Sunnova: Read 6,313 User Reviews From Real Homeowners

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renee Apple Valley, CA

we bought 12/2014 technician who installed main box only connect 1 main wire which caused arcing inside box . we contacted them stating we are getting 50% of what we leased and blackouts daily of course received run around after numerous phone calls and six months later a tech came and informed us that this was high arcing which could have easily caught house on fire. plugged in other wires and said everything is corrected however we wanted them to go through the system but they said nope. three yrs later we still are not getting the amount we were promised ( not even close). they state they will reimburse us after 3yrs for the amount we are owed . And 1 cs rep stated they will send someone out to go thru system still no tech we pay $198 a month and $ 1495 to sce at the end of the year . we also see our SCE bills go up and we are locked in to rate because solar is not producing. WE live in the desert so we have sun 250 days a year!!!!!

8 years ago

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Deneson Evasco San Bernardino, CA

NEEDS A CLASS ACTION LAWSUIT ! ! ! We were guaranteed 7900kw this year but only delivered 5500kw. Apparently, the guaranteed kw was not guaranteed. Figure that out. When I called them, they told me it was a shading issue, which was impossible because they checked our house the day we signed the contract and told us it would recieve "100%" of the sunlight. When asked where the shade is coming from, they were not able to give an answer. We were offered to lower our monthly payment from $136 to apprx $80, but I told them I would rather have them fix it and pay full, but they keep saying that there's nothing wrong with their panels. I asked them if is it going to be like this forever, and she said yes, for now. Meaning were gonna have to pay double for 25 years. We're paying Edison and them. If they only could deliver on there guaranteed kw, we wouldn't have to pay Edison anything. They even have the audacity to tell me that I can't go to court because in the contract that I signed, I agreed that if their system misproduce they can just pay us $0.19 per kw. Yes, I did agree, but this is clearly not a misproducing system. They sold us a faulty 5500kw producing system and lied to us saying it would "guarantee" 7900kw just to sign the contract. this is clearly a fraud from the beggining. If anybody is able to get off this contract, please share. STAY AWAY FROM THIS COMPANY ! ! !

8 years ago

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Bill Laguna Niguel, CA

Don't go with Sunnova as a solar provider. They have terrible customer service. I have had two issues with newly installed solar in the first year and I can't even get their customer service people to respond. My solar system is not working and they still require you to make the lease payments even though I am paying a full electric bill. They took 4 weeks to send out a technician. I am currently in the middle of working with them on the second issue with the system in my first year. Three weeks and still waiting for them to call me back. I haven't seen any savings. Wish I had read the reviews before I fell for this scam.

8 years ago

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Carolyn Sargent

Sunnova is the most inefficient and worst run company I've ever dealt with!! I've had nothing but Terrible experiences with Sunnova from the start! After a fire consumed my home in early October, 2015, I started calling to have them remove the solar panels. It took 4 months of delays, so finally my building contractor had to do the removal himself. Frustrated, I asked for a quote for how much it would cost to buyout my contract. For 12 MONTHS of frequent calling, I was continuously rerouted to different people in the company. Not one person could give me a straight answer, and many neglected to call me back!! Finally in February, 2017, I got a Demand letter from the company with a billing amount. I sent them a check, and true to form, they've lost it...... Don't expect any service or cooperation from Sunnova.

8 years ago

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Joel Lotz Pomona, CA

My parents ( senior citizens ) wanting to go green and save money on their electric bill were scammed in to a 25 yr agreement. It's their fault ( parents ) for not making sure that what was promised by a slick talking salesman to be on / in the contract. Their electric bill ( except on very rare occasions ) never exceeded 140.00 per month. I know that for a fact because I have seen their records. Salesman told them that they would receive a 'new " breaker panel on their house, due to the current "push button" ancient box currently on the house. Guess what? ... it's still there. They did not deliver and played dumb, "it's not on the contract". Gets better, I noticed that every other set up I see on residential locations has nearly double the panels. My parents electric bill tripled to over 325.00 per month. Not including the 95.00 they pay to the solar company. Panels dont produce even 30% of the power used. Where's the rest of the panels? Father is 86 mother in her 70's this company burned my parents. They have had the system over three years and have not seen or heard a word form anyone. They are aware of their wrongdoings and have not lifted a finger.... Now I'm stepping in to resolve this, I'm their son, I'm educated, and I'm going to see to it this is resolved or they will wish they never did this in the first place........ who scams seniors? who does that.

8 years ago

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Danielle Beverly Hills, CA

Sunnova will not support you. We are going on 4 weeks of leaks in our house because of solar panels that were installed 2 years ago. The contract for panels is a 30 year contract, and we are in the infantile years of this contract. My expectation was that when we informed Sunnova on New Year's Day of the multiple leaks in the garage that they would uphold their commitment that is promised in the contract to follow up with us in 24 hours. Instead we are now up to a dozen new leaks. If you choose to commit to Sunnova please be aware that you will: Have to chase them down to reply to you They will take the least expensive approach to every solution, even if that means ultimately repairing the same issue will end up costing them 5x more since it has never been done correctly. The contract between you and Sunnova, goes through great lengths to protect them, but not yourself or your home. You will have to hire lawyers to ensure your rights are protected. The good news is, there is room for a lawyer to fight for you. Read carefully: the ‘warrantee' on your roof from Sunnova only covers a portion of the length of time these panels are on your roof. The same ‘warrantee' does not really provide you with all of the comforts your typical roof warrantee provides you with. Sunnova is not based in the North East. They literally have no idea what is happening at your home. They do not provide you with 1. Answers or 2. Compassion. The amazon rainforest has been in my house new year to date. Sunnova's scripted reply of “we are so sorry, we will get that fixed right away” is obviously a false statement.

8 years ago

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Richard Miranda

I'm just beside myself. I no longer have any confidence in the decision I made to go solar. I must have my head examined for agreeing to pay $157.00 a month for this crap. So far, I cannot say I have seen any savings. In fact, the four months of summer electric bills were even higher than last year. Over all, between the solar billing and the electric bill, I'm losing my shirt. I've called Sunnova and Atlantic Electric only to be told some confusing explanation. I've just received my December electric bill and it was just about the same as last year when I didn't have solar. What am I saving????

8 years ago

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Harry Carney Glassboro, NJ

My system was installed and turned on 4/17/16 have been very happy with everyone and the performance. Was installed by Code Green Solar of New Jersey

9 years ago

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Michael Leach San Francisco, CA

Smooth operation, and I was kept informed every step of the way. I am able to save money and help provide renewable energy, without having a huge out-of-pocket expense.

9 years ago

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Vincent Definis Sewell, NJ

Sunnova uses either the cheapest solar panels or the oldest style with support clips showing above all the tiles. Their local installation company does not know the word Communications company's name is code green they do not return phone calls. The solar panels are not aligned properly the cables between panels are showing on one side. Also I was told local installation company code green that I would be getting panels like my neighbors which are the dark with dark trim and no support clips showing. I feel the panels that were installed on my roof lower the value of my home just from the Aesthetics. I tried to contact go green for 3 weeks no return calls. Contacted sunnova directly and they swear these are the best panels out today. No resolution yet.

9 years ago

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Theresa Bernardi Brick, NJ

This has been a year of headaches. From the first day of install there has been one problem after another. First my roof was damaged , along with my kitchen. Then was tarred in multiple locations. From there, the connection issues were nonstop. When trying to contact sunnova multiple times , they finally claimed to put my account on hold till the issues were resolved. After many attepts to get my system running , just recently the system is working properly. However, I have been trying nonstop to get in touch with sunnova to get my account back on track. Today I get one call saying that I have to pay for all the months that the system wasn't working! " It is not their problem" is exactly what was said. I have called this company 134 times (kept track) and not one representative was helpful or even professional! This is one company that I would never recommend.

9 years ago

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Chris Judd Running Springs, CA

Well, after a long, frustrating battle of emails, dealings with numerous customer service reps and having to contact the BBB, Sunnova agreed to lower our monthly premium to offset the underestimated power production vs. our consumption. I don't know why they didn't help us sooner, but we are happy that they finally did.

9 years ago

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John Eht Atlantic City, NJ

It had come to our attention that there are several errors pertaining to the installation of our solar panels on our pole barn roof the most upsetting but certainly not the only one is the fact we now have holes in our roof where, as the sun sets, you can see daylight through. There are also several rail mounts bolts that are splitting thru the roof trusses and not supporting any load. We also don't see how drilling thru a tin roof with nothing behind it creates any stability and creates even more opportunity for the roof to leak. We were assured when this project began that your crew was professional and fully capable of installing the system on this particular type of roof. It is evident this is not the case. To date your company has lost our original contract, we began this process back on July 19th, 2015, run over our landscaping and now this. I understand that a tin roof is not your standard mounting surface but if you were not capable of doing this type of installation you should have declined the job entirely and not put us through this. The building itself is less than 2 years old and its roof life WAS, until your installers put holes in it, expected to be 30 years. Not only have you destroyed our roof warranty, the installation is not even being done to the specs of the building. It was pointed out to your crew and the person who drew up the plans that the loading specs for the roof are incorrect yet you still proceeded to install incorrectly. The trusses are NOT 24” on center they are 48” on center which effects all the roof load calculations so what has been installed is incorrect. We were also told that the supports to the end of the rails would not exceed 16”, a rough estimate is they are over 30”. At this point we are requesting that all work be discontinued and that someone contact us to remedy the damages you have created by poor installation. We expect a new roof, not one with patches, and proper installation by a competent crew. If you cannot find a competent crew who knows how to do an installation on a tin roof properly we are not interested in completing this project with your company and expect a new roof in addition to being released from the contract with no obligation on our part. Installer is Statewide Solar

9 years ago

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Denise Bonillas Chico, CA

Everything their sales rep told us was basically false. Told us our True up would be about $300 and it was almost $1300. When we call to talk to them about it they claim that it is our fault that we did not do better research that the salesperson is contracted out and that is not their problem. We changed our payment method and they raised their rate on us and when we call to talk to customer service about it they say someone will call back and no one ever calls back. We calculated our old PGE bill before solar with our new Solar bill, PGE Fees and True up and we are paying more now. FUN!!!! This is a bix hoax and they do not stand behind anything that they represent. My husband is ready to rip it off our roof and higher lawyers!

9 years ago

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Chris Judd Upland, CA

I have been battling with this company for over a year now. They did not deliver as promised. The system they installed did not produce enough electricity to match our consumption as we were told it would by the middle man sales company, United Dollar Power. They just disappeared after we started having problems. Sunnova keeps giving us the runaround and bouncing us from rep to rep. Go somewhere else while you can or seriously consider staying with your conventional power company! My wife and I are now bound to a 25 year contract and fighting them. Because of their misrepresentations and erroneous power calculations, we now are paying 50% more than we were!

9 years ago

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Joe Pecsi

Service, productivity, website and timeliness. The only delay was PG&E hooking up the system. Dislike was the price was higher than other companies in the area, but Sunnova seems to be better established.

1 year ago

Reply from Sunnova

Thank you, Joe! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Tino Cordova

New home install. Had some issues at first with the system being put under the wrong name and it took months to get it resolved. Once the system was up and running, it is working well, and we are saving as expected.

1 year ago

Reply from Sunnova

Hello Tino. Thank you for your 5-star rating!We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 25th, 2024

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Moises Taveras

Like the service and quality of products. The only thing I have is the long term leasing program and ownership is a little big long of 25 years can be more shorter period could be fine

1 year ago

Reply from Sunnova

Hi Moises Taveras! We appreciate your feedback. Thank you for being part of the Sunnova Family

Mar. 26th, 2024

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NatalieVegas1965

As I’ve stated at the beginning, I’ve enjoyed my services provided and have never had any issues or problems with my services and customer service has always been excellent. I’d highly recommend this company SUNNOVA!!

1 year ago

Reply from Sunnova

Greetings Natalie! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Cheri Mabrie

Sonnova has a great customer service team and is always willing to make sure their customers are satisfied. They also do a great job of trying to make sure your solar needs are met with your system.

1 year ago

Reply from Sunnova

Cheri Mabrie, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jim Lawrence

There was a lot of prep to get solar installed and the various teams of people doing their part was impressive. I needed to get my roof reshingled and a large tree cut down. The solar install team did a great job as well.

1 year ago

Reply from Sunnova

Thank you, Jim! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Marilyn Carter

Sunnova was sent to our rescue after bankruptcy of our original company shortly after installation. Wish we had them from the beginning. They fixed everything! We've had no problems since.

1 year ago

Reply from Sunnova

Thank you, Marilyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Jaime Schulze Sterling, MA

We just switched to Solar with Sunnova and we couldn’t be happier with the product, overall experience, and the customer service. We highly recommend Sunnova to anyone looking to switch over to Solar!

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Jaime Schultz. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 26th, 2023

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Denoiya Morris Elkton, MD

I like how the crew was fun and efficient. I provided them lunch and they were so tankful and the quality of work that they did with respect to my home I couldn't ask for anything more.

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 26th, 2023

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iona njemon New York, NY

Very organized and made sure they come in on whatever time and date they had an appointment set up . Overall I am very satisfied with the services I received and every one was very kind and polite

2 years ago

Reply from Sunnova

Thank you, iona! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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adeep1 Nesconset, NY

The people that I have dealt with in your company have been courteous and professional. Besides, my brother in law is in the solar business and says that you are a reputable company. That was all I needed to hear.

2 years ago

Reply from Sunnova

Hi adeep1! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Kory Smithhammer Pittsburgh, PA

Every step of the sunnova process has been easy! All members of the team have been friendly, courteous, efficient, and customer focused. None of the employees have been pushy, would highly recommend!

2 years ago

Reply from Sunnova

Hello Kory, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *MG*

May. 25th, 2023

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Deb Page Gardner, MA

I have enjoyed working with Sunnova. I like being able to speak with a real person, not an animated voice. Any questions I had were answered in a timely manner. It's been a stress-free pleasure.

2 years ago

Reply from Sunnova

Hello Deb Page, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Joseph Jorge

The only issue i had is with the installation , they didn’t put in a great location for the house. Other than that it was great ,

6 months ago

Reply from Sunnova

Joseph, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

May. 21st, 2025

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Emelie Taijeron

The best in power savings! One of the best financial move's I've ever made was using Sunnova!

7 months ago

Reply from Sunnova

Greetings Emelie. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 30th, 2025

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Dan Raudenbush

The whole process was smooth. No-pressure sales. Efficient installation. Clean yard. Clean energy.

7 months ago

Reply from Sunnova

Thank you, Dan! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Apr. 14th, 2025

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Vince McFadden

Just went live last week so honestly too soon to give a thorough review. All seems to have gone ok thus far.

8 months ago

Reply from Sunnova

Hello Vince. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 27th, 2025

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Mabel Edwards

The techs were timely and I was kept abreast of the progress on the project as it was being done.

8 months ago

Reply from Sunnova

Hello Mabel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 27th, 2025

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Dolores Garcia

I have been with Sunnova for two years with no problems. They are a great company.

8 months ago

Reply from Sunnova

Hi Dolores! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 26th, 2025

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Gregory Thomas

The two technicians sent to our house were very helpful in getting the repair made.

8 months ago

Reply from Sunnova

Hello Gregory, thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

Mar. 21st, 2025

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Carlos Mondragon

I’m very pleased with my Solar Panel’s! And looking forward to the savings in my power bill!

8 months ago

Reply from Sunnova

We appreciate your feedback, Carlos. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 14th, 2025

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Jody Marmaro

I would like to be able to see my consumption aswell as production in real time within the app. Also in Colorado the app there for

8 months ago

Reply from Sunnova

Hello Jody. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 11th, 2025

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Verified Customer

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PK Shrivastava Torrance, CA

Hassle free experience with Sunnova. There have been no outages or down time.

3 years ago

Reply from Sunnova

Thank you, PK Shrivastava! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 18th, 2022

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Verified Customer

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Judy L Becerra Fresno, CA

Always polite and professional. Prices are right for me,as I am only on SSI

4 years ago

Reply from Sunnova

Thank you for the kind words, Judy. Welcome to the Sunnova Family! ^JD

Nov. 8th, 2021

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Verified Customer

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Kelly Ebelt Spring, TX

Very good and on top of my units providing me electricity to the fullest.

4 years ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DG*

Aug. 10th, 2021

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Verified Customer

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Brian J McGowan Wrentham, MA

Easy billing, great installation service, zero issues with the solar panels

4 years ago

Reply from Sunnova

Thank you for sharing your story, Brian! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

Aug. 3rd, 2021

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Verified Customer

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Charles Colaresi Kensington, CT

Easy to work with. Took care of everything that had to be done.

4 years ago

Reply from Sunnova

Thank you for the note, Charles. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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marion van Den Boom Merced, CA

From commitment to solar power production every thing was smooth.

4 years ago

Reply from Sunnova

Marion, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Denise Ann Decosta Fairhaven, MA

They changed my fuse box to a circuit breaker unit for NO money..

4 years ago

Reply from Sunnova

Thank you for the note, Denise. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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Alfred Aldan Saipan, MP

The customer service agents are very well informed. They will answer any questions I have

4 years ago

Reply from Sunnova

Thank you for the note, Alferd. Welcome to the Sunnova family! ^VB

Jun. 29th, 2021

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Verified Customer

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Mohanram Waterbury, CT

I have a bad service so I don't recommend no one else this company I am trying to do my roof and I'm calling you guys four the quote and if 2-week continue mistake

4 years ago

Reply from Sunnova

Hello Mohanram, thank you for reaching out. We are very sorry for the experience you have encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Cindy Dudas Tuckerton, NJ

So far we are saving money and we like the idea of using the sun as energy.

4 years ago

Reply from Sunnova

Thank you for the note, Cindy. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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LISA ZUSSMAN Egg Harbor Township, NJ

Your representative that helps me every month Lisa is wonderful

4 years ago

Reply from Sunnova

Thank you for the note, Lisa. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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JAMES M GASKILL Selma, CA

They promised to has someone come out and clean the panels, since we've had them no one has ever showed up to clean them.

4 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. One of of our agents will reach out to you directly to address this issue. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Sue Appler Hanover, PA

No problems with them and save money on electric bill each month and year

4 years ago

Reply from Sunnova

Thank you for the note, Sue. Welcome to the Sunnova family!^VB

May. 24th, 2021

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