Sunnova: Read 6,066 User Reviews From Real Homeowners

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Eliezer Bay Shore, NY

The agent I last spoke with confirming the transfer was polite and concise. But my overall experience with Sunnova as a whole is average. I called on more than one occasion and never received a call back, even after leaving voice messages.

5 years ago

Reply from Sunnova

Thank you for your feedback Eliezer . We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you please send me your system ID and a phone number where we can reach you? We will look into this right away. Thank You. ^OA

May. 10th, 2019

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Scott L Cassville, NJ

I Purchased a home that had a Sunova system installed before we bought and I assumed the lease . It has been three years since we purchased a home and we now need a new roof and when I contacted Synovus I was told the cost of removing the panels and putting them back up is over $4000 ! That is going to make my roof replacement a $12-$15,000 proposition not counting gutters , which have been damaged by snow sliding off the solar panels. I almost wish I hadn’t purchased this home

5 years ago

Reply from Sunnova

Hello Scott L., thank you for reaching out. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business. Would you please provide a contact number where we can reach you via private message? You can also send your information to and one of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. ^MO

Apr. 29th, 2019

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Rosemary L Farber Macungie, PA

So far, I have had my solar panels installed and solar service started. And all has gone well. I have been informed of everything that was happening and what was expected to happen.

5 years ago

Reply from Sunnova

Thank you for reaching out Rosemary, we appreciate your positive review. Welcome to the Sunnova Family! ^KM

Apr. 18th, 2019

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Lisa Morrisville, PA

Very friendly and outgoing. Always available for questions or concerns any day of the week. Fast and reliable installation, cleaned area very well after installation. Very happy customers!

5 years ago

Reply from Sunnova

Thank you for the note, Lisa. We are thrilled that your experience reflected what we strive for. We appreciate the positive feedback! ^MO

Mar. 29th, 2019

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Teresa Las Vegas, NV

I appreciated the fact that I was made aware of every step through out the process from beginning to completion. Thank you and I look forward to clean energy and lower energy bills.

5 years ago

Reply from Sunnova

Hello Teresa, we are excited to welcome you to the Sunnova family! We work hard to make sure you understand every part of the process. Thank you for helping us convert more homes into into energy saving power houses! ^JG

Feb. 14th, 2019

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Armand Savoie Gardner, MA

Very professional on every level. Installation was done on schedule and according to code followed by inspection and approvals to turn the system on. Now it’s up to the weather and management of power to see the benefits.

6 years ago

Reply from Sunnova

Hello Armand! we value your positive feedback. Welcome to the Sunnova Family!

Nov. 13th, 2018

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Norberto Rodriguez New Haven, CT

Everything they said they were going to do, they did it. Professionally and in a timely manner. I recommend Sunnova to anyone interested in seeing the power of the sun lower your electric bill.

6 years ago

Reply from Sunnova

Thank you for your note Norberto, We are thrilled that you are now a member of the Sunnova family!

Aug. 28th, 2018

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David Aparicio Montebello, CA

They take a long a long time ( setting dates after previous visits) to get things set up , actually the structural part was set up but the hookup takes a while and our yard looks like crap thanks to them. its been over 2 months maybe three we nave been waiting for them to finish the job. They show us a rating off five stars from their brochure. The people that set up the panels were very kind, but it's all a matter of tome when the inspector gets there to approve the work which is about a months wait another crew shows up a couple weeks later to install panels boxes for electrical. Were still waiting since early April it is now July.

6 years ago

Reply from Sunnova

Hello David, thank you for reaching out. We are sorry for the delay on placing your system in service. We would like to review your account and provide further details and updates. Could you please provide your system Id or contact number on a private message? Regards. ^KM

Jul. 27th, 2018

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Rhonda Chambers Spring, TX

Not really happy with this company at the moment. I am trying to deal with this company to pay them . But because my husband is on the loan from them they will not help me out. Never mind that he has gave them authorization more than several times to talk to me. It is very frustrating. I will say that the lady that was on the phone with me when I went off was very professional. (It wasn't her fault-so I apologized). On the system. It is not producing as much as I would like. Still getting electric bills.

6 years ago

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Bashli Levi Cliffwood, NJ

I mean over all they did great job, the term is longer but, there is service assurances on production. When ever I call customer service they always help me out with my concerns. I'm really surprised that the reviews are so bad here.

6 years ago

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Michael DeAmore Sicklerville, NJ

Sunnova has the best solar rates hands down. They do not increase over time like all the rest do . I tell people this and for some weird reason they go somewhere else . It’s crazy but true .

7 years ago Edited May 24, 2023

Reply from Sunnova

Hi Michael DeAmore! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Rose Gibson San Francisco, CA

It was an extremely easy install. Communication was great. Very happy with the service and the design of the system. You can't even tell I have solar. Panels are on back of house and the switchover was seamless.

8 years ago

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James Hickey Jr San Francisco, CA

Everything was done following the schedule that was set and the installers were neat and careful with my house and grounds. Sunnova was constantly checking and informing me of the next steps.

8 years ago

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Karen Berlin Los Angeles, CA

We have had the system on our roof for one year now. The sales department was great, quick and easy installation. But after having it for a while and seeing our bills and the constant fight with DWP the solar co. has been no help. There customer service sucks!!!! They told me to call DWP if I had a problem with the bill. They do not listen or call you back. I really need help with getting thru to them that they are over charging me for the service, it does not cover my bill and I am still getting charged from DWP. I am actually paying more now then before we go solar. So I say it is a rip off I would not do it again. If I could take it off and throw it in the alley I would.

8 years ago

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Charles Corum San Francisco, CA

Good initial contact by Tyler Mason, and good follow up letting me know when the city inspection and approval by San Diego Gas and Electric were completed. Clean install, and the system is up and running like clockwork.

8 years ago

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Lawrence Glover San Francisco, CA

I was very satisfied with customer service all round, they kept me informed of every step without me having to inquire and the crew who did the installation was very professional.

8 years ago

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Frank Rodriguez San Francisco, CA

From beginning to completion, the process went as promised. With Mr T. Jones thorough and outstanding presentation of your product. To the final completion of installation of system, the experience was great.

8 years ago

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Noreen Graham San Francisco, CA

Everything from sign up to installation was done quickly and efficiently. Everybody has been very cordial. Our sales rep Randy was a very pleasant man that pushed to get all this done before the rainy season set in.

8 years ago

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Darryl L Taylor

The process went smoothly, but it also took longer than expected to complete.

2 months ago

Reply from Sunnova

Thank you, Darryl! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Joaquin Arbolay

Good service, attending and good company.

2 months ago

Reply from Sunnova

Thank you, Joaquin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Francine Gomez

Excellent service. Isaiah our rep. Was wondering

2 months ago

Reply from Sunnova

Hi Francine, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Oct. 17th, 2024

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Charlene Wieschowski

The technician was on time and came and did the job

2 months ago

Reply from Sunnova

Hi Charlene, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Oct. 16th, 2024

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Catheline Americain

They took care of everything and I like that

2 months ago

Reply from Sunnova

Thank you, Catheline! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Andrea Fera

Quick, understanding and fast to implement solution

2 months ago

Reply from Sunnova

Thank you, Andrea! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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Jeannette

Very fast and efficient. Works awesome.

2 months ago

Reply from Sunnova

Hi Jeannette, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Anthony Carruthers

Excellent service, installation and followup

2 months ago

Reply from Sunnova

Hi Anthony ! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Oct. 14th, 2024

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Ssimpson

Everything. Seamless. Communication and service outstanding

2 months ago

Reply from Sunnova

Thank you, Ssimpson! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Donna Racik

they have been so prompt and helpful for a number of issues

2 months ago

Reply from Sunnova

Thank you, Donna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Kym Young

Knowledgeable staff answered all my questions

2 months ago

Reply from Sunnova

Thank you, Kym! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2024

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Colleen

Very friendly and knowledgeable workers!

2 months ago

Reply from Sunnova

Hi Colleen, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 7th, 2024

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Domingo Gonzalez

Good service. Alway William to help the customers.

2 months ago

Reply from Sunnova

Hello Domingo, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.

Oct. 7th, 2024

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Vernon Reid Jr

I haven't had any issues with the product.

2 months ago Edited November 26, 2024

Reply from Sunnova

Thank you, Vernon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 4th, 2024

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Nancy sou

Sunnova ,team work very nice, excellent job

2 months ago

Reply from Sunnova

Hello Nancy. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Oct. 3rd, 2024

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John Gaffney

Everything went smoothly from start to finish.

2 months ago

Reply from Sunnova

Hello John, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Oct. 2nd, 2024

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carol barnes

There was a slight miscommunication of the date of my appointment.

2 months ago

Reply from Sunnova

Hello Carol. Thank you for your 4-star rating! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Thank you for giving us the opportunity to serve you better.

Oct. 2nd, 2024

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Vaughan

Knowledge of your technicians, that serviced my unit.

2 months ago

Reply from Sunnova

Greetings Vaughan. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Oct. 2nd, 2024

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Linda H

Very professional, all very nice workers.

2 months ago

Reply from Sunnova

Hello Linda. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Oct. 1st, 2024

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Debra Wilson

great communication on process of installation

2 months ago

Reply from Sunnova

Greetings Debra. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Oct. 1st, 2024

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Karen Reynoso

Great company great customer service and great service

2 months ago

Reply from Sunnova

Hello Karen, thank you for your positive feedback. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Sep. 26th, 2024

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Moises Taveras

Like the service and quality of products. The only thing I have is the long term leasing program and ownership is a little big long of 25 years can be more shorter period could be fine

8 months ago

Reply from Sunnova

Hi Moises Taveras! We appreciate your feedback. Thank you for being part of the Sunnova Family

Mar. 26th, 2024

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NatalieVegas1965

As I’ve stated at the beginning, I’ve enjoyed my services provided and have never had any issues or problems with my services and customer service has always been excellent. I’d highly recommend this company SUNNOVA!!

9 months ago

Reply from Sunnova

Greetings Natalie! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Cheri Mabrie

Sonnova has a great customer service team and is always willing to make sure their customers are satisfied. They also do a great job of trying to make sure your solar needs are met with your system.

9 months ago

Reply from Sunnova

Cheri Mabrie, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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carol guarnieri

Still not working. I called regarding a message from emphases. That the solar is not working. Still waiting for you to fix it. At this point I give you a f

3 months ago

Reply from Sunnova

Hello Carol. Thank you for reaching out and bringing this matter to our attention. A case has been created for our team to review the error message. Please allow time for our team to review and contact you with a case update. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Sep. 20th, 2024

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Hollywood

The sales rep that got me to purchase into solar was amazing. But everything after that has been pretty under par.

3 months ago

Reply from Sunnova

Hello Hollywood, thank you for taking the time to share your experience. We appreciate the feedback you provided to continuously improve the customer experience. Please know that we are always here to provide support. For any assistance, you may reach us via email with your system ID or the case number associated with your inquiry at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Sep. 16th, 2024

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Rob B

Went solar and financed a new roof along with it. It's working well

3 months ago

Reply from Sunnova

Hello Rob. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Sep. 13th, 2024

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ladyv210

They are very professional. And completed work in a timely manner.

3 months ago

Reply from Sunnova

Hello ladyv210, thank you for your five-star review. We hope our services keep exceeding your expectations.

Sep. 5th, 2024

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Joan Filipiak

Excellent communication and great people from start to finish.

3 months ago Edited September 9, 2024

Reply from Sunnova

Thank you, Joan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Chris Mettke

I just had my panels turned on so I don’t know enough about the company or how it’s gonna work today answer that any other way.

3 months ago

Reply from Sunnova

Thank you, Chris. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Arthur “Art” Hayes

Couldn’t finish twice. Left door tag but didn’t tell me the result. I was in the house all day.

3 months ago

Reply from Sunnova

Hello Arthur. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of completing work orders in a timely matter. Thank you for your patience, and giving us the opportunity to serve you better.

Aug. 30th, 2024

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silver surfer

They fixed my broken solar equipment that another company failed to do

3 months ago

Reply from Sunnova

Hi silver, thank you for your message. We're glad to hear that your experience with us has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 29th, 2024

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