Sunnova: Read 6,313 User Reviews From Real Homeowners

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Verified Customer

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Richard Martinez Fresno, CA

they were very helpful, professional,and protective of your information.

6 years ago

Reply from Sunnova

Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Oct. 21st, 2019

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Verified Customer

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manny rifon Lodi, NJ

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

6 years ago

Reply from Sunnova

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

Oct. 21st, 2019

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Verified Customer

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Aileen Smith

Very efficent , however communication from the installation department could be better.

6 years ago

Reply from Sunnova

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

Oct. 14th, 2019

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Verified Customer

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Linh Le San Jose, CA

Good service and good product . When I need they can sevice right away

6 years ago

Reply from Sunnova

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

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Verified Customer

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Bevis v Do

The best company very good people very niceThey are at service where ,

6 years ago

Reply from Sunnova

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Helen Atanasio

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

6 years ago

Reply from Sunnova

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

Oct. 1st, 2019

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Verified Customer

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Aisya

Amazing. I'm saving over $250 a month. I highly recommend this company.

6 years ago

Reply from Sunnova

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Julio Polonia

Great Customer Service, they kept me up to date on all the process

6 years ago

Reply from Sunnova

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Ellen Rome, NY

They have answered any questions or concerns when we have contacted them.

6 years ago

Reply from Sunnova

Thank You Ellen ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

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Erica Reu

The whole experience with them from the very beginning to the minute, our solar was turned on was top notch.

8 months ago

Reply from Sunnova

Hello Erica! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Mar. 10th, 2025

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Dawn Kleintop

Everything went so smoothly and everything was explained to me at each step. It was done fairly quick too!

9 months ago Edited March 18, 2025

Reply from Sunnova

Hello Dawn. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Feb. 28th, 2025

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Victor Cisneros

I have been trying to contact customer service about finishing the set up of my Tesla solar battery and no one will return my call. I try calling and get a voicemail. There seems to be no communication of the next steps. Their customer service and process needs to be improved.

9 months ago

Reply from Sunnova

Hello Victor Cisneros, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Feb. 21st, 2025

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Krista Nelson

The panels are not providing the amount of energy I was approved for, I am still paying just as much to Ameran as I normally would as well as paying for the use of the solar panels, this is not affordable for me and my family

9 months ago

Reply from Sunnova

Thank you, Krista. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We are sorry to hear you have not had the best experience, please contact us at 866-786-6682 for further assistance.

Feb. 20th, 2025

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Manuel Robles

I liked that they were very professional, easy to talk too, as well as did proficient work. Thank you!

9 months ago

Reply from Sunnova

Thank you, Manuel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 17th, 2025

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Len Mccloskey

I like that you people where able to get my solar system working again that's awesome thank you

9 months ago

Reply from Sunnova

Thank you, Len! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

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Kyle Jordan

My salesmen were great! Really walked me through the process and were always available to answer questions.

9 months ago

Reply from Sunnova

Hello Kyle. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Feb. 11th, 2025

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Jeff Whittaker

My experience with Sunnova has been excellent. From the start they were commutative and answered my questions.

9 months ago

Reply from Sunnova

Thank you, Jeff! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 5th, 2025

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trent brannan

Not very good communication. We had a super nice salesman. Was nice to get a referral bonus fir me and my uncle of $500

10 months ago

Reply from Sunnova

Thank you, trent! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Thommy H

You lied about your program. The rates are not covered over the set amount and your sales people, installers and apparantly regional advisor lied about installing birdguard. L which subsequently has now left bird shit and pigeons on my roof.

10 months ago Edited March 10, 2025

Reply from Sunnova

Hi Thommy, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Feb. 4th, 2025

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Scott Cohen

Very responsive to a service issue. Easy dealing with them. Reasonable call back interval........

10 months ago

Reply from Sunnova

Thank you, Scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Chance Harvey

Excellent response by technician and company. Fast, knowledgeable, and professional in all aspects.

10 months ago

Reply from Sunnova

Thank you, Chance! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Dottie Howard

They are professional and personable... They welcome questions and provide knowledgeable answers... Thank you so much

10 months ago

Reply from Sunnova

Thank you, Dottie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Patty Heilman

Great salesman. Easy process. Only issue- an electric line no longer works after they installed everything. My garage has no power, no light.

10 months ago

Reply from Sunnova

Hello Patty. Thank you for the 4-star rating regarding our service. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We are here to help you!

Jan. 21st, 2025

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Don

Canceled appoint after confirmation. I had already made arrangements to be home Didn’t bother to contact me before setting up another date

10 months ago

Reply from Sunnova

Hi Don! We appreciate your feedback.

Jan. 15th, 2025

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Marvin Gonzalez

Installation was done very professionally. On the other side I need someone to call me back because the billing is incorrect. Thanks!

10 months ago

Reply from Sunnova

Hello Marvin, thank you for your review. We're glad to hear the switch to solar was a smooth journey. To help ensure we address your concerns effectively, we kindly request you to provide us your system ID along with your inquiry via email at customerservice@sunnova.com.

Jan. 10th, 2025

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Paul Beckstrom

First two technicians were great! Second two were arrogant and made fun of my not being familiar with their WiFi questions. Talked in front of me in their foreign language and laughed at me. In- silting and unAmerican.

10 months ago

Reply from Sunnova

Thank you, Paul. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova.

Jan. 8th, 2025

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Dom Tiberi

True professional manner we went through the entire process. Each phase of the project was handled very well.

11 months ago

Reply from Sunnova

Thank you, Dom! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 2nd, 2025

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Todd Carbone

Great experience. Very informative and professional process. They keep you up to date through the whole process.

11 months ago

Reply from Sunnova

Hi Todd! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jan. 2nd, 2025

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Amanda Gideon

I have never had such a great experience with all of their employees. Each one was friendly, helpful and knowledgeable.

11 months ago

Reply from Sunnova

Hello Amanda. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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Marjorie Hansen

We aren't saving as much as we were led to believe. APS has so many fees and charges it seems to eat up any solar savings.

11 months ago

Reply from Sunnova

Hello Marjorie. Thank you for reaching out and bringing this matter to our attention. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Kimberly Dollens

They kept me informed of each step of the project and included me on all necessary scheduling changes.

11 months ago

Reply from Sunnova

Hello Kimberly. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 18th, 2024

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Trish

Since we went solar we have received money from the electric company and had to pay nothing more than the service charge

1 year ago

Reply from Sunnova

Hello Trish. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Dec. 5th, 2024

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Stephen Bartilucci

I was getting checks ins from phone calls every 3 to 4 months . Been when I was asked how my solar system was working I told them I was paying WAY more then my electric bill. Representative said he would follow up the following month to see how the solar system is working for the following month and never called . That was may of 2023 .. It’s now a year and a half later no follow up on my concern of me paying WAY more now going solar .. My electric bills where half of what I pay for solar

1 year ago

Reply from Sunnova

Thank you, Stephen. We appreciate your feedback and value our customers. We are grateful for the time you took to share your experience. We tried to reach you today, but were unsuccessful. Please contact us at your earliest convenience at 866-786-6682.

Nov. 26th, 2024

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Gregory Tibbs

So far so good. Everybody I delt with was respectful and knew what they were doing. The solar has helped on my Ameren bill.

1 year ago

Reply from Sunnova

Thank you, Gregory! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 26th, 2024

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Ed Kitlan

I liked the fact that it didn't cost me a cent until it was up and running. Don't like the fact that I have questions and can't get information

1 year ago

Reply from Sunnova

Hi Ed, we appreciate your 5 star-review. Please know, our goal is to provide world-class customer service. For assistance, please provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Nov. 26th, 2024

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Tim Evilsizor

I really like how helpful they were every step of the process. Always available to answer all my questions. Got everything done in a timely manner.

1 year ago

Reply from Sunnova

Hello Tim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Nov. 21st, 2024

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Jeremiah Ross

Has yet to function at 100%. At this time one Tesla powerwall is not functioning. The Tesla control panel in the garage does not work. When Hurricane Milton hit I should have had power to get me through it. I had power for 5 minutes around every 4-5 hours, more or less useless.

1 year ago

Reply from Sunnova

Hello Jeremiah. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Nov. 20th, 2024

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Barbara Trevino

I would choose 0 customer service is a joke. I'm trying to make payments with my Bank Account and it tells me my account is not correct. I'm having to pay a Fee because it'll only take my Bank Card which the money comes from my Bank Account, They tell me my Route # and Acct. # is wrong. I've had this account for 30yrs. Horrible finance Co. They don't know what they're doing.

1 year ago

Reply from Sunnova

Hello Barbara. We value your feedback and are committed to providing you with the highest level of customer service. Please allow time for our customer care to contact you with an case update. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Nov. 19th, 2024

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Marie Pierre

This whole process took a bit too long to achieve. The company removed the gutters from our roof and never replaced it and when we asked about it they said that we have to hire someone else to put them back.

1 year ago

Reply from Sunnova

Thank you, Marie. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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Chris Gilbody

Contract was straightforward and made sense for my family and I. Happy with our solar lease and would recommend Sunnova to all.

1 year ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Chris Eubanks

Excellent customer service from start to finish! Everything was explained well and in detail so we knew all that was involved. I highly recommend!

1 year ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Fredrick Miller

I was happy with Sunnova at the beginning things went well, but I ordered powerwall 3 backup batteries at the beginning of October and here it is November 1 and nothing has been done! No updates from the company I had to call to get updates

1 year ago

Reply from Sunnova

Hello Fredrick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. Thank you for giving us the opportunity to serve you better.

Nov. 1st, 2024

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alberto pastoriza

I am a 3 year client and when I had 1 problem with the panel, it was resolved immediately. I have not been with out power since I have the system

1 year ago

Reply from Sunnova

Thank you, alberto! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

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Larry

This was the most poorly executed transaction, with the worst results I have experienced in my 58 years. we installed the system in August Time and time again, commitments were made and never met it is now almost November, I have my first payment coming up on the system in a few days, and it still does not work I wish I had never begun this process

1 year ago

Reply from Sunnova

Hello Larry, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 31st, 2024

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Tom Weekley

I have less solar panels than my next door neighbor. I am getting bills beside the normal bill from my electric company. I think they should come back and install a few more panels.

1 year ago

Reply from Sunnova

Hello Tom Weekley ,thank you for contacting us directly. You can complete our application and one of our suppliers will contact you.
https://www.sunnova.com/home/#requestafreequote
Thank you,

Oct. 29th, 2024

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Woodrow Cothran

The information supplied to us,the professional installation of your system, communication with those involved in the entire process.

1 year ago

Reply from Sunnova

Hello Woodrow. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 25th, 2024

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Janet Moore

I feel like a number, I contacted customer service and Sunnova basically said sorry about your situation but there are no plans or programs for hardships we want our money. Basically the company policy for hardships is, It sucks to be you!

1 year ago

Reply from Sunnova

Hello Janet. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service via email at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Oct. 25th, 2024

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Jeffery Brewer

This is the first time I've had Solar panels and Battery. Time will Tell how good this is and how Long the Battery will last when needed!!

1 year ago

Reply from Sunnova

Hello Jeffery. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Oct. 25th, 2024

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Trudy Cohen

Sunnova forces you to sign up for auto pay even if you don’t want to. It’s not told in today contract but they will harass you from a free days after signing your contract until you give in. They will cancel your contract and bill you for the install if you don’t. Completely inscrutable. This should be detailed when you sign the contract, not after.

1 year ago

Reply from Sunnova

We appreciate your feedback, Trudy. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Thank you for giving us the opportunity to speak with you today.

Oct. 24th, 2024

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Nancy Snyder

I am a Senior not much computer experience. Many different e mails from many different individuals. Unsure of who to respond to, since there are many scams out there.

1 year ago

Reply from Sunnova

Hello Nancy. Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience caused. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. We look forward to helping you!

Oct. 24th, 2024

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