Sunnova: Read 6,313 User Reviews From Real Homeowners

star star star star star

Jamie Calisti

Sunnova came out and fixed my inverter. They were prompt and had it fixed in under an hour. They were very professional.

1 year ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

star star_border star_border star_border star_border

Mark Matherly

I was scheduled for an inverter replacement and giving a time between 8 AM and 11 AM on October 10 as my service date. The technician did not show up during that time but did come around 220 that afternoon after I was already .I was scheduled for a inverter replacement and giving a time between 8 AM and 11 AM on October 10 as my service date. The technician did not show up during that time but did come around 220 that afternoon after I was already gone. Now they are saying it is a closed ticket and they will not come out and replace the inverter.

1 year ago

Reply from Sunnova

Hello Mark. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 21st, 2024

star star star star star

Nicholas (Nico)

Amazing so far so glad I went Solar! The savings that I am receiving is well worth it and gives some extra peace of mind!

1 year ago

Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

star star star star star

John Wojichowski

I just installed my panels. They just went into operation. So far so good. Thus, this review is based on limited experience.

1 year ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

star star star star star_border

Nikki Worrell

All of Sunnova’s representatives were very informative and easy to contact. The only issue we had was how long it took to get permission from ACE to operate.

1 year ago

Reply from Sunnova

Hello Nikki, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Oct. 14th, 2024

star star_border star_border star_border star_border

Warlordstillgaming

Though I enjoy having solar to try and cut down on my Energy bill, it is stupid that even though I have solar panels during a power outage. I cannot use my power because you guys did not install a shut off between my house and the main power line. To prevent the panels from backfeeding energy into Potentially down wires. So now, even though hurricane Milton just went by, I'm stuck without power after buying solar panels, so I would have power even during a power outage.

1 year ago

Reply from Sunnova

Hello Warlordstillgaming. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. To ensure we address your concerns regarding your system or agreement, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!

Oct. 14th, 2024

star star star_border star_border star_border

Gary Livingston

Sunnova says we have gone live with solar, however the main unit is not functioning correctly, which is causing the electricity needed from solar to our home to be provided by the grid, which is costing me money, which was supposed to be provided by solar.

1 year ago Edited October 14, 2024

Reply from Sunnova

Hello Gary. Thank you for your 4-star rating! Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to assist you!

Oct. 11th, 2024

star star star star star

Eugene Mahon

Maintenance support was provided quickly and the maintenance representative was very professional and efficient at making the repair.

1 year ago

Reply from Sunnova

Hello Eugene. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 11th, 2024

star star star star star

T Green

Tech was very professional and knowledgeable ! I’ve had the best customer service with Sunnova since going solar. Great job!

1 year ago

Reply from Sunnova

Hello T, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 11th, 2024

star star_border star_border star_border star_border

Diane Soto

Terrible customer service !!! Do not use them if your roof is NOT new I’m 9 years in with them and need a new roof got a quote in May of $10,314.00 to remove and replace panels ….. wasn’t ready in May but am now 4 MONTHS later they gave me a new quote of $21,300.00. Yes, I can use a third party but will loss my warranty for everything if they cannot seal it properly!!!

1 year ago

Reply from Sunnova

Hello Diane, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 10th, 2024

star star star star_border star_border

Jerome

The technicians did a great job changing the fuses in the battery. Previous failures required changing and rewiring failed solar panels. The failed solar panels were not covered under warranty.

1 year ago

Reply from Sunnova

Thank you, Jerome! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

star star star star star

Jimmie Tarzy

Was told everything in advance. Everything was completed quickly and cleanly. Very happy with the sales team and installation.

1 year ago

Reply from Sunnova

Thank you, Jimmie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2024

star star star star star_border

Jeannette Taylor

This rating is only for the install of the product. I have not had it installed long enough to give an honest review of the overall product and how it performs.

1 year ago

Reply from Sunnova

Thank you, Jeannette! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2024

star star star star star

Sandra Lemire

I am very pleased with EVERYTHING involved with my new SOLAR LEASE ON MY HOUSE. FROM BEGINNING TO COMPLETION it has ALL BEEN FLAWLESS.

1 year ago

Reply from Sunnova

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 4th, 2024

star star_border star_border star_border star_border

Curt Lee

Customer service is horrible I wouldn’t recommend this company to nobody.I waited quite a while for Nv energy to do the final inspection and change the meter and called the company that installed it (M+S electric)to see when they would activate it and they told me they’re waiting for paperwork from the energy company and it would be a day or 2 and it’s going on a week.I called Sunnova customer service and nothing they could do to get it activated.Thank god I got solar I can’t use,They sure promise the world when you sign up and then screw you after the fact.

1 year ago

Reply from Sunnova

Hello Curt, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 4th, 2024

star star_border star_border star_border star_border

Edd Wright

Well i'm not disappointed with sonova that I know of but their installers left debris and trash all over My driveway, the guy that I started to talk to about the solar kept math.Messing me around with my bonus check. And come to find out today.I looked up on the roof and there was no pigeon netting installed around my solar panels like it was to B when we discuss putting it up. I am completely and utterly dissatisfied with the people they worked with and if I had a chance, I would remove the solar panels off my roof.

1 year ago

Reply from Sunnova

Hello Edd. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Please contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We are here to help!

Oct. 1st, 2024

star star star star_border star_border

Ld max maxwell

I have solar panels stalled in my house last year. I don’t know what happened, but I did not think any hours for the winter so I had to reinstall some more this year. Hopefully, this will solve the problem.

1 year ago

Reply from Sunnova

Hello LD. We appreciate you taking the time to reach out to us and letting us know about your experience. Please know we are here to provide ongoing support. For any questions you may have regarding your system, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!

Sep. 26th, 2024

star star star star star

N B

Process was efficient with frequent updates on what to expect. Each individual involved was polite, respectful and efficient.

1 year ago

Reply from Sunnova

Hello N B, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 24th, 2024

star star star star star

Peggy Duron

Trey was the technician who serviced our system. He was knowledgeable, informative and thorough on top of being a very nice person. Thank you!

1 year ago

Reply from Sunnova

Hello Peggy, thank you for your 5-star review. We appreciate the positive feedback. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Sep. 23rd, 2024

star star star star star

Esperanza Arevalo

I’ve had my solar panels for three years and have never had any problems with them. The app on my phone is pretty easy to follow.

1 year ago

Reply from Sunnova

Thank you, Esperanza! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

star star star star star

Jose Otaola

The decision to install solar panels with Sunnova was the best. Since I put them in, not a single appliance in my house has been damaged.

1 year ago Edited September 23, 2024

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

star star star star star

Jim Werley

This company has been very informative and efficient in keeping us informed on the progress of our system. Highly recommend going with them!

1 year ago

Reply from Sunnova

Hello Jim. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Sep. 20th, 2024

star star star star star

Josian Sanchez

My second house installing our system with Windmar. The process was faultless. 5 Stars for sales, installation, and support.

1 year ago

Reply from Sunnova

Hello Josian. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Sep. 16th, 2024

star star star star star

Lynne Piermarini

I wish there was a way to change the program that I am on now that my financial situation has changed. I would like to buy the panels now.

1 year ago

Reply from Sunnova

Thank you, Lynne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 10th, 2024

star star star star star

Laura Coffey

Thank you for sending such a professional informative reps which answered my questions. They were superior and Im truly grateful for your service

1 year ago

Reply from Sunnova

Hello Laura, we appreciate your 5-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We appreciate you taking the time to reach out to us and letting us know about your experience.

Sep. 5th, 2024

star star star star star

Bill Bryson

Everyone has been very helpful, and their technical knowledge helped me to better understand the process for getting solar and how it works.

1 year ago

Reply from Sunnova

Hello Bill. Thank you for your 5-star rating. Our commitment is to help ensure you have a clear understanding of every step in our process. We are grateful for the positive feedback.

Aug. 27th, 2024

star star star star star

Gwen Garrett

Sunnova showed up earlier than my appointment as I had hoped and repaired my system. My system is back online and producing great energy!

1 year ago

Reply from Sunnova

Hi Gwen! Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 27th, 2024

star star_border star_border star_border star_border

Lauren Smith

Sunnova is an incredibly frustrating company to deal with. A client of theirs gave them the wrong number to contact, my number. I received multiple texts and calls meant for their client. They would not delete my number from their account list even though I asked several times. Kept sending me texts and calling me on several occasions. They even sent me a link to review them since they STILL HAVE YET TO REMOVE ME FROM THEIR LIST. I hope their work makes up for an utter lack of care and attention to detail. For the love of all things holy and all things not, stop contacting me. Thanks.

1 year ago

Reply from Sunnova

Hello Lauren, thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To help ensure we address your concern effectively, we are requesting that you email us with the details of the situation at customerservice@sunnova.com.

Aug. 26th, 2024

star star star star_border star_border

Christy Benner

Disappointed with the organization of setup, the communication of the process and the following of plans for completing the project was lacking. The amount of time of install to turn on was over a month.

1 year ago

Reply from Sunnova

Hello Christy, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. Thank you for the feedback you provided to continuously improve the customer experience.

Aug. 26th, 2024

star star star star_border star_border

Joann Zadworney

Company was quick to come out and sign contract, fast in putting panels up but took too long to turn on. I had to call and complain and threaten to remove the panels myself to get them turned on.

1 year ago

Reply from Sunnova

Hello Joann. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Aug. 23rd, 2024

star star star_border star_border star_border

Fredricka

Warranty service was requested by Generac was alleged completed but there was still a problem which left an ac non functional. Additional service to correct the problem was ordered for warranty and now the broken part will take another three weeks

1 year ago

Reply from Sunnova

Thank you, Fredricka. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please accept our apologies for any inconvenience this may have caused you. . We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 21st, 2024

star star_border star_border star_border star_border

Kristine-Marie Lachance

I would like to say otherwise…I am unable to leave a zero…poor communication, highly disorganized, failed inspections for missing paperwork. I had no idea what was going on. Wasn’t advised of needing additional insurance…then the incorrect information was supplied by them to the insurance company. Sloppy workmanship…I had to clean up after the crew, and the list goes on and on… Sales guy was great however. That is the only thing they had going for them. No reflection on him. I do regret using them. EXTREMELY DISGUSTED, DISSATISFIED, AND DISAPPOINTED.

1 year ago

Reply from Sunnova

Thank you, Kristine-Marie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please accept our apologies for any inconvenience you have experienced in the process of going solar with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 21st, 2024

star star star star star

Yvonne Ealey

The salesperson and installation crew were kind and considered when they sold and installed my product. I love it, so respectfully of my property!

1 year ago

Reply from Sunnova

Thank you, Yvonne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

star star star star star

Jacque

Employees were very friendly and a pleasure to work with. The rep explained everything very well and that helped tremendously in making my decision.

1 year ago

Reply from Sunnova

Hello Jacque. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 15th, 2024

star star star star star_border

Jefferson Hatch

Installation went well, but the permitting process takes a long time, and the company was not very communicative about that process or how much progress was being made.

1 year ago

Reply from Sunnova

Hello Jefferson. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

star star star_border star_border star_border

John Ruszala

This was a mistake to get solar with this company. They underestimated my power usage and I'm still paying over 300 a month for electricity. Thanks a lot!!! On top of that they're making it MY responsibility to call the solar installers to put up more panels. I ask you, how is it my responsibility when your company did the survey????

1 year ago

Reply from Sunnova

Hello John, thank you for speaking with us today. Again, we are sorry for any inconvenience you have had in the process of going solar. We hope our call helped today, should you have any further questions or concerns please do not hesitate to reach out to us.

Aug. 13th, 2024

star star star star star

Norma Mahler

Sunnova employees were very efficient with all stages of the operation, installation and follow up. We just went live and so far all is great.

1 year ago

Reply from Sunnova

Hello Norma. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 9th, 2024

star star_border star_border star_border star_border

Thalia Viveros

Very dishonest, unprofessional company. We were lied too and they didn’t hold up their part of the contract. They were in a rush to put up the panels but never returned to cut down our trees which was part of the agreement. And keep procrastinating. It’s been two months and still nothing. The job was mediocre as well. Very poor job. Horrible experience.

1 year ago

Reply from Sunnova

Hello Thalia, thank you for speaking with us today. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

star star star star star

Caleb Brasch

We couldn’t put up as many solar panels as we initially planned. Not Sunnovas fault, but I did not like it. Fast and problem free installation.

1 year ago

Reply from Sunnova

Thank you, Caleb! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

star star star star star

Vivian Cintron

Sunnova keep me informed all the time and when I have an issue I can always reach them and get answers, that's for me is priceless

1 year ago

Reply from Sunnova

Greetings Vivian. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Aug. 2nd, 2024

star star star star star_border

Salvatore Paladino

I'm glad they got back to me right away and we're able to come out quickly. I had no problems. I just thought the quote was a little high to remove and re-intall my panels.

1 year ago

Reply from Sunnova

Hello Salvatore. Thank you for your positive feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 2nd, 2024

star star star star star

HARRY hicks

The process from start to finish was simple ,and all work done by friendly individuals, and no I did not know any of them.

1 year ago

Reply from Sunnova

Hello Harry. Thank you for your 5-star rating! We strive to provide world-class customer service, and ensure the switch to solar a smooth journey. It's fantastic to hear that your experience aligns with our commitment. Thank you for choosing Sunnova!

Jul. 31st, 2024

star star star star star

shai G

The knowledge the sales team brings and the professionalism the crew performed when installing and inspecting is commendable

1 year ago

Reply from Sunnova

Hello Shai. Thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Thank you for choosing Sunnova!

Jul. 31st, 2024

star star star_border star_border star_border

Luis Rivera

Install of the solar panels went great, issue I am having is nobody has contacted me about a panel not working even though I already let them know. Also I was told I would get 1,000 cash from the salesman after the install which I have yet to receive.

1 year ago

Reply from Sunnova

Hello Luis, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

star star star star star

Charles Thompson

Install process was neat and clean. I had some questions early on and those questions were answered quickly, and I was satisfied with the answers.

1 year ago

Reply from Sunnova

Thank you, Charles, for taking the time to write us a kind review. Glad to hear we were able to deliver great service and answered all of your questions. Enjoy your new solar system.

Jul. 24th, 2024

star star star star star

Eric Spang

When dealing with Sunnova, everything was professional, prompt, and they answered all my inquiries in a timely fashion during the initial process.

1 year ago

Reply from Sunnova

Hello Eric. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 22nd, 2024

star star star star_border star_border

Cynthia Siermienski

I'm not happy with getting a bill for the solar panels before they're even hooked up and running. Trying to call you to ask about it, I can't get through the loop holes on the phone to speak to a real person.

1 year ago

Reply from Sunnova

Hi Cynthia. We appreciate taking our call to provide assistance and clarification on the matter. We appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Jul. 16th, 2024

star star star star star

kevin edens

From the start to project completion. I well informed with all details. I added two powerwall to my existing solar system. I am extremely pleased

1 year ago

Reply from Sunnova

Hello kevin, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Thank you for the positive feedback.

Jul. 18th, 2024

star star star star star

Pamela Sharp

It took awhile to get a response but then got them out and got things installed. Then had to problem solve several issues

1 year ago

Reply from Sunnova

Hello Pamela. Thank you for the 5-star rating regarding our service. We're here to support you every step of the way! Thank you for choosing Sunnova!

Jul. 11th, 2024

star star star star star

Tim

They kept us informed through the process and dealt with local inspections and the power company. A very painless process.

1 year ago

Reply from Sunnova

Thank you, Tim! We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 10th, 2024

Sunnova Reviews