Sunnova: Read 6,314 User Reviews From Real Homeowners

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N B

Process was efficient with frequent updates on what to expect. Each individual involved was polite, respectful and efficient.

1 year ago

Reply from Sunnova

Hello N B, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 24th, 2024

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Peggy Duron

Trey was the technician who serviced our system. He was knowledgeable, informative and thorough on top of being a very nice person. Thank you!

1 year ago

Reply from Sunnova

Hello Peggy, thank you for your 5-star review. We appreciate the positive feedback. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Sep. 23rd, 2024

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Esperanza Arevalo

I’ve had my solar panels for three years and have never had any problems with them. The app on my phone is pretty easy to follow.

1 year ago

Reply from Sunnova

Thank you, Esperanza! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Jose Otaola

The decision to install solar panels with Sunnova was the best. Since I put them in, not a single appliance in my house has been damaged.

1 year ago Edited September 23, 2024

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Jim Werley

This company has been very informative and efficient in keeping us informed on the progress of our system. Highly recommend going with them!

1 year ago

Reply from Sunnova

Hello Jim. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Sep. 20th, 2024

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Josian Sanchez

My second house installing our system with Windmar. The process was faultless. 5 Stars for sales, installation, and support.

1 year ago

Reply from Sunnova

Hello Josian. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Sep. 16th, 2024

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Lynne Piermarini

I wish there was a way to change the program that I am on now that my financial situation has changed. I would like to buy the panels now.

1 year ago

Reply from Sunnova

Thank you, Lynne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 10th, 2024

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Laura Coffey

Thank you for sending such a professional informative reps which answered my questions. They were superior and Im truly grateful for your service

1 year ago

Reply from Sunnova

Hello Laura, we appreciate your 5-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We appreciate you taking the time to reach out to us and letting us know about your experience.

Sep. 5th, 2024

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Bill Bryson

Everyone has been very helpful, and their technical knowledge helped me to better understand the process for getting solar and how it works.

1 year ago

Reply from Sunnova

Hello Bill. Thank you for your 5-star rating. Our commitment is to help ensure you have a clear understanding of every step in our process. We are grateful for the positive feedback.

Aug. 27th, 2024

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Gwen Garrett

Sunnova showed up earlier than my appointment as I had hoped and repaired my system. My system is back online and producing great energy!

1 year ago

Reply from Sunnova

Hi Gwen! Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 27th, 2024

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Lauren Smith

Sunnova is an incredibly frustrating company to deal with. A client of theirs gave them the wrong number to contact, my number. I received multiple texts and calls meant for their client. They would not delete my number from their account list even though I asked several times. Kept sending me texts and calling me on several occasions. They even sent me a link to review them since they STILL HAVE YET TO REMOVE ME FROM THEIR LIST. I hope their work makes up for an utter lack of care and attention to detail. For the love of all things holy and all things not, stop contacting me. Thanks.

1 year ago

Reply from Sunnova

Hello Lauren, thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To help ensure we address your concern effectively, we are requesting that you email us with the details of the situation at customerservice@sunnova.com.

Aug. 26th, 2024

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Christy Benner

Disappointed with the organization of setup, the communication of the process and the following of plans for completing the project was lacking. The amount of time of install to turn on was over a month.

1 year ago

Reply from Sunnova

Hello Christy, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. Thank you for the feedback you provided to continuously improve the customer experience.

Aug. 26th, 2024

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Joann Zadworney

Company was quick to come out and sign contract, fast in putting panels up but took too long to turn on. I had to call and complain and threaten to remove the panels myself to get them turned on.

1 year ago

Reply from Sunnova

Hello Joann. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Aug. 23rd, 2024

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Fredricka

Warranty service was requested by Generac was alleged completed but there was still a problem which left an ac non functional. Additional service to correct the problem was ordered for warranty and now the broken part will take another three weeks

1 year ago

Reply from Sunnova

Thank you, Fredricka. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please accept our apologies for any inconvenience this may have caused you. . We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 21st, 2024

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Kristine-Marie Lachance

I would like to say otherwise…I am unable to leave a zero…poor communication, highly disorganized, failed inspections for missing paperwork. I had no idea what was going on. Wasn’t advised of needing additional insurance…then the incorrect information was supplied by them to the insurance company. Sloppy workmanship…I had to clean up after the crew, and the list goes on and on… Sales guy was great however. That is the only thing they had going for them. No reflection on him. I do regret using them. EXTREMELY DISGUSTED, DISSATISFIED, AND DISAPPOINTED.

1 year ago

Reply from Sunnova

Thank you, Kristine-Marie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please accept our apologies for any inconvenience you have experienced in the process of going solar with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 21st, 2024

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Yvonne Ealey

The salesperson and installation crew were kind and considered when they sold and installed my product. I love it, so respectfully of my property!

1 year ago

Reply from Sunnova

Thank you, Yvonne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Jacque

Employees were very friendly and a pleasure to work with. The rep explained everything very well and that helped tremendously in making my decision.

1 year ago

Reply from Sunnova

Hello Jacque. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 15th, 2024

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Jefferson Hatch

Installation went well, but the permitting process takes a long time, and the company was not very communicative about that process or how much progress was being made.

1 year ago

Reply from Sunnova

Hello Jefferson. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

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John Ruszala

This was a mistake to get solar with this company. They underestimated my power usage and I'm still paying over 300 a month for electricity. Thanks a lot!!! On top of that they're making it MY responsibility to call the solar installers to put up more panels. I ask you, how is it my responsibility when your company did the survey????

1 year ago

Reply from Sunnova

Hello John, thank you for speaking with us today. Again, we are sorry for any inconvenience you have had in the process of going solar. We hope our call helped today, should you have any further questions or concerns please do not hesitate to reach out to us.

Aug. 13th, 2024

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Norma Mahler

Sunnova employees were very efficient with all stages of the operation, installation and follow up. We just went live and so far all is great.

1 year ago

Reply from Sunnova

Hello Norma. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 9th, 2024

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Thalia Viveros

Very dishonest, unprofessional company. We were lied too and they didn’t hold up their part of the contract. They were in a rush to put up the panels but never returned to cut down our trees which was part of the agreement. And keep procrastinating. It’s been two months and still nothing. The job was mediocre as well. Very poor job. Horrible experience.

1 year ago

Reply from Sunnova

Hello Thalia, thank you for speaking with us today. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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Caleb Brasch

We couldn’t put up as many solar panels as we initially planned. Not Sunnovas fault, but I did not like it. Fast and problem free installation.

1 year ago

Reply from Sunnova

Thank you, Caleb! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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Vivian Cintron

Sunnova keep me informed all the time and when I have an issue I can always reach them and get answers, that's for me is priceless

1 year ago

Reply from Sunnova

Greetings Vivian. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Aug. 2nd, 2024

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Salvatore Paladino

I'm glad they got back to me right away and we're able to come out quickly. I had no problems. I just thought the quote was a little high to remove and re-intall my panels.

1 year ago

Reply from Sunnova

Hello Salvatore. Thank you for your positive feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 2nd, 2024

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HARRY hicks

The process from start to finish was simple ,and all work done by friendly individuals, and no I did not know any of them.

1 year ago

Reply from Sunnova

Hello Harry. Thank you for your 5-star rating! We strive to provide world-class customer service, and ensure the switch to solar a smooth journey. It's fantastic to hear that your experience aligns with our commitment. Thank you for choosing Sunnova!

Jul. 31st, 2024

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shai G

The knowledge the sales team brings and the professionalism the crew performed when installing and inspecting is commendable

1 year ago

Reply from Sunnova

Hello Shai. Thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Thank you for choosing Sunnova!

Jul. 31st, 2024

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Luis Rivera

Install of the solar panels went great, issue I am having is nobody has contacted me about a panel not working even though I already let them know. Also I was told I would get 1,000 cash from the salesman after the install which I have yet to receive.

1 year ago

Reply from Sunnova

Hello Luis, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Charles Thompson

Install process was neat and clean. I had some questions early on and those questions were answered quickly, and I was satisfied with the answers.

1 year ago

Reply from Sunnova

Thank you, Charles, for taking the time to write us a kind review. Glad to hear we were able to deliver great service and answered all of your questions. Enjoy your new solar system.

Jul. 24th, 2024

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Eric Spang

When dealing with Sunnova, everything was professional, prompt, and they answered all my inquiries in a timely fashion during the initial process.

1 year ago

Reply from Sunnova

Hello Eric. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 22nd, 2024

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Cynthia Siermienski

I'm not happy with getting a bill for the solar panels before they're even hooked up and running. Trying to call you to ask about it, I can't get through the loop holes on the phone to speak to a real person.

1 year ago

Reply from Sunnova

Hi Cynthia. We appreciate taking our call to provide assistance and clarification on the matter. We appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Jul. 16th, 2024

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kevin edens

From the start to project completion. I well informed with all details. I added two powerwall to my existing solar system. I am extremely pleased

1 year ago

Reply from Sunnova

Hello kevin, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Thank you for the positive feedback.

Jul. 18th, 2024

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Pamela Sharp

It took awhile to get a response but then got them out and got things installed. Then had to problem solve several issues

1 year ago

Reply from Sunnova

Hello Pamela. Thank you for the 5-star rating regarding our service. We're here to support you every step of the way! Thank you for choosing Sunnova!

Jul. 11th, 2024

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Tim

They kept us informed through the process and dealt with local inspections and the power company. A very painless process.

1 year ago

Reply from Sunnova

Thank you, Tim! We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 10th, 2024

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jose manzano

This company is the worst company I been having problems with leakage in my hall entirely house every where and never fix it I didn't have leakage in my house before installing the panels but I decided to change the shingles to prevent any leakage in future but the installation wasn't as good as supposed to be. If you think to get solar panels from this company don't do it run and get different company please run 🙏

1 year ago

Reply from Sunnova

Hello Jose Manzano, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Jul. 2nd, 2024

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Donald Haughton

Because they were very informative,professional and kind. They did what they said they were going to do. I highly recommend them.

1 year ago

Reply from Sunnova

Hello Donald Haughton, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Arlene Kaminsky

Great company. All went smooth from deciding on solar & getting it up & running. The rep was very knowledgeable & helpful!

1 year ago

Reply from Sunnova

Greetings Arlene. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jul. 2nd, 2024

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amanda rogers

I highly recommend Sunnova. They are great about watching for benefits that could help me and ensuring I get valuable information.

1 year ago

Reply from Sunnova

Hello Amanda. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 25th, 2024

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Denver Rardin

The field techs, our representative and everyone else has been a pleasure to work with. We're excited for our solar future!

1 year ago

Reply from Sunnova

Thank you, Denver! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Eddie Dilworth

Love the savings I'm getting on my utility bill. Sunnova exceeded my expectations in the whole process. Awesome customer service.

1 year ago

Reply from Sunnova

Thank you, Eddie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Barbara Vaughan

I take full responsibility for not fully reading my contract before the installation. I was not told my bill from Sunnova would vary and I will be charger at a higher rate as time goes on. I am actually going to be paying more than I was paying before I got solar. I asked about buying the system and was told that was not an option for five years. I listened to what I was told but I was not told the full story. Learn from my experience. COMPLETELY READ THE CONTRACT before buying. I'm sure this review will be removed quickly. Buyer beware.

1 year ago

Reply from Sunnova

Hello Barbara. Thank you for reaching out and bringing this matter to our attention. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID for assistance. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 5th, 2024

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Grayson Sharp

Overall Sunova takes care of my needs whenever I notify them. Customer service is spot on. No games being played from day 1. Top notch company.

1 year ago

Reply from Sunnova

Hello Grayson. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Ashley Slack

Very friendly company. Fast to respond, always helpful and quick to get things rolling. I would recommend going through this company to anyone!

1 year ago

Reply from Sunnova

Hello Ashley! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Frederick

The sales and techs were awesome and very helpful when installing the system. The Hawaii island crew is very knowledgeable and helpful also friendly

1 year ago

Reply from Sunnova

Hello Frederick. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 6th, 2024

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April Slason

They helped us get a new roof. Installation was quick. We only had to wait for SDGE to get it turned on. The savings are awesome.

1 year ago

Reply from Sunnova

Hello April. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Ben Cornwell

Set it and forget it! The system has paid for itself in 24 months, my electric bill went from $1k a month to $22.00 and I have an EV!

1 year ago

Reply from Sunnova

Greetings Ben! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Frank Oneil

So far we are satisfied with the customer service . They are a good company who keeps to there schedule on installation and permitting.

1 year ago

Reply from Sunnova

Hello Frank! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Rickey Butler

This company has been wonderful to work with! Melkam and Tramel were knowledgeable, courteous and professional! I’ve recommended them to friends!

1 year ago Edited June 28, 2024

Reply from Sunnova

Hello Rickey! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 11th, 2024

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David Gittings

My Sunnova solar system is like my life insurance I need it immensely, but I don’t have to think about it because it’s always there for me.

1 year ago

Reply from Sunnova

Hello David. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 18th, 2024

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Michael King

Working with Sunnova was easy. Working with JCP&L not so much. Appreciated the response and evaluation to our needs by Sunnova.

1 year ago

Reply from Sunnova

Greetings Michael. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

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Edward Varin

I’m very happy with my experience so far with snnova they are very professional in what they done so far would recommend them highly.

1 year ago

Reply from Sunnova

Hello Edward. Thank you for your 5-star rating! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jun. 21st, 2024

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