Sunnova: Read 5,941 User Reviews From Real Homeowners

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Verified Customer

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Scott Brugge

My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

4 years ago

Reply from Sunnova

Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Julie Anderson

So far so good. Very understanding and if I have a question about something I don't understand it gets resolved. Ty

4 years ago

Reply from Sunnova

Good morning Julie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Dean Nygaard San Marcos, CA

I've been unable to look at my online account because there was something wrong. The Tech Dept was supposed to reach out to me for a solution, but I've never heard from anyone. I still can't see anything about my account, and I've been waiting a couple of weeks.

4 years ago

Reply from Sunnova

Hello Dean, thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Our records shows that our Tech Dept. corrected the issue and one of our customer service agents contacted you on 1/10/2020 to check if you could log into our customer portal, he left you a voicemail. One of our Issue Resolution Specialists will call you today. ^MO

Jan. 14th, 2020

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Verified Customer

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JAVIER

The company Has provided good customer service in answering questions and concerns. The contractual documentation was easily accessible.

4 years ago

Reply from Sunnova

Hello Javier, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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Verified Customer

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Paula Simpkins

Because of my contact person Lisa. Whenever I contact her she gets right back to me and follows up. _''' % satisfied!

4 years ago

Reply from Sunnova

Hello Paula, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Bryan Reynolds New London, CT

They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.

4 years ago

Reply from Sunnova

Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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Verified Customer

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Sabrina Neri Dos Palos, CA

I was told I'd have the back up battery so when the power went out I'd still have power using the panels and battery...I did not get the batterY because it needs to be purchased separately

4 years ago

Reply from Sunnova

Hello Sabrina, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will contact you. Thank you again^MO

Dec. 31st, 2019

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Verified Customer

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Ryan Mitchell Tulare, CA

All is good, but, the communication is not there when the install and process is in motion. A call/email weekly for an update would add the star.

4 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!.^MP

Dec. 31st, 2019

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Verified Customer

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Joan

I don't feel a couple of panels are working that well and I contacted who they told me to contact and I have yet to hear anything.

4 years ago

Reply from Sunnova

Good Morning Joan, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Candice Fagan

I am verypleased with the install and Darrin (rep) is very attentive. I am waiting to see the savings before I rate higher.

4 years ago

Reply from Sunnova

Good Morning Candice, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Pankaj gajri

Like the service and product. Definitely will recommend my friends and family to become a part of sunnova

4 years ago

Reply from Sunnova

Good Morning Pankaj, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Tom Latsko

Zak my sales person is very well educated on your product. He explained it very well. Bring my comfort level up.

4 years ago

Reply from Sunnova

Thank you, Tom Latsko! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Denise dietrich

Detailed info. Very informative. Customer service is great. Always there to help you with everything.

4 years ago

Reply from Sunnova

Thank you, Denise dietrich! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Juan

Effortless Process, from beginning to end, they work around your schedule, with a one day turn around completion time

4 years ago

Reply from Sunnova

Good Morning Juan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Jane LaPrino

Loved the people that we worked with! The process right from the start through installation was flawless.

4 years ago

Reply from Sunnova

Good Morning Jane, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Duane Barber

The whole process was filled with mistakes. They were all rectified however not sure what the outcome would of been if not for paying close attention to the whole process.

4 years ago

Reply from Sunnova

Hello Duane, thank you for your feedback. We are sorry to hear that this was your experience. One of our Issue Resolutions Specialist will contact you in one to two business hours . Welcome to the Sunnova Family!Than^MO

Nov. 15th, 2019

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Verified Customer

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Radhakrishnan Suswaram

They did the good job especially Luke as a sales person. Very knowledgeable. Educated me how Solar helps

4 years ago

Reply from Sunnova

Hello Radhakrishnan, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Matt Sampson

Solar was installed a week after signing the contract it's now November 5th and it's not activated. I've called more than a dozen times, they send a repair 'technician' at least every 2 weeks with no help !!!! Don't do it !!!! Find someone else !!! Horrible customer service !!!

4 years ago

Reply from Sunnova

Hi Matt, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will contact you.^MO

Nov. 15th, 2019

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Verified Customer

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Veronica

It has been easy to deal with them as we acquired our solar panels. We have only been customers for a couple of months.

5 years ago

Reply from Sunnova

Hello Veronica, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Steven Chatelain

Sunnova is the most frustrating company I have ever had to deal with. After 3 months they still owe me a refund for $299.00. I have been promised that refund by several people including a supervisor but I have not received it to date. My list of complaints against Sunnova is extensive. I hope I never have to deal with them again.

5 years ago

Reply from Sunnova

Good afternoon Steven, thank you for bringing this to our attention. This is not a typical Sunnova experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you!^MO

Oct. 29th, 2019

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Verified Customer

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Bernice M Pomarico

Excellent response to complaint that solar panels were not producing but I did need to complain before problem was noted.

5 years ago

Reply from Sunnova

Good Morning Bernice, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are glad to hear your concerns were addressed. If you have any more questions or concerns please don't hesitate to reach out to us. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Joseph Vellali

While customer service, installation and product functionality are 5 star, not having an app to see real time generation performance is missing.

5 years ago

Reply from Sunnova

Good Morning Joseph, Thank you for your feedback and Welcome to the Sunnova Family!.^MP

Oct. 14th, 2019

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Verified Customer

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Anderson L Swift Sr Stockton, CA

Professional and reliable , the solar panels look great on my roof, it really make a difference to my hone

5 years ago

Reply from Sunnova

Good Morning Anderson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Lester Sappington

installation was excellent. Customer service was excellent as well the time frame to complete the job was metal in time

5 years ago

Reply from Sunnova

Thank You Lester Sappington! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Dave

The service is very good, and the people are competent and friendly. I have absolutely no complaints.

5 years ago

Reply from Sunnova

Thank You Dave! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, Our aim is to provide a customer experience that meets your expectations.^OA

Sep. 17th, 2019

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RONALD WHITE

Over 5 months from contract signing to turn on date. Totally ridic

2 weeks ago

Reply from Sunnova

Hello Ronald. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 21st, 2024

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Mr. Blue

So far I've been with Sunnova for over 5 years and I've yet to have any issues, everything has been great, and the customer service amazing.

4 months ago

Reply from Sunnova

Hello Mr. Blue, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Chuck Picciano

I liked how Justin patiently explained the benefits of having solar panels. He answered all of our questions and made our decision very easy.

4 months ago

Reply from Sunnova

Greetings Chuck. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

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Zackary Bozarth

Going solar was easy going with the help of this great and fantastic company!! People were nice to chat with and broke down what I needed to know to switch!

8 months ago

Reply from Sunnova

Hello Zackary Bozarth, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Feb. 6th, 2024

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Dianne Clough Fuquay-Varina, NC

When we had questions, our representative Will, was always available to respond with a text, or picked up the phone if we called. Very professional.

9 months ago

Reply from Sunnova

Hello Dianne Clough, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 25th, 2024

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Keith LeMoine Groton, CT

Everything was explained down to the smallest detail and delivered quickly and professionally. We even went live ahead of schedule. The system looks great!

9 months ago

Reply from Sunnova

Hello Keith LeMoine, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 18th, 2024

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Vivian Lotfy Visalia, CA

Trustable Compony and some people saying good recommendations about them , that’s why I am feeling well to let them take care of my dollar service .

10 months ago

Reply from Sunnova

Hello, Vivian Lotfy. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 2nd, 2024

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Solar Franklinville, NJ

Everyone was very professional. Did a great job. Received everything promised and was informed of what was happening the entire time. Loved working with this company!!!!

10 months ago Edited January 2, 2024

Reply from Sunnova

Hi Solar, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Philip Naugatuck, CT

We are doing great after a year with Sunnova/Trinity! We have hardly paid any money to eversource for electricity. We are doing better than I expected!

10 months ago

Reply from Sunnova

Hello Philip, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Brenda Watson Clearwater, FL

Very professional. But sometimes communication wasn't possible due to not knowing Spanish on my part. So we communicated thru texting on cell phone. Everything was taken care.

10 months ago

Reply from Sunnova

Thank you, Brenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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baljeet singh Mohali, PB

The installation of solar system was pretty easy. Everything was explained in detail and hastle free l. I am fully content with installing solar and made the right decision.

10 months ago

Reply from Sunnova

Thank you baljeet singh, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Jan. 3rd, 2024

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Denise Campo

Great product, excellent customer service. no issues with install, got a highly qualified installer and was able to get a new roof installed at the same!

10 months ago

Reply from Sunnova

Thank you, Denise! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Denise Garratt San Diego, CA

Sunnova gives us peace of mind. They maintain our solar panels and let us know when we need maintenance if or when we need. It's nice to know we're taken care of.

10 months ago

Reply from Sunnova

Thanks for reaching out to us, Denise Garratt. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 26th, 2023

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paul dooner Hammonton, NJ

Super fast and easy process. Paid nothing out of pocket and the new panels look great. Always thought they looked tacky but not the new ones. They are sleek and look good

10 months ago

Reply from Sunnova

Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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emmy padilla Palm Bay, FL

Switching over was a painless procedure, The technicians moved quickly and neatly, the agent came over and switched my power on because I was unsure. I didn’t give five stars because I have not seen my electric bill yet.

10 months ago

Reply from Sunnova

Thank you, emmy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Zach Henley

Great service and the communication through the process from start to finish was top notch. I was always aware of the next steps and when they were going to occur.

10 months ago

Reply from Sunnova

Thank you, Zach! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Bree Ward Norwich, CT

Very friendly, professional, and knowledgeable. They answered all of our questions and walked us through the whole process step by step. Definitely recommend.

10 months ago

Reply from Sunnova

Hello Bree Ward, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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Marianne

Great customer service. Installation crew were excellent. Follow up inspections took a long time, but that has to do with the town making an appointment.

10 months ago

Reply from Sunnova

Thank you, Marianne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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S Massey

The sales team (Hector and Jacob) were very knowledgeable and explained the product and process in a way that was easy to understand. I highly recommend them!

10 months ago

Reply from Sunnova

Thank you, S! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Tom Koff Washington, DC

From the first person I spoke to till the last person, I received honest answers.The respond time was excellent.During the process, we were giving updates weekly

10 months ago

Reply from Sunnova

Hello Tom Koff, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 21st, 2023

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Chris Formica

They didn't charge us until our system was up and operational, and now we pay less for solar than we did for our electric bill, and it covers all of our electric bill.

10 months ago

Reply from Sunnova

Hi Chris Formica, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Dec. 14th, 2023

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Richard Hare Fresno, CA

The system works great. The crew showed up on time and worked quickly to finish the install. I have had no issues with the system or problems with my roof.

10 months ago

Reply from Sunnova

Richard Hare, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 14th, 2023

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Mike L. Naples, FL

I’m a little confused because my first payment was posted but I still don’t have access to see my production from my solar panels so I don’t even know if they are producing, can someone please call me to help me with this step

10 months ago

Reply from Sunnova

Hello Mike L., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 13th, 2023

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Andy Holmes Atlanta, GA

On time, even though we live in the middle of nowhere. Very friendly, fast, kept me up to date on the work as it was being done. Couldn’t ask for better.

10 months ago

Reply from Sunnova

Hello Anthony Holmes, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 12th, 2023

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melanie r janowsky Sebring, FL

So far everything that was told/explained to us was accurate, no hidden agenda. feel the company & it's sales person was honest which is rare i this day & age

10 months ago

Reply from Sunnova

Thanks for reaching out to us, melanie r janowsky. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 12th, 2023

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