Sunnova: Read 6,314 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Odette Messina

Sunnova is always in contact and informative they are on point, polite and a pleasure to talk with

6 years ago

Reply from Sunnova

Hello Odette, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Kim Peterson

Knowledgeable about product. Made sure I was satisfied with my purchase.

6 years ago

Reply from Sunnova

Hello Kim, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Patricia Farley

They are prompy and efficient and answer any and all questions

6 years ago

Reply from Sunnova

Hello Patricia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Nadine

They took care of everything, I didnt' have to do anything.

6 years ago

Reply from Sunnova

Hello Nadine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Bill Kleespie Maricopa, AZ

Everybody was friendly to work with and knowledeable on what they were doing.

6 years ago

Reply from Sunnova

Good Morning Bill, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

star star star star_border star_border

Kristine L Cape May, NJ

I was promised a referral fee months ago and I'm still waiting. Don't make promises and then excuses.

6 years ago

Reply from Sunnova

Hello Kristine L. , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Would you please send your contact information to and one of our Resolution Specialists will contact you.

Dec. 31st, 2019

check_circle

Verified Customer

star star star star star

Mouritala Dodo Seriki

They have a good customer service and jnow what they were doing.

6 years ago

Reply from Sunnova

Good Morning Mouritala, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

star star star star_border star_border

David

Didn't explain things clearly. I'm no saving any money with these panels and my house is now harder to sell.

6 years ago

Reply from Sunnova

Good Morning David, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

star star star star star_border

Jason Jalbert

Great service and product. Little hiccup in the beginning but overall a great process

6 years ago

Reply from Sunnova

Good Morning Jason, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

CDM

Once contract was signed, representative became irresponsible. No longer enthusiastic about answering my questions. Very unhappy.

6 years ago

Reply from Sunnova

Good Morning CDM, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MO

Dec. 10th, 2019

check_circle

Verified Customer

star star star star star

John Ventura

Easy to talk to Mon C, His attention to detail is excellent.

6 years ago

Reply from Sunnova

Good Morning John, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

star star star star star

Keesha Speight Temple Hills, MD

I received great service. I would recommend your services to anyone.

6 years ago

Reply from Sunnova

Hello Keesha Speight , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^OA

Dec. 3rd, 2019

check_circle

Verified Customer

star star star star star

Kristopher Puffer

From the initial visit to the installation, the process was painless!

6 years ago

Reply from Sunnova

Good Morning Kristopher, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Ann Olson

Installation was done on schedule and workers were professional and courteous.

6 years ago

Reply from Sunnova

Good Morning Ann, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Christine McEvoy

Installation was on time and an easy process. Staff was helpful and friendly.

6 years ago

Reply from Sunnova

Good Morning Christine, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star_border

Michael

They were very helpful with my billing questions and I did not have to wait on hold for very long

6 years ago

Reply from Sunnova

Good Morning Michael, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Dan Corley

They provide good service. I have already recommended them to friends.

6 years ago

Reply from Sunnova

Good Morning Dan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Margaret Vernazza

Employees were very knowledgeable and considerate in their manner

6 years ago

Reply from Sunnova

Hello Margaret, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

check_circle

Verified Customer

star star star star star_border

Antonio

Its a good company, with your experience the Sunnova its the best company in Puerto Rico.

6 years ago

Reply from Sunnova

Hello Antonio, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Nov. 15th, 2019

check_circle

Verified Customer

star star star star star

Tawanna Hinton

They completed the job in a timely manner and our Pepco bill has decreased.

6 years ago

Reply from Sunnova

Hello Tawanna, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

star star star star star

Sajrudin Mohammed

Great customer service, quick installation and sticks to their words

6 years ago

Reply from Sunnova

Hello Sajrudin, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

star star star star star

Raymond Colbert

Very good service woth feet on the ground. Excellent product workmanship!!!

6 years ago

Reply from Sunnova

Hello Raymond, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

star star star star star

Richard Martinez Fresno, CA

they were very helpful, professional,and protective of your information.

6 years ago

Reply from Sunnova

Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Oct. 21st, 2019

check_circle

Verified Customer

star star star star_border star_border

manny rifon Lodi, NJ

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

6 years ago

Reply from Sunnova

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Aileen Smith

Very efficent , however communication from the installation department could be better.

6 years ago

Reply from Sunnova

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

Oct. 14th, 2019

check_circle

Verified Customer

star star star star star

Linh Le San Jose, CA

Good service and good product . When I need they can sevice right away

6 years ago

Reply from Sunnova

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

check_circle

Verified Customer

star star star star star

Bevis v Do

The best company very good people very niceThey are at service where ,

6 years ago

Reply from Sunnova

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

check_circle

Verified Customer

star star star star_border star_border

Helen Atanasio

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

6 years ago

Reply from Sunnova

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

Oct. 1st, 2019

check_circle

Verified Customer

star star star star star

Aisya

Amazing. I'm saving over $250 a month. I highly recommend this company.

6 years ago

Reply from Sunnova

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

check_circle

Verified Customer

star star star star star

Julio Polonia

Great Customer Service, they kept me up to date on all the process

6 years ago

Reply from Sunnova

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

check_circle

Verified Customer

star star star star star

Ellen Rome, NY

They have answered any questions or concerns when we have contacted them.

6 years ago

Reply from Sunnova

Thank You Ellen ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

star star star star star

William Melius

Sunnova has always been a good company. Customer service is astounding. Love the savings that solar provides.

8 months ago

Reply from Sunnova

Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

May. 7th, 2025

star star star star star

tricky nick

Excellent service (at least during setup) and quite a few challenges, but they addressed each and every one of them.

9 months ago

Reply from Sunnova

Hello Nick! Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 24th, 2025

star star star star star_border

David Brodeur

New to app. Does it show how much power I've produced total so far. As far as I can tell it only shows what I'm producing at that time

9 months ago

Reply from Sunnova

Hello David. Thank you for your 4-star rating! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account for assistance. We are here to help!

Apr. 24th, 2025

star star star star star

nelson quiles

Love to have this Solar Powered System, Excellent Customer Service, would recomend it to everybody I know

9 months ago

Reply from Sunnova

Hello Nelson. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Apr. 3rd, 2025

star star star star_border star_border

Shelley

I liked that the person that I was talking to didn't have a heavy accent. I'll see if the follow through happens then let you know how I feel about the event.

9 months ago

Reply from Sunnova

Hello Shelley. Thank you for your feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Apr. 3rd, 2025

star star star star star

Lance Trussa

Clean professional installation that will lower my electric bill. This is costing me $0 out of my pocket.

10 months ago

Reply from Sunnova

Hello Lance. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 27th, 2025

star star star star star

Michael Brooks

Easy to work with, and best group of people. Everyone who came out was friendly, professional, and knowledgeable.

10 months ago Edited March 20, 2025

Reply from Sunnova

Hi Michael Brooks! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 19th, 2025

star star star star star

Erica Reu

The whole experience with them from the very beginning to the minute, our solar was turned on was top notch.

10 months ago

Reply from Sunnova

Hello Erica! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Mar. 10th, 2025

star star star star star

Dawn Kleintop

Everything went so smoothly and everything was explained to me at each step. It was done fairly quick too!

11 months ago Edited March 18, 2025

Reply from Sunnova

Hello Dawn. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Feb. 28th, 2025

star star_border star_border star_border star_border

Victor Cisneros

I have been trying to contact customer service about finishing the set up of my Tesla solar battery and no one will return my call. I try calling and get a voicemail. There seems to be no communication of the next steps. Their customer service and process needs to be improved.

11 months ago

Reply from Sunnova

Hello Victor Cisneros, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Feb. 21st, 2025

star star_border star_border star_border star_border

Krista Nelson

The panels are not providing the amount of energy I was approved for, I am still paying just as much to Ameran as I normally would as well as paying for the use of the solar panels, this is not affordable for me and my family

11 months ago

Reply from Sunnova

Thank you, Krista. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We are sorry to hear you have not had the best experience, please contact us at 866-786-6682 for further assistance.

Feb. 20th, 2025

star star star star star

Manuel Robles

I liked that they were very professional, easy to talk too, as well as did proficient work. Thank you!

11 months ago

Reply from Sunnova

Thank you, Manuel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 17th, 2025

star star star star star

Len Mccloskey

I like that you people where able to get my solar system working again that's awesome thank you

11 months ago

Reply from Sunnova

Thank you, Len! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

star star star star star

Kyle Jordan

My salesmen were great! Really walked me through the process and were always available to answer questions.

11 months ago

Reply from Sunnova

Hello Kyle. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Feb. 11th, 2025

star star star star star

Jeff Whittaker

My experience with Sunnova has been excellent. From the start they were commutative and answered my questions.

11 months ago

Reply from Sunnova

Thank you, Jeff! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 5th, 2025

star star star star star_border

trent brannan

Not very good communication. We had a super nice salesman. Was nice to get a referral bonus fir me and my uncle of $500

11 months ago

Reply from Sunnova

Thank you, trent! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

star star_border star_border star_border star_border

Thommy H

You lied about your program. The rates are not covered over the set amount and your sales people, installers and apparantly regional advisor lied about installing birdguard. L which subsequently has now left bird shit and pigeons on my roof.

11 months ago Edited March 10, 2025

Reply from Sunnova

Hi Thommy, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Feb. 4th, 2025

star star star star star

Scott Cohen

Very responsive to a service issue. Easy dealing with them. Reasonable call back interval........

11 months ago

Reply from Sunnova

Thank you, Scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

star star star star star

Anthony Todd

The technician was on time and knew what needed repaired. After the repair was complete he explained what the issue was.

1 year ago

Reply from Sunnova

Thank you, Anthony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

Sunnova Reviews