Sunnova: Read 5,941 User Reviews From Real Homeowners

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Ashley Cartwright Birdsboro, PA

I was a little nervous with seeing all the negative comments but the process was quick! From start to finish Jason, Rose and the maintenance men were all kind. They answered my questions promptly and kept me informed every step of the way!! I HIGHLY recommend them!!!!

5 years ago

Reply from Sunnova

Good Morning Ashley, Thank you for your positive feedback and Welcome To The Sunnova Family!. ^MP

Aug. 26th, 2019

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Mark & Alison Smith Grafton, MA

Sunnova were fantastic. They were able to come up with plans to help us afford solar either through leasing options or purchasing outright... Rates were pretty competitive and the no penalty early payment but maintaining the 25 year repair contract are ideal....

5 years ago

Reply from Sunnova

Hello Mark & Alison Smith, Thank you for your positive review, Welcome to the Sunnova family!

Aug. 20th, 2019

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William Schweizer III Hammonton, NJ

They install the equipment very well. They hide the wiring and cables throughout the building as much as possible to have a clean look. I was observing some solar installations in my neighborhood while walking my dog and observed some that had conduit all over the outside of the house and roof. Not good to look at.

5 years ago

Reply from Sunnova

Hello William, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

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Miguel O.

I installed my solar panels at the beginning of the year and I can only say... I absolutely love them! My savings started immediately, and the installation process was super easy. From the salesman to the installers and of course the customer service from Sunnova, everything went smoothly and as promised. Thank you!

5 years ago

Reply from Sunnova

Good Morning Miguel, Thank you for your Feedback and Welcome to The Sunnova Family!. ^MP

Aug. 12th, 2019

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Mick M Brigantine, NJ

Daniel H and Ted D were the point men from Trinity Solar. After several meetings with them I had a better understanding of the process. The installation was completed in a day and the crew was very respectful of our concerns/property. Our system has been producing energy since March and we are very satisfied with everything.

5 years ago

Reply from Sunnova

Good Morning Mick, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Cecilia

The fact that I didn’t have to put up any money for the installation until everything is done n working is very important to me. Sunnova provided that ease of mind for me. A single mom relies on every penny n I’m grateful that for worry was put to ease.

5 years ago

Reply from Sunnova

Good Morning Cecilia, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Marc Frigon Waterbury, CT

Trinity Solar in CT along with the financing from Sunnova is a great combination! I've heard of many problems with going solar but everything went fine with me. Anytime I had questions they were there to answer! Can't wait to start using the app..

5 years ago

Reply from Sunnova

Good Afternoon Marc, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Jun. 28th, 2019

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Thomas Papperman Woodbine, NJ

Sunnova was very good about getting the paperwork done and getting the system installed. Times of up to 2 weeks internally for paperwork to be generated and or reviewed before going to the next department added weeks to the process and I do not feel that Sunnova was upfront with me about that . Therefore my expectations were that my solar would have been up and running much sooner.

5 years ago

Reply from Sunnova

Thank you for sharing your story Thomas Papperman ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 25th, 2019

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Debbie Boyd Penns Grove, NJ

Very frustrating. They will answer questions that you can think to ask, but they are not up front with all the info you need. They charge too big of a fee to process your payments when you dont pay with their preferred automatic payment system. And they did try to take an automated paymdnt from my bank account even after that payment option was stopped. They dont help with getting your solar system up and going to your own benefit, (took 6+ months to finally get the work done for the net meter, in that time your utility company is reaping all the benefits of the solar power that you are collecting). I was told that our system would cover 110% of our average monthly bill, which it might, but not sure yet as we have only been collecting power for 10 months so far, but the system its self is costing me 90% of what that utility budget would be. Way too much hassle overall to only have a savings of 10%. If their business partner is Trinity Solar, quickly RUN THE OTHER WAY! I would never do business with either company ever again, nor would i recommend either company, even if they were to put the solar up for free AND pay me to use it. I must say that David is one of their more patient, knowledgable and understanding employees.

5 years ago

Reply from Sunnova

Thank you for your feedback Christine M. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers. Can you please send me a private message with your system ID and a phone number where we can reach you? One of our specialist will contact you soon to help get this issue resolved. ^OA

Jun. 21st, 2019

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Janet Paterson Gilroy, CA

All of my experiences with Sunnova representatives was great. The installers were non intrustive and always friendly and professional. I am not giving it a 5 star rating as I do not know yet if I will be happy with the solar experience as far as working in my house. I am glad to be a problem solver in choosing solar rather than a problem maker in continuing to use only fossil fuels.

5 years ago

Reply from Sunnova

Thank you Janet Paterson ! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to Sunnova Family!^OA

Jun. 20th, 2019

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Michael Garrity Cumberland, RI

Everyone from Sunnova and Trinity was very friendly. They explained everything from the time we met to the time they finished. They were very professional and there work was neat and clean. I would recommend them to anyone who is considering Solar. Thank you.

5 years ago

Reply from Sunnova

Hello Michael, we are excited to welcome you to the Sunnova Family! We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. ^KM

May. 2nd, 2019

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Avalon R Port Saint Lucie, FL

Spectacular job. Customer service was first rate-thanks to Mrs. Catherine-super professionalism. I started out for information only and ended up a proud home solar owner. Win win all the way with this investment - take it from a Veteran!

5 years ago

Reply from Sunnova

Hello Avalon R., we are excited to welcome you to the Sunnova family! We work hard to make sure you understand every part of the process. Thank you for helping us convert more homes into energy saving powerhouses! ^MO

Apr. 29th, 2019

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Jim Cherry Hill, NJ

Our initial contractor who is no longer associated with Sunnova greatly overestimated our production. Our lease agreement with Sunnova has a guarantee that production will reach at lease 80% of the projected Kwh per year. Sunnova realized that we were not producing as much electricity as was originally estimated. They had two microinverter replaced and lowered our lease payments. Now we are producing enough electricity to cover the lease payments as well as reducing our electric bill significantly.

5 years ago

Reply from Sunnova

Thank you for reaching out Jim and sharing this positive feedback. It is great to have you as part of our Sunnova Family! ^KM

Apr. 25th, 2019

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Caren Foisie & Ron Wieners Agawam, MA

While we've just begun our relationship with Sunnova, the presentation by Jeff G was outstanding; he was able to answer all of our questions before we had asked them, and made us completely comfortable with the process. The staff in the Trinity Solar offices were also very helpful in communicating where we were in the process.

5 years ago

Reply from Sunnova

Thank you for reaching out Caren, we appreciate your positive review. Welcome to the Sunnova Family! ^MO

Apr. 22nd, 2019

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Richard Baer Scituate, MA

System recently installed. Entire experience very satisfying. Representative Brian M exceptionally helpful and informative throughout process, often following up to ensure satisfaction.Hopefully will see significant reduction in energy bill in near future, but so far am extremely pleased with Sunnova due in large part to Brian.

5 years ago

Reply from Sunnova

Thank you, Richard! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!

Nov. 16th, 2018

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Jill J. Clinton, CT

Trinity Solar was the company that set everything up they work along with sunnova, my panels were installed a month earlier than expected! Love them as they are not hideous looking. Sunnova did all the leg work like getting permits, approval from the town and electric company, inspections and meter switching

6 years ago

Reply from Sunnova

Thank You, Jill, we are constantly working on making the installation process as hassle-free as possible. We appreciate your positive review. Welcome to the Sunnova Family!

Oct. 5th, 2018

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James C Galbraith Pearblossom, CA

Well I appreciate the fact that you leap me informed always about what was going on concerning Solar installation.And how great it will be once it’s up and running,also along with Solarspectum you let me know when I would be up and generating power. Had a few inspection hold ups but was all worked out.

6 years ago

Reply from Sunnova

Thank you for your review James, We work hard to make sure you understand every part of the installation process . We are thrilled that you're now a member of the Sunnova family!

Aug. 3rd, 2018

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John Craighill Annapolis, MD

Outstanding all around. Full solar service installed in record time, one month from start to finish. Sunnova and Trinity kept us informed as the process moved from inception to completion. Looking forward to working with the professionals at Trinity and Sunnova as we generate electricity to support the State of Maryland green initiatives.

6 years ago

Reply from Sunnova

Hello John, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate your positive feedback.

Jul. 31st, 2018

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Heather Miller

I thought their 3rd party installers were great, professional and they cleaned up any mess that was made.And the communication with the office staff was good also had communication with the owner which is rare he was also very nice.

7 years ago

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Marty Bennett

By Far the most comprehensive warranty for a purchase on the market. Nothing else comes close and their loan doesnt show up on my credit report. Im not impressed by standard purchases or leases, but their EZ Own program is the best program in solar hands down.

7 years ago

Reply from Sunnova

Hello Marty, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Susyn Morales San Francisco, CA

EVERYTHING was well communicated and explained. Every step, every move. My install team was so awesome. They communicated well and were thorough, polite and cleaned everything up so it was better than when they arrived each morning. Top notch all the way around.

8 years ago

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VUONG NGUYEN San Francisco, CA

Great Service and Installation Team...Really fast and professional. Passed city final inspection at the first short. So Impressed. I am also general contractor and I am very happy to have you as our solar support. Will refer to my friends and Clients. Keep great work...

8 years ago

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Yfrain Rojo San Francisco, CA

Time of response and communication everytime I call with a question there was always someone to provide you with an answer, currently I have recommended this company to at least 10 people and they are serious about I will show them my resent bill to confirm the information I have provide them.

8 years ago

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Patrick Osterman San Francisco, CA

Carter is THE most professional, knowledgeable and pleasant company rep! The whole experience was awesome from start to finish and your customer service department is to be commended, too! Have already recommended your company and will continue to do so! Pat and Sue Osterman

8 years ago

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Alex Springfield, NJ

Knowledgeable sales team, system was installed as discussed within time frame discussed, inspection went well, installation crew was kind and understand their work thoroughly. Customer service was prompt and took messages which was returned. Overall best experience from start to finish.

9 years ago

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Joan Filipiak

Excellent communication and great people from start to finish.

2 months ago Edited September 9, 2024

Reply from Sunnova

Thank you, Joan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Chris Mettke

I just had my panels turned on so I don’t know enough about the company or how it’s gonna work today answer that any other way.

2 months ago

Reply from Sunnova

Thank you, Chris. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Arthur “Art” Hayes

Couldn’t finish twice. Left door tag but didn’t tell me the result. I was in the house all day.

2 months ago

Reply from Sunnova

Hello Arthur. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of completing work orders in a timely matter. Thank you for your patience, and giving us the opportunity to serve you better.

Aug. 30th, 2024

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silver surfer

They fixed my broken solar equipment that another company failed to do

2 months ago

Reply from Sunnova

Hi silver, thank you for your message. We're glad to hear that your experience with us has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 29th, 2024

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randy snider

Great product and great company that sold and did the install!

2 months ago

Reply from Sunnova

Hi Randy. We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 29th, 2024

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Paul Loucks

Great install , one day Job, polite and clean up was acceptable

2 months ago

Reply from Sunnova

Thank you, Paul Loucks! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 28th, 2024

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Jackie Garis

Everything went just like they said it would. There were no surprises!

2 months ago

Reply from Sunnova

Hi Jackie, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 26th, 2024

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Danielle Karch

Everything went great and I look forward to having a greener household.

2 months ago

Reply from Sunnova

Hello Danielle. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 23rd, 2024

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jorge wheeler

👍🏽😎 I ‘m new here so there isn’t much for me to say.

2 months ago

Reply from Sunnova

Thank you, jorge! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Faith Chavez

Once they arrived they were very through and nice. Installation went smoothly.

2 months ago

Reply from Sunnova

Hello Faith. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 15th, 2024

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Frank Centrone Fresno, CA

Sunnova is awesome. From the time you plan your solar system setup, during and after everything is installed I have always had constant customer support for anything I have needed. I have recommended sunnova to several people who were looking into solar. With todays electricity prices I’m glad I did!

10 months ago

Reply from Sunnova

Hi Frank Centrone, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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Liz Rainey Killeen, TX

Customer service is responsive. My system works well and was well designed. As long as the sun is shining (in the late spring and summer months), I save a lot of money, but during the winter season not so much. But that is probably more a review of solar in general than it pertains to this company.

10 months ago

Reply from Sunnova

Hello Liz Rainey, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 15th, 2023

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Sherry Macon

I’m not very happy that I’m still receiving a large electric bill on top of the solar bill. It defeats the purpose and I’m starting to think I made a mistake

3 months ago

Reply from Sunnova

Hello Sherry Macon, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 5th, 2024

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Stan Fisher

I DISLIKED THE SALES PROCESS BUT THE INSTALLATION AND SUPPOUT HAS BEEN OUTSTANDING

3 months ago

Reply from Sunnova

Hello Stan. Thank you for your feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 5th, 2024

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Ancela Terry

Communication was awesome. The techs informed kept me informed. Very professional

3 months ago

Reply from Sunnova

Hello Ancela. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 2nd, 2024

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Jody Gregory

We like the timing of getting everything set up and the excellent customer service

3 months ago

Reply from Sunnova

Thank you, Jody! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Bryan Gambrah

Was the beginning of the process to the end of the work was amazing, we every bit of it .

3 months ago

Reply from Sunnova

Thank you, Bryan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Francine

Didn’t like the length of time it took to energize the panels, almost 2 months. But the service and setup was great.

3 months ago

Reply from Sunnova

Thank you, Francine! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Elizabeth Helvie

I think the time to took to set this up was long. But once everything was approved everything went fast.

3 months ago Edited August 29, 2024

Reply from Sunnova

Hello Elizabeth. Thank you for your feedback. We're here to support you every step of the way! Thank you for choosing Sunnova!

Jul. 22nd, 2024

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Robin Lowe

I have liked the efficiency of moving through the process and so far the results

3 months ago

Reply from Sunnova

Hi Robin, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 16th, 2024

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Kathy Schoen

So far we are very impressed with the affiliates who worked on our system. Very professional!!

3 months ago

Reply from Sunnova

Hi Kathy! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 18th, 2024

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Hugh Rooney Millville, NJ

I had my Sunnova system installed several years ago. I have never had any problems with the system. Installation was fast and professional. I have saved a lot of money on power bills during this time. I would highly recommend Sunnova to anyone. Specially new home owners. Don't get stuck paying high electricity bills right from the start of your home ownership.

1 year ago

Reply from Sunnova

Hi Hugh! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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KATARINA VIGIL DAVIS

I have been very impressed with Sunnova's professionalism in all levels. I have not had to worry for one minute .... no one second .... regarding the installation of the solar panels from the beginning. I have received updates and all the workers have been beyond professional. I began receiving updates from the time that I signed the papers accepting the solar program. Yes I am amazed.

1 year ago

Reply from Sunnova

Hello Katarina Vigil Davis, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LG*

Jun. 6th, 2023

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Yohana calle

Don’t go with Sunnova worst customer service, they won’t have a clue whenever you have questions. They won’t sell you enough solar panels and then they will offer you to get more of curse for extra charges. And your bill from duke won’t stop so like me I end up with two bills

3 months ago

Reply from Sunnova

Hello Yahana. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Feel free to contact our customer service at (866)786-6682 or customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Jul. 12th, 2024

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Michael Miner

The tech explained how he was going to trouble shoot the system and took his time to answer my questions

4 months ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing with the best customer service. We're here to support you every step of the way!

Jul. 11th, 2024

Sunnova Reviews