Sunnova: Read 6,314 User Reviews From Real Homeowners

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Deb Page Gardner, MA

I have enjoyed working with Sunnova. I like being able to speak with a real person, not an animated voice. Any questions I had were answered in a timely manner. It's been a stress-free pleasure.

2 years ago

Reply from Sunnova

Hello Deb Page, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Verified Customer

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PK Shrivastava Torrance, CA

Hassle free experience with Sunnova. There have been no outages or down time.

4 years ago

Reply from Sunnova

Thank you, PK Shrivastava! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 18th, 2022

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Verified Customer

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Judy L Becerra Fresno, CA

Always polite and professional. Prices are right for me,as I am only on SSI

4 years ago

Reply from Sunnova

Thank you for the kind words, Judy. Welcome to the Sunnova Family! ^JD

Nov. 8th, 2021

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Verified Customer

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Kelly Ebelt Spring, TX

Very good and on top of my units providing me electricity to the fullest.

4 years ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DG*

Aug. 10th, 2021

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Verified Customer

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Brian J McGowan Wrentham, MA

Easy billing, great installation service, zero issues with the solar panels

4 years ago

Reply from Sunnova

Thank you for sharing your story, Brian! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

Aug. 3rd, 2021

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Verified Customer

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Charles Colaresi Kensington, CT

Easy to work with. Took care of everything that had to be done.

4 years ago

Reply from Sunnova

Thank you for the note, Charles. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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marion van Den Boom Merced, CA

From commitment to solar power production every thing was smooth.

4 years ago

Reply from Sunnova

Marion, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Denise Ann Decosta Fairhaven, MA

They changed my fuse box to a circuit breaker unit for NO money..

4 years ago

Reply from Sunnova

Thank you for the note, Denise. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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Alfred Aldan Saipan, MP

The customer service agents are very well informed. They will answer any questions I have

4 years ago

Reply from Sunnova

Thank you for the note, Alferd. Welcome to the Sunnova family! ^VB

Jun. 29th, 2021

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Verified Customer

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Mohanram Waterbury, CT

I have a bad service so I don't recommend no one else this company I am trying to do my roof and I'm calling you guys four the quote and if 2-week continue mistake

4 years ago

Reply from Sunnova

Hello Mohanram, thank you for reaching out. We are very sorry for the experience you have encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Cindy Dudas Tuckerton, NJ

So far we are saving money and we like the idea of using the sun as energy.

4 years ago

Reply from Sunnova

Thank you for the note, Cindy. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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LISA ZUSSMAN Egg Harbor Township, NJ

Your representative that helps me every month Lisa is wonderful

4 years ago

Reply from Sunnova

Thank you for the note, Lisa. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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JAMES M GASKILL Selma, CA

They promised to has someone come out and clean the panels, since we've had them no one has ever showed up to clean them.

4 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. One of of our agents will reach out to you directly to address this issue. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Sue Appler Hanover, PA

No problems with them and save money on electric bill each month and year

4 years ago

Reply from Sunnova

Thank you for the note, Sue. Welcome to the Sunnova family!^VB

May. 24th, 2021

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Verified Customer

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Carol Hamden, CT

Just the best , everything is good , above my expectations

4 years ago

Reply from Sunnova

Thank you for sharing your story, Carol! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

May. 24th, 2021

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Verified Customer

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TJ Peters Coplay, PA

good service and much cheaper than having a regular electric bill

4 years ago

Reply from Sunnova

Hello TJ Peters, thank you for your feedback! Welcome to the Sunnova family.**MV

May. 18th, 2021

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Verified Customer

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Ed Przydzial Naugatuck, CT

Extremely responsive and understanding.Easy to speak to someone.

4 years ago

Reply from Sunnova

Thank you for the review. Welcome to the Sunnova Family. ^JD

May. 17th, 2021

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Verified Customer

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Meraris Lopez

They are pretty responsive when I need something, great customer service.

4 years ago

Reply from Sunnova

Meraris, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

May. 17th, 2021

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Verified Customer

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Nora Merced, CA

Excellent installation and follow up and questions promptly answered!

4 years ago

Reply from Sunnova

Thank you, Nora! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!**MC

Apr. 19th, 2021

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Verified Customer

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David Krucek Bloomfield, CT

Great company for solar. Best thing I’ve done. Super easy process.

4 years ago Edited January 10, 2024

Reply from Sunnova

David, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Mar. 25th, 2021

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Verified Customer

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Jonathan Mellett New Egypt, NJ

Great communication and not one negative experience throughout the process.

4 years ago

Reply from Sunnova

Thank you for the note, Jonathan. Welcome to the Sunnova family!^ JD

Mar. 10th, 2021

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Verified Customer

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Daniel San Diego, CA

Great financing options, transparency, and efficient work tempo.

5 years ago

Reply from Sunnova

Daniel, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Feb. 9th, 2021

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Verified Customer

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Nora Whitman, MA

Pleasant and thorough to deal with. Kept informed on project with professional emails.

5 years ago

Reply from Sunnova

Thank you for the note, Nora. Welcome to the Sunnova family! ^JD

Feb. 9th, 2021

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Verified Customer

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Theresa

Very Professional and always were in touch for appointments

5 years ago

Reply from Sunnova

Thank You so much for the 5 stars!*MV

Dec. 10th, 2020

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Verified Customer

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Beth Phillips Millerstown, PA

Great product, knowledgeable and pleasant people to work with, good customer service.

5 years ago

Reply from Sunnova

Thank you for the note, Beth. Welcome to the Sunnova family!^JD

Jun. 22nd, 2020

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Verified Customer

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Marilyn Cunningham-Williams San Diego, CA

The workers were on point in knowing what to do, they did a bumper job!!!

5 years ago

Reply from Sunnova

Thank you for the note, Marilyn. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Carla Cicchi Placerville, CA

They are great, straightforward, and I am very happy being with them.

5 years ago

Reply from Sunnova

Thank you for the note, Carla. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Jack Corder

Unit works just as it should Install went perfect Guy’s left no mess

5 years ago

Reply from Sunnova

Good morning Jack, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 19th, 2020

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Verified Customer

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Steven j cuccu Farmingdale, NY

Every thing went as explained no surprises they kept their word

5 years ago

Reply from Sunnova

Thank you, Steven.! We aim to provide the best customer experience and are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!^JD

May. 8th, 2020

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Verified Customer

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ANNA THOMAS DeSoto, TX

I have seen a significant difference in my energy bill so far.

5 years ago

Reply from Sunnova

Good morning , Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Grampy

Never had a problem and they are always there to answer my questions.

5 years ago

Reply from Sunnova

Good morning Grampy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Autumn S.

Excellent customer service and got a great product for a reasonable price.

5 years ago

Reply from Sunnova

Hello Autumn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Verified Customer

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Victor Ortiz

Very polite and understanding explain to me how things are and how they work

6 years ago

Reply from Sunnova

Good morning Victor, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Stacy

Customer focused, superior service. Communication was top notch

6 years ago

Reply from Sunnova

Good morning Stacy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Jennifer Kean

They made everything easy and answered all my questions honestly

6 years ago

Reply from Sunnova

Good morning Jennifer, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Jane Yanko

Excellent customer service and smooth installation of solar panels.

6 years ago

Reply from Sunnova

Good morning Jane, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Thomas Provencher

Easy to work with. Great product. From start to finish everything went very smoothly."

6 years ago

Reply from Sunnova

Good morning Thomas, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Leslie Murray

Every one was nice --up front - new what they were doing -cleaned up when done

6 years ago

Reply from Sunnova

Good morning Leslie, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Javier

All who were involved were pretty humble and appear to take time and effort with customer.

6 years ago

Reply from Sunnova

Hello Javier, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jane Parmel Rockaway Park, NY

Showed up when promised, helpful staff and installation went quickly!

6 years ago

Reply from Sunnova

Hello Jane, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Jan. 17th, 2020

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Verified Customer

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Kay

Best sales person...Marshal T! Explained everything but wasn't pushy at all.

6 years ago

Reply from Sunnova

Hello Kay, Thank you for your feedback and Welcome to the Sunnova Family! ^OA

Jan. 8th, 2020

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Verified Customer

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Robert Pedersen

work was done quickly, and the PGE bill was reduced one month later.

6 years ago

Reply from Sunnova

Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Odette Messina

Sunnova is always in contact and informative they are on point, polite and a pleasure to talk with

6 years ago

Reply from Sunnova

Hello Odette, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Kim Peterson

Knowledgeable about product. Made sure I was satisfied with my purchase.

6 years ago

Reply from Sunnova

Hello Kim, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Patricia Farley

They are prompy and efficient and answer any and all questions

6 years ago

Reply from Sunnova

Hello Patricia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Nadine

They took care of everything, I didnt' have to do anything.

6 years ago

Reply from Sunnova

Hello Nadine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Bill Kleespie Maricopa, AZ

Everybody was friendly to work with and knowledeable on what they were doing.

6 years ago

Reply from Sunnova

Good Morning Bill, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Kristine L Cape May, NJ

I was promised a referral fee months ago and I'm still waiting. Don't make promises and then excuses.

6 years ago

Reply from Sunnova

Hello Kristine L. , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Would you please send your contact information to and one of our Resolution Specialists will contact you.

Dec. 31st, 2019

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Verified Customer

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Mouritala Dodo Seriki

They have a good customer service and jnow what they were doing.

6 years ago

Reply from Sunnova

Good Morning Mouritala, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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David

Didn't explain things clearly. I'm no saving any money with these panels and my house is now harder to sell.

6 years ago

Reply from Sunnova

Good Morning David, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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