to.

5 years ago

Reply from Sunnova

Edward, thank you for the kind words. We are excited that you're happy with your new solar system!^ JD

Dec. 10th, 2020

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Verified Customer

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Micheal Millsaps Exeter, CA

Easy people to deal with. The sales team were friendly, forthcoming and answered all of my questions.

6 years ago

Reply from Sunnova

Mr. Millsaps, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Richard J. Golding Sr. Las Vegas, NV

Everything was told to me in detail from our Saleswomen Susan whom is so knowledgeable here in Las Vegas Nv.

6 years ago

Reply from Sunnova

Good morning Richard, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Ron Wiacek

I have reached out to my sales rep multiple times with no follow up, I have also emailed the company and called with no follow up. When will someone get in contact to address my concerns?

6 years ago

Reply from Sunnova

Good morning Ron Wiacek, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. An Issue Resolution Specialists will reach out to you shortly to address any questions or concerns you may have. We are here to help. Thank you ^MP

Apr. 21st, 2020

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Verified Customer

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Jerry Minium

I gave 5 stars because not only was the installation fast, it was a group of guys that worked great together. The

6 years ago

Reply from Sunnova

Good morning Jerry, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Steven

Tried to get some assistance from their Customer Service department. All the guy could do is read a pre-ordered phone script...each time. I eventually requested to speak with manager and even that was painful and frustrating.

6 years ago

Reply from Sunnova

Thank you for reaching out, Steven. We are sorry to hear about your experience with our Customer Service dept. Can you please send us a private message with your System ID and a phone number where we can reach you?

Apr. 6th, 2020

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Verified Customer

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Scott Brugge

My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

6 years ago

Reply from Sunnova

Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Julie Anderson

So far so good. Very understanding and if I have a question about something I don't understand it gets resolved. Ty

6 years ago

Reply from Sunnova

Good morning Julie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Dean Nygaard San Marcos, CA

I've been unable to look at my online account because there was something wrong. The Tech Dept was supposed to reach out to me for a solution, but I've never heard from anyone. I still can't see anything about my account, and I've been waiting a couple of weeks.

6 years ago

Reply from Sunnova

Hello Dean, thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Our records shows that our Tech Dept. corrected the issue and one of our customer service agents contacted you on 1/10/2020 to check if you could log into our customer portal, he left you a voicemail. One of our Issue Resolution Specialists will call you today. ^MO

Jan. 14th, 2020

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Verified Customer

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JAVIER

The company Has provided good customer service in answering questions and concerns. The contractual documentation was easily accessible.

6 years ago

Reply from Sunnova

Hello Javier, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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Verified Customer

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Paula Simpkins

Because of my contact person Lisa. Whenever I contact her she gets right back to me and follows up. _''' % satisfied!

6 years ago

Reply from Sunnova

Hello Paula, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Sabrina Neri Dos Palos, CA

I was told I'd have the back up battery so when the power went out I'd still have power using the panels and battery...I did not get the batterY because it needs to be purchased separately

6 years ago

Reply from Sunnova

Hello Sabrina, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will contact you. Thank you again^MO

Dec. 31st, 2019

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Verified Customer

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Bryan Reynolds New London, CT

They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.

6 years ago

Reply from Sunnova

Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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