Sunnova: Read 6,066 User Reviews From Real Homeowners

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Dwight Hergert

Made frequent contacts and fully advised on upcoming procedures and events. The installation started earlier than anticipated.

7 months ago

Reply from Sunnova

Greetings Dwight. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 22nd, 2024

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Al

Not sure if I should say anything about the company that subs out work to another company then they sub out to another company not happy that it took 3 months to finally get it done

7 months ago

Reply from Sunnova

Hello Al. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us. Thank you kindly!

May. 22nd, 2024

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Ray&Joy Fisher

I liked how easy the process was for us as homeowners! The project manager clearly communicated to us what needed to be done and the workers were respectful.

7 months ago

Reply from Sunnova

Hello Ray & Jay. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 22nd, 2024

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Not happy

This was an add on to our current system (also Sunnova) and has taken almost 6 months to complete. We should have had the correct amount of panels installed the first time not requiring additional panels as we have not made any additions to our home.

7 months ago

Reply from Sunnova

Hello Not happy. Thank you, for taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused and appreciate your continued engagement with us regarding this matter. We are committed to providing the best customer service possible, and we take your concerns seriously. To provide you with the best service, please provide your system ID or case number to our email at customerservice@sunnova.com.

May. 15th, 2024

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tamara orr

The team did a great job and they picked up all of their trash when they were done. I definitely would recommend this company.

7 months ago

Reply from Sunnova

Hello tamara! Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

May. 15th, 2024

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Pj Sneeringer

I really liked that I had to do zero work, for permits or installation. Seamless transaction and soon,I can start reaping the benefits

7 months ago

Reply from Sunnova

Hi PJ, thank you for your message. We strive to make the switch to solar a smooth and hassle-free journey, and it's great to hear that your experience aligns with our commitment. We are grateful for the positive feedback.

May. 9th, 2024

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Luis cuadrado

the only thing I disagree with the system is that i cant see in the app if all panels are working or not no way of knowing if the system is working at its full potential

7 months ago

Reply from Sunnova

Hi Luis C! We appreciate your feedback. Thank you for being part of the Sunnova Family

Apr. 29th, 2024

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Barry Potter

The servicing of my account has gone smoothly and there have been incentives offered on optional prepayment alternatives.

7 months ago

Reply from Sunnova

Hello Barry Potter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Apr. 24th, 2024

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Ann Barbagallo

expertise along with being a solid trustworthy company. They stand by all phases of the project from sales to installation permits and inspections

7 months ago

Reply from Sunnova

Hello Ann, we are happy to hear our services have been satisfactory. Should you have any questions or concerns you can reach us at any of our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Sosina

As a new customer, I am very disappointed with your customer service. The sales associate that your company send told us a different story just to sign us up and all the staff he promised you said you don't know anything about it. Plus not sure about the other company but once you put your panel which is on October, my service started in April. Which again your associate Mark said the max it will take is a couple months. One thing that I wanted to mention is Josh fixed our bird issue on one side. I'm so worried how the next 25 years gonna be

8 months ago

Reply from Sunnova

Hello Sosina, we apologize for any inconvenience our service may have caused. We appreciate your feedback and would like to assist you with your concerns. If you could please reach out to us with your system ID. You may also contact our customer service lines at 866-786-6682 or customerservice@sunnova.com. Thank you.

Apr. 23rd, 2024

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Crystal Dejuan

I wish i could give it -0. For 6 months my system was not working so my electric bills were over 500.00 a month plus paying Sunnova 93.00 a month. Then i wrote a bad review and my panels were fixed within hours. They lied for 6 months to me that parts were available. And they offered me only $250.00 in a visa card. What a joke! I should of been offered way more for me spending over $3,000 in bills. DO NOT BUY OR BELIEVE ANYTHING THEY SAY!

8 months ago

Reply from Sunnova

Dear Crystal, we appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please email us at customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide the best service possible. We'll make every effort to contact you as soon as we have an update or additional information regarding your case.

Apr. 10th, 2024

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Letha Jenkins

Great customer service very helpful. Answer questions questions send out notifications and gave us updates either through message or email.

8 months ago

Reply from Sunnova

We appreciate your review, Letha Jenkins. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Apr. 11th, 2024

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Sue D

The process was pretty seamless. Trinity did an excellent job of keeping us informed. Workers were respectful and showed up on time.

8 months ago

Reply from Sunnova

Thank you for the positive feedback, Sue D! We greatly appreciate it.

Apr. 5th, 2024

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New “user”

I’m not sure yet if I’ve been scammed by this company. We were told when their “Representative “ was here that they had taken over the SunRun company and now the two companies were the same. This is definitely not true. It took forever to install and get our system working. Now we have APS AND two different solar systems. Don’t know how that is going to work. I’m more than a little irritated with how this has happened.

8 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 3rd, 2024

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Celestino Perez

I have received a very friendly and professional service from their employees. They have always been willing to solve any problem or inconvenience.

8 months ago

Reply from Sunnova

Hello Celestino P., our goal is to provide world-class customer service, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Apr. 1st, 2024

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John Conlin

Everything went very smoothly I work as a industrial electrician foreman I know how things can go wrong I have no complaints

8 months ago

Reply from Sunnova

Hello, John. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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Verified Customer

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Brent E Harris Pennsville, NJ

I thought my electric bill would be about $5 plus your bills but at times I have a higher bill from the electric company

2 years ago

Reply from Sunnova

Hi Brent Harris! We appreciate your feedback. Thank you for being part of the Sunnova Family! Can you please send us a private message with your system ID! *TP*

Jan. 18th, 2022

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Verified Customer

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Jane Fee Pine Beach, NJ

Very easy company to deal with. Love the product, everything is clearly explained, all questions answered.

3 years ago

Reply from Sunnova

Thank you for the kind words, Jane. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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James Casey North Dartmouth, MA

I bought a home with an existing lease. When I called to switch things over the person I spoke with couldn't really explain too well how it all worked.

3 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you at resolutions@sunnova.com? We'll look into this right away. Thank you. ^JD

Jul. 6th, 2021

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Verified Customer

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MILAGROS COLON Davenport, FL

VERY GOOD COMPANY, never had a problem with the system and it help me save money. Is a company you can trust on.

3 years ago

Reply from Sunnova

Milagros, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Luke Thompson New Haven, CT

When looking for solar energy Sunnova was easy to deal with and was the most cost savings for my electric bill.

3 years ago

Reply from Sunnova

Luke, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Charles Kline Waynesboro, PA

very satisficed with them Service is great great value for the money and helping to save our environment

3 years ago

Reply from Sunnova

Hello Charles, thank you for the feedback, we really appreciated it! Welcome to the Sunnova Family.**MV

May. 18th, 2021

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Verified Customer

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Jessica Suarez Santa Clarita, CA

Easy, effective, Scott W made it easy and convenient and followed through with getting us all set up.

3 years ago

Reply from Sunnova

Thank you for sharing your story Jessica! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Feb. 10th, 2021

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Verified Customer

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Carole Ciappa Vincentown, NJ

no problems with them. We changed our loan requirement after signing and Sunnova had no problem giving us a new contract.

3 years ago

Reply from Sunnova

Hello Carole Ciappa, we work hard to make the switch to solar hassle-free. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova family!**MV

Feb. 3rd, 2021

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Verified Customer

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Gladys Roche

they are very knowledgeable , friendly, reliable, fast and very professional and true to their word

4 years ago

Reply from Sunnova

Hello @Gladys Roche, we work hard to make sure you understand every part of the service.
We appreciate feedback.**MV

Dec. 17th, 2020

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Verified Customer

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Edward M Fuentes

They were quick and have answered all of my questions. The app to track my production has been difficult to get access to.

4 years ago

Reply from Sunnova

Edward, thank you for the kind words. We are excited that you're happy with your new solar system!^ JD

Dec. 10th, 2020

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Verified Customer

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Micheal Millsaps Exeter, CA

Easy people to deal with. The sales team were friendly, forthcoming and answered all of my questions.

4 years ago

Reply from Sunnova

Mr. Millsaps, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Richard J. Golding Sr. Las Vegas, NV

Everything was told to me in detail from our Saleswomen Susan whom is so knowledgeable here in Las Vegas Nv.

4 years ago

Reply from Sunnova

Good morning Richard, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Ron Wiacek

I have reached out to my sales rep multiple times with no follow up, I have also emailed the company and called with no follow up. When will someone get in contact to address my concerns?

4 years ago

Reply from Sunnova

Good morning Ron Wiacek, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. An Issue Resolution Specialists will reach out to you shortly to address any questions or concerns you may have. We are here to help. Thank you ^MP

Apr. 21st, 2020

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Verified Customer

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Jerry Minium

I gave 5 stars because not only was the installation fast, it was a group of guys that worked great together. The

4 years ago

Reply from Sunnova

Good morning Jerry, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Steven

Tried to get some assistance from their Customer Service department. All the guy could do is read a pre-ordered phone script...each time. I eventually requested to speak with manager and even that was painful and frustrating.

4 years ago

Reply from Sunnova

Thank you for reaching out, Steven. We are sorry to hear about your experience with our Customer Service dept. Can you please send us a private message with your System ID and a phone number where we can reach you?

Apr. 6th, 2020

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Verified Customer

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Scott Brugge

My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

4 years ago

Reply from Sunnova

Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Julie Anderson

So far so good. Very understanding and if I have a question about something I don't understand it gets resolved. Ty

4 years ago

Reply from Sunnova

Good morning Julie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Dean Nygaard San Marcos, CA

I've been unable to look at my online account because there was something wrong. The Tech Dept was supposed to reach out to me for a solution, but I've never heard from anyone. I still can't see anything about my account, and I've been waiting a couple of weeks.

4 years ago

Reply from Sunnova

Hello Dean, thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Our records shows that our Tech Dept. corrected the issue and one of our customer service agents contacted you on 1/10/2020 to check if you could log into our customer portal, he left you a voicemail. One of our Issue Resolution Specialists will call you today. ^MO

Jan. 14th, 2020

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Verified Customer

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JAVIER

The company Has provided good customer service in answering questions and concerns. The contractual documentation was easily accessible.

4 years ago

Reply from Sunnova

Hello Javier, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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Verified Customer

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Paula Simpkins

Because of my contact person Lisa. Whenever I contact her she gets right back to me and follows up. _''' % satisfied!

4 years ago

Reply from Sunnova

Hello Paula, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Sabrina Neri Dos Palos, CA

I was told I'd have the back up battery so when the power went out I'd still have power using the panels and battery...I did not get the batterY because it needs to be purchased separately

4 years ago

Reply from Sunnova

Hello Sabrina, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will contact you. Thank you again^MO

Dec. 31st, 2019

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Verified Customer

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Ryan Mitchell Tulare, CA

All is good, but, the communication is not there when the install and process is in motion. A call/email weekly for an update would add the star.

4 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!.^MP

Dec. 31st, 2019

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Verified Customer

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Bryan Reynolds New London, CT

They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.

4 years ago

Reply from Sunnova

Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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Verified Customer

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Joan

I don't feel a couple of panels are working that well and I contacted who they told me to contact and I have yet to hear anything.

5 years ago

Reply from Sunnova

Good Morning Joan, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Candice Fagan

I am verypleased with the install and Darrin (rep) is very attentive. I am waiting to see the savings before I rate higher.

5 years ago

Reply from Sunnova

Good Morning Candice, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Pankaj gajri

Like the service and product. Definitely will recommend my friends and family to become a part of sunnova

5 years ago

Reply from Sunnova

Good Morning Pankaj, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Denise dietrich

Detailed info. Very informative. Customer service is great. Always there to help you with everything.

5 years ago

Reply from Sunnova

Thank you, Denise dietrich! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Tom Latsko

Zak my sales person is very well educated on your product. He explained it very well. Bring my comfort level up.

5 years ago

Reply from Sunnova

Thank you, Tom Latsko! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Jane LaPrino

Loved the people that we worked with! The process right from the start through installation was flawless.

5 years ago

Reply from Sunnova

Good Morning Jane, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Juan

Effortless Process, from beginning to end, they work around your schedule, with a one day turn around completion time

5 years ago

Reply from Sunnova

Good Morning Juan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Duane Barber

The whole process was filled with mistakes. They were all rectified however not sure what the outcome would of been if not for paying close attention to the whole process.

5 years ago

Reply from Sunnova

Hello Duane, thank you for your feedback. We are sorry to hear that this was your experience. One of our Issue Resolutions Specialist will contact you in one to two business hours . Welcome to the Sunnova Family!Than^MO

Nov. 15th, 2019

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Verified Customer

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Radhakrishnan Suswaram

They did the good job especially Luke as a sales person. Very knowledgeable. Educated me how Solar helps

5 years ago

Reply from Sunnova

Hello Radhakrishnan, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Matt Sampson

Solar was installed a week after signing the contract it's now November 5th and it's not activated. I've called more than a dozen times, they send a repair 'technician' at least every 2 weeks with no help !!!! Don't do it !!!! Find someone else !!! Horrible customer service !!!

5 years ago

Reply from Sunnova

Hi Matt, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will contact you.^MO

Nov. 15th, 2019

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Verified Customer

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Veronica

It has been easy to deal with them as we acquired our solar panels. We have only been customers for a couple of months.

5 years ago

Reply from Sunnova

Hello Veronica, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

Sunnova Reviews