Sunnova: Read 6,066 User Reviews From Real Homeowners

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Jennifer Lopez Fresno, CA

We are happy Sunnova customers! Love the customer service I have received, the ease of the website and love the innovative app that I just learned about!

1 year ago

Reply from Sunnova

Hi Jennifer! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Steve Pittsburgh, PA

From Ian G who explained and sold us on the new roof and the solar panels to the customer service and the install team, everyone has done an unbelievable job!

1 year ago

Reply from Sunnova

Hi Steve! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Richard addeo Freehold, NJ

My relationship so far with Sunnova has been very smooth and problem-free. This includes my contracting with them for a solar panel system, up to and including installation!

1 year ago

Reply from Sunnova

Hi Richard! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Jr Jones Tucson, AZ

My solar panels had a transmitting issue and Sunnova was the company doing the repair work. I was told that when I received the part, Sunnova would be reaching out to me within 5-7 business days. That never happened, I had to call them repeatedly and even threatened to call someone from the BBB to get my services completed. They had a supervisor call me without any reasonable explanation or resolution for my problem. So my 5-7 business days turned into 2 months for my replacement installation. I’m pretty sure new installation will go a lot faster because they want the business. But the worst company hands down when it comes to appointments for warranty work and also there is never a supervisor on duty to speak to. I’m not sure what the representatives do when they run into an issue and need help themselves.?. I’m very disappointed with my services from this company and cannot recommend them for their services. Be cautious and choose wisely with moving forward with Sunnova.

1 year ago

Reply from Sunnova

Hello Jr Jones, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at? *VD*

May. 25th, 2023

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Luis Velez

My experience with Windmar Home and Sunnova has been excellent. They offer a very good quality equipment. In adittion, they provide an effective customer service.

1 year ago Edited May 26, 2023

Reply from Sunnova

Thank you, Luis Velez ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Cody Lucas San Francisco, CA

Great company leadership and outstanding customer service. They aren’t just about a transaction, they’re about the relationship that is built with their clients!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Cody! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DG*

May. 25th, 2023

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David Gammon Brockton, MA

Very easy to deal with. Good communication . I was able to prepay my lease which resulted in a tremendous savings versus paying the lease off over the life of the system.

1 year ago Edited June 8, 2023

Reply from Sunnova

Thank you, David Gammon! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Wicho Jimenez

Since I installed my solar electricity production system, I have no problems with voltage fluctuations and lack of energy at home. Highly recommended!!! 💪🏾🇵🇷

1 year ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Lori Kaufman Boston, MA

We are happy with the Company we have had no issues and the few times we contacted them they have been helpful and courteous. Glad we used them for our solar panels

1 year ago

Reply from Sunnova

Hi Lori Kaufman! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Mely

Very happy with my solar system. I had a surgery just before huracane Fionna, where without power for two weeks. Happy I made the decision of getting sunnova solar equipment.

1 year ago Edited May 24, 2023

Reply from Sunnova

Hello Mely, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Carmen Lopez Rivas

I am greatful for the services I am being provided. The company has been excellent giving me all tools I need for keeping my home powered, helping me .

1 year ago Edited May 24, 2023

Reply from Sunnova

Thank you, Carmen Lopez Rivas ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Juanjo51

Like I said at the beginning of this survey, I'm very pleased with Sunnova because everything has been very transparent and professional. No surprises.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Juanjo51! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

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Jason Hamilton

They have been a pleasure from start to finish of the installation process. I haven’t had any issues yet however am confident that if I did they would straighten it out.

1 year ago

Reply from Sunnova

Thank you for your kind message, Jason Hamilton. We work hard to make every part of our process a great one. Thank you for helping us convert more homes into energy-saving powerhouses! *DM*

May. 25th, 2023

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Refaluwasch Lady Saipan, S

I like everything about Sunnova and i just have to say that if anyone is planning on buying panels, but abackup Battery for a greater experience. You wont regret it!

1 year ago

Reply from Sunnova

Thank you, Refaluwasch Lady! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DM*

May. 25th, 2023

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cindy g Victorville, CA

Sunnova has staff that is very professional and courteous. We are pleased with their business. Every time they call it is always a pleasant staff very kind and informative.

1 year ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Cindy G! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

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Mike Bohan Bakersfield, CA

The salesman was very knoledgable and listedned to our needs. Our installed system works great and gave us a $1200 true-up last year. The power company owed us $1200.

1 year ago

Reply from Sunnova

Hello Mike Bohan, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*

May. 25th, 2023

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Rocking M Ranch Holyoke, MA

Great customer service and communication on the whole process! Keep clients very informed even when there are issues, and work hard on the clients behalf!

1 year ago

Reply from Sunnova

Thank you, Rocking ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *MG*

May. 25th, 2023

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Lisa Heath

We are so happy that we switched to Sunnova. It has exceeded our expectations. If we ever move I wouldn’t think twice about getting solar for the new house

1 year ago

Reply from Sunnova

Hi Lisa Heath! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Lilly Seda

I love since the day the sale was made, until today. The installation was long, but after that everything runs excellent I repeat the best decision ever made q

1 year ago

Reply from Sunnova

Thank you, Lilly Seda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Minnie CPA Orange, CA

Whenever I called or emailed to your company, the customer service agent called back in same day. That is why, I reffered to 2 friends. And they signed contract already.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Minnie CPA! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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D H Tokyo, 13

Excellent service, with rapid and effective installation of panels and powerwall. System is up and running before other firms who provide solar service.

1 year ago

Reply from Sunnova

Hello D H, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

May. 25th, 2023

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Neil Madaczky Augusta, GA

I got a call the day before that some people would be out to work on my Power Home Solar panels (that company is now bankrupt) on behalf of Generac (batteries I have connected to the panels) The inspection and update of fuses were free to me and the two gentlemen installers were pleasant.

1 year ago

Reply from Sunnova

Hi Neil Madaczky! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 22nd, 2023

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Michael Soukup Houston, TX

The technician was very knowledgeable, courteous and replaced inverter for our solar system very efficiently. Also, was very helpful explaining the situation.

1 year ago

Reply from Sunnova

Thank you, Michael Soukup! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 22nd, 2023

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Scott Keebaugh Warren, MI

They scheduled a "repair" without telling me three times. All three times the repair people showed up, which is great BUT they never told me they were coming or scheduled. Just "Hello we're outside your house". I was at work all three times. I complained about this after the first time and it happened twice after. The repair guy was nice. What was even more sketchy is I had no idea this company took over for Pink Energy. My suggestion: reach out to the new customers you acquired, introduce yourself, and when scheduling a repair call the customer first so that they pick the date and time.

1 year ago

Reply from Sunnova

Hello Scott Keebaugh, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 22nd, 2023

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Bryan Warren Queens, NY

Took a lil while to get the ball rolling but when it did. I had the panels up and running quickly. Customer service was pleasant with me so I have no complaints

1 year ago

Reply from Sunnova

Hello Byran Warren, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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James McDade Harrisburg, PA

Everything was really stra8ght forward and most things were taken care of without me having to micromanage. They were responsive and friendly in the interactions I've had.

1 year ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, James McDade! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 11th, 2023

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Charles Farber

They quickly fixed an on going issue with my solar panels that was installed by a now bankrupt installer. Great social skills and professional conduct.

1 year ago

Reply from Sunnova

Hello Charles Farber, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. SG

May. 11th, 2023

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Larry Herlinger Columbus, OH

We belonged to pink energy and they filed bankruptcy. Generac introduced us to Sunova. A crew came out last week and changed the RS Snaps on our system and noticed we only have five of our six batteries hooked up. Thy didn't have the equipment to fix it then. Can we get that taken care of please? Thank you!

1 year ago

Reply from Sunnova

Hello Larry Herlinger, we are sorry to hear you been having issue with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 11th, 2023

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Gyorgy Magyar Chino Hills, CA

The service was managed on my property and has been setup saying no one needs to be at home to support. The inverter was outside. Technician came and exchange the inverter outside and wanted to setup the wifi connection but no one was at home. No one told us to be at home. So, the tech said he can come back just call or leave message for a different time. I called, sent messages. No answer. Talked with Customer Service and told me they finish the job and they will not come back. The original equipment had the connection and worked really good. Sunnova ex-changed it and did not finish the job. They do not want to come back. Now, I cannot see how much energy the solar system produce or if I have issue with the panels.

1 year ago

Reply from Sunnova

Hello Gyorgy Magyar, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. ^ SG

May. 10th, 2023

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Cathy Bader Bloomington, IL

Support has been lacking. Did not work properly after installation & took two weeks to get someone to solve the issue. Also called for direction using the Sunnova ap. Was told someone would be in touch but have gotten no response in over a week.

1 year ago

Reply from Sunnova

Hello Cathy Bader, we are sorry to hear you been having issue with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 5th, 2023

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Julia Crowder Los Angeles, CA

I love Sunnova for my Solar System. All work was step by step. With very professional members. They kept me inform of all work that was be done. I love my Solar System.

1 year ago

Reply from Sunnova

Hello Julia Crowder, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

May. 3rd, 2023

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Bob Donnelson Goodyear, AZ

All went very well the project manager Noemi kept me well informed of what was going on the install looks great everyone was good and answer all my questions

1 year ago

Reply from Sunnova

Hello Bob Donnelson, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 1st, 2023

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Wayne Fuller Oak Park, IL

Proactively sought us out to give us service after PowerHome Solar ( Pink Energy) filed for bankruptcy. It was nice to know that we had support for our solar system.

1 year ago

Reply from Sunnova

Thank you, Wayne Fuller! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 1st, 2023

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Tom Wyse Succasunna, NJ

Very disappointed with the entire experience; starting with Trinity Solar. It took almost 6 full months to go live with Solar and at points during the project people went silent so I was left in the dark wondering what was going on. It just seemed like all communication was reactive instead of proactive. Hoping that since we are finally live and turned over to Sunnova that this experience will change.

1 year ago

Reply from Sunnova

Hello Tom, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? *LN*

Apr. 24th, 2023

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Mayra Martinez

You have an excellent customer service. It’s very comforting that when I have a question, there is an actual person (not a lifeless recording) to answer me.

1 year ago

Reply from Sunnova

Hello Mayra, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LN*

Apr. 24th, 2023

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Robert Brunges Shallotte, NC

Service was very good overall. It just seemed like there was a lag to get it turned on after installation. Some issues were beyond control of Trinity or ACE

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Robert! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LN*

Apr. 24th, 2023

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Edwin Velez Rivera

I like very much when I call customer service there politeness and patient to explain clearly any issues carefully, especially if you are of elder person .

1 year ago

Reply from Sunnova

Thank you for your message, Edwin Velez Rivera. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *DM*

Apr. 20th, 2023

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k b Clovis, CA

We bought our brand new Lennar home in late October 2022 and bought the solar at the same time. Already installed at close of escrow. It took them 6 months just to get permission to connect or so they said. We started the process right away and sent everything in as directed then 2 months later they sent an email to tell us to do everything again because the proceas was delayed. We got it all done and then it would not go online. Techs came twice and got it online but then found it was stuck in night mode so another tech had to go to the roof and check the wires. The were crossed he said! One month went by without anymore information despite numerous calls. Then in April of 2023 I saw the meter running backwards finally. It took almost a bother week to get contact with them to verify that it was on. We bought this out right and did not see any savings for 6 months because the installed the wires to get it stuck in night mode but did not bother to even notice during the months they were holding our application. We asked the last representative to escalate to someone who can reimburse for the lost solar production as they guarantee a minimum production per representative. We still have not heard back. We believe in solar 100% for money and clean ergo reasons but Sunnova is horrible

1 year ago

Reply from Sunnova

Hello KB, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at? ~AG

Apr. 17th, 2023

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Jose Moronta Mohegan Lake, NY

Very very professional from Mark to Chris and the guys that installed the unit. Highly recommend I really have no words for the job they did. AAAAAAAAAAAA++++++++++++

1 year ago

Reply from Sunnova

Hello Jose Moronta, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Apr. 13th, 2023

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Anthony Herrera Mansfield, TX

The whole process was a little scary. Once the panels were installed, it seemed like the salesperson didn’t care anymore. I asked for help in switching providers as well as with the app. He kept on saying he would help but didn’t come thru all the way. I fell like he got his commission and thought his job was done.

1 year ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll review this right away. Thank you. BM.

Apr. 12th, 2023

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Melissa Smith Holtwood, PA

Overall solar install was great… not sending a licensed electrician was a bad call. They had pics of my electric panel and sent someone who did not know what he was doing. Ended up cutting power to my water heater. On-call did not call me and I had to call a second time. Diagram submitted to township is inaccurate.

1 year ago

Reply from Sunnova

Hello Melissa Smith, we apologize for the inconvenience. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at? *NR*

Apr. 11th, 2023

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Gail Daley Wayne, NJ

I would never use them again. They are sloppy, the people they used to put on my roof has done so much damage to my property, removed my skylights, when I complained they put ones that are half the size and don’t open. The skylights were put in as a safety feature, since we only have one stair case down stairs. The fire dept. recommended A ladder so we could climb onto the roof and be rescued off the roof. They tried moving my gas grill that was attached to blocks, so Badley bent and broke the legs to my grill, the grill was close to pool deck a good 20 feet from house. Good thing they did not move my daughters charcoal grill that was up against the house. Tons of nails all over the grass, my yard man refuses to mowed up my ele. They only sent someone to clear the driveway of nails. From the time my contract was signed it was 4 months before they started. They screwed up my electric in my bathroom wa that had been put in with safety plugs in 2019 , &2020. They denied ex it-no one else was in basement. It had to be them. I call asking for help. They ignore me. I have threatened to call my lawyer. They don’t care. Final insult they turned on the solar panels, they never told me, neither did JCP&L. They are not Amazing they are a nightmare. I could never recommend them to a friend or neighbor.

1 year ago Edited April 4, 2023

Reply from Sunnova

Hello Gail Daley, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to digital-interactions@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. *NR*

Apr. 4th, 2023

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dayana Amaya Pawtucket, RI

Over all Happy with Installation, and inspection.. still waiting on Company to call us to make Pannels work. Its been 2 weeks since our Electric Company came to swap the meter.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Dayana Amaya! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! * ~SG

Mar. 28th, 2023

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Joseph Bermudez

Love the over all help and opportunity our family can enjoy our life’s without stressing on our electric bill rising like it has been over the years.

1 year ago

Reply from Sunnova

Hello Joseph Bermudez, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

Mar. 22nd, 2023

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S. Martin Stockton, CA

The panels are fine. The installation was a horrible. Many missed appointments and reschedules. Took over a month to instal. Wanted to pay cash, got baited and switched into a loan which they added 10 grand to the price. Power is fine, panels are fine …. Not pleased with the process or how everything went down. Pretty glad that part is all over. The guy who called to ask how everything was going said they had been having the same problems a lot with the install teams.

1 year ago

Reply from Sunnova

Hello S. Martin, we are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where can reach you at? *JA*

Mar. 14th, 2023

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Jose

I have the sistem almost ready. The battery that was installed wasn’t working since the first day and still waiting for it’s replacement. Other than that good service.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jose! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 13th, 2023

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Mark East Hartford, CT

Our energy consultant Harry P, was top notch. Knowledgeable, informative and patient. Harry is the reason we decided to have Trinity Solar proceed with our installation!

1 year ago Edited June 15, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Mark! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 7th, 2023

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Diane Davis

I have had my Sunnova solar for over 3 years now. What a great savings and passive income too. This company is #1 realiability, cost and slcustomer service is exceptional.

1 year ago Edited March 21, 2024

Reply from Sunnova

Hello Diane Davis, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 25th, 2023

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Nicolas Savitt Brooklyn, NY

Loved the ease of use and the layout of their website. Shows you very clearly what you have and what you pay. The process was pleasant and people we felt with were helpful.

1 year ago

Reply from Sunnova

Hi Nicolas Savitt! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! HV

Feb. 23rd, 2023

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Darin George Fort Worth, TX

The solar panel install was quick and efficient and the work seems good. The next 6 weeks were spent with "an issue" that nobody could get out to fix and nobody returned messages or gave updates. Then, out of the blue, I get a request for a review and check to find my panels are working. Good product, terrible communication.

1 year ago

Reply from Sunnova

Hello Darin George, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 15th, 2023

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