Sunnova: Read 6,314 User Reviews From Real Homeowners

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Janet Tarrant

Disliked having to use email too often. I'm old and behind the times and do well to use texting at this point in my life.

1 year ago

Reply from Sunnova

Hello janet. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 17th, 2024

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martin adams

The whole process was easy. From the team that knocked on my door. To sales and installation. Excellent communication and installation.

1 year ago

Reply from Sunnova

Thank you, Martin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Dec. 5th, 2024

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Trish

Since we went solar we have received money from the electric company and had to pay nothing more than the service charge

1 year ago

Reply from Sunnova

Hello Trish. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Dec. 5th, 2024

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Stephen Bartilucci

I was getting checks ins from phone calls every 3 to 4 months . Been when I was asked how my solar system was working I told them I was paying WAY more then my electric bill. Representative said he would follow up the following month to see how the solar system is working for the following month and never called . That was may of 2023 .. It’s now a year and a half later no follow up on my concern of me paying WAY more now going solar .. My electric bills where half of what I pay for solar

1 year ago

Reply from Sunnova

Thank you, Stephen. We appreciate your feedback and value our customers. We are grateful for the time you took to share your experience. We tried to reach you today, but were unsuccessful. Please contact us at your earliest convenience at 866-786-6682.

Nov. 26th, 2024

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Gregory Tibbs

So far so good. Everybody I delt with was respectful and knew what they were doing. The solar has helped on my Ameren bill.

1 year ago

Reply from Sunnova

Thank you, Gregory! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 26th, 2024

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Ed Kitlan

I liked the fact that it didn't cost me a cent until it was up and running. Don't like the fact that I have questions and can't get information

1 year ago

Reply from Sunnova

Hi Ed, we appreciate your 5 star-review. Please know, our goal is to provide world-class customer service. For assistance, please provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Nov. 26th, 2024

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Tim Evilsizor

I really like how helpful they were every step of the process. Always available to answer all my questions. Got everything done in a timely manner.

1 year ago

Reply from Sunnova

Hello Tim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Nov. 21st, 2024

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Jeremiah Ross

Has yet to function at 100%. At this time one Tesla powerwall is not functioning. The Tesla control panel in the garage does not work. When Hurricane Milton hit I should have had power to get me through it. I had power for 5 minutes around every 4-5 hours, more or less useless.

1 year ago

Reply from Sunnova

Hello Jeremiah. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Nov. 20th, 2024

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Barbara Trevino

I would choose 0 customer service is a joke. I'm trying to make payments with my Bank Account and it tells me my account is not correct. I'm having to pay a Fee because it'll only take my Bank Card which the money comes from my Bank Account, They tell me my Route # and Acct. # is wrong. I've had this account for 30yrs. Horrible finance Co. They don't know what they're doing.

1 year ago

Reply from Sunnova

Hello Barbara. We value your feedback and are committed to providing you with the highest level of customer service. Please allow time for our customer care to contact you with an case update. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Nov. 19th, 2024

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Marie Pierre

This whole process took a bit too long to achieve. The company removed the gutters from our roof and never replaced it and when we asked about it they said that we have to hire someone else to put them back.

1 year ago

Reply from Sunnova

Thank you, Marie. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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Chris Gilbody

Contract was straightforward and made sense for my family and I. Happy with our solar lease and would recommend Sunnova to all.

1 year ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Chris Eubanks

Excellent customer service from start to finish! Everything was explained well and in detail so we knew all that was involved. I highly recommend!

1 year ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Fredrick Miller

I was happy with Sunnova at the beginning things went well, but I ordered powerwall 3 backup batteries at the beginning of October and here it is November 1 and nothing has been done! No updates from the company I had to call to get updates

1 year ago

Reply from Sunnova

Hello Fredrick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. Thank you for giving us the opportunity to serve you better.

Nov. 1st, 2024

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alberto pastoriza

I am a 3 year client and when I had 1 problem with the panel, it was resolved immediately. I have not been with out power since I have the system

1 year ago

Reply from Sunnova

Thank you, alberto! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

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Larry

This was the most poorly executed transaction, with the worst results I have experienced in my 58 years. we installed the system in August Time and time again, commitments were made and never met it is now almost November, I have my first payment coming up on the system in a few days, and it still does not work I wish I had never begun this process

1 year ago

Reply from Sunnova

Hello Larry, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 31st, 2024

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Tom Weekley

I have less solar panels than my next door neighbor. I am getting bills beside the normal bill from my electric company. I think they should come back and install a few more panels.

1 year ago

Reply from Sunnova

Hello Tom Weekley ,thank you for contacting us directly. You can complete our application and one of our suppliers will contact you.
https://www.sunnova.com/home/#requestafreequote
Thank you,

Oct. 29th, 2024

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Woodrow Cothran

The information supplied to us,the professional installation of your system, communication with those involved in the entire process.

1 year ago

Reply from Sunnova

Hello Woodrow. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 25th, 2024

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Janet Moore

I feel like a number, I contacted customer service and Sunnova basically said sorry about your situation but there are no plans or programs for hardships we want our money. Basically the company policy for hardships is, It sucks to be you!

1 year ago

Reply from Sunnova

Hello Janet. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service via email at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Oct. 25th, 2024

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Jeffery Brewer

This is the first time I've had Solar panels and Battery. Time will Tell how good this is and how Long the Battery will last when needed!!

1 year ago

Reply from Sunnova

Hello Jeffery. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Oct. 25th, 2024

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Trudy Cohen

Sunnova forces you to sign up for auto pay even if you don’t want to. It’s not told in today contract but they will harass you from a free days after signing your contract until you give in. They will cancel your contract and bill you for the install if you don’t. Completely inscrutable. This should be detailed when you sign the contract, not after.

1 year ago

Reply from Sunnova

We appreciate your feedback, Trudy. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Thank you for giving us the opportunity to speak with you today.

Oct. 24th, 2024

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Nancy Snyder

I am a Senior not much computer experience. Many different e mails from many different individuals. Unsure of who to respond to, since there are many scams out there.

1 year ago

Reply from Sunnova

Hello Nancy. Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience caused. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. We look forward to helping you!

Oct. 24th, 2024

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Jamie Calisti

Sunnova came out and fixed my inverter. They were prompt and had it fixed in under an hour. They were very professional.

1 year ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Mark Matherly

I was scheduled for an inverter replacement and giving a time between 8 AM and 11 AM on October 10 as my service date. The technician did not show up during that time but did come around 220 that afternoon after I was already .I was scheduled for a inverter replacement and giving a time between 8 AM and 11 AM on October 10 as my service date. The technician did not show up during that time but did come around 220 that afternoon after I was already gone. Now they are saying it is a closed ticket and they will not come out and replace the inverter.

1 year ago

Reply from Sunnova

Hello Mark. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 21st, 2024

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Nicholas (Nico)

Amazing so far so glad I went Solar! The savings that I am receiving is well worth it and gives some extra peace of mind!

1 year ago

Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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John Wojichowski

I just installed my panels. They just went into operation. So far so good. Thus, this review is based on limited experience.

1 year ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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Nikki Worrell

All of Sunnova’s representatives were very informative and easy to contact. The only issue we had was how long it took to get permission from ACE to operate.

1 year ago

Reply from Sunnova

Hello Nikki, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Warlordstillgaming

Though I enjoy having solar to try and cut down on my Energy bill, it is stupid that even though I have solar panels during a power outage. I cannot use my power because you guys did not install a shut off between my house and the main power line. To prevent the panels from backfeeding energy into Potentially down wires. So now, even though hurricane Milton just went by, I'm stuck without power after buying solar panels, so I would have power even during a power outage.

1 year ago

Reply from Sunnova

Hello Warlordstillgaming. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. To ensure we address your concerns regarding your system or agreement, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Gary Livingston

Sunnova says we have gone live with solar, however the main unit is not functioning correctly, which is causing the electricity needed from solar to our home to be provided by the grid, which is costing me money, which was supposed to be provided by solar.

1 year ago Edited October 14, 2024

Reply from Sunnova

Hello Gary. Thank you for your 4-star rating! Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to assist you!

Oct. 11th, 2024

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Eugene Mahon

Maintenance support was provided quickly and the maintenance representative was very professional and efficient at making the repair.

1 year ago

Reply from Sunnova

Hello Eugene. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 11th, 2024

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T Green

Tech was very professional and knowledgeable ! I’ve had the best customer service with Sunnova since going solar. Great job!

1 year ago

Reply from Sunnova

Hello T, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 11th, 2024

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Diane Soto

Terrible customer service !!! Do not use them if your roof is NOT new I’m 9 years in with them and need a new roof got a quote in May of $10,314.00 to remove and replace panels ….. wasn’t ready in May but am now 4 MONTHS later they gave me a new quote of $21,300.00. Yes, I can use a third party but will loss my warranty for everything if they cannot seal it properly!!!

1 year ago

Reply from Sunnova

Hello Diane, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 10th, 2024

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Jerome

The technicians did a great job changing the fuses in the battery. Previous failures required changing and rewiring failed solar panels. The failed solar panels were not covered under warranty.

1 year ago

Reply from Sunnova

Thank you, Jerome! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Jimmie Tarzy

Was told everything in advance. Everything was completed quickly and cleanly. Very happy with the sales team and installation.

1 year ago

Reply from Sunnova

Thank you, Jimmie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2024

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Jeannette Taylor

This rating is only for the install of the product. I have not had it installed long enough to give an honest review of the overall product and how it performs.

1 year ago

Reply from Sunnova

Thank you, Jeannette! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2024

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Sandra Lemire

I am very pleased with EVERYTHING involved with my new SOLAR LEASE ON MY HOUSE. FROM BEGINNING TO COMPLETION it has ALL BEEN FLAWLESS.

1 year ago

Reply from Sunnova

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 4th, 2024

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Curt Lee

Customer service is horrible I wouldn’t recommend this company to nobody.I waited quite a while for Nv energy to do the final inspection and change the meter and called the company that installed it (M+S electric)to see when they would activate it and they told me they’re waiting for paperwork from the energy company and it would be a day or 2 and it’s going on a week.I called Sunnova customer service and nothing they could do to get it activated.Thank god I got solar I can’t use,They sure promise the world when you sign up and then screw you after the fact.

1 year ago

Reply from Sunnova

Hello Curt, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 4th, 2024

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Edd Wright

Well i'm not disappointed with sonova that I know of but their installers left debris and trash all over My driveway, the guy that I started to talk to about the solar kept math.Messing me around with my bonus check. And come to find out today.I looked up on the roof and there was no pigeon netting installed around my solar panels like it was to B when we discuss putting it up. I am completely and utterly dissatisfied with the people they worked with and if I had a chance, I would remove the solar panels off my roof.

1 year ago

Reply from Sunnova

Hello Edd. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Please contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We are here to help!

Oct. 1st, 2024

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Ld max maxwell

I have solar panels stalled in my house last year. I don’t know what happened, but I did not think any hours for the winter so I had to reinstall some more this year. Hopefully, this will solve the problem.

1 year ago

Reply from Sunnova

Hello LD. We appreciate you taking the time to reach out to us and letting us know about your experience. Please know we are here to provide ongoing support. For any questions you may have regarding your system, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!

Sep. 26th, 2024

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N B

Process was efficient with frequent updates on what to expect. Each individual involved was polite, respectful and efficient.

1 year ago

Reply from Sunnova

Hello N B, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 24th, 2024

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Peggy Duron

Trey was the technician who serviced our system. He was knowledgeable, informative and thorough on top of being a very nice person. Thank you!

1 year ago

Reply from Sunnova

Hello Peggy, thank you for your 5-star review. We appreciate the positive feedback. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Sep. 23rd, 2024

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Esperanza Arevalo

I’ve had my solar panels for three years and have never had any problems with them. The app on my phone is pretty easy to follow.

1 year ago

Reply from Sunnova

Thank you, Esperanza! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Jose Otaola

The decision to install solar panels with Sunnova was the best. Since I put them in, not a single appliance in my house has been damaged.

1 year ago Edited September 23, 2024

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Jim Werley

This company has been very informative and efficient in keeping us informed on the progress of our system. Highly recommend going with them!

1 year ago

Reply from Sunnova

Hello Jim. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Sep. 20th, 2024

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Josian Sanchez

My second house installing our system with Windmar. The process was faultless. 5 Stars for sales, installation, and support.

1 year ago

Reply from Sunnova

Hello Josian. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Sep. 16th, 2024

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Lynne Piermarini

I wish there was a way to change the program that I am on now that my financial situation has changed. I would like to buy the panels now.

1 year ago

Reply from Sunnova

Thank you, Lynne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 10th, 2024

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Laura Coffey

Thank you for sending such a professional informative reps which answered my questions. They were superior and Im truly grateful for your service

1 year ago

Reply from Sunnova

Hello Laura, we appreciate your 5-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We appreciate you taking the time to reach out to us and letting us know about your experience.

Sep. 5th, 2024

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Bill Bryson

Everyone has been very helpful, and their technical knowledge helped me to better understand the process for getting solar and how it works.

1 year ago

Reply from Sunnova

Hello Bill. Thank you for your 5-star rating. Our commitment is to help ensure you have a clear understanding of every step in our process. We are grateful for the positive feedback.

Aug. 27th, 2024

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Gwen Garrett

Sunnova showed up earlier than my appointment as I had hoped and repaired my system. My system is back online and producing great energy!

1 year ago

Reply from Sunnova

Hi Gwen! Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 27th, 2024

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Lauren Smith

Sunnova is an incredibly frustrating company to deal with. A client of theirs gave them the wrong number to contact, my number. I received multiple texts and calls meant for their client. They would not delete my number from their account list even though I asked several times. Kept sending me texts and calling me on several occasions. They even sent me a link to review them since they STILL HAVE YET TO REMOVE ME FROM THEIR LIST. I hope their work makes up for an utter lack of care and attention to detail. For the love of all things holy and all things not, stop contacting me. Thanks.

1 year ago

Reply from Sunnova

Hello Lauren, thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To help ensure we address your concern effectively, we are requesting that you email us with the details of the situation at customerservice@sunnova.com.

Aug. 26th, 2024

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Christy Benner

Disappointed with the organization of setup, the communication of the process and the following of plans for completing the project was lacking. The amount of time of install to turn on was over a month.

1 year ago

Reply from Sunnova

Hello Christy, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. Thank you for the feedback you provided to continuously improve the customer experience.

Aug. 26th, 2024

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