Sunnova: Read 5,942 User Reviews From Real Homeowners

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M Khat Denver, CO

So far Sunnova has been very good at responding to any issues and they communicate well. I don't have any experience with any other solar companies, but so far I have been happy with how Sunnova has performed.

1 year ago

Reply from Sunnova

Hi M! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 14th, 2023

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Carmen Arana Cape Coral, FL

I like sonova because I am going to save money on electricity, I was paying too much, it was an exaggerated amount, thanks to sonova I can have that money to spend on other things for the home

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carmen! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 15th, 2023

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Jagdeep Singh Singh Fresno, CA

I like Sunnova. I have solar from 1 more competitor for a different house but they never called to make sure the output. Sunnova makes sure that the output remains as promised through the years.

1 year ago

Reply from Sunnova

Thank you, Jagdeep! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Bob Scholz Fresno, CA

The representative that we worked with, Luca, did a fantastic job! Every question we had he answered quickly and expertly. He was always available when we called and explained things to us in layman’s terms.

1 year ago

Reply from Sunnova

Hello, Bob Scholz. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

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Shelly Saczynski Wallingford, CT

Very professional installation, excellent service, great value, no upfront cost to us. I love thinking about those panels up on the roof humming away in the sunshine, contributing to a cleaner environment.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Shekky Saczynski. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 14th, 2023

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jim alcorn MI

In 30 minutes they figured out what another company hadn't been able to fix/figure out in over a year. Got my panels back online within minutes, and got the exact parts ordered to fix the remaining issues

1 year ago

Reply from Sunnova

Hello jim alcorn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Sep. 7th, 2023

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Kris Mettelmann Champaign, IL

The whole process was very easy. The installers were great and all of the paperwork with the city, the electric company, etc was pretty much handled and I just had to sign off. Very painless.

1 year ago

Reply from Sunnova

Hi, Kris Mettelmann. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 7th, 2023

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Bonnie Caron

Applying for financing was very easy ! Speaking with customer service to set up automated payments was quick and many dates to pick from .. automated payments gives you a discount.

1 year ago

Reply from Sunnova

Hi Bonnie Caron, We appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 7th, 2023

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John Dahlen Las Vegas, NV

The service was outstanding. If I ever had a question or concern I could reach out by phone or text and got an immediate response from them. They also kept me in the loop as to what was going on in the process

1 year ago

Reply from Sunnova

Hello, John Dahlen. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Keith Woodson Walden, NY

I was very pleased with the services that Sunova offered. I will refer them to any, and everyone that I come across from the start of the job to the finish of the job. I was very pleased with all the services.

1 year ago

Reply from Sunnova

Hello, Keith Woodson! We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Kenneth Lawson Rancho Cucamonga, CA

I liked the equipment and the installation. The lease contract Seemed wordy and too lengthy. The equipment caused a small Leak in two areas in my upstairs Bedroom. The installation company Repaired the cause of the leaks.

1 year ago

Reply from Sunnova

Hello Kenneth Lawson Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

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Trudie Boeker Washington, DC

From start to finish they have given us a time frame and kept us in the loop. They originally gave us a date and they were right on. The sales personnel thru the install people were professional and kept us informed.

1 year ago

Reply from Sunnova

Trudie Boeker, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 5th, 2023

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Blair

Took to many calls to get a correct time and day. Also was lied to about a Technician showing up, when they didn't. They said to cutomer service my panel was inaccessible. Yet my panels are on the outside of my home. Also, my dog would have alerted me someone pulled into my drive way. But, the Technician that did show was quick and explained the problem quickly. Reason for a 3 out of 5

1 year ago

Reply from Sunnova

Hello, Blair. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Hoo Dat Uxbridge, MA

The process obviously took several months, but the Sunnova team communicated pretty well and kept in touch at each step of the way. Made the process painless other than a few days install.

1 year ago

Reply from Sunnova

Hello, Hoo Dat! We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Jonathan McDonough Stonington, CT

Salesperson said that certain things like an outdated electrical mast pole and a leaking roof would be covered if we went solar. Also mentioned some trees that might causecproblems, but crew that came out could not find leak and did not even make note of mast or trees. Fought with salesperson and finally got roofers to fix leak, but they did nothing about the rest that was promised. Felt a bit like bait and switch, especially once project was complete and salesperson said that nothing can be done now. Will keep our agreement, but will not look to continue with Sunnova once our contract is up.

1 year ago

Reply from Sunnova

Thank you so much for your honest feedback, Jonathan McDonough; it's important to us in improving our services. We would like to extend our sincere apologies for any inconvenience and frustration caused. Should you have any further concerns or questions, please do contact us at customerservice@sunnova.com with your system ID and phone number.

Aug. 29th, 2023

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Achilleas Giotitsas Brooklyn, NY

Everyone involved was very professional throughout. From the sales agent to the installation of the solar panels and everyone in between. They did a wonderful job and I am glad I went solar.

1 year ago Edited September 26, 2023

Reply from Sunnova

Hello Achilleas Giotitsas, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 25th, 2023

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kim donovan Port Charlotte, FL

I would have never known that my initial instal was at fault for my system failure, he showed me everything that was not done properly so I could get AC/DC solar to correct the problem

1 year ago

Reply from Sunnova

Thank you for your message, kim donovan. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 25th, 2023

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James Heckel

Sennova made my experience very enjoyable They were right on time every step o the process and kept me up to date on the Status and schedule for the next phase of the project I am very pleased with the way it took place

1 year ago

Reply from Sunnova

Thank you for reaching out to us, James Heckel. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Aug. 24th, 2023

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Veronica Saunders

Everything was done timely and precessional with the approval NV Energy I am in the last stage. We turned on the solar panels and I am exited to reap the benefits and lower my electric bill!

1 year ago

Reply from Sunnova

Greetings Veronica Saunders, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Aug. 24th, 2023

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CHARLESTON JARVIS Keller, TX

Great customer service and support through out the entire process. They understood my needs and answered all my questions up to completion. Even after installation was completed I was not blown off when called with concerns.

1 year ago

Reply from Sunnova

Greetings CHARLESTON JARVIS, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 18th, 2023

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Johnny Oram Bullhead City, AZ

The technician sent out for the installation of the replacement inverter was professional, respectful and very helpful. The time lapse from the delivery of the inverter to your call for an appointment was excessive, particularly when your text stated it would be 5 days and it was 4 weeks.

1 year ago

Reply from Sunnova

Johnny Oram, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Aug. 17th, 2023

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Ralph Kolbush

New customer and so far so good, no issues. Looking forward to my solar equipment to offset my power consumption!! The billing is simple and straightforward and our equipment is working flawlessly.

1 year ago Edited August 17, 2023

Reply from Sunnova

Hello Ralph Kolbush, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 18th, 2023

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Marianne Lusch Dorr, MI

I was receiving PVLink errors. I had been getting these since PowerHome Solar(PinkEnergy) installed my system. The links were replaced several times. Sunnova’s crew came out to resolve the issue. All they did was clear the error message. I am concerned that this will remain an ongoing issue. I paid a lot of money for this system, and was told at the time of sale that everything is guaranteed for 25 years.

1 year ago

Reply from Sunnova

Thank you for getting in touch with us and bringing your concern to our attention. We can guarantee that your system is under waranty for the whole of the 25 years should any issues arise. Should you still have concerns, please send us an email at customerservice@sunnova.com with your system ID and phone number so that we can access your account details and provide you with assistance.

Aug. 10th, 2023

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D Porter

The technicians were courteous and professional. Both the roof and solar panels installation went very well. I would have given both a 5-star rating if (1) the roofers had removed the extra roofing materials and (2) if the solar panels installers did a better job cleaning up after the installation.

1 year ago

Reply from Sunnova

D Porter, thank you for sharing your honest feedback! We're genuinely excited to have you join us. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 8th, 2023

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Mary Klingler Cincinnati, OH

So far the 2 fellas that came out was very professional and knowledgeable, so we'll see as time moves forward, beings this was my first visit and encounter with this new company

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Mary Klingler. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Aug. 8th, 2023

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Sharan Jayanti

They have followed up till installation and were ready with everything by the time i closed the house. Its nice. I would have given 5/5 if Few times they have understood what i was asking for. After few times they understood my questions and worked to help me.

1 year ago

Reply from Sunnova

Hello Sharan Jayanti, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 8th, 2023

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Jason Gutierrez San Tan Valley, AZ

Friendly salesman and office staff. Office responded promptly if I had questions and explained the process well. Only had communication issues with 3rd party installers rescheduling

1 year ago

Reply from Sunnova

Hello Jason Gutierrez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 8th, 2023

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Mike Austin, TX

From contract to in service, the process was virtually painless. I particularly liked that the project manager from Sun Solar Solutions , Tony R, kept me informed about the progress each step of the way.

1 year ago

Reply from Sunnova

Greetings Mike, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Aug. 4th, 2023

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Jennifer Antantis Coraopolis, PA

From start to finish, very professional! Workers were all very nice and worked hard! I would recommend both the roofers and the installers to anyone I terested in going solar! Thank you!

1 year ago

Reply from Sunnova

Hello Jennifer Antantis, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 2nd, 2023

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Jo Ann Conrath

We are so very happy with our new Roof. We have received a lot of compliments on the color and how amazing it was done in a day . Also the crew was very good cleaning up after the was completely done.

1 year ago

Reply from Sunnova

Greetings Jo Ann Conrath, and welcome to the Sunnova Family! We're genuinely excited to have you join us and are glad to hear your enjoyment with the new roof. Thank you for choosing Sunnova!

Aug. 2nd, 2023

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Chris Conway Farmington, MO

We had no information about this company taking over from the previous company. We knew that they were in bankruptcy but were not contacted with any information to keep us up to date and changes made. We were not home at the time of the technician’s arrival, but we did have a notification on the front door that they had been there and made changes to the converter. I was never educated enough on making changes and technical support was limited so I had made some changes hoping for better results. Hopefully the changes made by the technician will lead to better production. Thanks

1 year ago

Reply from Sunnova

Hi Chris Conway! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Aug. 2nd, 2023

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Floyd Juszli Stow, OH

The service was great. They came out to provide warranty service for our Generac system and they were very professional. Leading up to that the communication was terrible. I had an open work order for three months. I would call and email to follow up and got the runaround every time. I had to contact Generac to “shake the tree” to see if we could at least set an appointment! No one ever called or emailed to set up this service, they arrived unannounced fortunately I was home.

1 year ago

Reply from Sunnova

Hello Floyd Juszli! We appreciate your comment and would like to apologize for the bad experience you had. Thank you for the opportunity to service your system!

Aug. 2nd, 2023

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Erin Welby Ludlow, MA

From beginning to the end of the process, every team member was super responsive and proactive. We are thrilled to have solar for our home and highly recommend this over others.

1 year ago

Reply from Sunnova

Greetings Erin Welby, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 28th, 2023

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Beth Derhake St Louis, MO

Juan and Mike came to work on my panels and were very informative and efficient. The only reason I gave 4 stars js because the company serves so nany atates that it took months for them to be in my state for the appointment. When dealing with anyone in the company, very friendly, helpful, understanding, and informative.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Beth Derhake. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support and honest experience!

Jul. 26th, 2023

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Victor Leon

Our sales guy, Rob, who is very informative, knowledgeable, and responsive, easy to work with during this process. Unfortunately, there was a miscommunication between the layout plans and the install team/electricians /inspectors which ultimately delayed the installation and all of the inspections so we weren’t insanely pleased with all of that.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention. Victor Leon. Can you send us an email at customerservice@sunnova.com with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you

Jul. 24th, 2023

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Kenny H Johnson Atlanta, GA

So far not impressive, every time i call i get only an 888 number, company is based out of texas and i feel like what i have is just not their interest. They contected me asking for my email to get a generac installation for a new switch box. Come to find out they show up unnounced asking where i am when they said they would schedule with me and confirm date and time. No email and no text no phone call, just showed up. Had to get my wife to close our boutigue 5june and leave and meet them. Guy said yeah we aint doing this pulling lines baxk through her to replace whats needed. We will give this back to sunnova and they will be in touch to schedule a complete diagonstic and replace whats needed. So 6 months back on the grid and still paying for a solar system we cant use. Frustrated beyond belief with no resolution. I hope someone at their corporate reads these because i need answers and help to finish a simple task. How hard is this! Kenny Johnson

1 year ago

Reply from Sunnova

Hello Kenny H Johnson, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Jul. 21st, 2023

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Rose Wise Gilbert, AZ

Every step of the way, the company let me know what was happening! The service was great, the employees did a fantastic job and cleaned up after themselves! It has been a great experience . Thank you very much!!

1 year ago

Reply from Sunnova

Rose Wise, thank you for your message! We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 21st, 2023

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Patsy Townsend Lancaster, OH

I liked the guys. They were very nice. They diagnosed a different problem. They said the inverter is not working. I will be even happier if the solar system actually works.

1 year ago

Reply from Sunnova

Patsy Townsend, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We hope to continue to resolve your concerns or any issues that may arise!

Jul. 21st, 2023

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S.A. Smith Laurelton, NJ

It was pretty much was as they said it would go as far as timeline. Product is great. The roofers were very careful of everything on the roof and around the property. Super clean. Very hard workers.

1 year ago

Reply from Sunnova

Hello S.A. Smoith, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 20th, 2023

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Daniel Munoz Visalia, CA

So far I show no activity in my production. I’ve been told that my panels are active. And received an email that I should be able to view production within 1-2 days. It’s now been a week, I still don’t show any activity. I’ve called customer care and was told that the email was wrong, it will show production within 1-2 weeks. I asked what if nothing is producing? They said we’ll take it to the next step, but won’t know until 1-2 weeks. I asked to speak with a supervisor, he said my account is different because I paid for mine in full. He fully paid accounts have to be handled differently and he would call back. I have yet to hear anything, and it’s been over 24 hours.

1 year ago

Reply from Sunnova

Thanks for choosing Sunnova Daniel Munoz! We've seen your review and would like to help. To help us address your concerns promptly, please send us an email at customerservice@sunnova.com with your system ID or case number. We appreciate your cooperation and are committed to helping to resolve your concerns.

Jul. 20th, 2023

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ddaily75 Midland, MI

Really impressed by the Sunnova team that came out to update my Generac system. Very professional and knowledgeable - I really appreciate the level of follow through by this company. Extremely satisfied.

1 year ago

Reply from Sunnova

ddaily75, Thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 18th, 2023

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Jamie Cottrell Mingo Junction, OH

They were very thorough, even though we were not home when they came. They left us a completed work order form, stating that everything was in working order. So glad they came and checked everything!

1 year ago

Reply from Sunnova

Thank you, Jamie Cottrell! We aim to provide the best customer experience. We are thrilled that you're a member of our Sunnova family!

Jul. 17th, 2023

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Steve Torpey Buzzards Bay, MA

The bureaucratic process of installers taking pictures of their work, then sending them in for review, then send a repair request, then scheduling the repair, then completing the repairs wastime consuming and delayed the installation. Particularly when this occurs several times. I appreciate the discrepancies the reviewers found but my expectations are that the installation should be done right the first time. It took over six months from contract signing to operational system which should take no longer than four.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention, Steve Torpey. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Jul. 17th, 2023

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Cary Whiteley Lititz, PA

We have had a great experience with the solar panel install so far. Installers were courteous and informative. Web site showing production is easy to use. Would like to see output of individual panels. I've seen other sites that showed the grid and performance of each panel. Overall very pleased.

1 year ago

Reply from Sunnova

Thank you for your message, Cary Whiteley. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 10th, 2023

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David Cook Reading, PA

They were very communicative the the whole process. Quick to respond to questions and the installation and activation of our solar system went just as they explained it to us.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, David Cook! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 10th, 2023

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Dottie Gordon Leesburg, FL

Our salesman Manny and his assistant Mina kept us up to date on everything that was happening and what to expect. They gave us the confidence to go ahead and go solar. So glad we did

1 year ago

Reply from Sunnova

Hello Dottie Gordon, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 29th, 2023

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Lucille Marino

The workers were very efficient and everything left nice and neat ..every person here the day of installation had their specific job so they are highly trained in their field 👍🏻

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Lucille Marino!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Rhonda Jackson Wesley Chapel, FL

Costomer service was excellent . One flaw was no show when the county came to inspect. I just need confirmation when my TECO will do their inspection. There may be an overlap in service.

1 year ago

Reply from Sunnova

Hi Rhonda Jackson! We appreciate your feedback. Thank you for being part of the Sunnova Family! Please provide us with your system ID as well as a phone number to better assist with your concerns.

Jun. 27th, 2023

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D Scull Lebanon, PA

I would recommend this company to everyone. They were efficient, cordial, on time, and cleaned up after themselves. The company has been very informative before and after installation

1 year ago

Reply from Sunnova

Hello D Scull, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. -Loamy P.

Jun. 14th, 2023

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Jim B Orlando, FL

So far I am happy with my choice to deal with sunnova. The sales person was friendly and easy to deal with. The installation crew were professional. The enphase equipment is excellent.

1 year ago

Reply from Sunnova

Hi Jim B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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