Sunnova: Read 6,314 User Reviews From Real Homeowners

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Virginia Rodriguez

Everyone was very friendly, but there was much confusion over many months and numerous appointments before the installation was complete. Admittedly, I don’t know all that is involved, but it seems that if the same crew had done the job from start to finish it would have gone more smoothly and possibly would not have taken 6 months to complete. I’m happy with the end result, but the process was frustrating.

1 year ago

Reply from Sunnova

Hi Virginia, congratulations on becoming part of the Sunnova Family! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your concern and to further assist, please provide your system ID or case number to our email at customerservice@sunnova.com. Thank you for your patience.

May. 29th, 2024

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George Velazquez

Sunnova has proven with it's service to be synonymous with excellence. I have recommended your company with friends and neighbors regardless whether they call for the $250.00 bonus or not.

1 year ago

Reply from Sunnova

Thank you, George Velazquez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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k8trn@aol.com

All has gone well with the installation and frequent updates regarding updates. System recently activated, looking forward to my electric bills "reflecting" the benefits. ;0)

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 24th, 2024

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Ambrose

Sunova was good about answering calls and taking action. The field tech is very knowledgeable and did the job right but needs to follow up sooner than he did by withholding his work report and not sending details of what he did to restore production as he had promised.

1 year ago

Reply from Sunnova

Hello Alfredo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We sincerely appreciate your feedback; it's invaluable to us in improving our services. Thank you for choosing Sunnova!

May. 15th, 2024

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Jim Bair

So far very pleased. Installation went well, guys did a great job on my new electrical panel. Solar panels went well. Crew just needed to clean up better after they were done.

1 year ago

Reply from Sunnova

Hi Jim Bair! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 14th, 2024

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Jose Batista

The overall service was great, only some minor communication issues with the lead worker. On day one he indicated he didn’t need to go to the basement so we stepped out of the house, then he calls to say he needs to go in the basement. He also indicated he didn’t need to go to the attic on day one, then he changed his mind about that as well.

1 year ago Edited May 8, 2024

Reply from Sunnova

Hello Jose! Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com for assistance. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

May. 9th, 2024

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MattB

Our relationship was through Trinity Solar and I have to say this was a winning combination. All promises kept, including timelines, and great advice in coordinating with other work being done!

1 year ago

Reply from Sunnova

Hi MattB! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Welcome aboard!

Apr. 26th, 2024

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Rose Pace

I liked the super friendliness of both staff while in my home. Also they Both knew what to do also and they gave me a phone number to call later if I had questions after they left.

1 year ago

Reply from Sunnova

Hello Rose, we are happy to hear our services have been satisfactory. Should you have any questions or concerns you can reach us at any of our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Laurrel Sandy

All tech worker's were very helpful and Respectful on time professional experience and responsibilities Teo a wonderful experience young man not what I want but it okay thanks for your service

1 year ago

Reply from Sunnova

Hello Laurrel, we are happy to hear our service has been what you expected. Should you have any concerns you can always reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Steven Kremer

Sales pitch was great. Then they turned my project over to second and third party installers and operators. Did not hear from them until after the fact. I was getting bounced around from Sunnovo and the third party operator. So far the third party site is more informative than the information available on the sunnovo app. I have to have both to see what is going on. Kind of inefficient. Still waiting to see what my FPL cost savings will be.

1 year ago

Reply from Sunnova

Hi Steven, thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused and appreciate your understanding. Please know that we're here to support you every step of the way. Please do not hesitate to reach out to our customer service team for assistance at customerservice@sunnova.com.

Apr. 2nd, 2024

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LaPastora66

I’m so very glad I got this entire Solar system. The projected monthly bills are well around my reach and the yearly increase is of no surprise. Will recommend this system to everyone I know. You all deserve a raise

1 year ago

Reply from Sunnova

Hi LaPastora66, thank you for your message. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Apr. 1st, 2024

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monica martinez laureano

Thanks to sunnova I can be relax living in Puerto Rico, because in this island the energy is very bad Gracias a Sunnova, puedo estar tranquila, ya que en Puerto Rico el sistema de energia electrica es pesimo

1 year ago Edited June 7, 2024

Reply from Sunnova

Hello Monica! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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cynthia trepanier

Fantastic group to work with. Trinity Solar is who we went through and they are partners with Sunnova. The entire experience was easy and we loved working with everyone involved

1 year ago

Reply from Sunnova

Hello, cynthia. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team and trinity solar!

Mar. 30th, 2024

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David Jorg

They helped us convert to solar, including the necessary panel upgrade and the process even prompted us to pursue getting a new roof that was covered by insurance due to recent hail damage.

1 year ago

Reply from Sunnova

Thank you, David Jorg! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Suzanne Kidwell

Sunnova had a wonderful sales staff and panel crew to install the product. We asked questions and they answered each one. They also offered multiple offers to help us pay for the product.

1 year ago

Reply from Sunnova

Suzanne Kidwell, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Walter Molter

I was very pleased with everything some of the bid I thought they were very upfront it explaining everything and I got everything done on a timely manner in which they said they would

1 year ago

Reply from Sunnova

Hello Walter Molter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Phil Krygsheld

The representatives were readily available to answer our questions. They got back quickly and professionally. They gave us the information that we needed to make the best decisions for our home. Thank you!

1 year ago

Reply from Sunnova

Phill, thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 28th, 2024

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Gemmy

Just beginning processes to have solar energy installed. Ethical energy and sunnova have made the process very easy to this point…..waiting on municipality to review and approve permitting requests.

1 year ago

Reply from Sunnova

Hello, Gemmy. We value your positive feedback. We're dedicated to offering the finest customer service possible. We hope you are able to be in service soon!

Mar. 26th, 2024

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Donna

It has be an easy transition from day one from explanation of how everything works to finalization. No hidden surprises or problems. They have a great team that work smoothly.i highly recommend Sunnova

1 year ago Edited June 12, 2024

Reply from Sunnova

Hello, Donna. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Luke!

Mar. 30th, 2024

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Mark E

I have nothing but great things to say about this company. They keep my system updated without me having to ask and all the maintenance required to update. Any information is always free. Great company.

1 year ago

Reply from Sunnova

Hello, Mark E. We value your positive feedback.! We're dedicated to offering the finest customer service possible.

Mar. 22nd, 2024

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Lois Burke

From the initial meeting with the sales rep, to the installation of the solar panels to the completion & execution of the whole project I was very pleased with the results, & would highly recommend this company

1 year ago

Reply from Sunnova

Thank you, Lois Burke, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Mar. 22nd, 2024

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Cheryl Labombard Wood

When a homeowner makes a large purchase , you look for a company that makes it clear and professional. Any and all questions were addressed and explained in detail. Everyone was very easy to reach and pleasant to speak with.

1 year ago

Reply from Sunnova

Cheryl Labombard, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Kim Mie

Shane was never pushy, he took the time to explain everything so we understood it. He let us take our time to come to a decision. He was patient with us. He explained everything we needed to know.

1 year ago

Reply from Sunnova

Thank you, Kim Mie, for taking the time to write us a kind review. Glad to hear that Shane delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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Domonique Avila

Sunnova is a reliable and very dependable company when it comes to customer service and install. As an Electrician I can also appreciate their professionalism. I definitely recommend their services!

1 year ago

Reply from Sunnova

Hi Domonique Avila. we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 22nd, 2024

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Stella Hawkins

Sunnova was very quick to resolve the problem with the inverter on our solar unit. The technician was extremely professional and courteous. Sunnova will be my first call for our solar needs.

1 year ago

Reply from Sunnova

Dear Stella, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board and we are happy to hear our service has been nothing but satisfactory. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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skysoldier426

Great company, from the sales pitch all the way through to the post installation follow up phone calls, they kept me informed about everything answering all my questions and addressing all concerns.

1 year ago

Reply from Sunnova

Hello skysoldier426, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jennifer Arcolesse

They were quick and feiendly throughout the process so far. The overall communication has been wonderful, from start to finish. We get emails at every stage and update phone calls.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Jeffrey Jordan

I like how professional the representatives was, and how fast the system was installed to perfection. You will not find a better company than Sunnova to completely trust for your solar needs.

1 year ago

Reply from Sunnova

Jeffrey Jordan, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Josue Gomez

Im very satisfied we the product they sell me and they make me fill like family and they new about what they was selling me and everything i ask they anwers every question overall i give a 10 im very satifies

1 year ago

Reply from Sunnova

Josue Gomez, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Susan Horvorka

The helpful people at Sunni a. They are always there if you need them. I am in my later years and do not understand slot of the modern team and they will take the time to explain it and for that I am thankful

1 year ago

Reply from Sunnova

Thank you, Susan Horvoka! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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stay focused

I have no dislikes having that generator gives me a piece of mind knowing I won't be without power I experienced and ice storm couple yrs ago and was without power for 2,5 days I Said never again

1 year ago

Reply from Sunnova

Hi stay focused! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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James Wilford Davison

Sunnova offers excellent quality equipment and their personnel are technically proficient to the utmost. They have been quick to resolve the very few problems that have come up over seven years.

1 year ago

Reply from Sunnova

Hi James Wilford Davidson! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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jordan sabella

They have been professional and they helped me maximize my batter usage after I messed with the settings thinking it was better for me. My friend loves them too so all in all are good.

1 year ago

Reply from Sunnova

Hi Jordan Sabella! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Ronald McCormick Punta Gorda, FL

Here is not a lot to like about your company, since the installation of the solar equipment. When the inspector came and found the installation error, it has been very frustrating to us to get any answers from anyone. Someone should have been on top of the whole situation , and contacting us about what is happening????? As of right now I have no idea when inspector is due back or when new meter is due to be installed???? It is bad when your customer is not kept in the loop?????

1 year ago

Reply from Sunnova

Hi Ronald McCormick, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please contact us at customerservice@sunnova.com with your system ID and we will contact you right away. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Mar. 7th, 2024

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Gladys Clark

The installation was done really quick. My electric utility just took a little longer to get the inspection completed so I could start using my solar power. Other than that everything was great on their end.

1 year ago

Reply from Sunnova

Hello Gladys Clark, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 28th, 2024

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Steve Charlotte, NC

Fixed my solar panels in a reasonable amount of time. My only complaint is that they canceled my appointment the morning of the appointment because they didn’t have the part even though I had asked them when they made the appointment if they had the part.

1 year ago

Reply from Sunnova

Steve, we appreciate your 4 - star review and are glad to hear you had an overall positive experience. We sincerely apologize for any inconvenience the canceled appointment may have caused you. If there is anything we can assist you with, do not hesitate to let us know by reaching us at customerservice@sunnova.com or calling us at 1.866.SUNNOVA (866.786.6682).

Feb. 28th, 2024

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Kevin Rampersad

So far the company has been easy to deal with. Calls are quick and you can reach a live person fast. So far everyone has been nice and answered all my questions professionally.

2 years ago Edited March 21, 2024

Reply from Sunnova

Thanks for reaching out to us, Kevin Rampersad. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Feb. 6th, 2024

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Cindy Murchison

We just get it turned on so I can’t really rate everything. The guys that came out were all very nice and answered all our question we had! So far the best Solar company we came across, not pushy like the others.

2 years ago

Reply from Sunnova

Hello Cindy Murchison, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 2nd, 2024

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Pedro Vega Ludlow, MA

So far Sunnova has done great job working and keeping up with the solar panel. We only had one issue and we lost a month of solar because it trip out, but was checked and so far so good.

2 years ago

Reply from Sunnova

Hello Pedro Vega, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Feb. 2nd, 2024

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Jo Buckley CT

They were fast and clean left no mess! The only negative was trying to schedule phases because they call from unknown numbers. I downloaded 3 different apps to see progress and usage which was confusing but the reps were great and did their best to keep me posted

2 years ago

Reply from Sunnova

Hello Jo! Thank you for your 4 star review and comment. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We are glad our reps provided you with the service you deserve. If there is anything we can assist you with, please do not hesitate to reach us at 1.866.SUNNOVA (866.786.6682) or customerservice@sunnova.com. Thank you!

Feb. 2nd, 2024

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jodie redmon Robinson, IL

The guys installing them were very friendly and informative. The lady on the phone was always friendly and informative. I'm not sure where Michael C comes in but he was great as well! Thank you all so much!

2 years ago

Reply from Sunnova

Hello jodie redmon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 12th, 2024

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Cindy Ephrata, PA

This was the most worry free experience I’ve ever had.. From our initial conversations through the installation and emails from our concierge letting us know what to expect next, we can’t thank enough.

2 years ago

Reply from Sunnova

Hello Cindy welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

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Robert Deshaies Fort Lauderdale, FL

I feel good about installing solar panels. However, I don't know how much we're saving yet. Because it was just recently installed and that field just came and put a meter end.

2 years ago Edited January 1, 2024

Reply from Sunnova

Hello Robert Deshaies, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Susan Jones North Las Vegas, NV

Always kept me in the loop on progress. All workmen were professional and pleasant, and answered my questions about the system. Thank you for a job well done and in a timely manner 🫶🏼👍

2 years ago

Reply from Sunnova

Hello Susan Jones, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Kimberly Rimington Temple, TX

It has been frustrating working with them to get solar because we had to fight the steps happening at every point. Things didn't get done without us calling and even talking about having our system removed before it was fully installed over the 6 months before it was finally completed. We have also had techs from Lgcy come multiple times and have cause multiple days without power because either they didn't do it right or then sent someone out and they broke it. I'm stuck with the system at this point because of how expensive it is to have them take it back, but I wish I went with a different company who has better customer service and I wouldn't have to make them do their jobs. Every now and then we did get someone who was helpful, but it wasn't until I complained that I got someone who would help the situation.

2 years ago

Reply from Sunnova

Hello, Kimberly Rimington. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Jan. 2nd, 2024

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Carlos Alexis Figueroa Bobe

Sunnova has been the financing medium that has allowed me to acquire a solar system for our home. I recommend Sunnova for the quality and guarantees it offers to solar system customers in Puerto Rico.

2 years ago Edited January 1, 2024

Reply from Sunnova

Carlos Alexi Figueroa Bobe, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Subodh Pandey Dublin, CA

The system has been up and running right after we moved to the new home. There was no followup needed. I look forward working with Sunnova to realize the benefits and the other services they offer.

2 years ago

Reply from Sunnova

Hello Subodh Pandey, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Marlin Good Lebanon, PA

From initial contact through installation completion with both the installer, Trinity Solar, and Sunova, we were always kept informed and impressed with the professional and courteous service!

2 years ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Nick Garcia Bayside, CA

Excellent customer service via text message which made the process easier to manage on my end. High quality hardware and installation which immediately passed my county's inspection.

2 years ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Mike Kirby Bonita Springs, FL

The system that was engineered and installed is what was promised from the sales team. It was installed and completed as scheduled. And, it is producing the amount of electric that it was designed for.

2 years ago

Reply from Sunnova

Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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