Sunnova: Read 6,315 User Reviews From Real Homeowners

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Caleb Brasch

We couldn’t put up as many solar panels as we initially planned. Not Sunnovas fault, but I did not like it. Fast and problem free installation.

1 year ago

Reply from Sunnova

Thank you, Caleb! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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Vivian Cintron

Sunnova keep me informed all the time and when I have an issue I can always reach them and get answers, that's for me is priceless

1 year ago

Reply from Sunnova

Greetings Vivian. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Aug. 2nd, 2024

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Salvatore Paladino

I'm glad they got back to me right away and we're able to come out quickly. I had no problems. I just thought the quote was a little high to remove and re-intall my panels.

1 year ago

Reply from Sunnova

Hello Salvatore. Thank you for your positive feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 2nd, 2024

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HARRY hicks

The process from start to finish was simple ,and all work done by friendly individuals, and no I did not know any of them.

1 year ago

Reply from Sunnova

Hello Harry. Thank you for your 5-star rating! We strive to provide world-class customer service, and ensure the switch to solar a smooth journey. It's fantastic to hear that your experience aligns with our commitment. Thank you for choosing Sunnova!

Jul. 31st, 2024

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shai G

The knowledge the sales team brings and the professionalism the crew performed when installing and inspecting is commendable

1 year ago

Reply from Sunnova

Hello Shai. Thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Thank you for choosing Sunnova!

Jul. 31st, 2024

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Luis Rivera

Install of the solar panels went great, issue I am having is nobody has contacted me about a panel not working even though I already let them know. Also I was told I would get 1,000 cash from the salesman after the install which I have yet to receive.

1 year ago

Reply from Sunnova

Hello Luis, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Charles Thompson

Install process was neat and clean. I had some questions early on and those questions were answered quickly, and I was satisfied with the answers.

1 year ago

Reply from Sunnova

Thank you, Charles, for taking the time to write us a kind review. Glad to hear we were able to deliver great service and answered all of your questions. Enjoy your new solar system.

Jul. 24th, 2024

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Eric Spang

When dealing with Sunnova, everything was professional, prompt, and they answered all my inquiries in a timely fashion during the initial process.

1 year ago

Reply from Sunnova

Hello Eric. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 22nd, 2024

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Cynthia Siermienski

I'm not happy with getting a bill for the solar panels before they're even hooked up and running. Trying to call you to ask about it, I can't get through the loop holes on the phone to speak to a real person.

1 year ago

Reply from Sunnova

Hi Cynthia. We appreciate taking our call to provide assistance and clarification on the matter. We appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Jul. 16th, 2024

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kevin edens

From the start to project completion. I well informed with all details. I added two powerwall to my existing solar system. I am extremely pleased

1 year ago

Reply from Sunnova

Hello kevin, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Thank you for the positive feedback.

Jul. 18th, 2024

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Pamela Sharp

It took awhile to get a response but then got them out and got things installed. Then had to problem solve several issues

1 year ago

Reply from Sunnova

Hello Pamela. Thank you for the 5-star rating regarding our service. We're here to support you every step of the way! Thank you for choosing Sunnova!

Jul. 11th, 2024

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Tim

They kept us informed through the process and dealt with local inspections and the power company. A very painless process.

1 year ago

Reply from Sunnova

Thank you, Tim! We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 10th, 2024

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jose manzano

This company is the worst company I been having problems with leakage in my hall entirely house every where and never fix it I didn't have leakage in my house before installing the panels but I decided to change the shingles to prevent any leakage in future but the installation wasn't as good as supposed to be. If you think to get solar panels from this company don't do it run and get different company please run 🙏

1 year ago

Reply from Sunnova

Hello Jose Manzano, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Jul. 2nd, 2024

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Donald Haughton

Because they were very informative,professional and kind. They did what they said they were going to do. I highly recommend them.

1 year ago

Reply from Sunnova

Hello Donald Haughton, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Arlene Kaminsky

Great company. All went smooth from deciding on solar & getting it up & running. The rep was very knowledgeable & helpful!

1 year ago

Reply from Sunnova

Greetings Arlene. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jul. 2nd, 2024

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amanda rogers

I highly recommend Sunnova. They are great about watching for benefits that could help me and ensuring I get valuable information.

1 year ago

Reply from Sunnova

Hello Amanda. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 25th, 2024

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Denver Rardin

The field techs, our representative and everyone else has been a pleasure to work with. We're excited for our solar future!

1 year ago

Reply from Sunnova

Thank you, Denver! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Eddie Dilworth

Love the savings I'm getting on my utility bill. Sunnova exceeded my expectations in the whole process. Awesome customer service.

1 year ago

Reply from Sunnova

Thank you, Eddie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Barbara Vaughan

I take full responsibility for not fully reading my contract before the installation. I was not told my bill from Sunnova would vary and I will be charger at a higher rate as time goes on. I am actually going to be paying more than I was paying before I got solar. I asked about buying the system and was told that was not an option for five years. I listened to what I was told but I was not told the full story. Learn from my experience. COMPLETELY READ THE CONTRACT before buying. I'm sure this review will be removed quickly. Buyer beware.

1 year ago

Reply from Sunnova

Hello Barbara. Thank you for reaching out and bringing this matter to our attention. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID for assistance. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 5th, 2024

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Grayson Sharp

Overall Sunova takes care of my needs whenever I notify them. Customer service is spot on. No games being played from day 1. Top notch company.

2 years ago

Reply from Sunnova

Hello Grayson. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Ashley Slack

Very friendly company. Fast to respond, always helpful and quick to get things rolling. I would recommend going through this company to anyone!

2 years ago

Reply from Sunnova

Hello Ashley! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Frederick

The sales and techs were awesome and very helpful when installing the system. The Hawaii island crew is very knowledgeable and helpful also friendly

2 years ago

Reply from Sunnova

Hello Frederick. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 6th, 2024

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April Slason

They helped us get a new roof. Installation was quick. We only had to wait for SDGE to get it turned on. The savings are awesome.

2 years ago

Reply from Sunnova

Hello April. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Ben Cornwell

Set it and forget it! The system has paid for itself in 24 months, my electric bill went from $1k a month to $22.00 and I have an EV!

2 years ago

Reply from Sunnova

Greetings Ben! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Frank Oneil

So far we are satisfied with the customer service . They are a good company who keeps to there schedule on installation and permitting.

2 years ago

Reply from Sunnova

Hello Frank! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Rickey Butler

This company has been wonderful to work with! Melkam and Tramel were knowledgeable, courteous and professional! I’ve recommended them to friends!

2 years ago Edited June 28, 2024

Reply from Sunnova

Hello Rickey! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 11th, 2024

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David Gittings

My Sunnova solar system is like my life insurance I need it immensely, but I don’t have to think about it because it’s always there for me.

2 years ago

Reply from Sunnova

Hello David. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 18th, 2024

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Michael King

Working with Sunnova was easy. Working with JCP&L not so much. Appreciated the response and evaluation to our needs by Sunnova.

2 years ago

Reply from Sunnova

Greetings Michael. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

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Edward Varin

I’m very happy with my experience so far with snnova they are very professional in what they done so far would recommend them highly.

2 years ago

Reply from Sunnova

Hello Edward. Thank you for your 5-star rating! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jun. 21st, 2024

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ROBERT FRANKE

Great experience. Very professional. Impressed with the workers they were courteous and friendly. Good job!

2 years ago

Reply from Sunnova

Hi ROBERT. Thank you for the positive feedback. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment.

Jun. 6th, 2024

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tony lacroce

I have know problem with Sunnova as of now. I have a broken solar panel as of the storm we had let's see is Sunnova will take care of this.

2 years ago

Reply from Sunnova

Hello Tony. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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guarionex7565

Ibwas very interested in get a solar Energy sistem ,because there gone be many problems with the actual sistema in Puerto Rico,thanks

2 years ago

Reply from Sunnova

Hi guarionex7565! We appreciate your feedback.

May. 29th, 2024

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Barry Frey

During the past year I was very pleased. So far all is going good just like it was discussed on how our solar system should work.

2 years ago

Reply from Sunnova

Hello Barry! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 24th, 2024

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Richard Farrell

They were very efficient in installing the solar panels and electrical equipment. However, the project manager has not returned our phone calls for the last two weeks. He was going to look into why our Solar system was not generating to the correct capacity.

2 years ago

Reply from Sunnova

Greetings Richard! Thank you for speaking to us today! We hope we were able to assist your concerns. Feel free to contact our customer service at (866)786-6682 regarding any additional inquiries. We would be glad to help you! Thank you kindly!

May. 24th, 2024

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Laura Leigh Cordell

I think everyone is awesom e. They really work hard to make sure everything is going smoothly and they are very friendly.

2 years ago

Reply from Sunnova

Greetings Laura! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 24th, 2024

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Dwight Hergert

Made frequent contacts and fully advised on upcoming procedures and events. The installation started earlier than anticipated.

2 years ago

Reply from Sunnova

Greetings Dwight. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 22nd, 2024

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Al

Not sure if I should say anything about the company that subs out work to another company then they sub out to another company not happy that it took 3 months to finally get it done

2 years ago

Reply from Sunnova

Hello Al. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us. Thank you kindly!

May. 22nd, 2024

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Ray&Joy Fisher

I liked how easy the process was for us as homeowners! The project manager clearly communicated to us what needed to be done and the workers were respectful.

2 years ago

Reply from Sunnova

Hello Ray & Jay. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 22nd, 2024

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Not happy

This was an add on to our current system (also Sunnova) and has taken almost 6 months to complete. We should have had the correct amount of panels installed the first time not requiring additional panels as we have not made any additions to our home.

2 years ago

Reply from Sunnova

Hello Not happy. Thank you, for taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused and appreciate your continued engagement with us regarding this matter. We are committed to providing the best customer service possible, and we take your concerns seriously. To provide you with the best service, please provide your system ID or case number to our email at customerservice@sunnova.com.

May. 15th, 2024

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tamara orr

The team did a great job and they picked up all of their trash when they were done. I definitely would recommend this company.

2 years ago

Reply from Sunnova

Hello tamara! Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

May. 15th, 2024

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Pj Sneeringer

I really liked that I had to do zero work, for permits or installation. Seamless transaction and soon,I can start reaping the benefits

2 years ago

Reply from Sunnova

Hi PJ, thank you for your message. We strive to make the switch to solar a smooth and hassle-free journey, and it's great to hear that your experience aligns with our commitment. We are grateful for the positive feedback.

May. 9th, 2024

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Luis cuadrado

the only thing I disagree with the system is that i cant see in the app if all panels are working or not no way of knowing if the system is working at its full potential

2 years ago

Reply from Sunnova

Hi Luis C! We appreciate your feedback. Thank you for being part of the Sunnova Family

Apr. 29th, 2024

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Barry Potter

The servicing of my account has gone smoothly and there have been incentives offered on optional prepayment alternatives.

2 years ago

Reply from Sunnova

Hello Barry Potter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Apr. 24th, 2024

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Ann Barbagallo

expertise along with being a solid trustworthy company. They stand by all phases of the project from sales to installation permits and inspections

2 years ago

Reply from Sunnova

Hello Ann, we are happy to hear our services have been satisfactory. Should you have any questions or concerns you can reach us at any of our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Sosina

As a new customer, I am very disappointed with your customer service. The sales associate that your company send told us a different story just to sign us up and all the staff he promised you said you don't know anything about it. Plus not sure about the other company but once you put your panel which is on October, my service started in April. Which again your associate Mark said the max it will take is a couple months. One thing that I wanted to mention is Josh fixed our bird issue on one side. I'm so worried how the next 25 years gonna be

2 years ago

Reply from Sunnova

Hello Sosina, we apologize for any inconvenience our service may have caused. We appreciate your feedback and would like to assist you with your concerns. If you could please reach out to us with your system ID. You may also contact our customer service lines at 866-786-6682 or customerservice@sunnova.com. Thank you.

Apr. 23rd, 2024

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Crystal Dejuan

I wish i could give it -0. For 6 months my system was not working so my electric bills were over 500.00 a month plus paying Sunnova 93.00 a month. Then i wrote a bad review and my panels were fixed within hours. They lied for 6 months to me that parts were available. And they offered me only $250.00 in a visa card. What a joke! I should of been offered way more for me spending over $3,000 in bills. DO NOT BUY OR BELIEVE ANYTHING THEY SAY!

2 years ago

Reply from Sunnova

Dear Crystal, we appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please email us at customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide the best service possible. We'll make every effort to contact you as soon as we have an update or additional information regarding your case.

Apr. 10th, 2024

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Letha Jenkins

Great customer service very helpful. Answer questions questions send out notifications and gave us updates either through message or email.

2 years ago

Reply from Sunnova

We appreciate your review, Letha Jenkins. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Apr. 11th, 2024

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Sue D

The process was pretty seamless. Trinity did an excellent job of keeping us informed. Workers were respectful and showed up on time.

2 years ago

Reply from Sunnova

Thank you for the positive feedback, Sue D! We greatly appreciate it.

Apr. 5th, 2024

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New “user”

I’m not sure yet if I’ve been scammed by this company. We were told when their “Representative “ was here that they had taken over the SunRun company and now the two companies were the same. This is definitely not true. It took forever to install and get our system working. Now we have APS AND two different solar systems. Don’t know how that is going to work. I’m more than a little irritated with how this has happened.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 3rd, 2024

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Celestino Perez

I have received a very friendly and professional service from their employees. They have always been willing to solve any problem or inconvenience.

2 years ago

Reply from Sunnova

Hello Celestino P., our goal is to provide world-class customer service, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Apr. 1st, 2024

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