Sunnova Reviews
8.0
Overall Score
Carl Hinrichs
In the beginning everything went well then once we signed a contract we really didn't hear back from anybody. Also we are expected to get a check for 6 months of service as an incentive of signing the contract which we haven't heard back from anybody
1 year ago
Reply from Sunnova
We sincerely apologize for the inconveniences you have experienced, Carl. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. We have sent you an email requesting more details so we can better assist you. Please feel free to reply, and we’ll be happy to address your concerns promptly.
Dec. 6th, 2024
Review Source
K Charles
Many of times I only realize there is or was a grid outage because of a notification I got from Sunnova. It's like having our home on an awesome UPS system.
1 year ago
Reply from Sunnova
Hello K Charles. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Dec. 3rd, 2024
Review Source
Claudio Vargas
Well I send an email and called my sales person the email never were answered the sales person was busy and should call me back when she have a moment been more than a week ! First after installation the system didn't pass inspection than they showed up in the morning not even call to tell me anything the inspector came again same morning he was upset because the repairs should be done before not in the same moment than I claimed to the attic and found they removed the insulation to run the wires and never put them back also when they installed the solar panels the 4 inches screws instead of go in the beams they just perforated the roof leaving a dangerous spot so now to move around got to becareful with my head ! I asked to the sales person about the edge of the panels because the guy replaced my gutters tell me they are to close to the edge when snow comes down off the panels they will take the gutters down or damage them ! I got an email from sunnova telling my system was canceled so now not sure what is going on with it also I asked how I know my system is working or production because isn't any meter on the electrical box I have my old system from Sunrun and the meter shows everything and is 10 years old so no body come and give me guidance about this no calls no nothing I answered the text message from them about the survey and didn't answer either! So what happens you get the system installed like crap and not even have the decency of call to schedule to review with a costumer! I tough this company will be better than Sunrun because of sales person but the way I see is the same garbage
1 year ago
Reply from Sunnova
Hello Claudio. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Nov. 27th, 2024
Review Source
Stephen Cote
Provided proactive information on what to expect, gave timely feedback and efficient one day installation. My experience with this company was excellent.
1 year ago
Reply from Sunnova
Thank you, Stephen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 15th, 2024
Review Source
Derrick O
I don't even know who sunnova is. The first install crew was horrible left a mess on site,and had me tear up driveway to trench underground conduit, because they couldn't do the job otherwise, and my driveway is still screwed up.
1 year ago
Reply from Sunnova
Thank you, Derrick. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.
Nov. 15th, 2024
Review Source
Amy Johnson
From the time the representative approached the door until the service was activated. It was an overall great experience. Our project manager was amazing.
1 year ago
Reply from Sunnova
Thank you, Amy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 13th, 2024
Review Source
Cesar Last
I was very pleased the the service n time that they took to.assure that my panels and all was OK and functional. I recommend them highly for their professionalism.
1 year ago
Reply from Sunnova
Thank you, Cesar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Nov. 7th, 2024
Review Source
Ariel Estrada-Ramirez
My friend referred me and was told she and whom she refers will get rewarded (1k). That was a lie. I didn’t get anything because it wasn’t “offered” when I signed but I got an email for that month about the same reward.
Installment was a mess, people drove in my yard despite having a long driveway open to use and side of the road. They were scheduled to come 8-9am, but showed up a little before 7am. Was told power would be off 6-8hrs so I took off work to accommodate and they never needed to turn it off. I wasted my annual time at work for no reason.
The installment resulted in my year old roof leaking and it was extremely difficult getting any responses to help as I have water coming through. They tried to blame my roofing company, despite they just installing it and then having the problem (if my roofing company messed up, it would have leaked prior to this installation especially with the several storms we had with downpouring).
Communication was poor and the manager Justin just ignores it.
I feel like I made the worst decision of my life with this company.
1 year ago
Reply from Sunnova
Hello Ariel. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Nov. 8th, 2024
Review Source
Cee Kay
Every one of my calls goes to a central call center where the representatives are very nice but they cannot schedule appointments, answer any questions, and no one ever calls me back when I ask them to have a supervisor respond to me. They make appointments without checking with the homeowner, and I only find out about them if I call and they randomly happen to have scheduled one.
1 year ago
Reply from Sunnova
Hello Cee Kay. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 regarding any additional assistance. Thank you for giving us the opportunity to serve you better.
Nov. 6th, 2024
Taylor Rick
I’ve had so far a really good experience with this company there staff is really good at answering questions I had and making me understand everything solar
1 year ago
Reply from Sunnova
Hello Taylor Rick, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
Oct. 29th, 2024
Review Source
Patricia Guzman
They are rude. They are unwilling to help except to say that you are under contract. They are unwilling to compromise or let you speak to support personnel or a supervisor, saying they will call you back within 2-3 business days. They refuse to accept accountability for unresolved issues. They have no real concept of true communication siting that all issues are going to be resolved accordingly and then no one ever calls you back unless YOU call back several times and then they call but it will always come back to your error in communication or non communication with them. You are under contract is all they site on any and all issues.
1 year ago
Reply from Sunnova
Hello Patricia Guzman, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?
Oct. 29th, 2024
Review Source
Carol Greene
It seems to be a good but the salesman did not explain how the system works still trying to figure it out I will see if it is worth it or if I would even tell anyone about it yet
1 year ago
Reply from Sunnova
Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 23rd, 2024
Review Source
Mitch Israel
A lot of communication and follow ups were left specifically to the customer. I needed to follow up multiple times with both Sunnova project manager and PSEG directly in order to advance the process post installation
1 year ago
Reply from Sunnova
Thank you, Mitch! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 22nd, 2024
Review Source
Bob
Where very punctual, and very thorough with there explanations over all a great experience so far and look forward to see what savings we make with this decision .
1 year ago
Reply from Sunnova
Hello Bob, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!
Oct. 18th, 2024
Review Source
Susan
So far, system is working however I'm concerned about the placement of the panels. It's different than what the plan showed and now, it looks like 2 or 3 old trees may have to come down. This does NOT make me very happy!
1 year ago
Reply from Sunnova
Hello Susan, We appreciate you taking the time to reach out to us and letting us know about your experience. For any concerns regarding your system, please provide us your system ID via email at customerservice@sunnova.com.
Oct. 17th, 2024
Review Source
John Genzler
Since it has only been working for less than a month, we are holding back 1 star. So far everything you have promised has come to fruitian.we are happy with the results. We do have some questions about hook up with the grid.
1 year ago
Reply from Sunnova
Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 15th, 2024
Review Source
Royce Foltz
While the sales team and install teams were fantastic, the administrative personnel in the background were completely oblivious. My panels and service were installed over 45 days before they obtained all the needed documentation from my township and from Met-Ed. When trying to contact that department for updates or resolve, all they offered was “we’re waiting for approval to turn your service on”. This should all have been completed prior to the install or nearly at time of install.
1 year ago
Reply from Sunnova
Hello Royce, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. We have sent you an email with more details on your account's status.
Oct. 10th, 2024
Review Source
Ayad Dakheel
I liked professionalism and helpfulness of all people who were involved in the process start to finish, I dislike you being inaccurate about certain things, not the people, the company, where you promised to have a comprehensive app that show production AND consumption of power for my house but it turned its an optional hardware I’d be paying extra for on your website and it rubs me off the wrong way when things like that happens so you either include everything in the system or you make it very clear about the optional things you guys offer through an automated email or text or mail etc…
1 year ago
Reply from Sunnova
We appreciate your feedback Ayad. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We have followed up with you via email in hopes of addressing your concerns.
Oct. 8th, 2024
Review Source
We went solar!
The installers were competent and respectful to our property and when communicating with us. The last day of installation it was pouring rain, but they got it completed!
1 year ago
Reply from Sunnova
We went solar! Thanks for your message. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.
Oct. 2nd, 2024
Review Source
RONDA CAUDILL
You need to find installers that give a damn about what they’re doing!!
There are people that have had the panels sitting in their driveways for months, some with panels installed but not hooked up and no idea when they’re going to!! These installers are representing Legacy, and giving you a really bad name.
I was lucky enough to have Trevor V as a representative that gave a damn!! I have a couple issues right now that he working on now, but not everybody was that lucky.
Kudos to Trevor Legacy NEEDS new installers!!
1 year ago
Reply from Sunnova
Hello Ronda. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience caused. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Oct. 2nd, 2024
Lori Dobeck
Took a long time and no communication with company. Now that it’s turned on I have not recieved any instruction about an app to monitor if the system is producing what I was promised. All I was told was they will know if it’s working!! Not good enough communication for me! I am really having second thoughts about this whole solar experience. Not a happy customer.
1 year ago
Reply from Sunnova
Hello Lori. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We have attempted to reach you today to assist with your concerns. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com. We look forward to assisting you!
Sep. 24th, 2024
Review Source
Teresa Neubauer
Great experience. Very happy with whole package- price, installation, production, n service. Everyone we dealt with was excellent. Savings is amazing!
1 year ago
Reply from Sunnova
Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 23rd, 2024
Review Source
Lori Blankenship
Everyone I had contact from start to finish was super nice. The contractors were responsible and respectful. I highly recommend SunnyMac to anyone going green.
2 years ago
Reply from Sunnova
Thank you, Lori! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 23rd, 2024
Review Source
Pamela Turner
Well orchestrated steps to get to the final installation. Diane was so pleasant and helpful. Looking forward to collecting credits toward our electric.
2 years ago
Reply from Sunnova
Hello Pamela. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Sep. 19th, 2024
T Jackson (T)
Everything thing was professional a lot of help getting Everything started and put in thesolarpanels , I just can't wait to see the savings we will have once the first bill comes out . Thank you from me and my wife.
2 years ago
Reply from Sunnova
Hi T! We appreciate your 5-star review. We hope our services keep exceeding your expectations.
Sep. 18th, 2024
Review Source
Randy De Leeuw
Communication could have been better, it was very confusing after the unit was installed with who would turn it on. We also received no paperwork or booklets regarding the product
2 years ago
Reply from Sunnova
Hello Randy, thank you for your 4-star review. We appreciate your feedback provided to continuously improve the customer experience. For any assistance, you may reach out to us via email with your system ID at customerservice@sunnova.com. Thank you for being part of the Sunnova Family!
Sep. 16th, 2024
Review Source
Charles Pires
Everything went fairly smotth. I guess the process will improve with time between electrical supplier, local town/city inspection, electrical contractor and Trinity! The process can take awhile!
2 years ago
Reply from Sunnova
Greetings Charles. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Sep. 16th, 2024
Review Source
cassandra brown
It took awhile to scheduled only because my schedule did coordinate but once they started it was quick now just waiting to see electric bill will be like
2 years ago
Reply from Sunnova
Thank you, cassandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 10th, 2024
Review Source
hwerries105@yahoo.com
Every one I had contact with was very friendly, courteous and knowledgable. Nate Emmert has been my contact person and I really appreciate how he explains everything.
2 years ago
Reply from Sunnova
Thank you, hwerries105@yahoo.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 9th, 2024
Gedalia Castro
Lo recomiendo ni cuenta me doy si Luma dejá sin servicio a la Ciudad!Lo recomiendo y el personal MUY atento a sus necesidades 💯 bendiciones para todos Gracias winder mar
2 years ago
Reply from Sunnova
¡Gracias Gedalia! Agradecemos su reseña. Valoramos a nuestros clientes y apreciamos el tiempo que se tomó para compartir su experiencia.
Sep. 9th, 2024
Kelsey Mee
Installers did a terrible job on running electric wire in my attic over my attic access and areas I had for getting to storage spaces and servicing my A/C unit it not the professional type job that I did when I was in the A/C business.
2 years ago
Reply from Sunnova
Hello Kelsey, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.
Sep. 3rd, 2024
Eilonet Koochou
I purchased ADDITIONAL solar panels AND a battery from Sunnova and once everything was connected, my PG&E bill SIGNIFICANTLY increased. I sent am email to Sunnova customer service AND the CEO (John Berger) and they basically told me there was nothing they can do for me. They haven't even tried to determine what the cause of the increase was in my PG&E bill. I have been trying to do my own research and present them with my findings. This is a horrible company that will say whatever they need to to get you to buy from them but will not offer any support for issues that arise after the installation in complete. STAY AWAY FROM THIS COMPANY!!
2 years ago
Reply from Sunnova
Hello Eilonet, we appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We have followed up with you privately via email please do not hesitate to reach out to us at customerservice@sunnova.com, or 866-786-6682.
Sep. 3rd, 2024
Review Source
Bob Palmer
Installer was great & knowledgeable.. However, the customer service didn’t have a clue as far as service dates. It changed four times in three days! Even when the installer was there I received a text saying the installer would be there the next day.. Please communicate with your scheduling departments
2 years ago
Reply from Sunnova
Hello Bob. We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!
Aug. 29th, 2024
Brad Baughman
Service was great installers were very conscientious. Can't give better feedback about going Solar until I have it for a half year or year. Was told by sales manager that it would be a win,win for us both. Only time will tell.
2 years ago
Reply from Sunnova
Hi Brad, thank you for taking the time to share your experience. We hope our services exceed your expectations. Welcome aboard!
Aug. 27th, 2024
Review Source
Melanie Dalton
I’ve been waiting almost a month for my tree removal which is holding up the installation of my solar! Very disappointing with little feedback! Also waiting over a month for the roofing company to come fix their mistake again with no feedback
2 years ago
Reply from Sunnova
Thank you, Melanie. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please reach out to the original installation company as the project has not been finalized on their end.
Aug. 22nd, 2024
Review Source
Martin Coe
2 years ago Edited August 30, 2024
Reply from Sunnova
Greetings Martin. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. We hope to continue providing you with the best customer service you deserve!
Aug. 21st, 2024
Review Source
Sunnova did an amazing installation
Great job done by your crew. They were on time, did a professional installation, and cleaned up nicely. I have recommended Sunnova to several friends.
2 years ago
Reply from Sunnova
Welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!
Aug. 19th, 2024
Ralph Harlan
Using natural energy is common sense. With energy bills rising in cost, solar energy and solar panels are the way to go. The cost difference will make you a believer.
2 years ago
Reply from Sunnova
Greetings Ralph. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Aug. 15th, 2024
Review Source
Mark Thompson
The sales rep Alex was pleasant and not a stereotypical t salesperson. He has followed through this entire process with excellent communication skills.
2 years ago
Reply from Sunnova
Thank you, Mark Thompson, for taking the time to write us a kind review. Glad to hear that Alex delivered great service. Enjoy your new solar system.
Aug. 9th, 2024
Review Source
garrick hakanson
2 years ago
Reply from Sunnova
Hello Garrick. Thank you for your 4-star rating! We genuinely appreciate your feedback regarding your inspection process, as it helps us identify areas where we can improve. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!
Aug. 9th, 2024
Thomas McSherry
When sunny Mac sold us on solar they never mentioned that we would have to pay for this for the next 25 rears. I am 75 my husband is 73. We thought they were using our roof for smart energy. Who in their right mind would do this
2 years ago Edited August 16, 2024
Reply from Sunnova
Hello Thomas. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Aug. 9th, 2024
Mark Fan
They have well saleman, technicals, and customer service! Hopefully they can commit the $2000 reward as they garantee in the saleman and customer feedback part.
2 years ago
Reply from Sunnova
Hello Mark. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Aug. 2nd, 2024
Richard A Turner
I like the system. but I still don't understand the daily and monthly reading, which i check each day, I would like to know how much Ameren takes from me each month and what is the total left after that. Thank You
2 years ago
Reply from Sunnova
Hello Richard. Thank you for your positive feedback! Please contact your utility company for assistance regarding your total consumption. If further assistance is needed, feel free to contact our customer service at ( 866)786-6682. We're here to support you every step of the way!
Aug. 2nd, 2024
Armando Gonzalez
Will like to know more about the 5 years lease. What will be the alternatives to be offered . Kindly request an orientation about it.
Also will like to know that exact day.
Is there a way to "turndown" that high interest?
Thanks.
2 years ago
Reply from Sunnova
Hello Armando, thank you for inquiring about our services. Please contact our customer service lines for more information 866-786-6682, or customerservice@sunnova.com.
Aug. 1st, 2024
Review Source
Marty Knapp
The tech arrived without the netting again!!! He looked at the wall with the anchors showing and said he’s not skilled at repairing the damage. Why was he sent out? Why would your company assume that I have all this time to be at my home constantly for no work to be done! This has happened so many times! Your company is the absolute worst I have ever dealt with! I plan to inform as many people as I can of the countless complaints I have made to you regarding installation, customer service, repairs, bad employees, and the list goes on. You can clearly see that management is this issue with your company! Hopefully the more dissatisfied customers like me that make this public will help to correct all your faults and improve the company or shut it down!
2 years ago
Reply from Sunnova
Hello Marty, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?
Jul. 24th, 2024
Review Source
Jason Reagan
My solar system was having issues generating power. Sonova came out and took care of it. Communicated well on their arrival time and repair date. Did a great job.
2 years ago
Reply from Sunnova
Hello Jason, thank you for taking the time to share your experience. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!
Jul. 12th, 2024
Review Source
Cathy Ladrido
Everyone we spoke with were knowledgeable, courteous and confident of the product and company. They are rated in the 5 top companies in Las Vegas. Top of the line products.
2 years ago
Reply from Sunnova
Greetings Cathy. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jul. 10th, 2024
Review Source
Bob Kolar
Sunnova and Pinnacle Roofing are the perfect team. The comfort of working with reputable businesses like these make the decision to “go solar” worry-free.
2 years ago
Reply from Sunnova
Thank you, Bob! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.
Jul. 12th, 2024
Review Source
RD
You do not know how to size solar arrays, you sell through third parties who rip customers off, you do not review designs to appropriate standards with third party or internally, your customer service is pointless and does not answer emails because it is over seas and they do nothing but canned responses, and your sale support team especially Irene C does not answer customer questions for weeks and does not follow up, and your workflow to get permission to operate is completely broken. I lost weeks of money income from the panel not being operational, I was charged for the array before it was functional. I had to follow up many times over a period of 7 days to get my system enabled after receiving the permission to operate including going through your online support, emailing my supposed support rep Irene which was the worst support I have received in my life to turn the system on in which I had to do in the end because your company isn’t competent enough to schedule someone to do your contracted work. This is the worst experience I’ve had with any company ever. You should be ashamed of what you have built and how you treat people. You are actively scamming people and covering it up with terrible customer service. Even your own people do not buy your product. They have told me so.
2 years ago
Reply from Sunnova
Thank you for reaching out. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID to obtain assistance. We look forward to helping you!
Jul. 11th, 2024
Review Source
Jay vanwy
it would’ve been a better experience by not having the last electric bill and the first lease payment due on the very same day that was a little bit of a short coming
2 years ago
Reply from Sunnova
Hello Jay! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!
Jul. 2nd, 2024
