Sunnova: Read 6,315 User Reviews From Real Homeowners

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reniel rosado

Over 3 years now zero problems y excellent quality of materials used. Installed by experts with the experience needed. Peace in mind for me and my family

2 years ago

Reply from Sunnova

Hello! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 22nd, 2024

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Kevin

This company really cares about their customers. I've had nothing but good encounters with their staff. They are really professional and they know their stuff.

2 years ago

Reply from Sunnova

Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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warren critchley

I have been dealing with sonova for a while now. I have had no problems or questions. When I did have questions they were answered to my satisfaction.

2 years ago

Reply from Sunnova

warren critchley, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Mike Richards

I had a home presentation and signed on for it. 2 weeks later I was working for the company that did my install as a salesperson. It truly is at no cost to the consumer!!!

2 years ago

Reply from Sunnova

Greetings Mike! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Christian Colon

The service provided by the sales representative has been great. When a problem shows, he always back me up. Just by the service he provides, I strongly recommend sunnova.

2 years ago

Reply from Sunnova

Hi Christian Colon! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Jose Flores

I love the amount of energy that the panels are producing and what I didn’t like was that the seller gave me a different price than what I am paying now.

2 years ago

Reply from Sunnova

Hi Jose Flores! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Judy Davis Lake Havasu City, AZ

Very professional from start to finish. I'm able to monitor the system and know that it is producing. Looking forward to getting my first full month bill from unisource.

2 years ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 20th, 2024

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PAT groll Terryville, CT

Honest company from the start, from talking to me from the beginning telling me all about the solar and promising me there are no hidden gimmicks. Thank you

2 years ago

Reply from Sunnova

Hello Pat groll, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Billy Whitley Stafford, VA

Service took forever, sales people promised and said several things and did not follow through with anything, was promised 3 google devices for partnership with Home Depot and this was never delivered, was told I would have solar installed on both my detached garage and main house and this was incorrect, was told and shown by their specialist that the amount of solar I was getting would be sufficient to at least come close to breaking even with my electric bill, it has been almost 2 months of usage and even on an average day at 65 degrees and sunny, I don't even get 30% return on usage, the solar installation was also very difficult and cause multiple rescheduling event due to miscommunication at the office causing me to loose 2 days of PTO just for them to install on a weekend, and during the final inspection, their guys left everything open, from the attic, the panel left unscrewed and on the floor, to even the back door left wide open after they left. The SunNova Specialist also promised that I would be given an easily step by step guide on receiving any credits and Virginia rebates through their online system that does it all for you.... here we are months later and I haven't received anything more then my first bill! I feel lied too, over promised, and under delivered... would not recommend, if you want solar, just buy it yourself.

2 years ago

Reply from Sunnova

Greetings Bill Whitley, thank you for taking the time to provide us a review and you feedback. We sincerely apologize for the frustration caused. We would love an opportunity to remedy or assist with any issues you may have encountered during the installation. We will also complete a review of your system to ensure it is performing as expected. Pleas email us at customerservice@sunnova.com with your system ID and phone number and we will reach out to you right away.

Mar. 6th, 2024

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Stacey Melbourne, VIC

If I could give no stars a would Sunnova went in to our home while we were out of the country and had house sitters caring for our home. They forced a simulated power outage from the breaker box which broke 2 breakers, fried my stove and oven which are no longer functioning, and now outlets in 3 rooms of my home no longer work. They closed the work order, stating that everything is fine. I have called sunnova everyday for 2 weeks but they refuse to let me speak with any managers or people that can help. They are ghosting me and now I have to get a lawyer to get my house fixed. I am so upset and angry and just want the damage repaired.

2 years ago

Reply from Sunnova

Greetings Stacy, we sincerely apologize for any frustration cause. We would love to do a system review and obtain more details from you so that we may better assist. Please email us at customerservice@sunnova.com or call us at 1.866.SUNNOVA (866.786.6682) with your system ID and we will assist you right away. Thank you.

Mar. 6th, 2024

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Bob Whiffen

Process moved along well and communications along the way were excellent. System was just turned on so we will see if the anticipated benefit is realized.

2 years ago

Reply from Sunnova

Hello Eladio O Infante, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 18th, 2024

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Lewis Edge Johns Island, SC

Repair installation was done professionally by competent technicians. I would have preferred to have had the work done much sooner, so my solar would been restored in less than 30 days.

2 years ago

Reply from Sunnova

Greetings Lewis Edge, thank you for your 4-star review! We sincerely appreciate your feedback as it helps us provide faster, more reliable service. We're here to support you every step of the way!

Feb. 9th, 2024

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Zackary Bozarth

Going solar was easy going with the help of this great and fantastic company!! People were nice to chat with and broke down what I needed to know to switch!

2 years ago

Reply from Sunnova

Hello Zackary Bozarth, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Feb. 6th, 2024

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Dianne Clough Fuquay-Varina, NC

When we had questions, our representative Will, was always available to respond with a text, or picked up the phone if we called. Very professional.

2 years ago

Reply from Sunnova

Hello Dianne Clough, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 25th, 2024

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Keith LeMoine Groton, CT

Everything was explained down to the smallest detail and delivered quickly and professionally. We even went live ahead of schedule. The system looks great!

2 years ago

Reply from Sunnova

Hello Keith LeMoine, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 18th, 2024

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Vivian Lotfy Visalia, CA

Trustable Compony and some people saying good recommendations about them , that’s why I am feeling well to let them take care of my dollar service .

2 years ago

Reply from Sunnova

Hello, Vivian Lotfy. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 2nd, 2024

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Solar Franklinville, NJ

Everyone was very professional. Did a great job. Received everything promised and was informed of what was happening the entire time. Loved working with this company!!!!

2 years ago Edited January 2, 2024

Reply from Sunnova

Hi Solar, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Philip Naugatuck, CT

We are doing great after a year with Sunnova/Trinity! We have hardly paid any money to eversource for electricity. We are doing better than I expected!

2 years ago

Reply from Sunnova

Hello Philip, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Brenda Watson Clearwater, FL

Very professional. But sometimes communication wasn't possible due to not knowing Spanish on my part. So we communicated thru texting on cell phone. Everything was taken care.

2 years ago

Reply from Sunnova

Thank you, Brenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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baljeet singh Mohali, PB

The installation of solar system was pretty easy. Everything was explained in detail and hastle free l. I am fully content with installing solar and made the right decision.

2 years ago

Reply from Sunnova

Thank you baljeet singh, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Jan. 3rd, 2024

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Denise Campo

Great product, excellent customer service. no issues with install, got a highly qualified installer and was able to get a new roof installed at the same!

2 years ago

Reply from Sunnova

Thank you, Denise! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Denise Garratt San Diego, CA

Sunnova gives us peace of mind. They maintain our solar panels and let us know when we need maintenance if or when we need. It's nice to know we're taken care of.

2 years ago

Reply from Sunnova

Thanks for reaching out to us, Denise Garratt. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 26th, 2023

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paul dooner Hammonton, NJ

Super fast and easy process. Paid nothing out of pocket and the new panels look great. Always thought they looked tacky but not the new ones. They are sleek and look good

2 years ago

Reply from Sunnova

Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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emmy padilla Palm Bay, FL

Switching over was a painless procedure, The technicians moved quickly and neatly, the agent came over and switched my power on because I was unsure. I didn’t give five stars because I have not seen my electric bill yet.

2 years ago

Reply from Sunnova

Thank you, emmy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Zach Henley

Great service and the communication through the process from start to finish was top notch. I was always aware of the next steps and when they were going to occur.

2 years ago

Reply from Sunnova

Thank you, Zach! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Bree Ward Norwich, CT

Very friendly, professional, and knowledgeable. They answered all of our questions and walked us through the whole process step by step. Definitely recommend.

2 years ago

Reply from Sunnova

Hello Bree Ward, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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Marianne

Great customer service. Installation crew were excellent. Follow up inspections took a long time, but that has to do with the town making an appointment.

2 years ago

Reply from Sunnova

Thank you, Marianne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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S Massey

The sales team (Hector and Jacob) were very knowledgeable and explained the product and process in a way that was easy to understand. I highly recommend them!

2 years ago

Reply from Sunnova

Thank you, S! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Tom Koff Washington, DC

From the first person I spoke to till the last person, I received honest answers.The respond time was excellent.During the process, we were giving updates weekly

2 years ago

Reply from Sunnova

Hello Tom Koff, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 21st, 2023

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Chris Formica

They didn't charge us until our system was up and operational, and now we pay less for solar than we did for our electric bill, and it covers all of our electric bill.

2 years ago

Reply from Sunnova

Hi Chris Formica, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Dec. 14th, 2023

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Richard Hare Fresno, CA

The system works great. The crew showed up on time and worked quickly to finish the install. I have had no issues with the system or problems with my roof.

2 years ago

Reply from Sunnova

Richard Hare, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 14th, 2023

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Mike L. Naples, FL

I’m a little confused because my first payment was posted but I still don’t have access to see my production from my solar panels so I don’t even know if they are producing, can someone please call me to help me with this step

2 years ago

Reply from Sunnova

Hello Mike L., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 13th, 2023

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Andy Holmes Atlanta, GA

On time, even though we live in the middle of nowhere. Very friendly, fast, kept me up to date on the work as it was being done. Couldn’t ask for better.

2 years ago

Reply from Sunnova

Hello Anthony Holmes, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 12th, 2023

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melanie r janowsky Sebring, FL

So far everything that was told/explained to us was accurate, no hidden agenda. feel the company & it's sales person was honest which is rare i this day & age

2 years ago

Reply from Sunnova

Thanks for reaching out to us, melanie r janowsky. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 12th, 2023

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Vicki Nicholls Englewood, FL

Easy transition. No out of pocket expense. They did exactly what they said they were going to do. They walked us through the entire process in a way we understood.

2 years ago

Reply from Sunnova

Hello VIcki Nicholls, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 12th, 2023

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Matt L York, PA

Very easy company to work with. I am definitely looking forward to the long term savings on my energy bill as the rising costs of electricity have been mind blowing lately.

2 years ago

Reply from Sunnova

Matt L, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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Kvangerven Tampa, FL

Atrocious company! They basically are attempting to scam me! Contracted for solar, heat pump, and main electrical upgrade. They installed an AC, wrong SEER and manufacturer, and didn’t install a new main electrical, which I was told was necessary to pass inspection. My solar was installed, 12 months later than what I was told, and 15 months from contract signing (breach of contract). Sunnova refuses to complete my install but expects payment. I am unable to pay for services not received. Sunnova has literally attacked me, connected bank account to autopay without approval, reported me to credit bureaus, filed a UCC against my home, and trespassed on my property to shut the panels off. Try to call a manager, good luck, you have to leave your number and pray they call you back (if they do it’s usually a week after your original, if you miss them tough luck). Try to send legal documents representing yourself, good luck, they told me they won’t respond unless you have a lawyer. This company is absolutely horrible and they come from fraudulent backgrounds. Avoid at all costs. They cast large rain clouds over the solar industry.

2 years ago

Reply from Sunnova

Hello Kvangerven, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 30th, 2023

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Jesus Benavides Citrus Heights, CA

System goes offline and I can’t tell if it is working or not. My phone gets unpaired also. This system has communications issues and we can’t rely on it to see what if anything it is doing. We don’t know if we’re getting any solar power or if the battery is being charged. I would like to have someone contact me at home to correct these issues.

2 years ago

Reply from Sunnova

Hello Jesus Benavides, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 29th, 2023

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Deidre Ingvardsen Houston, TX

Generac scheduled an appointment with Sunnova on our behalf because our solar panels and battery pack isn’t working again. I confirmed visit and stayed home all day and no one showed. I called Sunnova and they said their technicians arrived at my address and I wasn’t home and there were no solar panels at my location. No one called me that day. They had “closed our case”. I called Generac back the next day and Sunnova, yet to get a new appointment. 90k worth of regret here. Install was a nightmare and never had worked properly. Parts under warranty but can’t get serviced. Installer won’t answer calls. 2008 we had solar panels (Whilhite Energy) and they worked perfect, good service. Always worked. Steer clear of Sunnova

2 years ago

Reply from Sunnova

Hello Deidre Ingvardsen, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

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Bob Carr

It took 7 months to resolve a service call. Sunnova failed miserably at communicating, had they asked the right questions, it would have been resolved on the first day. They needed fall protection gear to service my panels. They wrote up ticket as needing materials instead. When you call in to get the service call complete, the clowns that answer the phone can't connect you to the right people because they're waiting on materials. No amount of talking will get them past this miswritten condition. Successive crews come out with fall protection only to discover that it is incompatible with the roof. They leave, another crew comes out, discover their gear won't work. Rinse repeat. I suggest that they give me sufficient notice and I can have a bucket truck waiting. Nope, they show up unannounced. The final attempt, they finally are trying to resolve this with management, and while doing some idle talking, it's discovered that they didn't need to replace or check anything because the part they are checking is the updated part. They never took the time to talk and find out. I would jot recommend Sunnova.

2 years ago

Reply from Sunnova

Hello Bob Carr, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

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Estefanie Franco

The experience was made better by all the employees assigned to my case. Friendly, diligent, knowledgeable. Easy process, great price and high technology.

2 years ago Edited November 21, 2023

Reply from Sunnova

Hello Estefanie Franco, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 22nd, 2023

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Nick Glendale, AZ

Every person we were in contact throughout the process were exceptional. They treated us with care and concern. I would do it again. The team was outstanding!

2 years ago

Reply from Sunnova

Hello Nick , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 15th, 2023

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Rod Fulce Canyon, TX

I appreciate the time the salesman gave me and help throughout the process. The workers were first rate. I still don't know how to read the meter but that's Excells deal.

2 years ago

Reply from Sunnova

Hello Rod Fulce, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Tanika

I really like everything about the company from the sales reps explanation of the services to the contractors who perform the installation in a quick and precise manner.

2 years ago

Reply from Sunnova

We appreciate your review, Tanika. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Nov. 7th, 2023

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Ann Marie Burgess Wappingers Falls, NY

The whole process was very simple and actually very quickly. It was done that my solar panels were on my roof and within a couple of weeks here I am up and running.

2 years ago

Reply from Sunnova

Hello Ann Marie Burges, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

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Charlene Miller

After no other company, including the installer, worked on the unit it never worked until Sunnova worked on it. From the time they left we have had no problems.

2 years ago Edited June 13, 2024

Reply from Sunnova

Thank you, Charlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 23rd, 2023

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Ben Owens

Easy to communicate with and didn’t leave us guessing. All representatives and contractors were very kind and mindful. A pleasant experience through and through.

2 years ago

Reply from Sunnova

Greetings Ben Owens, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 23rd, 2023

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Brian Lindsey Venice, FL

This is one of the worst companies that I’ve dealt with in a long time. The sales person was nothing but a snake oil salesman. To deal with this company is a joke. I’ve reached out to them several times to have a panel installed that they did not install during the insulation, and it was nothing but a hassle to get them to do their job. They didn’t even believe me that one of the panels was not installed, to the point that I had to take photos of the missing panel and then emailed them in order for them to send an install crew back out to install the missing panel that should have been installed correctly the first time! I would not recommend this company at all to anyone. If I had to do it all again, I would not go with this company, or have solar installed on our house.

2 years ago

Reply from Sunnova

Hi Brian Lindsey, Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us. Please email us at customerservice@sunnova.com with your system ID and we will gladly reach out to you with any concerns or questions you may have.

Oct. 20th, 2023

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James Ellis

They are picking up generac contract work from the defunct and bankrupt pinkenergy/powehome solar. So I assume that makes me a low priority because they set up appointments without checking with me, then the workers show up. Pull into my driveway and without even getting out of the truck just turn around and leave. I call to get info and I'm told they needed to order parts, without actually looking at my system. I set up another appointment, no one shows up at all. I set up a 3rd appointment, they show up 5 hrs late, walk on my panels and don't really do anything. I turned down overtime 3 times to be there, losing hundreds of dollars in income, and still have unlabeled breakers and batteries are on the wrong circuits

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. Please contact us at (866) 786-6682 or at customerservice@sunnova.com

Oct. 18th, 2023

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Suman Sharma

Very friendly and professional company, they are quick and appreciated your time and value, David and his team was so quick and they finished the project in promised time.

2 years ago

Reply from Sunnova

Thank you, Suman! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 13th, 2023

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