Sunnova: Read 6,315 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Michael

They were very helpful with my billing questions and I did not have to wait on hold for very long

6 years ago

Reply from Sunnova

Good Morning Michael, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Dan Corley

They provide good service. I have already recommended them to friends.

6 years ago

Reply from Sunnova

Good Morning Dan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Margaret Vernazza

Employees were very knowledgeable and considerate in their manner

6 years ago

Reply from Sunnova

Hello Margaret, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

check_circle

Verified Customer

star star star star star_border

Antonio

Its a good company, with your experience the Sunnova its the best company in Puerto Rico.

6 years ago

Reply from Sunnova

Hello Antonio, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Nov. 15th, 2019

check_circle

Verified Customer

star star star star star

Tawanna Hinton

They completed the job in a timely manner and our Pepco bill has decreased.

6 years ago

Reply from Sunnova

Hello Tawanna, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

star star star star star

Sajrudin Mohammed

Great customer service, quick installation and sticks to their words

6 years ago

Reply from Sunnova

Hello Sajrudin, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

star star star star star

Raymond Colbert

Very good service woth feet on the ground. Excellent product workmanship!!!

6 years ago

Reply from Sunnova

Hello Raymond, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

star star star star star

Richard Martinez Fresno, CA

they were very helpful, professional,and protective of your information.

6 years ago

Reply from Sunnova

Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Oct. 21st, 2019

check_circle

Verified Customer

star star star star_border star_border

manny rifon Lodi, NJ

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

6 years ago

Reply from Sunnova

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Aileen Smith

Very efficent , however communication from the installation department could be better.

6 years ago

Reply from Sunnova

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

Oct. 14th, 2019

check_circle

Verified Customer

star star star star star

Linh Le San Jose, CA

Good service and good product . When I need they can sevice right away

6 years ago

Reply from Sunnova

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

check_circle

Verified Customer

star star star star star

Bevis v Do

The best company very good people very niceThey are at service where ,

6 years ago

Reply from Sunnova

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

check_circle

Verified Customer

star star star star_border star_border

Helen Atanasio

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

6 years ago

Reply from Sunnova

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

Oct. 1st, 2019

check_circle

Verified Customer

star star star star star

Aisya

Amazing. I'm saving over $250 a month. I highly recommend this company.

6 years ago

Reply from Sunnova

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

check_circle

Verified Customer

star star star star star

Julio Polonia

Great Customer Service, they kept me up to date on all the process

6 years ago

Reply from Sunnova

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

check_circle

Verified Customer

star star star star star

Ellen Rome, NY

They have answered any questions or concerns when we have contacted them.

6 years ago

Reply from Sunnova

Thank You Ellen ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

star star_border star_border star_border star_border

Mike Truglia

If you get approached by Trinity Solar, doing business as sunnova, BEWARE BEWARE BEWARE. THEY DO NOT FULLFIL THEIR EMPTY PROMISES. Not even a month in I had to file a breach of contract suit to correct an issue. They promise alot but are short on fullfillment.

10 months ago

Reply from Sunnova

Thank you, Mike. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

May. 21st, 2025

star star star star star

William Melius

Sunnova has always been a good company. Customer service is astounding. Love the savings that solar provides.

10 months ago

Reply from Sunnova

Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

May. 7th, 2025

star star star star star

tricky nick

Excellent service (at least during setup) and quite a few challenges, but they addressed each and every one of them.

11 months ago

Reply from Sunnova

Hello Nick! Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 24th, 2025

star star star star star_border

David Brodeur

New to app. Does it show how much power I've produced total so far. As far as I can tell it only shows what I'm producing at that time

11 months ago

Reply from Sunnova

Hello David. Thank you for your 4-star rating! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account for assistance. We are here to help!

Apr. 24th, 2025

star star star star star

nelson quiles

Love to have this Solar Powered System, Excellent Customer Service, would recomend it to everybody I know

11 months ago

Reply from Sunnova

Hello Nelson. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Apr. 3rd, 2025

star star star star_border star_border

Shelley

I liked that the person that I was talking to didn't have a heavy accent. I'll see if the follow through happens then let you know how I feel about the event.

11 months ago

Reply from Sunnova

Hello Shelley. Thank you for your feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Apr. 3rd, 2025

star star_border star_border star_border star_border

Damaris Chavez

I was offered multiple checks as a promo of the amounts of over 500, a year plus later I haven’t received any check as a promo and the person that I did everything with named Kamil never responds to my messages I even informed my name was misspelled and he could care less, never responded. I was also told this was through Entergy and I am starting to think this was a lie because if I chose to cancel I am being charged a ridiculous amount of money. Company is non responsive and I believe it was sold to another company and I was never informed

3 months ago

star star star star star_border

Richard. Gillette

Your departments should communicate with each other better Your Tex’s are very efficient The inverter light is blue & blinking green. What does that mean?

1 year ago

Reply from Sunnova

Hello Richard. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 18th, 2025

star star star_border star_border star_border

terry martin

We feel like we got sold a bad bill of goods. We didn’t mind signing up and paying the same money as we were with straight power from NV energy but we are paying a lot more for solar and the difference in paying more doesn’t sit well

1 year ago

Reply from Sunnova

Hello Terry. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 13th, 2025

star star star star star

Carol Crisci

Very professional people working with Sunnova. Accommodating staff and respectful of my property and home. A pleasure to work with them.

1 year ago

Reply from Sunnova

Greetings Carol. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 7th, 2025

star star star star star

Denise Lindsey

Sunnova made it possible for us to have solar panels installed. The entire process was easy. Everyone is professional and helpful.

1 year ago

Reply from Sunnova

Hello Denise. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Mar. 7th, 2025

star star star star_border star_border

Chris Beckholt

Install was not as planned. Not given very important information up front. The app doesn't show me what I'm using. Having to wait 6-8 months to get sign-up and referral money! Which is ridiculous!!!!

1 year ago

Reply from Sunnova

Hi Chris, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Mar. 10th, 2025

star star star star_border star_border

Mac

Pleased with equipment and monitoring app. Customer service was slow at times. Didn't receive call backs from my case manager. Never received a call after we were on line. Still waiting.

1 year ago

Reply from Sunnova

Hello Mac. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Mar. 4th, 2025

star star star star star

Linda Butkovich

All good was a joy doing business with you. Everything was explained in detail and delivered. I would recommend you to everyone.

1 year ago

Reply from Sunnova

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

star star star star_border star_border

Patricia Satkovich

We are only operational with Sunnova for 1 week so it is really a bit difficult to give them an overall rating - but so far so good. We'll see, check back in about 6-9 months.

1 year ago

Reply from Sunnova

Thank you, Patricia. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

star star star star star

Sendy Sokasaim

Everything was explained to us from start to finish, the representatives came out in a timely manners to answer and help fix problems we needed

1 year ago

Reply from Sunnova

Thank you, Sendy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 10th, 2025

star star star star star_border

David Powell

Technician was efficient and respectful, however he left behind a very large device which I am incapable of disposing. I am 83 years old and simply cannot lift it.

1 year ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

star star star star star

stanbojo

The system provides all of our electricity from February to November. 80% year round. All from 24 panels on our Two Car detached garage.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Stanbojo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Feb. 5th, 2025

star star star star star_border

Dick Bonkoski

The project seemed to be accomplished in a well but, we are not getting the results that we should be. Some sort of glitch is overriding our system results!

1 year ago

Reply from Sunnova

Hello Dick Bonkoski. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 4th, 2025

star star star star star

Anthony Todd

The technician was on time and knew what needed repaired. After the repair was complete he explained what the issue was.

1 year ago

Reply from Sunnova

Thank you, Anthony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

star star star star star

Robert Grota

Everything is as expected. Good communication. Decent app, except for having to log in every time when trying to monitor production.

1 year ago

Reply from Sunnova

Greetings Robert. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Jan. 30th, 2025

star star_border star_border star_border star_border

Rick Chamberlain

I'm paying much more than my pre-solar days. I've supplied my electric bills to my Sunnova rep in order to get an explanation as to why my electric bills aren't $0.00 as promised in the sales phase, but they are no longer responding to me. I've spoken to customer service who promised their manager would get back to me, but nobody has replied. They have my money and a signed contract, so they no longer care. Also, I've had two service calls within the first three months due to system issues. I've given up and accept that I've maid a poor financial decision going with solar with Sunnova.

1 year ago

Reply from Sunnova

Thank you for your feedback, Rick. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Please contact us at your earliest convenience at 866-786-6682.

Jan. 29th, 2025

star star star star star

ADOLPH Agnello

Through the whole process, everybody was professional and friendly. Everything was explained to me and all time frames were met.

1 year ago

Reply from Sunnova

Hello Adolph. Thank you for your positive feedback! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Jan. 22nd, 2025

star star star star star

Jerry Coudriet

He was professional and courteous and informative when wife ask about issue at hand.he did his job diagnosis of battery relays good job

1 year ago

Reply from Sunnova

Greetings Jerry. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 21st, 2025

star star star star star

Greg Suders

Absolutely outstanding from beginning to end! Service was so great that you can’t even tell your in solar. We love it! Best decision we ever made!

1 year ago

Reply from Sunnova

Greetings Greg. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 21st, 2025

star star star star star

Mike Berroteran

All of the young men that came to my house to install my solar and fix all of the problems we're very courteous and informative.

1 year ago

Reply from Sunnova

Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 17th, 2025

star star_border star_border star_border star_border

Krystyn Moutinho

I would never do this again, I’m so full of regret. There’s way too many people involved and no one knows anything. They didn’t know when people were coming or what needed to be done. This has been in the works for almost 6 months and I’m still not paying for anything. And no one can tell me when my payments are starting. It’s very stressful and overwhelming. Also, my PSEG bill was PEANUTS because I’m always working. I only pay over $60 3 months out of the year. Now I’m going to be paying double a month for the next 25 years.

1 year ago

Reply from Sunnova

We appreciate your feedback, Krystyn. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are sorry to hear your experience has not been the best with Sunnova. We would like to assist you if you have any questions or concerns, please do not hesitate to contact us at 866-786-6682.

Jan. 16th, 2025

star star star star star

Amaury Torres

Si far the process of financing , installation of my solar system has been a clear process with a impresive custumer support .

1 year ago

Reply from Sunnova

Thank you, Amaury! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 13th, 2025

star star star star star

Peter Sharpe

It is to early to make any determination or assessment of the of the Company my service was recently installed. At the moment I have no issues.

1 year ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2025

star star star_border star_border star_border

susan louderback

The install process was painful and filled with errors and delays. Plus they were not able to install the panel where they promised and I am left with an ugly box in the front of the house and piping on the interior (I had been told this would run behind the wall

1 year ago

Reply from Sunnova

Hello Susan. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

star star star star star

Donna Mcnally

The sales men was great explaining things perfect Would recommend Sunnova to my family and friends Great work finished the job fast

1 year ago

Reply from Sunnova

Hello Donna. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2024

star star star star star

Janet Tarrant

Disliked having to use email too often. I'm old and behind the times and do well to use texting at this point in my life.

1 year ago

Reply from Sunnova

Hello janet. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 17th, 2024

star star star star star

martin adams

The whole process was easy. From the team that knocked on my door. To sales and installation. Excellent communication and installation.

1 year ago

Reply from Sunnova

Thank you, Martin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Dec. 5th, 2024

star star star star star

Trish

Since we went solar we have received money from the electric company and had to pay nothing more than the service charge

1 year ago

Reply from Sunnova

Hello Trish. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Dec. 5th, 2024

Sunnova Reviews