Sunnova: Read 6,066 User Reviews From Real Homeowners

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brad powers

Love this company was very professional and kept me updated on everything that was going on each week

6 months ago

Reply from Sunnova

Hi brad. Our commitment is to help ensure you have a clear understanding of every step in our process. We hope our services keep exceeding your expectations.

Jun. 25th, 2024

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Nancy Fohs

So far I have not had any problems. It’s a very easy process and your kept updated throughout the the whole process.

6 months ago

Reply from Sunnova

Hello Nancy, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 6th, 2024

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Jeff Fazzini

This was one of the best decisions I have made. The service is reliable and the savings are amazing.

6 months ago Edited June 13, 2024

Reply from Sunnova

Hi Jeff, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Chaudhry Ashfaq

100% good better then other ..... when you call to company they answer Right the way and help you too

6 months ago

Reply from Sunnova

Hi Chaudhry. Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Barbie Lauver

Sunnova representatives were very professional and not pushy. They answered my questions throughout the process.

6 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Barbie Lauver! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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Roxann

It’s soon to tell, so far the customer service , field representatives and work staff were all wonderful

6 months ago

Reply from Sunnova

Thank you, Roxann! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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jim hauck

Lack of communications. Received emails from electric company of missing documents and signatures. Confusing / contradicting emails and phone calls between what electric company is saying is the status vs what your company says is the status. Amongst other things.

6 months ago

Reply from Sunnova

Hello Jim Hauck, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

May. 29th, 2024

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Dr. Luis Pardo

Superb service. Very diligent and professional. The installation process was seamless. I highly recommend them.

6 months ago

Reply from Sunnova

Hello Dr. Luis, welcome to the Sunnova Family! Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

May. 30th, 2024

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Melissa G

We are very happy with Sunnova. They weren’t pushy with the process (as others vying for our business were)

6 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 24th, 2024

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Janet Deshields

Just received my solar hookup a few weeks ago. So far everything is going great. The hookup and staff were awesome.

7 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 22nd, 2024

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Christopher Duplain

Salesman not clear on all the facts. Just wants to sell panels. Salesman should tell, prospective customers all of what the Solar is about and what can be done to make it enjoyable to see and use. Installers were fantastic. These comments are as of now, but ask me how I feel about the system when I’ve had it for six months

7 months ago

Reply from Sunnova

Hello Christopher, we genuinely appreciate your feedback, as it helps us identify areas where we can improve. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We hope to hear from you soon!

May. 15th, 2024

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Andrew Gableman

They are an up front and honest company answered any questions we had and they completed everything ahead of schedule

7 months ago

Reply from Sunnova

Hello Andrew Gableman, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 25th, 2024

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Keith Rapoza

The service was good until they left. The did not bolt my panels back down. It has been a week and my panels are still not bolted down. I have been lucky there has not been a big wind storm. I also still have the Milwaukee battery charger they left on my deck.

7 months ago

Reply from Sunnova

Hello Keith Rapoza, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Apr. 25th, 2024

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Peter Candelora

Never showed up —- TWICE. DIDNT CALL AT ALL THE SECOND TIME. Called after I waited 3 1/2 hrs for them to show up the first time to let me know they were not coming. Then I had to wait for a reschedule which wasn’t even in the same week. Can’t recommend!

8 months ago

Reply from Sunnova

Hello Peter, we tried reaching you today, if you could please get back to any of our customer service lines with your general availability so an appointment may be rescheduled, 866-786-6682 or customerservice@sunnova.com. We apologize for any inconvenience. Thank you for your feedback.

Apr. 23rd, 2024

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Denitza Mendez Torres

Excellent Service specially when I need to move the power switch in my parent's home. Two thumbs up!

8 months ago

Reply from Sunnova

Hi Denitza. We appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Apr. 1st, 2024

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Verified Customer

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RHONDA L REITENAUER Whitehall, PA

Honest, friendly, walked us through the whole process, always available to answer questions

3 years ago

Reply from Sunnova

Thank you, Rhonda! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Marie Baldonado Las Vegas, NV

Panels are very efficient! They have helped us tremendously with our electric bill!

3 years ago

Reply from Sunnova

Hello Marie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^vb

Aug. 3rd, 2021

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Verified Customer

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Robert Juusola Arlington, MA

Quality of product, clear communication , follow up and monitoring of performance.

3 years ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Janet J Towns Bethlehem, PA

The company is easy to work with, their web page is user friendly and their staff is professional.

3 years ago

Reply from Sunnova

Janet, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Earl Spomer Atwater, CA

Works perfect and no issues to date! Looking forward to many more years of savings!

3 years ago

Reply from Sunnova

Earl, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Francis G. Hamele Fullerton, CA

From start to finish it was everything that they said it would be. Installation went very well.

3 years ago

Reply from Sunnova

Francis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Marina Staten Island, NY

Easy process no hidden crap. Fast process start to finish, always answered our questions.

3 years ago

Reply from Sunnova

Thank you for the note, Marina. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Kelly Confer Pittsfield, MA

Everyone that i have dealt with from the beginning to the end of the process was fantastic!!

3 years ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! **MV

May. 18th, 2021

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Verified Customer

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Camelia Heine Palmdale, CA

Made everything very easy for me. Mandy was great throughout the entire process

3 years ago

Reply from Sunnova

Thank you for the kind words, Camelia. Welcome to the Sunnova family! ^JD

Mar. 25th, 2021

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Verified Customer

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Joel W. Dafoe Breinigsville, PA

The product performs as promised, and Sunnova is responsive to questions and inquiries.

3 years ago

Reply from Sunnova

Joel, thank you for the kind words. We are excited that you're happy with your new solar! ^JD

Mar. 25th, 2021

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Verified Customer

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Linda Red Lion, PA

Very personable and up front with sales. professional installation, saving me money on my electric

3 years ago

Reply from Sunnova

Thank you for sharing your story Linda! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Mar. 25th, 2021

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Verified Customer

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Chris kavoian Fresno, CA

Took forever to install, sales representative wasn‚Äôt attentive to my questions. Just seemed like a hokie company...maybe it‚Äôs your satellite company I dont know. Not happy with initial service

3 years ago

Reply from Sunnova

Hello Chris, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you to help address this issue. Thank you. ^ JD

Feb. 9th, 2021

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Verified Customer

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Juan Chula Vista, CA

Informative way of presenting product and very knowledgeable in what they provide and sell.

3 years ago

Reply from Sunnova

Thank you Juan, we appreciate your five-star rating!**MV

Feb. 3rd, 2021

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Verified Customer

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Saeed Shaikh North Stonington, CT

Everything delivered as promised. Service and product are first rate. Technical know-how is 4.

3 years ago

Reply from Sunnova

Thank you for the note, Saeed Shaikh. Welcome to the Sunnova family!**MV

Feb. 3rd, 2021

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Verified Customer

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Diana Fiumara

The process of installing and bringing the solar system online was very efficient and easy.

4 years ago

Reply from Sunnova

Thank you for the note, Diana. Welcome to the Sunnova family!^JD

Dec. 2nd, 2020

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Verified Customer

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Danny DaPonte

Great program! We were able to save 100’s per month with no cost out of pocket

4 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for the note, Danny. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Angel Serrano

If i have a question they willing to listen and help me any queston that i have.

4 years ago

Reply from Sunnova

Good morning Angel, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 18th, 2020

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Verified Customer

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Peter MacMurray Humble, TX

Still unclear regarding issues about how my account is tied to my electric bill as well as the systems lack of production on some days

4 years ago

Reply from Sunnova

Hello Peter, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 9th, 2020

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Verified Customer

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Nelson Geis

I would give 5 stars but there was some hassle getting the paperwork completed to their satisfaction.

4 years ago

Reply from Sunnova

Hello Nelson, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Mar. 3rd, 2020

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Verified Customer

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Kevin and Lisa McNamara

Professional. Efficient. Kept us in the loop every step of the way because it is a process.

4 years ago

Reply from Sunnova

Hello Kevin and Lisa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Verified Customer

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Kaleisha H.

Great customer service with prompt follow up and thorough support all through the process

4 years ago

Reply from Sunnova

Hello Kaleisha, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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Verified Customer

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Robin Hamilton

The customer service is not good. They said my account was on auto debit when they didn't even have the info and the customer service reps take too long to answer questions and don't have accurate info

4 years ago

Reply from Sunnova

Hello Robin, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business, one of our Issue Resolution Specialists will contact you. We can only improve by knowing what our areas of opportunity are for improvement.^MO

Feb. 14th, 2020

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Verified Customer

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Paul Brown. My rating will change if I can see any value in this purchase.

Well....I've had these panels installed since Dec 2019 and not only have I yet to see any savings on my electric bill but I don't even know if I am using the energy that is supposed to be stored for use during the evenings.

4 years ago

Reply from Sunnova

Good morning Paul, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Cheryl Dowling

Good customer service but it took over a month to get our system installed and running, with some scheduling issues on their end.

4 years ago

Reply from Sunnova

Good morning Cheryl, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Laura Crespo

The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good

4 years ago

Reply from Sunnova

Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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M Saleem

4 years ago

Reply from Sunnova

Good morning M Saleem, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Patty Mesquite, TX

very unreliable. They say they're going to show up at a certain time and they even call that morning but then they never show up

4 years ago

Reply from Sunnova

Hello Patty, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

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Verified Customer

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Adamm Mitchell

Horrible experience with install. Very unprofessional with installers and management. lack of communication during installation. Took days off to meet installers when there was no show.

4 years ago

Reply from Sunnova

Good morning Adamm, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

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Verified Customer

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Jim Thompson

Overall customer service. Very happy with everyone we spoke to related to the solar installation.

4 years ago

Reply from Sunnova

Hello Jim, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Rick Oxford

Took way too long to install system. Had almost no communication when they were going to show up and then numerous time they just didn't show up at all

4 years ago

Reply from Sunnova

Hello Rick, Thank you for your 2-star review feedback and Welcome to the Sunnova Family! One of our Issue Resolutions Specialist will contact you today.^MO

Jan. 24th, 2020

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Verified Customer

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Natalie Johnson

We have not saved any money yet - very disapointed - thought we were going to get a tax rebate - thats what we were told - my husband was previously on the medical baseline - seems like were paying more now.

4 years ago

Reply from Sunnova

Good Morning Natalie, Thank you for bringing this to our attention. We are sorry you had to go through this ordeal this is not a typical Sunnova experience. If you could please send us an email with your system id/contact information to and one of our Issue Resolution Specialists will contact you within 1-2 business hours. We will look into this right away. ^MP

Jan. 27th, 2020

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Verified Customer

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Paulletta E. Reis

Easy to deal with. Employees are very knowledgeable, Very good installation schedule.

4 years ago

Reply from Sunnova

Hello Pauletta, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Peter Burboeck

David is excellent in follow-up and installation was smooth and very professional

4 years ago

Reply from Sunnova

Hello Peter, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Jeyashanti Crowell

So far so good customer service. Too soon to tell in other areas but seems organized and reliable

4 years ago

Reply from Sunnova

Hello Jeyashanti, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Diane Parker

They were all very professional, came and did the job and left. They were prepared.

4 years ago

Reply from Sunnova

Hello Diane, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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