Sunnova: Read 6,066 User Reviews From Real Homeowners

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Susan Schneider

We are in the permit stage and do not have the system up and running yet. However, it has been easy working with the Trinity agents and they are keeping us updated as the process progresses.

1 year ago

Reply from Sunnova

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Desaray Cinquino Baltimore, MD

We could not be more satisfied with our entire experience. From sales, to installation to inspection, everything went so seamless. Would highly recommend this to anyone looking into Solar Panels!

1 year ago

Reply from Sunnova

Thank you for reaching out to us, [Customer's Name]. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 15th, 2023

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Ahmad Shuja Laurel, MD

My experience with Sunnova was very good. Team is professional and fully equipped. We went through a few hick ups getting approvals and stuff. Other than that everything was as expected.

1 year ago

Reply from Sunnova

Hello Ahmad Shuja, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 15th, 2023

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Kenneth kacsmar Bangor, PA

I'm very happy with Sunnova and your customer service has been top notch. Cathy ( sorry I'm not sure her last name) has been so respectful and kind to me and my family. Helped out every step of the way so far.

1 year ago

Reply from Sunnova

Hi Kenneth kacsmar, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 14th, 2023

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James Huber Boyertown, PA

The Communication needs improvement. I had asked and sent pictures of the app as it wasn’t working. I was told they would look into it and never heard back. I contacted Trinity about the issue and they sullied me with one they use and I can see everything now!!

1 year ago

Reply from Sunnova

Hello James Huber, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 13th, 2023

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Courtney Kulp Reading, PA

We are very happy with the service we received and how the installation went. Production has been good, even during the shorter daylight hours and look forward to the longer days of summer.

1 year ago

Reply from Sunnova

We value your review, Courtney Kulp. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Dec. 12th, 2023

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Peter Ives Las Vegas, NV

We were very please with the companies professionalism. At every step of the way they were very prompt with answering all of my questions. I couldn’t be happier with the end result.

1 year ago

Reply from Sunnova

Hello Peter Ives, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

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Glenn Billingsley Danbury, CT

Sunnova installed solar panels in one day, but broke a window in our existing sunroom. They offered to reimburse us, but the process of finding a company willing to make this repair was very time-consuming, and the repair is not guaranteed.

1 year ago

Reply from Sunnova

Hello Glenn Billingsley, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible service.

Nov. 28th, 2023

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Marvin Hoar North Hills, CA

Your employee that service my solar system where extremly courtus and very help full. They Completed the job on time and left the area spotless. I give the 5 stars out of 5 stars

1 year ago

Reply from Sunnova

Hi Marvin Hoar, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Nov. 20th, 2023

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Rod Martin (Rod Martin Fishing) Holiday, FL

Lack of communication by the sales person, having to commit to insurance after all paperwork done and panels installed. I planned my solar payment to be slightly less than my power bill . Since I was NOT told of a requirement for insurance I am paying more . I hope since solar is a fixed payment and the power company is not that will change on the next price increase by the power company

1 year ago

Reply from Sunnova

Hi Rod Martin, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into the concerns you've raised. Thank you for your understanding and patience.

Nov. 20th, 2023

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Kevin mitchrll Pembroke, MA

After the initial Installation of electrician, where he put the boxes on the front of the house. The owner worked with me? To move the switching box into the garage and the power switch to the side of the house, removing it from the front of the house, which was an eye sore. Thank you

1 year ago

Reply from Sunnova

Kevin mitchrll, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Nov. 20th, 2023

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Lori Turnbull Fiddletown, CA

I’m not really sure what I’m supposed to be reviewing for Sunnova really—y’all are great at setting up autopay? V3 did all the actual work—communication was 5 stars, punctuality was 5 stars, cleanliness was 5 stars and finishing the project was 5 stars.

1 year ago

Reply from Sunnova

Lori Turnbull, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Nov. 20th, 2023

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Bestcompany.com

Sun nova is more than 4 stars, but not quite 5 only because it seemed to take so long. Other than that, they are top notch. The rep I worked with, Andre, is professional, articulate, courteous, and friendly, with both dogs and toddlers. I will be referring Sunniva going forward to family and friends.

1 year ago

Reply from Sunnova

Hello Bestcompany.com, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Nov. 20th, 2023

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Xueli Liu Houston, TX

The system has been working great so far for a month, and our electric bill indeed decreased for 75%. Would recommend going solar if you get a lot of sun on your roof for both the cost and environment friendliness.

1 year ago

Reply from Sunnova

Hi Xueli Liu, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 13th, 2023

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Geary Thomas Tucson, AZ

Outstanding team of installers, support, and sales teams !!! From beginning to ending, they’re to answer your questions. After many years of research, best equipment available!🤓

1 year ago

Reply from Sunnova

Hello Geary Thomas, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 11th, 2023

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Kathy Elwell Temple, TX

Installers arrived on time and finished sooner than expected. Supposedly had an issue with the system but when a technician came out, found it was due to having 2 systems and not a problem... Highly satisfied!!!

1 year ago

Reply from Sunnova

Greetings Kathy Elwell, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 10th, 2023

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Becky Guidry Henderson, NV

So far the process has been smooth. Our sales manager Zak is very responsive. My only complaint was around a delay due to failing the first inspection by the power company- something that absolutely could have been avoided (we were not notified by anyone to remove a tree that was too close to the breaker box/meter)

1 year ago

Reply from Sunnova

Hello Becky Guidry, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 10th, 2023

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Bill Johnson Tucson, AZ

Very professional. Super job all around. The installation was great, knowledgeable and friendly techs did it in a day and the panels and electronic hook ups looked and performed great. I reccomend Sunova highly.

1 year ago

Reply from Sunnova

Hello Bill Johnson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Barry Pitcock Panama City, FL

Everything went smooth from start to finish; and all the people involved were fabulous also. Now just to wait and see how much electricity the panels produce, and how much my new FPL bill will be.

1 year ago

Reply from Sunnova

We value your view, Barry Pitcock. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Nov. 7th, 2023

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Kim Roden

I lease my Solar System from Sunnova and I love it. In addition to being environmentally friendly, I have a consistent bill every month and it is reliable. It is the best decision that I have ever made!

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello Kim Roden, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

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Dave Spaven Orlando, FL

BETTEREARTH WAS MY INSTALLER C.C WAS MY PROJECT ADVISER. BETTEREARTH DID A FINE JOB ON THE INSTALL BUT TRIER PORTAL IS LACKING AS FAR AS BEING ABLE TO COMMUNICATE. C PROMISED ME MY FIRST YEAR OF PAYMENTS AND A CHECK FOR $1,507.08WHICH HAS NOT BEEN FORTH COMING AS OF THIS DATE. ALL I ASKED AS THAT HE BE STRAIT FORWARD WITH ME AND HE WAS NOT. MY SERVICE HAS BEEN ON LINE FOR ALMOST A MONTH AND THIS MONTH I HAD TO PAY DUKE ENERGY $203 WILL I GET ANY REBATE? I ASKED THAT CHASE CALL ME SO I COULD GET SOME ANDWERS HE WILL NOT ANDWER MY POST EMAIL OR CALLS TO DATE.

1 year ago

Reply from Sunnova

Hello Dave Spaven, We sincerely apologize for any inconvenience. In order to better assist with any concerns , feel free to reach us via email at customerservice@sunnova.com Incorporate your system Id and full name in order to receive the best assistance.

Oct. 27th, 2023

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Robert Killoran Wayne, PA

The installation, while structurally correct, left us with debris blowing off our roof for several weeks. The crew was a bit sloppy on-site. Overall, it was a pretty good experience beyond the minor annoyance of debris falling.

1 year ago

Reply from Sunnova

Hello Robert Killoran, We apologize for any inconvenience. Thank you for your message. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Oct. 26th, 2023

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Rachel Chandler Houston, TX

They were very thorough with their presentation about the Solar System, about how it would save on my energy bill. The representatives that talked to me were always knowledgeable and answered questions without hesitancy.

1 year ago

Reply from Sunnova

Hi Rachel Chandler, Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 23rd, 2023

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Connette Miller Phoenix, AZ

They were professional. They kept us informed of how long each step would take and called us each time to be sure someone would be home. Their installers were tidy and efficient.

1 year ago

Reply from Sunnova

Hello Connette Mille , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 19th, 2023

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Kenny Bain Marshall, TX

Communications needs to be improved upon. My inverter went out only several weeks after it was installed. It took over one month for a new one to be installed. The first day they were supposed to come, I waited all day and they never showed up. When they finally did come and make the replacement, the installers placed the Current Transformer in BACKWARDS, which not only caused my system to report crazy statistics, but it would not allow me to draw from the battery after dark. Furthermore, you as owner of a SolarEdge system cannot adjust any of the battery / storage profiles. You have to go through the installer and wait, often times having to make multiple requests.

1 year ago

Reply from Sunnova

Hi Kenny, we sincerely appreciate your feedback and we apologize for any inconvenience. We would appreciate the opportunity to turn this around. Please feel free to email us at customerservice@sunnoca.com.

Oct. 18th, 2023

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craig wagner Coopersburg, PA

I like how it show a close to real time production of the system. One minor things is that since my system has only been on for about 2 weeks the energy this month and lifetime energy should be the same and they are slightly off.

1 year ago

Reply from Sunnova

Thank you, craig! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

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Sheila Brown

The process from beginning to end was rather disappointing. Beginning with installation. Upon departure the Hatchway was left open and the basement was infested with flies. The upstairs ladder to attic was left down all day and only when my neighbor called at 8:00 pm to tell me my attic light was on did I realize why my air conditioner was struggling all day. I have written, shared disappointment in other visits and length of time process took.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

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Mark Murphy Salt Lake City, UT

Nice job on the project, saving us over $100 a month consistently compared to last year with no system. Not even bringing into light the increased rate change by the electric providers.

1 year ago

Reply from Sunnova

Hello Mark Murphy, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 2nd, 2023

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Rambo Hound Aliquippa, PA

So far only had one week of power from the system all is working fine. The reason for 4 stars instead of 5 is the customer service operators they have a foreign accent and speak very fast I have to ask them to repeat and slow down over and over. I am hard of hearing and talk on the phone through hearing aids.

1 year ago

Reply from Sunnova

Hello Rambo Hound, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously . We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 28th, 2023

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James A Jones Havertown, PA

Ian in the process of getting a second battery. The process has been smooth, however I can’t give a complete rating until my battery is installed. Looking forward to receiving it.

1 year ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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L M Was Newton Center, MA

Great Communication & Seamless Installation. There was an activation delay, but it had to do with Eversource and state laws/requirements. We strongly recommend our Solar Representative/Sales person, Cole House!

1 year ago

Reply from Sunnova

Thank you, L! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Keri Fry Boynton Beach, FL

Really happy we went Sunnova !! All the services they have provided so far along with their hard-working team members who made the process of installing a full panel system to our house such an easy process.

1 year ago

Reply from Sunnova

Thank you, Keri! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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James Bryant Lindale, TX

Sunnova Reps have been honest and fully transparent. They have taken the time to explain in detail everything that I have had questions about, and are trying to fix what Lumio did wrong.

1 year ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Mary Loechler Sterling, VA

Excellent service from the initial sales to a system that has been installed for two and a half years with no problems. I would highly recommend the company and the product to anyone who is considering a solar installation.

1 year ago

Reply from Sunnova

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Rolando Rodriguez Rosado

I think Sunnova is great. Good and nice people at the Customer Service Department. Excellent people working on the field, and an extraordinary people as sales executives. Really proud for being a satisfied customer.

1 year ago

Reply from Sunnova

Rolando Rodriguez Rosado, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 26th, 2023

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melissa doak

I had to call for assistance with a questionable panel and customer service was exceptional. I was given a case number and follow up email. Carlos explained what to expect next and was a pleasure to work with.

1 year ago

Reply from Sunnova

Thank you, melissa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Anita Hendrickson Las Vegas, NV

Sunnova has been wonderful to work with. The only thing is wish they would be more personable. It would be nice to have someone reach out once in awhile to see how things are going & have them check the equipment.

1 year ago

Reply from Sunnova

Thank you, Anita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Jr Houston, TX

Joseph from Sunnova made the buying easy. I had an issue with another rep from a different vendor and Joseph contacted me from Sunnova and helped resolve that issue. This company actually cares about its customers IMO.

1 year ago Edited December 8, 2023

Reply from Sunnova

Thank you, Jr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Jose Abrew Ocala, FL

I liked the way I received the paperwork on my email in order easy to find sometime people send me stuff through my email and they have to send it a few times they mess up alot

1 year ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Janet Lincoln Edgecomb, ME

The representatives who came to see me convinced me it would be a good idea to get solar panels. They spoke of the pros and cons. After that, I decided I did want them and they felt I would be approved.

1 year ago

Reply from Sunnova

Thank you for your message, Janet. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 25th, 2023

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Catherine Reeder

Very very professional on time did a wonderful job The work is very good and clean up is even better. I was amazed at the cleanup job they did. Looks beautiful panels look great I'm very pleased.

1 year ago

Reply from Sunnova

Catherine Reeder, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Sep. 25th, 2023

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Patty Kean Plymouth, MA

We liked all steps of the process. Our sales rep, Kevin L, was informative, hands-on, but NOT pressuring. The support staff has been prompt and efficient. Highly recommend!!! Go solar!

1 year ago

Reply from Sunnova

Greetings , Patty Kean, we are genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 25th, 2023

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Randy Kemp Troy, WV

Very dissatisfied with the people that sold me this they lied to me I am not getting the savings that I was supposed to be getting it’s very very disturbing that they let people like that do business

1 year ago

Reply from Sunnova

Hello Randy Kemp, thank you for taking the time to write this feedback to us. We apologize for any inconvenience you have encountered. We would like to get more information on your situation if you don't mind. Please contact our dedicated team via email at CustomerService@Sunnova.com with your situation or concerns.

Sep. 19th, 2023

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Alma Rosa Santiago Pizarro (Kary)

I am very pleased with the Service that Sunnova provides me. It is a very reliable company and they always have a way to resolve my "issues" since they have all the forms of communication to keep me up to date with them.

1 year ago Edited September 26, 2023

Reply from Sunnova

Thank you, Alma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Gary Bramble

Always very polite understanding. Also very helpful in the knowledge of everything going on with the solar panels and everything helping me through everything that I needed to do and also what was going on.

1 year ago

Reply from Sunnova

Thank you for your message, Gary Bramble. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 19th, 2023

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Domingo Ramos Alpharetta, GA

Solar energy is the energy for the future. Workin with Sunnova is a really god experience ever. I appreciate the treatment and professional service of Sunnova and Windmar energy team.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, Domingo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Jose Bussi

For the moment the service and the sales man was very respectful and very helpful, he take time to explain everything about the solar system and how can this help reduce my electric service for better peace of mind thanks

1 year ago

Reply from Sunnova

Thank you, Jose! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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R. V. Valrico, FL

Sunnova gives me and my spouse peace of mind. We appreciate the fact that we will have energy during adverse weather or during one of the many unscheduled power outages that occur in Puerto Rico.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, R.V! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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James Boyer

Great solar energy provider. Glad I took the step into this type of energy. Don't need or have to worry about any kind of power failure anymore. Don't wait and join right now, you won't regret it.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello James Boyer, Thank you for helping us convert more homes into energy-saving powerhouses! We're happy to hear that your experience is meeting your expectations.

Sep. 19th, 2023

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Anna Arroyo

They are very efficient and are very informed of the system. The personnel like the installers etc are very responsible, helpful and are ready willing and able to answer any questions in full details.

1 year ago Edited September 18, 2023

Reply from Sunnova

Hello Anna Arroyo, Thank you for helping us convert more homes into energy-saving powerhouses! We're happy to hear about your installation process and overall experience.

Sep. 19th, 2023

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