Sunnova: Read 6,313 User Reviews From Real Homeowners

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Verified Customer

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Paulletta E. Reis

Easy to deal with. Employees are very knowledgeable, Very good installation schedule.

5 years ago

Reply from Sunnova

Hello Pauletta, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jim Thompson

Overall customer service. Very happy with everyone we spoke to related to the solar installation.

5 years ago

Reply from Sunnova

Hello Jim, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Peter Burboeck

David is excellent in follow-up and installation was smooth and very professional

5 years ago

Reply from Sunnova

Hello Peter, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Jeyashanti Crowell

So far so good customer service. Too soon to tell in other areas but seems organized and reliable

5 years ago

Reply from Sunnova

Hello Jeyashanti, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Diane Parker

They were all very professional, came and did the job and left. They were prepared.

5 years ago

Reply from Sunnova

Hello Diane, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Gerald McKenna

Good product-Good service! Better than we thought it would be. Cost if excellent.

5 years ago Edited January 10, 2024

Reply from Sunnova

Hello Mr. McKenna, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

May. 22nd, 2020

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Verified Customer

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Barbara Miller Fresno, CA

So far so good. I am enjoying not paying PG&E such a high amount. So far it is wonderful

5 years ago

Reply from Sunnova

Good Morning Barbara, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Dennis & Gail Barrick Mechanicsburg, PA

They were wonderful to work with, kept us informed every step of way through final completion

5 years ago

Reply from Sunnova

Good Morning Dennis and Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Donna Hertel

I have had no problem gettig information from them to help me understand my product and how it works.

5 years ago

Reply from Sunnova

Good Morning Donna, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Temi East Northport, NY

The turnaround is too lengthy and the representative didn't want to give me that information immediately, I had to be persistent with my request for information

6 years ago

Reply from Sunnova

Good Morning Temi, Thank you for bringing this to our attention. This is not a typical Sunnova experience we use all of our customer comments to better our customer service programs. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Kimberly Spoonemore

I believe we were misinformed, we were told that we would NOT have an electric bill once the system was up and running

6 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Charles

I just got the system activated. So I have not had a chance to experience your service yet. Installation went fine

6 years ago

Reply from Sunnova

Good Morning Charles, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Carolyn

Russell P took the time to walk me through every step of the process. It went very smoothly

6 years ago

Reply from Sunnova

Hello Carolyn, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^

Nov. 15th, 2019

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Verified Customer

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Nick Funari

Excellent work, very reliable. Communication could have been a bit better but overall very pleased.

6 years ago

Reply from Sunnova

Hello Nick, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Nelson longley Waterford, CT

Fast service Matt a great representative for sunnova explaing everything concerning solar panels

6 years ago

Reply from Sunnova

Hello Nelson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Anthony

I really enjoyed working with Sunova. The customer service was fantastic and easy to make schedules with.

6 years ago

Reply from Sunnova

Good Morning Anthony, Thank you for your feedback and Welcome to the Sunnova Family!. Thank you^MP

Oct. 14th, 2019

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Verified Customer

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John Laplante

Great all around customer service- quick response- knowledgeable sales and service

6 years ago

Reply from Sunnova

Good Morning John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MO

Oct. 8th, 2019

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Verified Customer

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Jennifer

Good company and service they were on time and always give you information about the work

6 years ago

Reply from Sunnova

Thank You Jennifer! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Carol Crisci

Very professional people working with Sunnova. Accommodating staff and respectful of my property and home. A pleasure to work with them.

8 months ago

Reply from Sunnova

Greetings Carol. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 7th, 2025

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Denise Lindsey

Sunnova made it possible for us to have solar panels installed. The entire process was easy. Everyone is professional and helpful.

8 months ago

Reply from Sunnova

Hello Denise. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Mar. 7th, 2025

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Chris Beckholt

Install was not as planned. Not given very important information up front. The app doesn't show me what I'm using. Having to wait 6-8 months to get sign-up and referral money! Which is ridiculous!!!!

9 months ago

Reply from Sunnova

Hi Chris, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Mar. 10th, 2025

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Mac

Pleased with equipment and monitoring app. Customer service was slow at times. Didn't receive call backs from my case manager. Never received a call after we were on line. Still waiting.

9 months ago

Reply from Sunnova

Hello Mac. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Mar. 4th, 2025

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Linda Butkovich

All good was a joy doing business with you. Everything was explained in detail and delivered. I would recommend you to everyone.

9 months ago

Reply from Sunnova

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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Patricia Satkovich

We are only operational with Sunnova for 1 week so it is really a bit difficult to give them an overall rating - but so far so good. We'll see, check back in about 6-9 months.

9 months ago

Reply from Sunnova

Thank you, Patricia. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

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Sendy Sokasaim

Everything was explained to us from start to finish, the representatives came out in a timely manners to answer and help fix problems we needed

9 months ago

Reply from Sunnova

Thank you, Sendy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 10th, 2025

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David Powell

Technician was efficient and respectful, however he left behind a very large device which I am incapable of disposing. I am 83 years old and simply cannot lift it.

9 months ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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stanbojo

The system provides all of our electricity from February to November. 80% year round. All from 24 panels on our Two Car detached garage.

9 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Stanbojo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Feb. 5th, 2025

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Dick Bonkoski

The project seemed to be accomplished in a well but, we are not getting the results that we should be. Some sort of glitch is overriding our system results!

10 months ago

Reply from Sunnova

Hello Dick Bonkoski. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 4th, 2025

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Anthony Todd

The technician was on time and knew what needed repaired. After the repair was complete he explained what the issue was.

10 months ago

Reply from Sunnova

Thank you, Anthony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Robert Grota

Everything is as expected. Good communication. Decent app, except for having to log in every time when trying to monitor production.

10 months ago

Reply from Sunnova

Greetings Robert. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Jan. 30th, 2025

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Rick Chamberlain

I'm paying much more than my pre-solar days. I've supplied my electric bills to my Sunnova rep in order to get an explanation as to why my electric bills aren't $0.00 as promised in the sales phase, but they are no longer responding to me. I've spoken to customer service who promised their manager would get back to me, but nobody has replied. They have my money and a signed contract, so they no longer care. Also, I've had two service calls within the first three months due to system issues. I've given up and accept that I've maid a poor financial decision going with solar with Sunnova.

10 months ago

Reply from Sunnova

Thank you for your feedback, Rick. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Please contact us at your earliest convenience at 866-786-6682.

Jan. 29th, 2025

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ADOLPH Agnello

Through the whole process, everybody was professional and friendly. Everything was explained to me and all time frames were met.

10 months ago

Reply from Sunnova

Hello Adolph. Thank you for your positive feedback! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Jan. 22nd, 2025

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Jerry Coudriet

He was professional and courteous and informative when wife ask about issue at hand.he did his job diagnosis of battery relays good job

10 months ago

Reply from Sunnova

Greetings Jerry. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 21st, 2025

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Greg Suders

Absolutely outstanding from beginning to end! Service was so great that you can’t even tell your in solar. We love it! Best decision we ever made!

10 months ago

Reply from Sunnova

Greetings Greg. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 21st, 2025

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Mike Berroteran

All of the young men that came to my house to install my solar and fix all of the problems we're very courteous and informative.

10 months ago

Reply from Sunnova

Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 17th, 2025

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Krystyn Moutinho

I would never do this again, I’m so full of regret. There’s way too many people involved and no one knows anything. They didn’t know when people were coming or what needed to be done. This has been in the works for almost 6 months and I’m still not paying for anything. And no one can tell me when my payments are starting. It’s very stressful and overwhelming. Also, my PSEG bill was PEANUTS because I’m always working. I only pay over $60 3 months out of the year. Now I’m going to be paying double a month for the next 25 years.

10 months ago

Reply from Sunnova

We appreciate your feedback, Krystyn. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are sorry to hear your experience has not been the best with Sunnova. We would like to assist you if you have any questions or concerns, please do not hesitate to contact us at 866-786-6682.

Jan. 16th, 2025

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Amaury Torres

Si far the process of financing , installation of my solar system has been a clear process with a impresive custumer support .

10 months ago

Reply from Sunnova

Thank you, Amaury! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 13th, 2025

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Peter Sharpe

It is to early to make any determination or assessment of the of the Company my service was recently installed. At the moment I have no issues.

10 months ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2025

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susan louderback

The install process was painful and filled with errors and delays. Plus they were not able to install the panel where they promised and I am left with an ugly box in the front of the house and piping on the interior (I had been told this would run behind the wall

11 months ago

Reply from Sunnova

Hello Susan. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Donna Mcnally

The sales men was great explaining things perfect Would recommend Sunnova to my family and friends Great work finished the job fast

11 months ago

Reply from Sunnova

Hello Donna. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2024

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Janet Tarrant

Disliked having to use email too often. I'm old and behind the times and do well to use texting at this point in my life.

11 months ago

Reply from Sunnova

Hello janet. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 17th, 2024

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martin adams

The whole process was easy. From the team that knocked on my door. To sales and installation. Excellent communication and installation.

11 months ago

Reply from Sunnova

Thank you, Martin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Dec. 5th, 2024

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Carl Hinrichs

In the beginning everything went well then once we signed a contract we really didn't hear back from anybody. Also we are expected to get a check for 6 months of service as an incentive of signing the contract which we haven't heard back from anybody

1 year ago

Reply from Sunnova

We sincerely apologize for the inconveniences you have experienced, Carl. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. We have sent you an email requesting more details so we can better assist you. Please feel free to reply, and we’ll be happy to address your concerns promptly.

Dec. 6th, 2024

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K Charles

Many of times I only realize there is or was a grid outage because of a notification I got from Sunnova. It's like having our home on an awesome UPS system.

1 year ago

Reply from Sunnova

Hello K Charles. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 3rd, 2024

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Claudio Vargas

Well I send an email and called my sales person the email never were answered the sales person was busy and should call me back when she have a moment been more than a week ! First after installation the system didn't pass inspection than they showed up in the morning not even call to tell me anything the inspector came again same morning he was upset because the repairs should be done before not in the same moment than I claimed to the attic and found they removed the insulation to run the wires and never put them back also when they installed the solar panels the 4 inches screws instead of go in the beams they just perforated the roof leaving a dangerous spot so now to move around got to becareful with my head ! I asked to the sales person about the edge of the panels because the guy replaced my gutters tell me they are to close to the edge when snow comes down off the panels they will take the gutters down or damage them ! I got an email from sunnova telling my system was canceled so now not sure what is going on with it also I asked how I know my system is working or production because isn't any meter on the electrical box I have my old system from Sunrun and the meter shows everything and is 10 years old so no body come and give me guidance about this no calls no nothing I answered the text message from them about the survey and didn't answer either! So what happens you get the system installed like crap and not even have the decency of call to schedule to review with a costumer! I tough this company will be better than Sunrun because of sales person but the way I see is the same garbage

1 year ago

Reply from Sunnova

Hello Claudio. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 27th, 2024

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Stephen Cote

Provided proactive information on what to expect, gave timely feedback and efficient one day installation. My experience with this company was excellent.

1 year ago

Reply from Sunnova

Thank you, Stephen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 15th, 2024

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Derrick O

I don't even know who sunnova is. The first install crew was horrible left a mess on site,and had me tear up driveway to trench underground conduit, because they couldn't do the job otherwise, and my driveway is still screwed up.

1 year ago

Reply from Sunnova

Thank you, Derrick. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Nov. 15th, 2024

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Amy Johnson

From the time the representative approached the door until the service was activated. It was an overall great experience. Our project manager was amazing.

1 year ago

Reply from Sunnova

Thank you, Amy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 13th, 2024

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Cesar Last

I was very pleased the the service n time that they took to.assure that my panels and all was OK and functional. I recommend them highly for their professionalism.

1 year ago

Reply from Sunnova

Thank you, Cesar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Ariel Estrada-Ramirez

My friend referred me and was told she and whom she refers will get rewarded (1k). That was a lie. I didn’t get anything because it wasn’t “offered” when I signed but I got an email for that month about the same reward. Installment was a mess, people drove in my yard despite having a long driveway open to use and side of the road. They were scheduled to come 8-9am, but showed up a little before 7am. Was told power would be off 6-8hrs so I took off work to accommodate and they never needed to turn it off. I wasted my annual time at work for no reason. The installment resulted in my year old roof leaking and it was extremely difficult getting any responses to help as I have water coming through. They tried to blame my roofing company, despite they just installing it and then having the problem (if my roofing company messed up, it would have leaked prior to this installation especially with the several storms we had with downpouring). Communication was poor and the manager Justin just ignores it. I feel like I made the worst decision of my life with this company.

1 year ago

Reply from Sunnova

Hello Ariel. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 8th, 2024

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