Sunnova: Read 5,942 User Reviews From Real Homeowners

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Gina Turner

They show up to your house with out notice. They did not communicate with you

3 weeks ago

Reply from Sunnova

We appreciate your feedback, Gina. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova

Oct. 16th, 2024

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Junior Vargas

4 months ago Edited June 13, 2024

Reply from Sunnova

Hello, Junior. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Mar. 30th, 2024

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John Cook

I like the salesman I like t hear Stories. I'm still not satisfied with Sudan. That's the average cost for service, but I'm getting used to it.

4 months ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Joann Farley

Not applicable to me This survey was the worst one I’ve ever seen. Answering a question took forever to get the check mark to appear

5 months ago

Reply from Sunnova

Hello Joann. Thank you for your feedback! We are here to ensure that your solar journey is nothing short of exceptional.

Jun. 19th, 2024

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Wkilway Traverse City, MI

Sunnova has been out to my property five times since May 5th of 2023. My solar panels only worked 3 months since they have been installed. Every time Sunnova comes out here, they are here for maybe 10 mins and nothing gets resolved. Having these solar panels was a huge mistake and I am not happy or satisfied with any of the service or solar panels.

8 months ago

Reply from Sunnova

Hi Wkilway, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please email us at customerservice@sunnova.com with your system ID and we will gladly ensure your systems preforms as intended.

Feb. 8th, 2024

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Mark Clack

I liked that after the installation, Sunnova sent a contractor over to repair and paint my walls impacted by the installation of new meters.

9 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Feb. 6th, 2024

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Rachel Karam Hemet, CA

Bought a home forced to purchase the solar system it came with. First time home buyer. Was told by solar company I would be saving money. system I leased with Sunnova isn't producing enough energy. Causing me to have double payments. I'm stuck in a lease for 25 years. Paying Sunnova for not producing enough energy. Money isn't every going towards paying of the system. I wish I would have been told this house needed more solar panels to save money. Not happy with Sunnova

9 months ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us an email to customerservice@sunnova.com with your case detail we will gladly reach out to assist.

Jan. 8th, 2024

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Ria Ramnarine Dallas, TX

All the representatives were professional, helpful, and knowledgeable on what they were doing and towards guiding us on the process.

10 months ago

Reply from Sunnova

Hello Ria Ranmarie, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 4th, 2024

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Christine Nelson Tampa, FL

They were so easy to work with , always kept us informed about what was going on and when something was going to happen.

10 months ago

Reply from Sunnova

We value your review, Christine Nelson. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Jan. 4th, 2024

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Sebastian Freeman

We really like how easy and fast the service was. From start to finish, we were informed on the process with every step.

10 months ago

Reply from Sunnova

We appreciate your review, Sebastian Freeman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Jan. 2nd, 2024

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George McGee Fitchburg, MA

What I did not like it took months to get the job done and then it took Unitil 2 months to change the metter.As for Sunnova your people where very good at there jobs

10 months ago

Reply from Sunnova

Thank you, George! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Scott howard Hornbeck Beverly Hills, FL

Excellent and Professional service , Installation explained and confirmed. Constant contact to make sure everything went smoothly.

10 months ago Edited January 1, 2024

Reply from Sunnova

Thanks for your positive feedback, Scott Howard Hornbeck! We're incredibly excited that you've decided to go solar & join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future.

Jan. 3rd, 2024

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carol morgani Port Charlotte, FL

So far our system seems to be doing well. We have not seen a significant savings, but we have only had 1.5 months in operation.

10 months ago

Reply from Sunnova

Thank you, carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Cynthia jones

I’m leasing the panels and haven’t had any problems with them it has Been cost efficient and has a nice look for your home

10 months ago

Reply from Sunnova

Thank you, Cynthia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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kenneth yom

Sunnova solar system made our life very comfortable with saving energy bill after We put a pool (14'x28') in our backyard.

10 months ago Edited June 12, 2024

Reply from Sunnova

Hi kenneth yom, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 2nd, 2024

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Darlene P Chula Vista, CA

I am very satisfied with the functionality of the system they provided and they were clear and accurate about the cost and performance.

10 months ago

Reply from Sunnova

Thank you, Darlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Taya Bridgeport, CT

People who sign me in with Solar were friendly, professional, answered/explained all my questions. Appreciate very much!

10 months ago

Reply from Sunnova

Thank you, Taya! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Christina Mauger

very helpful in understanding the process and when i have questions they are always available and wonderful to work with

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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I Arzuaga

So far, we have good communication with the seller, having doubts about the adjustments. And we have had no problems with the equipment.

10 months ago

Reply from Sunnova

Thank you, I! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Robert Clement Phoenix, AZ

Sunnova is a great company handling quality products. My system has performed flawlessly since its installation over 3 years ago.

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rj

Very simple process. Employees were knowledgeable when had questions or concerns. All work done in a timely and professional manner.

10 months ago

Reply from Sunnova

Thank you, Rj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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ec pj Allentown, PA

As previously stated the whole process was smooth, I was informed of every step. Also in the first 8 days I saved $70 in November

10 months ago

Reply from Sunnova

Thank you, ec! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Carlos Amador

They worked fast on my case. Iam very pleased with the experience and dedication making sure I understand all the process.

10 months ago

Reply from Sunnova

Thank you, Carlos! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Tanya Stevens

Everyone involved was very professional and knew the answers to any questions I had. So far I am very happy with our solar experience!

10 months ago Edited March 25, 2024

Reply from Sunnova

Thank you, Tanya! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Cindi Wood Fuquay-Varina, NC

We have had the solar panels on our home now for over 2 months and still are not able to use them. No calls about what is going on. Inspector been 3 times and still has not approved. Not happy from the beginning, really worried about the future with this company. If I had to do it all again, I would NOT!!!!!! I am ready to call you to come take them down.

10 months ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us an email to customerservice@sunnova.com with your case detail we will gladly reach out to assist.

Dec. 21st, 2023

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Jeff Snell Roswell, GA

The sales team was helpful until the contract was signed. Information provided during initial meetings was incomplete and misleading. After contract was signed I was told they would walk us through the process but this was not the case.

10 months ago

Reply from Sunnova

Hello Jeff Snell, Please send us an email to customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 20th, 2023

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Cynthia Clauser

Basically they did the job well. Even helped me solve a problem that NV energy said they did but didn't do. Overall I liked the staff a lot.

10 months ago Edited March 21, 2024

Reply from Sunnova

Thank you, Cynthia Clauser, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 15th, 2023

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steve dunn Glendale, AZ

The system was installed APS came out and instsalled metor and I had to turn system on myself and its been 2 wks and have not even got a phone call to make appointment to install monitoring system.

10 months ago

Reply from Sunnova

We appreciate you letting us know about your experience. Please feel free to contact us at customerservice@sunnova.com with your system ID and phone number. We would be glad to help.

Dec. 15th, 2023

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MARIA PEREZ

My electrical service provider has been Sunnova for a year and my experience has been excellent. I have a totally reliable and secure system.

10 months ago

Reply from Sunnova

Thanks for reaching out to us, Maria Perez. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 14th, 2023

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Lee Arnett Del Rio, TX

So far so good has cut the electric bill a great deal I’m hoping continues to work efficiently and we will be very happy thank you

10 months ago

Reply from Sunnova

Thank you Lee Arnett, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 7th, 2023

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hogwild6885 CA

Not enough communication from your company regarding the final steps of my installation of the solar on my house. When will I start paying and who. When does nv energy stop sending me bills.

11 months ago

Reply from Sunnova

Hi hogwild6885, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Dec. 7th, 2023

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Miguel Mondragon

The system works great however whenever I try to get in contact with ANYONE regarding me getting my money reimbursed for the inspection that I had done by my electricity provider I don’t hear back. I was told I would be getting that money I paid back and have yet.

11 months ago

Reply from Sunnova

Hi Miguel Mondragon, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Please feel free to email us at customerservice@sunnova.com with your system ID and phone number. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 30th, 2023

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Ron62 York, PA

We have been very happy with the explanation of the system and the program. Communication has been great and the install was well done!

11 months ago Edited December 8, 2023

Reply from Sunnova

Greetings Ron62, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 27th, 2023

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Dennis Kelley South Weymouth, MA

What an easy experience from beginning to end. Shawn the salesman was the great. He explained everything that made sense.

11 months ago

Reply from Sunnova

Thank you, Dennis Kelley, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Nov. 20th, 2023

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Mitch Israel

A lot of communication and follow ups were left specifically to the customer. I needed to follow up multiple times with both Sunnova project manager and PSEG directly in order to advance the process post installation

2 weeks ago

Reply from Sunnova

Thank you, Mitch! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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M Paynor

For every step the information provided to us was incorrect.

1 month ago

Reply from Sunnova

Hello M. We appreciate you taking the time to reach out to us and letting us know about your experience. We work hard to make sure you understand every part of our process. To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Sep. 26th, 2024

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Gedalia Castro

Lo recomiendo ni cuenta me doy si Luma dejá sin servicio a la Ciudad!Lo recomiendo y el personal MUY atento a sus necesidades 💯 bendiciones para todos Gracias winder mar

1 month ago

Reply from Sunnova

¡Gracias Gedalia! Agradecemos su reseña. Valoramos a nuestros clientes y apreciamos el tiempo que se tomó para compartir su experiencia.

Sep. 9th, 2024

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Steve and Anna Weber

When we had questions about they system our sales rep: Zakk (Zachary J) was very knowledgeable and helpful in explaining the system.

7 months ago

Reply from Sunnova

Thank you, Steve and Anna Weber, for taking the time to write us a kind review. Glad to hear that Zachary delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 28th, 2024

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Yannaki Arrizza

I liked the relatively seamless and easy sign up process. I didn't tell like being led astray and lied to. Very friendly service.

7 months ago

Reply from Sunnova

Yannaki Arrizza, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Lucid_rewind 54

Everybody was friendly it was easy to apply. They explained everything we needed to know, and it definitely saves on the electric bill.

7 months ago

Reply from Sunnova

Thanks for reaching out to us, Lucid_rewind 54. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 22nd, 2024

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charlie 0426

Great service, excellent financial support and great guarantee for many years. I have never had any issue with the company.

7 months ago

Reply from Sunnova

Hello, charlie 0426. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

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Kevin Cross

Would recommend the service for others, so far been impressed with how it operates and the customer service experience is decent

7 months ago

Reply from Sunnova

Hi Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Metal Forlife

Installed in 2020 and have had zero issues with the system. Savings money every month and last year I didn’t pay Eversource a dime!

7 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jocelyn Negron

Great customer service. Really hard to hear a professional talk on any regular electric company as great as these people from Sunnova do.

7 months ago

Reply from Sunnova

Thank you, Jocelyn Negron! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Lewis Edge Johns Island, SC

Repair installation was done professionally by competent technicians. I would have preferred to have had the work done much sooner, so my solar would been restored in less than 30 days.

8 months ago

Reply from Sunnova

Greetings Lewis Edge, thank you for your 4-star review! We sincerely appreciate your feedback as it helps us provide faster, more reliable service. We're here to support you every step of the way!

Feb. 9th, 2024

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Rod Fulce Canyon, TX

I appreciate the time the salesman gave me and help throughout the process. The workers were first rate. I still don't know how to read the meter but that's Excells deal.

11 months ago

Reply from Sunnova

Hello Rod Fulce, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Tanika

I really like everything about the company from the sales reps explanation of the services to the contractors who perform the installation in a quick and precise manner.

1 year ago

Reply from Sunnova

We appreciate your review, Tanika. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Nov. 7th, 2023

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Ann Marie Burgess Wappingers Falls, NY

The whole process was very simple and actually very quickly. It was done that my solar panels were on my roof and within a couple of weeks here I am up and running.

1 year ago

Reply from Sunnova

Hello Ann Marie Burges, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

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Charlene Miller

After no other company, including the installer, worked on the unit it never worked until Sunnova worked on it. From the time they left we have had no problems.

1 year ago Edited June 13, 2024

Reply from Sunnova

Thank you, Charlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 23rd, 2023

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Ben Owens

Easy to communicate with and didn’t leave us guessing. All representatives and contractors were very kind and mindful. A pleasant experience through and through.

1 year ago

Reply from Sunnova

Greetings Ben Owens, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 23rd, 2023

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