Sunnova: Read 6,313 User Reviews From Real Homeowners

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Brandon Jones Columbia, IL

The experience with start to finish install and sales with Sunnova is second to none. They are very knowledgeable and quick to respond with any questions or answers as they come up!

2 years ago

Reply from Sunnova

Hello Brandon Jones, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Jun. 2nd, 2023

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Lisa Lazzarotti Lake Hopatcong, NJ

Just started with Sunnova. However, the app took about 7 days to even show we were a customer after the system was turned on. Now that it shows up, our production shows 0. We are told by customer service we won't see anything for 30 days. Meanwhile I've received an email inviting me to see my energy production today by downloading the app. Not really sure what's going on, but we should be able to use the app as it was stated we would be able to.

2 years ago

Reply from Sunnova

Hello Lisa Lazzarotti, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 31st, 2023

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Nina Clark Chandler, AZ

The represtatives presented the plan that it sounded more logical than others I was given...and overall the proceedings went fairly well. Much longer than I had anticipated but it seems to be satisfactory. Whatever company my neighbor went with, He gets 10.00 more a month deduction but oh, well.

2 years ago

Reply from Sunnova

Thank you Nina Clark! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Arnaldo Torres

At present I am pleased with the treatment and service that Sunnova has provided me. They have also complied with the agreements that were established from the beginning. I can recommend them.

2 years ago Edited May 30, 2023

Reply from Sunnova

Thank you Arnaldo Torres! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Judy Pina Boston, MA

Jose G & his associate are consummate professionals. As stated earlier they are what your other reps should strive to be to your customers. They are your “best practices”. GIVE THESE GUYS A BONUS!!

2 years ago

Reply from Sunnova

Hi Judy! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *VD*

May. 27th, 2023

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Shirley Brown Burlington, NC

This company came in and took responsibility for the equipment issues that had been ongoing for months. They were friendly and kept us informed of their progress. I'd refer them anytime.

2 years ago

Reply from Sunnova

Hi Shirley! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *VD*

May. 27th, 2023

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Oliver Gu Irvine, CA

All the crews of Sunnova from the installation, to customer service are very professional. Always quick response question answering and problem solving. Definitely 5 out of 5.

2 years ago Edited August 10, 2023

Reply from Sunnova

Hi Oliver! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *VD*

May. 27th, 2023

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Elinés Avilés

Thanks to Sunnova I don't have to worry about blackouts. In Puerto Rico is very constant and I did not know the stress I had with this until a black out happened and I did not notice it. Since my father is oxigen dependant.

2 years ago Edited January 16, 2025

Reply from Sunnova

Thank you, Elines! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Mike Adams Grand Rapids, MI

they came over to upgrade my generac system because pink energy (home power) went out of business at the request by generac and were very professional and even fix a problem that the original people did not install right

2 years ago

Reply from Sunnova

Hi Mike! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Irma Rivera Delano, CA

I am extremely satisfied with my solar panels, the output generated and the savings involved. I am always comfortable in my own home. I no longer have to sacrifice comfort to save money. Very pleased that I chose Sunnova.

2 years ago

Reply from Sunnova

Hello Irma, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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Alci Ferreira

I've been with Sunnova for about 2 years, and l am happy with the company, l am saving on my monthly bills, everything is going the way l expected. Clean energy, better health, l love the way everything is going.

2 years ago

Reply from Sunnova

Hello Alcid, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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Estevan McCarthy

Sunnova dots their i’s and crosses their t’s! They have made our solar dreams possible! Now we can finally rest assured that we are doing our part for ourselves and the rest of the planet by being energy efficient.

2 years ago

Reply from Sunnova

Hi Estevan McCarthy! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Nereida Rivera-Torres

My satisfaction has been 100%. I started without batteries and have no complaints whatsoever. Presently I do have batteries so it just got better. I’m on a budget and it has been a blessing. Thank you

2 years ago Edited February 20, 2024

Reply from Sunnova

Thank you, Nereida Rivera-Torres! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Chris Rines MA

I liked working with Sunova, they made it as painless as possible. COVID did delay my installation but they always kept me in the loop when they’d be out to install it. Installation team was fun and very professional.

2 years ago

Reply from Sunnova

Hi Chris Rines! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Mircea Stoica Leesburg, FL

From the moment I contacted Sunnova until we finalized the contract, and including the visit from the technician that will install the batteries, it was very easy to get all the answers and clarifications I needed.

2 years ago

Reply from Sunnova

Hi Mircea Stoica! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Ken Williams

We've been very happy with our solar system. It's substantially reduced, or eliminated, our electric bill, and will pay for itself in about 4 years. I'm happy to be no longer at the mercy of National Grid.

2 years ago Edited June 5, 2024

Reply from Sunnova

Thank you, Ken Williams! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Alvin Perez

Great solar system, get a little time to fully understand the app but once you get it you'll know how everything works in your home and how much every electric household consume.

2 years ago Edited September 26, 2023

Reply from Sunnova

Alvin Perez, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your gift card. *PL*

May. 25th, 2023

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Awilda ferreira Boston, MA

I’m really satisfied with my system. Should have gotten it earlier. Customer service is excellent, the website is easy to navigate billing invoice is very helpful and a great reminder of when to pay bill.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Awilda Ferreira, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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James Spangler Ft. Pierce, FL

Communications was excellent and time and repairs was very acceptable I didn’t receive a call back when work was completed but one of my family members did communicate with your technician and said that everything was fine. I think they did a great job.

2 years ago

Reply from Sunnova

Hello James Spangler, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Richard Hialeah, FL

Thanks to Sunnova I could acquire my fotovoltaic system , insuring constant energy, in a land of unreliable service for this utility. And also freezing my cost of it, while the utility company rises prices.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Richard, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Pedro J Gutierrez

Excellent company!! Excellent Service Puerto Rico installation. And remember for totally Success call Windmar Home. Windmar Home do the best installation of my Solar Systems A++++

2 years ago Edited May 24, 2023

Reply from Sunnova

Pedro J Gutierrez, Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Bernardo Martinez

Can't complain (Yet). Up to now the service has been great, although I don't have the benefit of comparison, but I know of friends who complain a lot about service rendered by other companies

2 years ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Albert Rodríguez

I am very happy with my solar system. I feel a lot of peace and satisfaction since I have it. My system was installed a few weeks before Hurricane Fiona, and it was a complete success.

2 years ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Maria Cruz

Amazing! Since I have Sunnova I never need to look my bill again. They guide me in all the process to adquire my solar devices. Now I dont need to worry about my payments. They makes my life easier.

2 years ago Edited May 25, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Maria Cruz! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 26th, 2023

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Tammy Seibert Lebanon, PA

This was the best decision we could have ever made. It saves so much on our electric bill. they were great people to work with and very friendly and answered all of our questions.

2 years ago

Reply from Sunnova

Hello Tammy Seibert, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Joe Klopfenstein

I highly recommend Sunnova for their honesty, courtesy and professionalism. Supplied me with all the answers to my questions, and more than willing to help me understand the system.

2 years ago

Reply from Sunnova

Hello Joe, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Louis Lajara

Solar system installation was quick, organized and professional. Like the lease option for fixed monthly payments which helps a lot when you depend on a retirement income, don't have to worry about utility bills hikes.

2 years ago

Reply from Sunnova

Hello Louis, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Rose Javier Newark, NJ

The solar power saved me money when it comes to electric bill. My only complain is with PSEG because they delivery charge for power not provided by them. I will Sunnova can work on that.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Rose Javier! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

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Chris Courduff Yucaipa, CA

Fantastic service over the years on our old system, and our current system that’s being installed. We have been very happy with having all our questions answered by true professionals.

2 years ago

Reply from Sunnova

Hello Chris Courduff, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*

May. 25th, 2023

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Juan Olvera

Sunnova has been a great company thus far and have been great in the installation process from dealing with Trinity to replacing our roof they have been great and can’t wait to see what the future holds for this company

2 years ago

Reply from Sunnova

Hi Juan Olvera! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Mars Modesto, CA

Sunnova has preformed very well. They have a service that has gone out of their way to make sure I understand how I am using solar. Their service and installation departments are heads above anyone else I have worked with.

2 years ago

Reply from Sunnova

Thank you, Mars! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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LUIS ORTA Miami, FL

I received an invitation to give a review, not this review. So far so good, there are still 24 years to go on the lease. To make things clear, my savings on electricity (90% +) are offset by the lease monthly payment, so I come out about even, with the advantage of having electricity 24/7.

2 years ago Edited September 12, 2023

Reply from Sunnova

Hi Luis! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 14th, 2023

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Punisher R/T

I only wish I could upgrade my system, service has been great. Now you don't pay your system untill you have your system complete up and running, wish I would have had that option years ago.

2 years ago

Reply from Sunnova

Thank you, Punisher R/T! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Lorraine Prather Riverside, CA

I have 2 accounts with you one for just panels the other battery and panels, you keep contacting me to ask me if I would like to add a battery. other than that I think your great

2 years ago

Reply from Sunnova

Hi Lorraine Prather! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Irish Cruz Bakersfield, CA

I loved how the reps walked us through the whole process and were very informative. The installation process was quick. I get frequent updates on my system and have saved so much on my electric bill!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Irish Cruz! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Sangwoo Lee

I really like Sunnova. The company is positive, and both the service and the system are excellent. The solar system, in particular, is very satisfactory. Sunnova is a reliable choice!

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello Sangwoo. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We're honored to have you as a valued member of the Sunnova community!

Jun. 6th, 2024

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Rita Castro

I have been a customer since September 2022, 8 months and have had a very good experience. When I had doubts or question about the billing or my system I have had a fast response.

2 years ago Edited May 25, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Rita Castro! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Alex O Red Bluff, CA

Product is great, billing is great, but the companies that work on installations are something that are not trustworthy. A Lien was filed on my property because they held back payment to a sub-contractor. It was a headache for us. Yet, the same people are doing business with your company under a different name...

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Alex O! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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gabriel santana Easthampton, MA

Really easy to deal with, installers were accommodating and able to make the roof look aesthetic. Monthly cost is half normal electricity. Wish it showed production in real time and not on a 2 day lag

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Gabriel Santana! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Kasi Beagle Mount Carmel, PA

We have been very happy with the entire experience! Helpful and respectful throughout the process. We had some hiccups along the way but everyone was great with getting things back on track.

2 years ago

Reply from Sunnova

Hi Kasi Beagle! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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Chaplain Dennis LeRoy Duncan, MSHS Lakemont, GA

The technicians who came to our house are very professional, courteous and knowledgeable. My only reason for not giving a 5-star is that it seemed to take forever to get on the ‘urgent’ schedule. I did receive the link to write this review; yet, absolutely no ‘arm twisting’ as to what to write.

2 years ago

Reply from Sunnova

Hi Chaplain Dennis LeRoy Duncan, MSHS! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 22nd, 2023

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Paul Marshall Queens, NY

Our salesman, Brandon S was fantastic. He kept us informed every step of the way and always answered his phone when we had questions. He smoothly handled any concerns we had and is a true asset for your company.

2 years ago

Reply from Sunnova

Hello Paul Marshall we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^SG

May. 15th, 2023

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Sarina McCartney Sewell, NJ

I'm happy with the amount of energy my panels are making. I don't have fluctuating or high electric bills especially during the holidays and summer months with my air conditioner.

2 years ago Edited September 26, 2023

Reply from Sunnova

Thank you, Sarina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Clifton Neal

In the beginning we bumped heads we did not see eye to eye on every thing but they tried to work things out so that we can all be on the same page which is a good thing that is the reason why I gave it the five star rating

2 years ago

Reply from Sunnova

Hello Clifton Neal, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

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Jen San Diego, CA

Our solar inverter was no longer working. We received our inverter and a prompt service day to fix the issue. The service person showed up right on time and completed the work under the time he said it may take.

2 years ago

Reply from Sunnova

Hello Jen, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

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Oak Grove Recruiting Gmail Redford, MI

Mike and Jose were fantastic. The spent extra time making sure I understood how my system works and what to keep an eye on to ensure it is working the way it’s designed to work.

2 years ago

Reply from Sunnova

Thank you, Oak Grove Recruiting Gmail! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 5th, 2023

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Sheila Miller Harrisburg, PA

Everyone worked together as a team at 110%. Synnova did all the work and the process was seamless. The crew leader explained everything to me and every member was friendly. Best of all, it was free!

2 years ago

Reply from Sunnova

Hi Sheila Miller! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 2nd, 2023

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Aldo Passarelli

Although the work was finally done on the roof , it seemed to take along time to schedule and get the work completed. Once they came to do the roof they did complete the job in one day . I am still waiting for the pole to open skylights.

2 years ago

Reply from Sunnova

Hi Aldo Passarelli! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Terri Silver Pittsburgh, PA

They are very organized and take all the necessary steps for approvals, inspections, etc! It’s a long process but all handled by Sunnova. They have an excellent process to get installed and running.

2 years ago

Reply from Sunnova

Hello Terri Silver, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Apr. 28th, 2023

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Dan Troxel Moyock, NC

They were prompt and showed up when they said they would. They checked all of the "snaps" to make sure they were correct. Glad there's a company to call due to Pink Energy going under.

2 years ago

Reply from Sunnova

Hello Dan Troxel, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Apr. 27th, 2023

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