Sunnova: Read 5,942 User Reviews From Real Homeowners

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Joseph West

They have a great product. A little pushy on add-on sales but overall I like them.

5 months ago

Reply from Sunnova

Hello Joseph! Thank you for your feedback. We're here to support you every step of the way. Thank you for choosing Sunnova!

Jun. 17th, 2024

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Luis Ortiz

Good service wish they would of sold me on citter guard, ask about it and get it

5 months ago

Reply from Sunnova

Thank you, Luis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Justin Lally

Solar is the future and is wonderful. The savings we have in our electric bill is simply amazing.

5 months ago Edited October 10, 2024

Reply from Sunnova

Hello Justin. We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jun. 21st, 2024

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Alfredo Escobar

Very satisfied with my solar system, batteries and the savings I get with my electric bill

5 months ago

Reply from Sunnova

Hello Alfredo. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 26th, 2024

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Barbara Bailey

All of the workers were polite and were there when they was said they were going to be

5 months ago

Reply from Sunnova

Hello Barbara. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 25th, 2024

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Joe Keith Lockwood

The survey was comprehensive and was clearly biased to true history and not a marketing strategies.

5 months ago

Reply from Sunnova

Hello Joe. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 26th, 2024

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Kris Gordon

Everything went smooth, and all permits where taken care of without my involvement.

5 months ago

Reply from Sunnova

Hello Kris. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 7th, 2024

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Ariana Jimenez

I like sunnova, Is very easy work in your web or app. Invoice is very easy to read and understand.

5 months ago

Reply from Sunnova

Hello Ariana. Thank you for your positive review! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Marilyn Lefevre

Everyone I have been in contact with has been very helpful, patient, efficient, friendly.

5 months ago

Reply from Sunnova

Hello Marilyn, thank you for your five-star review! Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 6th, 2024

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BRUMMY

Early in our Sunnova relationship, but looking forward to a long one. Everything went very well

5 months ago

Reply from Sunnova

Hi Brummy! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

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Peter Turco

As long as the sun is shining, it offers a clean alternative to power generation.

5 months ago

Reply from Sunnova

Hello Peter! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

May. 30th, 2024

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Suzie Morris

Great sales team, easy coordination, very responsive to customer requests and questions.

5 months ago

Reply from Sunnova

Hello Suzie. Our goal is to provide world-class customer service, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. Congratulations on becoming part of the Sunnova Family!

May. 29th, 2024

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Gwenda Ann Monroe

The roofers did an excellent job on my roof I couldn't be more satisfied with the out come

5 months ago

Reply from Sunnova

Hello Gwenda. Thank you for the positive feedback. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

May. 30th, 2024

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JoAnn Tomaziefski

My experience has been satisfying. I feel you should check the equipment annually though

5 months ago

Reply from Sunnova

Greetings Joann! Thank you for sharing feedback regarding your experience with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

May. 22nd, 2024

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Cindi Frank

So far, Im pleased. Ill send an update as time goes on. Its still very new to me.

5 months ago

Reply from Sunnova

Hello Cindi! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 22nd, 2024

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Richard Gray

Delay Delay WE were billed for NV ENERGY TECH SERV I CE. TOLD we would not need to pay. not true NV ENERGY was going to turn for collection. Don't recommend this company period.

5 months ago

Reply from Sunnova

Hi Richard, thanks for reaching out to us. To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry to our email at customerservice@sunnova.com. We appreciate your cooperation and look forward to providing you with the best possible resolution.

May. 22nd, 2024

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Tasha Barber

system is just now up and running and so unable to truly give a full rating. so far everything is good.

5 months ago

Reply from Sunnova

Thank you for your four-star review, we appreciate your feedback! We hope our services keep exceeding your expectations, should you have any concerns please do not hesitate to contact any of our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 16th, 2024

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Trenetta Johnson

Always keep me updated throughout the entire process of getting my solar panels installed

5 months ago

Reply from Sunnova

Hi Trenetta, Thank you for your message. We work hard to ensure that you understand every part of our process. We appreciate your support!

May. 15th, 2024

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Jan B

Sunnova keeps me well informed of any new products and I've never had any problems with them.

5 months ago

Reply from Sunnova

Hi Jan B., thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

May. 15th, 2024

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Andrew Gableman

They are an up front and honest company answered any questions we had and they completed everything ahead of schedule

6 months ago

Reply from Sunnova

Hello Andrew Gableman, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 25th, 2024

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Keith Rapoza

The service was good until they left. The did not bolt my panels back down. It has been a week and my panels are still not bolted down. I have been lucky there has not been a big wind storm. I also still have the Milwaukee battery charger they left on my deck.

6 months ago

Reply from Sunnova

Hello Keith Rapoza, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Apr. 25th, 2024

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Peter Candelora

Never showed up —- TWICE. DIDNT CALL AT ALL THE SECOND TIME. Called after I waited 3 1/2 hrs for them to show up the first time to let me know they were not coming. Then I had to wait for a reschedule which wasn’t even in the same week. Can’t recommend!

6 months ago

Reply from Sunnova

Hello Peter, we tried reaching you today, if you could please get back to any of our customer service lines with your general availability so an appointment may be rescheduled, 866-786-6682 or customerservice@sunnova.com. We apologize for any inconvenience. Thank you for your feedback.

Apr. 23rd, 2024

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Denitza Mendez Torres

Excellent Service specially when I need to move the power switch in my parent's home. Two thumbs up!

7 months ago

Reply from Sunnova

Hi Denitza. We appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Apr. 1st, 2024

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Erika Fox

Everything was smooth and comfortable through the whole process and years later I haven't had a single issue

7 months ago

Reply from Sunnova

Hello Erika Fox, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 25th, 2024

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rick w

The project mgr once he got the deposit and sale became aloof and never took the time to explain the system, Max H. If it was not for Jillian’s patients and dedication of her time is most appreciated. Max was like a used car salesman

7 months ago

Reply from Sunnova

We are so sorry to hear about your experience with one of our Sales Reps, Rick W. Here at Sunnova, we always strive to give the best customer service to anyone who is interested in our product. We would love the opportunity to make things right and speak to you further on this matter, so that we can hopefully turn this around for you, and also help keep this from happening again. Please feel free to send us a private message with your contact info at customerservice@sunnova.com Thanks!

Mar. 25th, 2024

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Garry Fraser

From start to finish everyone was professional and helpful. They communicated readily during every step of the process.

7 months ago

Reply from Sunnova

Thank you, Garry Fraser! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Ken Curtin

Friendly and Transparent Process; the whole thing took less time then originally promised. Very Happy

7 months ago

Reply from Sunnova

Thank you, Ken Curtis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Francisco Reyes

Everything they had to offer, and from the time they put the roof on and then the solar panel excellent job !

7 months ago

Reply from Sunnova

Hello, Francisco Reyes . We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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Gary Jacobson

Excellent representative and well informed. Sunnova represented the best deal and service for our needs.

7 months ago

Reply from Sunnova

Hello, Gary Jacobson. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 26th, 2024

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Debi Mastroni-Kenyon

True to our contract we received free months due to our panels underperforming due to cloudy weather.

7 months ago

Reply from Sunnova

Hi Debi, we appreciate your review. We aim to ensure that you are receiving excellent experience and savings!

Mar. 30th, 2024

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Dusty Griffin

Very professional, friendly, informative, helpful. knowledgeable young men. I was very impressed with their work.

7 months ago

Reply from Sunnova

Hello Dusty! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 26th, 2024

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Jose Colon

The system saved me a lot of money in my electricity bill. It's been the best investment I've ever made.

7 months ago

Reply from Sunnova

Greetings, Jose Colon. We appreciate your review. We are happy to hear you are experiencing savings!

Mar. 26th, 2024

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Dennis

This is the best investment that we have done for our family so happy that we have solar panels and backup batteries

7 months ago

Reply from Sunnova

Greetings, Dennis. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Mar. 26th, 2024

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Arthur Brown

I have been with this company for three years so far and have had nothing less than a positive experience.

7 months ago

Reply from Sunnova

Hello Arthur, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Matt Barber

Worked with me every step of the way. Answered every question I had. Very happy with my experience so far!

7 months ago

Reply from Sunnova

Hello Matt Barber, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Chris Faul

Sunnova and the web portal have helped me with my new solar system and it has been a smooth and easy process.

7 months ago

Reply from Sunnova

Thank you for your message, Chris Faul. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 22nd, 2024

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GdB

Since installation we've had no problems with the system or the energy. Great company, great product!

7 months ago

Reply from Sunnova

GdB, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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steven brumbach

Very professional and courteous staff...Very high quality work...great communication with me, the customer

7 months ago

Reply from Sunnova

Hello Steven! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Brian

It’s been a pleasure to work alongside sunnova every step is a breeze and the people are always here to help

7 months ago

Reply from Sunnova

Hello Brian! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 22nd, 2024

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John D Vickery, Sr

Have gone back to sunova for additional equipment and I am satisfied that I have received the best service.

7 months ago

Reply from Sunnova

Dear John, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Gregg and Nicole Gelinas

Started this process 8 months ago and system was just turned on. This company will call you 5 times in one day and leave message after message. When had a free moment at work I called them back and was given 2 different apps to monitor my system and neither of them work. 👎👎

7 months ago Edited July 23, 2024

Reply from Sunnova

Greetings Gregg! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Susan Williams

The process was professional, efficient and well done. I recommend everyone I know to go with Sunnova.

7 months ago

Reply from Sunnova

Susan Williams, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jerry Schoonover

you did a great job on getting my solar system up and running and my wife and i both thank you for that

7 months ago

Reply from Sunnova

Jerry Schoonover, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Bermarie Feliciano

Since I've got the system its been easier the day by day living in Puerto Rico. Is pretty hot in this island.

7 months ago Edited June 5, 2024

Reply from Sunnova

Hi Bermarie! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

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Roberto (Chino)

I love how reliable and efficient the service and products are. Thank you for giving my family and me a peace of mind.

7 months ago

Reply from Sunnova

Thank you, Roberto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Stephen J Drilling

Great service . Available when needed. I have not had any issues so I feel that no issues are great.

7 months ago Edited June 5, 2024

Reply from Sunnova

Hello Stephen. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Linde Pinto

The installation of the solar panels was done quickly and the crew cleaned the property after they were done.

7 months ago

Reply from Sunnova

Thank you, Linde Pinto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Angela Holland Collinsville, IL

If you have the chance to meet the sales man Rook. He’s amazing and always there to answer any questions

7 months ago

Reply from Sunnova

Hello Angela! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 20th, 2024

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David Kersker FL

They did a very good job … communication needs improvement…. The work looks great … and billing is not known yet

7 months ago

Reply from Sunnova

Hello David Kersker, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 19th, 2024

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Dalia Ramirez Surprise, AZ

Was told I needed to move my gate to accommodate installation of boxes but it was not necessary and were installed in front.

7 months ago

Reply from Sunnova

Hi Dalia! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account to address any concerns you may have. Thanks for your patience.

Mar. 18th, 2024

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