Sunnova: Read 6,313 User Reviews From Real Homeowners

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Franklin R Raith Jr

I actually haven't used this company yet for any service but I'm giving them 5 stars for the effort they are putting forth trying to take over for the bankruptcy of the previous company

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Franklin! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LN*

Apr. 24th, 2023

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Idalis Cruz

While many complain about the Electric Service in Puerto Rico, and are afraid of investing in solar energy, I enjoy my air conditioning and the comodity of lights 24-7 without any worries 😎

2 years ago Edited April 20, 2023

Reply from Sunnova

Thank you, Idalis Cruz! We aim to provide the best customer experience. We are thrilled that you're a member of our Sunnova family! *DM*

Apr. 20th, 2023

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Rev. Ruperto Alvarez

Excellent financing house , their improvements in equipment guarantees are the best in the market . In the web page you can get all the finance information and solar system performance.

2 years ago Edited April 20, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Rev. Ruperto Alvarez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Apr. 21st, 2023

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Judy Comish Sparks, NV

From day 1 of meeting with Bob from the sales team and working with the project manager Zack, it was an amazing process! The communication through each step of the process was top notch! Highly recommended!

2 years ago

Reply from Sunnova

Hi Judy Comish! We appreciate your feedback. Thank you for being part of the Sunnova Family! IE

Apr. 3rd, 2023

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Temi Ogah MA

The sunniva rep that i first met prior to installation Teo R is very friendly and knowledgable about the whole process. He explained to me the whole process and answered my questions

2 years ago

Reply from Sunnova

Thank you for your message, Temi Ogah. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *PL*

Mar. 29th, 2023

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hionnos1 Mililani Town, HI

The solar system initially wasn’t enough for my home, so I had added more panels. Then my problems with my elec. provider billed me over $1300. Now I’m having problems with Sunnova or the installer, whoever is at fault, to take care of my bill. The installers found as fault with my unit and hopefully corrected it. Hopefully I’ll get better service soon.

2 years ago Edited December 19, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, hionnos1! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Mar. 23rd, 2023

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Alex Xavier Caride Gonzalez

I have been a customer for a year now and I've had a great experience in terms of this company's attention to customer needs, Excellent communication, problem solving and consistency of providing great service.

2 years ago

Reply from Sunnova

Hello, Alex Xavier Caride Gonzalez, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 23rd, 2023

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Jessica Price New Castle, PA

Kind and very professional young man was sent to inventory our solar system. Informative and compassionate about the situation pink energy placed us as a homeowner, he listened and then told me about our system!

2 years ago

Reply from Sunnova

Hi Jessica Price! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 22nd, 2023

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Carol Jackson Phoenix, AZ

Very much appreciate the way we were notified of what and when something would be happening. The gentlemen that came out to do the install were friendly, worked hard and were patient with our many questions.

2 years ago

Reply from Sunnova

Hi Carol Jackson! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 22nd, 2023

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Rodney Quattlebaum Philadelphia, PA

Sonova was hopeful informative and patient through the whole process any questions day or night my representative Nick was at my disposal highly satisfied with my experience with sonova

2 years ago

Reply from Sunnova

Hi Rodney Quattlebaum! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 22nd, 2023

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El Jefe Phoenix, AZ

I liked the no money down and payment plan. Having the batteries under a 25 year warranty period was what convinced us to move forward. So far we have no complaints, only savings and energy independence.

2 years ago

Reply from Sunnova

Hello El Jefe, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.*AM*

Mar. 8th, 2023

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gary leib Kissimmee, FL

Sales rep was the best if it wasn’t for Rich M I don’t know where I would be he was there to push to get things completed and had answers for me the construction aspect took way to long from time of signing to completion of the project (5) months and this was with me pushing to get it done over finished product is well done and seems to be of good quality if only there were less hassles with the completion time I would have rated higher stars

2 years ago

Reply from Sunnova

Hello gary leib, we will gladly help you. Can you send us your system ID? ^OE

Mar. 4th, 2023

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glenn sinkler Winston-Salem, NC

The site says I have solar system I do not I have a generator, was not able to sign in with system ID a074W00001M7ywAQAR, had to call representative who change my I’d number. Now your system says I have a solar installation. The representative did not listen to what I was telling him just fast talked me and proceeded as if he was in a hurry and want to move on to the next call.

2 years ago

Reply from Sunnova

Hello glenn sinkler, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us your phone number and system ID to resolutions@sunnova.com so we can investigate this issue? Please know that we take this matter seriously and look forward resolving this for you. *DMS*

Feb. 2nd, 2023

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Catherine S Drexel Hill, PA

I would like to leave a 4.5-star rating, but I cannot. Sunnova made a proposal that sounded good. I am satisfied with what has passed since then. I would suggest any person getting an estimate really read the fine print and find out from realtors what if any return they will get on their investment.

2 years ago

Reply from Sunnova

Hello Catherine S, we will like to help. Could you send us your system ID and a phone number to resolutions@sunnova.com? *DMS*

Jan. 31st, 2023

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Nick Delmar, NY

I am very happy with the service, I am just still awaiting a sign on bonus I was promised. The product is great and already saving me money. The customer service is suspect as they have neglected to help me get the gift card that was promised to me.

2 years ago Edited January 11, 2023

Reply from Sunnova

Hello Nick, thank you for bringing this to our attention. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DMS*

Jan. 11th, 2023

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Sandra Miller Pekin, IL

Everything went smoothly. There was never a problem with installation. All my questions were answered. This is a very good and nice company to do business with. They did everything for me.

2 years ago Edited December 13, 2023

Reply from Sunnova

Hi Sandra Miller! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Dec. 19th, 2022

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Armando Pescina Moreno Valley, CA

I would like to give you a good review, but I want to know how the whole process is going to be until the system is working, but the beginning, that is, everything necessary for the installation and permissions, I have no complaints, everything is fine.

2 years ago

Reply from Sunnova

Thank you for your note, Armando Pescina. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DMS*

Dec. 19th, 2022

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Tishma de Lagarde Elkridge, MD

My experience with Sunnova has been excellent. From the very beginning of the process it has been smooth sailing. No bumps or delays. Everything happened when it was supposed to and on time.

3 years ago Edited May 31, 2023

Reply from Sunnova

Hi Tishma de Lagardei! We appreciate your feedback. Thank you for being part of the Sunnova Family! *XR*

Nov. 23rd, 2022

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William Federowicz Oxford, CT

Sunova was great. The technicians were very friendly and thorough in their work. They took the time to answer all my questions and did not mind me looking over their shoulders while they explained what they were doing.

3 years ago

Reply from Sunnova

Hello William Federowicz, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Oct. 31st, 2022

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Ortiz Fresno, CA

The system is operating normally, and the installation seems to have been done well. I understand Sunnova did not install it but subcontracted it to a local installer, so maybe that doesn't speak about Sunnova itself. I did not choose Sunnova, it was the only *option* I had when I bought my new construction home. What I do not like about Sunnova: - First and most importantly, their customer service. It took 3+ months to get PTO from the utility. There is ZERO initiative from the Sunnova interconnection department to look into projects that are not moving along and getting a response to emails is impossible. I had to call and email countless times just to get an update, and was quickly dismissed with the usual 'we're waiting on the utility' response. I had to beg them to follow up with the utility to see if anything was wrong and eventually they escalated it. The second thing I dislike about Sunnova is their pricing -- they charged me more than DOUBLE what you'd expect for such an installation, especially considering it was for a new construction which greatly simplifies it. I've worked in solar for 10 years and this price per watt was hard to be okay with. Again, I didn't have a choice, the home came with a Sunnova system and it's possible that the price was not just set by Sunnova but by the builder as well (even though the builder explained they had no say on the price of the system).

3 years ago

Reply from Sunnova

Thanks for reaching out, Mr. Ortiz! Our goal is to provide an exceptional experience. We value your feedback and will use it to improve. Thank you for helping us create more homes that are energy independent!^AG

Oct. 31st, 2022

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Debra Earle Boston, MA

First of all it’s not a scam like some others. The people are very professional. Very clean when they’re done I never could tell they were even here. Very professional on the phone if you have any problems.

3 years ago

Reply from Sunnova

Hello Debra Earle, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 28th, 2022

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Karen Berlin, CT

We knew nothing about Solar and were led step by step so we had no questions. Employees know what they are doing and don’t leave until next step is thoroughly explained. Everyone is professional and knows their job.

3 years ago

Reply from Sunnova

Thank you, Karen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Oct. 25th, 2022

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Frances Flammia Toms River, NJ

The people I have been on the phone with and in person are the nicest people you will ever want to meet. They do not let you go until all your concerns are met and want you to feel that they are there for you.

3 years ago

Reply from Sunnova

Hello Frances Flammia, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Oct. 21st, 2022

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Ioan Caramihai Elmira, NY

The system is just working. Maybe squirrel guards would have been nice.I don’t know about mobile app availability but if there’s one it should alert for any interruptions in service.

3 years ago

Reply from Sunnova

Hello Ioan Caramihai, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

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Jonathan M Los Angeles, CA

The system works. It is just wrong to price gouge new home owners that have to put solar on there roof. As someone that works in the solar industry $4.25 per watt for a cash deal is ridiculous. The lease was even more expensive. California has crazy housing costs and to add that to the bill is wrong. I understand making money on the system. The area I am in if I was a consumer would pay between $3 to $3.50 a watt. Sometimes you can get a lower price than that. Shame on you Sunnova.

3 years ago

Reply from Sunnova

Hello Jonathan M,
thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^ SG

Aug. 29th, 2022

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Christina Koutsopoulos East Hartford, CT

This whole process took a very long time and after I turned on my panels it took almost a week before I had access to the portal to see my performance it was very frustrating as the customer service rep could not really provide adequate timeframe or resolution to the problem but it has now been been fixed but I hope in the future if I have issues that I could get it resolved and not be told that I have to just wait

3 years ago

Reply from Sunnova

Thank you for your feedback Christina Koutsopoulos. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. If you have any further questions, please feel free to send us a private message at resolutions@sunnova.com with your contact information. Thank you.

Aug. 18th, 2022

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Ray V Cranston, RI

Sales person Bob F was fantastic. Unfortunately that's where the good ends. I had my panels set to be installed that were to cover the entire back half of my roof, when they did the install in April, there was a ton of empty space. I had to purchase an additional 5 panels and was told that would fill it. I then had to wait from April until late July to have my system turned on. August 1 I had the new panels arrive and I still have empty space on my roof. The 2nd group of installers informed me the wrong inverter was delivered and is not compatible with what smart green installed in April. I am still waiting and had to contact the corporate number to try to find out what is going on. The Installers left trash from the install strewn all over my yard and deck as well as left bags on my roof that were left for me to have to clean up

3 years ago

Reply from Sunnova

Hello Ray V, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 5th, 2022

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James Burkhead Philadelphia, PA

The install went fast and easy but the switch over is still incomplete???? I’m told that our system is up and running , but we still don’t have a two way meter from our electric supplier. So as winter approaches we are going backwards

3 years ago

Reply from Sunnova

Hello James Burkhead, we are to help with your concerns regarding the meter. Could you be so kind to send an email to resolutions@sunnova.com with your system I D and a phone number where we can reach you at? **MV

Jul. 28th, 2022

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Laura Hill Berwick, PA

The guys that came to do the installation were all very very professional and polite. As for Lona the lady who sold me the solar panels, she does not answer my texts/questions anymore since she already got my business. Sad!!

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Laura Hill! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! If you have any questions please feel free to contact us directly. ^AG

Jun. 28th, 2022

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Neil Silberkleit Oxford, CT

I can't really rate Sunnova since my experience is very limited - I am disappointed that no one seems to know the battery system we installed and I am not convinced it is working at peak efficiency since the max power we have generated is around 6.5Kw with and 11.5 Kw system this is on a bight sunny day. We love the battery concept! We don't seem to generate any power back to the grid even though out house uses only 3-4Kw max right now. We put in a service ticket days ago and still waiting for a response from a tech to look at he system and answer question we have!

3 years ago

Reply from Sunnova

Hello Neil Silberkleit, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Jun. 20th, 2022

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Bluzey24 Hartford, CT

The customer service has been great. However, scheduling seems to be confusing. I’ve had people show up out of the blue to make updates, and they weren’t scheduled to come out for another week. Also, one of my panels has some discoloration.

3 years ago

Reply from Sunnova

Hello Bluzey, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

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Larry Bland Mansfield, TX

I got what I wanted and they kept me well appraised of every step of the operation. The generator that was chosen has caused tool envy among my neighbors. Evidently it came with everything except a can of gasoline!

3 years ago

Reply from Sunnova

Thank you for the kind words, Larry. Welcome to the Sunnova family!^JD

May. 25th, 2022

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Rudy Matthaei Ennis, TX

The company is very forthright in providing information as to what their system will and will not do. Their solar system is producing and off-setting my electric bill as expected.

3 years ago

Reply from Sunnova

Hello Rudy Matthaei, thank you for your kind words. **MV

May. 24th, 2022

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Bonnie Krenz Plano, TX

Wilson was very knowledgeable regarding they system and answered all of your questions! Install of battery, panels and breaker box was so easy and seem less. I recommended Sunnova to everyone!

3 years ago

Reply from Sunnova

Hi Bonnie Krenz, we appreciate your review. Thank you for being part of Sunnova! **MV

May. 20th, 2022

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bandali zakkak New York, NY

3 years ago Edited June 1, 2022

Reply from Sunnova

Thank you for the kind words, Bandali. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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Linda Yates

These people were quick, easy to work with and kept everything out where I knew what was going on and when. They had all the necessary paperwork and inspections set up and had everything done in one very cold day.

3 years ago Edited June 5, 2024

Reply from Sunnova

Thank you for the kind words, Linda. Welcome to the Sunnova family!. ^JD

May. 2nd, 2022

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Martin Simon Baltimore, MD

2019 got solar leased was told they take care of service if any problems they can remotely monitor well this past August I noticed a problem so I called I was told yeah we see the problem it been down since October? At this point it's still down that's with multiple emails one service visit still nothing case numbers no communication it's now 3-13-2021 stay away from this company they don't care.

4 years ago

Reply from Sunnova

Hello Martin, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Mar. 17th, 2021

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Jesus Sepulveda Jr Fresno, CA

The Sunnova representatives were knowledgeable and helpful. They made the process easy to complete. I felt the representatives really were out to provide us with good service.

5 years ago

Reply from Sunnova

Thank you, Jesus Sepulveda Jr. ! We aim to provide the best customer experience. We work hard to make sure you understand every part of the installation process. Welcome to the Sunnova family! ^ TR

Oct. 7th, 2020

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Elizabeth Donadio Severn, MD

Our solar panels were installed on July 8th, but apparently the roof was not evaluated very well, because they were unable to install the amount of panels they had originally decided . They finally decided on putting the additional panels in another location that doesn't get quite as much sun. On top of that, the emergency shut-off was not working when the inspector came out and was not fixed until 2 1/2 months later. Very dissapointed that it took so long to fix since now, late September, the days are getting shorter and less energy is being stored.

5 years ago

Reply from Sunnova

Hello Elizabeth, thanks for bringing this to our attention. We'll look into this issue right away and have one of our agents reach out to you to help get this resolved. Thank you. ^JD

Sep. 23rd, 2020

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Ryan Irvine, CA

After customer service contacted me and helped me work through my case, I am happy with the outcome. They were patient, listened to what I had to say, and proposed a satisfactory solution. Thank you to them, for their help in my matter.

5 years ago Edited September 14, 2021

Reply from Sunnova

Good afternoon Ryan, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly.^MP

Sep. 14th, 2020

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Boniface Egbodion Bridgeport, CT

My Sunnova experience has been good. The system function very well and I must say it is quite enjoyable. I like it and I encourage anyone to go for it. You will be happy you did so.

5 years ago

Reply from Sunnova

Good afternoon Boniface Egbosion, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Aug. 17th, 2020

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Debbie Kelley Grand Prairie, TX

I was so impressed by everyone's professionalism and care. You get a sense they want to do the job quickly and correctly, and they really are courteous as well. Will be recommending them to friends and family.

5 years ago Edited September 14, 2021

Reply from Sunnova

Thank you Debbie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Jun. 1st, 2020

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John A Stroebele Egg Harbor, NJ

You did great !!!! Long delays waiting for Municipal Inspectors Then long delay waiting for ACE to change meter. You installed panels in January and it is the end of May and we are just going live.

5 years ago

Reply from Sunnova

Thank you for reaching out Mr. Stroebele. We are sorry to here about the delays but are excited to welcome you to the Sunnova family. Thank you. ^JD

May. 27th, 2020

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roger pucillo Toms River, NJ

We had our system installed in January and through all the lousy spring weather, our energy production has kept us full powered and without a bill from JCP&L - very happy with our decision to go green

5 years ago

Reply from Sunnova

Thank you, Mr. Pucillo! We aim to provide the best customer experience and are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova Family!^JD

May. 26th, 2020

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Edmond Arruda Portsmouth, RI

Everything was explained fully and all my questions were answered in total. Also the installation went smoothly. They arrived on time and completed the installation in one day. A very clean and professional job.

5 years ago

Reply from Sunnova

Thank you, Mr, Arruda! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family!^JD

Apr. 30th, 2020

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Mike Catella Lake Havasu City, AZ

Sunnova Haas been great from the beginning. From initial design to final turn on for the switch. We would highly recommend your company to anyone who is looking to upgrade to solar. Thank you for all you do.

5 years ago

Reply from Sunnova

Good morning Mike, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Maria Martinez Dallas, TX

It was a rough start, because I went out of the country, and blotched communication. Once I got in touch with your office everything fell into place, and the speed was great.

5 years ago

Reply from Sunnova

Hello Maria Martinez , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 17th, 2020

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J Jordan North Attleboro, MA

Brian M, the salesman, explained everything so we could understand it. The installation was painless and the installers did a GREAT job. And I am saving on my electric bill... What's better than that!!

5 years ago

Reply from Sunnova

Hello J Jordan , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

Mar. 23rd, 2020

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Donna Sweet Manchester, CT

The installers arrived on time. Workers were very polite and professional. Everything was completely clean when the job was done. We were notified of each and every step of the process. Great company!

5 years ago

Reply from Sunnova

Good morning Donna Sweet, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Qualified , TX

This has been a very positive experience and I am now the proud owner of solar panels. I qualified for the panels at no cost to me and I’m looking forward to the savings on my electricity. Thanks

5 years ago

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