Sunnova: Read 6,315 User Reviews From Real Homeowners

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Verified Customer

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Tawanna Hinton

They completed the job in a timely manner and our Pepco bill has decreased.

6 years ago

Reply from Sunnova

Hello Tawanna, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Sajrudin Mohammed

Great customer service, quick installation and sticks to their words

6 years ago

Reply from Sunnova

Hello Sajrudin, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Raymond Colbert

Very good service woth feet on the ground. Excellent product workmanship!!!

6 years ago

Reply from Sunnova

Hello Raymond, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Richard Martinez Fresno, CA

they were very helpful, professional,and protective of your information.

6 years ago

Reply from Sunnova

Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Oct. 21st, 2019

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Verified Customer

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manny rifon Lodi, NJ

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

6 years ago

Reply from Sunnova

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

Oct. 21st, 2019

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Verified Customer

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Aileen Smith

Very efficent , however communication from the installation department could be better.

6 years ago

Reply from Sunnova

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

Oct. 14th, 2019

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Verified Customer

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Linh Le San Jose, CA

Good service and good product . When I need they can sevice right away

6 years ago

Reply from Sunnova

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

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Verified Customer

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Bevis v Do

The best company very good people very niceThey are at service where ,

6 years ago

Reply from Sunnova

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Helen Atanasio

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

6 years ago

Reply from Sunnova

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

Oct. 1st, 2019

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Verified Customer

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Aisya

Amazing. I'm saving over $250 a month. I highly recommend this company.

6 years ago

Reply from Sunnova

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Julio Polonia

Great Customer Service, they kept me up to date on all the process

6 years ago

Reply from Sunnova

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Ellen Rome, NY

They have answered any questions or concerns when we have contacted them.

6 years ago

Reply from Sunnova

Thank You Ellen ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

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Bob Thompson

Your service. I have two bad panels that I paid for and refuse to replace. you say you are only responsible for the amount of energy productionnot responsible. Then who the hell is? You say you're only responsible for the energy production and it's doing what it's supposed to do. I say then why do I have two extra panels that I paid for if that's the case.

1 year ago

Reply from Sunnova

Hi Bob, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Jun. 6th, 2025

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Jason Silvis

Horrible customer service. Told me it would take 3 days. It took 4 months. Had to clean up after them when they left every time. They would call you on the day when they where coming out and they needed in the house. I would have to call off work to let them in the house. Now they will not do anything to help with that time off that was lost. I ask several times to talk to a manager. Still waiting for a call back after a month of the system up and running. Would not recommend them to anyone

1 year ago

Reply from Sunnova

Greetings Jason. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Apr. 24th, 2025

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Karen Salvucci

Customer service is superb. Every interaction from Sales to prep workers to installer was done professionally and respectfully.

1 year ago

Reply from Sunnova

Thank you, Karen Salvucci ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Apr. 14th, 2025

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April

Deceptive practice! I was told all we had to do was pay our regular bill and that it wouldnt cost us anything. Boy did the rep razzle and dazzle! So why did I get an email taking about my account is 120 past due and owe over $500? Then it continues to state if I default on the cost I owe $20k! Do not be fooled and read your agreement. Lesson learned the hard way smh

1 year ago

Reply from Sunnova

Hello April, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away.

Apr. 4th, 2025

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Jaime

There has been a consistency from the sales person to turning on the solar. Every step has been easy, well explained, and pleasant. Thank you 🙏

1 year ago

Reply from Sunnova

Greetings Jaime. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 3rd, 2025

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Richard. Gillette

Your departments should communicate with each other better Your Tex’s are very efficient The inverter light is blue & blinking green. What does that mean?

1 year ago

Reply from Sunnova

Hello Richard. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 18th, 2025

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terry martin

We feel like we got sold a bad bill of goods. We didn’t mind signing up and paying the same money as we were with straight power from NV energy but we are paying a lot more for solar and the difference in paying more doesn’t sit well

1 year ago

Reply from Sunnova

Hello Terry. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 13th, 2025

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Carol Crisci

Very professional people working with Sunnova. Accommodating staff and respectful of my property and home. A pleasure to work with them.

1 year ago

Reply from Sunnova

Greetings Carol. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 7th, 2025

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Denise Lindsey

Sunnova made it possible for us to have solar panels installed. The entire process was easy. Everyone is professional and helpful.

1 year ago

Reply from Sunnova

Hello Denise. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Mar. 7th, 2025

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Chris Beckholt

Install was not as planned. Not given very important information up front. The app doesn't show me what I'm using. Having to wait 6-8 months to get sign-up and referral money! Which is ridiculous!!!!

1 year ago

Reply from Sunnova

Hi Chris, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Mar. 10th, 2025

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Mac

Pleased with equipment and monitoring app. Customer service was slow at times. Didn't receive call backs from my case manager. Never received a call after we were on line. Still waiting.

1 year ago

Reply from Sunnova

Hello Mac. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Mar. 4th, 2025

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Linda Butkovich

All good was a joy doing business with you. Everything was explained in detail and delivered. I would recommend you to everyone.

1 year ago

Reply from Sunnova

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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Patricia Satkovich

We are only operational with Sunnova for 1 week so it is really a bit difficult to give them an overall rating - but so far so good. We'll see, check back in about 6-9 months.

1 year ago

Reply from Sunnova

Thank you, Patricia. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

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Sendy Sokasaim

Everything was explained to us from start to finish, the representatives came out in a timely manners to answer and help fix problems we needed

1 year ago

Reply from Sunnova

Thank you, Sendy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 10th, 2025

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David Powell

Technician was efficient and respectful, however he left behind a very large device which I am incapable of disposing. I am 83 years old and simply cannot lift it.

1 year ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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stanbojo

The system provides all of our electricity from February to November. 80% year round. All from 24 panels on our Two Car detached garage.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Stanbojo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Feb. 5th, 2025

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Dick Bonkoski

The project seemed to be accomplished in a well but, we are not getting the results that we should be. Some sort of glitch is overriding our system results!

1 year ago

Reply from Sunnova

Hello Dick Bonkoski. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 4th, 2025

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Anthony Todd

The technician was on time and knew what needed repaired. After the repair was complete he explained what the issue was.

1 year ago

Reply from Sunnova

Thank you, Anthony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Robert Grota

Everything is as expected. Good communication. Decent app, except for having to log in every time when trying to monitor production.

1 year ago

Reply from Sunnova

Greetings Robert. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Jan. 30th, 2025

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Rick Chamberlain

I'm paying much more than my pre-solar days. I've supplied my electric bills to my Sunnova rep in order to get an explanation as to why my electric bills aren't $0.00 as promised in the sales phase, but they are no longer responding to me. I've spoken to customer service who promised their manager would get back to me, but nobody has replied. They have my money and a signed contract, so they no longer care. Also, I've had two service calls within the first three months due to system issues. I've given up and accept that I've maid a poor financial decision going with solar with Sunnova.

1 year ago

Reply from Sunnova

Thank you for your feedback, Rick. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Please contact us at your earliest convenience at 866-786-6682.

Jan. 29th, 2025

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ADOLPH Agnello

Through the whole process, everybody was professional and friendly. Everything was explained to me and all time frames were met.

1 year ago

Reply from Sunnova

Hello Adolph. Thank you for your positive feedback! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Jan. 22nd, 2025

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Jerry Coudriet

He was professional and courteous and informative when wife ask about issue at hand.he did his job diagnosis of battery relays good job

1 year ago

Reply from Sunnova

Greetings Jerry. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 21st, 2025

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Greg Suders

Absolutely outstanding from beginning to end! Service was so great that you can’t even tell your in solar. We love it! Best decision we ever made!

1 year ago

Reply from Sunnova

Greetings Greg. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 21st, 2025

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Mike Berroteran

All of the young men that came to my house to install my solar and fix all of the problems we're very courteous and informative.

1 year ago

Reply from Sunnova

Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 17th, 2025

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Krystyn Moutinho

I would never do this again, I’m so full of regret. There’s way too many people involved and no one knows anything. They didn’t know when people were coming or what needed to be done. This has been in the works for almost 6 months and I’m still not paying for anything. And no one can tell me when my payments are starting. It’s very stressful and overwhelming. Also, my PSEG bill was PEANUTS because I’m always working. I only pay over $60 3 months out of the year. Now I’m going to be paying double a month for the next 25 years.

1 year ago

Reply from Sunnova

We appreciate your feedback, Krystyn. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are sorry to hear your experience has not been the best with Sunnova. We would like to assist you if you have any questions or concerns, please do not hesitate to contact us at 866-786-6682.

Jan. 16th, 2025

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Amaury Torres

Si far the process of financing , installation of my solar system has been a clear process with a impresive custumer support .

1 year ago

Reply from Sunnova

Thank you, Amaury! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 13th, 2025

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Peter Sharpe

It is to early to make any determination or assessment of the of the Company my service was recently installed. At the moment I have no issues.

1 year ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2025

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susan louderback

The install process was painful and filled with errors and delays. Plus they were not able to install the panel where they promised and I am left with an ugly box in the front of the house and piping on the interior (I had been told this would run behind the wall

1 year ago

Reply from Sunnova

Hello Susan. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Donna Mcnally

The sales men was great explaining things perfect Would recommend Sunnova to my family and friends Great work finished the job fast

1 year ago

Reply from Sunnova

Hello Donna. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2024

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Janet Tarrant

Disliked having to use email too often. I'm old and behind the times and do well to use texting at this point in my life.

1 year ago

Reply from Sunnova

Hello janet. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 17th, 2024

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martin adams

The whole process was easy. From the team that knocked on my door. To sales and installation. Excellent communication and installation.

1 year ago

Reply from Sunnova

Thank you, Martin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Dec. 5th, 2024

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Trish

Since we went solar we have received money from the electric company and had to pay nothing more than the service charge

1 year ago

Reply from Sunnova

Hello Trish. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Dec. 5th, 2024

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Stephen Bartilucci

I was getting checks ins from phone calls every 3 to 4 months . Been when I was asked how my solar system was working I told them I was paying WAY more then my electric bill. Representative said he would follow up the following month to see how the solar system is working for the following month and never called . That was may of 2023 .. It’s now a year and a half later no follow up on my concern of me paying WAY more now going solar .. My electric bills where half of what I pay for solar

1 year ago

Reply from Sunnova

Thank you, Stephen. We appreciate your feedback and value our customers. We are grateful for the time you took to share your experience. We tried to reach you today, but were unsuccessful. Please contact us at your earliest convenience at 866-786-6682.

Nov. 26th, 2024

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Gregory Tibbs

So far so good. Everybody I delt with was respectful and knew what they were doing. The solar has helped on my Ameren bill.

1 year ago

Reply from Sunnova

Thank you, Gregory! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 26th, 2024

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Ed Kitlan

I liked the fact that it didn't cost me a cent until it was up and running. Don't like the fact that I have questions and can't get information

1 year ago

Reply from Sunnova

Hi Ed, we appreciate your 5 star-review. Please know, our goal is to provide world-class customer service. For assistance, please provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Nov. 26th, 2024

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Tim Evilsizor

I really like how helpful they were every step of the process. Always available to answer all my questions. Got everything done in a timely manner.

1 year ago

Reply from Sunnova

Hello Tim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Nov. 21st, 2024

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Jeremiah Ross

Has yet to function at 100%. At this time one Tesla powerwall is not functioning. The Tesla control panel in the garage does not work. When Hurricane Milton hit I should have had power to get me through it. I had power for 5 minutes around every 4-5 hours, more or less useless.

1 year ago

Reply from Sunnova

Hello Jeremiah. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Nov. 20th, 2024

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Barbara Trevino

I would choose 0 customer service is a joke. I'm trying to make payments with my Bank Account and it tells me my account is not correct. I'm having to pay a Fee because it'll only take my Bank Card which the money comes from my Bank Account, They tell me my Route # and Acct. # is wrong. I've had this account for 30yrs. Horrible finance Co. They don't know what they're doing.

1 year ago

Reply from Sunnova

Hello Barbara. We value your feedback and are committed to providing you with the highest level of customer service. Please allow time for our customer care to contact you with an case update. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Nov. 19th, 2024

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