Sunnova: Read 6,315 User Reviews From Real Homeowners

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Eliezer Bay Shore, NY

The agent I last spoke with confirming the transfer was polite and concise. But my overall experience with Sunnova as a whole is average. I called on more than one occasion and never received a call back, even after leaving voice messages.

7 years ago

Reply from Sunnova

Thank you for your feedback Eliezer . We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you please send me your system ID and a phone number where we can reach you? We will look into this right away. Thank You. ^OA

May. 10th, 2019

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Scott L Cassville, NJ

I Purchased a home that had a Sunova system installed before we bought and I assumed the lease . It has been three years since we purchased a home and we now need a new roof and when I contacted Synovus I was told the cost of removing the panels and putting them back up is over $4000 ! That is going to make my roof replacement a $12-$15,000 proposition not counting gutters , which have been damaged by snow sliding off the solar panels. I almost wish I hadn’t purchased this home

7 years ago

Reply from Sunnova

Hello Scott L., thank you for reaching out. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business. Would you please provide a contact number where we can reach you via private message? You can also send your information to and one of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. ^MO

Apr. 29th, 2019

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Rosemary L Farber Macungie, PA

So far, I have had my solar panels installed and solar service started. And all has gone well. I have been informed of everything that was happening and what was expected to happen.

7 years ago

Reply from Sunnova

Thank you for reaching out Rosemary, we appreciate your positive review. Welcome to the Sunnova Family! ^KM

Apr. 18th, 2019

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Lisa Morrisville, PA

Very friendly and outgoing. Always available for questions or concerns any day of the week. Fast and reliable installation, cleaned area very well after installation. Very happy customers!

7 years ago

Reply from Sunnova

Thank you for the note, Lisa. We are thrilled that your experience reflected what we strive for. We appreciate the positive feedback! ^MO

Mar. 29th, 2019

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Teresa Las Vegas, NV

I appreciated the fact that I was made aware of every step through out the process from beginning to completion. Thank you and I look forward to clean energy and lower energy bills.

7 years ago

Reply from Sunnova

Hello Teresa, we are excited to welcome you to the Sunnova family! We work hard to make sure you understand every part of the process. Thank you for helping us convert more homes into into energy saving power houses! ^JG

Feb. 14th, 2019

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Armand Savoie Gardner, MA

Very professional on every level. Installation was done on schedule and according to code followed by inspection and approvals to turn the system on. Now it’s up to the weather and management of power to see the benefits.

7 years ago

Reply from Sunnova

Hello Armand! we value your positive feedback. Welcome to the Sunnova Family!

Nov. 13th, 2018

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Norberto Rodriguez New Haven, CT

Everything they said they were going to do, they did it. Professionally and in a timely manner. I recommend Sunnova to anyone interested in seeing the power of the sun lower your electric bill.

7 years ago

Reply from Sunnova

Thank you for your note Norberto, We are thrilled that you are now a member of the Sunnova family!

Aug. 28th, 2018

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David Aparicio Montebello, CA

They take a long a long time ( setting dates after previous visits) to get things set up , actually the structural part was set up but the hookup takes a while and our yard looks like crap thanks to them. its been over 2 months maybe three we nave been waiting for them to finish the job. They show us a rating off five stars from their brochure. The people that set up the panels were very kind, but it's all a matter of tome when the inspector gets there to approve the work which is about a months wait another crew shows up a couple weeks later to install panels boxes for electrical. Were still waiting since early April it is now July.

7 years ago

Reply from Sunnova

Hello David, thank you for reaching out. We are sorry for the delay on placing your system in service. We would like to review your account and provide further details and updates. Could you please provide your system Id or contact number on a private message? Regards. ^KM

Jul. 27th, 2018

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Rhonda Chambers Spring, TX

Not really happy with this company at the moment. I am trying to deal with this company to pay them . But because my husband is on the loan from them they will not help me out. Never mind that he has gave them authorization more than several times to talk to me. It is very frustrating. I will say that the lady that was on the phone with me when I went off was very professional. (It wasn't her fault-so I apologized). On the system. It is not producing as much as I would like. Still getting electric bills.

8 years ago

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Bashli Levi Cliffwood, NJ

I mean over all they did great job, the term is longer but, there is service assurances on production. When ever I call customer service they always help me out with my concerns. I'm really surprised that the reviews are so bad here.

8 years ago

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Michael DeAmore Sicklerville, NJ

Sunnova has the best solar rates hands down. They do not increase over time like all the rest do . I tell people this and for some weird reason they go somewhere else . It’s crazy but true .

8 years ago Edited May 24, 2023

Reply from Sunnova

Hi Michael DeAmore! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Rose Gibson San Francisco, CA

It was an extremely easy install. Communication was great. Very happy with the service and the design of the system. You can't even tell I have solar. Panels are on back of house and the switchover was seamless.

9 years ago

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James Hickey Jr San Francisco, CA

Everything was done following the schedule that was set and the installers were neat and careful with my house and grounds. Sunnova was constantly checking and informing me of the next steps.

9 years ago

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Karen Berlin Los Angeles, CA

We have had the system on our roof for one year now. The sales department was great, quick and easy installation. But after having it for a while and seeing our bills and the constant fight with DWP the solar co. has been no help. There customer service sucks!!!! They told me to call DWP if I had a problem with the bill. They do not listen or call you back. I really need help with getting thru to them that they are over charging me for the service, it does not cover my bill and I am still getting charged from DWP. I am actually paying more now then before we go solar. So I say it is a rip off I would not do it again. If I could take it off and throw it in the alley I would.

9 years ago

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Charles Corum San Francisco, CA

Good initial contact by Tyler Mason, and good follow up letting me know when the city inspection and approval by San Diego Gas and Electric were completed. Clean install, and the system is up and running like clockwork.

10 years ago

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Lawrence Glover San Francisco, CA

I was very satisfied with customer service all round, they kept me informed of every step without me having to inquire and the crew who did the installation was very professional.

10 years ago

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Frank Rodriguez San Francisco, CA

From beginning to completion, the process went as promised. With Mr T. Jones thorough and outstanding presentation of your product. To the final completion of installation of system, the experience was great.

10 years ago

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Noreen Graham San Francisco, CA

Everything from sign up to installation was done quickly and efficiently. Everybody has been very cordial. Our sales rep Randy was a very pleasant man that pushed to get all this done before the rainy season set in.

10 years ago

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JillM66

I like the fact that I'm helping the environment. The only thing I'm not happy with is the increase each year. It won't be long and I won't have any savings from the panels. They will end up being more expensive than the electricity payments.

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 5th, 2024

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Edward Hozalski

Having the solar system installed was an easy process. The company replaced my roof then installed the solar panels. Monitoring the system is easy and can be done using a computer or smart phone. The technology appears to be top notch.

2 years ago

Reply from Sunnova

Hello, Edward. We appreciate your review and are happy to hear that you received excellent service and a positive experience. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Sunny days

When I was approached to have a system installed, the salesman and the follow up team were very informative and thorough. The installation was accomplished quickly and the team cleaned everything up and left the property clean. I have recommended Sunnova to all of my friends and acquaintances .

2 years ago

Reply from Sunnova

Sunny days, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Frank Centrone Fresno, CA

Sunnova is awesome. From the time you plan your solar system setup, during and after everything is installed I have always had constant customer support for anything I have needed. I have recommended sunnova to several people who were looking into solar. With todays electricity prices I’m glad I did!

2 years ago

Reply from Sunnova

Hi Frank Centrone, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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Liz Rainey Killeen, TX

Customer service is responsive. My system works well and was well designed. As long as the sun is shining (in the late spring and summer months), I save a lot of money, but during the winter season not so much. But that is probably more a review of solar in general than it pertains to this company.

2 years ago

Reply from Sunnova

Hello Liz Rainey, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 15th, 2023

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Lucas Vega

I should have been warned that there was no space left for cleaning under the panels, which has caused fungus and vegetation beneath them. The problem can be solved by having 8 panels moved to another location. This would allow me space to clean and remove the fungus and vegetation. I need Sunnova to correct the problem. I don't know what the movement would require; therefore, Sunnova would have to inspect the area.

2 years ago

Reply from Sunnova

Hello Lucas Vega, We are sorry to hear about your experience. Would it be possible for you to send us information to Customerservice@Sunnova.com. Thank you.

Sep. 18th, 2023

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Arnaldo Rodriguez

The system is very efficient, reliable and excellent service. The technicians that have provided services are very professional with broad knowledge and experience, meticulous attention to details and safety awareness at all times while performing their duties.

2 years ago Edited January 1, 2024

Reply from Sunnova

Thank you, Arnaldo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Latoya James Stuart, FL

I was very impressed with the sales person Grant. He was very knowledgeable and informative about the solar program. I have always wanted solar and plenty of representatives have pitched there program to me but, I chose Sunnovo because of him.

2 years ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear that Grant delivered a five-star service and answered all your questions. Enjoy your new solar system!

Sep. 14th, 2023

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Miao ping Liu Hayward, CA

I like this service because now my family doesn’t have to worry about when the electricity should be on or off. Now I don’t have to constantly check the time for the higher rates and worry about waiting later in the day for a lower rate.

2 years ago

Reply from Sunnova

Hi Miao, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Vynette Hodges Washington, DC

The placement of the solar panels match the roof and there are no ugly pipes on display. Our electric bill has decreased dramatically and it is consistently producing energy. We had issue with a our system and Sunnova notified us and scheduled a technician to service our home. The Technician was professional. V

2 years ago

Reply from Sunnova

Thank you, Vynette! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Debbie Williams

Extremely pleased with all the services provided with Sunnova. This was the BEST decision to have solar installed and serviced with Sunnova/ SunnyMac. Glad we did the research for this amazing company. Any questions we had with the whole process from beginning to end had been handle professionally and with the knowledge of your team.

3 years ago

Reply from Sunnova

Hello Debbie Williams, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

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Verified Customer

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Marie Baldonado Las Vegas, NV

Panels are very efficient! They have helped us tremendously with our electric bill!

4 years ago

Reply from Sunnova

Hello Marie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^vb

Aug. 3rd, 2021

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Verified Customer

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RHONDA L REITENAUER Whitehall, PA

Honest, friendly, walked us through the whole process, always available to answer questions

4 years ago

Reply from Sunnova

Thank you, Rhonda! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Robert Juusola Arlington, MA

Quality of product, clear communication , follow up and monitoring of performance.

4 years ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Janet J Towns Bethlehem, PA

The company is easy to work with, their web page is user friendly and their staff is professional.

4 years ago

Reply from Sunnova

Janet, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Earl Spomer Atwater, CA

Works perfect and no issues to date! Looking forward to many more years of savings!

4 years ago

Reply from Sunnova

Earl, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Francis G. Hamele Fullerton, CA

From start to finish it was everything that they said it would be. Installation went very well.

4 years ago

Reply from Sunnova

Francis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Marina Staten Island, NY

Easy process no hidden crap. Fast process start to finish, always answered our questions.

4 years ago

Reply from Sunnova

Thank you for the note, Marina. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Kelly Confer Pittsfield, MA

Everyone that i have dealt with from the beginning to the end of the process was fantastic!!

5 years ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! **MV

May. 18th, 2021

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Verified Customer

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Joel W. Dafoe Breinigsville, PA

The product performs as promised, and Sunnova is responsive to questions and inquiries.

5 years ago

Reply from Sunnova

Joel, thank you for the kind words. We are excited that you're happy with your new solar! ^JD

Mar. 25th, 2021

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Verified Customer

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Linda Red Lion, PA

Very personable and up front with sales. professional installation, saving me money on my electric

5 years ago

Reply from Sunnova

Thank you for sharing your story Linda! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Mar. 25th, 2021

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Verified Customer

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Camelia Heine Palmdale, CA

Made everything very easy for me. Mandy was great throughout the entire process

5 years ago

Reply from Sunnova

Thank you for the kind words, Camelia. Welcome to the Sunnova family! ^JD

Mar. 25th, 2021

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Verified Customer

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Chris kavoian Fresno, CA

Took forever to install, sales representative wasn‚Äôt attentive to my questions. Just seemed like a hokie company...maybe it‚Äôs your satellite company I dont know. Not happy with initial service

5 years ago

Reply from Sunnova

Hello Chris, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you to help address this issue. Thank you. ^ JD

Feb. 9th, 2021

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Verified Customer

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Juan Chula Vista, CA

Informative way of presenting product and very knowledgeable in what they provide and sell.

5 years ago

Reply from Sunnova

Thank you Juan, we appreciate your five-star rating!**MV

Feb. 3rd, 2021

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Verified Customer

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Saeed Shaikh North Stonington, CT

Everything delivered as promised. Service and product are first rate. Technical know-how is 4.

5 years ago

Reply from Sunnova

Thank you for the note, Saeed Shaikh. Welcome to the Sunnova family!**MV

Feb. 3rd, 2021

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Verified Customer

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Diana Fiumara

The process of installing and bringing the solar system online was very efficient and easy.

5 years ago

Reply from Sunnova

Thank you for the note, Diana. Welcome to the Sunnova family!^JD

Dec. 2nd, 2020

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Verified Customer

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Danny DaPonte

Great program! We were able to save 100’s per month with no cost out of pocket

5 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for the note, Danny. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Angel Serrano

If i have a question they willing to listen and help me any queston that i have.

6 years ago

Reply from Sunnova

Good morning Angel, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 18th, 2020

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Verified Customer

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Peter MacMurray Humble, TX

Still unclear regarding issues about how my account is tied to my electric bill as well as the systems lack of production on some days

6 years ago

Reply from Sunnova

Hello Peter, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 9th, 2020

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Verified Customer

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Nelson Geis

I would give 5 stars but there was some hassle getting the paperwork completed to their satisfaction.

6 years ago

Reply from Sunnova

Hello Nelson, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Mar. 3rd, 2020

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Verified Customer

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Kevin and Lisa McNamara

Professional. Efficient. Kept us in the loop every step of the way because it is a process.

6 years ago

Reply from Sunnova

Hello Kevin and Lisa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Verified Customer

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Kaleisha H.

Great customer service with prompt follow up and thorough support all through the process

6 years ago

Reply from Sunnova

Hello Kaleisha, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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