Sunnova: Read 6,314 User Reviews From Real Homeowners

star star star star star

Timothy Bowman

The level of professionalism from the sales marketing to solar product installation was fantastic! Thorough cleanup and courteous interaction everyday of the installation process could not have asked for a better process.

2 years ago

Reply from Sunnova

Thank you, Timothy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Judy Jaco Columbia, IL

After we leased our Solar Panels everything was done in a timely matter and our salesman Thomas was very helpful to us always checking to see if everything was going the way it should.

2 years ago

Reply from Sunnova

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Luis Domenech Sepulveda

Sunnova has always been there for me. When I’ve had any problems it has always been very easy to contact them and they respond promptly. I’ve actually never had any negative experience with them.

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, Luis Domenech Sepulveda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

bonita parker

Sunnova offers a great product with excellent installation services. I felt very supported throughout the entire process and all of my questions were answered quickly and completely.

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

Danny Piscataway, NJ

Since I installed my solar panels I have saved on electricity, it's the best thing I have done for my house. I can't deny that I had other quotes, but Sunnova was the best price and service. Recommended 100%

2 years ago

Reply from Sunnova

Hello Danny, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 26th, 2023

star star star star star

Anitza Villalobos

It's almost 4 years. There is not any problems with the system. During pandemic year where kids have to do homeschooling it was a blessing. We always had power for internet connection and for cooking.

2 years ago

Reply from Sunnova

Thank you, Anitza! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

George Tommila Manchester, NH

Law (rep's name) kept all appointments, answered all questions, including emailed and texted. Their installation crew was efficent, accomodating and appreciative of my input. Follow ups have been positive.

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

Heather Carroll Elizabethtown, PA

We are so pleased with our solar panels. The whole process from start to finish was smooth. We are saving so much money each month! We recommend Trinity Solar to anyone looking for a solar option.

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

star star star star star

Susan Schneider

We are in the permit stage and do not have the system up and running yet. However, it has been easy working with the Trinity agents and they are keeping us updated as the process progresses.

2 years ago

Reply from Sunnova

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Desaray Cinquino Baltimore, MD

We could not be more satisfied with our entire experience. From sales, to installation to inspection, everything went so seamless. Would highly recommend this to anyone looking into Solar Panels!

2 years ago

Reply from Sunnova

Thank you for reaching out to us, [Customer's Name]. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 15th, 2023

star star star star star

Ahmad Shuja Laurel, MD

My experience with Sunnova was very good. Team is professional and fully equipped. We went through a few hick ups getting approvals and stuff. Other than that everything was as expected.

2 years ago

Reply from Sunnova

Hello Ahmad Shuja, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 15th, 2023

star star star star star

Kenneth kacsmar Bangor, PA

I'm very happy with Sunnova and your customer service has been top notch. Cathy ( sorry I'm not sure her last name) has been so respectful and kind to me and my family. Helped out every step of the way so far.

2 years ago

Reply from Sunnova

Hi Kenneth kacsmar, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 14th, 2023

star star star star star_border

James Huber Boyertown, PA

The Communication needs improvement. I had asked and sent pictures of the app as it wasn’t working. I was told they would look into it and never heard back. I contacted Trinity about the issue and they sullied me with one they use and I can see everything now!!

2 years ago

Reply from Sunnova

Hello James Huber, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 13th, 2023

star star star star star

Courtney Kulp Reading, PA

We are very happy with the service we received and how the installation went. Production has been good, even during the shorter daylight hours and look forward to the longer days of summer.

2 years ago

Reply from Sunnova

We value your review, Courtney Kulp. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Dec. 12th, 2023

star star star star star

Peter Ives Las Vegas, NV

We were very please with the companies professionalism. At every step of the way they were very prompt with answering all of my questions. I couldn’t be happier with the end result.

2 years ago

Reply from Sunnova

Hello Peter Ives, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

star star star star star_border

Glenn Billingsley Danbury, CT

Sunnova installed solar panels in one day, but broke a window in our existing sunroom. They offered to reimburse us, but the process of finding a company willing to make this repair was very time-consuming, and the repair is not guaranteed.

2 years ago

Reply from Sunnova

Hello Glenn Billingsley, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible service.

Nov. 28th, 2023

star star star star star

Marvin Hoar North Hills, CA

Your employee that service my solar system where extremly courtus and very help full. They Completed the job on time and left the area spotless. I give the 5 stars out of 5 stars

2 years ago

Reply from Sunnova

Hi Marvin Hoar, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Nov. 20th, 2023

star star star star_border star_border

Rod Martin (Rod Martin Fishing) Holiday, FL

Lack of communication by the sales person, having to commit to insurance after all paperwork done and panels installed. I planned my solar payment to be slightly less than my power bill . Since I was NOT told of a requirement for insurance I am paying more . I hope since solar is a fixed payment and the power company is not that will change on the next price increase by the power company

2 years ago

Reply from Sunnova

Hi Rod Martin, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into the concerns you've raised. Thank you for your understanding and patience.

Nov. 20th, 2023

star star star star star_border

Kevin mitchrll Pembroke, MA

After the initial Installation of electrician, where he put the boxes on the front of the house. The owner worked with me? To move the switching box into the garage and the power switch to the side of the house, removing it from the front of the house, which was an eye sore. Thank you

2 years ago

Reply from Sunnova

Kevin mitchrll, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Nov. 20th, 2023

star star star star star_border

Lori Turnbull Fiddletown, CA

I’m not really sure what I’m supposed to be reviewing for Sunnova really—y’all are great at setting up autopay? V3 did all the actual work—communication was 5 stars, punctuality was 5 stars, cleanliness was 5 stars and finishing the project was 5 stars.

2 years ago

Reply from Sunnova

Lori Turnbull, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Nov. 20th, 2023

star star star star star_border

Bestcompany.com

Sun nova is more than 4 stars, but not quite 5 only because it seemed to take so long. Other than that, they are top notch. The rep I worked with, Andre, is professional, articulate, courteous, and friendly, with both dogs and toddlers. I will be referring Sunniva going forward to family and friends.

2 years ago

Reply from Sunnova

Hello Bestcompany.com, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Nov. 20th, 2023

star star star star star

Xueli Liu Houston, TX

The system has been working great so far for a month, and our electric bill indeed decreased for 75%. Would recommend going solar if you get a lot of sun on your roof for both the cost and environment friendliness.

2 years ago

Reply from Sunnova

Hi Xueli Liu, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 13th, 2023

star star star star star

Geary Thomas Tucson, AZ

Outstanding team of installers, support, and sales teams !!! From beginning to ending, they’re to answer your questions. After many years of research, best equipment available!🤓

2 years ago

Reply from Sunnova

Hello Geary Thomas, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 11th, 2023

star star star star star

Kathy Elwell Temple, TX

Installers arrived on time and finished sooner than expected. Supposedly had an issue with the system but when a technician came out, found it was due to having 2 systems and not a problem... Highly satisfied!!!

2 years ago

Reply from Sunnova

Greetings Kathy Elwell, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 10th, 2023

star star star star star_border

Becky Guidry Henderson, NV

So far the process has been smooth. Our sales manager Zak is very responsive. My only complaint was around a delay due to failing the first inspection by the power company- something that absolutely could have been avoided (we were not notified by anyone to remove a tree that was too close to the breaker box/meter)

2 years ago

Reply from Sunnova

Hello Becky Guidry, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 10th, 2023

star star star star star

Bill Johnson Tucson, AZ

Very professional. Super job all around. The installation was great, knowledgeable and friendly techs did it in a day and the panels and electronic hook ups looked and performed great. I reccomend Sunova highly.

2 years ago

Reply from Sunnova

Hello Bill Johnson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

star star star star star

Barry Pitcock Panama City, FL

Everything went smooth from start to finish; and all the people involved were fabulous also. Now just to wait and see how much electricity the panels produce, and how much my new FPL bill will be.

2 years ago

Reply from Sunnova

We value your view, Barry Pitcock. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Nov. 7th, 2023

star star star star star

Kim Roden

I lease my Solar System from Sunnova and I love it. In addition to being environmentally friendly, I have a consistent bill every month and it is reliable. It is the best decision that I have ever made!

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello Kim Roden, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

star star star star_border star_border

Dave Spaven Orlando, FL

BETTEREARTH WAS MY INSTALLER C.C WAS MY PROJECT ADVISER. BETTEREARTH DID A FINE JOB ON THE INSTALL BUT TRIER PORTAL IS LACKING AS FAR AS BEING ABLE TO COMMUNICATE. C PROMISED ME MY FIRST YEAR OF PAYMENTS AND A CHECK FOR $1,507.08WHICH HAS NOT BEEN FORTH COMING AS OF THIS DATE. ALL I ASKED AS THAT HE BE STRAIT FORWARD WITH ME AND HE WAS NOT. MY SERVICE HAS BEEN ON LINE FOR ALMOST A MONTH AND THIS MONTH I HAD TO PAY DUKE ENERGY $203 WILL I GET ANY REBATE? I ASKED THAT CHASE CALL ME SO I COULD GET SOME ANDWERS HE WILL NOT ANDWER MY POST EMAIL OR CALLS TO DATE.

2 years ago

Reply from Sunnova

Hello Dave Spaven, We sincerely apologize for any inconvenience. In order to better assist with any concerns , feel free to reach us via email at customerservice@sunnova.com Incorporate your system Id and full name in order to receive the best assistance.

Oct. 27th, 2023

star star star star star_border

Robert Killoran Wayne, PA

The installation, while structurally correct, left us with debris blowing off our roof for several weeks. The crew was a bit sloppy on-site. Overall, it was a pretty good experience beyond the minor annoyance of debris falling.

2 years ago

Reply from Sunnova

Hello Robert Killoran, We apologize for any inconvenience. Thank you for your message. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Oct. 26th, 2023

star star star star star

Rachel Chandler Houston, TX

They were very thorough with their presentation about the Solar System, about how it would save on my energy bill. The representatives that talked to me were always knowledgeable and answered questions without hesitancy.

2 years ago

Reply from Sunnova

Hi Rachel Chandler, Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 23rd, 2023

star star star star star

Connette Miller Phoenix, AZ

They were professional. They kept us informed of how long each step would take and called us each time to be sure someone would be home. Their installers were tidy and efficient.

2 years ago

Reply from Sunnova

Hello Connette Mille , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 19th, 2023

star star star_border star_border star_border

Kenny Bain Marshall, TX

Communications needs to be improved upon. My inverter went out only several weeks after it was installed. It took over one month for a new one to be installed. The first day they were supposed to come, I waited all day and they never showed up. When they finally did come and make the replacement, the installers placed the Current Transformer in BACKWARDS, which not only caused my system to report crazy statistics, but it would not allow me to draw from the battery after dark. Furthermore, you as owner of a SolarEdge system cannot adjust any of the battery / storage profiles. You have to go through the installer and wait, often times having to make multiple requests.

2 years ago

Reply from Sunnova

Hi Kenny, we sincerely appreciate your feedback and we apologize for any inconvenience. We would appreciate the opportunity to turn this around. Please feel free to email us at customerservice@sunnoca.com.

Oct. 18th, 2023

star star star star star_border

craig wagner Coopersburg, PA

I like how it show a close to real time production of the system. One minor things is that since my system has only been on for about 2 weeks the energy this month and lifetime energy should be the same and they are slightly off.

2 years ago

Reply from Sunnova

Thank you, craig! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

star star star star_border star_border

Sheila Brown

The process from beginning to end was rather disappointing. Beginning with installation. Upon departure the Hatchway was left open and the basement was infested with flies. The upstairs ladder to attic was left down all day and only when my neighbor called at 8:00 pm to tell me my attic light was on did I realize why my air conditioner was struggling all day. I have written, shared disappointment in other visits and length of time process took.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

star star star star star

Mark Murphy Salt Lake City, UT

Nice job on the project, saving us over $100 a month consistently compared to last year with no system. Not even bringing into light the increased rate change by the electric providers.

2 years ago

Reply from Sunnova

Hello Mark Murphy, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 2nd, 2023

star star star star star_border

Rambo Hound Aliquippa, PA

So far only had one week of power from the system all is working fine. The reason for 4 stars instead of 5 is the customer service operators they have a foreign accent and speak very fast I have to ask them to repeat and slow down over and over. I am hard of hearing and talk on the phone through hearing aids.

2 years ago

Reply from Sunnova

Hello Rambo Hound, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously . We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 28th, 2023

star star star star star

James A Jones Havertown, PA

Ian in the process of getting a second battery. The process has been smooth, however I can’t give a complete rating until my battery is installed. Looking forward to receiving it.

2 years ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

L M Was Newton Center, MA

Great Communication & Seamless Installation. There was an activation delay, but it had to do with Eversource and state laws/requirements. We strongly recommend our Solar Representative/Sales person, Cole House!

2 years ago

Reply from Sunnova

Thank you, L! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Keri Fry Boynton Beach, FL

Really happy we went Sunnova !! All the services they have provided so far along with their hard-working team members who made the process of installing a full panel system to our house such an easy process.

2 years ago

Reply from Sunnova

Thank you, Keri! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

James Bryant Lindale, TX

Sunnova Reps have been honest and fully transparent. They have taken the time to explain in detail everything that I have had questions about, and are trying to fix what Lumio did wrong.

2 years ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Mary Loechler Sterling, VA

Excellent service from the initial sales to a system that has been installed for two and a half years with no problems. I would highly recommend the company and the product to anyone who is considering a solar installation.

2 years ago

Reply from Sunnova

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Rolando Rodriguez Rosado

I think Sunnova is great. Good and nice people at the Customer Service Department. Excellent people working on the field, and an extraordinary people as sales executives. Really proud for being a satisfied customer.

2 years ago

Reply from Sunnova

Rolando Rodriguez Rosado, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 26th, 2023

star star star star star

melissa doak

I had to call for assistance with a questionable panel and customer service was exceptional. I was given a case number and follow up email. Carlos explained what to expect next and was a pleasure to work with.

2 years ago

Reply from Sunnova

Thank you, melissa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Anita Hendrickson Las Vegas, NV

Sunnova has been wonderful to work with. The only thing is wish they would be more personable. It would be nice to have someone reach out once in awhile to see how things are going & have them check the equipment.

2 years ago

Reply from Sunnova

Thank you, Anita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Jr Houston, TX

Joseph from Sunnova made the buying easy. I had an issue with another rep from a different vendor and Joseph contacted me from Sunnova and helped resolve that issue. This company actually cares about its customers IMO.

2 years ago Edited December 8, 2023

Reply from Sunnova

Thank you, Jr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Jose Abrew Ocala, FL

I liked the way I received the paperwork on my email in order easy to find sometime people send me stuff through my email and they have to send it a few times they mess up alot

2 years ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Janet Lincoln Edgecomb, ME

The representatives who came to see me convinced me it would be a good idea to get solar panels. They spoke of the pros and cons. After that, I decided I did want them and they felt I would be approved.

2 years ago

Reply from Sunnova

Thank you for your message, Janet. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 25th, 2023

star star star star star

Catherine Reeder

Very very professional on time did a wonderful job The work is very good and clean up is even better. I was amazed at the cleanup job they did. Looks beautiful panels look great I'm very pleased.

2 years ago

Reply from Sunnova

Catherine Reeder, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Sep. 25th, 2023

star star star star star

Patty Kean Plymouth, MA

We liked all steps of the process. Our sales rep, Kevin L, was informative, hands-on, but NOT pressuring. The support staff has been prompt and efficient. Highly recommend!!! Go solar!

2 years ago

Reply from Sunnova

Greetings , Patty Kean, we are genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 25th, 2023

Sunnova Reviews