Sunnova: Read 6,066 User Reviews From Real Homeowners

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Albert Heroux West Warwick, RI

I was lucky to have a great sales representative. The installation team was foniabl. Service has been good so far. Everyone has answered all my questions. I monitor my system twice a day and compare my electrical bill and system spreadsheets from sunnova. I have only one thing I like to and that is to add about 3-4 panels. I love my system.

5 years ago

Reply from Sunnova

Thank You Albert Heroux ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Wil Germantown, MD

Great experience compared to the competitors. Great and professional account managers who explained the process thoroughly; long but efficient process; customer service jept me in the loop on all stages of the process. Installers were great and courteous. Thank you!

5 years ago

Reply from Sunnova

Thank You Wil ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 23rd, 2019

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ricky Saint Albans, NY

From start the person that came to our home answered our questions about the solar install was great the installation was done all in one day and everything was done clean and neat now the system is up and running waiting to see my energy savings.

5 years ago

Reply from Sunnova

Thank You Ricky! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 20th, 2019

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KC Phillips Buckland, MA

From the beginning of this started this process to this point in time I have experience with the greatest opportunities and working with all you, but I can’t thank all of you enough for getting me involved and I look forward to seeing how the future process turns out.

5 years ago

Reply from Sunnova

Thank You KC Phillips! Our aim is to provide a customer experience that meets your expectations. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

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James Maricopa, AZ

The Sunnova team was very nice from the beginning. I never felt pressed to buy into there product. They explained everything up front and how it would work to save you money and the planet for the next generations. Everything was laid out and the waiting time wasn’t to bad. I would definitely suggest this company to my family and friends.

5 years ago

Reply from Sunnova

Thank You James! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 14th, 2019

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Ed Spreng Egg Harbor, NJ

My initial experience with Sunnova was great. The install by their partner company Trinity was timely and very professional. The system has been in since 2016. When operational it's all I ever expected. Here's the problem. When it goes down their service is terrible and getting worse. I usually have it go down once a year on average. Service restoral takes about two weeks. Went out this time 7/28.. still waiting for a repair visit. Multiple calls haven't resulted in anything but excuses. For two weeks they even claimed the system wasn't down even when they could access my system remotely to prove otherwise. They even asked me to send pictures of the inverter display which shows no production and a fault light. Resolution dept. promised to call every two days with update. Never happens. Can't escalate any higher in company. They refuse. If anyone in Sunnova sees this please contact me.

5 years ago

Reply from Sunnova

Good Evening Ed Spreng, Our aim is to provide a customer experience that meets your expectations. I will follow up with department that is working closely with this issue to provide you with an update. ^OA

Sep. 13th, 2019

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Sunrise Doc Springfield, MA

you guys are awesome, courteous, professional and we had the most enjoyable experience getting our solar panels up and running. You guys did all the "heavy lifting" and I watched proudly as we use clean energy, helping the planet ONE ROOF AT A TIME. Everyone should experience the feeling! Thanks

5 years ago

Reply from Sunnova

Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Sep. 11th, 2019

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Peter L Marzullo Middletown, CT

I have found Sunnova and Trinity Solar both to be reputable and very customer service oriented as well as being a pleasure to work with. There was never a hesitation in answering any questions and everyone I had direct contact with as with those who came to my home was pleasant, polite, and respectful.

5 years ago

Reply from Sunnova

Thank You Peter L Marzullo! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 4th, 2019

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Gayle Scott Fresno, CA

We met with the sales rep who was very informative and not pushy at all. They checked our roof and installed the panels in one day. Everything was done nicely and neatly and everyone was very nice. I am giving their card to all my neighbors and friends!

5 years ago

Reply from Sunnova

Hello Gayle, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 27th, 2019

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Ashley Cartwright Birdsboro, PA

I was a little nervous with seeing all the negative comments but the process was quick! From start to finish Jason, Rose and the maintenance men were all kind. They answered my questions promptly and kept me informed every step of the way!! I HIGHLY recommend them!!!!

5 years ago

Reply from Sunnova

Good Morning Ashley, Thank you for your positive feedback and Welcome To The Sunnova Family!. ^MP

Aug. 26th, 2019

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Mark & Alison Smith Grafton, MA

Sunnova were fantastic. They were able to come up with plans to help us afford solar either through leasing options or purchasing outright... Rates were pretty competitive and the no penalty early payment but maintaining the 25 year repair contract are ideal....

5 years ago

Reply from Sunnova

Hello Mark & Alison Smith, Thank you for your positive review, Welcome to the Sunnova family!

Aug. 20th, 2019

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William Schweizer III Hammonton, NJ

They install the equipment very well. They hide the wiring and cables throughout the building as much as possible to have a clean look. I was observing some solar installations in my neighborhood while walking my dog and observed some that had conduit all over the outside of the house and roof. Not good to look at.

5 years ago

Reply from Sunnova

Hello William, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

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Miguel O.

I installed my solar panels at the beginning of the year and I can only say... I absolutely love them! My savings started immediately, and the installation process was super easy. From the salesman to the installers and of course the customer service from Sunnova, everything went smoothly and as promised. Thank you!

5 years ago

Reply from Sunnova

Good Morning Miguel, Thank you for your Feedback and Welcome to The Sunnova Family!. ^MP

Aug. 12th, 2019

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Mick M Brigantine, NJ

Daniel H and Ted D were the point men from Trinity Solar. After several meetings with them I had a better understanding of the process. The installation was completed in a day and the crew was very respectful of our concerns/property. Our system has been producing energy since March and we are very satisfied with everything.

5 years ago

Reply from Sunnova

Good Morning Mick, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Cecilia

The fact that I didn’t have to put up any money for the installation until everything is done n working is very important to me. Sunnova provided that ease of mind for me. A single mom relies on every penny n I’m grateful that for worry was put to ease.

5 years ago

Reply from Sunnova

Good Morning Cecilia, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Marc Frigon Waterbury, CT

Trinity Solar in CT along with the financing from Sunnova is a great combination! I've heard of many problems with going solar but everything went fine with me. Anytime I had questions they were there to answer! Can't wait to start using the app..

5 years ago

Reply from Sunnova

Good Afternoon Marc, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Jun. 28th, 2019

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Thomas Papperman Woodbine, NJ

Sunnova was very good about getting the paperwork done and getting the system installed. Times of up to 2 weeks internally for paperwork to be generated and or reviewed before going to the next department added weeks to the process and I do not feel that Sunnova was upfront with me about that . Therefore my expectations were that my solar would have been up and running much sooner.

5 years ago

Reply from Sunnova

Thank you for sharing your story Thomas Papperman ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 25th, 2019

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Debbie Boyd Penns Grove, NJ

Very frustrating. They will answer questions that you can think to ask, but they are not up front with all the info you need. They charge too big of a fee to process your payments when you dont pay with their preferred automatic payment system. And they did try to take an automated paymdnt from my bank account even after that payment option was stopped. They dont help with getting your solar system up and going to your own benefit, (took 6+ months to finally get the work done for the net meter, in that time your utility company is reaping all the benefits of the solar power that you are collecting). I was told that our system would cover 110% of our average monthly bill, which it might, but not sure yet as we have only been collecting power for 10 months so far, but the system its self is costing me 90% of what that utility budget would be. Way too much hassle overall to only have a savings of 10%. If their business partner is Trinity Solar, quickly RUN THE OTHER WAY! I would never do business with either company ever again, nor would i recommend either company, even if they were to put the solar up for free AND pay me to use it. I must say that David is one of their more patient, knowledgable and understanding employees.

5 years ago

Reply from Sunnova

Thank you for your feedback Christine M. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers. Can you please send me a private message with your system ID and a phone number where we can reach you? One of our specialist will contact you soon to help get this issue resolved. ^OA

Jun. 21st, 2019

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Janet Paterson Gilroy, CA

All of my experiences with Sunnova representatives was great. The installers were non intrustive and always friendly and professional. I am not giving it a 5 star rating as I do not know yet if I will be happy with the solar experience as far as working in my house. I am glad to be a problem solver in choosing solar rather than a problem maker in continuing to use only fossil fuels.

5 years ago

Reply from Sunnova

Thank you Janet Paterson ! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to Sunnova Family!^OA

Jun. 20th, 2019

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Michael Garrity Cumberland, RI

Everyone from Sunnova and Trinity was very friendly. They explained everything from the time we met to the time they finished. They were very professional and there work was neat and clean. I would recommend them to anyone who is considering Solar. Thank you.

5 years ago

Reply from Sunnova

Hello Michael, we are excited to welcome you to the Sunnova Family! We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. ^KM

May. 2nd, 2019

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Avalon R Port Saint Lucie, FL

Spectacular job. Customer service was first rate-thanks to Mrs. Catherine-super professionalism. I started out for information only and ended up a proud home solar owner. Win win all the way with this investment - take it from a Veteran!

5 years ago

Reply from Sunnova

Hello Avalon R., we are excited to welcome you to the Sunnova family! We work hard to make sure you understand every part of the process. Thank you for helping us convert more homes into energy saving powerhouses! ^MO

Apr. 29th, 2019

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Jim Cherry Hill, NJ

Our initial contractor who is no longer associated with Sunnova greatly overestimated our production. Our lease agreement with Sunnova has a guarantee that production will reach at lease 80% of the projected Kwh per year. Sunnova realized that we were not producing as much electricity as was originally estimated. They had two microinverter replaced and lowered our lease payments. Now we are producing enough electricity to cover the lease payments as well as reducing our electric bill significantly.

5 years ago

Reply from Sunnova

Thank you for reaching out Jim and sharing this positive feedback. It is great to have you as part of our Sunnova Family! ^KM

Apr. 25th, 2019

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Caren Foisie & Ron Wieners Agawam, MA

While we've just begun our relationship with Sunnova, the presentation by Jeff G was outstanding; he was able to answer all of our questions before we had asked them, and made us completely comfortable with the process. The staff in the Trinity Solar offices were also very helpful in communicating where we were in the process.

5 years ago

Reply from Sunnova

Thank you for reaching out Caren, we appreciate your positive review. Welcome to the Sunnova Family! ^MO

Apr. 22nd, 2019

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Richard Baer Scituate, MA

System recently installed. Entire experience very satisfying. Representative Brian M exceptionally helpful and informative throughout process, often following up to ensure satisfaction.Hopefully will see significant reduction in energy bill in near future, but so far am extremely pleased with Sunnova due in large part to Brian.

6 years ago

Reply from Sunnova

Thank you, Richard! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!

Nov. 16th, 2018

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Jill J. Clinton, CT

Trinity Solar was the company that set everything up they work along with sunnova, my panels were installed a month earlier than expected! Love them as they are not hideous looking. Sunnova did all the leg work like getting permits, approval from the town and electric company, inspections and meter switching

6 years ago

Reply from Sunnova

Thank You, Jill, we are constantly working on making the installation process as hassle-free as possible. We appreciate your positive review. Welcome to the Sunnova Family!

Oct. 5th, 2018

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James C Galbraith Pearblossom, CA

Well I appreciate the fact that you leap me informed always about what was going on concerning Solar installation.And how great it will be once it’s up and running,also along with Solarspectum you let me know when I would be up and generating power. Had a few inspection hold ups but was all worked out.

6 years ago

Reply from Sunnova

Thank you for your review James, We work hard to make sure you understand every part of the installation process . We are thrilled that you're now a member of the Sunnova family!

Aug. 3rd, 2018

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John Craighill Annapolis, MD

Outstanding all around. Full solar service installed in record time, one month from start to finish. Sunnova and Trinity kept us informed as the process moved from inception to completion. Looking forward to working with the professionals at Trinity and Sunnova as we generate electricity to support the State of Maryland green initiatives.

6 years ago

Reply from Sunnova

Hello John, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate your positive feedback.

Jul. 31st, 2018

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Heather Miller

I thought their 3rd party installers were great, professional and they cleaned up any mess that was made.And the communication with the office staff was good also had communication with the owner which is rare he was also very nice.

7 years ago

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Marty Bennett

By Far the most comprehensive warranty for a purchase on the market. Nothing else comes close and their loan doesnt show up on my credit report. Im not impressed by standard purchases or leases, but their EZ Own program is the best program in solar hands down.

7 years ago

Reply from Sunnova

Hello Marty, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Susyn Morales San Francisco, CA

EVERYTHING was well communicated and explained. Every step, every move. My install team was so awesome. They communicated well and were thorough, polite and cleaned everything up so it was better than when they arrived each morning. Top notch all the way around.

8 years ago

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VUONG NGUYEN San Francisco, CA

Great Service and Installation Team...Really fast and professional. Passed city final inspection at the first short. So Impressed. I am also general contractor and I am very happy to have you as our solar support. Will refer to my friends and Clients. Keep great work...

8 years ago

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Yfrain Rojo San Francisco, CA

Time of response and communication everytime I call with a question there was always someone to provide you with an answer, currently I have recommended this company to at least 10 people and they are serious about I will show them my resent bill to confirm the information I have provide them.

8 years ago

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Patrick Osterman San Francisco, CA

Carter is THE most professional, knowledgeable and pleasant company rep! The whole experience was awesome from start to finish and your customer service department is to be commended, too! Have already recommended your company and will continue to do so! Pat and Sue Osterman

8 years ago

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Alex Springfield, NJ

Knowledgeable sales team, system was installed as discussed within time frame discussed, inspection went well, installation crew was kind and understand their work thoroughly. Customer service was prompt and took messages which was returned. Overall best experience from start to finish.

9 years ago

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LadyD

I love the solor panels I love the money I’m savings on my energy bill

2 months ago

Reply from Sunnova

Thank you, LadyD! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Emily

Daniel was very thorough & professional plus he explained everything.

2 months ago

Reply from Sunnova

Thank you, Emily! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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James Ruffin

I had my unit for three years and the savings are worth the investment.

2 months ago

Reply from Sunnova

Hi James, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Patrick Murphy

When i needed to contact them could not get through by phone. They said they were only taking calls from installers not home owners. My inverter was bad

2 months ago

Reply from Sunnova

Hello Patrick. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. To ensure we address your concerns effectively, we request you to provide us with your system ID or the case number via email at customerservice@sunnova.com. We look forward to providing you with personalized assistance for the best possible resolution.

Oct. 10th, 2024

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danny patel

very happy with service will recommend to all my friend's and family's

2 months ago

Reply from Sunnova

Thank you, danny! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Bob C

Communication was horrendous. We never knew where the process stood. They took too long and their planning and logistics were awful.

2 months ago

Reply from Sunnova

Hello Bob, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 4th, 2024

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Georgie Michelson

I was informed of what was happening as each step was moved forward

2 months ago

Reply from Sunnova

Hello Georgie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Oct. 2nd, 2024

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carmen rivera

I consider that Sunnova is dependable and with a real sense of purpose!

2 months ago

Reply from Sunnova

Hello carmen, we appreciate your 5-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We are glad to have you with us.

Oct. 1st, 2024

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Dennis Rowley

Little instruction on how to use or interpret the Tesla software connected to the converter.

2 months ago

Reply from Sunnova

Hello Dennis. Thank you for your 4-star rating! Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for any assistance needed. We look forward to helping you!

Sep. 27th, 2024

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Rick Ross

Everything went smoothly and done early. Constant communication was a plus.

2 months ago

Reply from Sunnova

Hi Rick! We appreciate your 5-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We are glad to have you with us.

Sep. 26th, 2024

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Joel Garay

Great service, price and communication. Very happy with this company

2 months ago

Reply from Sunnova

Thank you, Joel! We appreciate your review. We value our customers and appreciate the positive feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Sep. 26th, 2024

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Mike Moore

Sunnova was great and the contracted that installed were fantastic

2 months ago

Reply from Sunnova

Hi Mike, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Sep. 26th, 2024

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Sunny days

When I was approached to have a system installed, the salesman and the follow up team were very informative and thorough. The installation was accomplished quickly and the team cleaned everything up and left the property clean. I have recommended Sunnova to all of my friends and acquaintances .

8 months ago

Reply from Sunnova

Sunny days, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Sandy Gallagher

They kept me informed through the process, and were always available to answer questions.

3 months ago

Reply from Sunnova

Hello Sandy. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Sep. 13th, 2024

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Kerri McVey

Wits a little early to tell. But it seems fine so far. I’m not sure where our bills are coming from but I guess I’ll find out.

3 months ago

Reply from Sunnova

Thank you, Kerri! We appreciate your review. We value our customers and appreciate the time you took to share your experience. You will be getting billed by Sunnova.

Sep. 12th, 2024

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Birkley Wical

I was so satisfied with Sunnova at my last house that I went with again at my new house

3 months ago

Reply from Sunnova

Thank you, Birkley! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

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