Sunnova: Read 5,941 User Reviews From Real Homeowners

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Ralph

I'm very satisfied with my solar system because in all these two years I don't suffer no electric shortage.

4 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ralph! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Christopher Deutsch

From start to finish Sunnova has been so supportive and patient. Great company and very happy to be customer for life.

4 months ago Edited August 1, 2024

Reply from Sunnova

Hello Christopher Deutsch, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Debbi Olson

This is our first time with Sunnova. Haven’t worked with them yet but I’m sure they are wonderful.

4 months ago

Reply from Sunnova

Hi Debbi, thank you for your message. Our goal is to provide world-class customer service, and we hope our services exceed your expectations.

Jun. 28th, 2024

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cinderelly49

Highly recommend them for solar. Another solar company never showed up or called to cancel an appointment with them.

4 months ago

Reply from Sunnova

Hello cinderelly49, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Mindy Schaper

The installation was fast and I never had any issues. The bill is cheaper and I like that I'm using solar.

4 months ago

Reply from Sunnova

Thank you, Mindy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Hossein Moghadam

It has been a few months, and so far I am satisfied with Sunnova. Will need much longer time in order to update and provide a more accurate rating.

4 months ago

Reply from Sunnova

Thank you, Hossein! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Stanley Fisher

Sunnova has been a wonderful company to work with. They have addressed all of my questions and concerns.

4 months ago

Reply from Sunnova

Greetings Stanley. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

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Rochelle Powell

We’re very satisfied with our salesman and the installation of the system. Still awaiting our $1000.00 gift card by our salesman.???

4 months ago

Reply from Sunnova

Thank you for your 4-star rating! We take great pride in providing you with a comprehensive understanding of our process. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com regarding the gift card mentioned. We're here to support you every step of the way!

Jun. 28th, 2024

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Craig Klupenger

Too new to rate what I would not like.about them. So far, everything I was told, has been wonderful.

4 months ago

Reply from Sunnova

Hello Craig. Thank you for your 5-star rating! We're here to support you every step of the way!

Jun. 14th, 2024

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carmen acosta

The only thing I did not like was how long it took, though no fault of their own (The permit & city inspector).

4 months ago

Reply from Sunnova

Greetings Carmen. Thank you for your feedback! We're here to support you every step of the way!

Jun. 14th, 2024

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Jim Roe

The quality of service. They tech crew that replaced the converter were very courteous and professional

4 months ago

Reply from Sunnova

Hello Jim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 12th, 2024

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Becky Randolph

The process was uncomplicated , quick and concise. The product thus far appears to be very good - time will tell!

4 months ago

Reply from Sunnova

Hello Becky. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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B P Pao

Very efficient company when it came to initiating the solar install. We'll see what the future holds as time goes on.

4 months ago

Reply from Sunnova

Greetings! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Brandon ODonnell

The setup to going solar was so fast and easy in less then 2 months my system was installed and turned on

4 months ago

Reply from Sunnova

Greetings Brandon. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Feliman1976

5 months ago

Reply from Sunnova

Thank you, Feliman1976! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2024

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Michael Lipkin

Fantastic customer service. Friendly and knowledgeable staff. They kept me up to date on the process.

5 months ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 7th, 2024

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Raul Soto

Sunnova is a company that is very Professional with it's service from start to finish. I will highly recommend them.

5 months ago

Reply from Sunnova

Hello Raul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 14th, 2024

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Taylor Tewksbury

Sunnova was so easy to work with! They answer all your questions and get to work on the project quickly!

5 months ago

Reply from Sunnova

Hello Taylor. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 14th, 2024

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Julie Castillo Alvarado

never regret to avail this product, not only by being economical but as well as environmentaly friendly!

5 months ago

Reply from Sunnova

Hello Julie. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

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Chris Mitchell

The people who I've spoken with and who have been extremely helpful and friendly. Very easy to work with

5 months ago

Reply from Sunnova

Hello Chris. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 18th, 2024

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Georgie Miranda

Great and professional service. Very detailed oriented during the sale and the installation of the equipment.

5 months ago

Reply from Sunnova

Hello Georgie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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James Oldfield

You can not go wrong working with Sunnova . They are a great company to work with and every promise they make they do.

5 months ago

Reply from Sunnova

Hello James. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 21st, 2024

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Emmanuel Rodriguez

Liked everything it was amazing and explanatory. The opportunity was interesting and placed in the correct way.

5 months ago

Reply from Sunnova

Greetings Emmanuel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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Karen Brokaw

Great overall company to work with. Easy to contact and was a very quick install. Our rep Sawyer was the BEST

5 months ago

Reply from Sunnova

Greetings Karen. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Neera Prakash

The sales rep was very informative and spent time explaining everything about solar to me in my home.

5 months ago

Reply from Sunnova

Thank you, Neera! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Gilbert Serrano

I am very pleased with the product and have definitely recommended some nova to a lot of friends and family.

5 months ago

Reply from Sunnova

Hello gilbert. Thank you for the 5-star rating regarding our products. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

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joel coffman

Sunnova been a great company to go solar with. They have been on top of everything from start to finish.

5 months ago

Reply from Sunnova

Greetings Joel. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Thomas Courchaine

The sales rep and the entire process in general was very transparent. I've saved tons of money because of my panels.

5 months ago

Reply from Sunnova

Hello Thomas, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 25th, 2024

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brad powers

Love this company was very professional and kept me updated on everything that was going on each week

5 months ago

Reply from Sunnova

Hi brad. Our commitment is to help ensure you have a clear understanding of every step in our process. We hope our services keep exceeding your expectations.

Jun. 25th, 2024

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Nancy Fohs

So far I have not had any problems. It’s a very easy process and your kept updated throughout the the whole process.

5 months ago

Reply from Sunnova

Hello Nancy, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 6th, 2024

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Jeff Fazzini

This was one of the best decisions I have made. The service is reliable and the savings are amazing.

5 months ago Edited June 13, 2024

Reply from Sunnova

Hi Jeff, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Chaudhry Ashfaq

100% good better then other ..... when you call to company they answer Right the way and help you too

5 months ago

Reply from Sunnova

Hi Chaudhry. Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Barbie Lauver

Sunnova representatives were very professional and not pushy. They answered my questions throughout the process.

5 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Barbie Lauver! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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Roxann

It’s soon to tell, so far the customer service , field representatives and work staff were all wonderful

5 months ago

Reply from Sunnova

Thank you, Roxann! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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jim hauck

Lack of communications. Received emails from electric company of missing documents and signatures. Confusing / contradicting emails and phone calls between what electric company is saying is the status vs what your company says is the status. Amongst other things.

5 months ago

Reply from Sunnova

Hello Jim Hauck, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

May. 29th, 2024

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Dr. Luis Pardo

Superb service. Very diligent and professional. The installation process was seamless. I highly recommend them.

5 months ago

Reply from Sunnova

Hello Dr. Luis, welcome to the Sunnova Family! Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

May. 30th, 2024

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Melissa G

We are very happy with Sunnova. They weren’t pushy with the process (as others vying for our business were)

5 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 24th, 2024

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Janet Deshields

Just received my solar hookup a few weeks ago. So far everything is going great. The hookup and staff were awesome.

5 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 22nd, 2024

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Christopher Duplain

Salesman not clear on all the facts. Just wants to sell panels. Salesman should tell, prospective customers all of what the Solar is about and what can be done to make it enjoyable to see and use. Installers were fantastic. These comments are as of now, but ask me how I feel about the system when I’ve had it for six months

5 months ago

Reply from Sunnova

Hello Christopher, we genuinely appreciate your feedback, as it helps us identify areas where we can improve. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We hope to hear from you soon!

May. 15th, 2024

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Luis cuadrado

the only thing I disagree with the system is that i cant see in the app if all panels are working or not no way of knowing if the system is working at its full potential

6 months ago

Reply from Sunnova

Hi Luis C! We appreciate your feedback. Thank you for being part of the Sunnova Family

Apr. 29th, 2024

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Barry Potter

The servicing of my account has gone smoothly and there have been incentives offered on optional prepayment alternatives.

6 months ago

Reply from Sunnova

Hello Barry Potter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Apr. 24th, 2024

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Ann Barbagallo

expertise along with being a solid trustworthy company. They stand by all phases of the project from sales to installation permits and inspections

6 months ago

Reply from Sunnova

Hello Ann, we are happy to hear our services have been satisfactory. Should you have any questions or concerns you can reach us at any of our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Sosina

As a new customer, I am very disappointed with your customer service. The sales associate that your company send told us a different story just to sign us up and all the staff he promised you said you don't know anything about it. Plus not sure about the other company but once you put your panel which is on October, my service started in April. Which again your associate Mark said the max it will take is a couple months. One thing that I wanted to mention is Josh fixed our bird issue on one side. I'm so worried how the next 25 years gonna be

6 months ago

Reply from Sunnova

Hello Sosina, we apologize for any inconvenience our service may have caused. We appreciate your feedback and would like to assist you with your concerns. If you could please reach out to us with your system ID. You may also contact our customer service lines at 866-786-6682 or customerservice@sunnova.com. Thank you.

Apr. 23rd, 2024

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Crystal Dejuan

I wish i could give it -0. For 6 months my system was not working so my electric bills were over 500.00 a month plus paying Sunnova 93.00 a month. Then i wrote a bad review and my panels were fixed within hours. They lied for 6 months to me that parts were available. And they offered me only $250.00 in a visa card. What a joke! I should of been offered way more for me spending over $3,000 in bills. DO NOT BUY OR BELIEVE ANYTHING THEY SAY!

6 months ago

Reply from Sunnova

Dear Crystal, we appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please email us at customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide the best service possible. We'll make every effort to contact you as soon as we have an update or additional information regarding your case.

Apr. 10th, 2024

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Letha Jenkins

Great customer service very helpful. Answer questions questions send out notifications and gave us updates either through message or email.

6 months ago

Reply from Sunnova

We appreciate your review, Letha Jenkins. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Apr. 11th, 2024

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Sue D

The process was pretty seamless. Trinity did an excellent job of keeping us informed. Workers were respectful and showed up on time.

6 months ago

Reply from Sunnova

Thank you for the positive feedback, Sue D! We greatly appreciate it.

Apr. 5th, 2024

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New “user”

I’m not sure yet if I’ve been scammed by this company. We were told when their “Representative “ was here that they had taken over the SunRun company and now the two companies were the same. This is definitely not true. It took forever to install and get our system working. Now we have APS AND two different solar systems. Don’t know how that is going to work. I’m more than a little irritated with how this has happened.

7 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 3rd, 2024

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Celestino Perez

I have received a very friendly and professional service from their employees. They have always been willing to solve any problem or inconvenience.

7 months ago

Reply from Sunnova

Hello Celestino P., our goal is to provide world-class customer service, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Apr. 1st, 2024

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John Conlin

Everything went very smoothly I work as a industrial electrician foreman I know how things can go wrong I have no complaints

7 months ago

Reply from Sunnova

Hello, John. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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jean Pacifico

Everyone is helpful, informative, accessible and reliable. Although the service is based in technology, the staff is very personable.

7 months ago

Reply from Sunnova

Hello, Jean. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

Sunnova Reviews