Sunnova: Read 6,066 User Reviews From Real Homeowners

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Verified Customer

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Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

2 years ago

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

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Verified Customer

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Gloria Grraves Hartford, CT

It's been a good experience. I had a few issues and the Sunnova representatives worked with me until they were resolved.

2 years ago

Reply from Sunnova

Thank you for the kind words, Gloria. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Floyd Smith Stratford, CT

70.85 a month for our panels. The best savings we ever had on our electric UI bill yes that's all we have paid a month since Nov 2016

3 years ago

Reply from Sunnova

Thank you for the kind words, Floyd. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Vicente Alvarado Bakersfield, CA

I have been sent emails in error about system termination due to failure of not paying when I am on their auto payment from the beginning as well as see payments being withdrawn from my bank. Also if I you ask for paperwork even if you pay for it they give you the run around and tell you they have not recieved payment even though you have verified that you have.

3 years ago

Reply from Sunnova

Hello Vicente, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Nov. 16th, 2021

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Verified Customer

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Ryan Donnelly North Branford, CT

No issues everything in the process went smoothly and it has made my bills less while also helping the environment. Win win situation

3 years ago

Reply from Sunnova

Hi Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Tammy Bejide Mascotte, FL

So far the price is reasonable and it's really helping with the light bill as long as the price doesn't go up I think of 5 Stars good

3 years ago

Reply from Sunnova

Thank you for the kind words, Tammy. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

3 years ago

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

3 years ago

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

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Verified Customer

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Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

3 years ago

Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Lorena P Gonzales Roseville, CA

They we great on putting on my solar panels took a 2 days , clean up everything , my bill is lower , had them for 2 years now

3 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for the note, Lorena. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Brian Giannascoli Vineland, NJ

The process from first meeting with representatives to today was easy and pleasant. Everyone left with was very professional.

3 years ago

Reply from Sunnova

Brian, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

3 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

3 years ago

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

3 years ago

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

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Verified Customer

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Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

3 years ago

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at resolutions@sunnova.com with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

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Verified Customer

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Brian Jehning Kensington, CT

No issues thus far. Everything has been rolled out, from consultation, to installation, to billing, just as advertised to me.

3 years ago

Reply from Sunnova

Thank you for the note, Brian. Welcome to the Sunnova Family! ^JD

Mar. 25th, 2021

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Verified Customer

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Luis Abreu Orlando, FL

They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company

4 years ago

Reply from Sunnova

Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Victor Highland Falls, NY

Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.

4 years ago

Reply from Sunnova

Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Kim

They were on key on what the next step was n what they were going to do. Everyone was nice n they all worked hard to get stuff done in time.

4 years ago

Reply from Sunnova

Good morning Kim, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Verified Customer

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Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

4 years ago

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

4 years ago

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

4 years ago

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

4 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

4 years ago

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

4 years ago

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

5 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

5 years ago

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

5 years ago

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Verified Customer

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Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

5 years ago

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

5 years ago

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

5 years ago

Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

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Verified Customer

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Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

5 years ago

Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

5 years ago

Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

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Anita McGinnis

They took to long to get it up and running

2 weeks ago

Reply from Sunnova

Thank you, Anita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 5th, 2024

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ERIC RAMOS

The time to wait to instalo the equipment

3 weeks ago

Reply from Sunnova

Thank you, Eric. We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Nov. 26th, 2024

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MICHAEL CHUITES

Always had to reschedule. On your part Had to have them come out redo do equipment Still not working

4 weeks ago

Reply from Sunnova

Hi Michael. We appreciate taking our call to provide assistance and clarification on the matter. We appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Nov. 26th, 2024

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Eva Siregar

I need to acknowledge Makayla & Hayden for their help walking us thru the process. Thank you guys for answering our questions and explaining to us the details.

4 months ago

Reply from Sunnova

Thank you, Eva! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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SkeetMARINE RAH

I have to say Sunnova makes the transition and conversion to solar energy an easy and comfortable experience, especially with their very understanding sales representatives.

5 months ago

Reply from Sunnova

Hi SkeetMARINE RAH! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

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cynthia trepanier

Fantastic group to work with. Trinity Solar is who we went through and they are partners with Sunnova. The entire experience was easy and we loved working with everyone involved

8 months ago

Reply from Sunnova

Hello, cynthia. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team and trinity solar!

Mar. 30th, 2024

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David Jorg

They helped us convert to solar, including the necessary panel upgrade and the process even prompted us to pursue getting a new roof that was covered by insurance due to recent hail damage.

8 months ago

Reply from Sunnova

Thank you, David Jorg! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Suzanne Kidwell

Sunnova had a wonderful sales staff and panel crew to install the product. We asked questions and they answered each one. They also offered multiple offers to help us pay for the product.

8 months ago

Reply from Sunnova

Suzanne Kidwell, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Walter Molter

I was very pleased with everything some of the bid I thought they were very upfront it explaining everything and I got everything done on a timely manner in which they said they would

8 months ago

Reply from Sunnova

Hello Walter Molter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Phil Krygsheld

The representatives were readily available to answer our questions. They got back quickly and professionally. They gave us the information that we needed to make the best decisions for our home. Thank you!

8 months ago

Reply from Sunnova

Phill, thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 28th, 2024

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Gemmy

Just beginning processes to have solar energy installed. Ethical energy and sunnova have made the process very easy to this point…..waiting on municipality to review and approve permitting requests.

8 months ago

Reply from Sunnova

Hello, Gemmy. We value your positive feedback. We're dedicated to offering the finest customer service possible. We hope you are able to be in service soon!

Mar. 26th, 2024

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Donna

It has be an easy transition from day one from explanation of how everything works to finalization. No hidden surprises or problems. They have a great team that work smoothly.i highly recommend Sunnova

8 months ago Edited June 12, 2024

Reply from Sunnova

Hello, Donna. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Luke!

Mar. 30th, 2024

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Mark E

I have nothing but great things to say about this company. They keep my system updated without me having to ask and all the maintenance required to update. Any information is always free. Great company.

9 months ago

Reply from Sunnova

Hello, Mark E. We value your positive feedback.! We're dedicated to offering the finest customer service possible.

Mar. 22nd, 2024

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Lois Burke

From the initial meeting with the sales rep, to the installation of the solar panels to the completion & execution of the whole project I was very pleased with the results, & would highly recommend this company

9 months ago

Reply from Sunnova

Thank you, Lois Burke, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Mar. 22nd, 2024

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Cheryl Labombard Wood

When a homeowner makes a large purchase , you look for a company that makes it clear and professional. Any and all questions were addressed and explained in detail. Everyone was very easy to reach and pleasant to speak with.

9 months ago

Reply from Sunnova

Cheryl Labombard, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Kim Mie

Shane was never pushy, he took the time to explain everything so we understood it. He let us take our time to come to a decision. He was patient with us. He explained everything we needed to know.

9 months ago

Reply from Sunnova

Thank you, Kim Mie, for taking the time to write us a kind review. Glad to hear that Shane delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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Domonique Avila

Sunnova is a reliable and very dependable company when it comes to customer service and install. As an Electrician I can also appreciate their professionalism. I definitely recommend their services!

9 months ago

Reply from Sunnova

Hi Domonique Avila. we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 22nd, 2024

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