Sunnova: Read 6,314 User Reviews From Real Homeowners

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Leanne Morgan Bakersfield, CA

I recently contracted with Infinity Energy to procure solar from Sunnova. Buying the panels was not the right choice for me, but it was available. The sales agent was really patient and great at explaining the process, the installers were timely, and other than awaiting some special order everything went smoothly.

5 years ago

Reply from Sunnova

Hello Leanne Morgan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Jan. 6th, 2020

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Deborah Baskett Uniondale, NY

Sunnova staff is very informed about the product. The staff will take time to explain everything step-by-step. If there is a snag along the way Kim G, my agent will help you to get things corrected.

5 years ago

Reply from Sunnova

Hello Deborah, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Dec. 31st, 2019

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Lauren Lancaster, PA

My experience has not been a positive one. Initially, I had a great meeting with the consultant. He was informative and knowledgeable while presenting things in a direct way. Install began in June and seemed to be going great, until they came without parts necessary to complete the job. They made at least five to six other appointments to continue install. I was able to accommodate because I have summers off work, but if not for that, I would have had to miss work on numerous days. I was told October 23 my system was operating and turned on. Two appointments later, my system was still not properly working and we are now in December. Had I know this is the way the process was going to go, I probably wouldn’t have switched to solar with Trinity. Communication wasn’t great towards the end of the process either.

6 years ago

Reply from Sunnova

Hello Lauren, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. ^OA

Dec. 12th, 2019

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Robert Lewandowski Philadelphia, PA

The whole process of getting the permits and filing paperwork with municipalities and utility company was a snap. Contractors were near and quick and I went solar with no initial out of pocket expenses.

6 years ago

Reply from Sunnova

Hello Robert Lewandowski , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Nov. 20th, 2019

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Frank Parker Desert Hot Springs, CA

I'm in the process of refinancing my home. Turns out even though Sunnova in their on-line adds say the do not put a lien on your home they do. It is called a UCC (Uniform commercial Code). This stops you from selling or refinancing your home without Sunnova being involved. They will lift the UCC for thirty days but it cost us $300 to do so. While this is pretty irritating in itself and a rip-off. It got worse, they were notified of the refinance 3 weeks before closing but failed to follow up and the invoice arrived the week of closing. Of course they do not take credit card payments, mailed checks only for this. So closing got delayed, more daily interest charges and we wait. I understand the need to protect their equipment on our house (we lease) but in a refinance nothing changes. Silly rip off and if they want to protect their equipment with a lien (UCC) why don't they pay to lift it for 30 days? Oct 9 Well it got worse, after three customer service people and one supervisor told me the $300 dollars is pass through money, that it all goes to the county to lift the lien and reset it 30 days later. I decided to check with the county and they charge a maximum of $40 for lifting and dropping it back on. So where does the other $260 go? As I guess into the pockets of the company, I'm sure they are not paying any employee $260 to call this exchange in. As I suspected a rip-off, since I'm not expecting a refund of $260.

6 years ago

Reply from Sunnova

Good Morning Frank Parker , thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA

Oct. 8th, 2019

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Leslie Arias Landisville, PA

Great team in PA!!! Not pushy, very knowledgeable and super professional and best of all never ignored my questions and concerns... Even on his time off!! Thank you Ralph , you will get a 5 star 🌟 from us..😃

6 years ago

Reply from Sunnova

Hello Leslie, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Oct. 3rd, 2019

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aida rubio Antioch, CA

Customer is great , sales people were clear about the program . Installers were clean and professional with their work. Just started so it will be interesting see the savings.

6 years ago

Reply from Sunnova

We value your review, aida rubio. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Dec. 16th, 2023

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Ricky Bolingbrook, IL

The installation at start was a bit discomforting. Had a hard time adjusting to Illinois laws and city codes. I think for the village of Bolingbrook they were writing them while installing the solar system. Since the system has been on , no problems. Enjoying the low electric bill.

6 years ago

Reply from Sunnova

Thank You Ricky! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 25th, 2019

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John Jordan Bloomfield, CT

Very efficient, the people and the system. The installation went well and it didn't take long before I was able to fire it up. In 7 hours I generated 13 kwh. I'll see what a full day gives.

6 years ago

Reply from Sunnova

Thank You John Jordan ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Helga Burre Hyde Park, MA

Sunnova made it easy for us to get solar panels on our house-no cost to us, reducing our energy costs, good for the environment, and an easy installation process. They kept us well informed through each step of the process.

6 years ago

Reply from Sunnova

Hello Helga, Thank you for your positive feedback. Welcome to the Sunnova Family! ^MP

Sep. 4th, 2019

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Hope and Dan

Great customer service. Service and installation was thoroughly explained. No surprises. Installation was on time. Professional and excellent communication with this Sunnova.

6 years ago

Reply from Sunnova

Hello Hope and Nan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 26th, 2019

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Jim Pearson Colusa, CA

Very seldom do you get any type of response from email customer service. Not with Sunnova. I was very impressed that when I sent an email to customer service I received a helpful reply the next day.

6 years ago

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Richard C Evenson Chico, CA

om the start until the finish of the job I was impressed by the personal touch your installers and salespeople gave to me. Also when I had questions I always got an answer and not the runaround.

6 years ago

Reply from Sunnova

Hello Richard, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 13th, 2019

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Cindy L Henderson, NV

Sunnova needs to have many more employees for customer service. It can take them a month to get back to emails and 1.5 hours or more to return calls when you are on the waitlist. When you do get the callback, the customer service people are VERY nice. I escalated my concerns to Juan, who was EXCELLENT! I had his direct # and he returned my calls as promised with answers very quickly. If it wasn't for their huge lack of employees, I would give them 5 stars.

6 years ago

Reply from Sunnova

Hello Cindy, we always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.^MO

Aug. 1st, 2019

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Lynn Zakowski Niantic, CT

Very Professional team.Explain everything clearly.on-time with paperwork and production,and completion of job.Pleasant and knowledgeable in product and delivery.couldn't have been more pleased!

6 years ago

Reply from Sunnova

Hello Lynn, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 26th, 2019

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Theresa G. North Haven, CT

Great experience with getting solar. We saw a huge decrease in our electric bill the first month. Everyone we interacted with was very professional. Now we’re excited to see our electric bill each month!

6 years ago

Reply from Sunnova

Good Morning Theresa, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Francine Killeen, TX

I will hopefully save money by investing in solar panels for my home. The whole process took a little longer than a month from start to finish. I contacted this company on Facebook it was the one with no money down.

6 years ago

Reply from Sunnova

Good Afternoon Francine, Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Jul. 18th, 2019

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Leo Riverton, NJ

It really helps a lot for our electricity reduction cost and hopefully everything will be good to go. Thank you so much for this kind of technology and your company will help a lot of people. God bless all of us.

6 years ago

Reply from Sunnova

Good Afternoon Leo, Thank you for your positive feedback and Welcome to the Sunnova Family! ^MP

Jul. 9th, 2019

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Dolores Earnest Ephrata, PA

I signed up for solar panels on December. I’ve had nothing but bad feelings about this since. We thought the panels has been turned on weeks ago, now I find out they were just turned on on Saturday. Not only that but only 18 were working when they were turned on. I’m still wAiting for someone to call me or come to the house to set up the program on my computer so I can keep track of how much power we’re making and using. I think it’s generous to give you a 3.

6 years ago

Reply from Sunnova

Hello Dolores Earnest, we are here to help. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank You. ^OA

Jul. 1st, 2019

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Waltg Stockton, CA

For the past week or so now I’ve been trying to get in contact with them about my bill. Seems like when I call it says there busy and I could wait on the phone or press 1 for someone to call me back. I’ve done both and still no response. So my question is I get an email stating I’m enrolled in the auto pay and every month on such n such date it’s going to be taken out my bank account. It still hasn’t been taken out. Then like I stated I call customer service and there’s nobody there to answer my call. My solar came with the house when I bought it. Had I known I was going to be dealing with B.S I wouldn’t had agreed to it 😡😡.

6 years ago

Reply from Sunnova

Hello Waltg , We are very sorry to hear about your experience with your Customer Service issue. We'll escalate your note to the appropriate department. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jun. 27th, 2019

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Mike West Hartford, CT

Very good communication. If you call and leave a message they call you back within an appropriate period of time. Overall the process was painless on our end because of their customer support.

6 years ago

Reply from Sunnova

Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join un on our mission to provide energy independence! ^OA

Jun. 25th, 2019

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Lulu Rockett Fall River, MA

Everyone who works for Sunnova is ready, willing, and able to help with any question and concern I may have had along the way. From the first agent to the call center to the technicians.

6 years ago

Reply from Sunnova

Thank you for sharing your story Lulu Rockett ! We are thrilled you made the decision to go solar and join un on our mission to provide energy independence!

Jun. 25th, 2019

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Kyle L. Sugar Land, TX

Great, ran into some snags along the way but very punctual with communication and always had the answer to keep it moving. System is up and running and working great, couldn't be happier! Thank you.

6 years ago

Reply from Sunnova

Hello Kyle L, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thanks, you for your positive feedback and welcome to the Sunnova Family!

Jun. 25th, 2019

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Lenhoyt Methuen, MA

We purchased our home in August 2017 and assumed the Sunnova lease with 23 years remaining. We’ve been satisfied with our system production, which generated enough credit with National Grid to carry us through last winter in the northeast with no electric bill and reasonable lease payments. But our system stopped working around April first. I didn’t realize it until early June because we were drawing down credits and I wasn’t paying attention. I called Sunnova and was told they knew I had a problem and there has been a ticket open since April 17th!! I’ve since emailed them twice and got a single response saying a technician will be contacting me. They’ve known I’ve been down and have had a job ticket open for two months and no one has contacted me! Two stars for system performance, but very disappointed in customer service.

6 years ago

Reply from Sunnova

Hello Lenhoyt, thank you for bringing this to our attention. We are sorry you had to go through this ordeal. We do appreciate your patience. We were able to locate your account, one of our agents will contact you soon to help get this issue resolved. Thank you ^MO

Jun. 21st, 2019

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Emmanuel Rosado

Sunnova installed my solar system in 2015, it has operated well and they repaired the hurricane damage in December 2017 after hurricane Maria. Because of the lack of a reliable grid I have added a battery backup pack which should be installed in the next 30-60 days.

6 years ago

Reply from Sunnova

Hello Emmanuel, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jun. 18th, 2019

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Jessi Kennedy Livermore, CA

Install of the system from V3/Sunnova went fast and easy. However, once I got the go-ahead from PG&E to operate, it worked for a day, then I guess it stopped. I had no idea and it took Sunnova 4 weeks to contact V3. Customer service at Sunnova was completely lacking and all I got was that the development team was fixing bugs with the app. I got it working again, but a day later it stopped transmitting data, but still generating power. Billing.. I have no idea what is going on. As of now, if I were to get solar panels again, I'd go elsewhere. The only reason I'm giving 2 stars instead of 1 is the install and set-up was good.

6 years ago

Reply from Sunnova

Hello Jessi Kennedy, thanks for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. This is not a typical Sunnova Experience, we do appreciate your patience and one of our Sunnova agents will contact you soon to get this issue resolved. Thank you^MP

May. 24th, 2019

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Kristin

Sunnova has been so easy to work with. From installation to billing, everything has been smooth. The best benefit of all is how much money having solar has saved us. I could recommend Sunnova to anyone looking for solar!

6 years ago Edited January 10, 2024

Reply from Sunnova

Thank you, Kristin! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^VB

Jun. 29th, 2021

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DShow Richmond, CA

Sunnova provides a great service and product. I had some questions they were able to help and assist in a timely and professional manner. Best of all I am saving money on by energy bills and helping the planet.

6 years ago

Reply from Sunnova

Hello Dshow, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! ^MP

Jun. 4th, 2019

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John Kinworthy Santa Rosa, CA

Very knowledgeable sales professional, Clem neat very efficient installers (I’m a general contractor) very important to me, no $ out of my pocket for entire installation!!!!! Meter now runs backwards!!!!

6 years ago

Reply from Sunnova

Hello John, thank you for being a valued customer. Your feedback is priceless in our pursuit of customer satisfaction. Welcome to the Sunnova Family! ^MO

May. 17th, 2019

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Eliezer Bay Shore, NY

The agent I last spoke with confirming the transfer was polite and concise. But my overall experience with Sunnova as a whole is average. I called on more than one occasion and never received a call back, even after leaving voice messages.

6 years ago

Reply from Sunnova

Thank you for your feedback Eliezer . We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you please send me your system ID and a phone number where we can reach you? We will look into this right away. Thank You. ^OA

May. 10th, 2019

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Scott L Cassville, NJ

I Purchased a home that had a Sunova system installed before we bought and I assumed the lease . It has been three years since we purchased a home and we now need a new roof and when I contacted Synovus I was told the cost of removing the panels and putting them back up is over $4000 ! That is going to make my roof replacement a $12-$15,000 proposition not counting gutters , which have been damaged by snow sliding off the solar panels. I almost wish I hadn’t purchased this home

6 years ago

Reply from Sunnova

Hello Scott L., thank you for reaching out. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business. Would you please provide a contact number where we can reach you via private message? You can also send your information to and one of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. ^MO

Apr. 29th, 2019

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Rosemary L Farber Macungie, PA

So far, I have had my solar panels installed and solar service started. And all has gone well. I have been informed of everything that was happening and what was expected to happen.

6 years ago

Reply from Sunnova

Thank you for reaching out Rosemary, we appreciate your positive review. Welcome to the Sunnova Family! ^KM

Apr. 18th, 2019

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Lisa Morrisville, PA

Very friendly and outgoing. Always available for questions or concerns any day of the week. Fast and reliable installation, cleaned area very well after installation. Very happy customers!

6 years ago

Reply from Sunnova

Thank you for the note, Lisa. We are thrilled that your experience reflected what we strive for. We appreciate the positive feedback! ^MO

Mar. 29th, 2019

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Teresa Las Vegas, NV

I appreciated the fact that I was made aware of every step through out the process from beginning to completion. Thank you and I look forward to clean energy and lower energy bills.

6 years ago

Reply from Sunnova

Hello Teresa, we are excited to welcome you to the Sunnova family! We work hard to make sure you understand every part of the process. Thank you for helping us convert more homes into into energy saving power houses! ^JG

Feb. 14th, 2019

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Armand Savoie Gardner, MA

Very professional on every level. Installation was done on schedule and according to code followed by inspection and approvals to turn the system on. Now it’s up to the weather and management of power to see the benefits.

7 years ago

Reply from Sunnova

Hello Armand! we value your positive feedback. Welcome to the Sunnova Family!

Nov. 13th, 2018

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Norberto Rodriguez New Haven, CT

Everything they said they were going to do, they did it. Professionally and in a timely manner. I recommend Sunnova to anyone interested in seeing the power of the sun lower your electric bill.

7 years ago

Reply from Sunnova

Thank you for your note Norberto, We are thrilled that you are now a member of the Sunnova family!

Aug. 28th, 2018

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David Aparicio Montebello, CA

They take a long a long time ( setting dates after previous visits) to get things set up , actually the structural part was set up but the hookup takes a while and our yard looks like crap thanks to them. its been over 2 months maybe three we nave been waiting for them to finish the job. They show us a rating off five stars from their brochure. The people that set up the panels were very kind, but it's all a matter of tome when the inspector gets there to approve the work which is about a months wait another crew shows up a couple weeks later to install panels boxes for electrical. Were still waiting since early April it is now July.

7 years ago

Reply from Sunnova

Hello David, thank you for reaching out. We are sorry for the delay on placing your system in service. We would like to review your account and provide further details and updates. Could you please provide your system Id or contact number on a private message? Regards. ^KM

Jul. 27th, 2018

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Rhonda Chambers Spring, TX

Not really happy with this company at the moment. I am trying to deal with this company to pay them . But because my husband is on the loan from them they will not help me out. Never mind that he has gave them authorization more than several times to talk to me. It is very frustrating. I will say that the lady that was on the phone with me when I went off was very professional. (It wasn't her fault-so I apologized). On the system. It is not producing as much as I would like. Still getting electric bills.

7 years ago

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Bashli Levi Cliffwood, NJ

I mean over all they did great job, the term is longer but, there is service assurances on production. When ever I call customer service they always help me out with my concerns. I'm really surprised that the reviews are so bad here.

7 years ago

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Michael DeAmore Sicklerville, NJ

Sunnova has the best solar rates hands down. They do not increase over time like all the rest do . I tell people this and for some weird reason they go somewhere else . It’s crazy but true .

8 years ago Edited May 24, 2023

Reply from Sunnova

Hi Michael DeAmore! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Rose Gibson San Francisco, CA

It was an extremely easy install. Communication was great. Very happy with the service and the design of the system. You can't even tell I have solar. Panels are on back of house and the switchover was seamless.

9 years ago

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James Hickey Jr San Francisco, CA

Everything was done following the schedule that was set and the installers were neat and careful with my house and grounds. Sunnova was constantly checking and informing me of the next steps.

9 years ago

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Karen Berlin Los Angeles, CA

We have had the system on our roof for one year now. The sales department was great, quick and easy installation. But after having it for a while and seeing our bills and the constant fight with DWP the solar co. has been no help. There customer service sucks!!!! They told me to call DWP if I had a problem with the bill. They do not listen or call you back. I really need help with getting thru to them that they are over charging me for the service, it does not cover my bill and I am still getting charged from DWP. I am actually paying more now then before we go solar. So I say it is a rip off I would not do it again. If I could take it off and throw it in the alley I would.

9 years ago

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Charles Corum San Francisco, CA

Good initial contact by Tyler Mason, and good follow up letting me know when the city inspection and approval by San Diego Gas and Electric were completed. Clean install, and the system is up and running like clockwork.

9 years ago

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Lawrence Glover San Francisco, CA

I was very satisfied with customer service all round, they kept me informed of every step without me having to inquire and the crew who did the installation was very professional.

9 years ago

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Frank Rodriguez San Francisco, CA

From beginning to completion, the process went as promised. With Mr T. Jones thorough and outstanding presentation of your product. To the final completion of installation of system, the experience was great.

9 years ago

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Noreen Graham San Francisco, CA

Everything from sign up to installation was done quickly and efficiently. Everybody has been very cordial. Our sales rep Randy was a very pleasant man that pushed to get all this done before the rainy season set in.

9 years ago

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Keith Butler

Did work in a timely manner. Very professional

2 months ago

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JillM66

I like the fact that I'm helping the environment. The only thing I'm not happy with is the increase each year. It won't be long and I won't have any savings from the panels. They will end up being more expensive than the electricity payments.

1 year ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 5th, 2024

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Edward Hozalski

Having the solar system installed was an easy process. The company replaced my roof then installed the solar panels. Monitoring the system is easy and can be done using a computer or smart phone. The technology appears to be top notch.

1 year ago

Reply from Sunnova

Hello, Edward. We appreciate your review and are happy to hear that you received excellent service and a positive experience. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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